73 lines
2.6 KiB
ReStructuredText
73 lines
2.6 KiB
ReStructuredText
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Forum and eLearning
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===================
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Forum
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=====
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To go above and beyond email, live chat, web forms, and phone lines, offer your customers a
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support forum. This way, customers might become more attached to your company as they would be
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investing time to get into details of your business. You also encourage the exchange of experiences
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and knowledge, supporting the feeling of belonging to a community (your community!).
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Set up
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------
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and enable *Help Center*.
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.. image:: media/help_center_feature.png
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:align: center
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:alt: Overview of the settings page of a helpdesk team emphasizing the help center feature in
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Odoo Helpdesk
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Create, or edit a forum by clicking on the external link. Among the editing options, choose
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if you would like the *Forum Mode* to be *Questions*: only one answer is allowed per question or
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*Discussions*: multiple answers are allowed per question.
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.. image:: media/help_center_customer_care.png
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:align: center
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:alt: Overview of a forum’s settings page in Odoo Helpdesk
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From now on, logged in users can start their discussions. To keep track of posts, go to
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:menuselection:`Website --> Forum --> Posts`.
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.. image:: media/customer_care_website.png
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:align: center
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:alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
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Turn tickets into forum posts by simply clicking on *Share on the Forum* on the ticket's page.
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.. image:: media/share_forum.png
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:align: center
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:alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
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eLearning
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=========
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In addition to a forum, offer online courses. When doing so, you link your customers and users’
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needs and questions to useful content, helping to boost efficiency as they can also find their
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answers there.
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Set up
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------
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *eLearning*.
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.. image:: media/elearning_feature.png
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:align: center
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:alt: Overview of the settings page of a customer care team emphasizing the feature elearning in
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Odoo Helpdesk
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Once the structure and content of your course are ready, *Publish* it by clicking on *Unpublished*.
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.. image:: media/course_website.png
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:align: center
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:alt: View of a course being published for Odoo Helpdesk
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To keep track of your course statistics, go to *eLearning* and *View Course*.
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.. image:: media/view_course_elearning.png
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:align: center
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:alt: View of the elearning applications dashboard for Odoo Helpdesk
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.. todo:: DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE AVAILABLE!
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