msgid "Odoo provides support and bug fixing **for the 3 last major versions** of Odoo."
msgstr ""
#: ../../support/supported_versions.rst:11
msgid "Users hosted on **Odoo Online** may use intermediary versions (sometimes called *SaaS versions*) that are supported as well. These versions are not published for Odoo.sh or On-Premise installations."
msgstr ""
#: ../../support/supported_versions.rst:17
msgid "What's the support status of my Odoo?"
msgstr ""
#: ../../support/supported_versions.rst:19
msgid "This matrix shows the support status of every version."
msgid "|orange| Some of our older customers may still run this version on our Odoo Online servers, we provide help only on blocking issues and advise you to upgrade."
msgid "Use Github's editor to add your text. Text is tagged with a simple syntax called `RST <http://docutils.sourceforge.net/rst.html>`_. Don't worry, it's not so hard to learn 🤓... See the following section of this document for a quick overview of RST commands."
msgid "In the **Propose file change** section, add a short title to your contribution. The title should summarize your changes. You may use the second box to add an extended description if your contribution requires a longer explanation."
msgid "There are many more commands available, see `comprehensive documentation <http://docutils.sourceforge.net/docs/ref/rst/restructuredtext.html>`_ of RST."
msgid "This procedure is possible only for users who have **push** access on the documentation repository (eg: mainly, Odoo maintainers). We are working on improving this."
msgid "Crop your screenshots to display only the relevant part of the screen. Large screenshots are hard to read and don't display well in a documentation."
msgid "Advanced users may, of course, fork and clone the `GitHub repository <https://github.com/odoo/documentation-user>`_. Then submit a pull request with the canonical Git/GitHub workflow."
msgid "Documentation that targets developers of Odoo apps is maintained alongside `the source code of Odoo <https://github.com/odoo/odoo/tree/13.0/doc>`_."
msgid "User documentation might contain technicalities yet, when they are related to configuration and everyday use of Odoo."
msgstr ""
#: ../../support/what_can_i_expect.rst:8
msgid "What can I expect from the support service?"
msgstr ""
#: ../../support/what_can_i_expect.rst:12
msgid "5 days a week"
msgstr ""
#: ../../support/what_can_i_expect.rst:14
msgid "Your Odoo Online subscription includes **unlimited 24hr support at no extra cost, Monday to Friday**. Our teams are located around the world to ensure you have support, no matter your location. Your support representative could be communicating to you from San Francisco, Belgium, or India!"
msgstr ""
#: ../../support/what_can_i_expect.rst:19
msgid "Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__."
msgstr ""
#: ../../support/what_can_i_expect.rst:23
msgid "What kind of support is included?"
msgstr ""
#: ../../support/what_can_i_expect.rst:25
msgid "Providing you with relevant material (guidelines, product documentation, etc...)"
msgstr ""
#: ../../support/what_can_i_expect.rst:27
msgid "Answers to issues that you may encounter in your standard Odoo database (eg. “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr ""
#: ../../support/what_can_i_expect.rst:29
msgid "Questions related to your account, subscription, or billing"
msgstr ""
#: ../../support/what_can_i_expect.rst:30
msgid "Bug resolution (blocking issues or unexpected behaviour not due to misconfiguration or customization)"
msgstr ""
#: ../../support/what_can_i_expect.rst:32
msgid "Issues that might occur in a test database after upgrading to a newer version"
msgstr ""
#: ../../support/what_can_i_expect.rst:34
msgid "*Odoo Support does not make changes to your production database, but gives you the material and knowledge to do it yourself!*"
msgstr ""
#: ../../support/what_can_i_expect.rst:39
msgid "What kind of support is not included?"
msgstr ""
#: ../../support/what_can_i_expect.rst:41
msgid "Questions that require us to understand your business processes in order to help you implement your database"
msgstr ""
#: ../../support/what_can_i_expect.rst:43
msgid "Training on how to use our software (we will direct you to our many resources)"
msgstr ""
#: ../../support/what_can_i_expect.rst:44
msgid "Import of documents into your database"
msgstr ""
#: ../../support/what_can_i_expect.rst:45
msgid "Guidance on which configurations to apply inside of an application or the database"
msgstr ""
#: ../../support/what_can_i_expect.rst:46
msgid "How to set up configuration models (Examples include: Inventory Routes, Payment Terms, Warehouses, etc)"
msgstr ""
#: ../../support/what_can_i_expect.rst:48
msgid "Any intervention on your own servers/deployments of Odoo"
msgid "Questions or issues related to specific developments or customizations done either by Odoo or a third party (this is specific only to your database or involving code)"
msgid "You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants will analyze the way your business runs and tell you how you can get the most out of your Odoo Database. We will handle all configurations and coach you on how to use Odoo."
msgstr ""
#: ../../support/where_can_i_get_support.rst:6
msgid "Where to find help?"
msgstr ""
#: ../../support/where_can_i_get_support.rst:10
msgid "Odoo Enterprise"
msgstr ""
#: ../../support/where_can_i_get_support.rst:12
msgid "Users who have a valid Odoo Enterprise subscription may always contact our support teams through our `support form <https://www.odoo.com/help>`_, no matter the hosting type you chose (Odoo Online, Odoo.sh or on your own server)."
