msgid "Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses and it is accessible and convenient, as your customers can keep doing what they are doing while interacting with you. Remember: your customers want to talk to you, so let's make it easy."
msgid "Once *Live Chat* is installed on your database, if your website was created with Odoo, the application is automatically added to it. All that is left to do is to go to :menuselection:`Website --> Configuration --> Settings --> Live Chat`."
msgid "- **Operators**: add agents to respond to the chat requests. Add as many as you like, and keep in mind that operators that do not show any activity in Odoo for more than 30min are considered disconnected."
msgid "- **Options**: set the default text to be shown on the live chat button; an automated welcome message to be seen by visitors when a conversation is initiated, and the text that prompts the user to initiate a chat."
msgid "- **Channel Rules**: choose an action for a given URL, and/or per country. In the example below, the chat window automatically pops-up 3 seconds after users (from any country) land on the contact us page."
msgid "GeoIP, which refers to the process of finding a computer terminal’s geographical location by its IP address, must be installed on your server. Otherwise, under *Channel Rules*, countries are not taken into account."
msgid "Conversations initiated by visitors pop up as a direct message, and are shown in *Discuss*. Therefore, inquiries can be answered wherever you are in Odoo."
msgid "Giving users the opportunity to rate their interactions can help you improving the experience you offer. That means staying on top of your customers' needs, besides keeping track of your operators’ performances."
msgstr ""
#: ../../livechat/overview/ratings.rst:10
msgid "Customer Rating"
msgstr ""
#: ../../livechat/overview/ratings.rst:12
msgid "Once the user chooses to close the chat window, he can rate his interaction."
msgstr ""
#: ../../livechat/overview/ratings.rst:14
msgid "If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing for an explanation is shown."
msgstr ""
#: ../../livechat/overview/ratings.rst:15
msgid "A copy of the conversation can also be sent by email."
msgstr ""
#: ../../livechat/overview/ratings.rst:22
msgid "The rating is shown on the chat window itself for the operator."
msgstr ""
#: ../../livechat/overview/ratings.rst:28
msgid "And under :menuselection:`Report --> Customer Ratings`."
msgstr ""
#: ../../livechat/overview/ratings.rst:35
msgid "Make the rating public"
msgstr ""
#: ../../livechat/overview/ratings.rst:37
msgid "Go to :menuselection:`Website --> Configuration --> Settings`, access your channel form, click on *Go to Website* and on *Unpublished*, to publish the rating of that channel on your website."
msgstr ""
#: ../../livechat/overview/responses.rst:3
msgid "Commands and Canned Responses"
msgstr ""
#: ../../livechat/overview/responses.rst:5
msgid "Using canned responses can help you save time and have a previous, well-thought response, to some of your most common questions and comments."
msgid "- For *helpdesk tickets*: make sure the application is installed on your database and the option *Live Chat* under :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` is enabled."
msgid "Helpdesk tickets created from the chat automatically add the conversation as a description of the ticket. The same goes for the creation of a lead."
msgid "Canned responses allow you to have a full piece of text being placed when you type a shortcut word. To create them, go to :menuselection:`Live Chat --> Configuration --> Canned Responses`."
