73 lines
2.6 KiB
ReStructuredText
73 lines
2.6 KiB
ReStructuredText
===================
|
||
Forum and eLearning
|
||
===================
|
||
|
||
Forum
|
||
=====
|
||
|
||
To go above and beyond email, live chat, web forms, and phone lines, offer your customers a
|
||
support forum. This way, customers might become more attached to your company as they would be
|
||
investing time to get into details of your business. You also encourage the exchange of experiences
|
||
and knowledge, supporting the feeling of belonging to a community (your community!).
|
||
|
||
Set up
|
||
------
|
||
|
||
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and enable *Help Center*.
|
||
|
||
.. image:: media/help_center_feature.png
|
||
:align: center
|
||
:alt: Overview of the settings page of a helpdesk team emphasizing the help center feature in
|
||
Odoo Helpdesk
|
||
|
||
Create, or edit a forum by clicking on the external link. Among the editing options, choose
|
||
if you would like the *Forum Mode* to be *Questions*: only one answer is allowed per question or
|
||
*Discussions*: multiple answers are allowed per question.
|
||
|
||
.. image:: media/help_center_customer_care.png
|
||
:align: center
|
||
:alt: Overview of a forum’s settings page in Odoo Helpdesk
|
||
|
||
From now on, logged in users can start their discussions. To keep track of posts, go to
|
||
:menuselection:`Website --> Forum --> Posts`.
|
||
|
||
.. image:: media/customer_care_website.png
|
||
:align: center
|
||
:alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
|
||
|
||
Turn tickets into forum posts by simply clicking on *Share on the Forum* on the ticket's page.
|
||
|
||
.. image:: media/share_forum.png
|
||
:align: center
|
||
:alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
|
||
|
||
eLearning
|
||
=========
|
||
|
||
In addition to a forum, offer online courses. When doing so, you link your customers and users’
|
||
needs and questions to useful content, helping to boost efficiency as they can also find their
|
||
answers there.
|
||
|
||
Set up
|
||
------
|
||
|
||
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *eLearning*.
|
||
|
||
.. image:: media/elearning_feature.png
|
||
:align: center
|
||
:alt: Overview of the settings page of a customer care team emphasizing the feature elearning in
|
||
Odoo Helpdesk
|
||
|
||
Once the structure and content of your course are ready, *Publish* it by clicking on *Unpublished*.
|
||
|
||
.. image:: media/course_website.png
|
||
:align: center
|
||
:alt: View of a course being published for Odoo Helpdesk
|
||
|
||
To keep track of your course statistics, go to *eLearning* and *View Course*.
|
||
|
||
.. image:: media/view_course_elearning.png
|
||
:align: center
|
||
:alt: View of the elearning applications dashboard for Odoo Helpdesk
|
||
|
||
.. todo:: DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE AVAILABLE! |