561 lines
21 KiB
Plaintext
561 lines
21 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Martin Trigaux, 2019
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# Yenthe Van Ginneken <yenthespam@gmail.com>, 2019
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# Gunther Clauwaert <gclauwae@hotmail.com>, 2019
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# Erwin van der Ploeg <erwin@odooexperts.nl>, 2019
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 13.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2019-11-20 10:20+0100\n"
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"PO-Revision-Date: 2019-10-03 09:46+0000\n"
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"Last-Translator: Erwin van der Ploeg <erwin@odooexperts.nl>, 2019\n"
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"Language-Team: Dutch (https://www.transifex.com/odoo/teams/41243/nl/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: nl\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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#: ../../helpdesk.rst:5
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msgid "Helpdesk"
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msgstr "Helpdesk"
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#: ../../helpdesk/after_sales.rst:3
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msgid ""
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"After sales features: refund, coupon, return, repair, onsite interventions"
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msgstr ""
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#: ../../helpdesk/after_sales.rst:4
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msgid ""
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"As my business grows, having the tools to allow my helpdesk team to record, "
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"track and manage issues raised easy and efficiently, is key. Odoo’s Helpdesk"
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" app allows me to generate credit notes, return products, grant coupons, do "
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"repairs and plan onsite interventions from a ticket’s page."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:7
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msgid "Set up the After Sales services"
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msgstr ""
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#: ../../helpdesk/after_sales.rst:8
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msgid ""
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"Go to *Configuration > Helpdesk Teams* and enable the After Sales options: "
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"*Refunds, Returns, Coupons, Repairs and Onsite Interventions*."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:14
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msgid "Generate credit notes from tickets"
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msgstr "Genereer creditfacturen van tickets"
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#: ../../helpdesk/after_sales.rst:15
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msgid ""
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"I can use a credit note to refund a customer or adjust the amount due. For "
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"that, I’ll simply go to my ticket page, click on *Refund* and select the "
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"corresponding *Invoice*. Clicking on *Reverse* the credit note will be "
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"generated, and I can *Post* it while still being in the *Helpdesk* app."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:22
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msgid "Allow product returns from tickets"
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msgstr "Sta productretouren toe op tickets"
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#: ../../helpdesk/after_sales.rst:23
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msgid ""
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"The process of a product return from my customer back to my warehouse will "
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"be taken into action when, at the ticket page, I choose the option *Return*."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:29
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msgid "Grant coupons from tickets"
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msgstr ""
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#: ../../helpdesk/after_sales.rst:30
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msgid ""
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"First, be sure to have your *Coupon Program* planned at the *Sales or "
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"Website* app. At the *Helpdesk* app, I will open my ticket and click on "
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"*Coupon*, choose the *Coupon Program > Generate*."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:37
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msgid "Repairs from tickets"
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msgstr ""
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#: ../../helpdesk/after_sales.rst:38
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msgid ""
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"Clicking on *Repair* option, on my ticket page, a new repair order form will"
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" be shown. Fill up the rest of the fields as needed and choose the next "
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"step."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:44
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msgid "Plan onsite interventions from tickets"
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msgstr ""
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#: ../../helpdesk/after_sales.rst:45
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msgid ""
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"At the ticket page, I can now configure my onsite interventions exactly the "
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"same way I would do being on the *Field Service* app, clicking on *Plan "
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"Intervention*."
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msgstr ""
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#: ../../helpdesk/after_sales.rst:52
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msgid ""
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"`Coupons <https://www.odoo.com/slides/slide/coupon-"
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"programs-640?fullscreen=1>`_"
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msgstr ""
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#: ../../helpdesk/after_sales.rst:53
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msgid ":doc:`../manufacturing/repair/repair`"
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msgstr ""
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#: ../../helpdesk/getting_started.rst:3
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msgid "Get started with Odoo Helpdesk"
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msgstr "Starten met Odoo Helpdesk"
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#: ../../helpdesk/getting_started.rst:6
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msgid "Overview"
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msgstr "Overzicht"
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#: ../../helpdesk/getting_started.rst:9
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msgid "Getting started with Odoo Helpdesk"
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msgstr "Starten met Odoo Helpdesk"
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#: ../../helpdesk/getting_started.rst:11
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msgid "Installing Odoo Helpdesk:"
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msgstr "Odoo Helpdesk installeren:"
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#: ../../helpdesk/getting_started.rst:13
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msgid "Open the Apps module, search for \"Helpdesk\", and click install"
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msgstr "Open de Apps module, zoek voor \"Helpdesk\" en klik op installeren"
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#: ../../helpdesk/getting_started.rst:19
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msgid "Set up Helpdesk teams"
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msgstr "Helpdesk teams opzetten"
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#: ../../helpdesk/getting_started.rst:21
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msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
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msgstr "Standaard komt Odoo Helpdesk met een team \"Support\" genaamd."
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#: ../../helpdesk/getting_started.rst:26
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msgid ""
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"To modify this team, or create additional teams, select \"Configuration\" in"
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" the purple bar and select \"Settings\""
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msgstr ""
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"Om dit team te wijzigen, of extra teams aan te maken, selecteert u "
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"\"Configuratie\" in de paarse balk en selecteert u \"Instellingen\""
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#: ../../helpdesk/getting_started.rst:32
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msgid ""
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"Here you can create new teams, decide what team members to add to this team,"
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" how your customers can submit tickets and set up SLA policies and ratings. "
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"For the assignation method you can have tickets assigned randomly, balanced,"
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" or manually."
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msgstr ""
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"Hier kunt u nieuwe teams maken, beslissen welke teamleden aan dit team "
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"moeten toegevoegd worden, hoe uw klanten tickets kunnen verzenden en welk "
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"SLA-beleid en beoordelingen gewenst zijn. Voor de toewijzingsmethode kunt u "
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"tickets willekeurig, gebalanceerd of handmatig toewijzen."
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#: ../../helpdesk/getting_started.rst:38
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msgid "How to set up different stages for each team"
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msgstr "Hoe verschillende fases opzetten voor elk team"
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#: ../../helpdesk/getting_started.rst:40
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msgid ""
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"First you will need to activate the developer mode. To do this go to your "
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"settings module, and select the link for \"Activate the developer mode\" on "
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"the lower right-hand side."
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msgstr ""
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"Eerst zal je de ontwikkelaarsmodus moeten activeren. Ga hiervoor naar de "
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"instellingen module en selecteer rechtsonder de link voor \"Activeer de "
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"ontwikkelaarsmodus\"."
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#: ../../helpdesk/getting_started.rst:47
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msgid ""
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"Now, when you return to your Helpdesk module and select \"Configuration\" in"
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" the purple bar you will find additional options, like \"Stages\". Here you "
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"can create new stages and assign those stages to 1 or multiple teams "
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"allowing for customizable stages for each team!"
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msgstr ""
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"Wanneer u terugkeert naar uw Helpdesk module en \"Configuratie\" selecteert "
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"in de paarse balk, vindt u extra opties, zoals \"Fases\". Hier kunt u nieuwe"
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" fasen creëren en die fasen toewijzen aan 1 of meerdere teams, zodat u voor "
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"elk team aanpasbare fases kunt instellen!"
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#: ../../helpdesk/getting_started.rst:53
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msgid "Start receiving tickets"
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msgstr "Start met het ontvangen van tickets"
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#: ../../helpdesk/getting_started.rst:56
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msgid "How can my customers submit tickets?"
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msgstr "Hoe kunnen mijn klanten tickets doorsturen?"
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#: ../../helpdesk/getting_started.rst:58
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msgid ""
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"Select \"Configuration\" in the purple bar and select \"Settings\", select "
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"your Helpdesk team. Under \"Channels you will find 4 options:"
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msgstr ""
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"Selecteer \"Configuratie\" in de paarse balk en selecteer \"Instellingen\", "
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"selecteer uw Helpdeskteam. Onder \"Kanalen vindt u 4 opties:"
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#: ../../helpdesk/getting_started.rst:64
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msgid ""
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"Email Alias allows for customers to email the alias you choose to create a "
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"ticket. The subject line of the email with become the Subject on the ticket."
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msgstr ""
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"Met een e-mailalias kunnen klanten naar de alias berichten sturen om een "
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"ticket te maken. De onderwerpregel van de e-mail wordt het onderwerp op het "
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"ticket."
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#: ../../helpdesk/getting_started.rst:71
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msgid ""
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"Website Form allows your customer to go to "
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"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
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"form - much like odoo.com/help!"
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msgstr ""
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"Via het webformulier kan uw klant naar "
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"uwwebsite.com/helpdesk/support-1/submit en een ticket indienen via een "
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"websiteformulier - net als odoo.com/help!"
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#: ../../helpdesk/getting_started.rst:78
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msgid ""
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"Live Chat allows your customers to submit a ticket via Live Chat on your "
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"website. Your customer will begin the live chat and your Live Chat Operator "
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"can create the ticket by using the command /helpdesk Subject of Ticket."
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msgstr ""
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"Met Live Chat kunnen uw klanten een ticket indienen op uw website. Uw klant "
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"start de livechat en uw Live Chat-operator kan een ticket maken met behulp "
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"van de opdracht \"/helpdesk\" + \"het Onderwerp van het ticket\"."
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#: ../../helpdesk/getting_started.rst:86
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msgid ""
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"The final option to submit tickets is thru an API connection. View the "
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"documentation `*here* "
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"<https://www.odoo.com/documentation/13.0/webservices/odoo.html>`__."
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msgstr ""
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#: ../../helpdesk/getting_started.rst:91
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msgid "Tickets have been created, now what?"
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msgstr "Er zijn tickets aangemaakt, wat nu?"
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#: ../../helpdesk/getting_started.rst:93
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msgid ""
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"Now your employees can start working on them! If you have selecting a manual"
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" assignation method then your employees will need to assign themselves to "
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"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
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"adding themselves to the \"Assigned to\" field."
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msgstr ""
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"Nu kunnen uw werknemers eraan werken! Als u een handmatige "
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"toewijzingsmethode hebt geselecteerd, moeten uw werknemers zichzelf "
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"toewijzen aan tickets met behulp van de knop 'AAN MIJ TOEWIJZEN' in de "
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"linkerbovenhoek van een ticket of door zichzelf toe te voegen aan het veld "
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"'Toegewezen aan'."
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#: ../../helpdesk/getting_started.rst:101
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msgid ""
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"If you have selected \"Random\" or \"Balanced\" assignation method, your "
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"tickets will be assigned to a member of that Helpdesk team."
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msgstr ""
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"Als u de toewijzingsmethode \"Willekeurig\" of \"Gebalanceerd\" hebt "
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"gekozen, worden uw tickets toegewezen aan een lid van dat Helpdeskteam."
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#: ../../helpdesk/getting_started.rst:104
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msgid ""
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"From there they will begin working on resolving the tickets! When they are "
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"completed, they will move the ticket to the solved stage."
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msgstr ""
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"Van hieruit beginnen zij te werken aan het oplossen van de tickets! Wanneer "
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"ze voltooid zijn komt het ticket in de opgelost fase."
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#: ../../helpdesk/getting_started.rst:108
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msgid "How do I mark this ticket as urgent?"
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msgstr "Hoe markeer ik dit ticket als urgent?"
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#: ../../helpdesk/getting_started.rst:110
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msgid ""
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"On your tickets you will see stars. You can determine how urgent a ticket is"
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" but selecting one or more stars on the ticket. You can do this in the "
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"Kanban view or on the ticket form."
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msgstr ""
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"U kunt bepalen hoe urgent een ticket is door het aantal sterren op het "
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"ticket te selecteren. Hoe meer sterren hoe dringender het is. U kunt dit "
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"doen in de Kanban-weergave of op het ticket formulier."
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#: ../../helpdesk/getting_started.rst:117
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msgid ""
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"To set up a Service Level Agreement Policy for your employees, first "
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"activate the setting under \"Settings\""
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msgstr ""
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"Om een Service Level Agreement-beleid voor uw werknemers in te stellen, "
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"activeert u eerst deze functie onder \"Instellingen\""
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#: ../../helpdesk/getting_started.rst:123
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msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
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msgstr "Van hier, selecteer \"Stel SLA regels in\" en klik op \"Maken\"."
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#: ../../helpdesk/getting_started.rst:125
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msgid ""
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"You will fill in information like the Helpdesk team, what the minimum "
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"priority is on the ticket (the stars) and the targets for the ticket."
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msgstr ""
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"Je vult informatie in zoals het Helpdeskteam, wat de minimale prioriteit is "
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"op de tickets (de sterren) en de doelen voor de tickets."
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#: ../../helpdesk/getting_started.rst:132
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msgid "What if a ticket is blocked or is ready to be worked on?"
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msgstr ""
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"Wat als een ticket is geblokkeerd of klaar is om aan te worden gewerkt?"
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#: ../../helpdesk/getting_started.rst:134
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msgid ""
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"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
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"State\" on the ticket. You have 3 options:"
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msgstr ""
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"Als een ticket niet kan worden opgelost of geblokkeerd is, kunt u de "
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"\"Kanban-status\" op het ticket aanpassen. Je hebt 3 opties:"
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#: ../../helpdesk/getting_started.rst:137
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msgid "Grey - Normal State"
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msgstr "Grijs - Normale staat"
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#: ../../helpdesk/getting_started.rst:139
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msgid "Red - Blocked"
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msgstr "Rood - Geblokkeerd"
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#: ../../helpdesk/getting_started.rst:141
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msgid "Green - Ready for next stage"
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msgstr "Groen - Klaar voor volgende fase"
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#: ../../helpdesk/getting_started.rst:143
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msgid ""
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"Like the urgency stars you can adjust the state in the Kanban or on the "
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"Ticket form."
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msgstr ""
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"Net als de urgentie-sterren kun je de staat aanpassen in de kanban of op het"
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" ticket formulier."
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#: ../../helpdesk/getting_started.rst:150
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msgid "How can my employees log time against a ticket?"
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msgstr "Hoe kunnen mijn medewerkers tijd boeken op een ticket?"
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#: ../../helpdesk/getting_started.rst:152
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msgid ""
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"First, head over to \"Settings\" and select the option for \"Timesheet on "
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"Ticket\". You will see a field appear where you can select the project the "
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"timesheets will log against."
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msgstr ""
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"Ga eerst naar \"Instellingen\" en selecteer de optie voor \"Urenstaat op "
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"Ticket\". U ziet een veld verschijnen waar u het project kunt selecteren "
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"waar de uren kunnen geregistreerd worden."
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#: ../../helpdesk/getting_started.rst:159
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msgid ""
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"Now that you have selected a project, you can save. If you move back to your"
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" tickets, you will see a new tab called \"Timesheets\""
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msgstr ""
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"Nu u een project hebt geselecteerd, kunt u opslaan. Als u teruggaat naar een"
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" ticket, ziet u een nieuw tabblad genaamd \"Urenstaten\""
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#: ../../helpdesk/getting_started.rst:165
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msgid ""
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"Here you employees can add a line to add work they have done for this "
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"ticket."
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msgstr ""
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"Hier kunnen uw werknemers een regel toevoegen om te registreren wat zij voor"
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" dit ticket hebben gedaan."
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#: ../../helpdesk/getting_started.rst:169
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msgid "How to allow your customers to rate the service they received"
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msgstr "Stel uw klanten in staat om eenvoudig uw diensten te beoordelen."
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#: ../../helpdesk/getting_started.rst:171
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msgid "First, you will need to activate the ratings setting under \"Settings\""
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msgstr "Activeer hiervoor \"Beoordelingen\" onder \"Instellingen\""
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#: ../../helpdesk/getting_started.rst:176
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msgid ""
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"Now, when a ticket is moved to its solved or completed stage, it will send "
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"an email to the customer asking how their service went."
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msgstr ""
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"Wanneer een ticket naar de fase opgelost of voltooid wordt verplaatst, "
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"stuurt Odoo een e-mail (indien een mailserver correct is ingesteld) naar de "
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"klant met de vraag wat hij van de service vond."
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#: ../../helpdesk/invoice_time.rst:3
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msgid "Record and invoice time for tickets"
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msgstr "Registreer en factureer tijd voor tickets"
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#: ../../helpdesk/invoice_time.rst:5
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msgid ""
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"You may have service contracts with your clients to provide them assistance "
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"in case of a problem. For this purpose, Odoo will help you record the time "
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"spent fixing the issue and most importantly, to invoice it to your clients."
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msgstr ""
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"Mogelijk hebt u servicecontracten met uw klanten om hen te ondersteunen bij "
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"problemen. Voor dit doel helpt Odoo u de tijd te registreren die u besteedt "
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"aan het oplossen van het probleem en vooral om het aan uw klanten te "
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"factureren."
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#: ../../helpdesk/invoice_time.rst:11
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msgid "The modules needed"
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msgstr "De modules die nodig zijn"
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#: ../../helpdesk/invoice_time.rst:13
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msgid ""
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"In order to record and invoice time for tickets, the following modules are "
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"needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of "
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"them, go to the Apps module, search for it and then click on *Install*."
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msgstr ""
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"Om tijd op tickets te registreren en te factureren, zijn de volgende modules"
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" nodig: Helpdesk, Project, Urenstaten, Verkoop. Als u een van deze mist, ga "
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"dan naar de Apps-module, zoek ernaar en klik vervolgens op * Installeren *."
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#: ../../helpdesk/invoice_time.rst:19
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msgid "Get started to offer the helpdesk service"
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msgstr "Starten met Odoo Helpdesk"
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#: ../../helpdesk/invoice_time.rst:22
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msgid "Step 1 : start a helpdesk project"
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msgstr "Stap 1 : start een helpdesk project"
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#: ../../helpdesk/invoice_time.rst:24
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msgid ""
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"To start a dedicated project for the helpdesk service, first go to "
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":menuselection:`Project --> Configuration --> Settings` and make sure that "
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"the *Timesheets* feature is activated."
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msgstr ""
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#: ../../helpdesk/invoice_time.rst:31
|
||
msgid ""
|
||
"Then, go to your dashboard, create the new project and allow timesheets for "
|
||
"it."
|
||
msgstr ""
|
||
"Ga vervolgens naar uw dashboard, maak het nieuwe project aan en laat "
|
||
"daarvoor urenstaten toe."
|
||
|
||
#: ../../helpdesk/invoice_time.rst:35
|
||
msgid "Step 2 : gather a helpdesk team"
|
||
msgstr "Stap 2: Breng een helpdeskteam bij elkaar"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:37
|
||
msgid ""
|
||
"To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> "
|
||
"Configuration --> Helpdesk Teams` and create a new team or select an "
|
||
"existing one. On the form, tick the box in front of *Timesheet on Ticket* to"
|
||
" activate the feature. Make sure to select the helpdesk project you have "
|
||
"previously created as well."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:47
|
||
msgid "Step 3 : launch the helpdesk service"
|
||
msgstr "Stap 3 : start de helpdesk service"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:49
|
||
msgid ""
|
||
"Finally, to launch the new helpdesk service, first go to "
|
||
":menuselection:`Sales --> Configuration --> Settings` and make sure that the"
|
||
" *Units of Measure* feature is activated."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:56
|
||
msgid ""
|
||
"Then, go to :menuselection:`Products --> Products` and create a new one. "
|
||
"Make sure that the product is set as a service."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:63
|
||
msgid ""
|
||
"Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any "
|
||
"unit will do."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:66
|
||
msgid ""
|
||
"Finally, select the invoicing management you would like to have under the "
|
||
"*Sales* tab of the product form. Here, we recommend the following "
|
||
"configuration :"
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:73
|
||
msgid "Now, you are ready to start receiving tickets !"
|
||
msgstr "U bent nu klaar voor het ontvangen van tickets!"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:76
|
||
msgid "Solve issues and record time spent"
|
||
msgstr "Los incidenten op en registreer de bestede tijd"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:79
|
||
msgid "Step 1 : place an order"
|
||
msgstr "Stap 1 : plaats een bestelling"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:81
|
||
msgid ""
|
||
"You are now in the Helpdesk module and you have just received a ticket from "
|
||
"a client. To place a new order, go to :menuselection:`Sales --> Orders --> "
|
||
"Orders` and create one for the help desk service product you have previously"
|
||
" recorded. Set the number of hours needed to assist the client and confirm "
|
||
"the sale."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:91
|
||
msgid "Step 2 : link the task to the ticket"
|
||
msgstr "Stap 2 : koppel de taak aan het ticket"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:93
|
||
msgid ""
|
||
"If you access the dedicated helpdesk project, you will notice that a new "
|
||
"task has automatically been generated with the order. To link this task with"
|
||
" the client ticket, go to the Helpdesk module, access the ticket in question"
|
||
" and select the task on its form."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:102
|
||
msgid "Step 3 : record the time spent to help the client"
|
||
msgstr "Stap 3 : registreer de tijd die is besteed om de klant te helpen"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:104
|
||
msgid ""
|
||
"The job is done and the client's issue is sorted out. To record the hours "
|
||
"performed for this task, go back to the ticket form and add them under the "
|
||
"*Timesheets* tab."
|
||
msgstr ""
|
||
"De klus is geklaard en het probleem van de klant is opgelost. Om de uren te "
|
||
"registreren die voor deze taak zijn uitgevoerd, gaat u terug naar het "
|
||
"ticketformulier en voegt u ze toe op het tabblad *Urenstaten*."
|
||
|
||
#: ../../helpdesk/invoice_time.rst:112
|
||
msgid ""
|
||
"The hours recorded on the ticket will also automatically appear in the "
|
||
"Timesheet module and on the dedicated task."
|
||
msgstr ""
|
||
"De uren die op het ticket zijn geregistreerd, verschijnen ook automatisch in"
|
||
" de Urenstaten app en in de speciale taak."
|
||
|
||
#: ../../helpdesk/invoice_time.rst:116
|
||
msgid "Step 4 : invoice the client"
|
||
msgstr "Stap 4 : Factureer de klant"
|
||
|
||
#: ../../helpdesk/invoice_time.rst:118
|
||
msgid ""
|
||
"To invoice the client, go back to the Sales module and select the order that"
|
||
" had been placed. Notice that the hours recorded on the ticket form now "
|
||
"appear as the delivered quantity."
|
||
msgstr ""
|
||
|
||
#: ../../helpdesk/invoice_time.rst:125
|
||
msgid ""
|
||
"All that is left to do, is to create the invoice from the order and then "
|
||
"validate it. Now you just have to wait for the client's payment !"
|
||
msgstr ""
|
||
"Het enige dat u nog hoeft te doen, is de factuur vanaf de bestelling maken "
|
||
"en deze vervolgens te valideren. Nu enkel wachten op de betaling van de "
|
||
"klant!"
|