documentation/point_of_sale/shop/refund.rst

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Accept returns and refund products
==================================
Having a well-thought-out return policy is key to attract - and keep -
your customers. Making it easy for you to accept and refund those
returns is therefore also a key aspect of your *Point of Sale*
interface.
From your *Point of Sale* interface, select the product your customer
wants to return, use the +/- button and enter the quantity they need to
return. If they need to return multiple products, repeat the process.
.. image:: media/refund01.png
:align: center
As you can see, the total is in negative, to end the refund you simply
have to process the payment.
.. image:: media/refund02.png
:align: center