203 lines
9.4 KiB
Python
203 lines
9.4 KiB
Python
# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import Command
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from odoo.addons.im_livechat.tests import chatbot_common
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from odoo.exceptions import ValidationError
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from odoo.tests.common import tagged, new_test_user
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@tagged("post_install", "-at_install")
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class ChatbotCase(chatbot_common.ChatbotCase):
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def test_chatbot_duplicate(self):
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""" In this test we make sure that 'triggering_answer_ids' are correctly duplicated and
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reference the answers from the copied script steps.
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See chatbot.script#copy for more details. """
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chatbot_copy = self.chatbot_script.copy()
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step_pricing_contact_us_copy = chatbot_copy.script_step_ids.filtered(
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lambda step: 'For any pricing question, feel free ton contact us at pricing@mycompany.com' in step.message)
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self.assertNotEqual(step_pricing_contact_us_copy, self.step_pricing_contact_us)
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self.assertEqual(len(step_pricing_contact_us_copy.triggering_answer_ids), 1)
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self.assertEqual(step_pricing_contact_us_copy.triggering_answer_ids.name, 'Pricing Question')
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self.assertNotEqual(step_pricing_contact_us_copy.triggering_answer_ids, self.step_dispatch_pricing)
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step_email_copy = chatbot_copy.script_step_ids.filtered(
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lambda step: 'Can you give us your email please' in step.message)
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self.assertNotEqual(step_email_copy, self.step_email)
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self.assertEqual(len(step_email_copy.triggering_answer_ids), 1)
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self.assertEqual(step_email_copy.triggering_answer_ids.name, 'I want to buy the software')
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self.assertNotEqual(step_email_copy.triggering_answer_ids, self.step_dispatch_buy_software)
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def test_chatbot_is_forward_operator_child(self):
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self.assertEqual([step.is_forward_operator_child for step in self.chatbot_script.script_step_ids],
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[False, False, False, False, False, False, False, True, True, False, True, False, False, False, False],
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"Steps 'step_no_one_available', 'step_no_operator_dispatch', 'step_just_leaving'"
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"should be flagged as forward operator child.")
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self.step_no_operator_dispatch.write({'triggering_answer_ids': [(6, 0, [self.step_dispatch_pricing.id])]})
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self.chatbot_script.script_step_ids.invalidate_recordset(['is_forward_operator_child'])
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self.assertEqual([step.is_forward_operator_child for step in self.chatbot_script.script_step_ids],
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[False, False, False, False, False, False, False, True, False, False, False, False, False, False, False],
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"Only step 'step_no_one_available' should be flagged as forward operator child.")
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def test_chatbot_steps(self):
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data = self.make_jsonrpc_request("/im_livechat/get_session", {
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'anonymous_name': 'Test Visitor',
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'chatbot_script_id': self.chatbot_script.id,
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'channel_id': self.livechat_channel.id,
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})
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discuss_channel = self.env["discuss.channel"].browse(data["discuss.channel"][0]["id"])
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self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_dispatch)
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self._post_answer_and_trigger_next_step(
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discuss_channel,
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self.step_dispatch_buy_software.name,
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chatbot_script_answer=self.step_dispatch_buy_software
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)
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self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_email)
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with self.assertRaises(ValidationError, msg="Should raise an error since it's not a valid email"):
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self._post_answer_and_trigger_next_step(discuss_channel, 'test')
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self._post_answer_and_trigger_next_step(discuss_channel, 'test@example.com')
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self.assertEqual(discuss_channel.chatbot_current_step_id, self.step_email_validated)
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def test_chatbot_steps_sequence(self):
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""" Ensure sequence is correct when creating chatbots and adding steps to an existing one.
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See chatbot.script.step#create for more details. """
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chatbot_1, chatbot_2 = self.env['chatbot.script'].create([{
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'title': 'Chatbot 1',
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'script_step_ids': [
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(0, 0, {'step_type': 'text', 'message': '1'}),
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(0, 0, {'step_type': 'text', 'message': '2'}),
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(0, 0, {'step_type': 'text', 'message': '3'}),
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(0, 0, {'step_type': 'text', 'message': '4'}),
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(0, 0, {'step_type': 'text', 'message': '5'}),
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]
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}, {
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'title': 'Chatbot 2',
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'script_step_ids': [
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(0, 0, {'step_type': 'text', 'message': '1'}),
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(0, 0, {'step_type': 'text', 'message': '2'}),
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(0, 0, {'step_type': 'text', 'message': '3'}),
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]
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}])
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self.assertEqual([0, 1, 2, 3, 4], chatbot_1.script_step_ids.mapped('sequence'))
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self.assertEqual([0, 1, 2], chatbot_2.script_step_ids.mapped('sequence'))
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chatbot_1.write({'script_step_ids': [
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(0, 0, {'step_type': 'text', 'message': '6'}),
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(0, 0, {'step_type': 'text', 'message': '7'}),
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]})
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self.assertEqual([0, 1, 2, 3, 4, 5, 6], chatbot_1.script_step_ids.mapped('sequence'))
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def test_chatbot_welcome_steps(self):
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""" see '_get_welcome_steps' for more details. """
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welcome_steps = self.chatbot_script._get_welcome_steps()
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self.assertEqual(len(welcome_steps), 3)
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self.assertEqual(welcome_steps, self.chatbot_script.script_step_ids[:3])
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self.chatbot_script.script_step_ids[:2].unlink()
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welcome_steps = self.chatbot_script._get_welcome_steps()
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self.assertEqual(len(welcome_steps), 1)
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self.assertEqual(welcome_steps, self.chatbot_script.script_step_ids[0])
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def test_chatbot_not_invited_to_rtc_calls(self):
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data = self.make_jsonrpc_request(
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"/im_livechat/get_session",
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{
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"anonymous_name": "Test Visitor",
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"channel_id": self.livechat_channel.id,
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"chatbot_script_id": self.chatbot_script.id,
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},
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)
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discuss_channel = (
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self.env["discuss.channel"].sudo().browse(data["discuss.channel"][0]["id"])
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)
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self.assertEqual(discuss_channel.livechat_operator_id, self.chatbot_script.operator_partner_id)
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discuss_channel.add_members(partner_ids=self.env.user.partner_id.ids)
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self_member = discuss_channel.channel_member_ids.filtered(lambda m: m.is_self)
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bot_member = discuss_channel.channel_member_ids.filtered(
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lambda m: m.partner_id == self.chatbot_script.operator_partner_id
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)
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guest_member = discuss_channel.channel_member_ids.filtered(lambda m: bool(m.guest_id))
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self_member._rtc_join_call()
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self.assertTrue(guest_member.rtc_inviting_session_id)
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self.assertFalse(bot_member.rtc_inviting_session_id)
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def test_chatbot_multiple_rules_on_same_url(self):
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bob_user = new_test_user(
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self.env, login="bob_user", groups="im_livechat.im_livechat_group_user,base.group_user"
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)
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chatbot_no_operator = self.env["chatbot.script"].create(
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{
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"title": "Chatbot operators not available",
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"script_step_ids": [
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Command.create(
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{
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"step_type": "text",
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"message": "I'm shown because there is no operator available",
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}
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)
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],
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}
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)
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chatbot_operator = self.env["chatbot.script"].create(
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{
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"title": "Chatbot operators available",
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"script_step_ids": [
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Command.create(
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{
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"step_type": "text",
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"message": "I'm shown because there is an operator available",
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}
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)
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],
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}
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)
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self.livechat_channel.user_ids += bob_user
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self.livechat_channel.rule_ids = self.env["im_livechat.channel.rule"].create(
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[
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{
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"channel_id": self.livechat_channel.id,
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"chatbot_script_id": chatbot_no_operator.id,
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"chatbot_only_if_no_operator": True,
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"regex_url": "/",
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"sequence": 1,
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},
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{
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"channel_id": self.livechat_channel.id,
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"chatbot_script_id": chatbot_operator.id,
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"regex_url": "/",
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"sequence": 2,
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},
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]
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)
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self.assertFalse(self.livechat_channel.available_operator_ids)
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self.assertEqual(
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self.env["im_livechat.channel.rule"]
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.match_rule(self.livechat_channel.id, "/")
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.chatbot_script_id,
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chatbot_no_operator,
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)
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self.env["bus.presence"]._update_presence(
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inactivity_period=0, identity_field="user_id", identity_value=bob_user.id
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)
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# Force the recomputation of `available_operator_ids` after bob becomes online
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self.livechat_channel.invalidate_recordset(["available_operator_ids"])
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self.assertTrue(self.livechat_channel.available_operator_ids)
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self.assertEqual(
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self.env["im_livechat.channel.rule"]
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.match_rule(self.livechat_channel.id, "/")
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.chatbot_script_id,
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chatbot_operator,
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)
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