documentation/locale/ro/LC_MESSAGES/services.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Dragos Vasile, 2023
# Cozmin Candea <office@terrabit.ro>, 2023
# Dorin Hongu <dhongu@gmail.com>, 2023
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-03-27 07:52+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: Dorin Hongu <dhongu@gmail.com>, 2023\n"
"Language-Team: Romanian (https://www.transifex.com/odoo/teams/41243/ro/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: ro\n"
"Plural-Forms: nplurals=3; plural=(n==1?0:(((n%100>19)||((n%100==0)&&(n!=0)))?2:1));\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "Servicii"

#: ../../content/applications/services/fsm.rst:8
msgid "Field Service"
msgstr "Servicii pe teren"

#: ../../content/applications/services/fsm.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr ""
"`Tutoriale Odoo: Servicii pe teren <https://www.odoo.com/slides/field-"
"service-49>`_"

#: ../../content/applications/services/fsm/helpdesk.rst:5
#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "Helpdesk"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
msgid "Plan onsite interventions from helpdesk tickets"
msgstr "Planifică intervenții pe teren din tichetele helpdesk"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:5
msgid ""
"The integration with the Helpdesk app lets your helpdesk team manage "
"intervention requests directly. Planning field service tasks from tickets "
"speeds up your processes."
msgstr ""
"Integrarea cu aplicația Helpdesk permite echipei de helpdesk să gestioneze "
"solicitările de intervenție direct. Planificarea sarcinilor de servicii pe "
"teren din tichete accelerează procesele."

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
msgid "Configure the helpdesk team"
msgstr "Configurează echipa helpdesk"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:11
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable *Onsite Interventions*."
msgstr ""
"Accesează :menuselection:`Helpdesk --> Configurare --> Echipe Helpdesk`. "
"Selectează o echipă și activează *Intervenții pe teren*."

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rstNone
msgid "Onsite interventions setting in Odoo Helpdesk"
msgstr "Setarea intervențiilor în teren în Odoo Helpdesk"

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:18
msgid ""
"The helpdesk tickets of the team now display the *Plan Intervention* button."
" Click on it to create a new task under your field service project."
msgstr ""
"Tichetele helpdesk ale echipei afișează acum butonul *Planifică "
"intervenție*. Apasă pe el pentru a crea o nouă sarcină în proiectul tău de "
"servicii pe teren."

#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rstNone
msgid "Plan intervention from helpdesk ticket in Odoo Helpdesk"
msgstr "Planifică intervenție din tichetul helpdesk în Odoo Helpdesk"

#: ../../content/applications/services/fsm/sales.rst:5
msgid "Sales"
msgstr "Vânzări"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
msgid "Create onsite interventions from sales orders"
msgstr "Creează intervenții pe teren din comenzile de vânzări"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:5
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr ""
"Permite echipei de vânzări să planifice intervenții în teren creează o "
"experiență fără cusur pentru clienții tăi. Ei pot primi o ofertă pe care o "
"trebuie mai întâi să o aprobe înainte ca munca să înceapă."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
msgid "Configure a product"
msgstr "Configurează un produs"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr ""
"Accesează :menuselection:`Servicii pe teren --> Configurare --> Produse` și "
"creează sau editează un produs."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13
msgid ""
"Under the *General Information* tab, select *Service* as *Product Type*."
msgstr "În fila *Informații generale*, selectează *Serviciu* ca *Tip produs*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:14
msgid ""
"Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing "
"Policy*."
msgstr ""
"În fila *Vânzări*, selectează *Fișă de pontaj pe sarcini* ca *Politica de "
"facturare a serviciilor*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15
msgid "Select *Create a task in an existing project* as *Service Tracking*."
msgstr ""
"Selectează *Creează o sarcină într-un proiect existent* ca *Urmărire a "
"serviciului*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:16
msgid "Select your *Project*."
msgstr "Selectează *Proiectul* tău."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17
msgid ""
"If you use them, select your *Worksheet Template* and then click on *Save*."
msgstr ""
"Dacă le folosești, selectează *Șablonul fișei de pontaj* și apoi apasă pe "
"*Salvează*."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rstNone
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr ""
"Configurarea produsului pentru a crea sarcini din comenzi de vânzări în Odoo"
" Servicii pe teren"

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:23
msgid ""
"From the *Sales* app, create a quotation with the product and confirm it. A "
"task is automatically set up under your Field Service project. It is "
"directly accessible from the sales order."
msgstr ""
"În aplicația *Vânzări*, creează o ofertă cu produsul și confirm-o. O sarcină"
" este automat configurată în proiectul tău de Servicii pe teren. Este "
"accesibilă direct din comanda de vânzări."

#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rstNone
msgid "Field Service task on a sales order in Odoo Sales"
msgstr "Sarcină Servicii pe teren pe o comandă de vânzări în Odoo Vânzări"

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr "`Tutoriale Odoo: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "Avansat"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After Sales Features"
msgstr "Caracteristici post vânzare"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"As your business grows, having the right tool to support your helpdesk team "
"on recording, tracking and managing issues raised easy and efficiently, is "
"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
" returns, products, repairs, grant coupons, and even plan onsite "
"interventions from a ticket’s page."
msgstr ""
"Pe măsură ce afacerea ta crește, esențial e să ai uneltele potrivite pentru "
"a sprijini echipa de helpdesk în înregistrarea, urmărirea și gestionarea "
"problemelor ridicate, într-un mod ușor și eficient. Aplicația Helpdesk din "
"Odoo îți permite să generezi note de credit, să gestionezi returnări, "
"produse, reparații, să acorzi cupoane și chiar să planifici intervenții pe "
"teren din pagina unui tichet."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
msgid "Set up the after sales services"
msgstr "Configurează serviciile post vânzare"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
"Onsite Interventions*."
msgstr ""
"Mergi la :menuselection:`Helpdesk --> Configurare --> Echipe Helpdesk` și "
"activează opțiunile post vânzare: *Rambursări, Returnări, Cupoane, Reparații"
" și Intervenții pe teren*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid "Generate credit notes from tickets"
msgstr "Generează note de credit din tichete"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
msgid ""
"You can use a credit note to refund a customer or adjust the amount due. For"
" that, simply go to your ticket page, click on *Refund* and select the "
"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
"you can *Post* it while still being in the *Helpdesk* app."
msgstr ""
"Puteți folosi o notă de credit pentru a face un ramburs către un client sau "
"pentru a ajusta suma datorată. Pentru asta, mergeți la pagina tichetului, "
"apăsați pe *Rambursare* și selectați *Factura* corespunzătoare. Apăsând pe "
"*Inversare*  se generează o notă de credit, pe care puteți să o *Postați* în"
" timp ce sunteți în aplicația *Helpdesk*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
msgid "Allow product returns from tickets"
msgstr "Permite returnări de produse din tichete"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
msgid ""
"The process of a product return from your customer back to your warehouse is"
" taken into action when, at the ticket page, you choose the option *Return*."
msgstr ""
"Procesul de returnare a unui produs de la client către depozit  este activat"
" atunci când, la pagina tichetului, alegeți opțiunea *Returnare*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
msgid "Grant coupons from tickets"
msgstr "Acordă cupoane din tichete"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
msgid ""
"First, be sure to have your *Coupon Program* planned in the *Sales* or "
"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
"*Coupon*, and choose the respective one."
msgstr ""
"În primul rând, asigurași-vă că există programul de *Cupoane* planificat în "
"aplicația *Vânzări* sau *Website*. Apoi, în *Helpdesk*, deschide tichetul "
"tău, apasă pe *Cupon* și alege-l pe cel corespunzător."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
msgid "Repairs from tickets"
msgstr "Reparații din tichete"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
msgid ""
"Clicking on *Repair* option, on your ticket page, a new repair order form is"
" shown. Fill in the information as needed and choose the next step."
msgstr ""
"Apăsând pe opțiunea *Reparare*, la pagina tichetului tău, se afișează un "
"formular nou de comandă de reparație. Completează informațiile după caz și "
"alege următorul pas."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
msgid "Plan onsite interventions from tickets"
msgstr "Planifică intervenții pe teren din tichete"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
msgid ""
"At the ticket's page click on *Plan Intervention*, and set up your onsite "
"intervention exactly the same way as if you were on the *Field Service* "
"application."
msgstr ""
"În pagina tichetului, apasă pe *Planifică Intervenție*, și configurează "
"intervenția pe teren la fel cum ai fi în aplicația *Field Service*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`Cupoane <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Allow customers to close their tickets"
msgstr "Permiteți clienților să își închidă tichetele"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Allowing customers to close their own tickets gives them autonomy and "
"minimizes misunderstandings around when an issue is considered solved or "
"not. This results in operational capacity for support teams, and higher "
"satisfaction for the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
msgid "Enable ticket closing"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
" and enable :guilabel:`Ticket closing` by checking the field box."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
msgid "Ticket closing feature in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
msgid ""
"To designate which stage the ticket migrates to once it is closed, navigate "
"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
"and clicking :guilabel:`Tickets` on the team's card."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
msgid ""
"There are two options: create a new Kanban stage or work with an existing "
"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
" Stage`. After checking the field box, click :guilabel:`Save` to finish."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid ""
"If a closing stage is not specified, by default, the ticket is moved to the "
"last stage in the kanban. If more than one stage is set as a closing stage, "
"the ticket is placed in the first closing stage column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
msgid ""
"With the ticket closing settings now complete, customers can now view the "
"option to :guilabel:`Close this ticket` when they log into their portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
msgid "Get reports on tickets closed by customers"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
msgid ""
"To analyze the tickets that have been closed by customers, go to "
":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
" the custom filter parameters to :guilabel:`Closed by partner` and "
":guilabel:`is true`. Finally, click :guilabel:`Apply`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rstNone
msgid ""
"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "Prezentare generală"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr "Forum și eLearning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "Forum"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""
"Mai mult decât emailul, chatul live, formularele web și linii telefonice, "
"oferă clienților tăi un forum de asistență. Astfel, clienții ar putea deveni"
" mai apropiați de compania ta deoarece ar investi timp pentru a intra în "
"detalii despre afacerea ta. De asemenea, îi încurajezi pe clienți să schimbe"
" experiențe și cunoștințe, susținând sentimentul de apartenență la o "
"comunitate (comunitatea ta!)."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
msgid "Set up"
msgstr "Configurare"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr ""
"Mergi la :menuselection:`Helpdesk --> Configurare --> Echipă Helpdesk` și "
"activează *Centru de ajutor*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""
"Prezentarea generală a paginii de setări a unei echipe de helpdesk, evidențiază funcția centrului de ajutor în\n"
"Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""
"Creează sau editează un forum făcând clic pe link-ul extern. Între opțiunile"
" de editare, alege dacă dorești ca *Modul Forum* să fie *Întrebări*: este "
"permis doar un răspuns pe întrebare sau *Discuții*: sunt permise mai multe "
"răspunsuri pe întrebare."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""
"Prezentarea generală a paginii de setări a unui forum în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr ""
"De acum înainte, utilizatorii autentificați pot începe discuțiile. Pentru a "
"ține evidența postărilor, mergi la :menuselection:`Website --> Forum --> "
"Postări`."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk"
msgstr ""
"Prezentarea generală a paginii Forumuri a unui website pentru a le arăta "
"cele disponibile în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr ""
"Transformă tichetele în postări de forum simplu făcând clic pe *Partajează "
"pe Forum* pe pagina tichetului."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "eLearning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr ""
"În plus față de un forum, oferă cursuri online. Atunci când faci asta, legi "
"nevoile și întrebările clienților și utilizatorilor la conținut util, "
"ajutând la creșterea eficienței deoarece ei pot găsi și răspunsurile acolo."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr ""
"Mergi la :menuselection:`Helpdesk --> Configurare --> Echipe Helpdesk` și "
"activează *eLearning*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid ""
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""
"Prezentarea generală a paginii de setări a unei echipe de asistență clienți, evidențiază funcția elearning în\n"
"Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr ""
"Odată ce structura și conținutul cursului sunt gata, *Publică* apăsând pe "
"*Nepublicat*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid "View of a course being published for Odoo Helpdesk"
msgstr "Vedere a unui curs care este publicat pentru Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr ""
"Pentru a ține evidența statisticilor cursului, mergi la *eLearning* și *Vezi"
" Curs*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rstNone
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""
"Vedere a tabloului de bord al aplicației elearning pentru Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "Todo"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr ""
"DETALII/INFORMAȚII AR TREBUI SĂ VINĂ DIN DOCUMENTAȚIA ELEARNING. ASTEPTAȚI  "
"PÂNĂ CÂND DOCUMENTAȚIA ELEARNING ESTE DISPONIBILĂ!"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Odoo :guilabel:`Helpdesk` is a ticket-based customer support application. "
"Teams can track, prioritize, and solve customer issues from their pipeline, "
"which is organized in customizable stages. Multiple teams can be configured "
"and managed in one dashboard."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
msgid "Create Helpdesk teams"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
msgid ""
"Setting up multiple teams allows for tickets to be grouped by location or by"
" support type."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
msgid ""
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. To create a new team, click on the :guilabel:`New`"
" button in the top left of the dashboard. From there, name the new team, and"
" fill out the remaining fields as defined in the following sections on the "
"form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid "View of the Helpdesk teams page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:24
msgid "Assignment & Visibility"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:27
msgid "Determine to whom the team will be visible"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:29
msgid ""
"Under the :guilabel:`Visibility` section, determine who can view this team "
"and its tickets."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:31
msgid ""
":guilabel:`Invited internal users` have access to the team and tickets they "
"are following. This can be modified on each individual ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:33
msgid ""
":guilabel:`All internal users` have access to the team and all of its "
"tickets without being a follower."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
msgid ""
":guilabel:`Invited portal users and all internal users` have access to the "
"team without being a follower. Portal users will only be able to access "
"tickets that they are following."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:39
msgid ""
"A `Customer Support` team intended to handle general issues with shipping "
"and product issues would have the visibility setting :guilabel:`Invited "
"portal users and all internal users`. However, a `Financial Services` team "
"handling tickets related to accounting or tax information would only need to"
" be visible to :guilabel:`Invited internal users`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:45
msgid "Automatically assign new tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:47
msgid ""
"When tickets are received, they will need to be assigned to a member of the "
"support team. This can be done manually on each ticket individually, or "
"through :guilabel:`Automatic Assignment`. Check the box next to "
":guilabel:`Automatic Assignment` to enable the feature for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid ""
"View of a Helpdesk team settings page emphasizing the assignment and visibility features\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
msgid ""
"Select one of the following assignment methods, based on how workload should"
" be allocated across the team:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
":guilabel:`Each user is assigned an equal number of tickets` assigns tickets"
" to team members"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
"based on total ticket count, regardless of the number of open or closed "
"tickets they are currently assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
msgid ""
":guilabel:`Each user has an equal number of open tickets` assigned tickets "
"to team members based"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
msgid ""
"on how many open tickets they are currently assigned. This option is useful "
"for automatically delegating a heavier workload to high-performers who tend "
"to close tickets quickly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:66
msgid ""
"Finally, add the :guilabel:`Team Members` who will be assigned tickets for "
"this team. Leave the field empty to include all employees who have the "
"proper assignments and access rights configured in their user account "
"settings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:71
msgid ""
"If an employee has time off scheduled in the :guilabel:`Time Off` "
"application, they will not be assigned tickets during that time. If no "
"employees are available, the system will look ahead until there is a match."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:76
msgid ":ref:`Manage users <users/add-individual>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
msgid ":doc:`Access rights </applications/general/users/access_rights>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:80
msgid "Create or modify kanban stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
msgid ""
":guilabel:`Stages` are used to organize the *Helpdesk* pipeline and track "
"the progress of tickets. Stages are customizable, and can be renamed to fit "
"the needs of each team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:85
msgid ""
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk --> "
"Configuration --> Stages`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:88
msgid ""
":ref:`Developer mode <developer-mode>` must be activated in order to access "
"the stages menu. To activate developer mode go to :menuselection:`Settings "
"--> General Settings --> Developer Tools` and click on :guilabel:`Activate "
"the developer mode`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:92
msgid ""
"The list view shows an overview of all the stages currently available in "
"Helpdesk. They are listed in the order they appear in the pipeline. To "
"change the order of the stages, use the arrow buttons on the left side of "
"the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:97
msgid ""
"Change the stage order on the kanban view by dragging and dropping "
"individual columns."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid ""
"View of the stage list page emphasizing the option to create a new stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:104
msgid ""
"To create a new stage, click on the :guilabel:`New` button in the top left "
"of the dashboard. Next, choose a name for the new stage, and add a "
"description (though it is not required). Fill out the remaining fields "
"following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid "View of a stage's settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:113
msgid "Add email and SMS templates to stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:115
msgid ""
"When an :guilabel:`Email Template` is added to a stage, an email is "
"automatically sent to the the customer when a ticket reaches that specific "
"stage in the helpdesk pipeline. Likewise, adding an :guilabel:`SMS Template`"
" will result in an SMS text message being sent to the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:120
msgid ""
"SMS Text Messaging is an In-App Purchase (IAP) service that requires prepaid"
" credits to work. Refer to `SMS Pricing FAQ <https://iap-"
"services.odoo.com/iap/sms/pricing>`_ for additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:124
msgid ""
"To select an existing email template, select it from the :guilabel:`Email "
"Template` field. Click on the arrow key to the right of the field to edit "
"the template."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:127
msgid ""
"To create a new template, click the field and begin typing a new template "
"title. Then select :guilabel:`Create and edit`, and complete the form "
"details."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:130
msgid ""
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
"Template`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rstNone
msgid "View of an SMS template setup page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:137
msgid ":doc:`/applications/general/email_communication/email_template`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:140
msgid "Assign stages to a team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
msgid ""
"Make a selection in the :guilabel:`Teams` field on the :guilabel:`Stages` "
"form. More than one team may be selected, since the same stage(s) can be "
"assigned to multiple teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
msgid "View of stage setup emphasizing teams field"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:150
msgid "Fold a stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:152
msgid ""
"Check the :guilabel:`Folded in Kanban` box on the :guilabel:`Stages` form to"
" display this stage as *folded* by default in the kanban view for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:156
msgid ""
"Tickets that reach a *folded* stage are considered closed. Closing a ticket "
"before the work is completed can result in reporting and communication "
"issues. This setting should only be enabled for stages that are considered "
"*closing* stages."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:160
msgid ""
"Alternatively, stages can be temporarily folded in the kanban view, by "
"clicking on the settings icon and selecting :guilabel:`Fold`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:164
msgid ""
"Manually folding a stage from the kanban view will not close the tickets in "
"the stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Ratings"
msgstr "Evaluări"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Allow customers to rate their experience with your helpdesk teams to "
"strengthen your credibility and gain their trust. Reviews can also influence"
" a customer’s decision and open space for feedback that can help you improve"
" the quality of your services."
msgstr ""
"Permiteți clienților să evalueze experiența lor cu echipele de helpdesk "
"pentru a vă consolida credibilitatea și a câștiga încrederea lor. Recenziile"
" pot influența de asemenea decizia unui client și puteți obține feedback, "
"care vă poate ajuta să îmbunătățiți calitatea serviciilor dvs."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Ratings on tickets*. The feature automatically adds a default email "
"template on the non-folded *closing stage(s)* of that team."
msgstr ""
"Mergeți la :menuselection:`Helpdesk --> Configurare --> Echipe Helpdesk` și "
"activați *Evaluări pentru tichete*. Caracteristica adaugă automat un șablon "
"de e-mail implicit pe etapa(-ele) de închidere nepliate ale echipei."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk"
msgstr ""
"Prezentare generală a paginii de setări a unei echipe de helpdesk care "
"subliniază  evaluare tichetelor în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
msgid ""
"To edit the email template and the stage(s) set as the closing ones, go to "
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
" Stage*."
msgstr ""
"Pentru a edita șablonul de e-mail și etapa(-ele) setate ca fiind de "
"închidere, mergeți la vizualizarea Kanban a echipei dvs. de helpdesk și "
"faceți clic pe *Setări*, apoi pe *Editare etapă*."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"Overview of a helpdesk team kanban view emphasizing the menu edit stage in "
"Odoo Helpdesk"
msgstr ""
"Prezentare generală a unei vederi kanban ale echipei de helpdesk care "
"evidențiază meniul de editare a etapei în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
msgid ""
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
"an email is sent to the customer."
msgstr ""
"Acum, odată ce un tichet ajunge la etapa(-ele) desemnate ca *Etape de "
"închidere*, un e-mail este trimis către client."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"View of a standard helpdesk customer review email template for Odoo Helpdesk"
msgstr ""
"Vedere a unui șablon standard de e-mail cu recenzia clienților pentru Odoo "
"Helpdesk"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
msgid ""
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
"Satisfaction* link on the main dashboard, and through *Reporting*."
msgstr ""
"Evaluările pot fi văzute în conversația fiecărui tichet, sub link-ul *Vedeți"
" Satisfacția clienților* pe tabloul de bord principal și prin *Rapoarte*."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
msgid "Ratings visible on the customer portal"
msgstr "Evaluări vizibile în portalul clienților"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
" team’s name on their ticket, customers can see its ratings."
msgstr ""
"Mergeți la :menuselection:`Helpdesk --> Configurare --> Echipe Helpdesk` și "
"activați *Afișați evaluarea în portalul clienților*. Acum, făcând clic pe "
"numele echipei de helpdesk din tichetul lor, clienții pot vedea evaluările "
"acesteia."

#: ../../content/applications/services/helpdesk/overview/ratings.rstNone
msgid ""
"View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team\n"
"in Odoo Helpdesk"
msgstr ""
"Vedere a tichetului din portalul unui utilizator care evidențiază link-ul "
"echipei de helpdesk în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
msgid ":doc:`../advanced/close_tickets`"
msgstr ":doc:`../advanced/close_tickets`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Start receiving tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
"assistance, such as email, live chat, and through a website's submission "
"form. The variety of these contact options provides customers with multiple "
"opportunities to receive support quickly, while also giving the support team"
" the ability to manage multi-channel support tickets from one central "
"location."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Enable channel options to submit tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Teams` and choose an "
"existing team, or click :guilabel:`New` to :doc:`create a new team "
"<getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
msgid ""
"On the team's settings page, scroll down to :guilabel:`Channels`. Select one"
" or more channel(s) to enable by checking the respective box(es)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
msgid ":guilabel:`Email Alias`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
msgid ":guilabel:`Website Form`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid ":guilabel:`Live Chat`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
msgid "Email Alias"
msgstr "Alias de e-mail"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid ""
"The *Email Alias* setting automatically creates tickets from messages sent "
"to that team's specified email alias."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:29
msgid ""
"To alter a *Helpdesk* team's email alias, navigate to the :guilabel:`Teams` "
"settings page. Find :guilabel:`Email Alias`, under the :guilabel:`Channels` "
"heading, and then type in the desired team alias in the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:33
msgid ""
"When a new *Helpdesk* team is created, an :guilabel:`Email Alias` is "
"created, as well. This alias can be changed in the :guilabel:`Alias` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
msgid ""
"If the database does not have a custom domain already configured, click "
":guilabel:`Configure a custom domain` to be redirected to the "
":guilabel:`Settings` page. From there, enable :guilabel:`Custom Email "
"Servers`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of the settings page of a helpdesk team emphasizing the email alias feature in Odoo\n"
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:46
msgid ""
"When an email is received, the subject line from the email becomes the title"
" of a new *Helpdesk* ticket. The body of the email is also added to the "
"ticket under the :guilabel:`Description` tab and in the ticket's "
":guilabel:`Chatter` section."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:51
msgid ""
"The configuration steps outlined above are for **Odoo Online** and "
"**Odoo.sh** databases. For **On-premise** databases, additional "
"configuration for custom email servers and email aliases may be required."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid "Website Form"
msgstr "Formular site web"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:58
msgid ""
"Enabling the *Website Form* setting adds a new page to the website with a "
"customizable form. A new ticket is created once the required form fields are"
" filled out and submitted."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
msgid ""
"To activate the website form, navigate to a team's settings page under "
":menuselection:`Configuration --> Teams`. Find the :guilabel:`Website Form` "
"feature under the :guilabel:`Channels` section, and check the box."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
msgid ""
"After the feature is activated, click the :guilabel:`Go to Website` smart "
"button at the top of the that :guilabel:`Teams` settings page to view and "
"edit the new website form, which is created automatically by Odoo."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:70
msgid ""
"After enabling the website form, the *Teams* settings page may need to be "
"refreshed before the *Go to Website* smart button appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:73
msgid ""
"As well, if a *Help Center* is published, the smart button will navigate "
"there first. Simply click the :guilabel:`Contact Us` button at the bottom of"
" the forum to navigate to the ticket submission form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:83
msgid "Customize the website ticket form"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:85
msgid ""
"To customize the default ticket submission form, click the :guilabel:`Edit` "
"button in the upper right corner of the page. Then click on one of the "
"fields in the form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
msgid ""
"Add, remove, or update fields as necessary to alter the information "
"submitted by customers. Fields can be made marked as :guilabel:`Required`, "
"by toggling the switch from gray to blue in the website builder's editor "
"window, located under the :guilabel:`Field` section. As well, other "
"pertinent field information can be edited here, such as:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:93
msgid ""
":guilabel:`Type`: which matches an Odoo model value to the field (e.g. "
"`Customer Name`)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:94
msgid ""
":guilabel:`Input Type`: to determine what time of input the field should be,"
" like `Text`, `Email`, `Telephone` or `URL`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:96
msgid ""
":guilabel:`Label`: to give the form field a label (e.g. `Full Name`, `Email "
"Address`, etc.). Also control the label position on the form by using the "
"nested :guilabel:`Position` options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
msgid ""
":guilabel:`Description`: which, optionally, adds an editable line under the "
"input box to provide additional contextual information related to the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
msgid ":guilabel:`Placeholder`: to add a sample input value."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:101
msgid ""
":guilabel:`Default value`: to add common use case values that most customers"
" would find valuable"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:102
msgid ""
":guilabel:`Required`: which sets the field as mandatory before the form can "
"be submitted."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
msgid ""
":guilabel:`Visibility`: to allow for absolute or conditional visibility of "
"the field. Nested options, such as device visibility, appear when certain "
"options are selected."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:107
msgid ""
"Text blocks can be added in the farthest 1/3 column of the ticket form page,"
" next to the ticket form. This is an ideal place to include team information"
" such as additional contact details, hours, or common helpful articles that "
"link to the :guilabel:`Forum`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
msgid ""
"Once the form has been optimized and is ready for public use, "
":guilabel:`Save` the changes, and then publish the form by clicking on the "
":guilabel:`Unpublished` button."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:119
msgid "Live Chat"
msgstr "Chat în direct"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:121
msgid ""
"The *Live Chat* feature allows website visitors to connect directly with a "
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
" be instantly created by using the :doc:`response command "
"</applications/websites/livechat/overview/responses>` `/helpdesk`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
msgid ""
"To enable *Live Chat*, navigate to the :menuselection:`Configuration --> "
"Teams` list view, select a team, and on the :guilabel:`Teams` settings page,"
" click the check box next to :guilabel:`Live Chat`, under the "
":guilabel:`Channels` heading."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:130
msgid ""
"If this is the first time *Live Chat* has been enabled on the database, the "
"page may need to be saved manually and refreshed before any further steps "
"can be taken."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
msgid ""
"With the :guilabel:`Live Chat` setting engaged, click on :guilabel:`View "
"Channels`. Then, on the :guilabel:`Website Live Chat Channels` dashboard, "
"select the kanban card for the channel that was created for the *Helpdesk* "
"team, or create a :guilabel:`New` one if necessary. When a kanban card is "
"selected, additional options await on the channel's form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:139
msgid "Customize the live chat channel"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
msgid ""
"When an individual channel is clicked on the :guilabel:`Website Live Chat "
"Channels` dashboard, Odoo directs the page to the channel form. From there, "
"the :guilabel:`Channel Name` can be edited, however Odoo names this to match"
" the *Helpdesk* team's kanban pipeline, by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:146
msgid ""
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel will be"
" created with the same name."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid "View of the kanban cards for the available Live Chat channels."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
msgid "On the channel form, navigate through the tabs to complete the setup."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
msgid "Add operators"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:158
msgid ""
"*Operators* are the users who will act as agents and respond to live chat "
"requests from customers. The user who originally created the live chat "
"channel will be added by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:161
msgid ""
"To add additional users, navigate and click on the live chat channel from "
"the :guilabel:`Website Live Chat Channels` dashboard, and on the "
":guilabel:`Operators` tab, click :guilabel:`ADD`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:164
msgid ""
"Then, click the check box next to the users to be added, and click "
":guilabel:`SELECT`. :guilabel:`New` operators can be created and added to "
"the list, as well, by filling out the :guilabel:`Create Operators` form and "
"then clicking :guilabel:`SAVE & CLOSE` (or :guilabel:`SAVE & NEW` for "
"multiplerecord creations)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
msgid ""
"As well, current operators can be edited or removed by clicking on their "
"respective boxes in the :guilabel:`Operators` tab, and then adjusting their "
"form values, or by using one of the form buttons located at the bottom of "
"the form, such as :guilabel:`REMOVE`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:174
msgid ""
"Users can add themselves as an operator by clicking the :guilabel:`Join` "
"button on a *Live Chat* channel."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:178
msgid "Modify channel options"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:180
msgid ""
"The :guilabel:`Options` tab contains the visual and text settings for the "
"live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:182
msgid ""
"Change the text in the :guilabel:`Text of the Button` field to update the "
"greeting displayed in the text bubble when the live chat button appears on "
"the website."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:185
msgid ""
"Edit the :guilabel:`Welcome Message` to change the message a visitor sees "
"when they open the chat window. This message will appear as though it is "
"sent by a live chat operator, and should be an invitation to continue the "
"conversation."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:189
msgid ""
"Edit the :guilabel:`Chat Input Placeholder` to change the text that appears "
"in the box where visitors will type their replies."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
msgid ""
"Change the :guilabel:`Livechat Button Color` and and the :guilabel:`Channel "
"Header Color` by clicking a color bubble to open the color selection window."
" Click the refresh icon to the right of the color bubbles to reset the "
"colors to the default selection."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
msgid ""
"Color selection, for the button or header, can be made manually, or through "
"RGB, HSL or HEX code selection. Different options will be available, "
"depending on your operating system."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
msgid "Create channel rules"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:203
msgid ""
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
" (e.g., a page visit)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:206
msgid ""
"Edit existing rules, or create a new one by clicking :guilabel:`Add a line`,"
" and fill out the pop-up form details based on how the rule should apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:209
msgid ""
"If a :guilabel:`Chatbot` will be included on this channel, select it from "
"the dropdown. If the chatbot will only be active when no operators are "
"available, check the box labeled :guilabel:`Enabled only if no operator`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:214
msgid ""
"If a chatbot is added to a live chat channel, then 3 new smart buttons will "
"appear on the channel settings form: :guilabel:`Chatbots`, "
":guilabel:`Sessions`, and :guilabel:`% Happy`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:217
msgid ""
"The :guilabel:`Chatbots` smart button is where the chatbot can be programmed"
" with a :guilabel:`Script`. Each line in the :guilabel:`Script` contains a "
":guilabel:`Message`, :guilabel:`Step Type`, :guilabel:`Answers`, and "
"conditional :guilabel:`Only If` logic that applies when certain pre-filled "
"answers are chosen. To create more steps in the :guilabel:`Script`, click "
":guilabel:`Add a line` and fill out the script steps form according to the "
"desired logic."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:223
msgid ""
":guilabel:`Sessions` is where live chat sessions are recorded in order of "
"descending :guilabel:`Session Date`, by default. Each record includes the "
":guilabel:`Attendees` involved in the live chat session, the :guilabel:`# "
"Messages`, as well as any :guilabel:`Rating` that was received when the "
"session ended."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:227
msgid ""
"The :guilabel:`% Happy` smart button includes a log of ratings that were "
"left by live chat attendees, and are labeled by date, time, and the support "
"agent who was responsible for the live chat session."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
msgid ""
"Add the URL for the pages this channel will be applied to in the "
":guilabel:`URL Regex` field. If this channel will only be available to users"
" in specific countries, add them to the :guilabel:`Country` field. If this "
"field is left blank, the channel will be available to all site visitors."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:241
msgid "Use the live chat widget"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
msgid ""
"The :guilabel:`Widget` tab on the live chat channel form offers an "
"embeddable website widget, or a shortcode for instant customer/supplier "
"access to a live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:246
msgid ""
"The live chat :guilabel:`Widget` can be applied to websites created through "
"Odoo by navigating to the :menuselection:`Website --> Configuration --> "
"Settings`. Then scroll to the :guilabel:`Live Chat` section, and select the "
"channel to add to the site. Click :guilabel:`Save` to apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:250
msgid ""
"To add the widget to a website created on a third-party platform, click "
":guilabel:`COPY` and paste the code into the `<head>` tag on the site."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:253
msgid ""
"Likewise, to send a live chat session to a customer or supplier, click the "
"second :guilabel:`COPY` button which contains a link to join directly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
msgid "Create a support ticket from a live chat session"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:259
msgid ""
"Once live chat is enabled, operators will be able to communicate with site "
"visitors in real time."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/overview/responses>` `/helpdesk` to create "
"a ticket without leaving the chat window. The transcript from the "
"conversation will be added to the new ticket, under the "
":guilabel:`Description` tab."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
msgid "Prioritizing tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
msgid ""
"All tickets include a :guilabel:`Priority` field. The highest priority "
"tickets will appear at the top of the kanban and list views."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rstNone
msgid ""
"View of a team's kanban view and the prioritized tasks in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:276
msgid "The priority levels are represented by stars:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:278
msgid "0 stars = *Low Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:279
msgid "1 star = *Medium Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:280
msgid "2 stars = *High Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:281
msgid "3 stars = *Urgent*"
msgstr "3 stele = *Urgent*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:283
msgid ""
"Tickets will be set to low priority (0 stars) by default. To change the "
"priority level, select the appropriate number of stars on the kanban card, "
"or on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
msgid ""
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
"Level Agreement)` deadline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:291
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:292
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ":doc:`/applications/websites/livechat/overview/get_started`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reports for a Better Support"
msgstr "Rapoarte pentru o asistență mai bună"

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"An efficient customer service solution should have a built-in reporting "
"option. Reports allow you to track trends, identify areas for improvement, "
"manage employees’ workloads and, most importantly, meet your customer’s "
"expectations."
msgstr ""
"O soluție eficientă de servicii pentru clienți ar trebui să aibă o opțiune "
"de raportare integrată. Rapoartele vă permit să urmăriți tendințele, să "
"identificați zone pentru îmbunătățire, să gestionați sarcinile angajaților "
"și, cel mai important, să îndepliniți așteptările clienților dvs."

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Cases"
msgstr "Cazuri"

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
msgstr ""
"Câteva exemple de rapoarte pe care Odoo Helpdesk le poate genera includ:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:14
msgid "The number of tickets *grouped by* team and ticket type."
msgstr "Numărul de tichete *grupate după* echipă și tip de tichet."

#: ../../content/applications/services/helpdesk/overview/reports.rst:17
msgid ""
"In this manner, you are able to evaluate which ticket types have been the "
"most frequent ones, plus the workload of your teams."
msgstr ""
"În acest mod, puteți evalua care tipuri de tichete au fost cele mai "
"frecvente și  care a fost încărcarea echipei dvs."

#: ../../content/applications/services/helpdesk/overview/reports.rst:19
msgid ""
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
"Period* or a *Previous Year*."
msgstr ""
"Aplicați *Intervale de timp* dacă doriți să faceți comparații cu o *Perioadă"
" Anterioară* sau un *An Anterior*."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk"
msgstr ""
"Vedere a analizei tichetelor helpdesk după echipă și tip de tichet în Odoo "
"Helpdesk"

#: ../../content/applications/services/helpdesk/overview/reports.rst:25
msgid "The number of tickets closed per day, per team."
msgstr "Numărul de tichete închise pe zi, pe echipă."

#: ../../content/applications/services/helpdesk/overview/reports.rst:27
msgid ""
"Get an overview of how many requests each team is closing per day in order "
"to measure their performance. Identify productivity levels to understand how"
" many requests they are able to handle."
msgstr ""
"Obțineți o privire de ansamblu asupra numărului de cereri închise de fiecare"
" echipă pe zi pentru a măsura performanța lor. Identificați nivelurile de "
"productivitate pentru a înțelege câte cereri pot gestiona."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk"
msgstr ""
"Vedere a analizei tichetelor de helpdesk după echipă și dată de închidere în"
" Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
msgstr ""
"Filtrati-l după *Atribuit* pentru a vedea indicatorii cheie de performanță "
"(KPI) pe agent."

#: ../../content/applications/services/helpdesk/overview/reports.rst:37
msgid ""
"The number of hours tickets are taking to be solved, grouped by team and "
"ticket type."
msgstr ""
"Numărul de ore pe care tichetele le petrec pentru a fi rezolvate, grupate "
"după echipă și tip de tichet."

#: ../../content/applications/services/helpdesk/overview/reports.rst:39
msgid ""
"Check if your expectations are met by *measuring* the *Time to close "
"(hours)*. Your customers not only expect fast responses but they also want "
"their issues to be handled quickly."
msgstr ""
"Verificați dacă așteptările dumneavoastră sunt îndeplinite prin *măsurarea* "
"*Timpului de închidere (ore)*. Clienții dvs. nu numai că se așteaptă la "
"răspunsuri rapide, dar doresc, de asemenea, ca problemele lor să fie "
"rezolvate rapid."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of helpdesk ticket analysis of the hours to close by ticket type and team in\n"
"Odoo Helpdesk"
msgstr ""
"Vizualizarea analizei tichetelor de helpdesk a orelor de închidere în funcție de tipul de tichet și de echipa din\n"
"Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid "Save filters"
msgstr "Salalvați filtrele"

#: ../../content/applications/services/helpdesk/overview/reports.rst:50
msgid ""
"Save the filters you use the most and avoid having to reconstruct them every"
" time they are needed. To do so, set the groups, filters, and measures "
"needed. Then, go to *Favorites*."
msgstr ""
"Salvați filtrele pe care le utilizați cel mai des și evitați să le "
"reconstruiți de fiecare dată când sunt necesare. Pentru a face acest lucru, "
"setați grupurile, filtrele și măsurile necesare. Apoi, mergeți la "
"*Favorite*."

#: ../../content/applications/services/helpdesk/overview/reports.rstNone
msgid ""
"View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one\n"
"in Odoo Helpdesk"
msgstr ""
"Vedere a analizei tichetelor de helpdesk care subliniază opțiunea de a "
"adăuga un filtru ca favorit în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/reports.rst:59
msgid ":doc:`receiving_tickets`"
msgstr ":doc:`receiving_tickets`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:60
msgid ":doc:`sla`"
msgstr ":doc:`sla`"

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service Level Agreements (SLA)"
msgstr "Acord privind nivelul de serviciilor (SLA)"

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"Service Level Agreements (SLA) are commitments you make with your customers "
"to outline how a service is delivered. It bolsters trust between you and "
"your customers as it makes clear what needs to be done, to what standard, "
"and when."
msgstr ""
"Acordurile privind nivelul de servicii (SLA) sunt angajamente pe care vi le "
"asumați față de clienții dvs. pentru a sublinia cum se livrează un serviciu."
" Îmbunătățește încrederea dintre dvs. și clienții dvs. deoarece clarifică ce"
" trebuie făcut, la ce standard și când."

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create your policies"
msgstr "Crează politica ta"

#: ../../content/applications/services/helpdesk/overview/sla.rst:13
msgid ""
"First, enable the feature on the settings of the team you would like "
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr ""
"În primul rând, activați funcția în setările echipei pe care doriți să se "
"aplice politicile, mergând la :menuselection:`Helpdesk --> Configurare --> "
"Echipe de asistenta`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:15
msgid ""
"Create your policies through the team’s settings page or go to "
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
msgstr ""
"Creați politica dvs. prin intermediul paginii de setări a echipei sau "
"mergeți la :menuselection:`Helpdesk --> Configurare --> Politici SLA`."

#: ../../content/applications/services/helpdesk/overview/sla.rstNone
msgid "View of an SLA form in Odoo Helpdesk"
msgstr "Vizualizarea a unui formular SLA în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/sla.rst:23
msgid ""
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
" a ticket needs to have for the policy to be applied."
msgstr ""
"Alegeți pentru **Echipă** este relevantă politica și **Prioritatea minimă** "
"necesară unui tichet, pentru ca politica să fie aplicată."

#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"**Target** is the stage a ticket needs to reach within the period defined to"
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
"a ticket has more than one policy applied to it, the closest deadline of all"
" SLAs is the one considered."
msgstr ""
"**Țintă** este stadiul în care un tichet trebuie să ajungă în perioada "
"definită pentru a satisface SLA. Perioada este bazată pe data creării "
"tichetului, iar o dată limită este setată pe formularul tichetului odată ce "
"se potrivește cu o regulă a politicii SLA. Dacă un tichet are mai multe "
"politici aplicate,  atunci cea mai apropiată dată limită dintre toate SLA "
"este cea luată în considerare."

#: ../../content/applications/services/helpdesk/overview/sla.rst:29
msgid ""
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
"the deadline field is not shown anymore."
msgstr ""
"Când un tichet a satisfăcut o politică SLA, eticheta SLA apare în verde și "
"nu mai este afișat câmpul limită."

#: ../../content/applications/services/helpdesk/overview/sla.rstNone
msgid "View of a ticket’s form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""
"Vizualizarea unui formular de tichet care evidențiază SLA satisfăcută în "
"Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/sla.rst:37
msgid "SLA Analysis"
msgstr "Analiza SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
" *Filters* and *Group by* to identify tickets that should be prioritized and"
" keep track of upcoming deadlines."
msgstr ""
"Mergi la :menuselection:`Helpdesk --> Raportare --> Analiza stării SLA`. "
"Aplică *Filtre* și *Grupare după* pentru a identifica tichetele care ar "
"trebui să fie prioritizate și urmărește termenele limită care se apropie."

#: ../../content/applications/services/helpdesk/overview/sla.rstNone
msgid ""
"View of the SLA status analysis page emphasizing the group by option in Odoo"
" Helpdesk"
msgstr ""
"Vizualizarea paginii de analiză a stării SLA care evidențiază opțiunea de "
"grupare după în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
msgid "Timesheet and Invoice"
msgstr "Fișă de pontaj și factură"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
msgstr ""
"Facturați timpul petrecut pe tichete (servicii de asistență preplătite)"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
msgid ""
"Have the option to work with prepaid support services, meaning that a sales "
"order and a corresponding invoice are issued and, once the service is done, "
"you can deduct the time spent. Odoo allows it to happen because the "
"applications are fully integrated, resulting in faster responses to your "
"customer needs."
msgstr ""
"Aveți opțiunea de a lucra cu servicii de asistență preplătite, adică o "
"comandă de vânzare și  factura corespunzătoare sunt emise și, odată ce "
"serviciul este terminat, puteți scădea timpul petrecut. Odoo vă permite "
"acest lucru deoarece aplicațiile sunt integrate în totalitate, și vă permit "
"oferirea de răspunsuri mai rapide la nevoile clienților dvs."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
msgid "Step 1: Set up a helpdesk team"
msgstr "Pasul 1: Configurați o echipă de asistență"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
"Reinvoicing*."
msgstr ""
"Mergi la :menuselection:`Helpdesk --> Configurare --> Echipe de asistență`, "
"creați sau editați o echipă existentă și activați *Fișă de pontaj pe tichet*"
" și *Refacturare timp*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
msgid ""
"Select or create a project under *Timesheet on Ticket*. The selected/created"
" is the one at which employees timesheet on by default. However, it can be "
"ultimately modified on each ticket."
msgstr ""
"Selectați sau creați un proiect sub *Fișă de pontaj pe tichet*. Cel "
"selectat/creat este cel la care angajații înregistrează orele de lucru în "
"mod implicit. Cu toate acestea, acesta poate fi modificat în final pe "
"fiecare tichet."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a helpdesk team settings page emphasizing the timesheet on ticket and time\n"
"reinvoicing features in Odoo Helpdesk"
msgstr ""
"Vizualizarea paginii de setări ale echipei de asistență care evidențiază "
"funcțiile de fișă de pontaj pe tichet și refacturare timp în Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
msgid "Step 2: Set up a service"
msgstr "Pasul 2: Configurați un serviciu"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
msgid ""
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
"the unit of measure of your service."
msgstr ""
"Mergi la :menuselection:`Vânzări --> Configurare --> Setări` și activați "
"*Unități de măsură* pentru a putea opțional alege *ore* (de exemplu) ca "
"unitate de măsură a serviciului dvs."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
msgid ""
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
" an existing one, and set its *Product Type* as *Service*."
msgstr ""
"Mergi apoi la :menuselection:`Vânzări --> Produse --> Produse`, creați sau "
"editați unul existent și setați *Tipul produsului* ca *Serviciu*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a product's form emphasizing the product type and unit of measure fields in Odoo\n"
"Sales"
msgstr ""
"Vizualizarea formularului unui produs care evidențiază câmpurile tip produs și unitate de\n"
"măsură în Odoo Vânzări"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
msgid ""
"Now, select the invoicing management you would like to have under the "
"*Sales* tab. We recommend the following configuration:"
msgstr ""
"Acum, selectați modul de facturare pe care doriți să îl aveți sub fila "
"*Vânzări*. Recomandăm următoarea configurare:"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a product form and the invoicing options under the tab sales in Odoo"
" Sales"
msgstr ""
"Vizualizarea formularului unui produs și opțiunile de facturare sub fila "
"vânzări în Odoo Vânzări"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
msgid ""
"This configuration ensures that the customer is invoiced by the number of "
"hours predicted in the sales order, meaning that less or extra hours "
"recorded are not taken into account. It also ensures that every time a sales"
" order is confirmed, a new task is created under the right project, "
"automating the process."
msgstr ""
"Această configurare asigură faptul că clienții sunt facturați în funcție de "
"numărul de ore prevăzute în comanda de vânzări, ceea ce înseamnă că orele "
"înregistrate mai puțin sau mai mult nu sunt luate în considerare. De "
"asemenea, asigură faptul că de fiecare dată când o comandă de vânzări este "
"confirmată, se creează o nouă sarcină sub proiectul potrivit, automatizând "
"procesul."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
msgid ""
"We recommend setting up a specific project, as it was done for this flow "
"example. The important thing to remember is that the sales order item needs "
"to be set on the corresponding project or task, in order to reinvoice the "
"time spent on a ticket."
msgstr ""
"Recomandăm configurarea unui proiect specific, așa cum a fost făcut pentru "
"acest exemplu de flux. Ceea ce este important de reținut este că elementul "
"de pe linia comenzii de vânzări trebuie să fie setat pe proiectul sau "
"sarcina corespunzătoare, pentru a refactura timpul petrecut pe un tichet."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
msgid "Prevision an invoice and record time"
msgstr "Previzualizați o factură și înregistrați timpul"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
msgid "Step 1: Place an order"
msgstr "Pasul 1: Plasați o comandă"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
msgid ""
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
"helpdesk service product you have previously set up, with the customer who "
"needs the ticket to be opened. Set the number of hours needed to assist the "
"customer and *Confirm* the order."
msgstr ""
"Mergi la :menuselection:`Vânzări --> Comenzi --> Comenzi` și creați una "
"pentru produsul serviciu helpdesk pe care l-ați configurat anterior, cu "
"clientul care are nevoie ca tichetul să fie deschis. Setați numărul de ore "
"necesare pentru a asista clienții și *Confirmați* comanda."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid "View of a sales order emphasizing the order lines in Odoo Sales"
msgstr ""
"Vizualizarea unei comenzi de vânzări care evinețiază liniile de comandă în "
"Odoo Vânzări"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
msgid "Step 2: Invoice the customer"
msgstr "Pasul 2: Facturați clienții"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
msgstr ""
"In *Vânzări*, selectați comanda de vânzări respectivă pentru a *Crea "
"Factură*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a sales order emphasizing the create invoice button in Odoo Sales"
msgstr ""
"Vizualizarea unei comenzi de vânzări care evidențiază butonul de facturare "
"în Odoo Vânzări"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
msgid "Step 3: Link the task to the ticket"
msgstr "Pasul 3: Conectați sarcina la tichet"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
msgid ""
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
"task created by the confirmation of the sales order."
msgstr ""
"Acum, în *Helpdesk*, creați sau editați tichetul respectiv și conectați-l la"
" sarcina creată de confirmarea comenzii de vânzări."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid "View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk"
msgstr ""
"Vizualizarea unui tichet de helpdesk care evidențiază câmpul sarcină în Odoo"
" "

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
msgid "Step 4: Record the time spent"
msgstr "Pasul 4: Înregistrați timpul petrecut"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
msgid ""
"Still on the respective helpdesk ticket, record the hours performed under "
"the *Timesheets* tab."
msgstr ""
"În tichetul de helpdesk respectiv, înregistrați orele efectuate în tabul "
"*Fișe de pontaj*."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid ""
"View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk"
msgstr ""
"Vizualizarea unui tichet care evidențiază fila fișe de pontaj în Odoo "

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
msgid ""
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
" column in the sales order."
msgstr ""
"Rețineți că orele înregistrate în formularul tichetului sunt afișate în "
"coloana *Delivered* în comanda de vânzări."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rstNone
msgid "View of a sales order emphasizing the delivered column in Odoo Sales"
msgstr ""
"Vizuializarea unei comenzi de vânzări care evidențiază coloana livrat în "
"Odoo Vânzări"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
msgid ""
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
"the dedicated task."
msgstr ""
"Orele înregistrate în tichet sunt afișate automat în *Fișe de pontaj* și pe "
"sarcina dedicată."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
msgid ":doc:`reinvoice_from_project`"
msgstr ":doc:`reinvoice_from_project`"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:104
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
msgstr ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
msgstr ""
"Facturați timpul petrecut pe tichete (servicii de asistență postplată)"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
msgid ""
"The :guilabel:`Timesheets` integration provides more control and "
"transparency over how clients are charged, and what they're specifically "
"billed for."
msgstr ""
"Integrarea :guilabel:`Timesheets` oferă mai mult control și transparență "
"asupra modului în care clienții sunt încasați și ce sunt facturați în mod "
"specific."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:8
msgid ""
"In Odoo, the Helpdesk agent can use the ticket to record timesheets. Once a "
"ticket is solved, the client can be billed for the time spent on the ticket."
" Odoo will pull from the ticket's timesheet to accurately bill the client."
msgstr ""
"În Odoo, agentul Helpdesk poate utiliza tichetul pentru a înregistra fișe de"
" pontaj. Odată ce un tichet este rezolvat, clientul poate fi facturat pentru"
" timpul petrecut pe tichet. Odoo va extrage din fișa de pontaj a tichetului "
"pentru a factura corect clientul."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
#: ../../content/applications/services/project/project_management.rst:17
msgid "Configuration"
msgstr "Configurare"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
msgid ""
"To turn on the :guilabel:`Timesheets` feature, go to "
":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a "
"Helpdesk team, and then, click :guilabel:`Edit`. Next, enable the options "
":guilabel:`Timesheets` and :guilabel:`Time Billing`. Then, click "
":guilabel:`Save` to apply these changes to the Helpdesk team settings."
msgstr ""
"Pentru a activa funcția :guilabel:`Fișe de pontaj`, accesați "
":menuselection:`Helpdesk --> Configurare --> Echipe de asistenta`, selectați"
" un Helpdesk team, apoi faceți clic pe :guilabel:`Edit`. În continuare, "
"activați opțiunile :guilabel:`Fișe de pontaj` și :guilabel:`Time Billing`. "
"Apoi, faceți clic pe :guilabel:`Save` pentru a aplica aceste modificări "
"setărilor echipelor de asistenta."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:20
msgid ""
"Once the :guilabel:`Timesheets` feature is enabled, a :guilabel:`Project` "
"drop-down option will appear below :guilabel:`Timesheets`. The "
":guilabel:`Project` drop-down option will automatically be set to a project "
"that Odoo created for the Helpdesk team. The tickets' timesheets will be "
"stored in the selected project."
msgstr ""
"Odată ce funcția :guilabel:`fișe de pontaj` este activată, o opțiune "
":guilabel:`Project`va apărea sub :guilabel:`Fișe de pontaj`. Opțiunea "
":guilabel:`Proiect` va fi setată automat la un proiect pe care Odoo l-a "
"creat pentru echipa de asistență. Fișele de pontaj ale tichetelor vor fi "
"stocate în proiectul selectat."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:26
msgid "Create a sales order"
msgstr "Creare comandă de vânzări"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:28
msgid ""
"After a ticket comes into the pipeline, go to :menuselection:`Sales --> "
"Create`. Then, add the customer from the ticket to the :guilabel:`Customer` "
"field in the new quotation. In the :guilabel:`Order Lines` tab, create or "
"select a product to charge the customer for the time spent on their Helpdesk"
" ticket."
msgstr ""
"După ce un tichet intră în fluxul delucru, accesați :menuselection:`Vânzări "
"--> Creare`. Apoi, adăugați clientul din tichet la câmpul "
":guilabel:`Client`în noua ofertă. În fila :guilabel:`Linii comanda`, creați "
"sau selectați un produs pentru a fi facturat clientului pentru timpul "
"petrecut pe tichetul lui Helpdesk."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:33
msgid ""
"If creating a new product from the sales order form, first give the product "
"a name by typing it in the :guilabel:`Product` column. Then, click "
":guilabel:`Create and edit`."
msgstr ""
"Dacă creați un nou produs din formularul de comandă de vânzări, mai întâi "
"dați produsului un nume trecându-l în coloana :guilabel:`Product`. Apoi, "
"faceți clic pe :guilabel:`Creează și editează`."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:36
msgid ""
"First, in the :guilabel:`General Information` tab, set the "
":guilabel:`Product Type` to :guilabel:`Service` and the :guilabel:`Sales "
"Price` to the Helpdesk agent's service rate. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Based on Timesheets`. Finally, "
"click :guilabel:`Save` to create the new product and add it to the "
"quotation."
msgstr ""
"Mai întâi, în fila :guilabel:`Informații generale`, setați:guilabel:`Tip "
"produs` la :guilabel:`Serviciu` și :guilabel:`Preț de vânzare` la tariful "
"serviciului agentului Helpdesk. Apoi, setați:guilabel:`Politică de "
"facturare` la :guilabel:`Bazată pe fișe de pontaj`. În cele din urmă,faceți "
"clic pe :guilabel:`Salvează` pentru a crea noul produs și pentru a-l adăuga "
"la ofertă."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:41
msgid ""
"Once the product is added, click :guilabel:`Confirm` to turn the quotation "
"into a sales order."
msgstr ""
"Odată ce produsul este adăugat, faceți clic pe :guilabel:`Confirmă` pentru a"
" transforma oferta într-o comandă de vânzări."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
msgid "Create a sales order and add a product."
msgstr "Creare comandă de vânzări și adăugare produs."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:48
msgid "Record a timesheet"
msgstr "Înregistrează o fișă de pontaj "

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:50
msgid ""
"To record a timesheet, jump back to the Helpdesk ticket by going to the "
":guilabel:`Helpdesk` dashboard, clicking :guilabel:`Tickets` on the team's "
"card, and locating the correct ticket. Then, click :guilabel:`Edit` and use "
"the :guilabel:`Timesheets` tab to record the time spent on the ticket."
msgstr ""
"Pentru a înregistra o fișă de pontaj, reveniți la tichetul Helpdesk accesând"
" tabloul de bord:guilabel:`Helpdesk`, faceți clic pe :guilabel:`Tichete` pe "
"cardul echipei și localizați tichetul corect. Apoi, faceți clic pe "
":guilabel:`Editare` și utilizați fila :guilabel:`Fișe de pontaj` pentru a "
"înregistra timpul petrecut pe tichet."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
msgid "Record time spent on a ticket."
msgstr "Înregistrați timpul petrecut pe un tichet."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:60
msgid ""
"The ticket's timesheets can be recorded before or after the sales order is "
"made, the order doesn't matter."
msgstr ""
"Fișele de pontaj ale tichetului pot fi înregistrate înainte sau după ce "
"comanda de vânzări este făcută,"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:64
msgid "Link the Helpdesk ticket to the SO"
msgstr "Conectați tichetul Helpdesk la comanda de vânzare"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:66
msgid ""
"To link the :guilabel:`Sales Order` to the ticket, start on the ticket form "
"and click :guilabel:`Edit`. Next, select the :guilabel:`Sales Order` that "
"was created earlier from the :guilabel:`Sales Order Item` drop-down menu. "
"Odoo will automatically filter the options to only show sales orders that "
"are connected to the ticket's customer. Lastly, click :guilabel:`Save` to "
"connect the ticket and the :guilabel:`Sales Order Item`."
msgstr ""
"Pentru a conecta :guilabel:`Comanda de vânzare` la tichet, în formularul "
"tichetului faceți clic pe :guilabel:`Editare`. În continuare, selectați "
":guilabel:`Comanda de vânzare` care a fost creată mai devreme din meniul "
"derulant :guilabel:`Produs din comanda de vânzare`. Odoo va automatiza "
"filtrarea opțiunilor pentru a afișa doar comenzile de vânzări conectate la "
"tichetul clientului. În cele din urmă, faceți clic pe :guilabel:`Salvează` "
"pentru a conecta tichetul și :guilabel:`Produsul din comanda de vânzare`."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rstNone
msgid "Link the SO item to the ticket."
msgstr "Conectați produsul din comanda de vânzare la tichet."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:77
msgid ""
"The :guilabel:`Sales Order Item` can be connected to the ticket before or "
"after any timesheets are recorded, the order doesn't matter."
msgstr ""
":guilabel:`Produsul din comanda de vânzare` poate fi conectat la tichet "
"înainte sau după înregistrarea fișei de pontaj."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:81
msgid "Modify billing rates"
msgstr "Modificați tarifele de facturare"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:83
msgid ""
"If a timesheet entry is recorded, but the agent does not want to bill the "
"client for that time, go to the :guilabel:`Timesheets` tab and toggle on the"
" visibility of the :guilabel:`Sales Order Item` column. When filling out the"
" information for the timesheet entry, make sure to leave the non-billable "
"timesheet entry's :guilabel:`Sales Order Item` field blank."
msgstr ""
"Dacă o intrare de fișă de pontaj este înregistrată, dar agentul nu dorește "
"să factureze clientul pentru acest timp, accesați fila :guilabel:`Fișe de "
"pontaj` și activați vizibilitatea coloana :guilabel:`Sales Order Item`. La "
"completarea fișei de pontaj, asigurați-vă că lăsați gol câmpul "
":guilabel:`Sales Order Item` al înregistrării nefacturabile de pe fișă de "
"pontaj."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:88
msgid ""
"If the agent wants to charge a different rate for a timesheet entry, first, "
"add a new product to the connected :abbr:`SO (Sales Order)` priced at the "
"new rate. Then, select the new product in the timesheet entry's "
":guilabel:`Sales Order Item` field."
msgstr ""
"Dacă agentul dorește să factureze la un tarif diferit pentru o înregistrare "
"în fișa de pontaj, începeți prin a adăuga un nou produs, la noul preț în "
":abbr:`SO (Comanda de vânzare)` conectată. Apoi, selectați noul produs în "
"câmpul :guilabel:`Sales Order Item` al intrării pe fișa de pontaj."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:93
msgid "Create the invoice"
msgstr "Creare factură"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:95
msgid ""
"When the Helpdesk ticket is completed and the client is ready to be billed "
"for time, begin by clicking the :guilabel:`Sales Order` smart button on the "
"ticket form to navigate to the sales order. The :guilabel:`Delivered` column"
" should match the number of hours recorded on the ticket's timesheet. After "
"checking and filling out the relevant information, click :guilabel:`Create "
"Invoice` to bill the client for the time spent on the ticket. Odoo will "
"automatically generate an invoice to send to the client and the Helpdesk "
"ticket can officially be closed."
msgstr ""
"Când tichetul Helpdesk este finalizat și clientul este gata să fie facturat "
"pentru timpul petrecut, începeți prin a face clic pe butonul inteligent "
":guilabel:`Comandă de vânzare` de pe formularul de tichet pentru a naviga la"
" comanda de vânzare. Coloana :guilabel:`Livrat` ar trebui să corespundă "
"numărului de ore înregistrate pe fișa de pontaj a tichetului. După ce ați "
"verificat și completat informațiile relevante, faceți clic pe "
":guilabel:`Creați factura` pentru a factura clientului timpul petrecut pe "
"tichet. Odoo va genera automat o factură pe care o va trimite clientului, "
"iar tichetul Helpdesk poate fi închis oficial."

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:103
msgid ":doc:`invoice_time`"
msgstr ":doc:`invoice_time`"

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "Proiect"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""
"Odoo Proiect este un instrument pentru a gestiona proiectele în curs. "
"Programați sarcini, atribuiți activități colegilor de muncă și țineți "
"evidența profitabilității fiecărui proiect."

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Tutoriale Odoo: Proiect și Fișe de Pontaj "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"

#: ../../content/applications/services/project/project_management.rst:3
msgid "Project management"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:5
msgid ""
"Odoo Project uses the **Kanban** project management system. This means all "
"projects are broken down into tasks, which are categorized on a whiteboard "
"according to what production phase they are in."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:8
msgid "Did you know?"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:10
msgid ""
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
"management method."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:13
msgid ""
"`Odoo Tutorials: Kanban Project Management "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:19
msgid ""
"Open the **Project** app and click :guilabel:`Create` to start a new "
"project. Enter a :guilabel:`Name` for your project and click "
":guilabel:`Create Project`."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:22
msgid ""
"You can customize your existing **projects** from the dashboard by clicking "
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
msgstr ""

#: ../../content/applications/services/project/project_management.rstNone
msgid "Project card"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:29
msgid "This enables a new menu divided into four parts:"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:31
msgid ""
":guilabel:`View`: see an overview of your project's components, such as its "
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
"Depending on which apps you have activated, more options may be available, "
"such as :guilabel:`Documents`. All uploaded files can be found under this "
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:35
msgid ""
":guilabel:`Reporting`: analyze your project's progress and profitability "
"through graphics and statistics;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:37
msgid ""
"**Color**: make a line of color appear on the left side of the card so that "
"your project is more recognizable;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:39
msgid ":guilabel:`Settings`: you can change the following:"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:41
msgid "the :guilabel:`Name` of the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:42
msgid "the :guilabel:`Name of the tasks` found under that project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:43
msgid "the :guilabel:`Customer` for whom the project is intended;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:44
msgid "the :guilabel:`Tags` used for filtering;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:45
msgid "the :guilabel:`Company` responsible for the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:46
msgid "the employee designated as :guilabel:`Project Manager`;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:47
msgid "the :guilabel:`Planned Date` of the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:48
msgid "the total :guilabel:`Allocated Hours` for that project."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:50
msgid ""
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
msgstr ""

#: ../../content/applications/services/project/project_management.rstNone
msgid "Project settings"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:58
msgid ""
"`Odoo Tutorials: Customize your project "
"<https://www.odoo.com/slides/slide/customize-your-"
"project-1662?fullscreen=1>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:61
msgid ""
"Further settings are available under the :guilabel:`Settings` tab. Most of "
"them are *only* available depending on the activated apps."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:65
msgid "Scheduling activities"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:67
msgid ""
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
"opens a list with already scheduled activities and allows planning **new** "
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
"According to the :guilabel:`Activity Type`, you may have **additional "
"options** available."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:75
msgid ""
"If an activity is **already** scheduled, the icon may change to a **phone**,"
" **group of people**, or other."
msgstr ""

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "Sarcini"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr "Creare sarcini de proiect dintr-un alias de e-mail"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"Când aveți deja o adresă de e-mail pe care clienții o știu de mult timp, "
"schimbarea acesteia este ultimul lucru pe care doriți să îl faceți. În "
"schimb, puteți asocia acea adresă la proiectul dvs. și transformați aceste "
"conversații într-unele bine structurate. Aceasta creează automat o sarcină "
"în prima etapă a unui proiect."

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "Configurare server de e-mail de intrare"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr ""
"Pe aplicația *Setări*, activați *Servere de e-mail externe* și definiți "
"aliasul de e-mail de intrare pe care doriți să-l utilizați."

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
"**Pentru mai multe informații**: "
":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "Configurare alias de e-mail în proiectul dvs."

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"Acum că ați configurat serverul de e-mail de intrare, accesați "
":menuselection:`Proiect --> Configurare --> Proiecte --> Editare`. Sub "
"fila*E-mailuri*, definiți aliasul de e-mail dorit și alegeți politica de "
"primire a mesajului."

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr "Puteți seta direct când creați un nou proiect."

#: ../../content/applications/services/project/tasks/email_alias.rstNone
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""
"În setările proiectului dvs., definiți aliasul de e-mailuri sub fila e-mail "
"în Odoo Proiect"

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr ""
"Toți destinatarii e-mailului (To/Cc/Bcc) sunt automat adăugați ca urmăritori"
" ai sarcinii."

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr ""
"E-mailul poate fi văzut sub numele proiectului dvs. pe tabloul de bord."

#: ../../content/applications/services/project/tasks/email_alias.rstNone
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""
"Vizualizare a aliasului de e-mail ales pe vizualizarea tabloului de bord în "
"Odoo Proiect"

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "Fișe de pontaj"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "Creare fișe de pontaj la validarea concediului"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr ""
"Odoo creează automat fișe de pontaj pe proiect/sarcini la cererile de "
"concediu. Acest lucru permite un control mai bun asupra validării fișelor de"
" pontaj, deoarece nu lasă loc pentru întrebări despre orele care nu au fost "
"înregistrate în fișa de pontaj, de către angajat."

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr ""
"Activați :ref:`modul de dezvoltator <developer-mode>`, accesați *Fișe de "
"pontaj*,și schimbați *Proiectul* și *Sarcina* setate în mod implicit, dacă "
"doriți."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""
"Vizualizare a setărilor Fișelor de pontaj care permit înregistrarea "
"concediului în Odoo Fișe de pontaj"

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"Accesați :menuselection:`Concediu --> Configurare --> Tipuri de concediu`. "
"Selectațisau creați tipul necesar și decideți dacă doriți ca cererile să fie"
" validate sau nu."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""
"Vizualizare a formularului tipurilor de concediu care evidențiază secțiunea "
"cererilor de concediu și fișelor de pontaj în Odoo Concedii"

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr ""
"Acum, odată ce angajatul a solicitat concediul și cererea a fost validată "
"(sau nu, în funcție de setarea aleasă), timpul este alocat automat în *Fișe "
"de pontaj*, sub respectivul proiect și sarcină."

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr ""
"În exemplul de mai jos, utilizatorul a solicitat *Concediu plătit* de la 13 "
"iulie la 15 iulie."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid "View of the time off request form in Odoo Time Off"
msgstr "Vizualizare a formularului cererii de concediu în Odoo Concediu"

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr ""
"Având în vedere că validarea nu este necesară, concediul solicitat este "
"afișat automat în *Fișe de pontaj*. Dacă este necesară validarea, timpul "
"este alocat automat după ce persoana responsabilă pentru validare o face."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""
"Video fișe de pontaj care evidențiază concediul solicitat de angajat în Odoo"

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr ""
"Faceți clic pe lupa de mărire, plasată deasupra celulei respective, pentru a"
" accesa toate datele agregate din acea celulă (zi) și pentru a vedea detalii"
" legate de proiect/sarcina."

#: ../../content/applications/services/timesheets/overview/time_off.rstNone
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr "Vizualizare a detaliilor unui proiect/sarcină în Odoo Fișe de pontaj"

#: ../../content/services/support/what_can_i_expect.rst:7
msgid "What can I expect from the support service?"
msgstr "Ce pot aștepta de la serviciul de asistență?"

#: ../../content/services/support/what_can_i_expect.rst:11
msgid "5 days a week"
msgstr "5 zile pe săptămână"

#: ../../content/services/support/what_can_i_expect.rst:13
msgid ""
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
"cost, Monday to Friday**. Our teams are located around the world to ensure "
"you have support, no matter your location. Your support representative could"
" be communicating to you from San Francisco, Belgium, or India!"
msgstr ""
"Abonamentul dvs. Odoo Online include **asistență nelimitată 24 de ore, fără "
"costuri suplimentare, de luni până vineri**. Echipele noastre sunt "
"localizate în toată lumea pentru a vă asigura că aveți asistență, indiferent"
" de locația dvs. Reprezentantul dvs. de asistență ar putea comunica cu dvs. "
"din SUA, Belgia sau India!"

#: ../../content/services/support/what_can_i_expect.rst:18
msgid ""
"Our support team can be contacted through our `online support form "
"<https://www.odoo.com/help>`__."
msgstr ""
"Echipa de asistență poate fi contactată prin intermediul formularului nostru"
" de asistență online.<https://www.odoo.com/help>`__."

#: ../../content/services/support/what_can_i_expect.rst:22
msgid "What kind of support is included?"
msgstr "Ce fel de asistență este inclusă?"

#: ../../content/services/support/what_can_i_expect.rst:24
msgid ""
"Providing you with relevant material (guidelines, product documentation, "
"etc...)"
msgstr "Vă oferim materiale relevante (ghiduri, documentație produs, etc.)"

#: ../../content/services/support/what_can_i_expect.rst:26
msgid ""
"Answers to issues that you may encounter in your standard Odoo database (eg."
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr ""
"Răspunsuri la problemele pe care le puteți întâlni în baza de date Odoo "
"standard (de exemplu: „Nu pot închide punctul de vânzare” sau „Nu pot găsi "
"KPI-urile mele de vânzări?”)"

#: ../../content/services/support/what_can_i_expect.rst:28
msgid "Questions related to your account, subscription, or billing"
msgstr "Întrebări legate de contul dvs., abonament sau facturare"

#: ../../content/services/support/what_can_i_expect.rst:29
msgid ""
"Bug resolution (blocking issues or unexpected behaviour not due to "
"misconfiguration or customization)"
msgstr ""
"Rezolvarea erorilor (probleme de blocare sau comportament neașteptat, nu "
"cauzat de configurări greșite sau personalizări)"

#: ../../content/services/support/what_can_i_expect.rst:31
msgid ""
"Issues that might occur in a test database after upgrading to a newer "
"version"
msgstr ""
"Probleme care pot apărea într-o bază de date de test după actualizarea la o "
"versiune mai nouă"

#: ../../content/services/support/what_can_i_expect.rst:33
msgid ""
"*Odoo Support does not make changes to your production database without your"
" agreement and gives you the material and knowledge to do it yourself!*"
msgstr ""
"*Asistența Odoo nu face modificări în baza de date de producție fără acordul"
" dvs. și vă oferă materialele și cunoștințele necesare pentru a face acest "
"lucru singur!*"

#: ../../content/services/support/what_can_i_expect.rst:37
msgid ":ref:`upgrade/sla`"
msgstr ":ref:`upgrade/sla`"

#: ../../content/services/support/what_can_i_expect.rst:38
msgid ":doc:`/administration/maintain/supported_versions`"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:42
msgid "What kind of support is not included?"
msgstr "Ce fel de asistență nu este inclusă?"

#: ../../content/services/support/what_can_i_expect.rst:44
msgid ""
"Questions that require us to understand your business processes in order to "
"help you implement your database"
msgstr ""
"Întrebări care necesită ca noi să înțelegem procesele de afaceri pentru a vă"
" ajuta să implementați baza de date"

#: ../../content/services/support/what_can_i_expect.rst:46
msgid ""
"Training on how to use our software (we will direct you to our many "
"resources)"
msgstr ""
"Instruire privind utilizarea software-ului nostru (vom vă direcționa către "
"resursele noastre)"

#: ../../content/services/support/what_can_i_expect.rst:47
msgid "Import of documents into your database"
msgstr "Importul de documente în baza de date"

#: ../../content/services/support/what_can_i_expect.rst:48
msgid ""
"Guidance on which configurations to apply inside of an application or the "
"database"
msgstr ""
"Indicații privind configurările care trebuie aplicate în interiorul unei "
"aplicații sau a bazei de date"

#: ../../content/services/support/what_can_i_expect.rst:49
msgid ""
"How to set up configuration models (Examples include: Inventory Routes, "
"Payment Terms, Warehouses, etc)"
msgstr ""
"Modul în care să configurați modelele de configurare (exemple includ: Rute "
"de inventar, Termeni de plată, Depozite, etc)"

#: ../../content/services/support/what_can_i_expect.rst:51
msgid "Any intervention on your own servers/deployments of Odoo"
msgstr "Orice intervenție pe propriile servere/dezvoltări ale Odoo"

#: ../../content/services/support/what_can_i_expect.rst:52
msgid ""
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
"etc)"
msgstr ""
"Orice intervenție pe conturile al terților (Ingenico, Authorize, UPS, etc)"

#: ../../content/services/support/what_can_i_expect.rst:53
msgid ""
"Questions or issues related to specific developments or customizations done "
"either by Odoo or a third party (this is specific only to your database or "
"involving code)"
msgstr ""
"Întrebări sau probleme legate de dezvoltări sau personalizări specifice, fie"
" făcute de Odoo sau de un terț, (acestea sunt specifice doar bazei de date "
"sau implică cod)"

#: ../../content/services/support/what_can_i_expect.rst:57
msgid ""
"You can get this type of support with a `Success Pack "
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
" will analyze the way your business runs and tell you how you can get the "
"most out of your Odoo Database. We will handle all configurations and coach "
"you on how to use Odoo."
msgstr ""
"Puteți obține acest tip de asistență cu un `Success Pack "
"<https://www.odoo.com/pricing-packs>`__. Cu un pachet, unul dintre "
"consultanții noștri va analiza modul în care funcționează afacerea dvs. și "
"vă va spune cum puteți obține cel mai mult din baza de date Odoo. Vom "
"gestiona toate configurările și vă vom instrui cum să utilizați Odoo."

#: ../../content/services/support/what_can_i_expect.rst:63
msgid ":doc:`/administration/upgrade`"
msgstr ""