35 lines
1.5 KiB
Python
35 lines
1.5 KiB
Python
# -*- coding: utf-8 -*-
|
|
# Part of Odoo. See LICENSE file for full copyright and licensing details.
|
|
|
|
from odoo import _, api, models, fields
|
|
from odoo.exceptions import ValidationError
|
|
|
|
|
|
class ChatbotScript(models.Model):
|
|
_inherit = 'chatbot.script'
|
|
|
|
ticket_count = fields.Integer(string='Generated Ticket Count', compute='_compute_ticket_count', export_string_translation=False)
|
|
|
|
@api.constrains('script_step_ids')
|
|
@api.onchange('script_step_ids')
|
|
def _validate_script_steps(self):
|
|
for step in self.script_step_ids.sorted('sequence'):
|
|
if step.step_type == 'question_email':
|
|
break
|
|
if step.step_type == 'create_ticket':
|
|
raise ValidationError(_('An "Email" step type must exist before the "Create Ticket" step for a ticket to be created.'))
|
|
|
|
def _compute_ticket_count(self):
|
|
tickets_data = self.env['helpdesk.ticket'].with_context(active_test=False).sudo()._read_group(
|
|
[('source_id', 'in', self.source_id.ids)], ['source_id'], ['__count'])
|
|
mapped_tickets = {source.id: count for source, count in tickets_data}
|
|
for script in self:
|
|
script.ticket_count = mapped_tickets.get(script.source_id.id, 0)
|
|
|
|
def action_view_tickets(self):
|
|
self.ensure_one()
|
|
action = self.env['ir.actions.act_window']._for_xml_id('helpdesk.helpdesk_ticket_action_main_tree')
|
|
action['domain'] = [('source_id', '=', self.source_id.id)]
|
|
action['context'] = {'create': False}
|
|
return action
|