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[IMP] live chat: add note for 16.3 command changes

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closes odoo/documentation#5098

X-original-commit: a187b7cde4
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
This commit is contained in:
Jess Rogers (jero) 2023-07-12 13:03:13 +00:00
parent a67a69beae
commit ae7428caf2
1 changed files with 8 additions and 0 deletions
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8
content/applications/websites/livechat/responses.rst
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@ -66,6 +66,10 @@ Create a ticket from a live chat
If an operator types `/helpdesk` in the chat window, the conversation is used to create a *Helpdesk*
ticket.
.. important::
In version 16.3, the command to create a new ticket is `/ticket`. This only applies to databases
running version 16.3.
After entering the `/helpdesk` command, type a title for the ticket into the chat window, then press
`Enter`.
@ -90,6 +94,10 @@ Search for a ticket from a live chat
If an operator types `/helpdesk_search` in the chat window, they can search through *Helpdesk*
tickets by ticket number or keyword.
.. important::
In version 16.3, the command to search through *Helpdesk* tickets is `/search_tickets`. This only
applies to databases running version 16.3.
After entering the `/helpdesk_search` command, type a keyword or ticket number, then press `Enter`.
If one or more related tickets are found, a list of links will be generated in the conversation
window.