276 lines
8.4 KiB
Plaintext
276 lines
8.4 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Martin Trigaux, 2020
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# Ivan Yelizariev <yelizariev@it-projects.info>, 2020
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# Ekaterina <nawsikaya@bk.ru>, 2020
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 13.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2020-09-22 16:26+0200\n"
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"PO-Revision-Date: 2020-09-22 14:41+0000\n"
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"Last-Translator: Ekaterina <nawsikaya@bk.ru>, 2020\n"
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"Language-Team: Russian (https://www.transifex.com/odoo/teams/41243/ru/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: ru\n"
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"Plural-Forms: nplurals=4; plural=(n%10==1 && n%100!=11 ? 0 : n%10>=2 && n%10<=4 && (n%100<12 || n%100>14) ? 1 : n%10==0 || (n%10>=5 && n%10<=9) || (n%100>=11 && n%100<=14)? 2 : 3);\n"
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#: ../../livechat/overview.rst:3
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msgid "Overview"
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msgstr "Обзор"
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#: ../../livechat/overview/get_started.rst:3
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msgid "Get Started with Live Chat"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:5
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msgid ""
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"Live Chat has the highest satisfaction rating of any communication tool. It "
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"allows fast responses and it is accessible and convenient, as your customers"
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" can keep doing what they are doing while interacting with you. Remember: "
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"your customers want to talk to you, so let's make it easy."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:10
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msgid "Set up"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:12
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msgid ""
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"Once *Live Chat* is installed on your database, if your website was created "
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"with Odoo, the application is automatically added to it. All that is left to"
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" do is to go to :menuselection:`Website --> Configuration --> Settings --> "
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"Live Chat`."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:21
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msgid ""
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"Select the channel to be linked to your website or create one on the fly."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:27
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msgid "For both scenarios, under:"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:30
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msgid ""
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"- **Operators**: add agents to respond to the chat requests. Add as many as "
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"you like, and keep in mind that operators that do not show any activity in "
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"Odoo for more than 30min are considered disconnected."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:33
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msgid ""
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"- **Options**: set the default text to be shown on the live chat button; an "
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"automated welcome message to be seen by visitors when a conversation is "
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"initiated, and the text that prompts the user to initiate a chat."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:36
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msgid ""
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"- **Channel Rules**: choose an action for a given URL, and/or per country. "
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"In the example below, the chat window automatically pops-up 3 seconds after "
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"users (from any country) land on the contact us page."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:43
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msgid ""
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"GeoIP, which refers to the process of finding a computer terminal’s "
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"geographical location by its IP address, must be installed on your server. "
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"Otherwise, under *Channel Rules*, countries are not taken into account."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:48
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msgid "External options"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:51
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msgid ""
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"If your website was not created with Odoo, you can find the code to be added"
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" to your own, under the *Widget* tab."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:52
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msgid ""
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"Odoo also offers an URL you can send to users so they can have access to a "
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"single live chat page."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:59
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msgid "Managing chat requests"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:61
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msgid ""
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"Conversations initiated by visitors pop up as a direct message, and are "
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"shown in *Discuss*. Therefore, inquiries can be answered wherever you are in"
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" Odoo."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:69
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msgid ""
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"Conversations are dispatched based on the current workload of the online "
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"operators."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:72
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msgid "Leave or join a channel"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:74
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msgid ""
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"Go to :menuselection:`Website --> Configuration --> Settings`, access your "
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"channel under *Live Chat*, and *Join Channel* or *Leave Channel*."
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msgstr ""
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#: ../../livechat/overview/get_started.rst:82
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#: ../../livechat/overview/responses.rst:48
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msgid ":doc:`ratings`"
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msgstr ""
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#: ../../livechat/overview/get_started.rst:83
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#: ../../livechat/overview/ratings.rst:45
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msgid ":doc:`responses`"
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msgstr ""
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#: ../../livechat/overview/ratings.rst:3
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msgid "Ratings"
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msgstr "Рейтинги"
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#: ../../livechat/overview/ratings.rst:5
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msgid ""
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"Giving users the opportunity to rate their interactions can help you "
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"improving the experience you offer. That means staying on top of your "
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"customers' needs, besides keeping track of your operators’ performances."
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msgstr ""
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#: ../../livechat/overview/ratings.rst:10
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msgid "Customer Rating"
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msgstr "Рейтинг клиентов"
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#: ../../livechat/overview/ratings.rst:12
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msgid ""
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"Once the user chooses to close the chat window, he can rate his interaction."
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msgstr ""
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#: ../../livechat/overview/ratings.rst:14
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msgid ""
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"If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing "
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"for an explanation is shown."
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msgstr ""
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#: ../../livechat/overview/ratings.rst:15
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msgid "A copy of the conversation can also be sent by email."
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msgstr ""
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#: ../../livechat/overview/ratings.rst:22
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msgid "The rating is shown on the chat window itself for the operator."
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msgstr ""
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#: ../../livechat/overview/ratings.rst:28
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msgid "And under :menuselection:`Report --> Customer Ratings`."
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msgstr ""
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#: ../../livechat/overview/ratings.rst:35
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msgid "Make the rating public"
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msgstr ""
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#: ../../livechat/overview/ratings.rst:37
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msgid ""
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"Go to :menuselection:`Website --> Configuration --> Settings`, access your "
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"channel form, click on *Go to Website* and on *Unpublished*, to publish the "
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"rating of that channel on your website."
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msgstr ""
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#: ../../livechat/overview/responses.rst:3
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msgid "Commands and Canned Responses"
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msgstr ""
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#: ../../livechat/overview/responses.rst:5
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msgid ""
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"Using canned responses can help you save time and have a previous, well-"
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"thought response, to some of your most common questions and comments."
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msgstr ""
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#: ../../livechat/overview/responses.rst:9
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msgid "Use commands"
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msgstr "используйте команды"
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#: ../../livechat/overview/responses.rst:11
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msgid ""
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"Commands are shortcuts that do specific actions within the chat window:"
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msgstr ""
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#: ../../livechat/overview/responses.rst:13
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msgid "**/help**: shows a help message."
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msgstr ""
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#: ../../livechat/overview/responses.rst:14
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msgid "**/helpdesk**: creates a helpdesk ticket."
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msgstr ""
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#: ../../livechat/overview/responses.rst:15
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msgid "**/helpdesk_search**: searches for a helpdesk ticket."
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msgstr ""
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#: ../../livechat/overview/responses.rst:16
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msgid "**/history**: shows the last 15 visited pages."
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msgstr ""
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#: ../../livechat/overview/responses.rst:17
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msgid "**/lead**: creates a new lead."
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msgstr ""
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#: ../../livechat/overview/responses.rst:18
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msgid "**/leave**: leaves the channel."
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msgstr ""
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#: ../../livechat/overview/responses.rst:0
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msgid ""
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"- For *helpdesk tickets*: make sure the application is installed on your "
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"database and the option *Live Chat* under :menuselection:`Helpdesk --> "
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"Configuration --> Helpdesk Teams` is enabled."
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msgstr ""
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#: ../../livechat/overview/responses.rst:0
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msgid ""
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"- For *leads*: the *CRM* application must be installed on your database."
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msgstr ""
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#: ../../livechat/overview/responses.rst:26
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msgid ""
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"To access the ticket or lead created from the chat, click on the shortcut "
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"link."
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msgstr ""
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#: ../../livechat/overview/responses.rst:33
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msgid ""
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"Helpdesk tickets created from the chat automatically add the conversation as"
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" a description of the ticket. The same goes for the creation of a lead."
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msgstr ""
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#: ../../livechat/overview/responses.rst:37
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msgid "Send canned responses"
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msgstr "Присылайте фиксированные ответы"
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#: ../../livechat/overview/responses.rst:40
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msgid ""
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"Canned responses allow you to have a full piece of text being placed when "
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"you type a shortcut word. To create them, go to :menuselection:`Live Chat "
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"--> Configuration --> Canned Responses`."
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msgstr ""
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#: ../../livechat/overview/responses.rst:41
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msgid ""
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"To use them during a conversation, simply type **:** followed by the "
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"shortcut word you created."
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msgstr ""
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