[IMP] Rewrote sentences in the introduction portion for both sections

content/applications/services/helpdesk/overview/forum_and_elearning.rst

@@ -5,68 +5,80 @@ Forum and eLearning
 Forum
 =====
 
-To go above and beyond email, live chat, web forms, and phone lines, offer your customers a
+Phone lines, email support, and live chat are necessary for excellent customer service, but
-support forum. This way, customers might become more attached to your company as they would be
+adding a support forum can improve satisfaction rates and build a loyal community. A forum
-investing time to get into details of your business. You also encourage the exchange of experiences
+encourages customer engagement, knowledge sharing, and brand trust. By providing a space for
-and knowledge, supporting the feeling of belonging to a community (your community!).
+questions and conversation, you'll gain valuable business insights, and your
+customers will be happier.
 
 Set up
 ------
 
-Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and enable *Help Center*.
+Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team`, select a Helpdesk Team, and
+turn on *Help Center* under Self-Service.
 
-.. image:: media/help_center_feature.png
+.. image:: forum_and_elearning/help-center-feature.png
    :align: center
    :alt: Overview of the settings page of a helpdesk team emphasizing the help center feature in
          Odoo Helpdesk
 
-Create, or edit a forum by clicking on the external link. Among the editing options, choose
+Click on the external link to create or edit a forum. Among the editing options, choose
-if you would like the *Forum Mode* to be *Questions*: only one answer is allowed per question or
+if you would like the *Forum Mode* to be *Questions* (only one answer is allowed per question) or
-*Discussions*: multiple answers are allowed per question.
+*Discussions* (multiple answers are allowed per question).
 
-.. image:: media/help_center_customer_care.png
+.. image:: forum_and_elearning/help-center-customer-care.png
    :align: center
    :alt: Overview of a forum’s settings page in Odoo Helpdesk
 
-From now on, logged in users can start their discussions. To keep track of posts, go to
+After clicking *Save*, logged in users can now start their discussions. To keep track of posts,
+go to
 :menuselection:`Website --> Forum --> Posts`.
 
-.. image:: media/customer_care_website.png
+.. image:: forum_and_elearning/customer-care-website.png
    :align: center
    :alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
 
-Turn tickets into forum posts by simply clicking on *Share on the Forum* on the ticket's page.
+Turn tickets into forum posts by simply clicking *Share on the Forum* on the ticket form.
 
-.. image:: media/share_forum.png
+.. image:: forum_and_elearning/customer-care-share-on-forum.png
    :align: center
-   :alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
+   :alt: Helpdesk ticket form setting to select Share on the Forum feature.
 
 eLearning
 =========
 
-In addition to a forum, offer online courses. When doing so, you link your customers and users’
+In addition to a forum, online courses can improve customer experience and save your support team
-needs and questions to useful content, helping to boost efficiency as they can also find their
+valuable time. Your customers can find answers themselves through tutorials, and your team
-answers there.
+can send links to helpful content rather than writing out lengthy emails.
 
 Set up
 ------
 
-Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *eLearning*.
+Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a Helpdesk Team, and
+enable *eLearning* under Self-Service.
 
-.. image:: media/elearning_feature.png
+.. image:: forum_and_elearning/customer-care-eLearning-setting.png
    :align: center
    :alt: Overview of the settings page of a customer care team emphasizing the feature elearning in
          Odoo Helpdesk
 
-Once the structure and content of your course are ready, *Publish* it by clicking on *Unpublished*.
+Click on the external link to create or edit an eLearning channel.
 
-.. image:: media/course_website.png
+.. image:: forum_and_elearning/customer-care-basics-furniture-creation.png
+   :align: center
+   :alt: Overview of the settings page of an eLearning course emphasizing the feature elearning in
+         Odoo Helpdesk
+
+Once the structure and content of your course are ready, *Publish* by clicking on *Unpublished*.
+
+.. image:: forum_and_elearning/eLearning-course-published.png
    :align: center
    :alt: View of a course being published for Odoo Helpdesk
 
-To keep track of your course statistics, go to *eLearning* and *View Course*.
+Use the *eLearning app* for an overview of all your courses and to keep track of course
+statistics, attendees, views, reviews, and more.
 
-.. image:: media/view_course_elearning.png
+.. image:: forum_and_elearning/eLearning-app-statistics.png
    :align: center
    :alt: View of the elearning applications dashboard for Odoo Helpdesk