[IMP] Field Service: update the page on onsite interventions from helpdesk tickets for v14 (#796)
As the feature is available outside of the Field Service app, I believe it is important to keep the information. Simple update to the content to match v14. Co-authored-by: Xavier (xpl) <“xpl@odoo.com”>
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fsm/helpdesk/media/onsite-interventions-helpdesk-setting.png
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fsm/helpdesk/media/plan-intervention-from-ticket.png
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@ -1,21 +1,21 @@
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================================================
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================================================
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Plan Onsite Interventions from Helpdesk Tickets
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Plan onsite interventions from helpdesk tickets
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================================================
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================================================
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The integration with the Helpdesk application lets your helpdesk team manage interventions requests
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The integration with the Helpdesk app lets your helpdesk team manage interventions requests directly.
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directly. It speeds up processes as you can plan field services tasks from tickets.
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Planning field service tasks from tickets speeds up your processes.
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Enable the feature
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Configure the helpdesk team
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===================
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===========================
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> Edit` and enable
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Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
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:menuselection:`Onsite Interventions --> Save`.
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*Onsite Interventions*.
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.. image:: media/po1.png
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.. image:: media/onsite-interventions-helpdesk-setting.png
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:align: center
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:align: center
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:height: 400
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:alt: Onsite interventions setting in Odoo Helpdesk
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:alt: Tasks from tickets in Odoo Field Service
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Now once your helpdesk team needs, they have the option to *Plan Intervention* from tickets.
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The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
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new task under your field service project.
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.. image:: media/po2.png
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.. image:: media/plan-intervention-from-ticket.png
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:align: center
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:align: center
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:alt: Tasks from tickets in Odoo Field Service
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:alt: Plan intervention from helpdesk ticket in Odoo Helpdesk
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