documentation/locale/sources/services.pot

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#: ../../content/applications/services.rst:5
#: ../../content/services.rst:5
msgid "Services"
msgstr ""

#: ../../content/applications/services/helpdesk.rst:5
msgid "Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:3
msgid "Get started with Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:6
#: ../../content/applications/services/project/advanced/feedback.rst:6
#: ../../content/applications/services/project/configuration/setup.rst:6
#: ../../content/applications/services/project/configuration/time_record.rst:6
#: ../../content/applications/services/project/overview.rst:5
#: ../../content/applications/services/project/overview/main_concepts.rst:5
msgid "Overview"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:9
msgid "Getting started with Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:11
msgid "Installing Odoo Helpdesk:"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:13
msgid "Open the Apps module, search for \"Helpdesk\", and click install"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:19
msgid "Set up Helpdesk teams"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:21
msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:26
msgid "To modify this team, or create additional teams, select \"Configuration\" in the purple bar and select \"Settings\""
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:32
msgid "Here you can create new teams, decide what team members to add to this team, how your customers can submit tickets and set up SLA policies and ratings. For the assignation method you can have tickets assigned randomly, balanced, or manually."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:38
msgid "How to set up different stages for each team"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:40
msgid "First you will need to activate the developer mode. To do this go to your settings module, and select the link for \"Activate the developer mode\" on the lower right-hand side."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:47
msgid "Now, when you return to your Helpdesk module and select \"Configuration\" in the purple bar you will find additional options, like \"Stages\". Here you can create new stages and assign those stages to 1 or multiple teams allowing for customizable stages for each team!"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:53
msgid "Start receiving tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:56
msgid "How can my customers submit tickets?"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:58
msgid "Select \"Configuration\" in the purple bar and select \"Settings\", select your Helpdesk team. Under \"Channels you will find 4 options:"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:64
msgid "Email Alias allows for customers to email the alias you choose to create a ticket. The subject line of the email with become the Subject on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:71
msgid "Website Form allows your customer to go to yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website form - much like odoo.com/help!"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:78
msgid "Live Chat allows your customers to submit a ticket via Live Chat on your website. Your customer will begin the live chat and your Live Chat Operator can create the ticket by using the command /helpdesk Subject of Ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:86
msgid "The final option to submit tickets is through an API connection. View the documentation :doc:`*here* </developer/webservices/odoo>`."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:90
msgid "Tickets have been created, now what?"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:92
msgid "Now your employees can start working on them! If you have selecting a manual assignation method then your employees will need to assign themselves to tickets using the \"Assign To Me\" button on the top left of a ticket or by adding themselves to the \"Assigned to\" field."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:100
msgid "If you have selected \"Random\" or \"Balanced\" assignation method, your tickets will be assigned to a member of that Helpdesk team."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:103
msgid "From there they will begin working on resolving the tickets! When they are completed, they will move the ticket to the solved stage."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:107
msgid "How do I mark this ticket as urgent?"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:109
msgid "On your tickets you will see stars. You can determine how urgent a ticket is but selecting one or more stars on the ticket. You can do this in the Kanban view or on the ticket form."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:116
msgid "To set up a Service Level Agreement Policy for your employees, first activate the setting under \"Settings\""
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:122
msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:124
msgid "You will fill in information like the Helpdesk team, what the minimum priority is on the ticket (the stars) and the targets for the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:131
msgid "What if a ticket is blocked or is ready to be worked on?"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:133
msgid "If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban State\" on the ticket. You have 3 options:"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:136
msgid "Grey - Normal State"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:138
msgid "Red - Blocked"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:140
msgid "Green - Ready for next stage"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:142
msgid "Like the urgency stars you can adjust the state in the Kanban or on the Ticket form."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:149
msgid "How can my employees log time against a ticket?"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:151
msgid "First, head over to \"Settings\" and select the option for \"Timesheet on Ticket\". You will see a field appear where you can select the project the timesheets will log against."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:158
msgid "Now that you have selected a project, you can save. If you move back to your tickets, you will see a new tab called \"Timesheets\""
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:164
msgid "Here you employees can add a line to add work they have done for this ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:168
msgid "How to allow your customers to rate the service they received"
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:170
msgid "First, you will need to activate the ratings setting under \"Settings\""
msgstr ""

#: ../../content/applications/services/helpdesk/getting_started.rst:175
msgid "Now, when a ticket is moved to its solved or completed stage, it will send an email to the customer asking how their service went."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:3
msgid "Record and invoice time for tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:5
msgid "You may have service contracts with your clients to provide them assistance in case of a problem. For this purpose, Odoo will help you record the time spent fixing the issue and most importantly, to invoice it to your clients."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:11
msgid "The modules needed"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:13
msgid "In order to record and invoice time for tickets, the following modules are needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of them, go to the Apps module, search for it and then click on *Install*."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:19
msgid "Get started to offer the helpdesk service"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:22
msgid "Step 1 : start a helpdesk project"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:24
msgid "To start a dedicated project for the helpdesk service, first go to :menuselection:`Project --> Configuration --> Settings` and make sure that the *Timesheets* feature is activated."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:31
msgid "Then, go to your dashboard, create the new project and allow timesheets for it."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:35
msgid "Step 2 : gather a helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:37
msgid "To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and create a new team or select an existing one. On the form, tick the box in front of *Timesheet on Ticket* to activate the feature. Make sure to select the helpdesk project you have previously created as well."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:47
msgid "Step 3 : launch the helpdesk service"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:49
msgid "Finally, to launch the new helpdesk service, first go to :menuselection:`Sales --> Configuration --> Settings` and make sure that the *Units of Measure* feature is activated."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:56
msgid "Then, go to :menuselection:`Products --> Products` and create a new one. Make sure that the product is set as a service."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:63
msgid "Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any unit will do."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:66
msgid "Finally, select the invoicing management you would like to have under the *Sales* tab of the product form. Here, we recommend the following configuration :"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:73
msgid "Now, you are ready to start receiving tickets !"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:76
msgid "Solve issues and record time spent"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:79
msgid "Step 1 : place an order"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:81
msgid "You are now in the Helpdesk module and you have just received a ticket from a client. To place a new order, go to :menuselection:`Sales --> Orders --> Orders` and create one for the help desk service product you have previously recorded. Set the number of hours needed to assist the client and confirm the sale."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:91
msgid "Step 2 : link the task to the ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:93
msgid "If you access the dedicated helpdesk project, you will notice that a new task has automatically been generated with the order. To link this task with the client ticket, go to the Helpdesk module, access the ticket in question and select the task on its form."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:102
msgid "Step 3 : record the time spent to help the client"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:104
msgid "The job is done and the client's issue is sorted out. To record the hours performed for this task, go back to the ticket form and add them under the *Timesheets* tab."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:112
msgid "The hours recorded on the ticket will also automatically appear in the Timesheet module and on the dedicated task."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:116
msgid "Step 4 : invoice the client"
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:118
msgid "To invoice the client, go back to the Sales module and select the order that had been placed. Notice that the hours recorded on the ticket form now appear as the delivered quantity."
msgstr ""

#: ../../content/applications/services/helpdesk/invoice_time.rst:125
msgid "All that is left to do, is to create the invoice from the order and then validate it. Now you just have to wait for the client's payment !"
msgstr ""

#: ../../content/applications/services/project.rst:5
msgid "Project"
msgstr ""

#: ../../content/applications/services/project/advanced.rst:5
msgid "Advanced"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:3
msgid "How to gather feedback from customers?"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:8
msgid "As a manager, it's not always simple to follow everything your teams do. Having a simple customer feedback can be very interesting to evaluate the performances of your teams. You can very easily gather feedbacks from your customers using Odoo."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:13
msgid "An e-mail can be sent during the project to get the customer feedbacks. He just has to choose between 3 smileys to assess your work (Smile, Neutral or Sad)."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:18
msgid "How to gather feedbacks from customers"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:20
msgid "Before getting started some configuration is necessary. First of all it's necessary to install the **Project** application. To do so simply go to the apps module and install it."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:27
msgid "Moreover, in the same menu, you have to install the **Project Rating** module."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:33
msgid "Next, go back into the back-end and enter the project module. Select the **Configuration** button and click on **Settings** in the dropdown menu. Next select **Allow activating customer rating on projects, at issue completion**. Don't forget to apply your changes."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:42
msgid "How to get a Customer feedback?"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:44
msgid "A e-mail can be sent to the customers at each stage of the ongoing projects."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:47
msgid "First, you need to choose for which projects you want to get a feedback."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:50
msgid "Project configuration"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:52
msgid "Go to the **Project** application, in the project settings select the **Customer satisfaction** option."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:59
msgid "Email Template"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:61
msgid "Go to the stage settings (click on the gear icon on the top of the stage column, then select **Edit**). Choose the e-mail template that will be used. You can directly edit it from there."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:68
msgid "Here is an email example that a customer can receive :"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:74
msgid "The customer just has to click on a smiley (Smile, Neutral or Sad) to assess your work. The customer can reply to the email to add more information. It will be added to the chatter of the task."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:79
msgid "Reporting"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:81
msgid "You have a brief summary on the satisfaction in the upper right corner of the project."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:88
msgid "How to display the ratings on your website?"
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:90
msgid "First of all it's necessary to install the **Website Builder** application. To do so simply go to the apps module and search for the website builder."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:97
msgid "Moreover, in the same menu, you have to install the **Website Rating Project Issue** module."
msgstr ""

#: ../../content/applications/services/project/advanced/feedback.rst:103
msgid "Then, you will be able to publish your result on your website by clicking on the website button in the upper right corner and confirming it in the front end of the website."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:3
msgid "How to create tasks from sales orders?"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:5
msgid "In this section, we will see the integration between Odoo's **Project management** and **Sales** modules and more precisely how to generate tasks from sales order lines."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:9
msgid "In project management, a task is an activity that needs to be accomplished within a defined period of time. For a company selling services, the task typically represents the service that has been sold to the customer and that needs to be delivered. This is why it is useful to be able to generate a task from a sale order in order to streamline the process between the Sales and Services departments."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:16
msgid "As an example, you may sell a pack of ``50 Hours`` of support at ``$25,000``. The price is fixed and charged initially. But you want to keep track of the support service you did for the customer. On the sale order, the service will trigger the creation of a task from which the consultant will record timesheets and, if needed, reinvoice the client according to the overtime spent on the project."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:24
#: ../../content/applications/services/project/configuration/time_record.rst:12
#: ../../content/applications/services/project/planning/assignments.rst:10
msgid "Configuration"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:27
msgid "Install the required applications"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:29
msgid "In order to be able to generate a task from a sale order you will need to install the **Sales Management** and **Project** application. Simply go into the application module and install the following:"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:39
msgid "And finally, the **Timesheet** app, Timesheet will not only let you create a task from a Sales order, but also invoice your customer based on the time spent on that task."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:41
msgid "Simply go into the application module and install the following:"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:47
msgid "Create and set up a product"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:49
msgid "You need to configure your service on the product form itself in order to generate a task every time it will be sold. From the **Sales** module, use the menu :menuselection:`Sales --> Products` and create a new product with the following setup:"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:54
msgid "**Name**: Technical Support"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:56
msgid "**Product Type**: Service"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:58
msgid "**Unit of Measure**: Hours (go to :menuselection:`Configuration --> Settings` and, under **Unit of measures**, check the **Some products may be sold/purchased in different unit of measures (advanced)** radio button)"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:63
msgid "**Invoicing policy**: You can set up your invoice policy either on ordered quantity or on delivered quantity. You can easily follow the amount of hours that were delivered and/or invoiced to your client."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:68
msgid "**Track Service**: Create a task and track hours, as your product is a service invoiceable by hours you have to set the units of measures of the product to hours as well."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:76
msgid "Link your task to an existing project or create a new one on the fly if the product is specific to one project. Otherwise, you can leave it blank, odoo will then create a project per SO."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:81
msgid "Create the Sales Order"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:83
msgid "Once the product is set up, you can create a quotation or a sale order with the related product. Once the quotation is confirmed and transformed into a sale order, the task will be created."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:91
msgid "Access the task generated from the sale order"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:93
msgid "On the Project module, your new task will appear :"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:95
msgid "either on a related project if you have selected one in the product form"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:98
msgid "either on a new project with the name of related the sale order as title (you can easily change the name of the project by clicking on :menuselection:`More --> Settings`)"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:105
msgid "On the task itself, you will now be able to record timesheets and to invoice your customers based on your invoicing policy."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:109
msgid "On Odoo, the central document is the sales order, which means that the source document of the task is the related sales order."
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:113
#: ../../content/applications/services/project/planning/assignments.rst:137
msgid ":doc:`../configuration/setup`"
msgstr ""

#: ../../content/applications/services/project/advanced/so_to_task.rst:114
msgid ":doc:`/applications/sales/sales/invoicing/subscriptions`"
msgstr ""

#: ../../content/applications/services/project/application.rst:5
msgid "Awesome Timesheet App"
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:3
msgid "Demonstration Video"
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:11
#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:11
msgid "Transcript"
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:13
msgid "Awesome Timesheet is a mobile app that helps me to instantly record any time spent on projects in just a click. It's so effortless."
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:16
msgid "Regardless of the device, the timesheet app is just one click away. Look at the chrome plugin. No need to sign in, just click and start. It's smooth. It works offline too and is automatically synchronized with my Odoo account."
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:21
msgid "Plus, I get individual statistics via the mobile and chrome plugin. I can go further in the analysis in my Odoo account. I receive reports of timesheets per user, drill-down per project, and much more."
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:25
msgid "Awesome Timesheet is fully integrated with Odoo invoicing, the customer billing is done automatically. But also with Odoo projects. It's time-saving!"
msgstr ""

#: ../../content/applications/services/project/application/intro.rst:28
msgid "Download awesome timesheet now and gain in productivity."
msgstr ""

#: ../../content/applications/services/project/configuration.rst:5
msgid "Configuration and basic usage"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:3
msgid "How to manage & collaborate on tasks?"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:6
msgid "Responsibilities"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:8
msgid "In Odoo, you can assign the person who is in charge of the task."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:10
msgid "When creating a task, by default you are responsible for it. You can change this by simply typing the username of someone else and choosing it from the suggestions in the drop down menu."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:15
msgid "If you add someone new, you can \"Create & Edit\" a new user on the fly. In order to do so, you need the administrator rights."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:19
msgid "Followers"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:21
msgid "In a task, you can add other users as **Followers**. Adding a follower means that this person will be notified of any changes that might happen in the task. The goal is to allow outside contribution from the chatter. This can be invaluable when you need the advice of colleagues from other departments. You could also invite customers to take part in the task. They'll be notified by email of the conversation in the chatter, and will be able to take part in it simply by replying to the mail. The followers can see the whole task like you, with the description and the chatter."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:32
msgid "Project: follow a project to follow the pipe"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:34
msgid "You can decide to follow a Project. In this situation, you'll be notified of any changes from the project: tasks sliding from one stage to another,conversation taking place,, etc. You'll receive all the information in your inbox. This feature is perfect for a Project Manager who wants to see the big picture all the time."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:41
msgid "Task: follow a specific task"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:43
msgid "Following a task is the same idea as following a project, except you are focused on a specific part of the project. All notifications or changes in that task also appear in your inbox."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:48
msgid "Choose which action to follow"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:50
msgid "You can choose what you want to follow by clicking on the down arrow in the Following button."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:53
msgid "By default, you follow the discussions but you can also choose to be notified when a note is logged in, when a task is created, blocked or ready to go, and when the stage of the task has changed."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:61
msgid "Time management: analytic accounts"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:63
msgid "Whether it helps you for estimation of future projects or data for billing or invoicing, time tracking in Project Management is a real plus."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:67
msgid "The Odoo Timesheet app is perfectly integrated with Odoo Project and can help you track time easily."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:70
msgid "Once Odoo Timesheet is installed, the timesheet option is automatically available in projects and on tasks."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:73
msgid "To avoid any confusion, Odoo works with analytic accounts. An analytic account is the name that will always be the reference for a specific project or contract. Each time a project is created, an analytic account is automatically created under the same name."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:79
msgid "Record a timesheet on a project:"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:81
msgid "Click on the settings of a project."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:86
msgid "Click on the Timesheet button in the top grey menu."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:91
msgid "You get the Odoo Timesheet. Click on Create and a line will appear with today's date and time. Your project name is automatically selected as the Analytic Account. No task is set, you can choose to add a specific task for it, or not."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:99
msgid "If you go now to Odoo Timesheet, your line will be recorded among your other timesheets."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:103
msgid "Record a timesheet on a task:"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:105
msgid "Within a task, the timesheet option is also available."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:107
msgid "In the task, click on the Edit button. Go on the Timesheet tab and click on Add an item."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:110
msgid "A line will appear with the name of the project already selected in the Analytic account."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:113
msgid "Again, you'll find back these timesheet lines in the Odoo Timesheet application."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:119
msgid "At the end of your project, you can get a real idea of the time you spent on it by searching based on the Analytic Account name of your project."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:124
msgid "Document Management in tasks"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:126
msgid "You can manage documents related to tasks whether they're plans, pictures of the formatting, etc. An image is sometimes more informative than a thousand words! You have two ways to add a document to a task."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:130
msgid "1. You can add an image/document to your task by clicking on the Attachment tab on the top of the form."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:136
msgid "2. You can add an image/document to your task through the Chatter. You can log a note/send a message and attach a file to it. Or if someone sends an email with an attachment, the document will be automatically saved in the task."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:145
msgid "If you have an important image that helps to understand the tasks you can set it up as Cover Image. It'll show up in the Kanban view directly."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:152
msgid "Collaborate on tasks"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:154
msgid "Tasks in Odoo Project are made to help you to work easily together with your colleagues. This helps you save time and energy."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:157
msgid "The idea is to stay up to date with what interests you. You can collaborate with your colleagues by writing on the same task at the same time, with task delegation and the Chatter."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:162
msgid "Create a task from an email"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:164
msgid "You can configure an email address linked to your project. When an email is sent to that address, it automatically creates a task in the first step of the project, with all the recipients (To/Cc/Bcc) as followers."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:168
msgid "With Odoo Online, the mail gateway is already configured and so every project gets an automatic email address."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:171
msgid "The email is always the name of the project (with \"-\" instead of the space), you'll see it under the name of your project in the Project Dashboard."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:178
msgid "This email address create by default following the project name can be changed."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:181
msgid "The alias of the email address can be changed by the project manager."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:183
msgid "To do so, go to the Project Settings and click on the Email Tab."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:185
msgid "You can directly edit your project email address."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:191
msgid "The Chatter, status and follow-up."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:193
msgid "The Chatter is a very useful tool. It is a communication tool and shows the history of the task."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:196
msgid "In the Chatter, you can see when the task has been created, when it has passed from one stage to another, etc. Any changes made to that task are logged into the Chatter automatically by the system. It also includes the history of the interaction between you and your customer or colleagues. All interactions are logged on the chatter, making it easy for the task leader to remember past interactions."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:203
msgid "You can interact with followers whether there are internal (your colleagues) or external (the client for example) by logging a note or important information. Also, if you want to send an email to all the followers of that specific task, you can choose to add a message to notify all of them. For both of these options, the date and time is saved on the entry."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:214
msgid "The description of the task, the Pad"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:216
msgid "Odoo allows you to replace the task description field by an Etherpad collaborative note (http://etherpad.org). This means that you can collaborate on tasks in real time with several users contributing to the same content. Every user has their own color and you can replay the whole creation of the content."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:222
msgid "To activate this option, go to :menuselection:`Project Settings --> Pads`, tick \"Collaborative rich text on task description\"."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:229
msgid "If you just need the pad and not the whole task page, you can click on the icon on the top right to get to the pad directly in a full screen view. Click on the ``</>`` icon to get the direct URL of the task description: useful if you want to send it to someone without adding this person as a follower."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:239
msgid "Tasks states"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:242
msgid "Set the state of a task"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:244
msgid "The status of the task is the easiest way to inform your colleagues when you are working on a task, if the task is ready or if it is blocked. It is a visual indicator that is seen in a glance."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:248
msgid "You can change the status of the task from the kanban view or directly from the task. Just click on the status ball to get the choices:"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:258
msgid "Custom states"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:260
msgid "You can decide what the different status mean for each stage of your project. On the kanban view, click on the gear icon on the top of the stage, then click on edit:"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:267
msgid "Next to the color ball, write the explanation of the state."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:272
msgid "Now, the explanation will be displayed instead of the generic text:"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:278
msgid "Color Tags"
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:280
msgid "In every task, you can add a tag. Tags are very useful to categorize the tasks. It helps you to highlight a task from the Kanban view or better find them thanks to the filters."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:284
msgid "If you are always working with a specific type of tag, you can highlight the tasks containing the tag with the colors. Each tag can get a specific color, it's very visual on the Kanban view."
msgstr ""

#: ../../content/applications/services/project/configuration/collaboration.rst:291
msgid "In order to make it appear on the kanban view, you have to set a color on the tag, directly from the task:"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:3
msgid "How to set up & configure a project?"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:8
msgid "Odoo Project allows you to manage a project together with your whole team, and to communicate with any member for each project and task."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:11
msgid "It works with projects containing tasks following customizable stages. A project can be internal or customer-oriented. A task is something to perform as part of a project. You will be able to give different tasks to several employees working on this project."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:17
msgid "Installing the Project module"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:19
msgid "Open the **Apps** module, search for **Project Management**, and click on **Install**."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:26
msgid "Creating a new project"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:28
msgid "Open the **Project** application, and click on **Create**. From this window, you can specify the name of the project and set up the privacy of the project."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:32
msgid "The privacy setting works as:"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:34
msgid "**Customer Project**: visible in portal if the customer is a follower."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:37
msgid "**All Employees**: employees see all tasks or issues."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:39
msgid "**Private Project**: followers can see only the followed tasks or issues"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:42
msgid "You can also specify if the project is destined to a customer, or leave the **Customer** field empty if not."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:48
msgid "When you have entered all the required details, click on **Save**."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:51
msgid "Manage your project's stages"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:54
msgid "Add your project's stages"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:56
msgid "On your project's dashboard. Click on **# Tasks**."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:61
msgid "In the new window, add a new column and name it according to the first stage of your project, then add as many columns as there are stages in your project."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:68
msgid "For each stage, there are markers for the status of tasks within a stage, that you can personalize to fit your needs."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:71
msgid "Drag your mouse pointer over a stage name, and click on the appearing bearing, and on the opening menu, click on **Edit**."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:77
msgid "A new window will open. The color dots and star icon correspond to customizable markers applied on tasks, making it easier to know what task requires attention. You can give them any signification you like."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:84
msgid "Click on **Save** when you are done."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:87
msgid "Rearrange stages"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:89
msgid "You can easily personalize this view to better suit your business needs by creating new columns. From the Kanban view of your project, you can add stages by clicking on **Add new column**. If you want to rearrange the order of your stages, you can easily do so by dragging and dropping the column you want to move to the desired location. You can also fold or unfold your stages by using the **Setting** icon on your desired stage."
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:100
msgid ":doc:`visualization`"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:101
msgid ":doc:`collaboration`"
msgstr ""

#: ../../content/applications/services/project/configuration/setup.rst:102
msgid ":doc:`time_record`"
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:3
msgid "How to record time spent?"
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:8
msgid "Odoo allows you to record the time spent per employee and per project, for simple reports as well as for direct invoicing to the customer."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:14
msgid "In order to record the time spent on projects, you must first activate the invoicing of timesheets. Into the **Project** application, open :menuselection:`Configuration --> Settings`. In the **Timesheets** section of the page, tick **Activate timesheets on issues**."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:23
msgid "Activating the option will install the Sales, Invoicing, Issue Tracking, Employee and Timesheet apps."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:27
msgid "Recording timesheets"
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:29
msgid "You can record the time spent in projects straight from the projects application. You can either record timesheets in a project, or in a task."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:34
msgid "Recording in a project"
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:36
msgid "In the **Project** application dashboard, open the **More** menu of the project you want to record timesheets for, and click on **Timesheets**."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:42
msgid "In the new window, click on **Create** and insert the required details, then click on **Save**."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:49
msgid "Recording in a task"
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:51
msgid "In the **Project** app, open the project you want to record timesheets for, and open the task on which you have been working."
msgstr ""

#: ../../content/applications/services/project/configuration/time_record.rst:54
msgid "In the task, click on **Edit**, open the **Timesheets** tab and click on **Add an item**. Insert the required details, then click on **Save**."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:3
msgid "Visualize a project's tasks"
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:5
msgid "In day to day business, your company might struggle due to the important amount of tasks to fulfill. Those tasks already are complex enough. Having to remember them all and follow up on them can be a burden. Luckily, Odoo enables you to efficiently visualize and organize the different tasks you have to cope with."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:12
msgid "Create a task"
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:14
msgid "While in the project app, select an existing project or create a new one."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:17
msgid "In the project, create a new task."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:22
msgid "In that task you can then assigned it to the right person, add tags, a deadline, descriptions… and anything else you might need for that task."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:29
msgid "View your tasks with the Kanban view"
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:31
msgid "Once you created several tasks, they can be managed and followed up thanks to the Kanban view."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:34
msgid "The Kanban view is a post-it like view, divided in different stages. It enables you to have a clear view on the stages your tasks are in and which one have the higher priorities."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:38
#: ../../content/applications/services/project/planning/assignments.rst:53
msgid "The Kanban view is the default view when accessing a project, but if you are on another view, you can go back to it any time by clicking the kanban view logo in the upper right corner"
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:45
msgid "You can also notify your colleagues about the status of a task right from the Kanban view by using the little dot, it will notify follower of the task and indicate if the task is ready."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:53
msgid "Sort tasks in your Kanban view"
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:55
msgid "Tasks are ordered by priority, which you can give by clicking on the star next to the clock and then by sequence, meaning if you manually move them using drag & drop, they will be in that order and finally by their ID linked to their creation date."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:63
msgid "Tasks that are past their deadline will appear in red in your Kanban view."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:67
msgid "If you put a low priority task on top, when you go back to your dashboard the next time, it will have moved back below the high priority tasks."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:72
msgid "Manage deadlines with the Calendar view"
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:74
msgid "You also have the option to switch from a Kanban view to a calendar view, allowing you to see every deadline for every task that has a deadline set easily in a single window."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:78
msgid "Tasks are color coded to the employee they are assigned to and you can filter deadlines by employees by selecting who's deadline you wish to see."
msgstr ""

#: ../../content/applications/services/project/configuration/visualization.rst:86
#: ../../content/applications/services/project/planning/assignments.rst:133
msgid "You can easily change the deadline from the Calendar view by dragging and dropping the task to another case."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:3
msgid "Introduction to Odoo Project"
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:13
msgid "As a business manager, I have a varied job involving multiple stakeholders. To manage every task seamlessly, Odoo Projects is of great help."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:17
msgid "With Odoo Projects, our project team members can easily plan and execute the launching of a new product line in Canada. I organized this project by creating different stages. It allows us to clearly identify the status of any task at any time, and for any user. It is convenient for any other project manager too."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:24
msgid "These well-structured project stages are fully customizable. Here I identify one missing stage, I can easily add it in just a click. In our project management process, I proceed to a final review, so I add this stage. Odoo projects is designed to work for any kind of business."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:30
msgid "Once a task is done, each colleague can highlight it by changing its status. That will help the project manager to review the task before changing the stage with a simple drag and drop. Easy, right?"
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:35
msgid "We can also organize the different tasks by adapting the view. Here, I select the list view, which shows other information such as the working time progress. If I click on my task, I land on the form view where I can edit the planned hours and enter my timesheets. This is a great tool for any project manager. Controlling the working time progress and the time spent for each team member is essential. I set the time for the sales team training to 24 hours. Today, I prepared the material, so I will log 4 hours in the timesheet. The working time progress updates automatically. Thanks to this timesheet integration, the project manager has a thorough follow-up on the progress of each task."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:49
msgid "Another great feature in Odoo projects is the forecast tool. When it is activated, I can plan resources per project and the workload. Therefore, the time allocation for other projects is much easier. For this project, I have to train members of the sales team. It will require 50% of my time until the end of the week. As project manager, I can do this resource allocation for any user and adapt it according to their other projects. This will prevent any form of time overlap. I can reassign a task or adapt the deadline. Odoo projects is the perfect app for strategic and executive planning."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:61
msgid "Plus, every aspect of any project can be analyzed, thanks to the reports. For example, We can have a report of effective hours spent in comparison with the planned hours. I can assess the profitability of any project, any task, or any team member. I can also look at the number of hours assigned to each team member."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:68
msgid "Another element of an excellent project management is communication. This is a key factor for the success of any project. While dealing with multiple stakeholders, being able to share documents directly in the task is very helpful. With Odoo projects, I can discuss through the chat feature that is always one-click away. I can also start a new conversation with anyone in my team."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:76
msgid "In addition to being a powerful app for managing projects seamlessy, Odoo projects is also an effective customer service or after-sales app. With it, I can follow any customer issue, even create a dedicated support project. The app also automatically creates an invoice of time spent on tasks or issues."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:83
msgid "Odoo projects is a powerful, yet easy-to-use app. At first, I used the planner to clearly state my objectives and set up the project app. Get this app, it will help you get started quickly too."
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:88
msgid "Start your free trial now and better manage your projects with Odoo!"
msgstr ""

#: ../../content/applications/services/project/overview/main_concepts/introduction.rst:91
msgid "Start your free trial now with the CRM sales people love"
msgstr ""

#: ../../content/applications/services/project/planning.rst:5
msgid "Planning your project"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:3
msgid "How to plan and track employees' assignments?"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:5
msgid "Following and planning your employees' assignments can be a heavy challenge especially when you manage several people. Luckily, using Odoo Project, you can handle it in only a couple of clicks."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:12
msgid "The only necessary configuration is to install the **Project Management** module. To do so, go in the application module, search for project and install the application."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:19
msgid "If you wish to manage time estimation, you will need to enable timesheets on tasks. From the **Project** application, go to :menuselection:`Configuration --> Settings` in the dropdown menu. Then, under **Time Work Estimation**, select the **manage time estimation on tasks** option. Do not forget to apply your changes."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:28
msgid "This feature will create a progress bar in the form view of your tasks. Every time your salesperson will add working time in his timesheet, the bar will be updated accordingly, based on the initially planned hours."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:36
msgid "Manage tasks with views"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:38
msgid "You can have an overview of your different task thanks to the multiple views available with Odoo. Three main views will help you to plan and follow up on your employees' tasks: the kanban view, the list view (using timesheets) and the calendar view."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:43
msgid "Create and edit tasks in order to fill up your pipeline. Don't forget to fill in a responsible person and an estimated time if you have one."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:47
msgid "Get an overview of activities with the kanban view"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:49
msgid "The Kanban view is a post-it like view, divided in different stages. It enables you to have a clear view on the stages your tasks are in and the ones having the higher priorities."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:61
msgid "Add/rearrange stages"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:63
msgid "You can easily personalize your project to suit your business needs by creating new columns. From the Kanban view of your project, you can add stages by clicking on **Add new column** (see image below). If you want to rearrange the order of your stages, you can easily do so by dragging and dropping the column you want to move to the desired location. You can also fold or unfold your stages by using the **setting** icon on your desired stage."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:75
msgid "Create one column per stage in your working process. For example, in a development project, stages might be: Specifications, Development, Test, Done."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:80
msgid "Sort tasks by priority"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:82
msgid "On each one of your columns, you have the ability to sort your tasks by priority. Tasks with a higher priority will automatically be moved to the top of the column. From the Kanban view, click on the star in the bottom left of a task to tag it as **high priority**. For the tasks that are not tagged, Odoo will automatically classify them according to their deadlines."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:89
msgid "Note that dates that passed their deadlines will appear in red( in the list view too) so you can easily follow up the progression of different tasks."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:97
msgid "Don't forget you can filter your tasks with the filter menu."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:100
msgid "Track the progress of each task with the list view"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:102
msgid "If you enabled the **Manage Time Estimation on Tasks**, your employees will be able to log their activities on tasks under the **Timesheets** sub-menu along with their duration. The **Working Time Progress** bar will be updated each time the employee will add an activity."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:110
msgid "As a manager, you can easily overview the time spent on tasks for all employees by using the list view. To do so, access the project of your choice and click on the List view icon (see below). The last column will show you the progression of each task."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:119
msgid "Keep an eye on deadlines with the Calendar view"
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:121
msgid "If you add a deadline in your task, they will appear in the calendar view. As a manager, this view enables you to keep an eye on all deadlines in a single window."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:128
msgid "All the tasks are tagged with a color corresponding to the employee assigned to them. You can easily filter the deadlines by employees by ticking the related boxes on the right of the calendar view."
msgstr ""

#: ../../content/applications/services/project/planning/assignments.rst:138
msgid ":doc:`forecast`"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:3
msgid "How to forecast tasks?"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:6
msgid "Introduction to forecast"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:8
msgid "Scheduling and forecasting tasks is another way to manage projects. In Odoo, the Forecast option gives you access to the Gantt chart."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:11
msgid "So far, you've been working with the Kanban view, which shows you the progress of a project and its related tasks."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:14
msgid "Now, with the Forecast option, the Gantt view gives you the big picture. It's highly visual which is a real plus for complex projects, and it helps team members to collaborate better."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:18
msgid "This option is a real benefit in terms of planning and organizing the workload and human resources."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:22
msgid "How to configure the projects?"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:25
msgid "Configure the project application"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:27
msgid "The **Forecast** option helps you to organize your projects. This is perfect when you need to set up a project with a specific deadline. Therefore, each task is assigned a specific timeframe (amount of hours) in which your employee should complete it!"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:32
msgid "First you need to activate the **Forecast** option for the whole project application:"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:35
msgid "Go to :menuselection:`Project --> Configuration --> Settings`. Select the Forecast option and click **Apply**."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:41
msgid "Once this is done, you still need to activate the **Forecast** option specifically for your **Project** (maybe you don't need the Gantt chart for all the projects that you manage)."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:46
msgid "Configure a specific project."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:48
msgid "When creating a new project, make sure to select the option \"Allow Forecast\" in your project settings."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:51
msgid "You'll see the **Forecast** option appearing in the top menu."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:56
msgid "If you add the Forecasting option to an existing project, whether there are task deadlines or not scheduled, the task won't be displayed."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:59
msgid "The tasks of a project are not related to a forecast."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:62
msgid "How to create a forecast?"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:64
msgid "Before creating a project with forecast, list all the tasks with the projected time they should take. It will help you to coordinate the work."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:68
msgid "In order to display the projects in the Gantt chart, you need to create the forecast from the task page. To create a forecast, click on the top left corner of the task, **Create a Forecast**."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:76
msgid "You can also create a new Forecast easily by directly clicking on an empty space in the Gantt chart calendar."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:79
msgid "The Forecast interface will fill in the name of the Project and the task automatically. You just need to add the dates and the time the task should take."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:87
msgid "The \"Effective hours\" field appears only if you have the **Timesheet** app installed on your database. This option helps you to see the progress of a task thanks to the integration with Timesheet."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:91
msgid "For example: When a user fills in a Timesheet with your Project name (Analytic account), with 10 hours spent, the forecast will display 10 hours in the Effective hours field."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:96
msgid "What are the difference between the views?"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:98
msgid "In the **Project** app menu you have a **Forecast** menu. This sub-menu helps you to see the Gantt chart from different points of view: by users or by projects."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:103
msgid "By users : people management"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:105
msgid "This option displays the Gantt chart with the people assigned. Odoo's Gantt chart shows you who's involved; it gives you the big picture of the project. It's very useful to allocate your resources effectively."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:109
msgid "On the left side, first level, you can see which users are involved. Then, on the second level you see which projects they are assigned to. On the third, you see which tasks they're on."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:113
msgid "Each task is represented by a coloured rectangle. This rectangle reflects the duration of the task in the calendar."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:116
msgid "The top rectangle on the first level is the sum of all the tasks compiled from the third level. If it's green, it means that the total time allocated to that user is less than 100%. When it's red, it means that this user is assigned to multiple tasks which total more than 100% of his/her time."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:126
msgid "Plan the workload"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:128
msgid "When creating a forecast, you have to select the time the user should spend on it. 100% means that your user should work on it full time during those days. He/She has no other tasks to work on. So you can decide from 1 to 100% how your users should organize their time between different tasks."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:134
msgid "The power of integration helps you to avoid double booking an employee. For example, if your expert is already at 40% on another task in another project, you can book him/her for only 60% for that period."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:138
msgid "In the example below, the user \"Administrator\" is working on 2 projects (\"IT1367 Delivery Phases\" and \"Implementation Process56\"). The user is assigned to both projects with a total of 110% of their time. This is too much so the Project Manager should change the users assigned to the task. Otherwise, the PM can change the dedicated time or the dates, to make sure that this is feasible."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:149
#: ../../content/applications/services/project/planning/forecast.rst:191
msgid "Gantt view advantages"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:151
msgid "This Gantt view ‘by user' helps you to better plan your human resources. You avoid confusion about the the tasks and the assignations of the users. The Gantt Chart is highly visual and helps to comprehend all the different elements at once. Also, you immediately know what has to be done next. This method helps you to better understand the relations between the tasks."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:158
#: ../../content/applications/services/project/planning/forecast.rst:193
msgid "The dynamic view of the Gantt in Odoo allows you to:"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:160
#: ../../content/applications/services/project/planning/forecast.rst:195
msgid "change the time and date of a forecast by clicking and sliding the tasks in the future or in the past"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:163
#: ../../content/applications/services/project/planning/forecast.rst:198
msgid "create a new forecast into the Gantt chart immediately"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:165
#: ../../content/applications/services/project/planning/forecast.rst:200
msgid "modify an existing forecast"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:167
#: ../../content/applications/services/project/planning/forecast.rst:202
msgid "change the length of a task by extending or shortening the rectangle."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:170
msgid "By projects: project management"
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:172
msgid "The Gantt Chart is the perfect view of a project to better understand the interactions between the tasks. You can avoid overlapping tasks or starting one too early if another one isn't finished. Odoo Gantt chart is clear and helps you to coordinate tasks efficiently."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:177
msgid "This option displays the Gantt chart by showing the projects on the first level of hierarchy."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:180
msgid "On the left side, first level, you can see the projects. Then, on the second level you see which users are assigned. On the third, you see which tasks they're on."
msgstr ""

#: ../../content/applications/services/project/planning/forecast.rst:184
msgid "This view won't show your HR time. The colours don't apply. (see **By Users** section)"
msgstr ""

#: ../../content/services/support.rst:5
msgid "Support"
msgstr ""

#: ../../content/services/support/supported_versions.rst:6
msgid "Supported versions"
msgstr ""

#: ../../content/services/support/supported_versions.rst:9
msgid "Odoo provides support and bug fixing **for the 3 last major versions** of Odoo."
msgstr ""

#: ../../content/services/support/supported_versions.rst:11
msgid "Users hosted on **Odoo Online** may use intermediary versions (sometimes called *SaaS versions*) that are supported as well. These versions are not published for Odoo.sh or On-Premise installations."
msgstr ""

#: ../../content/services/support/supported_versions.rst:17
msgid "What's the support status of my Odoo?"
msgstr ""

#: ../../content/services/support/supported_versions.rst:19
msgid "This matrix shows the support status of every version."
msgstr ""

#: ../../content/services/support/supported_versions.rst:21
msgid "**Major releases are in bold type.**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:24
msgid "Odoo Online"
msgstr ""

#: ../../content/services/support/supported_versions.rst:24
msgid "Odoo.sh"
msgstr ""

#: ../../content/services/support/supported_versions.rst:24
msgid "On-Premise"
msgstr ""

#: ../../content/services/support/supported_versions.rst:24
msgid "Release date"
msgstr ""

#: ../../content/services/support/supported_versions.rst:26
msgid "**Odoo 14.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:26
#: ../../content/services/support/supported_versions.rst:26
#: ../../content/services/support/supported_versions.rst:26
#: ../../content/services/support/supported_versions.rst:28
#: ../../content/services/support/supported_versions.rst:28
#: ../../content/services/support/supported_versions.rst:28
#: ../../content/services/support/supported_versions.rst:30
#: ../../content/services/support/supported_versions.rst:32
#: ../../content/services/support/supported_versions.rst:32
#: ../../content/services/support/supported_versions.rst:32
msgid "|green|"
msgstr ""

#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
#: ../../content/services/support/supported_versions.rst:67
msgid "green"
msgstr ""

#: ../../content/services/support/supported_versions.rst:26
msgid "October 2020"
msgstr ""

#: ../../content/services/support/supported_versions.rst:28
msgid "**Odoo 13.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:28
msgid "October 2019"
msgstr ""

#: ../../content/services/support/supported_versions.rst:30
msgid "Odoo 12.saas~3"
msgstr ""

#: ../../content/services/support/supported_versions.rst:30
#: ../../content/services/support/supported_versions.rst:30
#: ../../content/services/support/supported_versions.rst:34
#: ../../content/services/support/supported_versions.rst:34
#: ../../content/services/support/supported_versions.rst:38
#: ../../content/services/support/supported_versions.rst:38
#: ../../content/services/support/supported_versions.rst:40
#: ../../content/services/support/supported_versions.rst:40
#: ../../content/services/support/supported_versions.rst:44
#: ../../content/services/support/supported_versions.rst:44
#: ../../content/services/support/supported_versions.rst:46
#: ../../content/services/support/supported_versions.rst:48
#: ../../content/services/support/supported_versions.rst:48
#: ../../content/services/support/supported_versions.rst:50
msgid "N/A"
msgstr ""

#: ../../content/services/support/supported_versions.rst:30
msgid "August 2019"
msgstr ""

#: ../../content/services/support/supported_versions.rst:32
msgid "**Odoo 12.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:32
msgid "October 2018"
msgstr ""

#: ../../content/services/support/supported_versions.rst:32
msgid "*End-of-support is planned for October 2021*"
msgstr ""

#: ../../content/services/support/supported_versions.rst:34
msgid "Odoo 11.saas~3"
msgstr ""

#: ../../content/services/support/supported_versions.rst:34
#: ../../content/services/support/supported_versions.rst:36
#: ../../content/services/support/supported_versions.rst:36
#: ../../content/services/support/supported_versions.rst:38
#: ../../content/services/support/supported_versions.rst:40
#: ../../content/services/support/supported_versions.rst:42
#: ../../content/services/support/supported_versions.rst:42
#: ../../content/services/support/supported_versions.rst:44
#: ../../content/services/support/supported_versions.rst:46
#: ../../content/services/support/supported_versions.rst:48
#: ../../content/services/support/supported_versions.rst:50
msgid "|orange|"
msgstr ""

#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
#: ../../content/services/support/supported_versions.rst:73
msgid "orange"
msgstr ""

#: ../../content/services/support/supported_versions.rst:34
msgid "April 2018"
msgstr ""

#: ../../content/services/support/supported_versions.rst:36
msgid "**Odoo 11.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:36
#: ../../content/services/support/supported_versions.rst:42
#: ../../content/services/support/supported_versions.rst:46
#: ../../content/services/support/supported_versions.rst:50
msgid "|red|"
msgstr ""

#: ../../content/services/support/supported_versions.rst:70
#: ../../content/services/support/supported_versions.rst:70
#: ../../content/services/support/supported_versions.rst:70
#: ../../content/services/support/supported_versions.rst:70
#: ../../content/services/support/supported_versions.rst:70
#: ../../content/services/support/supported_versions.rst:70
msgid "red"
msgstr ""

#: ../../content/services/support/supported_versions.rst:36
msgid "October 2017"
msgstr ""

#: ../../content/services/support/supported_versions.rst:38
msgid "Odoo 10.saas~15"
msgstr ""

#: ../../content/services/support/supported_versions.rst:38
msgid "March 2017"
msgstr ""

#: ../../content/services/support/supported_versions.rst:40
msgid "Odoo 10.saas~14"
msgstr ""

#: ../../content/services/support/supported_versions.rst:40
msgid "January 2017"
msgstr ""

#: ../../content/services/support/supported_versions.rst:42
msgid "**Odoo 10.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:42
msgid "October 2016"
msgstr ""

#: ../../content/services/support/supported_versions.rst:44
msgid "Odoo 9.saas~11"
msgstr ""

#: ../../content/services/support/supported_versions.rst:44
msgid "May 2016"
msgstr ""

#: ../../content/services/support/supported_versions.rst:46
msgid "**Odoo 9.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:46
msgid "October 2015"
msgstr ""

#: ../../content/services/support/supported_versions.rst:48
msgid "Odoo 8.saas~6"
msgstr ""

#: ../../content/services/support/supported_versions.rst:48
msgid "February 2015"
msgstr ""

#: ../../content/services/support/supported_versions.rst:50
msgid "**Odoo 8.0**"
msgstr ""

#: ../../content/services/support/supported_versions.rst:50
msgid "September 2014"
msgstr ""

#: ../../content/services/support/supported_versions.rst:56
msgid "|green| Supported version"
msgstr ""

#: ../../content/services/support/supported_versions.rst:58
msgid "|red| End-of-support"
msgstr ""

#: ../../content/services/support/supported_versions.rst:60
msgid "N/A Never released for this platform"
msgstr ""

#: ../../content/services/support/supported_versions.rst:62
msgid "|orange| Some of our older customers may still run this version on our Odoo Online servers, we provide help only on blocking issues and advise you to upgrade."
msgstr ""

#: ../../content/services/support/supported_versions.rst:64
msgid "🏁 Future version, not released yet"
msgstr ""

#: ../../content/services/support/supported_versions.rst:77
msgid "I run an older version of Odoo/OpenERP/TinyERP"
msgstr ""

#: ../../content/services/support/supported_versions.rst:79
msgid "OpenERP 7.0, 6.1, 6.0 and 5.0 is not supported anymore, on any platform."
msgstr ""

#: ../../content/services/support/supported_versions.rst:81
msgid "TinyERP 4.0, 3.0, 2.0 and 1.0 is not supported anymore, on any platform."
msgstr ""

#: ../../content/services/support/supported_versions.rst:83
msgid "You should consider `upgrading <https://upgrade.odoo.com/>`_ your database."
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:7
msgid "What can I expect from the support service?"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:11
msgid "5 days a week"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:13
msgid "Your Odoo Online subscription includes **unlimited 24hr support at no extra cost, Monday to Friday**. Our teams are located around the world to ensure you have support, no matter your location. Your support representative could be communicating to you from San Francisco, Belgium, or India!"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:18
msgid "Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__."
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:22
msgid "What kind of support is included?"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:24
msgid "Providing you with relevant material (guidelines, product documentation, etc...)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:26
msgid "Answers to issues that you may encounter in your standard Odoo database (eg. “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:28
msgid "Questions related to your account, subscription, or billing"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:29
msgid "Bug resolution (blocking issues or unexpected behaviour not due to misconfiguration or customization)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:31
msgid "Issues that might occur in a test database after upgrading to a newer version"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:33
msgid "*Odoo Support does not make changes to your production database, but gives you the material and knowledge to do it yourself!*"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:38
msgid "What kind of support is not included?"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:40
msgid "Questions that require us to understand your business processes in order to help you implement your database"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:42
msgid "Training on how to use our software (we will direct you to our many resources)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:43
msgid "Import of documents into your database"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:44
msgid "Guidance on which configurations to apply inside of an application or the database"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:45
msgid "How to set up configuration models (Examples include: Inventory Routes, Payment Terms, Warehouses, etc)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:47
msgid "Any intervention on your own servers/deployments of Odoo"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:48
msgid "Any intervention on your own third party account (Ingenico, Authorize, UPS, etc)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:49
msgid "Questions or issues related to specific developments or customizations done either by Odoo or a third party (this is specific only to your database or involving code)"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:53
msgid "You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants will analyze the way your business runs and tell you how you can get the most out of your Odoo Database. We will handle all configurations and coach you on how to use Odoo."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:5
msgid "Where to find help?"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:9
msgid "Odoo Enterprise"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:11
msgid "Users who have a valid Odoo Enterprise subscription may always contact our support teams through our `support form <https://www.odoo.com/help>`_, no matter the hosting type you chose (Odoo Online, Odoo.sh or on your own server)."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:13
msgid "Please include in your request:"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:15
msgid "your subscription number,"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:16
msgid "if your database is hosted by Odoo (Odoo Online or Odoo.sh), please also send the URL of your database."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:18
msgid "Our agents will get back to you as soon as possible."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:22
msgid "Odoo Community"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:24
msgid "*Odoo Community users don't get access to the support service.*"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:26
msgid "Here are some resources that might help you:"
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:28
msgid "Our `documentation pages <https://www.odoo.com/page/docs>`_."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:29
msgid "Ask your question on the `community forum <https://www.odoo.com/forum/help-1>`_."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:30
msgid "`Buy Odoo Enterprise <https://www.odoo.com/help>`_ to get the support and bugfix services."
msgstr ""

#: ../../content/services/support/where_can_i_get_support.rst:35
msgid "*Last revision of this page:* |date|"
msgstr ""