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[IMP] marketing: sms pricing and faq doc updates

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closes odoo/documentation#3562

X-original-commit: 1591e1f087
Signed-off-by: Zachary Straub <zst@odoo.com>
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Sam Lieber (sali) 2023-02-03 15:13:09 +00:00
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content/applications/marketing/sms_marketing/pricing/pricing_and_faq.rst
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@ -9,7 +9,6 @@ What do I need to send SMSs?
SMS Text Messaging is an In-App Purchase (IAP) service that *requires prepaid credits* to work.
How many types of SMSs are there?
=================================
@ -18,11 +17,9 @@ There are 2 types: GSM7 and UNICODE.
**GSM7** is the standard format, with a limit of 160 characters per message, that includes the
following characters:
.. image:: pricing_and_faq/faq1.png
:align: center
:alt: GSM7 in Odoo SMS Marketing
:alt: GSM7 characters available in Odoo SMS Marketing.
**UNICODE** is the format applied if a special character, that *is not* in the GSM7 list, is used.
Limit per SMS: 70 characters.
@ -30,111 +27,90 @@ Limit per SMS: 70 characters.
.. note::
For GSM7 SMS the size limit is 160 characters, and for Unicode is 70. *Above these limits, the
content is divided into a multi-part message* and the limit of characters is lowered to 153 for
GSM7 and to 67 for Unicode. The system will inform you in real-time about the number of SMS your
message represents.
GSM7 and to 67 for Unicode. Then, in real-time, the system displays the number of SMS mailings
the message represents.
How much does it cost to send an SMS?
=====================================
| The price of an SMS depends on the destination and the length (number of characters) of the message.
| To see the **price per country,
please consult**: `Odoo SMS - FAQ <https://iap-services.odoo.com/iap/sms/pricing#sms_faq_01>`_.
The number of SMSs a message represents will be always available to you in your database.
The price of an SMS depends on the destination and the length (number of characters) of the
message. To see the **price per country, please consult**: `Odoo SMS - FAQ
<https://iap-services.odoo.com/iap/sms/pricing#sms_faq_01>`_.
The number of SMSs a message represents will always be available in the database.
.. image:: pricing_and_faq/faq2.png
:align: center
:height: 300
:alt: SMS pricing and FAQ Odoo SMS Marketing
:alt: Number of GSM7 characters that fit in an SMS message in Odoo SMS Marketing.
How do I buy credits?
=====================
How to buy credits
==================
Go to :menuselection:`Settings --> Buy Credits`.
.. image:: pricing_and_faq/faq3.png
:alt: SMS pricing and FAQ Odoo SMS Marketing
:align: center
:alt: Buying credits for SMS Marketing in Odoo settings.
Or go to :menuselection:`Settings --> View my Services`.
.. image:: pricing_and_faq/faq4.png
:alt: SMS pricing and FAQ Odoo SMS Marketing
:align: center
:alt: Using Odoo IAP to recharge credits for SMS Marketing in Odoo settings.
.. tip::
If you are on Odoo Online and have the Enterprise version, you benefit from free trial credits to
test the feature.
If Odoo Online (Saas) is being used, along with the Enterprise version, free trial credits are
available to test the feature.
More common questions
=====================
#. **Is there an expiration time for my credits?**
#. | **Is there an expiration time for my credits?**
| No, credits do not expire.
No, credits do not expire.
#. | **Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in
front of the field “phone”?**
| Only if that phone number supports SMS (e.g. SIP phones).
#. | **Do I receive an invoice to buy my credits?**
| Yes.
#. **Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in
front of the field “phone”?**
#. | **Can the recipient answer me?**
| No, it is not possible to reply to the SMS.
Only if that phone number supports SMS (e.g. SIP phones).
#. | **What happens if I send multiple SMSs at once, but I don't have enough credits to send them
all?**
| Multiple SMS communications at once at are counted as a single transaction, so no SMSs will be
sent until there are enough credits to send them all.
#. | **Do I have a history of the sent SMSs?**
| A history of sent SMSs, along with all pertinent information related to its sent contacts (and
the message itself), can be found in the :guilabel:`Sent` column of the main :guilabel:`SMS
Marketing` dashboard (while in :guilabel:`Kanban` view).
#. **Do I receive an invoice to buy my credits?**
For more detailed information, select a desired SMS from the main dashboard (in
:guilabel:`Kanban` view), and click on either link in the blue banner above the SMS detail form
to learn more.
Yes.
#. | **Can I send as many SMSs I want at once?**
| Yes, if you have enough credits.
#. | **If an SMS is sent to a number that doesn't exist in the list of recipients, will credits be
lost?**
| No, not if the phone number is incorrectly formatted (e.g. too many digits). However, if the
SMS is sent to the wrong person (or to a fake number), the credit for that SMS will be lost.
#. **Can the recipient answer to me?**
#. | **What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a
festival)?**
| The SMS will not be delivered to that kind of number, so no charges will be made.
No, it is not possible to reply to the SMS.
#. | **Can I identify the numbers that do not exist when I send several SMSs?**
| Only the ones that have an invalid format.
#. | **How does the GDPR regulation affect this service?**
| Please find our `Privacy Policy here <https://iap.odoo.com/privacy#sms>`__.
#. **What happens if I send multiple SMS but I do not have enough credits to send them all?**
The whole transaction is counted as a single one, so no SMS will be sent until you have enough
credits to send them all.
#. **Do I have a history of the sent SMSs?**
Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete
history of the SMSs sent is available on :ref:`developer mode <developer-mode>` under
:menuselection:`Technical --> SMS`.
#. **Can I send as many SMSs I want at once?**
Yes, if you have enough credits.
#. **If I have a number that does not exist in the list of recipients, will I lose credits?**
Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is
sent to the wrong person or to a fake number, the credit will be lost.
#. **What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?**
The SMS will not be delivered to that kind of number, so you won’t be charged.
#. **Can I identify the numbers that do not exist when I send several SMSs?**
Only the ones that have an invalid format.
#. **How does the GDPR regulation affect this service?**
Please find our `Privacy Policy here <https://iap.odoo.com/privacy#sms>`__.
#. **Can I use my own SMS provider?**
Yes, but it is not possible out of the box. Our experts can help you customize your database
to make it happen. Please, check our success packs `here <https://www.odoo.com/pricing-packs>`_.
#. | **Can I use my own SMS provider?**
| Yes, but it is not possible out-of-the-box. Odoo experts can help customize a database to allow
for the use of a personal SMS provider. Please check our success packs `here
<https://www.odoo.com/pricing-packs>`_.