[IMP] accounting: credit note refund options removed in 17
task-4376883
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Credit notes and refunds
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Credit notes and refunds
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========================
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========================
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A **credit/debit note**, or **credit/debit memo**, is a document issued to a customer that notifies
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A **credit/debit note**, or **credit/debit memo**, is a document send to a customer to inform them
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them that they have been *credited/debited* a certain amount.
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that they have been *credited/debited* a certain amount.
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Several use cases can lead to a credit note, such as:
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Several use cases can lead to a credit note, such as:
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@ -15,10 +15,10 @@ Debit notes are less common but are most frequently used to track debts owed by
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vendors because of modifications to confirmed customer invoices or vendor bills.
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vendors because of modifications to confirmed customer invoices or vendor bills.
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.. note::
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.. note::
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Issuing a credit/debit note is the only legal way to cancel, refund, or modify a validated
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Issuing a credit/debit note is the only legal method for canceling, refunding, or modifying a
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invoice. Do not forget to **register the payment** afterward if you need to send money back to
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validated invoice. Make sure to **register the payment** afterward if money is being refunded to
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your customer and/or validate the
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the customer and/or validate the
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:doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is
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:doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is being
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returned.
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returned.
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.. _accounting/issue-credit-note:
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.. _accounting/issue-credit-note:
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@ -26,97 +26,85 @@ vendors because of modifications to confirmed customer invoices or vendor bills.
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Issue a credit note
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Issue a credit note
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===================
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===================
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You can create a credit note from scratch by going to :menuselection:`Accounting --> Customers -->
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To create a credit note from scratch, go to :menuselection:`Accounting --> Customers --> Credit
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Credit Notes`, and by clicking on :guilabel:`Create`. Filling out a credit note form works the same
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Notes`, and click :guilabel:`New`. Filling out a credit note is the same process as completing an
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way as an invoice form.
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:ref:`invoice <accounting/invoice/creation>`.
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However, most of the time, credit notes are generated directly from the related invoices. To do so,
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In most cases, credit notes are created directly from the corresponding invoices. To do so,
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go to :menuselection:`Accounting --> Customers --> Invoices`, open the related **customer invoice**,
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go to :menuselection:`Accounting --> Customers --> Invoices`, open the relevant :guilabel:`Invoice`,
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and click on :guilabel:`Credit Note`.
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and click on :guilabel:`Credit Note`.
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You can choose between three options:
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In the :guilabel:`Credit Note` window, fill in the :guilabel:`Reason displayed on Credit Note`.
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Update the :guilabel:`Journal` and :guilabel:`Reversal date` if needed.
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There are two options:
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- :guilabel:`Partial Refund`
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- Click :guilabel:`Reverse`: Odoo opens a draft credit note prefilled with the exact details from
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- :guilabel:`Full Refund`
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the original invoice. Update :guilabel:`Product` and :guilabel:`Quantity` and click
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- :guilabel:`Full refund and new draft invoice`
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:guilabel:`Confirm`. This option enables a partial refund or modification of any details in the
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credit note.
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- Click :guilabel:`Reverse and Create invoice`: Odoo creates a credit note, automatically validates
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it, reconciles it with the related invoice, and opens a new draft invoice prefilled with the exact
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details from the original invoice.
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.. note::
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.. note::
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A credit note sequence starts with `R` and is followed by the number of the related document
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A credit note sequence starts with `R` and is followed by the related document number (e.g.,
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(e.g., RINV/2019/0004 is related to the invoice INV/2019/0004).
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RINV/2025/0004 is associated with the invoice INV/2025/0004).
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Partial refund
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--------------
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When selecting the :guilabel:`Partial Refund` option, Odoo creates a draft credit note already
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prefilled with all the necessary information from the original invoice. This is the option to choose
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if you wish to do a partial refund or if you want to modify any detail of the credit note.
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.. note::
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This is the only option for invoices marked as *in payment* or *paid*.
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Full refund
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-----------
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When selecting the :guilabel:`Full Refund` option, Odoo creates a credit note, automatically
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validates it, and reconciles it with the related invoice.
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.. image:: credit_notes/credit_notes02.png
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:alt: Full refund credit note.
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This is the option to choose for a full refund or to **cancel** a *validated* invoice.
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Full refund and new draft invoice
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---------------------------------
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When selecting the :guilabel:`Full refund and new draft invoice` option, Odoo creates a credit note,
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automatically validates it, reconciles it with the related invoice, and opens a new draft invoice
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prefilled with the same details from the original invoice.
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This is the option to **modify** the content of a *validated* invoice.
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.. _accounting/issue-debit-note:
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.. _accounting/issue-debit-note:
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Issue a debit note
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Issue a debit note
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==================
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==================
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You can create a debit note from scratch by going to :menuselection:`Accounting --> Customers -->
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To create a debit note, go to :menuselection:`Accounting --> Customers --> Invoices` and select the
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Invoices` or by clicking on the related invoice you wish to issue a debit note for. On the invoice
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related invoice to issue a debit note in the :guilabel:`Invoices` list view. Click :icon:`fa-cog`
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form view, click :guilabel:`Cog icon (⚙) --> Debit Note`, fill in the information, and click
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:guilabel:`Actions` and select :guilabel:`Create Debit Note`.
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:guilabel:`Create Debit Note`.
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In the :guilabel:`Create Debit Note` window, fill in the :guilabel:`Reason` and update the
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:guilabel:`Use Specific Journal` and :guilabel:`Debit Note Date` if needed. Enable the
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:guilabel:`Copy Lines` option to copy the invoice lines. Then, click :guilabel:`Create Debit Lines`.
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Update :guilabel:`Product` and :guilabel:`Quantity` and click :guilabel:`Confirm`.
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.. _accounting/record-vendor-refund:
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Record a vendor refund
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Record a vendor refund
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======================
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======================
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**Vendor refunds** are recorded the same way as credit notes:
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**Vendor refunds** or **vendor credit notes** are recorded the same way as :ref:`credit notes
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<accounting/issue-credit-note>`.
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You can either create a credit note from scratch by going to :menuselection:`Accounting --> Vendors
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To record a vendor refund or a vendor credit note from scratch, go to :menuselection:`Accounting -->
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--> Refund`, and by clicking on :guilabel:`Create`; or by opening the related **vendor bill**, and
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Vendors --> Refund`, and click on :guilabel:`New`.
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clicking on :guilabel:`Credit Note`.
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To record it directly from the corresponding **vendor bill**, go to :menuselection:`Accounting -->
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Vendors --> Bills`, open the relevant vendor bill, and click :guilabel:`Credit Note`.
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.. _accounting/record-debit-note:
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Record a debit note
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Record a debit note
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===================
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===================
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**Debit notes** from vendors are recorded in a similar way to how they are issued to customers:
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**Debit notes** from vendors are recorded the same way :ref:`debit notes are issued to customers
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<accounting/issue-debit-note>`.
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Go to :menuselection:`Accounting --> Vendors --> Bills`, open the related bill you wish to record a
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To record a debit note, go to :menuselection:`Accounting --> Customers --> Bills` and
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debit note for, and click :guilabel:`Cog icon (⚙) --> Debit Note`. Fill in the information, and click
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select the related bill to issue a debit note in the :guilabel:`Bills` list view. Click
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:guilabel:`Create Debit Note`.
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:icon:`fa-cog` :guilabel:`Actions` and select :guilabel:`Create Debit Note`.
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.. _accounting/credit-notes-journal-entries:
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Journal entries
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Journal entries
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===============
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===============
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Issuing a credit/debit note from an invoice/bill creates a **reverse entry** that zeroes out the
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Creating a credit/debit note from an invoice/bill generates a **reverse entry** that cancels out the
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journal items generated by the original invoice.
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journal items from the original invoice.
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.. example::
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.. example::
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The journal invoice of an entry:
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The journal entry of an invoice:
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.. image:: credit_notes/credit_notes03.png
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.. image:: credit_notes/credit_notes03.png
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:alt: Invoice journal entry.
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:alt: Invoice journal entry.
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And here is the credit note’s journal entry generated to reverse
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The credit note’s journal entry generated to reverse the original invoice above:
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the original invoice above:
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.. image:: credit_notes/credit_notes04.png
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.. image:: credit_notes/credit_notes04.png
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:alt: Credit note journal entry reverses the invoice journal entry.
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:alt: Credit note journal entry reverses the invoice journal entry.
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