documentation/helpdesk
Baptiste Vergote 871c0ee760
[IMP] mailing: clarification for support question
This is a long term project, following the recurring question we currently face at the support func & tech

Done in the commit:

1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):

- email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent + contact the support and what to tell them. in order to have the quickest and  best answer.

- email_communication/get_started.rst > A small introduction of the content of this section Email communication

- email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.

- email_communication/advanced/

- ...

task-1925363
2020-09-27 10:51:20 +02:00
..
advanced [IMP] improved screenshots on email_marketing, events, fsm, general, helpdesk, marketing_automation, planning, project, sms_marketing, social_marketing, survey, timesheets + add see also in integrations_and_templates.rst (#677) 2020-05-19 09:12:45 +02:00
overview [IMP] mailing: clarification for support question 2020-09-27 10:51:20 +02:00
timesheet_and_invoice [IMP] improved screenshots on email_marketing, events, fsm, general, helpdesk, marketing_automation, planning, project, sms_marketing, social_marketing, survey, timesheets + add see also in integrations_and_templates.rst (#677) 2020-05-19 09:12:45 +02:00
advanced.rst [IMP] helpdesk: improvement of toctree 2020-04-09 14:37:49 +02:00
overview.rst [ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
timesheet_and_invoice.rst [IMP] helpdesk: improvement of toctree 2020-04-09 14:37:49 +02:00