[IMP] accounting/credit and debit notes

Forward to master.

Change 16.3 onwards (screenshots)

Improved the doc and added some info on debit notes (was missing).

taskid-3439169

X-original-commit: 7f75d16f1b

content/applications/finance/accounting/customer_invoices/credit_notes.rst

@@ -2,102 +2,117 @@
 Credit notes and refunds
 ========================
 
-A **credit note**, or **credit memo**, is a document issued
+A **credit/debit note**, or **credit/debit memo**, is a document issued to a customer that notifies
-to a customer that notifies them that they have been credited
+them that they have been *credited/debited* a certain amount.
-a certain amount.
 
-There are several reasons that can lead to a credit note, such as:
+Several use cases can lead to a credit note, such as:
-   * a mistake in the invoice
+
-   * a return of the goods, or a rejection of the services
+ - a mistake in the invoice
-   * the goods delivered are damaged
+ - a return of the goods, or a rejection of the services
+ - the goods delivered are damaged
+
+Debit notes are less common but are most frequently used to track debts owed by customers or to
+vendors because of modifications to confirmed customer invoices or vendor bills.
 
 .. note::
-   Issuing a credit note is the only legal way to cancel,
+   Issuing a credit/debit note is the only legal way to cancel, refund, or modify a validated
-   refund or modify a validated invoice. Don’t forget to
+   invoice. Do not forget to **register the payment** afterward if you need to send money back to
-   *register the payment* afterward if you need to send money
+   your customer and/or validate the
-   back to your customer.
+   :doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is
+   returned.
 
-Issue a Credit Note
+Issue a credit note
 ===================
 
-You can create a credit note from scratch by going to
+You can create a credit note from scratch by going to :menuselection:`Accounting --> Customers -->
-:menuselection:`Accounting --> Customers --> Credit Notes`,
+Credit Notes`, and by clicking on :guilabel:`Create`. Filling out a credit note form works the same
-and by clicking on *Create*. Filling the Credit Note’s form
+way as an invoice form.
-works the same way as the Invoice’s form.
 
-However, most of the time, credit notes are generated directly
+However, most of the time, credit notes are generated directly from the related invoices. To do so,
-from the invoices they are related to.
+go to :menuselection:`Accounting --> Customers --> Invoices`, open the related **customer invoice**,
-
+and click on :guilabel:`Credit Note`.
-To do so, open the *Customer Invoice*, and click on *Add Credit Note*.
-
-.. image:: credit_notes/credit_notes01.png
-   :align: center
 
 You can choose between three options:
-   - Partial Refund
+
-   - Full Refund
+   - :guilabel:`Partial Refund`
-   - Full refund and new draft invoice
+   - :guilabel:`Full Refund`
+   - :guilabel:`Full refund and new draft invoice`
 
 .. note::
-   Credit Notes’ numbers start with “R” and are followed by the
+   A credit note sequence starts with `R` and is followed by the number of the related document
-   number of the document they are related to (e.g., RINV/2019/0004).
+   (e.g., RINV/2019/0004 is related to the invoice INV/2019/0004).
 
-Partial Refund
+Partial refund
 --------------
 
-Odoo creates a draft credit note already prefilled with all the
+When selecting the :guilabel:`Partial Refund` option, Odoo creates a draft credit note already
-necessary information from the original invoice.
+prefilled with all the necessary information from the original invoice. This is the option to choose
-
+if you wish to do a partial refund or if you want to modify any detail of the credit note.
-This is the option to choose to do a partial refund, or if you
-want to modify any detail on the credit note.
 
 .. note::
-   This is the only option available for invoices that are already marked as *Paid*.
+   This is the only option for invoices marked as *in payment* or *paid*.
 
-Full Refund
+Full refund
 -----------
 
-Odoo creates a credit note, automatically validates it, and
+When selecting the :guilabel:`Full Refund` option, Odoo creates a credit note, automatically
-reconciles the original invoice with it.
+validates it, and reconciles it with the related invoice.
 
 .. image:: credit_notes/credit_notes02.png
-   :align: center
+   :alt: Full refund credit note.
 
-This is the option to choose to do a full refund or cancel
+This is the option to choose for a full refund or to **cancel** a *validated* invoice.
-a validated invoice.
 
 Full refund and new draft invoice
 ---------------------------------
 
-Odoo creates a credit note, automatically validates it, reconciles
+When selecting the :guilabel:`Full refund and new draft invoice` option, Odoo creates a credit note,
-the original invoice with it, and open a new draft invoice
+automatically validates it, reconciles it with the related invoice, and opens a new draft invoice
 prefilled with the same details from the original invoice.
 
-This is the option to choose to modify the content of a validated invoice.
+This is the option to **modify** the content of a *validated* invoice.
 
-Record a Vendor Refund
+Issue a debit note
+==================
+
+You can create a debit note from scratch by going to :menuselection:`Accounting --> Customers -->
+Invoices` or by clicking on the related invoice you wish to issue a debit note for. On the invoice
+form view, click :guilabel:`Cog icon (⚙) --> Debit Note`, fill in the information, and click
+:guilabel:`Create Debit Note`.
+
+Record a vendor refund
 ======================
 
-**Vendor Refunds** are recorded the same way you would do with invoices’ credit notes:
+**Vendor refunds** are recorded the same way as credit notes:
 
-You can either create a credit note from scratch by going
+You can either create a credit note from scratch by going to :menuselection:`Accounting --> Vendors
-to :menuselection:`Accounting --> Vendors --> Refund`, and
+--> Refund`, and by clicking on :guilabel:`Create`; or by opening the related **vendor bill**, and
-by clicking on *Create*, or by opening the validated *Vendor Bill*,
+clicking on :guilabel:`Credit Note`.
-and clicking on *Add Credit Note*.
 
-Journal Entries
+Record a debit note
+===================
+
+**Debit notes** from vendors are recorded in a similar way to how they are issued to customers:
+
+Go to :menuselection:`Accounting --> Vendors --> Bills`, open the related bill you wish to record a
+debit note for, and click :guilabel:`Cog icon (⚙) --> Debit Note`. Fill in the information, and click
+:guilabel:`Create Debit Note`.
+
+Journal entries
 ===============
 
-Issuing a credit note from an invoice creates a **reverse entry**
+Issuing a credit/debit note from an invoice/bill creates a **reverse entry** that zeroes out the
-that zeroes out the journal items generated by the original invoice.
+journal items generated by the original invoice.
 
-Here is an example of an invoice’s journal entry:
 
-.. image:: credit_notes/credit_notes03.png
+.. example::
-   :align: center
+   The journal invoice of an entry:
 
-And here is the credit note’s journal entry generated to reverse
+   .. image:: credit_notes/credit_notes03.png
-the original invoice above:
+      :alt: Invoice journal entry.
 
-.. image:: credit_notes/credit_notes04.png
+   And here is the credit note’s journal entry generated to reverse
-   :align: center
+   the original invoice above:
+
+   .. image:: credit_notes/credit_notes04.png
+      :alt: Credit note journal entry reverses the invoice journal entry.