08a5060429
closes odoo/documentation#7674
X-original-commit: 5eb6fc8cbc
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Timothy Kukulka (tiku) <tiku@odoo.com>
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99 lines
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================
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Conference calls
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================
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Conference calls help employees connect quickly and efficiently, so matters can be discussed in an
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open forum of sorts. Attendees can be limited, via a sign-in code. That way, confidential matters
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stay private.
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This document covers the configuration of conference calls in Axivox for use in Odoo *VoIP*.
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Add a virtual conference
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========================
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To add a virtual conference room, navigate to the `Axivox management console
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<https://manage.axivox.com>`_. After logging in, click on :guilabel:`Conferences` in the menu on the
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left.
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Next, click the green button labeled, :guilabel:`Add a conference`, and a :guilabel:`New conference`
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form appears.
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.. image:: conference_calls/new-conference.png
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:align: center
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:alt: New conference form on Axivox.
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From here, fill in the :guilabel:`Name` field, and set an :guilabel:`Internal extension`.
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The internal extension is what everyone in the network uses to quickly dial into the conference
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call, instead of typing in the whole phone number.
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.. tip::
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Pick a number between three and five digits long, making it easy to remember and dial.
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Next, set the :guilabel:`Access code`, if the conference room requires security. This is a password
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to get into the conference, once the extension for the conference is dialed. Immediately after
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dialing the extension, a digital receptionist prompts for the :guilabel:`Access code`.
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In the :guilabel:`Administrator extension` field, click the drop-down menu, and select the user's
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extension that manages the call.
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Finally, in the :guilabel:`Wait for the administrator to start the conference` field, click the
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drop-down menu, and select :guilabel:`Yes` or :guilabel:`No`.
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Should the selection be :guilabel:`Yes`, then nobody is allowed to utilize the virtual conference
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room until the administrator is present, and logged into the conference call.
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When all fields are filled in, be sure to :guilabel:`Save` the configuration. Then, click
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:guilabel:`Apply changes` in the upper-right corner to implement the change in production.
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Upon doing so, the conference is added, and the Axivox administrator has the option to
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:guilabel:`Delete` or :guilabel:`Edit` the conference from the Axivox :guilabel:`Conference` main
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dashboard.
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To invite an Axivox user to a specific conference call, click :guilabel:`Invite` to the right of the
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desired conference, and proceed to enter the extension or phone number of the invitee in the pop-up
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window that appears.
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Once the extension or number is added into the :guilabel:`Please enter the phone number of the
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person you want to invite` field, click the green :guilabel:`Invite` button, and the recipient
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immediately receives a phone call, automatically linking them to the conference.
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.. image:: conference_calls/conference-invite.png
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:align: center
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:alt: New conference form on Axivox.
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Incoming numbers
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================
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To open a conference to a wider audience, an Axivox conference can be linked to *Incoming numbers*.
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To do that, log into the `Axivox management console <https://manage.axivox.com>`_, and click
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:guilabel:`Incoming numbers` in the menu on the left.
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On the :guilabel:`Incoming numbers` dashboard, click :guilabel:`Edit` to the far-right of the
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:guilabel:`Number` to which the conference should be attached.
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Then, under the first field, labeled, :guilabel:`Destination type for voice call`, click the
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drop-down menu, and select :guilabel:`Conference`.
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Next, in the :guilabel:`Conference` field, click the drop-down menu, and select the specific
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conference that should be attached to this incoming number.
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Now, whenever this incoming number is dialed, the caller is let into the conference, if there is not
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an :guilabel:`Access code` required. If there *is* an :guilabel:`Access code` required, the caller
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is then prompted to enter the :guilabel:`Access code` to enter the conference.
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Start call in Odoo
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==================
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Anywhere in the Odoo database, open the *VoIP* widget, by clicking the :guilabel:`☎️ (phone)` icon,
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located in the upper-right corner. Then, dial the specific extension number for the conference, and
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click the :guilabel:`📞 (phone)` icon.
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.. image:: conference_calls/phone-widget.png
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:align: center
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:alt: Connecting to a conference extension using the Odoo VoIP widget.
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Once the digital receptionist answers, enter the :guilabel:`Access code` (if needed), and press the
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:guilabel:`# (pound)` icon/key.
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