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[IMP] sales: added important admonition to amazon docs

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closes odoo/documentation#10109

X-original-commit: 03f5c0660e
Signed-off-by: Kevin Scannell (ksc) <ksc@odoo.com>
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KC (ksc) 2024-06-12 06:15:12 -07:00
parent ce069df416
commit 7f09bae364
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12
content/applications/sales/sales/amazon_connector/features.rst
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@ -62,6 +62,18 @@ The following table lists capabilities provided by Odoo when using the Amazon Co
| | | status synchronized from Odoo. |
+---------------------------+----------------------------+-------------------------------------+
.. important::
The stock synchronization does **not** currently support selling the same product as :abbr:`FBM
(Fulfilled By Merchant)` *and* :abbr:`FBA (Fulfilled By Amazon)`.
At times, when stock is sent for all products, it triggers a stock problem with Amazon, where
Amazon incorrectly thinks the :abbr:`FBM (Fulfilled By Merchant)` product has some quantity in
:abbr:`FBM (Fulfilled By Merchant)`.
As a result, Amazon then sells it as :abbr:`FBM (Fulfilled By Merchant)`, instead of taking from
their own warehouse. Odoo developers are currently working on resolving this issue to avoid
future discrepancies.
.. note::
The Amazon Connector is designed to synchronize the data of sales orders. Other actions, such as
downloading monthly fees reports, handling disputes, or issuing refunds, **must** be managed from

12
content/applications/sales/sales/amazon_connector/manage.rst
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@ -16,6 +16,18 @@ For *FBM* (Fulfilled by Merchant), the same is done for *Unshipped* and *Cancell
synchronized order, a sales order and customer are created in Odoo (if the customer is not already
registered in the database).
.. important::
The stock synchronization does **not** currently support selling the same product as :abbr:`FBM
(Fulfilled By Merchant)` *and* :abbr:`FBA (Fulfilled By Amazon)`.
At times, when stock is sent for all products, it triggers a stock problem with Amazon, where
Amazon incorrectly thinks the :abbr:`FBM (Fulfilled By Merchant)` product has some quantity in
:abbr:`FBM (Fulfilled By Merchant)`.
As a result, Amazon then sells it as :abbr:`FBM (Fulfilled By Merchant)`, instead of taking from
their own warehouse. Odoo developers are currently working on resolving this issue to avoid
future discrepancies.
.. note::
When an order is cancelled in Amazon, and was already synchronized in Odoo, the corresponding
sales order is automatically cancelled in Odoo.