22 lines
805 B
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22 lines
805 B
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Plan Onsite Interventions from Helpdesk Tickets
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The integration with the Helpdesk application lets your helpdesk team manage interventions requests
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directly. It speeds up processes as you can plan field services tasks from tickets.
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Enable the feature
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> Edit` and enable
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:menuselection:`Onsite Interventions --> Save`.
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.. image:: media/po1.png
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:align: center
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:height: 400
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:alt: Tasks from tickets in Odoo Field Service
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Now once your helpdesk team needs, they have the option to *Plan Intervention* from tickets.
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.. image:: media/po2.png
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:align: center
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:alt: Tasks from tickets in Odoo Field Service
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