3119 lines
126 KiB
Plaintext
3119 lines
126 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Rafael H L Moretti <rafael.moretti@gmail.com>, 2021
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# Martin Trigaux, 2021
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# falexandresilva <falexandresilva@gmail.com>, 2021
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# Rodrigo de Almeida Sottomaior Macedo <rmsolucoeseminformatica@protonmail.com>, 2021
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# Luis Felipe Miléo <mileo@kmee.com.br>, 2021
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# Mateus Lopes <mateus1@gmail.com>, 2021
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# Éder Brito <britoederr@gmail.com>, 2021
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# Marcel Savegnago <marcel.savegnago@gmail.com>, 2021
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# Marcos Rodrigues, 2022
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 13.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2022-04-08 13:15+0000\n"
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"PO-Revision-Date: 2021-05-14 16:40+0000\n"
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"Last-Translator: Marcos Rodrigues, 2022\n"
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"Language-Team: Portuguese (Brazil) (https://www.transifex.com/odoo/teams/41243/pt_BR/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: pt_BR\n"
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"Plural-Forms: nplurals=2; plural=(n > 1);\n"
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#: ../../content/applications/services.rst:5
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msgid "Services"
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msgstr "Serviços"
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#: ../../content/applications/services/fsm.rst:8
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msgid "Field Service"
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msgstr "Serviço de Campo"
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#: ../../content/applications/services/fsm.rst:11
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msgid ""
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"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
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"service-49>`_"
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msgstr ""
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"Tutoriais 'Odoo': Serviço de campo <https://www.odoo.com/slides/field-"
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"service-49>`_"
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#: ../../content/applications/services/fsm/helpdesk.rst:5
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#: ../../content/applications/services/helpdesk.rst:8
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msgid "Helpdesk"
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msgstr "Helpdesk"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
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msgid "Plan Onsite Interventions from Helpdesk Tickets"
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:4
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msgid ""
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"The integration with the Helpdesk application lets your helpdesk team manage"
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" interventions requests directly. It speeds up processes as you can plan "
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"field services tasks from tickets."
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:8
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#: ../../content/applications/services/fsm/sales/create_quotations.rst:8
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:9
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msgid "Enable the feature"
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams --> "
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"Edit` and enable :menuselection:`Onsite Interventions --> Save`."
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:17
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msgid ""
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"Now once your helpdesk team needs, they have the option to *Plan "
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"Intervention* from tickets."
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msgstr ""
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#: ../../content/applications/services/fsm/overview.rst:5
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#: ../../content/applications/services/helpdesk/overview.rst:5
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#: ../../content/applications/services/planning/overview.rst:5
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#: ../../content/applications/services/project/overview.rst:5
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#: ../../content/applications/services/timesheets/overview.rst:5
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msgid "Overview"
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msgstr "Visão geral"
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:3
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msgid "Invoicing Time and Material to Customers"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:4
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msgid ""
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"Track the exact time spent on a task and give customers the ability to sign "
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"their worksheet report onsite. Invoice customers as soon as the work is "
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"complete, leaving you, and the customer, with the confidence that they will "
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"be charged for the exact right hours and material used."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:9
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msgid "Get the exact time spent on a task"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:10
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msgid ""
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"Click on *Start* to launch the timer. You can *Pause* at any moment and "
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"*Resume* when you would like to continue."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:17
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msgid ""
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"Click on *Stop* once the work is done to confirm the total time spent and "
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"add a description."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:24
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msgid "Sign and send reports & validate stock-picking"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:25
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msgid ""
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"Now, fill your *Worksheet* and add the used products clicking on *Products*."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:31
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msgid ""
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"Click on *Start* if you need to record additional time for the same "
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"activity. The time recorded will be added to the already created and signed "
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"worksheet. Then, create a new invoice for the time added."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:34
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msgid ""
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"*Mark as done* to close the task and to invoice your intervention. It also "
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"validates the stock-picking keeping your inventory up-to-date."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:37
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msgid ""
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"*Sign Report* generates a detailed worksheet report for the customer to "
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"sign. Send it through email clicking on *Send Report*."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:41
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msgid "Invoice your time and material"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:42
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msgid ""
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"Under :menuselection:`All Tasks --> To Invoice`, find a list of all tasks "
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"marked as done but that have not been invoiced. Convenient feature as it "
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"allows accountants to easily access all finished tasks at once."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:52
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msgid ""
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"Invoice all tasks at once selecting them all and going to "
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":menuselection:`Action --> Create Invoice`."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/invoicing_time.rst:60
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msgid ":doc:`/applications/services/project/advanced/feedback`"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/keep_track.rst:3
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msgid "Keeping Track of Stock"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/keep_track.rst:4
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msgid ""
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"The integration with the Inventory application makes possible to track the "
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"material used and automatically keep your stock up to date."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/keep_track.rst:8
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msgid "Set up your Field Service project"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/keep_track.rst:9
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration --> Projects` and make"
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" sure the option *Products on Tasks* is enabled."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/keep_track.rst:15
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msgid ""
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"Now, add the materials used in the intervention to the worksheet, and once "
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"the task is *Marked as done*, the stock-picking is automatically validated "
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"and the inventory evaluation is automatically updated."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:3
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msgid "Manage your Employees’ Schedules and Time Off"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:4
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msgid ""
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"The integration with the *Time off* application allows you to quickly see "
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"your employees’ availabilities. It will avoid conflicts and errors between "
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"employees schedules and interventions."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:8
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msgid "Effortlessly see employees’ time off"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:9
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msgid ""
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"No configuration needs to be done. Once the employees’ time has been "
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"validated in the *Time off* application, cells will be grayed for those days"
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" in your Gantt view."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:13
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msgid ""
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"It also adapts to the working calendar of the employee. Example: the "
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"employee works part-time (from Monday to Wednesday). So, Thursday and Friday"
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" will also be greyed, in addition to the weekends."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:20
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msgid "Easily manage employees’ schedules"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:21
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msgid ""
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"From the Gantt view (under *Planning by User, Project or Worksheet*), click "
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"on the plus sign to add a new task or on the magnifying glass to plan an "
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"existing one."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:29
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msgid "Unassigned tasks"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:30
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msgid ""
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"If you need to plan an intervention but you do not know yet who will take "
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"care of it, you can leave the task unassigned. It will still be shown in the"
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" Gantt view. Simply drag and drop the responsible person he can be assigned."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:39
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msgid ""
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"Create projects per team, or per working site, and have a more accurate and "
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"dynamic database."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/manage_employees_schedule.rst:42
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msgid ":doc:`/applications/services/project/overview/setup`"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:3
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msgid "Planning an Itinerary"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:5
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msgid ""
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"Having an itinerary being shown based on the chronological order of the "
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"activities and on the best route to take, makes employees’ life easier and "
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"the workload more efficient."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:9
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msgid "Have an itinerary displayed directly in Odoo"
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:10
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msgid "Go to *Settings* and under *Map view* click on *Get token*."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:15
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msgid ""
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"Click on :menuselection:`Start mapping for free --> fill the Username, email"
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" and password fields --> agree with their Terms of Service and Privacy "
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"Policy --> Get started`. You will be redirected to your account. Scrolling "
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"the page down you will find *Access tokens*. Copy the *Default public "
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"token*."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:24
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msgid "Back in Odoo, paste it on :menuselection:`Token --> Save`."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:29
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msgid ""
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"Now, your maps will show the itinerary based on the scheduled time and best "
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"route."
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msgstr ""
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#: ../../content/applications/services/fsm/overview/planning_itinerary.rst:36
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msgid ""
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"This is an optional feature, as you can still have access to a map view "
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"without a Mapbox account."
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msgstr ""
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#: ../../content/applications/services/fsm/sales.rst:5
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msgid "Sales"
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msgstr "Vendas"
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#: ../../content/applications/services/fsm/sales/create_quotations.rst:3
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msgid "Create Quotations from Tasks"
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msgstr ""
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#: ../../content/applications/services/fsm/sales/create_quotations.rst:4
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msgid ""
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"Allowing quotations to be created from tasks delivers a more efficient "
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"service as it allows space for preventive actions, while making the flow "
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"easy for employees."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/create_quotations.rst:9
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msgid ""
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"First, go to :menuselection:`Field Service --> Configuration --> Settings` "
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"and enable the option *Extra Quotations*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/create_quotations.rst:16
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msgid ""
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"Second, go to :menuselection:`Configuration --> Projects` and enable *Extra "
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"Quotations*."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/create_quotations.rst:23
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msgid "You can now create *New Quotations* directly from your tasks."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
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msgid "Create Onsite Interventions Tasks from Sales Orders"
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:4
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msgid ""
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"By allowing your sales team to open onsite interventions tasks will create a"
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" seamless experience for your customers. It also allows them to first "
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"receive a quotation with the materials that will be used plus the service "
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"price to be approved before the work even starts."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:10
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msgid ""
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"Go to :menuselection:`Sales --> Products --> Create` or edit an existing "
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"one. Select: under :menuselection:`General Information --> Product Type: "
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"Service`; under :menuselection:`Sales --> Service Invoicing Policy: "
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"Timesheet on task --> Service Tracking: Create a task in an existing project"
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" --> Project --> Worksheet Template --> Save`."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:19
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msgid ""
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"Now, once you have *Confirmed* a *quotation*, a task will be created in the "
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"respective project you have chosen."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:28
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msgid ""
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"One of the greatest benefits here is that you can have different *Worksheets"
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" Templates* under the same project and product, for example."
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets.rst:5
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msgid "Worksheets"
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:3
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msgid "Customize Worksheet Reports"
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:4
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msgid ""
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"Personalizing your customer reports, also called *worksheets*, allows you to"
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" have different descriptions of the work for each type of intervention. It "
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"speeds up the flow for your employees while giving customers a detailed "
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"summary, which can be reviewed and signed onsite."
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:10
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration` and enable "
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":menuselection:`Worksheet Templates --> Save`."
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:18
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msgid "Designing worksheets"
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:19
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msgid ""
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"Under :menuselection:`Configuration --> Worksheet Templates`, click on "
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"*Create* and start to *Design Worksheet Template*. You will be redirected to"
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" the *Studio* application."
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:27
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msgid ""
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"With the freedom of *Studio*, drag and drop fields to create a report "
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"tailored to your needs. Once you are done, click on *Close* and get an "
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"overview of the work done."
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:30
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msgid ""
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"*Worksheets* is where you can see how many times the worksheet has been "
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"used/completed under a task. *Analysis* examines all the worksheets under "
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"that given template and generates a graph."
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msgstr ""
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#: ../../content/applications/services/fsm/worksheets/customize_worksheets.rst:38
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msgid ""
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"`Studio Basics <https://www.odoo.com/slides/slide/studio-"
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"basics-710?fullscreen=1>`_"
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msgstr ""
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#: ../../content/applications/services/helpdesk.rst:11
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msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
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msgstr ""
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"Tutoriais 'Odoo': Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
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#: ../../content/applications/services/helpdesk/advanced.rst:5
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#: ../../content/applications/services/project/advanced.rst:5
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msgid "Advanced"
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msgstr "Avançado"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
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msgid "After Sales Features"
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msgstr "Características do pós-venda"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
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msgid ""
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"As your business grows, having the right tool to support your helpdesk team "
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"on recording, tracking and managing issues raised easy and efficiently, is "
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"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
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" returns, products, repairs, grant coupons, and even plan onsite "
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"interventions from a ticket’s page."
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msgstr ""
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"À medida que seu negócio cresce, ter a ferramenta certa para apoiar sua "
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"equipe de helpdesk na gravação, acompanhamento e gerenciamento de questões "
|
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"levantadas de forma fácil e eficiente, é fundamental. O aplicativo de "
|
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"Helpdesk da Odoo permite gerar notas de crédito, gerenciar devoluções, "
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"produtos, reparos, conceder cupons e até mesmo planejar intervenções no "
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"local a partir de uma página de ingressos."
|
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
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msgid "Set up the after sales services"
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msgstr "Configurar os serviços de pós-venda"
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|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
|
||
"Onsite Interventions*."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams' e "
|
||
"habilitar as opções de pós-venda: *Reembolsos, devoluções, cupons, reparos e"
|
||
" intervenções no local*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
|
||
msgid "Generate credit notes from tickets"
|
||
msgstr "Gerar notas de crédito a partir de bilhetes"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
|
||
msgid ""
|
||
"You can use a credit note to refund a customer or adjust the amount due. For"
|
||
" that, simply go to your ticket page, click on *Refund* and select the "
|
||
"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
|
||
"you can *Post* it while still being in the *Helpdesk* app."
|
||
msgstr ""
|
||
"Você pode usar uma nota de crédito para reembolsar um cliente ou ajustar o "
|
||
"valor devido. Para isso, basta ir até a página de seu bilhete, clicar em "
|
||
"*Refundo* e selecionar a *Fatura correspondente*. Clicando em *Reverse* gera"
|
||
" uma nota de crédito, e você pode *Postá-la* enquanto ainda estiver no "
|
||
"aplicativo *Helpdesk*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
|
||
msgid "Allow product returns from tickets"
|
||
msgstr "Permitir a devolução de produtos de ingressos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
|
||
msgid ""
|
||
"The process of a product return from your customer back to your warehouse is"
|
||
" taken into action when, at the ticket page, you choose the option *Return*."
|
||
msgstr ""
|
||
"O processo de devolução de um produto de seu cliente de volta ao seu armazém"
|
||
" é realizado quando, na página do bilhete, você escolhe a opção *Return*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
|
||
msgid "Grant coupons from tickets"
|
||
msgstr "Cupons de subvenção dos ingressos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
|
||
msgid ""
|
||
"First, be sure to have your *Coupon Program* planned in the *Sales* or "
|
||
"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
|
||
"*Coupon*, and choose the respective one."
|
||
msgstr ""
|
||
"Primeiro, certifique-se de ter seu *Programa de Cupom* planejado na "
|
||
"aplicação *Vendas* ou *Website*. Depois, em *Helpdesk*, abra seu ticket, "
|
||
"clique em *Coupon*, e escolha o respectivo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
|
||
msgid "Repairs from tickets"
|
||
msgstr "Reparação de bilhetes"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
|
||
msgid ""
|
||
"Clicking on *Repair* option, on your ticket page, a new repair order form is"
|
||
" shown. Fill in the information as needed and choose the next step."
|
||
msgstr ""
|
||
"Clicando na opção *Repair*, em sua página de ingressos, um novo formulário "
|
||
"de pedido de conserto é exibido. Preencha as informações conforme necessário"
|
||
" e escolha o próximo passo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
|
||
msgid "Plan onsite interventions from tickets"
|
||
msgstr "Planejar intervenções no local a partir de ingressos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
|
||
msgid ""
|
||
"At the ticket's page click on *Plan Intervention*, and set up your onsite "
|
||
"intervention exactly the same way as if you were on the *Field Service* "
|
||
"application."
|
||
msgstr ""
|
||
"Na página do bilhete, clique em *Intervenção do Plano*, e configure sua "
|
||
"intervenção no local exatamente da mesma forma como se você estivesse na "
|
||
"aplicação *Serviço de Campo*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
|
||
msgid ":doc:`../../fsm/overview/invoicing_time`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:68
|
||
msgid ""
|
||
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
|
||
"programs-640?fullscreen=1>`_"
|
||
msgstr ""
|
||
"Golpes <https://www.odoo.com/slides/slide/coupon-"
|
||
"programs-640?fullscreen=1>`_"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:69
|
||
msgid ":doc:`/applications/inventory_and_mrp/manufacturing/repair/repair`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
|
||
msgid "Allow Customers to Close their Tickets"
|
||
msgstr "Permitir que os clientes fechem seus ingressos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
|
||
msgid ""
|
||
"Allowing customers to close their tickets gives them autonomy and minimize "
|
||
"misunderstandings about when an issue is considered solved, or not. It makes"
|
||
" communication and actions more efficient."
|
||
msgstr ""
|
||
"Permitir que os clientes fechem suas passagens lhes dá autonomia e minimiza "
|
||
"mal-entendidos sobre quando um problema é considerado resolvido, ou não. "
|
||
"Isso torna a comunicação e as ações mais eficientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:9
|
||
msgid "Configure the feature"
|
||
msgstr "Configure o recurso"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:11
|
||
msgid ""
|
||
"To configure the feature go to :menuselection:`Helpdesk --> Settings --> "
|
||
"Helpdesk Teams --> Edit` and enable *Ticket closing*."
|
||
msgstr ""
|
||
"Para configurar o recurso, vá para :menuselection:`Helpdesk --> Settings -->"
|
||
" Helpdesk Teams --> Edit` and enable *Ticket closing*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:18
|
||
msgid ""
|
||
"In order to designate to which stage the ticket migrates to once it is "
|
||
"closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`."
|
||
msgstr ""
|
||
"Para designar para qual etapa o bilhete migra uma vez fechado, vá para "
|
||
":menuselection:`Helpdesk --> Overview --> Tickets`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:25
|
||
msgid ""
|
||
"You can either create a new Kanban stage or work with an existing one. For "
|
||
"both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` "
|
||
"and enable *Closing Stage*."
|
||
msgstr ""
|
||
"Você pode criar uma nova etapa do Kanban ou trabalhar com uma etapa já "
|
||
"existente. Para ambos os cenários, vá para :menuselection:`Helpdesk --> "
|
||
"Settings --> Edit Stage` e habilite *Closing Stage*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
|
||
msgid ""
|
||
"If a closing stage is not specified, by default, the ticket is moved to the "
|
||
"last stage; contrarily, if you have more than one stage set as closing, the "
|
||
"ticket is put in the first one."
|
||
msgstr ""
|
||
"Se uma etapa de fechamento não for especificada, por padrão, o bilhete é "
|
||
"movido para a última etapa; ao contrário, se você tiver mais de uma etapa "
|
||
"definida como de fechamento, o bilhete é colocado na primeira etapa."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:36
|
||
msgid "The Costumer Portal"
|
||
msgstr "O Portal do Cliente"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:38
|
||
msgid ""
|
||
"Now, once the user logs into his Portal, the option *Close this ticket* is "
|
||
"available."
|
||
msgstr ""
|
||
"Agora, uma vez que o usuário efetue login em seu Portal, a opção *Fechar "
|
||
"este ticket* está disponível."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:45
|
||
msgid "Get reports on tickets closed by costumers"
|
||
msgstr "Obter relatórios sobre ingressos fechados por clientes"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:47
|
||
msgid ""
|
||
"To do an analysis of the tickets that have been closed by costumers go to "
|
||
":menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add "
|
||
"Custom filter --> Closed by partner --> Applied`."
|
||
msgstr ""
|
||
"Para fazer uma análise dos bilhetes que foram fechados pelos clientes vá "
|
||
"para :menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add "
|
||
"Custom filter --> Closed by partner --> Applied'."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
|
||
msgid "Forum and eLearning"
|
||
msgstr "Fórum e eLearning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
|
||
msgid "Forum"
|
||
msgstr "Fórum"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
|
||
msgid ""
|
||
"To go above and beyond email, live chat, web forms, and phone lines, offer "
|
||
"your customers a support forum. This way, customers might become more "
|
||
"attached to your company as they would be investing time to get into details"
|
||
" of your business. You also encourage the exchange of experiences and "
|
||
"knowledge, supporting the feeling of belonging to a community (your "
|
||
"community!)."
|
||
msgstr ""
|
||
"Para ir além do e-mail, chat ao vivo, formulários web e linhas telefônicas, "
|
||
"ofereça a seus clientes um fórum de suporte. Desta forma, os clientes podem "
|
||
"se apegar mais à sua empresa, pois estariam investindo tempo para entrar em "
|
||
"detalhes de seus negócios. Você também encoraja a troca de experiências e "
|
||
"conhecimentos, apoiando o sentimento de pertencer a uma comunidade (sua "
|
||
"comunidade!)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:11
|
||
msgid "Set up"
|
||
msgstr "Configurar"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
|
||
"enable *Help Center*."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` e "
|
||
"habilitar *Help Center*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
|
||
msgid ""
|
||
"Create, or edit a forum by clicking on the external link. Among the editing "
|
||
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
|
||
"one answer is allowed per question or *Discussions*: multiple answers are "
|
||
"allowed per question."
|
||
msgstr ""
|
||
"Criar, ou editar um fórum clicando no link externo. Entre as opções de "
|
||
"edição, escolha se deseja que o *Modo Fórum* seja *Questões*: apenas uma "
|
||
"resposta é permitida por pergunta ou *Discussões*: são permitidas múltiplas "
|
||
"respostas por pergunta."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
|
||
msgid ""
|
||
"From now on, logged in users can start their discussions. To keep track of "
|
||
"posts, go to :menuselection:`Website --> Forum --> Posts`."
|
||
msgstr ""
|
||
"De agora em diante, os usuários logados podem iniciar suas discussões. Para "
|
||
"acompanhar os posts, vá para :menuselection:`Website --> Forum --> Posts`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
|
||
msgid ""
|
||
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
|
||
"the ticket's page."
|
||
msgstr ""
|
||
"Transforme os ingressos em postagens no fórum simplesmente clicando em "
|
||
"*Partilhar no Fórum* na página do ingresso."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
|
||
msgid "eLearning"
|
||
msgstr "Cursos Online"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
|
||
msgid ""
|
||
"In addition to a forum, offer online courses. When doing so, you link your "
|
||
"customers and users’ needs and questions to useful content, helping to boost"
|
||
" efficiency as they can also find their answers there."
|
||
msgstr ""
|
||
"Além de um fórum, oferecer cursos on-line. Ao fazer isso, você vincula as "
|
||
"necessidades e perguntas de seus clientes e usuários a conteúdos úteis, "
|
||
"ajudando a aumentar a eficiência, pois eles também podem encontrar suas "
|
||
"respostas lá."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *eLearning*."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` e "
|
||
"habilitar *eLearning*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
|
||
msgid ""
|
||
"Once the structure and content of your course are ready, *Publish* it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr ""
|
||
"Uma vez que a estrutura e o conteúdo de seu curso estejam prontos, *Publicá-"
|
||
"lo* clicando em *Não Publicado*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
|
||
msgid ""
|
||
"To keep track of your course statistics, go to *eLearning* and *View "
|
||
"Course*."
|
||
msgstr ""
|
||
"Para acompanhar as estatísticas de seu curso, vá para *eLearning* e *View "
|
||
"Course*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
|
||
msgid "Todo"
|
||
msgstr "À Fazer"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
|
||
msgid ""
|
||
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
|
||
"AVAILABLE!"
|
||
msgstr ""
|
||
"DETALHES/INFORMAÇÕES DEVEM VIR DOS DOCS ELEARNING. PORTANTO, LIGUE OS DOCS "
|
||
"UMA VEZ DISPONÍVEIS!"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
|
||
msgid "Getting Started"
|
||
msgstr "Começando"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
|
||
msgid ""
|
||
"Helpdesk teams provide your customers with support to queries or errors they"
|
||
" might encounter while using your product/service. Therefore, a successful "
|
||
"scheme where you can organize multiple teams with their customized pipeline,"
|
||
" visibilities settings, and ticket traceability is essential."
|
||
msgstr ""
|
||
"As equipes de helpdesk dão suporte a seus clientes para consultas ou erros "
|
||
"que eles possam encontrar durante o uso de seu produto/serviço. Portanto, um"
|
||
" esquema bem sucedido onde você pode organizar várias equipes com seu "
|
||
"pipeline personalizado, configurações de visibilidades e rastreabilidade de "
|
||
"bilhetes é essencial."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
|
||
msgid "Set up teams"
|
||
msgstr "Criar equipes"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
|
||
msgid ""
|
||
"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr ""
|
||
"Para modificar ou criar equipes, vá para :menuselection:`Helpdesk --> "
|
||
"Configuration --> Helpdesk Teams'."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
|
||
msgid ""
|
||
"Setting up multiple teams allows you to group tickets by your channels "
|
||
"(example: BE/US), or by your support services' types (example: IT, "
|
||
"accounting, admin, etc.)."
|
||
msgstr ""
|
||
"A criação de múltiplas equipes permite agrupar as passagens por seus canais "
|
||
"(exemplo: BE/US), ou pelos tipos de seus serviços de apoio (exemplo: TI, "
|
||
"contabilidade, administração, etc.)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
|
||
msgid "Team’s productivity and visibility"
|
||
msgstr "Produtividade e visibilidade da equipe"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:23
|
||
msgid ""
|
||
"Teams can have individual *Assignment Methods* to ensure that tickets get "
|
||
"redirected to the right person:"
|
||
msgstr ""
|
||
"As equipes podem ter métodos individuais de *atribuição* para garantir que "
|
||
"as passagens sejam redirecionadas para a pessoa certa:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
|
||
msgid ""
|
||
"*Manually*: tickets are manually assigned, allowing employees to manage "
|
||
"their own workload and target tickets they are experts at;"
|
||
msgstr ""
|
||
"*Manualmente*: os bilhetes são atribuídos manualmente, permitindo que os "
|
||
"funcionários administrem sua própria carga de trabalho e os bilhetes de "
|
||
"destino aos quais são especialistas;"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:28
|
||
msgid ""
|
||
"*Random*: tickets are randomly assigned and everyone gets the same amount. "
|
||
"This method ensures that all tickets are handled as the assignment happens "
|
||
"automatically;"
|
||
msgstr ""
|
||
"*Random*: os bilhetes são atribuídos aleatoriamente e todos recebem a mesma "
|
||
"quantia. Este método garante que todos os bilhetes sejam tratados à medida "
|
||
"que a atribuição acontece automaticamente;"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:30
|
||
msgid ""
|
||
"*Balanced*: tickets are assigned to the person with the least amount of "
|
||
"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
|
||
"that all tickets get to be taken care of."
|
||
msgstr ""
|
||
"*Equilibrado*: os bilhetes são atribuídos à pessoa com a menor quantidade de"
|
||
" bilhetes para que todos recebam justamente a mesma quantidade. Assim, você "
|
||
"garante que todas as passagens sejam tratadas."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:40
|
||
msgid ""
|
||
"For the *Random* and *Balanced* assignment methods, you can set the *Team "
|
||
"Members* among whom tickets are assigned. Leave the field empty to include "
|
||
"all employees (with the proper access rights)."
|
||
msgstr ""
|
||
"Para os métodos de atribuição *Random* e *Balanced*, você pode definir os "
|
||
"*Membros da equipe* entre os quais as passagens são atribuídas. Deixe o "
|
||
"campo vazio para incluir todos os funcionários (com os devidos direitos de "
|
||
"acesso)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
|
||
msgid ""
|
||
"The *Team Visibility* feature allows you to specify who can see and access "
|
||
"the team’s tickets. Therefore, ticket’s with sensible information are only "
|
||
"seen by the right people. Leave the field empty to include all employees "
|
||
"(with the proper access rights)."
|
||
msgstr ""
|
||
"O recurso * Visibilidade da equipe* permite especificar quem pode ver e "
|
||
"acessar os ingressos da equipe. Portanto, os bilhetes com informações "
|
||
"sensatas são vistos apenas pelas pessoas certas. Deixe o campo vazio para "
|
||
"incluir todos os funcionários (com os devidos direitos de acesso)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
|
||
msgid "Set up stages and share it among teams"
|
||
msgstr "Montar etapas e compartilhá-las entre as equipes"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:48
|
||
msgid ""
|
||
"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
|
||
"Stages`. Then, create and/or edit stages as you need and set specific teams "
|
||
"to use certain stages under *Team*."
|
||
msgstr ""
|
||
"Para montar as etapas, vá para :menuselection:`Helpdesk --> Configuration "
|
||
"--> Stages'. Em seguida, crie e/ou edite os estágios conforme necessário e "
|
||
"defina equipes específicas para utilizar certos estágios em *Equipe*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:55
|
||
msgid ""
|
||
"Stages can be shared between one or multiple teams, allowing you to adapt "
|
||
"the pipeline to your individual needs. They also apply a visibility and "
|
||
"access rule, as other teams are not able to see or use the stage."
|
||
msgstr ""
|
||
"As etapas podem ser compartilhadas entre uma ou várias equipes, permitindo "
|
||
"que você adapte a tubulação às suas necessidades individuais. Eles também "
|
||
"aplicam uma regra de visibilidade e acesso, já que outras equipes não são "
|
||
"capazes de ver ou utilizar a etapa."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
|
||
msgid ":doc:`/applications/general/users`"
|
||
msgstr ":doc:`/aplicações/generais/usuários'"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
|
||
msgid "Ratings"
|
||
msgstr "Avaliações"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
|
||
msgid ""
|
||
"Allow customers to rate their experience with your helpdesk teams to "
|
||
"strengthen your credibility and gain their trust. Reviews can also influence"
|
||
" a customer’s decision and open space for feedback that can help you improve"
|
||
" the quality of your services."
|
||
msgstr ""
|
||
"Permita que os clientes avaliem sua experiência com suas equipes de helpdesk"
|
||
" para fortalecer sua credibilidade e ganhar sua confiança. As revisões "
|
||
"também podem influenciar a decisão do cliente e abrir espaço para feedback "
|
||
"que pode ajudá-lo a melhorar a qualidade de seus serviços."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Ratings on tickets*. The feature automatically adds a default email "
|
||
"template on the non-folded *closing stage(s)* of that team."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` e "
|
||
"habilitar *Ratings on tickets*. O recurso adiciona automaticamente um modelo"
|
||
" de e-mail padrão na(s) fase(s) não dobrada(s)* do fechamento dessa equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
|
||
msgid ""
|
||
"To edit the email template and the stage(s) set as the closing ones, go to "
|
||
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
|
||
" Stage*."
|
||
msgstr ""
|
||
"Para editar o modelo de e-mail e o(s) palco(s) definido(s) como o "
|
||
"fechamento, vá para a visualização Kanban de sua equipe de helpdesk e clique"
|
||
" em *Configurações*, depois em *Editar Estágio*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
|
||
msgid ""
|
||
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
|
||
"an email is sent to the customer."
|
||
msgstr ""
|
||
"Agora, quando um bilhete chega ao(s) palco(s) designado(s) como *Closing "
|
||
"Stage*, um e-mail é enviado para o cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
|
||
msgid ""
|
||
"Ratings can be seen on the :doc:`chatter "
|
||
"</applications/services/project/tasks/collaborate>` of each ticket, under "
|
||
"the *See Customer Satisfaction* link on the main dashboard, and through "
|
||
"*Reporting*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
|
||
msgid "Ratings visible on the customer portal"
|
||
msgstr "Classificações visíveis no portal do cliente"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
|
||
" team’s name on their ticket, customers can see its ratings."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` e "
|
||
"ativar *Display Rating no Portal do Cliente*. Agora, ao clicar no nome da "
|
||
"equipe do helpdesk em seu ticket, os clientes podem ver suas classificações."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
|
||
msgid ":doc:`../advanced/close_tickets`"
|
||
msgstr "doc:`.../advanced/close_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||
msgid "Start Receiving Tickets"
|
||
msgstr "Iniciar o recebimento de ingressos"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
|
||
msgid ""
|
||
"Offering a variety of channels from where your customers can contact you "
|
||
"grants them flexibility and the right to choose the best one for themselves."
|
||
" And, in order to make sure inquiries across all channels get addressed, it "
|
||
"is essential to have a solution where all interactions come in one place."
|
||
msgstr ""
|
||
"Oferecendo uma variedade de canais de onde seus clientes podem entrar em "
|
||
"contato com você, garante a eles flexibilidade e o direito de escolher o "
|
||
"melhor para si mesmos. E, a fim de garantir que as consultas em todos os "
|
||
"canais sejam tratadas, é essencial ter uma solução onde todas as interações "
|
||
"venham em um só lugar."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
|
||
msgid "Channels options to submit tickets"
|
||
msgstr "Opções de canais para enviar ingressos"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
|
||
"enable the following features as you want them to be available to your "
|
||
"users."
|
||
msgstr ""
|
||
"Vá para :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams', e "
|
||
"habilite as seguintes características conforme você quiser que elas estejam "
|
||
"disponíveis para seus usuários."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
|
||
msgid "Email Alias"
|
||
msgstr "Alias de E-mail"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
|
||
msgid ""
|
||
"Let your customers submit tickets by sending an email to your support email "
|
||
"address. The subject line of the email becomes the title of the ticket and "
|
||
"the content is shown in the Chatter."
|
||
msgstr ""
|
||
"Permita que seus clientes enviem ingressos, enviando um e-mail para seu "
|
||
"endereço de e-mail de suporte. A linha de assunto do e-mail torna-se o "
|
||
"título do tíquete e o conteúdo é mostrado no Chatter."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
|
||
msgid ""
|
||
"Select *Configure domain name* to be redirected to *Settings* and, from "
|
||
"there, enable *External Email Servers* to determine or change your *Alias "
|
||
"Domain*."
|
||
msgstr ""
|
||
"Selecione *Configurar nome de domínio* para ser redirecionado para "
|
||
"*Configurações* e, a partir daí, habilite *Servidores de e-mail externos* "
|
||
"para determinar ou alterar seu *Alias Domínio*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35
|
||
msgid ""
|
||
"Using your own email server is required to send and receive emails in Odoo "
|
||
"Community and Enterprise. Online users benefit from a ready-to-use email "
|
||
"server."
|
||
msgstr ""
|
||
"É necessário usar seu próprio servidor de e-mail para enviar e receber "
|
||
"e-mails na Odoo Community and Enterprise. Os usuários online se beneficiam "
|
||
"de um servidor de e-mail pronto para uso."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39
|
||
msgid "Website Form"
|
||
msgstr "Formulário de Site"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41
|
||
msgid ""
|
||
"Allow your customers to submit a ticket by filling in a form through your "
|
||
"website."
|
||
msgstr ""
|
||
"Permita que seus clientes enviem um bilhete, preenchendo um formulário "
|
||
"através de seu site."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42
|
||
msgid ""
|
||
"Once the feature is activated, get redirected to your website by clicking on"
|
||
" *Go to Website*."
|
||
msgstr ""
|
||
"Uma vez ativado o recurso, seja redirecionado para seu site clicando em *Ir "
|
||
"para o site*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"From the website page customize the form as you like. Then, publish it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr ""
|
||
"A partir da página do site, personalize o formulário como quiser. Em "
|
||
"seguida, publique-o clicando em *Não publicado*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
|
||
msgid "Live Chat"
|
||
msgstr "Live Chat"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59
|
||
msgid ""
|
||
"Through live interactions with your website visitors, helpdesk tickets can "
|
||
"be instantly created and redirected to the right person."
|
||
msgstr ""
|
||
"Através de interações ao vivo com os visitantes de seu site, os ingressos do"
|
||
" helpdesk podem ser criados instantaneamente e redirecionados para a pessoa "
|
||
"certa."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
|
||
msgid ""
|
||
"Click on your helpdesk team's name - for the example below: *Customer Care* "
|
||
"- and :doc:`set up your channel "
|
||
"</applications/websites/livechat/overview/get_started>`."
|
||
msgstr ""
|
||
"Clique no nome de sua equipe do helpdesk - para o exemplo abaixo: "
|
||
"*Atendimento ao cliente* - e :doc:`set up your channel "
|
||
"</applications/websites/livechat/overview/get_started>``."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68
|
||
msgid ""
|
||
"Now, your operators can create tickets by using the :doc:`command "
|
||
"</applications/websites/livechat/overview/responses>` */helpdesk "
|
||
"(subject_of_ticket)*."
|
||
msgstr ""
|
||
"Agora, seus operadores podem criar bilhetes utilizando o :doc:`command "
|
||
"</applications/websites/livechat/overview/responses>` */helpdesk "
|
||
"(subject_of_ticket)*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72
|
||
msgid "Prioritize tickets"
|
||
msgstr "Priorizar as passagens"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
|
||
" top of your list on the Kanban view."
|
||
msgstr ""
|
||
"Use as estrelas para priorizar suas passagens. As mais urgentes aparecem no "
|
||
"topo de sua lista na visão Kanban."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77
|
||
msgid "1 star = *Low priority*"
|
||
msgstr "1 estrela = *Prioridade baixa*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
|
||
msgid "2 stars = *High priority*"
|
||
msgstr "2 estrelas = *Alta prioridade*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr "3 estrelas = *Urgente*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
|
||
msgid ":doc:`sla`"
|
||
msgstr ":doc:`sla`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89
|
||
msgid ":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||
msgid "Reports for a Better Support"
|
||
msgstr "Relatórios para um melhor suporte"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"An efficient customer service solution should have a built-in reporting "
|
||
"option. Reports allow you to track trends, identify areas for improvement, "
|
||
"manage employees’ workloads and, most importantly, meet your customer’s "
|
||
"expectations."
|
||
msgstr ""
|
||
"Uma solução eficiente de atendimento ao cliente deve ter uma opção integrada"
|
||
" de relatórios. Os relatórios permitem acompanhar tendências, identificar "
|
||
"áreas de melhoria, gerenciar a carga de trabalho dos funcionários e, o mais "
|
||
"importante, atender às expectativas de seus clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
|
||
msgid "Cases"
|
||
msgstr "Casos"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
|
||
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
|
||
msgstr ""
|
||
"Alguns exemplos dos relatórios que o Odoo Helpdesk pode gerar incluem:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:14
|
||
msgid "The number of tickets *grouped by* team and ticket type."
|
||
msgstr "O número de ingressos *agrupados por* equipe e tipo de ingresso."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:17
|
||
msgid ""
|
||
"In this manner, you are able to evaluate which ticket types have been the "
|
||
"most frequent ones, plus the workload of your teams."
|
||
msgstr ""
|
||
"Desta forma, você é capaz de avaliar quais tipos de ingressos foram os mais "
|
||
"freqüentes, mais a carga de trabalho de suas equipes."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:19
|
||
msgid ""
|
||
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
|
||
"Period* or a *Previous Year*."
|
||
msgstr ""
|
||
"Aplique *Time Ranges* se você gostaria de fazer comparações com um *Período "
|
||
"Anterior* ou um *Ano Anterior*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:25
|
||
msgid "The number of tickets closed per day, per team."
|
||
msgstr "O número de ingressos fechados por dia, por equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:27
|
||
msgid ""
|
||
"Get an overview of how many requests each team is closing per day in order "
|
||
"to measure their performance. Identify productivity levels to understand how"
|
||
" many requests they are able to handle."
|
||
msgstr ""
|
||
"Obtenha uma visão geral de quantas solicitações cada equipe está fechando "
|
||
"por dia a fim de medir seu desempenho. Identifique os níveis de "
|
||
"produtividade para entender quantas solicitações eles são capazes de "
|
||
"atender."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
|
||
msgstr ""
|
||
"Filtre-o por *Assignee* para ver os Key Performance Indicators (KPI) por "
|
||
"agente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:37
|
||
msgid ""
|
||
"The number of hours tickets are taking to be solved, grouped by team and "
|
||
"ticket type."
|
||
msgstr ""
|
||
"O número de horas que os bilhetes estão levando para serem resolvidos, "
|
||
"agrupados por equipe e tipo de bilhete."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:39
|
||
msgid ""
|
||
"Check if your expectations are met by *measuring* the *Time to close "
|
||
"(hours)*. Your customers not only expect fast responses but they also want "
|
||
"their issues to be handled quickly."
|
||
msgstr ""
|
||
"Verifique se suas expectativas são atendidas com *medidas* o *tempo de "
|
||
"fechamento (horas)*. Seus clientes não só esperam respostas rápidas, mas "
|
||
"também querem que seus problemas sejam tratados rapidamente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
|
||
msgid "Save filters"
|
||
msgstr "Salvar filtros"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:50
|
||
msgid ""
|
||
"Save the filters you use the most and avoid having to reconstruct them every"
|
||
" time they are needed. To do so, set the groups, filters, and measures "
|
||
"needed. Then, go to *Favorites*."
|
||
msgstr ""
|
||
"Salve os filtros que você mais usa e evite ter que reconstruí-los toda vez "
|
||
"que forem necessários. Para fazer isso, configure os grupos, filtros e "
|
||
"medidas necessárias. Em seguida, vá para *Favoritos*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:59
|
||
msgid ":doc:`receiving_tickets`"
|
||
msgstr ":doc:`receiving_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||
msgid "Service Level Agreements (SLA)"
|
||
msgstr "Acordos de Nível de Serviço (SLA)"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"Service Level Agreements (SLA) are commitments you make with your customers "
|
||
"to outline how a service is delivered. It bolsters trust between you and "
|
||
"your customers as it makes clear what needs to be done, to what standard, "
|
||
"and when."
|
||
msgstr ""
|
||
"Acordos de Nível de Serviço (SLA) são compromissos que você assume com seus "
|
||
"clientes para delinear como um serviço é fornecido. Ele reforça a confiança "
|
||
"entre você e seus clientes, pois deixa claro o que precisa ser feito, em que"
|
||
" padrão e quando."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||
msgid "Create your policies"
|
||
msgstr "Crie suas políticas"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
|
||
msgid ""
|
||
"First, enable the feature on the settings of the team you would like "
|
||
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr ""
|
||
"Primeiro, habilite o recurso sobre as configurações da equipe que você "
|
||
"gostaria que as políticas fossem aplicadas, indo para "
|
||
":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams'."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"Create your policies through the team’s settings page or go to "
|
||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||
msgstr ""
|
||
"Crie suas políticas através da página de configurações da equipe ou vá para "
|
||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||
msgid ""
|
||
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
|
||
" a ticket needs to have for the policy to be applied."
|
||
msgstr ""
|
||
"Escolha para qual **equipa** a apólice é relevante e a **Prioridade Mínima**"
|
||
" um ingresso necessário para que a apólice seja aplicada."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
|
||
msgid ""
|
||
"**Target** is the stage a ticket needs to reach within the period defined to"
|
||
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
|
||
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
|
||
"a ticket has more than one policy applied to it, the closest deadline of all"
|
||
" SLAs is the one considered."
|
||
msgstr ""
|
||
"**Target** é o estágio que um bilhete precisa alcançar dentro do período "
|
||
"definido para satisfazer o SLA. O período é baseado na data de criação do "
|
||
"ingresso, e um prazo é estabelecido no formulário do ingresso uma vez que "
|
||
"ele corresponda a uma regra da política do SLA. Se um ingresso tem mais de "
|
||
"uma política aplicada a ele, o prazo mais próximo de todos os SLAs é o prazo"
|
||
" considerado."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
|
||
msgid ""
|
||
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
|
||
"the deadline field is not shown anymore."
|
||
msgstr ""
|
||
"Quando um bilhete tiver satisfeito uma política SLA, a etiqueta SLA aparece "
|
||
"em verde e o campo de prazo não é mais exibido."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
|
||
msgid "SLA Analysis"
|
||
msgstr "Análise de SLA"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
|
||
" *Filters* and *Group by* to identify tickets that should be prioritized and"
|
||
" keep track of upcoming deadlines."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis'. "
|
||
"Aplique *Filtros* e *Grupos por* para identificar os bilhetes que devem ser "
|
||
"priorizados e acompanhar os próximos prazos."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
|
||
msgid "Timesheet and Invoice"
|
||
msgstr "Folha de horas de trabalho e fatura"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
|
||
msgstr "Tempo gasto na fatura de ingressos (Serviços de suporte pré-pago)"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
|
||
msgid ""
|
||
"Have the option to work with prepaid support services, meaning that a sales "
|
||
"order and a corresponding invoice are issued and, once the service is done, "
|
||
"you can deduct the time spent. Odoo allows it to happen because the "
|
||
"applications are fully integrated, resulting in faster responses to your "
|
||
"customer needs."
|
||
msgstr ""
|
||
"Tenha a opção de trabalhar com serviços de suporte pré-pagos, o que "
|
||
"significa que uma ordem de venda e uma fatura correspondente são emitidas e,"
|
||
" uma vez terminado o serviço, você pode deduzir o tempo gasto. Odoo permite "
|
||
"que isso aconteça porque as aplicações são totalmente integradas, resultando"
|
||
" em respostas mais rápidas às necessidades de seus clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
|
||
msgid "Step 1: Set up a helpdesk team"
|
||
msgstr "Etapa 1: Monte uma equipe de helpdesk"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
|
||
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
|
||
"Reinvoicing*."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams', "
|
||
"criar ou editar uma equipe existente, e ativar *Timesheet on Ticket* e *Time"
|
||
" Reinvoicing*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
|
||
msgid ""
|
||
"Select or create a project under *Timesheet on Ticket*. The selected/created"
|
||
" is the one at which employees timesheet on by default. However, it can be "
|
||
"ultimately modified on each ticket."
|
||
msgstr ""
|
||
"Selecione ou crie um projeto em *Timesheet on Ticket*. O selecionado/criado "
|
||
"é aquele no qual os funcionários da folha de ponto por padrão. No entanto, "
|
||
"ela pode ser modificada em última instância em cada bilhete."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
|
||
msgid "Step 2: Set up a service"
|
||
msgstr "Etapa 2: Monte um serviço"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
|
||
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
|
||
"the unit of measure of your service."
|
||
msgstr ""
|
||
"Vá para :menuselection:`Sales --> Configuration --> Settings' e habilite "
|
||
"*Units of Measure* para opcionalmente poder escolher *horas* (por exemplo) "
|
||
"como a unidade de medida de seu serviço."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
|
||
msgid ""
|
||
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
|
||
" an existing one, and set its *Product Type* as *Service*."
|
||
msgstr ""
|
||
"Depois, vá para :menuselection:`Sales --> Products --> Products`, crie ou "
|
||
"edite um já existente, e defina seu *Product Type* como *Service*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
|
||
msgid ""
|
||
"Now, select the invoicing management you would like to have under the "
|
||
"*Sales* tab. We recommend the following configuration:"
|
||
msgstr ""
|
||
"Agora, selecione a gestão de faturamento que você gostaria de ter sob a guia"
|
||
" *Vendas*. Recomendamos a seguinte configuração:"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
|
||
msgid ""
|
||
"This configuration ensures that the customer is invoiced by the number of "
|
||
"hours predicted in the sales order, meaning that less or extra hours "
|
||
"recorded are not taken into account. It also ensures that every time a sales"
|
||
" order is confirmed, a new task is created under the right project, "
|
||
"automating the process."
|
||
msgstr ""
|
||
"Esta configuração garante que o cliente seja faturado pelo número de horas "
|
||
"previstas no pedido de venda, o que significa que menos horas ou horas "
|
||
"extras registradas não são levadas em conta. Também assegura que toda vez "
|
||
"que uma ordem de venda é confirmada, uma nova tarefa é criada sob o projeto "
|
||
"correto, automatizando o processo."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
|
||
msgid ""
|
||
"We recommend setting up a specific project, as it was done for this flow "
|
||
"example. The important thing to remember is that the sales order item needs "
|
||
"to be set on the corresponding project or task, in order to reinvoice the "
|
||
"time spent on a ticket."
|
||
msgstr ""
|
||
"Recomendamos a criação de um projeto específico, como foi feito para este "
|
||
"exemplo de fluxo. O importante a lembrar é que o item da ordem de venda "
|
||
"precisa ser definido no projeto ou tarefa correspondente, a fim de refazer o"
|
||
" tempo gasto em um bilhete."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
|
||
msgid "Prevision an invoice and record time"
|
||
msgstr "Prever uma fatura e um tempo recorde"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
|
||
msgid "Step 1: Place an order"
|
||
msgstr "Etapa 1: Fazer um pedido"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
|
||
"helpdesk service product you have previously set up, with the customer who "
|
||
"needs the ticket to be opened. Set the number of hours needed to assist the "
|
||
"customer and *Confirm* the order."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Vendas --> Encomendas --> Encomendas' e criar um "
|
||
"para o produto de serviço de helpdesk que você já montou anteriormente, com "
|
||
"o cliente que precisa do bilhete para ser aberto. Defina o número de horas "
|
||
"necessárias para assistir o cliente e *Confirme* o pedido."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
|
||
msgid "Step 2: Invoice the customer"
|
||
msgstr "Etapa 2: Faturar o cliente"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
|
||
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
|
||
msgstr ""
|
||
"Em *Vendas*, selecione a respectiva ordem de venda para *Criar fatura*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
|
||
msgid "Step 3: Link the task to the ticket"
|
||
msgstr "Etapa 3: Vincular a tarefa ao bilhete"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
|
||
msgid ""
|
||
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
|
||
"task created by the confirmation of the sales order."
|
||
msgstr ""
|
||
"Agora, em *Helpdesk*, crie ou edite o respectivo bilhete e vincule-o à "
|
||
"tarefa criada pela confirmação da ordem de venda."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
|
||
msgid "Step 4: Record the time spent"
|
||
msgstr "Passo 4: Registre o tempo gasto"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
|
||
msgid ""
|
||
"Still on the respective helpdesk ticket, record the hours performed under "
|
||
"the *Timesheets* tab."
|
||
msgstr ""
|
||
"Ainda no respectivo ticket do helpdesk, registrar as horas executadas sob a "
|
||
"guia *Timesheets*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
|
||
msgid ""
|
||
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
|
||
" column in the sales order."
|
||
msgstr ""
|
||
"Observe que as horas registradas no formulário do bilhete são mostradas na "
|
||
"coluna *Entregado* no pedido de venda."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
|
||
msgid ""
|
||
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
|
||
"the dedicated task."
|
||
msgstr ""
|
||
"As horas registradas no bilhete são automaticamente mostradas em "
|
||
"*Timesheets* e na tarefa dedicada."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
|
||
msgid ":doc:`reinvoice_from_project`"
|
||
msgstr ":doc:`reinvoice_de_projecto`"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
|
||
msgid ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
|
||
msgstr ":doc:`/aplicações/inventário_e_mrp/inventário/gestão/produtos/uom`"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
|
||
msgstr "Tempo gasto na fatura de ingressos (Serviços de suporte pós-pago)"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
|
||
msgid ""
|
||
"Directly pull the billable time you have tracked on your helpdesk tickets "
|
||
"into sales orders and invoices through a project task. It gives you more "
|
||
"control over what you charge your client, and it is more efficient."
|
||
msgstr ""
|
||
"Puxe diretamente o tempo faturável que você rastreou em seus bilhetes do "
|
||
"helpdesk para os pedidos de venda e faturas através de uma tarefa de "
|
||
"projeto. Isso lhe dá mais controle sobre o que você cobra de seu cliente, e "
|
||
"é mais eficiente."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:10
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:10
|
||
msgid "Configuration"
|
||
msgstr "Configuração"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`"
|
||
" and enable the options *Timesheet on Ticket* and *Time Reinvoicing*."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> "
|
||
"Edit` e habilitar as opções *Timesheet on Ticket* e *Time Reinvoicing*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
|
||
msgid ""
|
||
"Under *Timesheet on Ticket*, choose the *Project* to which tickets (and "
|
||
"timesheets) will be linked by default. Open its *External link* to enable "
|
||
"the feature *Bill from tasks*."
|
||
msgstr ""
|
||
"Em *Folha de tempo no bilhete*, escolha o *Projeto* ao qual os bilhetes (e "
|
||
"as folhas de tempo) estarão ligados por padrão. Abra seu *Ligação externa* "
|
||
"para habilitar a função *Carta de tarefas*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:22
|
||
msgid "Create a sales order and an invoice"
|
||
msgstr "Criar uma ordem de venda e uma fatura"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:24
|
||
msgid ""
|
||
"Now, once you have recorded the time you spent on the helpdesk ticket, under"
|
||
" the *Timesheets* tab, access the task clicking on its name."
|
||
msgstr ""
|
||
"Agora, uma vez registrado o tempo gasto no bilhete do helpdesk, sob a guia "
|
||
"*Timesheets*, acesse a tarefa clicando em seu nome."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:31
|
||
msgid "*Create Sales Order* and proceed to create the invoice."
|
||
msgstr "*Criar ordem de venda* e proceder para criar a fatura."
|
||
|
||
#: ../../content/applications/services/planning.rst:8
|
||
#: ../../content/applications/services/project/planning.rst:5
|
||
msgid "Planning"
|
||
msgstr "Planejamento"
|
||
|
||
#: ../../content/applications/services/planning.rst:11
|
||
msgid "`Odoo Tutorials: Planning <https://www.odoo.com/slides/planning-60>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:3
|
||
msgid "Create a Schedule and Make Encoding Easier"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:5
|
||
msgid ""
|
||
"Organize regular schedules or forecast projects in a long term basis. Create"
|
||
" shifts to manage your tasks, assign employees, and stay organized at a high"
|
||
" level."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:9
|
||
msgid "Organize your team by roles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:11
|
||
msgid ""
|
||
"Go to :menuselection:`Configuration --> Roles --> Create`. Optionally, go to"
|
||
" the *Employees* application, select the respective employee, and under "
|
||
"*Work Information* select the *Default Planning Role*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:20
|
||
msgid "Make shifts recurrent"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:22
|
||
msgid ""
|
||
"While creating a shift, select *Repeat* and configure as needed, saving you "
|
||
"from the need of re-planning it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:30
|
||
msgid ""
|
||
"Repeated shifts are generated for the next six months. A modification is "
|
||
"possible in :ref:`developer mode <developer-mode>`, from *Settings*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:38
|
||
msgid "To duplicate a shift in the Gantt view, press CTRL + drag and drop."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:41
|
||
msgid "Save shifts as templates"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:43
|
||
msgid ""
|
||
"If creating a shift on the fly and know you might use that template in the "
|
||
"future, click on *Save as a Template*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:51
|
||
msgid ""
|
||
"To create a template in advance, go to :menuselection:`Configuration --> "
|
||
"Shifts Templates --> Create`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:55
|
||
msgid "Duplicate a planning from the previous week"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:57
|
||
msgid ""
|
||
"When in the Gantt view, either under *Schedule by Employee, Role or "
|
||
"Project*, instead of re-planning shifts that have been planned before, "
|
||
"simply click on *Copy Previous Week*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/duplicate_a_planning.rst:65
|
||
msgid ""
|
||
"The integration with the *Time off* and *Employee* applications, show you "
|
||
"grayed cells to the days when the employee does not work and is on vacation "
|
||
"time, for example."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:3
|
||
msgid "Send Planned Shifts and Give Employees Autonomy Over Shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:5
|
||
msgid ""
|
||
"If you are not on top of your tasks and shifts you might fall behind, losing"
|
||
" productivity. Allowing your employees to have a say over shifts helps you "
|
||
"to be on top of your workload, and gives them flexibility."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:10
|
||
msgid "Publish and send the planned week by email"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:12
|
||
msgid ""
|
||
"Once you have your shifts planned, click on *Send Schedule*. Select *Include"
|
||
" Open shift* if you would like the *Unassigned* shifts to be seen."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:19
|
||
msgid ""
|
||
"Choose if you just want to *Publish* or *Publish and Send*. If you *Publish "
|
||
"and Send*, employees get an email that redirects them to their planned "
|
||
"tasks:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:26
|
||
msgid ""
|
||
"Employees will not be able to see shifts until they have been published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:29
|
||
msgid "Let employees unassign themselves from shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:31
|
||
msgid ""
|
||
"Go to *Configuration* and enable *Allow Unassignment*. From now on, when an "
|
||
"employee opens his tasks, he can indicate his unavailability clicking on *I "
|
||
"am unavailable*. The shift will be opened again, allowing someone else to "
|
||
"take it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning/overview/send_planned_shifts.rst:44
|
||
msgid "Employees have portal access; users have access to the database."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:8
|
||
msgid "Project"
|
||
msgstr "Projeto"
|
||
|
||
#: ../../content/applications/services/project.rst:11
|
||
#: ../../content/applications/services/timesheets.rst:11
|
||
msgid ""
|
||
"`Odoo Tutorials: Project and Timesheets "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
msgstr ""
|
||
"Tutoriais 'Odoo': Projeto e folhas de tempo "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:3
|
||
msgid "Advanced Project Settings"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:5
|
||
msgid ""
|
||
"Projects can be created for a specific customer or team, and can be "
|
||
"coordinated among your employees through visibility options. Stages can be "
|
||
"shared among tasks, and the exact time spent on each project can be tracked."
|
||
" All of it in favor of a more integrated and dynamic organization."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:10
|
||
msgid "Create advanced projects"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:11
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Projects --> Create`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:13
|
||
msgid ""
|
||
"Choose a *Customer* in order to create a project specifically for him. If "
|
||
"not, simply leave the field blank."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:20
|
||
msgid "Choose who can access a project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:22
|
||
msgid ""
|
||
"To create a project for specific teams, under *Visibility*, choose who can "
|
||
"have access to the project:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:25
|
||
msgid ""
|
||
"*Invited employees*: the ones who are followers (see "
|
||
":doc:`../tasks/collaborate`)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:26
|
||
msgid "*All employees*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:27
|
||
msgid ""
|
||
"*Portal users and all employees*: it enables the option *Share*. Recipients "
|
||
"receive an email with an invitation to access the document (project)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:30
|
||
msgid ""
|
||
"Choose an *Analytic Account* to track the profitability of your project in a"
|
||
" specific account."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:33
|
||
msgid "Timesheet and record time on tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:35
|
||
msgid "To track the time spent on tasks, enable *Timesheets*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:36
|
||
msgid "In order to be able to launch a timer, also enable *Timesheet timer*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:43
|
||
msgid "Create sales orders from a task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:45
|
||
msgid ""
|
||
"To invoice the time (service) and material used on a task, enable *Bill from"
|
||
" tasks*. Then, choose the service/product which you would like to bill, or "
|
||
"create one on the fly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:54
|
||
msgid "Track the material used on a task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:56
|
||
msgid ""
|
||
"After enabling *Bill from Tasks*, enable *Products on Tasks* to track the "
|
||
"products/material used during the work on a specific task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:64
|
||
msgid "Take advantage of worksheets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:66
|
||
msgid ""
|
||
"Worksheets are reports of the work done. To customize and include them in "
|
||
"your tasks, enable *Worksheets*. Choose an existing template or create one "
|
||
"on the fly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:74
|
||
msgid "Schedule shifts on projects"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:76
|
||
msgid ""
|
||
"To create shifts to manage your tasks, assign employees, and stay organized,"
|
||
" enable *Planning*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:88
|
||
msgid "Manage employees work hours"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:90
|
||
msgid ""
|
||
"*Working time* defines the number of your employees’ working hours. It "
|
||
"adjusts the Gantt planning view of your interventions. Open the external "
|
||
"link to adjust the daily hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:99
|
||
msgid "Share stages across projects"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:102
|
||
msgid ""
|
||
"In order to have a clean Kanban view that works across projects, and to "
|
||
"avoid duplicates, delineate specific stages for different projects."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/advanced_projects.rst:105
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>` then go to "
|
||
":menuselection:`Project --> Configuration --> Stages`. Choose the respective"
|
||
" one and add the projects among which you would like to share stages."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:3
|
||
msgid "Gather Feedback from Customers"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:5
|
||
msgid ""
|
||
"Finding out what your clients think about the experience they have with your"
|
||
" company, can inspire you to have insights on how to improve your "
|
||
"product/service, adjusting your business to fit their needs. It shows that "
|
||
"you value their opinions and provides a reliable source of information to "
|
||
"other consumers."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Settings` and enable "
|
||
"*Use Rating on Project*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:19
|
||
msgid ""
|
||
"*Set Email Template to Stages* in order to define the template to be sent at"
|
||
" a specific stage(s)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:20
|
||
msgid "Choose an existing template or create one on the fly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:27
|
||
msgid "Choosing the projects I want feedback from"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:30
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Projects --> Edit` and "
|
||
"configure the wanted projects to have the email template previously set "
|
||
"sent, by the change of a stage or periodically."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:32
|
||
msgid ""
|
||
"Enable *Rating visible publicly* if you would like to publish the ratings in"
|
||
" order to communicate them to a customer, prospect or the rest of your team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:40
|
||
msgid "See the customer rating email sent under the *Log notes* of your task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:47
|
||
msgid "Get reports"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:49
|
||
msgid ""
|
||
"Under :menuselection:`Project --> Reporting --> Customer Ratings` see "
|
||
"ratings by task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/feedback.rst:55
|
||
msgid ""
|
||
"Clicking on the percentage of happy ratings over the last 30 days in the "
|
||
"*Projects* overview, redirects you to your website with more rating details."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:3
|
||
msgid "Track Projects’ Profitability"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:5
|
||
msgid ""
|
||
"A project runs smoother if you can have an overview of its costs, revenues, "
|
||
"profitability, tasks, time and people, all in the same place. It allows you "
|
||
"to make smarter business decisions as you know where you are standing and "
|
||
"can course-correct if needed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:10
|
||
msgid "Track costs and revenue"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:13
|
||
msgid "If you have the Timesheets application installed"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:15
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Projects`, choose the "
|
||
"respective project, *Edit* and enable *Timesheets*. A menu *Overview* "
|
||
"becomes available in the Kanban view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:22
|
||
msgid ""
|
||
"The overview shows the hours recorded split by the different billable "
|
||
"options, profitability, time by people according to the billable hours "
|
||
"recorded, and even a timesheet table."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:30
|
||
msgid "If you do not have the Timesheets application installed"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:34
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>`. Then go to *Manager "
|
||
"Users* and enable *Analytic Accounting*. Now, go to :menuselection:`Project "
|
||
"--> Configuration --> Projects` and specify an *Analytic Account* under the "
|
||
"needed project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:36
|
||
msgid ""
|
||
"A *Profitability* menu to the costs and revenues of this analytic account is"
|
||
" directly available in the Kanban view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:44
|
||
msgid "Reporting"
|
||
msgstr "Comunicando"
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:46
|
||
msgid ""
|
||
"Under *Reporting*, obtain a report on the *Project Costs and Revenues*. "
|
||
"Choose among graph options or do your analysis through a pivot view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:54
|
||
msgid ":doc:`/applications/finance/accounting/others/analytic/usage`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:55
|
||
msgid ":doc:`/applications/finance/accounting/others/analytic/timesheets`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/profitability.rst:56
|
||
msgid ""
|
||
":doc:`/applications/finance/accounting/others/analytic/purchases_expenses`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:3
|
||
msgid "Create Projects and Tasks from Sales Orders"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:5
|
||
msgid ""
|
||
"When you sell your services, you can choose to automatically have a "
|
||
"project/task created, helping you to not lose track of the work that needs "
|
||
"to get done, streamlining the processes between teams. In addition to that, "
|
||
"you are able to invoice or reinvoice clients according to the exact time "
|
||
"spent on that service."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:11
|
||
msgid "Product set up"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:15
|
||
msgid ""
|
||
"Under :menuselection:`Sales --> Products --> Products` create a new product "
|
||
"or set up an existing one. Under *General Information* set the *Product "
|
||
"Type* as *Service*. Under the *Sales* tab select the *Service Invoicing "
|
||
"Policy* and *Service Tracking*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:16
|
||
msgid "If you choose to:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:19
|
||
msgid ""
|
||
"- *Create a task in an existing project*: a task is added in the first "
|
||
"column of the selected project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:21
|
||
msgid ""
|
||
"- *Create a task in sales order’s project*: a new project for each sales "
|
||
"order of that service is created based on the template you have chosen."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:23
|
||
msgid ""
|
||
"- *Create a new project but no task*: only creates a new project, for each "
|
||
"time that service is sold, based on the skeleton of the project template "
|
||
"chosen."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:30
|
||
msgid "Confirm a quotation and have a project/task created"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:32
|
||
msgid ""
|
||
"Now, once a *Quotation* is confirmed and transformed into a *Sales Order*, a"
|
||
" project or task is automatically created."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:40
|
||
msgid "Access the task generated from Project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:42
|
||
msgid ""
|
||
"On the *Project* application, your new project and/or task (depending on the"
|
||
" previous *Service Tracking* options chosen), is shown:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:51
|
||
msgid "Record the time spent and create an invoice"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:53
|
||
msgid ""
|
||
"From *Project*, access your task and document the time spent under the "
|
||
"*Timesheets* tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:59
|
||
msgid ""
|
||
"Once the task is complete, click on *Sales Order* and *Create Invoice*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:66
|
||
msgid ""
|
||
"To only invoice approved timesheets, go to :menuselection:`Timesheets --> "
|
||
"Configuration --> Settings`, and enable *Approved timesheets only*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:70
|
||
msgid ":doc:`../overview/setup`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/advanced/so_to_task.rst:71
|
||
msgid ":doc:`/applications/sales/sales/invoicing/subscriptions`"
|
||
msgstr ":doc:`/applications/sales/sales/invoicing/subscriptions`"
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:3
|
||
msgid "Get Started with Project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:5
|
||
msgid ""
|
||
"Managing projects means managing people, tasks, due dates, budgets and "
|
||
"predicted return on investments. For all of it, you need a solution that "
|
||
"allows you to reduce risks, get information at a glance, have an overview of"
|
||
" your progress and stay organized. And, from start to finish, to be able to "
|
||
"run multiple projects in parallel easily. Odoo Project application is the "
|
||
"solution you need."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:11
|
||
msgid "Creating a new project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:13
|
||
msgid ""
|
||
"Click on *Create*. Specify the name of the project and choose which features"
|
||
" you would like to integrate. Note that they can be enabled afterward "
|
||
"through *Settings*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:21
|
||
msgid "Manage your project’s stages"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:23
|
||
msgid ""
|
||
"Open your project and add as many columns as there are stages in your "
|
||
"project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:27
|
||
msgid ""
|
||
"Each project stage can be characterized by a distinct set of activities, or "
|
||
"your stages can guide you to the different steps a project has to go "
|
||
"through. It is important to set them right as they lead you from the first "
|
||
"idea or step to its conclusion, contributing to the overall success of your "
|
||
"project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:33
|
||
msgid ""
|
||
"For each stage, there are markers for the status of tasks that you can "
|
||
"personalize."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:34
|
||
msgid ""
|
||
"Drag your mouse over a stage name, and click on :menuselection:`Settings -->"
|
||
" Edit`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:41
|
||
msgid ""
|
||
"The dots correspond to customizable markers applied on tasks, making it "
|
||
"easier to know which tasks require attention. You can give them any "
|
||
"signification you like."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:50
|
||
msgid "Rearrange stages"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:52
|
||
msgid ""
|
||
"From the Kanban view of your project, you can add stages by clicking on *Add"
|
||
" a column*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:54
|
||
msgid ""
|
||
"To rearrange the order of your stages easily do so by dragging and dropping "
|
||
"columns. You can also fold or unfold them on *Settings*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:62
|
||
msgid ":doc:`../tasks/collaborate`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/setup.rst:63
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:66
|
||
msgid ":doc:`../record_and_invoice/time_record`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/share.rst:3
|
||
msgid "Share Projects and Tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/share.rst:5
|
||
msgid ""
|
||
"When you share your projects/tasks, you allow external users to be on the "
|
||
"same page as you. It avoids misunderstandings, simplifies communication, and"
|
||
" allows you to become a more coordinated company as you get the right "
|
||
"information to the right people."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/share.rst:10
|
||
msgid "Share projects and tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/share.rst:12
|
||
msgid "To share a project, go to :menuselection:`Manage --> Share`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/share.rst:19
|
||
msgid ""
|
||
"To share a task, open it and click on :menuselection:`Action --> Share`. "
|
||
"Choose an existing *Recipient(s)* or create it on the fly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/overview/share.rst:27
|
||
msgid ""
|
||
"The recipient receives an email saying that he has been invited to access a "
|
||
"document. In the example below, a project was shared. When the user opens "
|
||
"it, he sees the settings of that project and can access its tasks, for "
|
||
"example."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:3
|
||
msgid "Forecast Resources Across Projects"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:5
|
||
msgid ""
|
||
"Allocate the needed time for specific tasks under a planned shift. Once that"
|
||
" is done, analyse Key Performance Indicators (KPIs), so you can evaluate "
|
||
"your employees’ performance and workload, besides the progress of your "
|
||
"projects/tasks when comparing the planned and effective hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:10
|
||
msgid "Allocate times under shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:12
|
||
msgid ""
|
||
"When planning a shift, in the *Planning* application, create a project and a"
|
||
" task on the fly, or simply select the one you want."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:20
|
||
msgid ""
|
||
"*Allocated Time (%)* allows you to define the percentage of time you would "
|
||
"like your employee to work on that specific task during his shift. See that "
|
||
"information in hours on *Allocated hours*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:22
|
||
msgid ""
|
||
"The calculation shows you how many hours out of the total shift time (*End "
|
||
"date* - *Start date*) are spent by the employee on that task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:24
|
||
msgid ""
|
||
"On :menuselection:`Project --> Planning --> By Project`, immediately see the"
|
||
" total number of employees allocated per project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:31
|
||
msgid "Compare forecast hours with the effective ones"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:33
|
||
msgid ""
|
||
"Now, once the employee has timesheeted his hours in the task, go to "
|
||
"*Project* and with the *View list*, under *All Tasks*, conveniently see the "
|
||
"*Planned Hours* compared to the *Remaining Hours*, and a calculation of the "
|
||
"*Progress*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/planning/forecast.rst:42
|
||
msgid "Reminder: the option *Timesheets* has to be enabled on your project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice.rst:5
|
||
msgid "Record Time and Invoice"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:3
|
||
msgid "Invoice Time Spent on Tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:5
|
||
msgid ""
|
||
"When it is time to bill your client for their finished project/task, you can"
|
||
" choose to shorten processes and save time by pulling the billable time you "
|
||
"have tracked into sales orders, and invoices, directly from the "
|
||
"project/task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:10
|
||
msgid "Enable the Timesheet feature"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:12
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Settings` and enable "
|
||
"*Timesheets*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:15
|
||
msgid "Create a sales order and invoice from a task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:18
|
||
msgid ""
|
||
"Under :menuselection:`Project --> Configuration --> Project`, choose the "
|
||
"corresponding one and enable *Timesheet*, *Timesheet Timer* and *Bill from "
|
||
"Tasks*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:20
|
||
msgid ""
|
||
"Once the time spent on a task under that project has been recorded, click on"
|
||
" *Create Sales Order* and continue to create your invoice."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:26
|
||
msgid ""
|
||
"This way, you can invoice different customers, for different services, at "
|
||
"different rates, without the need to create numerous projects."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:30
|
||
msgid "Create a sales order and invoice from a project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:33
|
||
msgid ""
|
||
"Under :menuselection:`Project --> Configuration --> Project`, choose the "
|
||
"corresponding one and enable *Timesheet* plus *Timesheet Timer*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:35
|
||
msgid ""
|
||
"Now, go to :menuselection:`Project --> Configuration --> Projects`, choose "
|
||
"the project, *Create Sales Order*, and continue to create your invoice."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:38
|
||
msgid ""
|
||
"From here, choose if you want the billing to be based on the project rate: "
|
||
"all timesheets are billed by the same rate, or by the employee rate: "
|
||
"timesheets are billed by the individual rate of the employee."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:45
|
||
msgid ""
|
||
"The project rate allows you to invoice a whole project, for a specific "
|
||
"service, at a specific rate, at once. Example: the implementation of a "
|
||
"system."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:47
|
||
msgid ""
|
||
"The employee rate billing lets you invoice a project broken down into "
|
||
"different services, and different rates. Example: different rates for junior"
|
||
" and senior consultants."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:50
|
||
msgid "Invoice only approved timesheets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:52
|
||
msgid ""
|
||
"Go to :menuselection:`Timesheets --> Configuration --> Settings --> "
|
||
"Invoicing Policy`, and choose *Approved timesheets only*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:59
|
||
msgid ""
|
||
"This ensures that the manager is aware of the hours being logged by each "
|
||
"employee before the customer gets invoiced."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:63
|
||
msgid ":doc:`../advanced/so_to_task`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/invoice_time.rst:64
|
||
msgid ":doc:`./time_record`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:3
|
||
msgid "Record Time Spent on Tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:5
|
||
msgid ""
|
||
"Get to know how much time you are spending on tasks in order to make your "
|
||
"employees’ life easier, and records error-free. Launch the timer in your "
|
||
"browser, stop it on your phone and have all entries synced. Generate "
|
||
"invoices based on the timesheet entries and be sure to invoice your "
|
||
"customers the exact right amount."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:11
|
||
msgid "Manually timesheet on task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:14
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Settings` and enable "
|
||
"*Timesheets*. Then, enable the *Timesheets* option on the project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:15
|
||
msgid ""
|
||
"Now, once you are in your task, under the *Timesheet* tab, *Add a line* and "
|
||
"specify the *Duration*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:22
|
||
msgid "Time tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:25
|
||
msgid ""
|
||
"Under :menuselection:`Project --> Configuration --> Projects`, enable "
|
||
"*Timesheet timer* on the projects on which you need the functionality."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/record_and_invoice/time_record.rst:27
|
||
msgid ""
|
||
"Now, you can time your task clicking on *Start*. *Pause* at any moment, and "
|
||
"*Stop* to confirm the recorded time and add a description."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks.rst:5
|
||
msgid "Tasks"
|
||
msgstr "Tarefas"
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:3
|
||
msgid "Collaborate on Tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:5
|
||
msgid ""
|
||
"Being able to collaborate virtually but with the same effect as if people "
|
||
"were in the same room increases your productivity. It results in faster "
|
||
"execution of processes, brainstorming and decision made easier while also "
|
||
"allowing the support of outside contributions."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:10
|
||
msgid "Add followers to a project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:12
|
||
msgid "*Edit* the project to add followers."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:14
|
||
msgid ""
|
||
"Followers are notified of any changes: tasks sliding from one stage to "
|
||
"another, conversations taking place, etc."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:21
|
||
msgid ""
|
||
"Following a project automatically makes you a follower of all its tasks."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:24
|
||
msgid "Add followers to a task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:26
|
||
msgid ""
|
||
"Within a task, click on the *Followers* icon. Followers get notified of any "
|
||
"changes in the task and can see the task like you do, with the description "
|
||
"and the chatter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:34
|
||
msgid "Select which notifications to get"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:36
|
||
msgid ""
|
||
"For a project or task, select what you would like to be notified about. For "
|
||
"that, *Edit subscription*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:44
|
||
msgid "Use the pad like a collaborative note"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:48
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Settings --> "
|
||
"Collaborative Pads`, then edit the *Settings* of the project you would like "
|
||
"the feature to work and enable *Use Collaborative Pads*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:51
|
||
msgid ""
|
||
"Now, you are able to contribute to tasks in real-time, with several users, "
|
||
"with an Etherpad collaborative note. Every user has his own color and you "
|
||
"can replay the whole creation of the content."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:58
|
||
msgid ""
|
||
"Click on the *</>* icon to get the direct URL of the task description: "
|
||
"useful if you want to share it without adding this person as a follower, or "
|
||
"to someone outside of the company."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:62
|
||
msgid "The Chatter"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:65
|
||
msgid ""
|
||
"*Chatter* is a communication tool that shows the history of a task, "
|
||
"including changes and the interactions between you and your customers or "
|
||
"colleagues."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:68
|
||
msgid ""
|
||
"To interact with followers, whether there are internal or external, click on"
|
||
" *Log a note* and ping them using the at symbol (*@*). If you want to send a"
|
||
" message/email to all the followers in the task, use *Send a message*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:70
|
||
msgid ""
|
||
"You can also ping a channel using the hashtag sign (*#*). This way, users "
|
||
"can have a channel per project team, for example."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:77
|
||
msgid "Schedule activities"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:79
|
||
msgid ""
|
||
"Do not forget promises made and stay organized by conveniently *Scheduling "
|
||
"activities* from the chatter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:87
|
||
msgid "Edit or create new activities types"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/collaborate.rst:89
|
||
msgid "Go to :menuselection:`Project --> Configuration --> Activity Types`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:3
|
||
msgid "Create Project's Tasks from an Email Alias"
|
||
msgstr "Criar Tarefas do Projeto a partir de um E-mail Alias"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:5
|
||
msgid ""
|
||
"When you already have an email address that customers know from the top of "
|
||
"their heads, changing it is the last thing you want to do. Instead, link "
|
||
"that address to your project and transform those conversations into "
|
||
"structured work. It automatically creates a task in the first stage of a "
|
||
"project."
|
||
msgstr ""
|
||
"Quando você já tem um endereço de e-mail que os clientes conhecem de cima da"
|
||
" cabeça, mudá-lo é a última coisa que você quer fazer. Em vez disso, vincule"
|
||
" esse endereço ao seu projeto e transforme essas conversas em trabalho "
|
||
"estruturado. Isso cria automaticamente uma tarefa na primeira etapa de um "
|
||
"projeto."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:11
|
||
msgid "Set up an incoming email server"
|
||
msgstr "Configurar um servidor de e-mail de entrada"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:14
|
||
msgid ""
|
||
"On the *Settings* application, enable *External Email Servers* and define "
|
||
"the incoming email alias you would like to use."
|
||
msgstr ""
|
||
"No aplicativo *Settings*, habilite *Servidores de e-mail externos* e defina "
|
||
"o e-mail de entrada que você gostaria de usar."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:15
|
||
msgid ""
|
||
"**For more information**: "
|
||
":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:18
|
||
msgid "Configure the email alias in your project"
|
||
msgstr "Configure o e-mail alias em seu projeto"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:22
|
||
msgid ""
|
||
"Now that you have the incoming email server set up, go to "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
|
||
"*Emails* tab, define the wanted email alias and choose the policy to receive"
|
||
" a message."
|
||
msgstr ""
|
||
"Agora que você tem o servidor de e-mail de entrada configurado, vá para "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Na aba "
|
||
"*Emails*, defina o apelido do e-mail desejado e escolha a política para "
|
||
"receber uma mensagem."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:23
|
||
msgid "In addition, you can now directly set it when creating a new project."
|
||
msgstr ""
|
||
"Além disso, agora você pode defini-lo diretamente ao criar um novo projeto."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:30
|
||
msgid ""
|
||
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
|
||
"followers of the task."
|
||
msgstr ""
|
||
"Todos os destinatários do e-mail (To/Cc/Bcc) são automaticamente adicionados"
|
||
" como seguidores da tarefa."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:32
|
||
msgid "The email can be seen under the name of your project on the dashboard."
|
||
msgstr ""
|
||
"O e-mail pode ser visto sob o nome do seu projeto no painel de controle."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:40
|
||
msgid ":doc:`./get_started`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:41
|
||
msgid ":doc:`./collaborate`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:3
|
||
msgid "Get Started with Tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:5
|
||
msgid ""
|
||
"Break down a project by creating, assigning and organizing tasks. Set "
|
||
"priorities to help you determine where you want to invest your time first, "
|
||
"manage files within it and keep everything you need to complete your work in"
|
||
" one place. Ensure that your strategies are turned into actionable plans "
|
||
"and, as a result, have a successful project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:11
|
||
msgid "Create a task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:13
|
||
msgid ""
|
||
"Click on *Create*. Once created, add more details opening it and clicking on"
|
||
" *Edit*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:21
|
||
msgid "Assignation"
|
||
msgstr "Atribuição"
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:23
|
||
msgid "Choose the responsible person for a task under *Assigned to*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:30
|
||
msgid "Sort tasks by priority"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:34
|
||
msgid ""
|
||
"Mark the star on your task to set it as a high priority one. That "
|
||
"automatically moves the task to the top of the column. Tasks that are not "
|
||
"starred are classified according to their deadlines."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:36
|
||
msgid ""
|
||
"Note that tasks with dates passed their deadlines are shown in red; tasks "
|
||
"with a deadline for the current date are orange."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:43
|
||
msgid "Manage files in tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:45
|
||
msgid ""
|
||
"Add images/documents to your task by clicking on the *Attachment icon*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:52
|
||
msgid "Files from emails are automatically saved."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:55
|
||
msgid "Set cover images in tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:57
|
||
msgid ""
|
||
"Use *Set Cover Image* to your task and quickly get to comprehend what the "
|
||
"task is about. The image is directly shown in the Kanban view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:66
|
||
msgid "Choose how to visualize tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:68
|
||
msgid ""
|
||
"Tasks can be managed and followed up in the Kanban view, which is a post-it "
|
||
"kind of view divided into different stages. More options are otherwise "
|
||
"available."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/get_started.rst:75
|
||
msgid ""
|
||
"Drag and drop tasks to change their stage and define colors to help you "
|
||
"identify them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:3
|
||
msgid "Work with Sub-tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:5
|
||
msgid ""
|
||
"Being a dynamic and organized company is important as it also helps you to "
|
||
"not overload your employees. For that, split large tasks into smaller ones "
|
||
"by creating subs-tasks, timesheet on them, and have an overview of all hours"
|
||
" recorded."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:12
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Configuration --> Settings --> Sub-tasks`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:18
|
||
msgid "From now on, a *Sub-tasks* menu is available within your task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:25
|
||
msgid ""
|
||
"Select a specific project in which sub-tasks will be created by default"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:27
|
||
msgid ""
|
||
"By default, sub-tasks are created under the same project. However, you can "
|
||
"select another one by going to :menuselection:`Project --> Configuration -->"
|
||
" Projects --> Sub-task Project`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:35
|
||
msgid "Timesheet on sub-tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:37
|
||
msgid ""
|
||
"Make sure the feature *Timesheets* is enabled under :menuselection:`Project "
|
||
"--> Configuration --> Settings` and under the settings of the needed "
|
||
"*Project*. Now you are able to timesheet on your tasks and sub-tasks. The "
|
||
"time recorded on a sub-task is counted on the parent task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:46
|
||
msgid "Transform an existing task into a sub-task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:48
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:58
|
||
msgid "Go to :menuselection:`Settings --> Activate the developer mode`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:49
|
||
msgid "Now access your task, *Edit*, and add a *Parent Task*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:56
|
||
msgid "Unlink a sub-task from a parent task"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/sub_tasks.rst:59
|
||
msgid "Open and *Edit* the respective sub-task to remove the *Parent Task*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets.rst:8
|
||
msgid "Timesheets"
|
||
msgstr "Planilhas de Horas"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:3
|
||
msgid "Compare Hours and do Analyses"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:5
|
||
msgid ""
|
||
"Make sure your employees’ workload is being fairly distributed and control "
|
||
"your tasks to get powerful insights when comparing planned versus effective "
|
||
"hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:9
|
||
msgid "Compare the planned and effective hours of your tasks"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:11
|
||
msgid ""
|
||
"Go to :menuselection:`Project --> Reporting --> Tasks Analysis`, select the "
|
||
"*Pivot* view and refine your *Measures* to *Effective Hours* and *Planned "
|
||
"Hours*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:18
|
||
msgid ""
|
||
"Still on *Project*, under :menuselection:`Reporting --> Planning Analysis` "
|
||
"find a pivot view with an analysis of allocated and effective hours of your "
|
||
"tasks by user and start date, or by any of the other available filters."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:27
|
||
msgid "HR analysis"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/compare.rst:29
|
||
msgid ""
|
||
"Under :menuselection:`Timesheets --> Reporting --> Timesheet/Attendance` "
|
||
"have an overview of the worked hours and allocated time of your employees."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:3
|
||
msgid "Get Started with Timesheets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:5
|
||
msgid ""
|
||
"When you use timesheets (from any device, anywhere) to track the time spent "
|
||
"on tasks, you are able to bill customers for the exact right amount they "
|
||
"should be billed. In addition to it, add a description of the work done to "
|
||
"have a reliable tracking and history, and compare the forecasted times, all "
|
||
"in favor of becoming a more proactive company."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:11
|
||
msgid "Choose an encoding unit"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:14
|
||
msgid ""
|
||
"Under :menuselection:`Timesheets --> Configuration --> Settings`, choose the"
|
||
" unit of measure to register your timesheet. This provides tools and widgets"
|
||
" to help you encoding."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:15
|
||
msgid ""
|
||
"*Minimal duration* is the minimum time at which a task is recorded, when "
|
||
"using the timer."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:18
|
||
msgid ""
|
||
"*Rounding up* times up or down to the nearest minutes or hours, when using "
|
||
"the timer. For example: if the interval is set to 30min, a 14min entry shows"
|
||
" up in reports as 0min, and a 29min entry as 30min."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:25
|
||
msgid "Reportings are expressed in hours, the default value."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:28
|
||
msgid "Create a task from a SO & timesheet on it"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:30
|
||
msgid ""
|
||
"Under the *General Settings* of your product, categorize it as a service."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:34
|
||
msgid ""
|
||
"On the *Sales* tab, (section *Sales Invoicing Policy*) choose if you want to"
|
||
" invoice customers based on the quantity previous ordered (the one sent on a"
|
||
" quotation, for instance), on the time recorded (while the service was being"
|
||
" executed), or by manually adding the time spent when creating the invoice."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:37
|
||
msgid ""
|
||
"Chose the right *Service Tracking* for you and, from now on, when a sales "
|
||
"order is confirmed, Odoo automatically creates a task/project (if that was "
|
||
"the chosen option) and allows you to timesheet on it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:44
|
||
msgid "Choose an Invoicing Policy"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:46
|
||
msgid ""
|
||
"Go to :menuselection:`Timesheets --> Configuration --> Settings` and choose "
|
||
"if you want the recorded time to be directly invoiced, or if it should be "
|
||
"approved first."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:54
|
||
msgid "Send reminders"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:57
|
||
msgid ""
|
||
"Choose to have an automatic email being sent to all users and managers who "
|
||
"have not recorded their times."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:59
|
||
msgid ""
|
||
"Go to :menuselection:`Timesheets --> Configuration --> Settings` and enable "
|
||
"the *Employee Reminder* and *Manager Reminder* features."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/get_started.rst:66
|
||
msgid ""
|
||
"Odoo Timesheets continues to run even if there is no internet connection. "
|
||
"The data syncs once you are back online."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:3
|
||
msgid "Create Timesheets upon Time Off Validation"
|
||
msgstr "Criar folhas de tempos após a validação do Time Off"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:5
|
||
msgid ""
|
||
"Odoo automatically timesheets on project/tasks upon time off requests. This "
|
||
"allows for better overall control over the validation of timesheets, as it "
|
||
"does not leave place for forgetfulness and questions after hours that have "
|
||
"not been timesheeted by the employee."
|
||
msgstr ""
|
||
"Odoo automaticamente folhas de tempos em projetos/tarefas em pedidos de "
|
||
"tempo livre. Isto permite um melhor controle geral sobre a validação das "
|
||
"folhas de horas de trabalho, pois não deixa lugar para o esquecimento e "
|
||
"perguntas após horas que não tenham sido cumpridas pelo funcionário."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:9
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
|
||
" change the *Project* and *Task* set by default, if you like."
|
||
msgstr ""
|
||
"Ative o modo :ref:`developer <developer-mode>mode`, vá para *Timesheets*, e "
|
||
"altere os *Projeto* e *Tarefa* definidos por padrão, se desejar</developer-"
|
||
"mode>."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
|
||
" or create the needed type, and decide if you would like the requests to be "
|
||
"validated or not."
|
||
msgstr ""
|
||
"Ir para :menuselection:`Time Off --> Configuration --> Time Off Types'. "
|
||
"Selecione ou crie o tipo necessário, e decida se deseja ou não que os "
|
||
"pedidos sejam validados."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:26
|
||
msgid ""
|
||
"Now, once the employee has requested his time off and the request has been "
|
||
"validated (or not, depending on the setting chosen), the time is "
|
||
"automatically allocated on *Timesheets*, under the respective project and "
|
||
"task."
|
||
msgstr ""
|
||
"Agora, uma vez que o funcionário tenha solicitado seu tempo livre e a "
|
||
"solicitação tenha sido validada (ou não, dependendo da configuração "
|
||
"escolhida), o tempo é automaticamente alocado em *Timesheets*, sob o "
|
||
"respectivo projeto e tarefa."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:27
|
||
msgid ""
|
||
"On the example below, the user requested *Paid Time off* from July 13th to "
|
||
"15th."
|
||
msgstr ""
|
||
"No exemplo abaixo, o usuário solicitou *Tempo de folga pago* de 13 a 15 de "
|
||
"julho."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:33
|
||
msgid ""
|
||
"Considering that validation is not required, the requested time off is "
|
||
"automatically displayed in *Timesheets*. If validation is necessary, the "
|
||
"time is automatically allocated after the responsible person for validating "
|
||
"does it so."
|
||
msgstr ""
|
||
"Considerando que a validação não é necessária, o tempo de folga solicitado é"
|
||
" automaticamente exibido em *Fichas de Tempo*. Se a validação for "
|
||
"necessária, o tempo é automaticamente alocado depois que o responsável pela "
|
||
"validação o faz."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:41
|
||
msgid ""
|
||
"Click on the magnifying glass, hovering over the concerned cell, to access "
|
||
"all the aggregated data on that cell (day), and see details regarding the "
|
||
"project/task."
|
||
msgstr ""
|
||
"Clique na lupa, pairando sobre a célula em questão, para acessar todos os "
|
||
"dados agregados naquela célula (dia), e veja detalhes sobre o "
|
||
"projeto/tarefa."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:49
|
||
msgid ":doc:`compare`"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:7
|
||
msgid "What can I expect from the support service?"
|
||
msgstr "O que posso esperar do serviço de suporte?"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:11
|
||
msgid "5 days a week"
|
||
msgstr "5 dias por semana"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:13
|
||
msgid ""
|
||
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
|
||
"cost, Monday to Friday**. Our teams are located around the world to ensure "
|
||
"you have support, no matter your location. Your support representative could"
|
||
" be communicating to you from San Francisco, Belgium, or India!"
|
||
msgstr ""
|
||
"Sua assinatura Odoo Online inclui ** suporte 24 horas ilimitado sem custo "
|
||
"extra, de segunda a sexta **. Nossas equipes estão localizadas em todo o "
|
||
"mundo para garantir que você tenha suporte, não importa sua localização. Seu"
|
||
" representante de suporte pode se comunicar com você de São Francisco, "
|
||
"Bélgica ou Índia!"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:18
|
||
msgid ""
|
||
"Our support team can be contacted through our `online support form "
|
||
"<https://www.odoo.com/help>`__."
|
||
msgstr ""
|
||
"Nossa equipe de suporte pode ser contatada através do nosso `formulário de "
|
||
"suporte online <https://www.odoo.com/help>` __."
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:22
|
||
msgid "What kind of support is included?"
|
||
msgstr "Que tipo de suporte está incluído?"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:24
|
||
msgid ""
|
||
"Providing you with relevant material (guidelines, product documentation, "
|
||
"etc...)"
|
||
msgstr ""
|
||
"Fornecendo material relevante (diretrizes, documentação do produto, etc ...)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:26
|
||
msgid ""
|
||
"Answers to issues that you may encounter in your standard Odoo database (eg."
|
||
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
|
||
msgstr ""
|
||
"Respostas para problemas que você pode encontrar em seu banco de dados Odoo "
|
||
"padrão (por exemplo, “Não consigo fechar meu ponto de venda” ou “Não consigo"
|
||
" encontrar meus KPIs de vendas?”)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:28
|
||
msgid "Questions related to your account, subscription, or billing"
|
||
msgstr "Perguntas relacionadas à sua conta, assinatura ou faturamento"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:29
|
||
msgid ""
|
||
"Bug resolution (blocking issues or unexpected behaviour not due to "
|
||
"misconfiguration or customization)"
|
||
msgstr ""
|
||
"Resolução de bug (problemas de bloqueio ou comportamento inesperado não "
|
||
"devido a configuração incorreta ou personalização)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:31
|
||
msgid ""
|
||
"Issues that might occur in a test database after upgrading to a newer "
|
||
"version"
|
||
msgstr ""
|
||
"Problemas que podem ocorrer em um banco de dados de teste após a atualização"
|
||
" para uma versão mais recente"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:33
|
||
msgid ""
|
||
"*Odoo Support does not make changes to your production database without your"
|
||
" agreement and gives you the material and knowledge to do it yourself!*"
|
||
msgstr ""
|
||
"*O suporte Odoo não faz alterações em seu banco de dados de produção sem o "
|
||
"seu consentimento e apenas fornece o material e o conhecimento para você "
|
||
"mesmo fazer!*"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:38
|
||
msgid "What kind of support is not included?"
|
||
msgstr "Que tipo de suporte não está incluído?"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:40
|
||
msgid ""
|
||
"Questions that require us to understand your business processes in order to "
|
||
"help you implement your database"
|
||
msgstr ""
|
||
"Perguntas que exigem que entendamos seus processos de negócios para ajudá-lo"
|
||
" a implementar seu banco de dados"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:42
|
||
msgid ""
|
||
"Training on how to use our software (we will direct you to our many "
|
||
"resources)"
|
||
msgstr ""
|
||
"Treinamento sobre como usar nosso software (iremos encaminhá-lo para nossos "
|
||
"diversos recursos)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:43
|
||
msgid "Import of documents into your database"
|
||
msgstr "Importação de documentos em seu banco de dados"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:44
|
||
msgid ""
|
||
"Guidance on which configurations to apply inside of an application or the "
|
||
"database"
|
||
msgstr ""
|
||
"Orientação sobre quais configurações aplicar dentro de um aplicativo ou "
|
||
"banco de dados"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:45
|
||
msgid ""
|
||
"How to set up configuration models (Examples include: Inventory Routes, "
|
||
"Payment Terms, Warehouses, etc)"
|
||
msgstr ""
|
||
"Como definir modelos de configuração (os exemplos incluem: Rotas de estoque,"
|
||
" condições de pagamento, depósitos, etc)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:47
|
||
msgid "Any intervention on your own servers/deployments of Odoo"
|
||
msgstr ""
|
||
"Qualquer intervenção em seus próprios servidores / implantações de Odoo"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:48
|
||
msgid ""
|
||
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
|
||
"etc)"
|
||
msgstr ""
|
||
"Qualquer intervenção em sua própria conta de terceiros (Ingenico, Authorize,"
|
||
" UPS, etc)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:49
|
||
msgid ""
|
||
"Questions or issues related to specific developments or customizations done "
|
||
"either by Odoo or a third party (this is specific only to your database or "
|
||
"involving code)"
|
||
msgstr ""
|
||
"Perguntas ou problemas relacionados a desenvolvimentos específicos ou "
|
||
"personalizações feitas pela Odoo ou por terceiros (isso é específico apenas "
|
||
"para seu banco de dados ou envolve código)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:53
|
||
msgid ""
|
||
"You can get this type of support with a `Success Pack "
|
||
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
|
||
" will analyze the way your business runs and tell you how you can get the "
|
||
"most out of your Odoo Database. We will handle all configurations and coach "
|
||
"you on how to use Odoo."
|
||
msgstr ""
|
||
"Você pode obter esse tipo de suporte com um `Pacote de sucesso "
|
||
"<https://www.odoo.com/pricing-packs>` __. Com um pacote, um de nossos "
|
||
"consultores irá analisar a forma como seu negócio funciona e dizer como você"
|
||
" pode obter o máximo de seu banco de dados Odoo. Cuidaremos de todas as "
|
||
"configurações e orientaremos você sobre como usar o Odoo."
|