[MERGE] Forward-port of 13.0 up to 0d5cd136eb

accounting/fiscal_localizations/localizations.rst

@@ -6,6 +6,7 @@ Localizations
    :titlesonly:
 
    localizations/argentina
+   localizations/chile
    localizations/colombia
    localizations/colombia_ES
    localizations/france

accounting/fiscal_localizations/localizations/chile.rst

@@ -0,0 +1,719 @@
+=====
+Chile
+=====
+
+Introduction
+============
+
+The Chilean localization has been improved and extended in Odoo v13. In this version, the next 
+modules are available:
+
+- **l10n_cl:** Adds accounting features for the Chilean localization, which represent the minimal 
+  configuration required for a company to operate in Chile and under the SII 
+  (Servicio de Impuestos Internos) regulations and guidelines.
+  
+- **l10n_cl_edi:** Includes all technical and functional requirements to generate and receive 
+  Electronic Invoice via web service, based on the SII regulations. 
+
+- **l10n_cl_reports:** Adds the reports Propuesta F29 y  Balance Tributario (8 columnas). 
+
+Configuration
+=============
+
+Install the Chilean localization modules
+----------------------------------------
+
+For this, go to *Apps* and search for Chile. Then click *Install* in the module **Chile 
+E-invoicing**. This module has a dependency with **Chile - Accounting**. In case this last
+one is not installed, Odoo installs it automatically with E-invoicing.
+
+.. image:: media/Chile01.png
+   :align: center
+   :alt: Chilean module to install on Odoo.
+
+.. note::
+   When you install a database from scratch selecting Chile as country, Odoo will automatically
+   install the base module: Chile - Accounting.
+   
+   
+Company Settings
+----------------
+
+Once the modules are installed, the first step is to set up your company data. Additional
+to the basic information, you need to add all the data and elements required for Electronic 
+Invoice, the easiest way to configure it is in 
+:menuselection:`Accounting --> Settings --> Chilean Localization`.
+
+Fiscal Information
+~~~~~~~~~~~~~~~~~~
+
+Fill in the fiscal information for your company according to the SII register, follow the
+instructions on each section.
+
+.. image:: media/Chile02.png
+   :align: center
+   :alt: Chilean company fiscal data.
+   
+Electronic Invoice Data
+~~~~~~~~~~~~~~~~~~~~~~~
+
+This is part of the main information required to generate electronic Invoice, select your
+environment and the legal information, as well as the email address to receive invoices
+from your vendors and the alias you use to send invoices to your customers.
+
+.. image:: media/Chile03.png
+   :align: center
+   :alt: Chilean edi environment settings.
+
+Configure DTE Incoming email server
+***********************************
+
+In order to receive you the claim and acceptance emails from your customers, it is
+crucial to define the DTE incoming email server, considering this configuration: 
+
+.. image:: media/Chile03_2.png
+   :align: center
+   :alt: Incoming email server configuration for Chilean DTE.
+
+.. tip::
+   For your Go-live make sure you archive/remove from your inbox all the emails
+   related to vendor bills that are not required to be processed in Odoo. 
+   
+Certificate
+~~~~~~~~~~~
+
+In order to generate the electronic invoice signature, a digital certificate with the extension ``.pfx``
+is required, proceed to this section and load your file and password. 
+
+.. image:: media/Chile03_3.png
+   :align: center
+   :alt: Digital certificate access.
+
+.. image:: media/Chile04.png
+   :align: center
+   :alt: Digital certificate configuration.   
+
+A certificate can be shared between several users. If this is the case leave the user field empty,
+so all your billing users can use the same one. On the other hand,  if you need to restrict the
+certificate for a particular user, just define the users in the certificate. 
+
+Financial Reports
+~~~~~~~~~~~~~~~~~
+
+The report Propuesta F29 requires two values that need to be defined as part of the company
+configuration: 
+
+.. image:: media/Chile05.png
+   :align: center
+   :alt: Fiscal reports parameters.
+
+Multicurrency
+~~~~~~~~~~~~~
+
+The official currency rate in Chile is provided by the SBIF, you can find the SBIF
+synchronization service in the currency rate configuration and you can set a predefined interval
+for the rate updates.  
+
+.. image:: media/Chile05_2.png
+   :align: center
+   :scale: 25
+   :alt: Currency reate service for Chile.
+
+In order to configure your token, you need to enable developer mode and access to
+:menuselection:`Settings --> Technical --> System parameters` and search the parameter
+``sbif_api_key`` and in the field Value introduce your token provided by the SBIF:
+
+.. image:: media/Chile05_3.png
+   :align: center
+   :alt: Token configuration for currency rate service.
+   
+Chart of accounts
+~~~~~~~~~~~~~~~~~
+
+The chart of accounts is installed by default as part of the set of data included in
+the localization module. The accounts are mapped automatically in: 
+
+- Taxes.
+- Default Account Payable.
+- Default Account Receivable.
+- Transfer Accounts.
+- Conversion Rate.
+
+
+Master Data
+-----------
+
+Partner
+~~~~~~~
+
+Identification Type and VAT
+***************************
+
+As part of the Chilean localization, the identification types defined by the SII
+are now available on the Partner form. This information is essential for most transactions.
+
+.. image:: media/Chile06.png
+   :align: center
+   :scale: 25
+   :alt: Chilean identification types for partners.
+ 
+TaxpayerType
+************
+
+In Chile, the document type associated with customers and vendors transactions is defined
+based on the Taxpayer Type. This field should be defined in the partner form, when creating
+a customer is important you make sure this value is set:
+
+.. image:: media/Chile07.png
+   :align: center
+   :alt: Chilean taxpayer types for partners.   
+ 
+
+Electronic Invoice Data
+***********************
+
+As part of the information that is sent in the electronic Invoice, you need to define the
+email that is going to appear as the sender of the electronic invoice to your customer, and
+the Industry description. 
+
+.. image:: media/Chile07_2.png
+   :align: center
+   :alt: Chilean electronic invoice data for partners.
+   
+
+Taxes
+~~~~~
+
+As part of the localization module, the taxes are created automatically with their related
+financial account and configuration.
+
+.. image:: media/Chile08.png
+   :align: center
+   :alt: Chilean taxes list.
+
+Taxes Types
+***********
+
+Chile has several tax types, the most common ones are:
+
+- VAT. Is the regular VAT and it can have several rates. 
+- ILA (Impuesto a la Ley de Alcholes). Taxes for alcoholic drinks. It has a different rate.
+
+
+Fiscal Positions
+~~~~~~~~~~~~~~~~
+
+Based on the purchase transactions, the VAT can have different affections. This will be done
+in Odoo using the default purchase fiscal positions. 
+
+
+Document Types
+~~~~~~~~~~~~~~
+
+In some Latin American countries, including Chile, some accounting transactions like invoices and
+vendor bills are classified by document types defined by the government fiscal authorities (In
+Chile case: SII).
+
+The document type is essential information that needs to be displayed in the printed reports and
+that needs to be easily identified within the set of invoices as well of account moves.
+
+Each document type can have a unique sequence per journal where it is assigned. As part of the
+localization, the Document Type includes the country on which the document is applicable and the data
+is created automatically when the localization module is installed.
+
+The information required for the document types is included by default so the user doesn't need to
+fill anything on this view:
+
+.. image:: media/Chile09.png
+   :align: center
+   :alt: Chilean fiscal document types list. 
+
+.. note::
+   There are several document types that are inactive by default but can be activated if needed.
+
+
+Use on Invoices
+***************
+
+The document type on each transaction will be determined by:
+
+- The Journal related to the Invoice, identifying if the journal uses documents.
+- Condition applied based on the type of Issues and Receiver (ex. Type of fiscal
+  regimen of the buyer and type of fiscal regimen of the vendor).
+  
+
+Journals
+--------
+
+Usage
+~~~~~
+
+Sales
+*****
+
+Sales Journals in Odoo usually represent a business unit or location, example:
+
+- Ventas Santiago.
+- Ventas Valparaiso.
+
+For the retail stores is common to have one journal per POS: 
+
+- Cashier 1.
+- Cashier 2.
+
+
+Purchases
+*********
+
+The transactions purchase can be managed with a single journal, but sometimes companies use
+more than one in order to handle some accounting transactions that are not related to vendor
+bills but can be easily registered using this model, for example:
+
+- Tax Payments to government.
+- Employees payments.
+
+
+Configuration
+~~~~~~~~~~~~~
+
+When creating sales journals the next information must be filled in: 
+
+**Point of sale type**: If the Sales journal will be used for electronic documents, the option
+Online must be selected. Otherwise, if the journal is used for invoices imported from a previous
+system or if you are using the SII portal “Facturación MiPyme“ you can use the option Manual. 
+
+**Use Documents**: This field is used to define if the journal will use Document Types. It is only
+applicable to Purchase and Sales journals that can be related to the
+different sets of document types available in Chile. By default, all the sales journals created will
+use documents. 
+  
+.. image:: media/Chile10.png
+   :align: center
+   :alt: Document type configuration on Journal.
+
+Sequences
+*********
+
+When a Journal is created we have two options with document types sequences. 
+
+1. Create new sequences: In this case, Odoo will create new sequences for the most common document
+   types. 
+2. Use existent sequence: If the sequence should be shared between several journals, the user can
+   add manually sequences previously created.  
+
+.. image:: media/Chile11.png
+   :align: center
+   :alt: Steps to add new sequences on journals.
+   
+.. important::
+   For the Chilean localization it’s important to define the default Debt and Credit accounts 
+   as they are required for one of the debit notes use cases.
+   
+CAF
+***
+
+For each sequence related to the documents type, a CAF (Folio Authorization Code) is required,
+the CAF is a file the SII provides to the Emisor with the folio/sequence authorized for the 
+electronic invoice documents.
+
+Your company can make several requests for folios and obtain several CAFs, each one associated
+with different ranges of folios. In this way, you could order folios per the different
+segmentations you have in your journals (example per office) thus avoiding distributing a range
+of folios. In this way, each branch would have its private key of the respective CAF.
+
+Please refer to the SII documentation to check the detail on how to acquire the CAF:
+`SII Timbraje <https://palena.sii.cl/dte/mn_timbraje.html>`_.
+
+	
+Configuration
+^^^^^^^^^^^^^
+
+Once you have the CAF files you need to associate them with journal sequence in Odoo,
+after you create the sequence for the first time the will be in red, which indicates
+that no CAF has been configured for that particular sequence:
+
+.. image:: media/Chile12.png
+   :align: center
+   :alt: Sequences per document type on journals.
+
+In order to add a CAF, just follow these steps:
+
+1. Open the sequence. 
+2. Go the the Tab “CAF”.
+3. Upload the file.
+4. Save the CAF.
+5. Save the sequence. 
+
+.. image:: media/Chile13.gif
+   :align: center
+   :alt: Steps to add a new CAF on sequences.
+
+
+As a result, the sequence color changes to black and the column Next number and quantity
+available are updated:
+
+.. image:: media/Chile13.png
+   :align: center
+   :alt: Sequences per document type on journals.   
+
+
+Usage and Testing
+=================
+
+Electronic Invoice Workflow
+---------------------------
+
+In the Chilean localization the electronic Invoice workflow covers the Emission of
+Customer Invoices and the reception of Vendor Bills, in the next diagram we explain how
+the information transmitted to the SII and between the customers and Vendors. 
+
+.. image:: media/Chile14.png
+   :align: center
+   :alt: Diagram with Electronic invoice transactions.
+   
+
+Customer invoice Emission
+-------------------------
+
+After the partners and journals are created and configured, the invoices are created in
+the standard way, for Chile one of the differentiators is the document type which is selected
+automatically based on the Taxpayer. 
+
+You can manually change the document type if needed. 
+
+.. image:: media/Chile15.png
+   :align: center
+   :alt: Document type selection on invoices.
+
+
+Validation and DTE Status
+~~~~~~~~~~~~~~~~~~~~~~~~~
+
+When all the invoice information is filled, either manually or automatically when it’s created
+from a sales order, proceed to validate the invoice.  After the invoice is posted:
+
+- The DTE File (Electronic Tax Document) is created automatically and added in the chatter.
+- The DTE SII status is set as: Pending to be sent. 
+
+  .. image:: media/Chile16.png
+     :align: center
+	 :alt: DTE XML File displayed in chatter.
+
+The DTE Status is updated automatically by Odoo with a scheduled action that runs every day
+at night, if you need to get the response from the SII immediately you can do it manually as well.
+The DTE status workflow is as follows: 
+
+.. image:: media/Chile17.png
+   :align: center
+   :alt: Transition of DTE statuses.
+   
+
+1. In the first step the DTE is sent to the SII, you can manually send it using the button: Enviar
+   Ahora, a SII Tack number is generated and assigned to the invoice, you can use this number to 
+   check the details the SII sent back by email. The DTE status is updated to Ask for Status.
+
+
+2. Once the SII response is received Odoo updates the DTE Status, in case you want to do it 
+   manually just click on the button: Verify on SII. The result can either be Accepted, Accepted 
+   With Objection or Rejected.
+   
+   .. image:: media/Chile18.png
+      :align: center
+	  :alt: Identification transaction for invoice and Status update.
+
+
+   There are several internal status in the SII before you get Acceptance or Rejection, in
+   case you click continuously  the Button Verify in SII, you will receive in the chatter the
+   detail of those intermediate statuses:
+   
+   .. image:: media/Chile18_2.png
+      :align: center
+	  :alt: Descprtion of each DTE status in the chatter.
+
+3. The final response from the SII, can take on of these values:
+
+
+   **Accepted:** Indicates the invoice information is correct, our document is now fiscally valid
+   and it’s automatically sent to the customer. 
+
+   **Accepted with objections:** Indicates the invoice information is correct but a minor issue
+   was identified, nevertheless our document is now fiscally valid and it’s automatically
+   sent to the customer.
+
+   .. image:: media/Chile19.png
+      :align: center
+	  :alt: Email track once it is sent to the customer.
+
+   **Rejected:** Indicates the information in the invoice is incorrect and needs to be
+   corrected, the detail of the issue is received in the emails you registered in the
+   SII, if it is properly configured in Odoo, the details are also retrieved
+   in the chatter once the email server is processed.
+	 
+   If the invoice is Rejected please follow this steps:
+	 
+   * Change the document to draft.
+   * Make the required corrections based on the message received from the SII.
+   * Post the invoice again.
+	 
+   .. image:: media/Chile20.png
+      :align: center
+	  :alt: Message when an invoice is rejected.
+
+
+Crossed references
+~~~~~~~~~~~~~~~~~~
+
+When the Invoice is created as a result of another fiscal document, the information related to the
+originator document must be registered in the Tab Cross Reference, which is commonly used for 
+credit or debit notes, but in some cases can be used on Customer Invoices as well. In the case of the
+credit and debit notes, they are set automatically by Odoo:
+
+.. image:: media/Chile21.png
+   :align: center
+   :alt: Invoice tab with origin document number and data.
+
+Invoice PDF Report
+~~~~~~~~~~~~~~~~~~
+
+After the invoice is Accepted and valdiated by the SII and the PDF is printed it includes the
+fiscal elements that indicates out document is fiscally valid:
+
+.. image:: media/Chile22.png
+   :align: center
+   :alt: Barcode and fiscal elements in the invice report.
+
+
+Commercial Validation
+~~~~~~~~~~~~~~~~~~~~~
+
+Once the invoice has been sent to the customer:
+
+1. DTE partner status changes to “Sent”.
+2. The customer must send a reception confirmation email.
+3. Subsequently, if all the commercial terms and invoice data are correct, they will send the
+   Acceptance confirmation, otherwise they send a Claim.
+4. The field DTE acceptation status is updated automatically. 
+
+.. image:: media/Chile23.png
+   :align: center
+   :alt: Message with the commercial acceptance from the customer.
+   
+
+Processed for Claimed invoices
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Once the invoice has been Accepted by the SII **it can not be cancelled in Odoo**.  In case you
+get a Claim for your customer the correct way to proceed is with a Credit Note to either cancel
+the Invoice or correct it. Please refer to the Credit Notes section for more details. 
+
+.. image:: media/Chile24.png
+   :align: center
+   :alt: Invoice Comercial status updated to Claimed.
+
+Common Errors
+~~~~~~~~~~~~~
+
+There are multiple reasons behind a rejection from the SII, but these are some of the common errors
+you might have and which is the related solution. 
+
+- Error: RECHAZO- DTE Sin Comuna Origen.
+  
+  *Hint:* Make sure the Company Address is properly filled including the State and City. 
+
+- Error en Monto :  - IVA debe declararse.
+  
+  *Hint:* The invoice lines should include one VAT tax, make sure you add one on each invoice line. 
+
+- Error: Rut No Autorizado a Firmar.
+  
+  *Hint:* The invoice lines should include one VAT tax, make sure you add one on each invoice line. 
+
+- Error: Fecha/Número Resolucion Invalido RECHAZO- CAF Vencido : (Firma_DTE[AAAA-MM-DD] - 
+  CAF[AAAA-MM-DD]) &gt; 6 meses.
+  
+  *Hint:* Try to add a new CAF in the journal sequence related to this document as the one you’re 
+  using is expired. 
+
+
+
+Credit Notes
+------------
+
+When a cancellation or correction is needed over a validated invoice, a credit note must be
+generated. It is important to consider that a CAF file is required for the Credit Note sequence,
+which is identified as document 64 in the SII.  
+
+.. image:: media/Chile25.png
+   :align: center
+   :alt: Creation of CAF for Credit notes sequences.
+
+
+.. tip:: Refer to the journal section where we described the process to load the CAF on each 
+   sequence.
+
+Use Cases
+~~~~~~~~~
+
+Cancel Referenced document
+**************************
+
+In case you need  to cancel or invalid an Invoice, use the button Add Credit note and select Full
+Refund, in this case the SII reference Code is automatically set to: Anula Documento de referencia.
+
+.. image:: media/Chile26.png
+   :align: center 
+   :alt: Full invoice refund with SII reference code 1. 
+
+Corrects Referenced Document Text
+*********************************
+
+If a correction in the invoice information is required, for example the Street Name, use the button
+Add Credit note,select Partial Refund and select the option “Solo corregir Texto”. In this case
+the SII reference Code is automatically set to: Corrige el monto del Documento de Referencia. 
+
+.. image:: media/Chile27.png
+   :align: center
+   :alt: Partial refund to correct text including the corrected value.
+   
+Odoo creates a Credit Note with the corrected text in an invoice and price 0.
+
+.. image:: media/Chile28.png
+   :align: center
+   :alt: Credit note with the corrected value on the invoice lines.
+
+.. important::
+   It’s important to define the default credit account in the Sales journal as it
+   is taken for this use case in specific. 
+
+Corrects Referenced Document Amount
+***********************************
+
+When a correction on the amounts is required, use the button Add Credit note
+and select Partial Refund. In this case the SII reference Code is automatically
+set to: Corrige el monto del Documento de Referencia.
+
+.. image:: media/Chile30.png
+   :align: center
+   :alt: Credit note for partial refund to correct amounts, using the SII reference code 3.
+
+Debit Notes
+-----------
+
+As part of the Chilean localization, besides creating credit notes from an existing document you
+can also create debit Notes. For this just use the button “Add Debit Note”.  The two main use
+cases for debit notes are detailed below. 
+
+Use Cases
+~~~~~~~~~
+
+Add debt on Invoices
+********************
+
+The most common use case for debit notes is to increase the value of an existing invoice, you
+need to select option 3 in the field Reference code SII:
+
+.. image:: media/Chile31.png
+   :align: center
+   :alt: Debit note for partial refund to crrect amounts, using the SII reference code 3.
+   
+   
+In this case Odoo automatically includes the source invoice in the cross reference section:
+
+.. image:: media/Chile32.png
+   :align: center
+   :alt: Invoice data on crossed reference section for debit notes.
+
+Cancel Credit Notes
+*******************
+
+In Chile the debits notes are used to cancel a validated Credit Note, in this case just
+select the button Add debit note and select the first option in the wizard: *1: Anula 
+Documentos de referencia.*
+
+.. image:: media/Chile33.png
+   :align: center
+   :alt: Creating a debit note to cancel a credit note with the SII code reference 1.
+
+
+Vendor Bills
+------------
+
+As part of the Chilean localization, you can configure your Incoming email server as the same you
+have register in the SII in order to:
+
+- Automatically receive the vendor bills DTE and create the vendor bill based on this information. 
+- Automatically Send the reception acknowledgement to your vendor. 
+- Accept or Claim the document and send this status to your vendor. 
+
+
+Reception
+~~~~~~~~~
+
+As soon as the vendor email with the attached DTE is received:
+1. The vendor Bill mapping all the information included in the xml.
+2. An email is sent to the vendor with the Reception acknowledgement. 
+3. The DTE status is set as:  Acuse de Recibido Enviado
+
+.. image:: media/Chile34.png
+   :align: center
+   :alt: Messages recorded in the chatter with the reception notification for the vendor. 
+
+Acceptation
+~~~~~~~~~~~
+
+If all the commercial information is correct on your vendor bill, you can accept the document using
+the button: Aceptar Documento, once this is done the DTE Acceptation Status  changes to: Accepted and
+an email of acceptance is sent to the vendor. 
+
+.. image:: media/Chile35.png
+   :align: center
+   :alt: Acceptance button in vendor bills to inform the vendor all the document is comercially accepted.
+   
+
+Claim
+~~~~~
+
+In case there is a commercial issue or the information is not correct on your vendor bill, you can
+Claim the document before validating it,  using the button: Claim, once this is done the DTE
+Acceptation Status  change to: Claim  and an email of acceptance is sent to the vendor. 
+
+.. image:: media/Chile36.png
+   :align: center
+   :alt: Claim button in vendor bills to inform the vendor all the document is comercially rejected.
+   
+If you claim a vendor bill, the status changes from draft to cancel automatically. Considering this
+as best practice, all the Claim documents should be canceled as they won’t be valid for your
+accounting records. 
+
+
+Financial Reports
+=================
+
+Balance Tributario de 8 Columnas
+--------------------------------
+
+This report presents the accounts in detail (with their respective balances), classifying them
+according to their origin and determining the level of profit or loss that the business had within
+the evaluated period of time, so that a real and complete knowledge of the status of a company. 
+
+You can find this report in :menuselection:`Accounting --> Accounting --> Reports`
+
+.. image:: media/Chile37.png
+   :align: center
+   :alt: Columns and data displayed in the report Balance Tributario 8 Columnas.
+
+Propuesta F29
+-------------
+
+The form F29 is a new system that the SII enabled to taxpayers, and that replaces the Purchase and
+Sales Books. This report is integrated by Purchase Register (CR) and the Sales Register (RV).
+Its purpose is to support the transactions related to VAT, improving its control and declaration. 
+
+This record is supplied by the electronic tax documents (DTE’s) that have been received by the
+SII.
+
+You can find this report in :menuselection:`Accounting --> Accounting --> Reports`
+
+.. image:: media/Chile38.png
+   :align: center
+   :alt: Parameters to required to generate the Report Propuesta F29

crm/acquire_leads/lead_mining.rst

@@ -38,7 +38,7 @@ When getting contact information make sure to be aware of the latest EU regulati
 
 You can decide to filter the leads you are getting depending on the size (number of employees) of the companies.
 You can pick the countries your leads are coming from. It is possible to pick multiple countries.
-You can pick the industries your leads are coming from. It is possible to pick multiple countries.
+You can pick the industries your leads are coming from. It is possible to pick multiple industries.
 
 You can choose the salesperson and the Salesteam the lead will be assigned to. 
 You can also add tags to track your generated leads.
@@ -52,7 +52,7 @@ This is an In-App Purchase feature, each generated lead will cost you one credit
 If you choose to get contact information each contact will also cost us one additional credit.
 Here is the pricing for this `feature <https://iap.odoo.com/iap/in-app-services/167?>`__, 
 To buy credits you can either go to :menuselection:`CRM --> Configuration --> Settings --> Buy
-Credits`; or go to :menuselection: `Settings --> In-App Purchases --> View my Services`.
+Credits`; or go to :menuselection:`Settings --> In-App Purchases --> View my Services`.
 
 .. image:: media/LM6.png
    :align: center

discuss/overview/plan_activities.rst

@@ -39,7 +39,7 @@ you can set new ones going to :menuselection:`Settings --> Activity types`.
    :alt: View of the settings page emphasizing the menu activity types for Odoo Discuss
 
 .. tip::
-   If you need to create an activity type with n available calendar available, make sure to create
+   If you need to create an activity type with an available calendar, make sure to create
    it with an *Action to Perform* set as *Meeting*.
 
 Recommend next activities
@@ -62,4 +62,4 @@ suggested to you.
 
 .. seealso::
    - :doc:`get_started`
-   - :doc:`team_communication`
+   - :doc:`team_communication`

odoo_sh/getting_started/first_module.rst

@@ -477,7 +477,6 @@ Add
           values['name'] = unidecode(values['name'])
       return super(my_module, self).create(values)
 
-  @api.multi
   def write(self, values):
       if 'name' in values:
           values['name'] = unidecode(values['name'])

portal/my_odoo_portal.rst

@@ -5,6 +5,9 @@
 My Odoo Portal
 ==============
 
+My Odoo Portal
+==============
+
 In this section of the portal, you will find all the communications between you
 and Odoo: documents such as quotations, sales orders, invoices and subscriptions.
 
@@ -17,7 +20,7 @@ and Odoo: documents such as quotations, sales orders, invoices and subscriptions
     :align: center
 
 Quotations
-==========
+----------
 
 Here you will find all the quotations sent to you by Odoo. For example, a
 quotation can be generated for you after adding an application or a user to your
@@ -38,7 +41,7 @@ will get confirmed. If you don't want to accept it, or you need to ask for some
 modifications, click on "Ask Changes Reject."
 
 Sales Orders
-============
+------------
 
 All your purchases within Odoo (Upsells, Themes, Applications, etc.)
 will be registered under this section.
@@ -50,7 +53,7 @@ By clicking on the sale order, you can review the details of the products purcha
 and process the payment.
 
 Invoices
-========
+--------
 
 All the invoices of your subscriptions and/or sales orders will be
 shown in this section. The tag before the Amount Due will indicate if the
@@ -63,7 +66,7 @@ Just click on the invoice if you wish to see more information, pay the invoice,
 or download a PDF version of the document.
 
 Tickets
-=======
+-------
 
 When you submit a ticket through `Odoo Support <https://www.odoo.com/help>`,
 a ticket will be created. Here you can find all the tickets that you have opened,
@@ -73,7 +76,7 @@ the conversations between you and our Agents, and the statuses and IDs (# Ref) o
     :align: center
 
 Subscriptions
-=============
+-------------
 
 You can access your subscriptions with Odoo from this section. The first page
 shows you the subscriptions that you have and their status.
@@ -105,7 +108,7 @@ delete the payment method.
    you will no longer be able to access the database.
 
 Success Packs
-=============
+-------------
 With a Success Pack/Partner Success Pack, you are assigned an expert to provide
 unique personalized assistance to help you customize your solution and optimize
 your workflows as part of your initial implementation. These hours never expire,
@@ -113,3 +116,16 @@ allowing you to utilize them whenever you need support.
 
 .. seealso::
    If you need information about how to manage your database see :ref:`db_online`
+
+Delete your Odoo.com account
+============================
+
+In order to delete your Odoo.com account, you have to reach out to our `Support Services <https://www.odoo.com/help>`_. 
+
+.. seealso::
+    If you want to delete one of your databases, see:ref:`db_online`
+
+.. warning::
+    If you wish instead to formally request the deletion of all the information connected to your email address as per the European Union General Data Protection Regulation (GDPR), please send an email to privacy@odoo.com. 
+
+

sales/amazon_connector/features.rst

@@ -1,11 +1,14 @@
-====================================
-Amazon Connector: supported features
-====================================
+=========================
+Amazon Connector Features
+=========================
 
 The **Amazon Connector** synchronizes the orders between Amazon and your Odoo database, which
 reduces considerably the amount of time spent on your Amazon Seller Central dashboard, making your
 daily routine a lot easier.
 
+Supported Features
+==================
+
 The connector is able to:
 
 - Synchronize (Amazon to Odoo) all confirmed orders (both FBA and FBM) and their order items which
@@ -43,9 +46,44 @@ The connector is able to:
 
 .. note::
    The connector is designed to synchronize orders' data as detailed above. Other actions, such as
-   downloading monthly fees report, handling disputes, or issuing refunds must be managed from
+   downloading monthly fees reports, handling disputes, or issuing refunds must be managed from
    Amazon Seller Central, as usual.
 
+.. _amazon/supported-marketplaces:
+
+Supported Marketplaces
+======================
+
+The Amazon Connector currently supports 9 marketplaces.
+If a marketplace is not listed below, it may be possible for you to :ref:`add it as an unsupported
+marketplace <amazon/add-unsupported-marketplace>`.
+
++-------------------------------+
+| **North America region**      |
++===============+===============+
+| Canada        | Amazon.ca     |
++---------------+---------------+
+| Mexico        | Amazon.com.mx |
++---------------+---------------+
+| US            | Amazon.com    |
++---------------+---------------+
+
++-------------------------------+
+| **Europe region**             |
++===============+===============+
+| Germany       | Amazon.de     |
++---------------+---------------+
+| Spain         | Amazon.es     |
++---------------+---------------+
+| France        | Amazon.fr     |
++---------------+---------------+
+| UK            | Amazon.co.uk  |
++---------------+---------------+
+| Italy         | Amazon.it     |
++---------------+---------------+
+| Netherlands   | Amazon.nl     |
++---------------+---------------+
+
 .. seealso::
    - :doc:`setup`
    - :doc:`manage`

sales/amazon_connector/setup.rst

@@ -115,47 +115,47 @@ the subtotals between Seller Central and Odoo.
    that order totals differ by a few cents from that on Seller Central. Those differences can be
    resolved with a write-off when reconciling the payments in Odoo.
 
-Add an unsupported marketplace to the Amazon Connector
-======================================================
+.. _amazon/add-unsupported-marketplace:
 
-Some Amazon Marketplaces, such as Amazon Brazil or Amazon Netherlands, are
-not included by default in the Amazon Connector list of possible marketplaces.
+Add an unsupported marketplace
+==============================
 
-These marketplaces can be added manually should you wish to use them.
+Some Amazon Marketplaces, such as Amazon Brazil, are not officially supported by Odoo but might be
+compatible with your seller account. These marketplaces can be added manually should you wish to use
+them. See :ref:`here <amazon/supported-marketplaces>` for the exhaustive list of natively supported
+marketplaces.
 
-.. important::
-    These marketplaces are not officially supported by Odoo - there is no guarantee
-    that adding a new marketplace as described here will work, nor can this be considered
-    as a bug when contacting Odoo Support.
+.. tip::
+   To find out if a marketplace is eventually compatible, check the `Amazon Documentation
+   <https://docs.developer.amazonservices.com/en_US/dev_guide/DG_Endpoints.html>`_. The marketplace
+   must belong to the same region as that of your seller account.
 
-.. note::
-    Amazon marketplaces are only supported in the European and North American region;
-    though Amazon includes Brazil with the North American region and India in the
-    European region, so your mileage may vary; check the `Amazon Documentation
-    <https://docs.developer.amazonservices.com/en_US/dev_guide/DG_Endpoints.html>`_
-    to know to which region your marketplace belongs.
+To add a new marketplace, you must first enable :doc:`Developer mode
+<../../general/developer_mode/activate>`.
 
-To add a new marketplace, you must first enable 
-:doc:`Developer mode <../../general/developer_mode/activate>`.
+Once that is done, go to :menuselection:`Sales --> Configuration --> Settings --> Connectors -->
+Amazon Sync --> Amazon Marketplaces`.
 
-Once that is done, go to :menuselection:`Sales --> Configuration --> Settings --> Connectors --> Amazon Sync -->
-Amazon Marketplaces`.
+From there, you can create a new marketplace record. You will need the Marketplace ID and Endpoint
+for your marketplace as described in the `Amazon Documentation
+<https://docs.developer.amazonservices.com/en_US/dev_guide/DG_Endpoints.html>`_.
 
-From there, you can create a new marketplace record. You will need the Marketplace ID and Endpoint for your
-marketplace as described in the
-`Amazon Documentation <https://docs.developer.amazonservices.com/en_US/dev_guide/DG_Endpoints.html>`_.
-
-Set the name of the record to ``Amazon.<domain>`` to easily retrieve it. The **Code**, **Domain** and
-**API Identifier** fields should contain the *Country Code*, *Amazon MWS Endpoint* and *MarkteplaceId*
-values from the Amazon Documentation respectively.
+Set the name of the record to ``Amazon.<domain>`` to easily retrieve it (for instance:
+``Amazon.se``). The **Code**, **Domain** and **API Identifier** fields should respectively hold
+the *Country Code*, *Amazon MWS Endpoint* and *MarketplaceId* values from the Amazon Documentation.
 
 Once the marketplace is saved, you should then update the Amazon Account configuration by going to 
-:menuselection:`Sales --> Configuration --> Settings --> Connectors --> Amazon Sync --> Amazon Accounts`,
-open the account on which you wish to use the new marketplace, go to the **Marketplaces** tab and click
-on **Update available marketplaces** (an animation should confirm the success of the operation). You can then
-edit the Amazon Account to add the new marketplace in the list of synchronized marketplaces - if the new
-marketplace is not available in the list, it means it is either incompatible with the account's region or
-simply that it is not supported by the Amazon Connector.
+:menuselection:`Sales --> Configuration --> Settings --> Connectors --> Amazon Sync -->
+Amazon Accounts`, open the account on which you wish to use the new marketplace, go to the
+**Marketplaces** tab and click on **Update available marketplaces** (an animation should confirm the
+success of the operation). Newly added marketplaces are automatically added to the list of
+synchronized marketplaces. If the new marketplace is not added to the list, it means that it is
+either incompatible or unavailable for your seller account.
+
+.. important::
+   As manually added marketplaces are not officially supported by Odoo, there is no guarantee that
+   adding one as described above will work, nor can this be considered as a bug when contacting Odoo
+   Support.
 
 .. seealso::
    - :doc:`features`

support/supported_versions.rst

@@ -23,17 +23,17 @@ This matrix shows the support status of every version.
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
 |                    | Odoo Online | Odoo.sh  | On-Premise   |   Release date |                                              |
 +====================+=============+==========+==============+================+==============================================+
-| **Odoo 14.0**      |    🏁       | 🏁       |   🏁         | October 2020   |                                              |
+| **Odoo 14.0**      |    |green|  | |green|  |   |green|    | October 2020   |                                              |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
 | **Odoo 13.0**      |    |green|  | |green|  |   |green|    | October 2019   |                                              |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
 | Odoo 12.saas~3     |    |green|  | N/A      | N/A          | August 2019    |                                              |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
-| **Odoo 12.0**      |    |green|  | |green|  |   |green|    | October 2018   |                                              |
+| **Odoo 12.0**      |    |green|  | |green|  |   |green|    | October 2018   | *End-of-support is planned for October 2021* |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
-| Odoo 11.saas~3     |    |green|  | N/A      | N/A          | April 2018     |                                              |
+| Odoo 11.saas~3     |   |orange|  | N/A      | N/A          | April 2018     |                                              |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
-| **Odoo 11.0**      |    |green|  | |green|  |   |green|    | October 2017   | *End-of-support is planned for October 2020* |
+| **Odoo 11.0**      |   |orange|  | |orange| |    |red|     | October 2017   |                                              |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
 | Odoo 10.saas~15    |   |orange|  | N/A      | N/A          | March 2017     |                                              |
 +--------------------+-------------+----------+--------------+----------------+----------------------------------------------+