review part 2
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@ -51,50 +51,61 @@ then pick the "Preferences" tab and choose "Handle notifications within Odoo" (n
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:alt: user preferences handle notifications.
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The envelop is red in the chatter
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=================================
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"The envelop is red"
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====================
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As a first step of investigation it might be interesting to check if you have no SMTP error message.
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To do so, you can go to :menuselection:`Settings --> Technical --> Emails`.
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// TODO RIM screenshot red envelop + click on it
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Click on a red email and select the tab `Failure Reason`.
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If your email wasn't delivered, Odoo might have recorded the SMTP error explaining why.
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The menu :menuselection:`Settings --> Technical --> Emails` displays the whole email queue,
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including emails that could not be sent..
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Click on an email marked in red and select the tab `Failure Reason`.
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.. image:: media/failure_reason.png
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:align: center
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:alt: failure reason email tab and explanations.
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Sometimes, Odoo is not capable of providing the error message. To get more information, you should check with the administrator of the email server or contact the Odoo Support.
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If Odoo was not able of providing you with an error message, you should ask the administrator
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of the email server to have a look at the log files of the Odoo server and the SMTP server
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(or contact the Odoo Support if you are hosted on one of our cloud platforms).
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s
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.. note::
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To enable the developper mode and see the Technical menu, please see the following explanation
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The "Technical" menu is visible in Deveoper mode only, see
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:doc:`../../../general/developer_mode/activate`
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My outgoing email server is not properly configured
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===================================================
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Your outgoing email server is not properly configured
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=====================================================
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If you choose to use your own email server, you will have to set it up.
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It may happen that some errors occur in the setup. To check it, go in :menuselection:`Settings --> Technical --> Outgoing Mail Server`.
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If made the choice to to use your own email server, you have to set it up.
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An incorrect setup may prevent the delivery of your emails.
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In order to check your outgoing mail settings, go to :menuselection:`Settings --> Technical --> Outgoing Mail Server`.
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.. image:: media/setting_outgoing_mail_server.png
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:align: center
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:alt: setting up an outgoing email server.
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Emails providers might have their own limitation, here is a few example of existing ones:
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If you use a well-known email provider like Gmail or Office 365, you have to comply to its limitations, e.g:
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- Gmail accounts have a limitation of 500 mails per day.
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- Yahoo is not working properly with Odoo as they defined a blocking DMARC policy few years ago that is not compatible with the way Odoo is working.
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- Office 365 email servers don't allow easily to send external emails from hosts like Odoo.
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Refer to the `Microsoft's documentation <https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4>`
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- **Gmail** accounts cannot send more than 500 emails a day. // TODO RIM ref?
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- **Office 365** email servers don't allow easily to send external emails from hosts like Odoo.
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Refer to `Microsoft's documentation <https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4>`
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to make it work.
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- Yahoo is not working properly with Odoo as they enforce a strict DMARC policy that is not compatible with Odoo at the moment.
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.. note::
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Please find more information on our page regarding outgoing emails servers:
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For more advanced information regarding outgoing emails servers, see:
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:doc: `../advanced/email_servers`
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My email is not going out and there is a red envelop
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====================================================
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Emails went out of Odoo but you still see ared envelop
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======================================================
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// TODO RIM merge with section "envelop is red"
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It might happen that some emails are not going out properly and Odoo has no power on this.
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For diverses reason, during the transit of the email, an error occurs and a bounce email is sent back to the sender to letting him know that it didn't reach its destination.
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