[IMP] Field Service: update the page on onsite interventions from helpdesk tickets for v14 (#796)

As the feature is available outside of the Field Service app, I believe it is important to keep
the information. Simple update to the content to match v14.

Co-authored-by: Xavier (xpl) <“xpl@odoo.com”>
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xpl-odoo 2020-11-24 14:49:54 +01:00 committed by GitHub
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================================================
Plan Onsite Interventions from Helpdesk Tickets
Plan onsite interventions from helpdesk tickets
================================================
The integration with the Helpdesk application lets your helpdesk team manage interventions requests
directly. It speeds up processes as you can plan field services tasks from tickets.
The integration with the Helpdesk app lets your helpdesk team manage interventions requests directly.
Planning field service tasks from tickets speeds up your processes.
Enable the feature
===================
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> Edit` and enable
:menuselection:`Onsite Interventions --> Save`.
Configure the helpdesk team
===========================
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
*Onsite Interventions*.
.. image:: media/po1.png
.. image:: media/onsite-interventions-helpdesk-setting.png
:align: center
:height: 400
:alt: Tasks from tickets in Odoo Field Service
:alt: Onsite interventions setting in Odoo Helpdesk
Now once your helpdesk team needs, they have the option to *Plan Intervention* from tickets.
The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
new task under your field service project.
.. image:: media/po2.png
.. image:: media/plan-intervention-from-ticket.png
:align: center
:alt: Tasks from tickets in Odoo Field Service
:alt: Plan intervention from helpdesk ticket in Odoo Helpdesk