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[IMP]Misc:SysParm-edits-email-doc

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closes odoo/documentation#4493

X-original-commit: 9267ce21a5
Signed-off-by: Timothy Kukulka (tiku) <tiku@odoo.com>
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tiku-odoo 2023-04-26 13:37:43 +00:00
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content/applications/general/email_communication/email_servers.rst
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@ -271,3 +271,32 @@ By default, inbound messages are fetched every 5 minutes for on-premise database
This value can be changed in :ref:`developer mode <developer-mode>`. Go to
:menuselection:`Settings --> Technical --> Automation --> Scheduled Actions` and look for
:guilabel:`Mail: Fetchmail Service`.
System parameters that prevent feedback loops
---------------------------------------------
There are two system parameters that help prevent email loops from occurring in Odoo. These
parameters were introduced in Odoo 16 to prevent aliases from creating too many records and to
prevent feedback loops on the catchall reply-to email address. They are present in database but not
in the *System Parameters*. To override the following defaults they need to be added in.
The two system parameters are as follows:
- `mail.incoming.limit.period` (60 minutes by default)
- `mail.incoming.limit.alias` (5 by default)
Add these fields in Odoo by first enabling :ref:`developer mode <developer-mode>`, and then
navigating to :menuselection:`Settings --> Technical Menu --> Parameters --> System Parameters`.
Change the value of these parameters, as needed.
When an email is received in the Odoo database on the catchall email address or on any alias, Odoo
looks at the mail received for the given period of time defined in the system parameter
`mail.incoming.limit.period`. If the received email was sent to an alias then Odoo will reference
the `mail.incoming.limit.alias` system parameter and determine the value as the number of records
this alias is allowed to create in the given period of time (value of `mail.incoming.limit.period`).
In addition, when email is received to the catchall email address, Odoo will reference the emails
received to the database during the set period of time (as stated by the value in the system
parameter: `mail.incoming.limit.period`). Odoo will then determine whether any of the emails
received match that of the email(s) being received during the specified time-frame, and will prevent
a feedback loop from occurring if a duplicate email is detected.