documentation/helpdesk/overview
Baptiste Vergote 871c0ee760
[IMP] mailing: clarification for support question
This is a long term project, following the recurring question we currently face at the support func & tech

Done in the commit:

1/ Modify the references to discuss/advanced/ to match a newly created folder
specific for email communication (more generic and not specifically linked to the discuss app).

2/ Creation of the new folder under 'Practical Information' in the documentation/user (bottom of the page)
that will handle of the mechanism around emails, including (none exhaustive list):

- email_communication/get_helped.rst > A file that is providing reason why the emails might not be properly sent + contact the support and what to tell them. in order to have the quickest and  best answer.

- email_communication/get_started.rst > A small introduction of the content of this section Email communication

- email_communication/advanced/mail_servers.rst > An explanation on how to use an outgoing mail server in Odoo.

- email_communication/advanced/

- ...

task-1925363
2020-09-27 10:51:20 +02:00
..
media [ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
forum_and_elearning.rst [ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
getting_started.rst [IMP] helpdesk: update doc 'Get started with Odoo Helpdesk' (#645) 2020-04-28 13:42:56 +02:00
ratings.rst [ADD] helpdesk: documentation about elearning/forum/rating features (#673) 2020-06-11 17:36:10 +02:00
receiving_tickets.rst [IMP] mailing: clarification for support question 2020-09-27 10:51:20 +02:00
reports.rst [ADD] helpdesk: doc about reports (#661) 2020-05-25 19:03:00 +02:00
sla.rst [IMP] helpdesk: add docs (seealso) on receiving_tickets.rst + sla.rst (#663) 2020-05-05 09:23:34 +02:00