[ADD] Pricing and FAQ (#466)

sms_marketing.rst

@@ -9,4 +9,5 @@ SMS Marketing
 
    sms_marketing/SMS_mkt_build_send-and_get_reports_from_a_SMS_mailing
    sms_marketing/SMS_mkt_integrations_and_template
-   sms_marketing/SMS_mkt_contact_lists_and_blacklist
+   sms_marketing/SMS_mkt_contact_lists_and_blacklist
+   sms_marketing/fqapricing.rst

sms_marketing/fqapricing.rst

@@ -0,0 +1,76 @@
+======================
+SMS Pricing and FAQ
+======================
+
+Pricing
+==================================
+SMS Text Messaging is an In-App Purchase (IAP) service which requires prepaid credits to work. The price of an SMS depends on the destination and the length of the message. With 1 credit, I can send up to 92 SMSs.
+
+**For more information, please consult our FAQ page**: `Odoo SMS - FAQ <https://iap-services.odoo.com/iap/sms/pricing#sms_faq_01>`_
+
+To buy credits I will go to *Settings >  Buy Credits* (under *Send SMS*); or go to *Settings > View my Services* (under *Odoo IAP*).
+
+.. image:: media/fqa1.png
+    :align: center
+.. image:: media/fqa2.png
+    :align: center
+	
+.. tip:: If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial credits to test the feature.
+
+FAQ
+==================================
+**Is there an expiration time for my credits?**
+
+No, your credits won’t expire.
+
+**Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in front of the field “phone”?**
+
+Only if that phone number supports SMS (e.g. SIP phones).
+
+**Do I receive an invoice to buy my credits?**
+
+Yes.
+
+**Can the recipient answer to me?**
+
+No, it is not possible to reply to the SMS.
+
+**What happens if I send multiple SMS but I do not have enough credits to send them all?**
+
+The whole transaction is counted as a single one, so no SMS will be sent until you have enough credits to send them all.
+
+**Do I have a history of the sent SMSs?**
+
+Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete history of SMS sent is available under Settings> Activate the developer mode > Technical > SMS.
+
+**Can I send as many SMSs I want at once?**
+
+Yes, if you have enough credits.
+
+**If I have a number that does not exist in the list of recipients, will I lose credits?**
+
+Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is sent to the wrong person or to a fake number, the credit will be lost.
+
+**What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?**
+
+The SMS will not be delivered to that kind of number, so you won’t be charged.
+
+**Can I identify the numbers that do not exist when I send several SMSs?**
+
+Only the ones that have an invalid format.
+
+**How does the GDPR regulation affect this service?**
+
+Please find our Privacy Policy here: `Odoo IPA Purchase Privacy Policy <https://iap.odoo.com/privacy#sms>`__  
+
+**How many types of SMS exist and how many characters make 1 SMS?**
+
+There are 2 types of SMS message:
+
+*Standard* (GSM-7): contains only characters from the GSM-7 set, which can be seen in the following picture.
+
+.. image:: media/fqa3.png
+    :align: center
+
+*Unicode*: contains at least one character that is not in the previous table.
+For Standard SMS the size limit is 160 characters, and for Unicode is 70. Above these limits, the content is divided into a multi-part message. The system will inform you in real-time about the number of SMS your message represents.