[REM] support: what_can_i_expect
This page used to be hosted as an "orphan" page in the documentation repository. It now is displayed on the support form page at www.odoo.com/help making this page redundant. This commit deletes that page and a redirection pointing to the support form has been set. task-3027584 closes odoo/documentation#5573 Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>
This commit is contained in:
parent
e7ead2ae71
commit
fd2c0b8010
@ -134,8 +134,7 @@ Reason:
|
|||||||
Solution:
|
Solution:
|
||||||
.. warning::
|
.. warning::
|
||||||
Consult with your system or network administrator should this issue arise. This error code
|
Consult with your system or network administrator should this issue arise. This error code
|
||||||
depends on the network infrastructure and goes beyond :doc:`Odoo support's service scope
|
depends on the network infrastructure and goes beyond Odoo support's service scope.
|
||||||
</services/support/what_can_i_expect>`.
|
|
||||||
|
|
||||||
`ERR_IOT_HTTPS_LOAD_REQUEST_STATUS`
|
`ERR_IOT_HTTPS_LOAD_REQUEST_STATUS`
|
||||||
-----------------------------------
|
-----------------------------------
|
||||||
@ -256,5 +255,4 @@ Domain Name System (DNS) issue solution
|
|||||||
|
|
||||||
.. warning::
|
.. warning::
|
||||||
Consult with your system or network administrator should this issue arise. This error code
|
Consult with your system or network administrator should this issue arise. This error code
|
||||||
depends on the network infrastructure, and it goes beyond :doc:`Odoo support's service scope
|
depends on the network infrastructure, and it goes beyond Odoo support's service scope.
|
||||||
</services/support/what_can_i_expect>`.
|
|
||||||
|
@ -1,63 +0,0 @@
|
|||||||
:orphan:
|
|
||||||
|
|
||||||
.. _support-expectations:
|
|
||||||
|
|
||||||
===========================================
|
|
||||||
What can I expect from the support service?
|
|
||||||
===========================================
|
|
||||||
|
|
||||||
|
|
||||||
5 days a week
|
|
||||||
=============
|
|
||||||
|
|
||||||
Your Odoo Online subscription includes **unlimited 24hr support at no extra
|
|
||||||
cost, Monday to Friday**. Our teams are located around the world to ensure you
|
|
||||||
have support, no matter your location. Your support representative could be
|
|
||||||
communicating to you from San Francisco, Belgium, or India!
|
|
||||||
|
|
||||||
Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__.
|
|
||||||
|
|
||||||
|
|
||||||
What kind of support is included?
|
|
||||||
=================================
|
|
||||||
|
|
||||||
- Providing you with relevant material (guidelines, product documentation,
|
|
||||||
etc...)
|
|
||||||
- Answers to issues that you may encounter in your standard Odoo database (eg.
|
|
||||||
“I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)
|
|
||||||
- Questions related to your account, subscription, or billing
|
|
||||||
- Bug resolution (blocking issues or unexpected behaviour not due to
|
|
||||||
misconfiguration or customization)
|
|
||||||
- Issues that might occur in a test database after upgrading to a newer version
|
|
||||||
|
|
||||||
*Odoo Support does not make changes to your production database without your agreement and gives you
|
|
||||||
the material and knowledge to do it yourself!*
|
|
||||||
|
|
||||||
.. seealso::
|
|
||||||
- :ref:`upgrade/sla`
|
|
||||||
- :doc:`/administration/maintain/supported_versions`
|
|
||||||
|
|
||||||
|
|
||||||
What kind of support is not included?
|
|
||||||
=====================================
|
|
||||||
|
|
||||||
- Questions that require us to understand your business processes in order to
|
|
||||||
help you implement your database
|
|
||||||
- Training on how to use our software (we will direct you to our many resources)
|
|
||||||
- Import of documents into your database
|
|
||||||
- Guidance on which configurations to apply inside of an application or the database
|
|
||||||
- How to set up configuration models (Examples include: Inventory Routes,
|
|
||||||
Payment Terms, Warehouses, etc)
|
|
||||||
- Any intervention on your own servers/deployments of Odoo
|
|
||||||
- Any intervention on your own third party account (Ingenico, Authorize, UPS, etc)
|
|
||||||
- Questions or issues related to specific developments or customizations done
|
|
||||||
either by Odoo or a third party (this is specific only to your database or
|
|
||||||
involving code)
|
|
||||||
|
|
||||||
You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__.
|
|
||||||
With a pack, one of our consultants will analyze the way your business runs and
|
|
||||||
tell you how you can get the most out of your Odoo Database. We will handle all
|
|
||||||
configurations and coach you on how to use Odoo.
|
|
||||||
|
|
||||||
.. seealso::
|
|
||||||
:doc:`/administration/upgrade`
|
|
Loading…
Reference in New Issue
Block a user