65d71dd7be
RST cleanup to comply with the RST guidelines. This is required so we
can use "make test", as there are currently hundreds of errors. For now,
it is unusable because of the oldest code in this repo.
closes odoo/documentation#3589
X-original-commit: 7ae76bad42
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
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===============================================
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Plan onsite interventions from helpdesk tickets
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===============================================
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The integration with the Helpdesk app lets your helpdesk team manage intervention requests directly.
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Planning field service tasks from tickets speeds up your processes.
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Configure the helpdesk team
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===========================
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
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*Onsite Interventions*.
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.. image:: plan_onsite/onsite-interventions-helpdesk-setting.png
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:align: center
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:alt: Onsite interventions setting in Odoo Helpdesk
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The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
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new task under your field service project.
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.. image:: plan_onsite/plan-intervention-from-ticket.png
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:align: center
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:alt: Plan intervention from helpdesk ticket in Odoo Helpdesk
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