2020-01-07 21:29:23 +07:00
|
|
|
================================================
|
2020-02-21 18:00:10 +07:00
|
|
|
Plan Onsite Interventions from Helpdesk Tickets
|
2020-01-07 21:29:23 +07:00
|
|
|
================================================
|
|
|
|
|
The integration with the Helpdesk application lets your helpdesk team manage interventions requests
|
|
|
|
|
directly. It speeds up processes as you can plan field services tasks from tickets.
|
|
|
|
|
|
|
|
|
|
Enable the feature
|
|
|
|
|
===================
|
|
|
|
|
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> Edit` and enable
|
|
|
|
|
:menuselection:`Onsite Interventions --> Save`.
|
|
|
|
|
|
|
|
|
|
.. image:: media/po1.png
|
[IMP] improved screenshots on email_marketing, events, fsm, general, helpdesk, marketing_automation, planning, project, sms_marketing, social_marketing, survey, timesheets + add see also in integrations_and_templates.rst (#677)
2020-05-19 14:12:45 +07:00
|
|
|
:align: center
|
|
|
|
|
:height: 400
|
2020-01-07 21:29:23 +07:00
|
|
|
:alt: Tasks from tickets in Odoo Field Service
|
|
|
|
|
|
|
|
|
|
Now once your helpdesk team needs, they have the option to *Plan Intervention* from tickets.
|
|
|
|
|
|
|
|
|
|
.. image:: media/po2.png
|
|
|
|
|
:align: center
|
|
|
|
|
:alt: Tasks from tickets in Odoo Field Service
|
