69 lines
2.8 KiB
Python
69 lines
2.8 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo.addons.im_livechat.tests.chatbot_common import ChatbotCase
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from odoo.addons.mail.tests.common import mail_new_test_user
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class HelpdeskChatbotCase(ChatbotCase):
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@classmethod
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def setUpClass(cls):
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""" Override to the default chatbot script that adds ticket creation steps. """
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super().setUpClass()
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cls.company_id = cls.env['res.company'].create({
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'name': 'Test Company',
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'country_id': cls.env.ref('base.be').id,
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})
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cls.user_public = mail_new_test_user(
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cls.env, login='user_public', groups='base.group_public', name='Public User')
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cls.user_portal = mail_new_test_user(
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cls.env, login='user_portal', groups='base.group_portal', name='Portal User',
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company_id=cls.company_id.id, email='portal@example.com')
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# update company_id on partner since the user's company is not propagated
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cls.user_portal.partner_id.write({'company_id': cls.company_id.id})
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cls.helpdesk_team = cls.env['helpdesk.team'].create({
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'name': 'Helpdesk Team',
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'company_id': cls.company_id.id,
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})
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cls.step_selection_ticket = cls.env['chatbot.script.answer'].sudo().create({
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'name': 'Create a Ticket',
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'script_step_id': cls.step_dispatch.id,
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})
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[
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cls.step_helpdesk_issue,
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cls.step_helpdesk_email,
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cls.step_helpdesk_phone,
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cls.step_helpdesk_create_ticket,
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] = cls.env['chatbot.script.step'].sudo().create([{
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'step_type': 'free_input_multi',
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'sequence': 30,
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'message': 'Could you please explain your issue?',
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'triggering_answer_ids': [(4, cls.step_selection_ticket.id)],
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'chatbot_script_id': cls.chatbot_script.id,
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}, {
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'step_type': 'question_email',
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'sequence': 31,
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'message': 'Alright, got it, what is your email so we can contact you?',
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'triggering_answer_ids': [(4, cls.step_selection_ticket.id)],
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'chatbot_script_id': cls.chatbot_script.id,
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}, {
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'step_type': 'question_phone',
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'sequence': 32,
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'message': 'And finally, could you provide your phone number please?',
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'triggering_answer_ids': [(4, cls.step_selection_ticket.id)],
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'chatbot_script_id': cls.chatbot_script.id,
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}, {
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'step_type': 'create_ticket',
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'sequence': 33,
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'message': 'Thank you, a ticket has been created! We will reach out soon.',
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'triggering_answer_ids': [(4, cls.step_selection_ticket.id)],
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'chatbot_script_id': cls.chatbot_script.id,
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}])
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