250bc3ab21
Since odoo/documentation#903, the guideline for the location of new resource (images, downloadable files, RST includes...) files is to place those inside the directory of the RST page that references them. For example, if `doc1.rst` has a reference to `image.png` and to `download.zip`, the file structure should look like this: ├── parent_doc/ │ └── doc1/ │ │ └── image.png │ │ └── download.zip │ └── doc1.rst │ └── doc2.rst ├── parent_doc.rst Before this commit, most of the resource files were still located inside 'media' directories holding all the resource files referenced by RST pages located at the same level as these directories. In the example above, a single 'media' directory would hold all the resource files referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from figuring out easily which resource file was referenced by which RST page and, thus, lead to unused resource files piling up in the repository. It also made it more complicated to define codeowners regex rules because a team could not simply be assigned to `/some_page.*` but needed to be assigned to both `/some_page\.rst` and to the location of 'media'. In order to help new content writers figure out the guideline when taking examples from other RST pages, this commit retroactively applies the guideline to existing resource files and 'media' directories. The left-over resource files that are not referenced by any RST page are removed. task-2497965 Part-of: odoo/documentation#2066
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45 lines
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=======
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Ratings
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=======
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Giving users the opportunity to rate their interactions can help you improving the experience you
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offer. That means staying on top of your customers' needs, besides keeping track of your operators’
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performances.
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Customer Rating
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===============
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| Once the user chooses to close the chat window, he can rate his interaction.
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| If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing for an explanation
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is shown.
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| A copy of the conversation can also be sent by email.
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.. image:: ratings/user_chatwindow.png
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:align: center
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:height: 400
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:alt: View of the chat window from a user’s side for Odoo Live Chat
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The rating is shown on the chat window itself for the operator.
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.. image:: ratings/operator_chatwindow.png
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:align: center
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:alt: View of a chat window from an operator’s side highlighting a rating for Odoo Live Chat
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And under :menuselection:`Report --> Customer Ratings`.
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.. image:: ratings/customer_ratings.png
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:align: center
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:alt: View of the customer ratings page in Odoo Live Chat
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Make the rating public
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======================
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Go to :menuselection:`Website --> Configuration --> Settings`, access your channel form, click on
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*Go to Website* and on *Unpublished*, to publish the rating of that channel on your website.
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.. image:: ratings/publish_ratings.png
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:align: center
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:alt: View of the public ratings in the website for Odoo Live Chat
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.. seealso::
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- :doc:`responses` |