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On-premise
Register a database
To register your database, enter your subscription code in the banner in the app dashboard. If the registration is successful, the banner will turn green and display the database expiration date.
:::{tip} The expiration date is also displayed at the bottom of the Settings page. :::
(on-premise-duplicate)=
Duplicate a database
Duplicate a database by accessing the database manager on your server
(<odoo-server>/web/database/manager). Typically, you want to duplicate your production database
into a neutralized testing database. It can be done by checking the neutralize box when prompted,
which executes all {file}neutralize.sql scripts for every installed module.
Common error messages and solutions
Registration error
In case of a registration error, the following message should be displayed.
:alt: Database registration error message
To resolve the issue:
-
Check the validity of your Odoo Enterprise subscription by verifying if your subscription details have the tag {guilabel}
In Progresson your Odoo Account or contact your Account Manager. -
Ensure that no other database is linked to the subscription code, as only one database can be linked per subscription.
:::{tip} If a test or a development database is needed, you can {ref}
duplicate a database <on-premise-duplicate>. ::: -
Verify that no databases share the same UUID (Universally Unique Identifier) by opening your Odoo Contract. If two or more databases share the same UUID, their name will be displayed.
:alt: Database UUID error messageIf that is the case, manually change the database(s) UUID or send a support ticket.
-
As the update notification must be able to reach Odoo's subscription validation servers, ensure your network and firewall settings allow the Odoo server to open outgoing connections towards:
- Odoo 18.0 and above:
services.odoo.comon port80 - Odoo 17.0 and below:
services.openerp.comon port80
These ports must be kept open even after registering a database, as the update notification runs once a week.
- Odoo 18.0 and above:
Too many users error
If you have more users in a local database than provisioned in your Odoo Enterprise subscription, the following message should be displayed.
:alt: Too many users on a database error message
When the message appears, you have 30 days to act before the database expires. The countdown is updated every day.
To resolve the issue, either:
- Add more users to your subscription by clicking the {guilabel}
Upgrade your subscriptionlink displayed in the message to validate the upsell quotation and pay for the extra users. - {ref}
Deactivate users <users-deactivate>and reject the upsell quotation.
Once your database has the correct number of users, the expiration message disappears automatically after a few days, when the next verification occurs.
Database expired error
If your database expires before you renew your subscription, the following message should be displayed.
:alt: Database expired error message
This message appears if you fail to act before the end of the 30-day countdown.
To resolve the issue, either:
- Click the {guilabel}
Renew your subscriptionlink displayed in the message and complete the process. If you pay by wire transfer, your subscription will be renewed when the payment arrives which can take a few days. Credit card payments are processed immediately. - Send a support ticket.
on_premise/packages
on_premise/source
on_premise/update
on_premise/deploy
on_premise/email_gateway
on_premise/geo_ip
on_premise/community_to_enterprise