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documentation/content/administration/hosting.md
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Hosting

(hosting-change-solution)=

Change hosting solution

The instructions to change the hosting type of a database depend on the current solution used and to which solution the database should be moved.

Transferring an on-premise database

To Odoo Online

:::{important}

  • Odoo Online is not compatible with non-standard apps.
  • The database's current version must be {doc}supported <supported_versions>. :::

  1. Create a {ref}duplicate of the database <on-premise/duplicate>.

  2. In this duplicate, uninstall all non-standard apps.

  3. Use the database manager to grab a dump with filestore.

  4. Submit a support ticket including the following:

    • your subscription number,
    • the URL you want to use for the database (e.g., company.odoo.com), and
    • the dump as an attachment or as a link to the file (required for 60 MB+ files).

  5. Odoo then makes sure the database is compatible before putting it online. In case of technical issues during the process, Odoo might contact you.

:::{note} If you have time constraints, submit a support ticket as soon as possible to schedule the transfer. :::

To Odoo.sh

Follow the instructions found in {ref}the Import your database section <odoo_sh_import_your_database> of the Odoo.sh Create your project documentation.

Transferring an Odoo Online database

::::{important} Odoo Online's {ref}intermediary versions <supported_versions> are not supported by Odoo.sh or on-premise. Therefore, if the database to transfer is running an intermediary version, it must be upgraded first to the next {ref}major version <supported_versions>, waiting for its release if necessary.

.. example::
   Transferring an online database running on Odoo 16.3 would require first upgrading it to Odoo
   17.0.

:::{tip} Click the gear icon ({guilabel}⚙) next to the database name on the Odoo Online database manager to display its version number. :::

:::{warning} If there is an active Odoo subscription linked to the database being migrated, reach out to the Customer Service Manager or submit a support ticket to complete the subscription transfer. ::: ::::

To on-premise

  1. Sign in to the Odoo Online database manager and click the gear icon ({guilabel}⚙) next to the database name to {guilabel}Download a backup. If the download fails due to the file being too large, contact Odoo support.
  2. Restore the database from the database manager on your local server using the backup.

To Odoo.sh

  1. Sign in to the Odoo Online database manager and click the gear icon ({guilabel}⚙) next to the database name to {guilabel}Download a backup. If the download fails due to the file being too large, contact Odoo support.
  2. Follow the instructions found in {ref}the Import your database section <odoo_sh_import_your_database> of the Odoo.sh Create your project documentation.

Transferring an Odoo.sh database

To Odoo Online

:::{important} Odoo Online is not compatible with non-standard apps. :::

  1. Uninstall all non-standard apps in a staging build before doing it in the production build.

  2. Create a support ticket including the following:

    • your subscription number,
    • the URL you want to use for the database (e.g., company.odoo.com),
    • which branch should be migrated,
    • in which region you want the database to be hosted (Americas, Europe, or Asia),
    • which user(s) will be the administrator(s), and
    • when (and in which timezone) you want the database to be up and running.

  3. Odoo then makes sure the database is compatible before putting it online. In case of technical issues during the process, Odoo might contact you.

:::{note}

  • If you have time constraints, submit a support ticket as soon as possible to schedule the transfer.
  • Select the region closest to most of your users to reduce latency.
  • Future administrator(s) must have an Odoo.com account.
  • The date and time you want the database to be up and running are helpful to organize the switch from the Odoo.sh server to the Odoo Online servers.
  • Databases are not reachable during their migration. :::

To on-premise

  1. Download a {ref}backup of your Odoo.sh production database <odoo_sh_branches_backups>.
  2. Restore the database from the database manager on your local server using the backup.