documentation/locale/nl/LC_MESSAGES/services.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Erwin van der Ploeg <erwin@odooexperts.nl>, 2023
# Jolien De Paepe, 2024
# Wil Odoo, 2024
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 17.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-03-08 12:48+0000\n"
"PO-Revision-Date: 2023-11-08 08:57+0000\n"
"Last-Translator: Wil Odoo, 2024\n"
"Language-Team: Dutch (https://app.transifex.com/odoo/teams/41243/nl/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: nl\n"
"Plural-Forms: nplurals=2; plural=(n != 1);\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "Diensten"

#: ../../content/applications/services/field_service.rst:8
msgid "Field Service"
msgstr "Buitendienst"

#: ../../content/applications/services/field_service.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr ""
"`Odoo Tutorials: Buitendienst <https://www.odoo.com/slides/field-"
"service-49>`_"

#: ../../content/applications/services/field_service/default_warehouse.rst:3
msgid "User default warehouse"
msgstr "Standaard magazijn gebruiker"

#: ../../content/applications/services/field_service/default_warehouse.rst:5
msgid ""
"Setting up a **default warehouse** can be useful for field technicians who "
"keep a supply in their van or those who always resupply from the same "
"warehouse. It also allows field workers to switch between warehouses from "
"their profiles."
msgstr ""
"Het instellen van een **standaard magazijn** kan handig zijn voor "
"buitendienstwerknemers die een voorraad in hun bestelwagen bewaren of die "
"altijd vanuit hetzelfde magazijn bevoorraden. Het stelt die werknemers ook "
"in staat om tussen magazijnen te wisselen vanuit hun profiel."

#: ../../content/applications/services/field_service/default_warehouse.rst:9
msgid ""
"Products in sales orders created during field interventions are always "
"pulled from the default warehouse, keeping the inventory accurate."
msgstr ""
"De producten in verkooporders die tijdens interventies op locatie worden "
"gemaakt worden altijd uit het standaard magazijn gehaald, zodat de voorraad "
"accuraat blijft."

#: ../../content/applications/services/field_service/default_warehouse.rst:13
msgid ":doc:`../../inventory_and_mrp/inventory`"
msgstr ":doc:`../../inventory_and_mrp/inventory`"

#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/helpdesk/overview/help_center.rst:14
#: ../../content/applications/services/planning.rst:29
#: ../../content/applications/services/project/project_management.rst:17
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:13
msgid "Configuration"
msgstr "Configuratie"

#: ../../content/applications/services/field_service/default_warehouse.rst:18
msgid ""
"To set up a user default warehouse, the :doc:`storage locations "
"</applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations>`"
" feature needs to be activated in the **Inventory** app. It is also "
"necessary to have more than one warehouse in your database."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:23
msgid ""
"You can either set it up :ref:`for your profile <default-warehouse/my-"
"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
msgstr ""
"Je kan dit instellen :ref:`op je profiel <default-warehouse/my-profile>`, of"
" :ref:`voor alle gebruikers <default-warehouse/all-users>`."

#: ../../content/applications/services/field_service/default_warehouse.rst:27
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations`"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:32
msgid "For your profile"
msgstr "Voor je profiel"

#: ../../content/applications/services/field_service/default_warehouse.rst:34
msgid ""
"To set up a default warehouse for yourself, click your **profile icon** in "
"the upper right corner of the screen, then, go to :menuselection:`My Profile"
" --> Preferences --> Default Warehouse`. Select the default warehouse from "
"the drop-down menu."
msgstr ""
"Om een standaard magazijn voor jezelf in te stellen, klik op het **icoontje "
"van je profiel** in de rechterbovenhoek van het scherm en ga naar "
":menuselection:`Mijn profiel --> Voorkeuren --> Standaard magazijn`. Kies "
"het standaard magazijn in het vervolgkeuzemenu."

#: ../../content/applications/services/field_service/default_warehouse.rst:41
msgid "For all users"
msgstr "Voor alle gebruikers"

#: ../../content/applications/services/field_service/default_warehouse.rst:43
msgid ""
"To set up a default warehouse for a specific user, go to "
":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
"and select the default warehouse from the drop-down menu."
msgstr ""
"Om een standaard magazijn voor een specifieke gebruiker in te stellen, ga "
"naar :menuselection:`Instellingen --> Gebruikers --> Beheer gebruikers`, "
"selecteer een gebruiker en ga naar het tabblad :guilabel:`Voorkeuren`. Ga "
"naar de sectie :guilabel:`Voorraad` en selecteer het standaard magazijn in "
"het vervolgkeuzemenu."

#: ../../content/applications/services/field_service/default_warehouse.rst-1
msgid "Selection of a default warehouse on a user profile."
msgstr "Selectie van een standaard magazijn op een gebruikersprofiel."

#: ../../content/applications/services/field_service/default_warehouse.rst:51
msgid "Use in field service tasks"
msgstr "Gebruik in buitendiensttaken"

#: ../../content/applications/services/field_service/default_warehouse.rst:53
msgid ""
"Once a default warehouse has been configured for a user, the materials used "
"for a sales order related to a Field Service task are pulled from that "
"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
"is applied correctly."
msgstr ""
"Zodra een standaard magazijn is geconfigureerd voor een gebruiker, worden de"
" materialen die worden gebruikt voor een verkooporder met betrekking tot een"
" buitendiensttaak uit dat specifieke magazijn gehaald. Open de gerelateerde "
"verkooporder, ga naar het tabblad :guilabel:`Overige info` en ga naar de "
"sectie :guilabel:`Levering`. Het standaard magazijn wordt correct toegepast."

#: ../../content/applications/services/field_service/default_warehouse.rst:58
msgid ""
"Once the Field Service task is marked as done, the stock of the default "
"warehouse is automatically updated."
msgstr ""
"Zodra de buitendiensttaak is gemarkeerd als gereed, wordt de voorraad van "
"het standaard magazijn automatisch bijgewerkt."

#: ../../content/applications/services/field_service/onsite_interventions.rst:3
msgid "Onsite interventions planning"
msgstr "Planning van interventies op locatie"

#: ../../content/applications/services/field_service/onsite_interventions.rst:6
msgid "From a sales order"
msgstr "Vanuit een verkooporder"

#: ../../content/applications/services/field_service/onsite_interventions.rst:8
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr ""
"Door je verkoopteam toe te staan interventies op locatie te openen, ontstaat"
" er een naadloze ervaring voor je klanten. Ze kunnen een offerte ontvangen "
"die ze eerst moeten goedkeuren nog voor het werk begint."

#: ../../content/applications/services/field_service/onsite_interventions.rst:11
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr ""
"Ga naar :menuselectie:`Buitendienst --> Configuratie --> Producten` en maak "
"of bewerk een product."

#: ../../content/applications/services/field_service/onsite_interventions.rst:13
msgid ""
"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
" :guilabel:`Product Type`."
msgstr ""
"In het tabblad :guilabel:`Algemene informatie`, selecteer :guilabel:`Dienst`"
" als het :guilabel:`Productsoort`."

#: ../../content/applications/services/field_service/onsite_interventions.rst:15
msgid ""
"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
":guilabel:`Service Invoicing Policy`."
msgstr ""
"In het tabblad :guilabel:`Verkoop`, selecteer :guilabel:`Urenstaten op "
"taken` als :guilabel:`Facturatiebeleid diensten`."

#: ../../content/applications/services/field_service/onsite_interventions.rst:17
msgid ""
"Select :guilabel:`Create a task in an existing project` as "
":guilabel:`Service Tracking`."
msgstr ""
"Selecteer :guilabel:`Een taak maken in een bestaand project` als "
":guilabel:`Dienstopvolging`."

#: ../../content/applications/services/field_service/onsite_interventions.rst:18
msgid "Select your :guilabel:`Project`."
msgstr "Selecteer je :guilabel:`Project`."

#: ../../content/applications/services/field_service/onsite_interventions.rst:19
msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
msgstr ""
"Als je ze gebruikt, selecteer je :guilabel:`Werkbonsjabloon` en klik op "
"opslaan."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr ""
"Productconfiguratie om taken te maken vanuit verkooporders in Odoo "
"Buitendienst"

#: ../../content/applications/services/field_service/onsite_interventions.rst:25
msgid ""
"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
"product and confirm it. A task is automatically set up under your Field "
"Service project. It is directly accessible from the sales order."
msgstr ""
"Maak in de :doc:`Verkoop <../../sales/sales>` app een offerte met het "
"product en bevestig deze. Een taak is automatisch gemaakt in je "
"Buitendienst-project. Het is onmiddellijk toegankelijk vanuit de "
"verkooporder."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Field Service task on a sales order in Odoo Sales"
msgstr "Buitendienst-taak op een verkooporder in Odoo Verkoop"

#: ../../content/applications/services/field_service/onsite_interventions.rst:34
msgid "From helpdesk tickets"
msgstr "Vanuit Helpdesktickets"

#: ../../content/applications/services/field_service/onsite_interventions.rst:36
msgid ""
"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
"helpdesk team manage intervention requests directly. Planning field service "
"tasks from tickets speeds up your processes."
msgstr ""
"Door de integratie met de :doc:`Helpdesk <../helpdesk>` app kan je "
"helpdeskteam rechtstreeks interventieverzoeken behandelen. Het plannen van "
"buitendiensttaken vanuit tickets versnelt je processen."

#: ../../content/applications/services/field_service/onsite_interventions.rst:40
msgid "Configure the helpdesk team"
msgstr "Configureer het helpdeskteam"

#: ../../content/applications/services/field_service/onsite_interventions.rst:42
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable :guilabel:`Onsite Interventions`."
msgstr ""
"Ga naar :menuselection:`Helpdesk --> Configuratie --> Helpdeskteams`. Kies "
"een team en schakel de optie :guilabel:`Interventies op locatie` in."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Onsite interventions settings in Odoo Helpdesk"
msgstr "De instelling Interventies op locatie in Odoo Helpdesk"

#: ../../content/applications/services/field_service/onsite_interventions.rst:49
msgid ""
"The helpdesk tickets of the team now display the :guilabel:`Plan "
"Intervention` button. Click on it to create a new task under your field "
"service project."
msgstr ""
"Op de helpdesktickets van het team kan je nu de knop :guilabel:`Interventie "
"plannen` vinden. Klik erop om een nieuwe taak in je buitendienst-project te "
"maken. "

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
msgstr "Plan een interventie vanuit de helpdesktickets in Odoo Helpdesk"

#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "Helpdesk"

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "Geavanceerd"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After-Sales services"
msgstr "Dienst na verkoop"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"*After-Sales* services can be configured in the *Helpdesk* application for "
"individual teams. Once enabled, users can :ref:`issue refunds "
"<helpdesk/refunds>`, :ref:`generate coupons <helpdesk/coupons>`, "
":ref:`process returns <helpdesk/returns>`, and :ref:`schedule repairs "
"<helpdesk/repairs>` or :ref:`field service interventions <helpdesk/field>` "
"directly from a ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
msgid "Set up after-sales services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
msgid ""
"Start by enabling the after-sales services on a specific *Helpdesk* team, by"
" going to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`"
" and click on the team the services should be applied to. Then, scroll to "
"the :guilabel:`After-Sales` section on the team's settings page, and choose "
"which of the following options to enable:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:18
msgid ""
":guilabel:`Refunds`: issues credit notes to refund a customer, or adjust the"
" remaining amount due."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:19
msgid ""
":guilabel:`Coupons`: offers discounts and free products through an existing "
"coupon program."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid ""
":guilabel:`Returns`: initiates a product return from a customer through a "
"reverse transfer."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:21
msgid ""
":guilabel:`Repairs`: creates repair orders for broken or faulty products."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
msgid ""
":guilabel:`Field Service`: plans onsite intervention through the *Field "
"Service* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:27
msgid ""
"The services that are enabled can vary based on the type of support a team "
"provides."
msgstr ""
"De diensten die zijn ingeschakeld kunnen variëren op basis van het soort "
"ondersteuning dat een team biedt."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
msgid ""
"Since all the after-sales services in Odoo require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications. Installing a new application on a One-"
"App-Free database triggers a 15-day trial. At the end of the trial, if a "
"paid subscription has not been added to the database, it will no longer be "
"accessible."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:38
msgid "Issue refund with credit note"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:40
msgid ""
"A *credit note* is a document issued to a customer informing them that they "
"have been credited a certain amount of money. They can be used to provide a "
"full refund to a customer, or to adjust any remaining amount due. While they"
" are usually created through the *Accounting* or *Invoicing* applications, "
"they can be created through a *Helpdesk* ticket, as well."
msgstr ""
"Een *creditfactuur* is een document dat aan een klant wordt verstrekt om hem"
" te informeren dat een bepaald bedrag is gecrediteerd. Deze wordt ook "
"gebruikt om een klant volledig terug te betalen of om het resterende "
"verschuldigd bedrag aan te passen. Hoewel creditfacturen meestal worden "
"aangemaakt via de *Boekhouding* of *Facturatie* applicaties, kunnen ze ook "
"worden aangemaakt via een *Helpdeskticket*."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:46
msgid "Invoices **must** be posted before a credit note can be generated."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
msgid ""
"To create a credit note, navigate to a ticket on the "
":menuselection:`Helpdesk app`, and click the :guilabel:`Refund` button in "
"the top-left corner of the ticket form. This opens a :guilabel:`Refund` pop-"
"up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a refund creation page."
msgstr "Weergave van een pagina voor het aanmaken van een terugbetaling."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:56
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:216
msgid "Fill out the fields with the necessary information:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:58
msgid ""
":guilabel:`Sales Order`: if a sales order was referenced on the original "
"ticket, it automatically populates in this field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:60
msgid ""
":guilabel:`Product`: the product the ticket is about. If an item is selected"
" in this field, only the sales orders, deliveries, and invoices including "
"this product can be selected."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:62
msgid ""
":guilabel:`Lot/Serial Number`: this field is **only** visible if the "
":guilabel:`Product` selected has associated lot or serial numbers."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:64
msgid ""
":guilabel:`Invoices to Refund`: this field is **required**. If no invoices "
"are available in the drop-down, it indicates this customer currently has no "
"posted invoices, or the :guilabel:`Product` has no related invoices."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
":guilabel:`Reason displayed on Credit Note`: this field automatically "
"populates with the ticket number, though it can be edited with additional "
"information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:69
msgid ""
":guilabel:`Journal`: the accounting journal where the credit note should be "
"posted. After an invoice is selected, this field defaults to the journal "
"listed on the original invoice, though it can be changed, if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:72
msgid ""
":guilabel:`Reversal date`: when this field is clicked, use the pop-up "
"calendar that appears to select a date for the credit note invoice. This "
"field is **required**."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:75
msgid ""
"After the necessary fields are filled in, click :guilabel:`Reverse` or "
":guilabel:`Reverse and Create Invoice`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:78
msgid ""
":guilabel:`Reverse` creates a credit note in a draft state that can be "
"edited before it is posted. This option can be used to provide a partial "
"refund."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:81
msgid ""
":guilabel:`Reverse and Create Invoice` creates a credit note that is "
"automatically posted as well as an invoice in a draft state. The invoice "
"contains the same information as the original invoice, though this "
"information can be altered."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:85
msgid ""
"Once the credit note has been posted, a :guilabel:`Credit Notes` smart "
"button is added to the *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons on a ticket focusing on the credit note button."
msgstr ""
"Weergave van slimme knoppen op een ticket met de nadruk op de knop "
"creditfactuur."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:93
msgid ":doc:`../../../finance/accounting/customer_invoices/credit_notes`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:98
msgid "Generate coupons from a ticket"
msgstr "Kortingsbonnen genereren vanuit een ticket"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:100
msgid ""
"Coupons can be used to alter the price of products or orders. Conditional "
"rules define the usage constraints of a coupon. *Coupon Programs* are "
"configured in the *Sales*, *Point of Sale*, or *Website* applications."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:105
msgid ""
"The *eCommerce* module **must** be installed to create coupon codes from the"
" *Website*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:107
msgid ""
"To generate a coupon, open a *Helpdesk* ticket and click on the "
":guilabel:`Coupon` button in the top-left corner. Select an option from the "
":guilabel:`Coupon Program` drop-down menu in the :guilabel:`Generate a "
"Coupon` pop-up window that appears."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a coupon generation window."
msgstr "Weergave van een venster om een kortingsbon te genereren."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:116
msgid ""
"To create a new :guilabel:`Coupon Program`, navigate to "
":menuselection:`Sales app --> Products --> Discount & Loyalty` and click "
":guilabel:`New`. To make the program available to share with *Helpdesk* "
"customers, the :guilabel:`Program Type` **must** be set to "
":guilabel:`Coupons`. This generates single-use coupon codes that grant "
"immediate access to rewards and discounts."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:121
msgid ""
"Coupon programs can also be created in the *Point of Sale* application or "
"*Website* application. Refer to :doc:`discount and loyalty programs "
"<../../../sales/sales/products_prices/loyalty_discount>` for more "
"information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:125
msgid ""
"Click on the :guilabel:`Valid Until` field, and use the pop-up calendar to "
"select an expiration date for this coupon code. If this field is left blank,"
" the code does **not** expire."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:128
msgid ""
"Click :guilabel:`Send by Email` to compose an email to send to the customer "
"with the coupon code."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:131
msgid ""
"When emailing a coupon code, **all** the followers of the ticket are added "
"as recipients to the email. Additional recipients can be added to the email "
"as well, in the :guilabel:`Recipients` field of the :guilabel:`Compose "
"Email` pop-up window. If an expiration date was selected for the code, it is"
" included in the message template."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:0
msgid "View of an email draft window with coupon code."
msgstr "Weergave van een venster van een concept e-mail met kortingscode."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:140
msgid ""
"Click :guilabel:`Get Share Link` to generate a link to send directly to the "
"customer. Doing so opens a :guilabel:`Share Coupons` pop-up window. Click "
"the :guilabel:`Copy` button next to the :guilabel:`Share Link` field and "
"paste the results to any communication with the customer. When the customer "
"uses the link, the code is automatically applied to their cart."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:145
msgid ""
"After a :guilabel:`Coupon Code` has been generated, a :guilabel:`Coupons` "
"smart button is added to the top of the ticket; click the smart button to "
"view the coupon code, expiration date, and additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the smart buttons on a ticket focusing on the coupon button."
msgstr ""
"Weergave van de slimme knoppen op een ticket met de nadruk op de "
"kortingsbonknop."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:154
msgid "`Coupons <https://www.youtube.com/watch?v=KW5cZHg10jQ>`_"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:155
msgid ":doc:`../../../sales/sales/products_prices/loyalty_discount`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:160
msgid "Facilitate a product return with a reverse transfer"
msgstr "Een productretour vergemakkelijken met een retourzending"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:162
msgid ""
"Returns are completed through *reverse transfers*, which generate new "
"warehouse operations for the returning products. Click the "
":guilabel:`Return` button in the top-left corner of a ticket to open the "
":guilabel:`Reverse Transfer` pop-up window."
msgstr ""
"Retouren worden afgehandeld via *retourzendingen* die nieuwe "
"magazijnbewerkingen genereren voor de producten die worden geretourneerd. "
"Klik op de knop :guilabel:`Retour` in de linkerbovenhoek van een ticket om "
"het pop-upvenster :guilabel:`Retourzending` te openen."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Helpdesk ticket with the return button highlighted."
msgstr "Weergave van een Helpdeskticket met de nadruk op de knop retour."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:171
msgid ""
"The :guilabel:`Return` button **only** appears on a ticket if the customer "
"has a recorded delivery in the database."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:174
msgid ""
"Select a :guilabel:`Sales Order` or :guilabel:`Delivery to Return` to "
"identify the products that need to be returned."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:177
msgid ""
"By default, the quantity matches the validated quantity from the delivery "
"order. Update the :guilabel:`Quantity` field, if necessary. To remove a "
"line, click the :guilabel:`🗑️ (trash can)` icon."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:181
msgid ""
"Select a :guilabel:`Return Location` where the items should be directed "
"after the return is completed."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a reverse transfer creation page."
msgstr "Weergave van een pagina voor het aanmaken van een retourzending."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:188
msgid ""
"Click :guilabel:`Return` to confirm the return. This generates a new "
"warehouse operation for the incoming returned products."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:191
msgid ""
"Use the breadcrumbs to return to the helpdesk ticket. A new "
":guilabel:`Return` smart button can now be accessed at the top of the "
"ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the return smart button on a helpdesk ticket."
msgstr "Weergave van de slimme knop Retour op een Helpdeskticket."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:199
msgid ":doc:`../../../sales/sales/products_prices/returns`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:204
msgid "Send products for repair from a ticket"
msgstr "Producten verzenden voor reparatie vanuit een ticket"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:206
msgid ""
"If the ticket is related to an issue with a faulty or broken product, a "
"*repair order* can be created from the *Helpdesk* ticket, and managed "
"through the *Repairs* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:209
msgid ""
"To create a new repair order, open a :menuselection:`Helpdesk` ticket and "
"click on the :guilabel:`Repair` button in the top-left corner. This opens a "
":guilabel:`Repair Reference` form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a repair reference page."
msgstr "Weergave van een reparatiereferentiepagina."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:218
msgid ""
":guilabel:`Customer`: this field carries over from the ticket, though a new "
"contact can been selected from the drop-down menu."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:220
msgid ""
":guilabel:`Product to Repair`: if a product was specified in the "
":guilabel:`Product` field on the ticket, it is added to this field "
"automatically. If not, click into the field to select a product from the "
"drop-down menu."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:223
msgid ""
":guilabel:`Lot/Serial`: this field is **only** visible if the products being"
" repaired are tracked, via lot or serial numbers."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:225
msgid ""
":guilabel:`Return`: return order from which the product to be repaired comes"
" from."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:226
msgid ""
":guilabel:`Under Warranty`: if this box is checked, the sale price for all "
"products from the repair order are set to zero."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:228
msgid ""
":guilabel:`Scheduled Date`: this field defaults to the current date. To "
"select a new date, click into the field and select a date using the drop-"
"down calendar."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:230
msgid ""
":guilabel:`Responsible`: assign a user from the drop-down menu to manage the"
" repair."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:231
msgid ""
":guilabel:`Tags`: click into this field to assign an existing tag or create "
"a new one. Multiple tags can be assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:234
msgid ""
"If parts are required for the repair, they can be added in the "
":guilabel:`Parts` tab. Additional information for the internal repair team "
"can be added to the :guilabel:`Repair Notes` tab."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:237
msgid ""
"Once the form is complete, click :guilabel:`Confirm Repair`. To create, "
"edit, and send a quote for this repair, click :guilabel:`Create Quotation`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:240
msgid ""
"A :guilabel:`Repairs` smart button is then added to the ticket, linking to "
"the repair order."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons focusing on repair button."
msgstr "Weergave van een slimme knop met de nadruk op de knop Reparaties."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:247
msgid ""
"Once a user creates a repair order from a *Helpdesk* ticket, they can access"
" it through the ticket's :guilabel:`Repair` smart button, or from a link in "
"the chatter, even if they do not have access rights to the *Repair* "
"application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:254
msgid "Create field service task from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:256
msgid ""
"On-site interventions can be planned from a ticket and managed through the "
"*Field Service* application. Customers with :doc:`portal access "
"<../../../general/users/portal>` are able to track the progress of a *Field "
"Service* task just as they would a *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:261
msgid ""
"To change the default *Field Service* project for the team, go to "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` to select"
" a :guilabel:`Team`. Scroll to the :guilabel:`After-Sales` section, and "
"choose a project under :guilabel:`Field Service`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:265
msgid ""
"To create a new *Field Service* task, navigate to a "
":menuselection:`Helpdesk` ticket. Click :guilabel:`Plan Intervention` to "
"open the :guilabel:`Create a Field Service task` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Field Service task creation page."
msgstr "Weergave van een pagina om een buitendienst taak aan te maken."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:272
msgid "Confirm or update the task :guilabel:`Title`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:274
msgid ""
"The :guilabel:`Project` field on the :guilabel:`Create a Field Service task`"
" pop-up window defaults to the same *Field Service* project that was "
"identified on the team's settings page. To change the project for this "
"specific task, select one from the :guilabel:`Project` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:278
msgid ""
"If applicable, select a :guilabel:`Worksheet Template` from the drop-down "
"menu."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:281
msgid ""
"*Field Service Worksheets* are reports that detail the work completed during"
" an on-site task. When work is completed, worksheets are signed by the "
"customer to confirm the job is done and the customer is satisfied."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:285
msgid ""
"If the *Field Service* project assigned to the *Helpdesk* team has "
"worksheets enabled, and has a default template assigned, that template "
"automatically appears in the :guilabel:`Worksheet Template` drop-down field."
" Even so, the field can be edited, and another template can be selected."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:290
msgid ""
"If the *Field Service* project does **not** have worksheets enabled, the "
":guilabel:`Worksheet Template` field does not appear on the "
":guilabel:`Create a Field Service task` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:293
msgid "Click :guilabel:`Create Task` or :guilabel:`Create & View Task`."
msgstr ""
"Klik op :guilabel:`Taak aanmaken` of :guilabel:`Taak aanmaken & bekijken`."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:295
msgid ""
"After the task is created, a :guilabel:`Tasks` smart button is added to the "
"ticket, linking the :guilabel:`Field Service` task to the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of ticket smart buttons focused on task."
msgstr ""
"Weergave van de slimme knoppen van een ticket met de nadruk op een taak."

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:303
msgid ""
"`Field Service  <https://www.odoo.com/slides/slide/advanced-"
"settings-862?fullscreen=1>`_"
msgstr ""
"`Buitendienst <https://www.odoo.com/slides/slide/advanced-"
"settings-862?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Close tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
"several ways it can be closed."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:8
msgid ""
"In addition to manually closing solved tickets, automatically closing "
"inactive tickets keeps the pipeline up-to-date. At the same time, allowing "
"customers to close their own tickets minimizes confusion around whether an "
"issue is considered solved or not. This results in increased operational "
"capacity for support teams, and higher customer satisfaction."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
msgid "Manually close solved tickets"
msgstr "Opgeloste tickets handmatig sluiten"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:16
msgid ""
"As work on a ticket progresses, it is moved along to the next stage in the "
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
" This marks the ticket as *closed*."
msgstr ""
"Naarmate het werk aan een ticket vordert, wordt het verplaatst naar de "
"volgende fase in de pijplijn. Zodra het probleem is opgelost, wordt het "
"ticket verplaatst naar een *gevouwen* fase. Dit markeert het ticket als "
"*gesloten*."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
msgid ""
"To fold a stage, navigate to the :menuselection:`Helpdesk` app dashboard, "
"and click on a team to open the to reveal that team's pipeline on a separate"
" page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:22
msgid ""
"From the pipeline page, hover over a stage's heading, and click the "
":guilabel:`⚙️ (gear)` icon that appears in the top-right corner of that "
"stage's Kanban column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
" option."
msgstr ""
"Weergave van een fase op de Helpdeskpijplijn met de nadruk op het "
"tandwielicoontje en de optie om een fase te bewerken."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid ""
"From the menu that appears, select :guilabel:`Edit`. This opens the stage's "
"settings in a pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
msgid ""
"In the pop-up window, check the box labeled, :guilabel:`Folded in Kanban`, "
"towards the top of the window. Then, click :guilabel:`Save & Close` to "
"confirm the changes."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:35
msgid "Tickets that reach this stage are now considered: *closed*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Stage settings page."
msgstr "Instellingenpagina van een fase."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
msgid ""
"Clicking the :guilabel:`⚙️ (gear)` icon also displays the option to "
":guilabel:`Fold` the stage. This setting folds the stage *temporarily* to "
"simplify the Kanban view. This does **not** close the tickets in this stage."
" It also does **not** permanently fold the stage. If a stage needs to be "
"folded, so the tickets can be marked as *closed*, the :guilabel:`Folded in "
"Kanban` checkbox **must** be checked on the stage's settings."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
msgid "Automatically close inactive tickets"
msgstr "Inactieve tickets automatisch sluiten"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:51
msgid ""
"Tickets that are inactive for a set period of time can be automatically "
"closed. At that point, they are moved to a folded stage."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
msgid ""
"To have Odoo automatically close inactive tickets, go to the desired team's "
"settings page, by navigating to :menuselection:`Helpdesk app --> "
"Configuration --> Helpdesk Teams`, and selecting the desired team to "
"configure. Under the :guilabel:`Self-Service` section, enable "
":guilabel:`Automatic Closing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:59
msgid ""
"After ticking the box for :guilabel:`Automatic Closing`, three new fields "
"appear beneath:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:61
msgid ":guilabel:`Move to Stage`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:62
msgid ":guilabel:`After (#) days of inactivity`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:63
msgid ":guilabel:`In Stages`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:65
msgid ""
"If one of the team's stages is set to be folded in the Kanban view, the "
"folded stage is the default selection in the :guilabel:`Move to Stage` "
"field. If the team has more than one folded stage, the folded stage that "
"occurs first in the pipeline is the default. If no stage is folded, the "
"default selection is the last stage in the pipeline."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:70
msgid ""
"The :guilabel:`After (#) days of inactivity` field defaults to `7`, but can "
"be adjusted if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:74
msgid ""
"The :guilabel:`After (#) days of inactivity` field does **not** take the "
"working calendar into account when tracking the amount of time a ticket has "
"been inactive."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
msgid ""
"If only certain stages should be used to track days of inactivity, they can "
"be added to the :guilabel:`In Stages` field."
msgstr ""
"Als alleen bepaalde fases moeten worden gebruikt om het aantal dagen "
"inactiviteit bij te houden, kunnen ze worden toegevoegd aan het veld "
":guilabel:`In fases`."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
msgid "A team's pipeline is created with the following stages:"
msgstr "De pijplijn van een team bevat standaard de volgende fases:"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:83
msgid "`New`"
msgstr "`Nieuw`"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:84
msgid "`In Progress`"
msgstr "`In behandeling`"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:85
msgid "`Customer Feedback`"
msgstr "`Klantfeedback`"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:86
msgid "`Closed`"
msgstr "`Gesloten`"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:88
msgid ""
"Tickets may linger in the :guilabel:`Customer Feedback` stage, because once "
"an issue is solved, customers may not respond immediately. At that point, "
"the tickets can be closed automatically."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
msgid ""
"Tickets in the :guilabel:`New` and :guilabel:`In Progress` stages could "
"remain inactive due to assignment or workload issues. The support team may "
"be looking into the issue even if they are not updating the ticket directly."
" Closing these tickets automatically would result in issues going unsolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:96
msgid ""
"Therefore, the :guilabel:`Automatic Closing` settings for this team would be"
" configured as below:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:99
msgid ":guilabel:`Automatic Closing`: *checked*"
msgstr ":guilabel:`Automatische sluiting`: *aangevinkt*"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:100
msgid ":guilabel:`Move to Stage`: `Solved`"
msgstr ":guilabel:`Verplaats naar fase`: `Opgelost`"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:101
msgid ":guilabel:`After` `7` :guilabel:`days of inactivity`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
msgid ":guilabel:`In Stages`: `Customer Feedback`"
msgstr ":guilabel:`In fases`: `Klantfeedback`"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Example of Automatic Closing settings."
msgstr "Voorbeeld van de instellingen van de automatische sluiting."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:109
msgid "Allow customers to close their own tickets"
msgstr "Klanten toelaten hun eigen tickets te sluiten"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:111
msgid ""
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
"close their own tickets when they determine that their issue has been "
"resolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:114
msgid ""
"To allow customers to close their own tickets, start by navigating to "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
"click on a team to open the team's settings page. Next, scroll to the "
":guilabel:`Self-Service` section, and check the box for :guilabel:`Closure "
"by Customers`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer closing setting in Odoo Helpdesk."
msgstr "Instelling Sluiting door klanten in Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:123
msgid ""
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
"button is available for customers when they view their ticket through the "
"customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr "Klantweergave van het sluiten van een ticket in Odo Helpdesk."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:131
msgid ""
"Customers are able to view their tickets by clicking the :guilabel:`View the"
" ticket` link they receive by email. The link is included in the "
":guilabel:`Helpdesk: Ticket Received` template, which is added to the first "
"stage of a team by default. This link does **not** require a customer to "
"have access to the portal to view or respond to their ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:136
msgid ""
"Customers with access to the portal can view their tickets under "
":menuselection:`My Account --> Tickets`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
msgid "Track and bill time"
msgstr "Tijd bijhouden en factureren"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
msgid ""
"Odoo *Helpdesk* provides teams with the ability to track the amount of hours"
" spent working on a ticket, and to bill a customer for that time. Through "
"integrations with the *Sales*, *Timesheets* and *Accounting* applications, "
"customers can be charged once the work is completed, or before it has even "
"begun."
msgstr ""
"Odoo *Helpdesk* biedt teams de mogelijkheid om het aantal uren dat ze aan "
"een ticket besteden bij te houden en om die tijd aan een klant te "
"factureren. Door integraties met de *Verkoop*, *Urenstaten* en *Boekhouding*"
" applicaties, kunnen klanten worden gefactureerd zodra het werk is voltooid "
"of zelfs voordat het wordt aangevat."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
msgid ""
"Since the *Track & Bill Time* features require integration with other "
"applications, enabling them may result in the installation of additional "
"modules (or applications)."
msgstr ""
"Omdat de functie *Tijd bijhouden & factureren* met andere applicaties "
"geïntegreerd moeten worden, kan de installatie van extra modules (of "
"applicaties) vereist zijn."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
msgid ""
"Installing a new application on a *One-App-Free* database triggers a 15-day "
"trial. At the end of the trial, if a paid subscription has not been added to"
" the database, it will no longer be active or accessible."
msgstr ""
"Het installeren van een nieuwe applicatie op een *Een App Gratis* database "
"start een proefperiode van 15 dagen. Aan het einde van de proefperiode is de"
" database niet meer actief of toegankelijk als er geen betaald abonnement is"
" toegevoegd."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
msgid "Configure track and bill time features"
msgstr "De functie Tijd bijhouden & factureren instellen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
msgid ""
"Before a customer can be invoiced for support services, the *Track & Bill "
"Time* features must first be enabled. These features must be enabled on each"
" *Helpdesk* team where they will be utilized."
msgstr ""
"Voordat een klant gefactureerd kan worden voor ondersteuningsdiensten, "
"moeten eerst de functies *Tijd bijhouden & factureren* ingeschakeld zijn. "
"Deze functies moeten ingeschakeld zijn op elk *Helpdeskteam* waar ze "
"gebruikt zullen worden."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
msgid "Enable track and bill time on a helpdesk team"
msgstr ""
"De functie Tijd bijhouden & factureren inschakelen op een helpdeskteam"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
msgid ""
"To view and enable the :guilabel:`Track & Bill Time` features on a "
"*Helpdesk* team, first navigate to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Then select a team from the list or :doc:`create a"
" new one </applications/services/helpdesk/overview/getting_started>`. This "
"will reveal a team's settings page."
msgstr ""
"Om de functies :guilabel:`Tijd bijhouden & factureren` te bekijken en te "
"activeren op een *Helpdeskteam*, ga eerst naar :menuselection:`Helpdesk --> "
"Configuratie --> Teams`. Selecteer dan een team uit de lijst of :doc:`maak "
"een nieuw team </applications/services/helpdesk/overview/getting_started>`. "
"De instellingenpagina van het team verschijnt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
msgid ""
"On the team's settings page, scroll to the :guilabel:`Track & Bill Time` "
"section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time "
"Billing`."
msgstr ""
"Scroll op de instellingenpagina van het team naar de sectie :guilabel:`Tijd "
"bijhouden & factureren`. Vink de selectievakjes naast :guilabel:`Urenstaten`"
" en :guilabel:`Urenfacturatie`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
msgid ""
"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
" :guilabel:`Project`."
msgstr ""
"Zodra het vakje :guilabel:`Urenstaten` is aangevinkt, verschijnt er een "
"nieuw veld :guilabel:`Project`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
msgid ""
"The project selected in this field is where all the timesheets for this "
"team's tickets will be recorded. Click into the drop-down menu to select a "
":guilabel:`Project`."
msgstr ""
"Het project dat in dit veld is geselecteerd is waar alle urenstaten voor de "
"tickets van dit team worden geregistreerd. Klik in het vervolgkeuzemenu om "
"een :guilabel:`Project` te kiezen."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
msgid ""
"To create a new project where the timesheets will be recorded, click into "
"the drop-down menu, type a name for the project, and then click "
":guilabel:`Create`."
msgstr ""
"Om een nieuw project te maken waar de urenstaten zullen worden "
"geregistreerd, klik in het vervolgkeuzemenu, typ een naam voor het project "
"en klik op :guilabel:`Aanmaken`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a helpdesk team settings page emphasizing the track and bill time "
"settings."
msgstr ""
"Weergave van de instellingenpagina van een helpdeskteam met de nadruk op de "
"intellingen Tijd bijhouden & factureren."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
msgid "Configure service products"
msgstr "Dienstenproducten configureren"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
msgid ""
"When the :guilabel:`Time Billing` feature is enabled, a new product is "
"created in the *Sales* app called :guilabel:`Service on Timesheets`. This "
"product can be found under :menuselection:`Sales --> Products --> Products`."
" Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This "
"is the product that will be used when invoicing for *post-paid support "
"services* after they have been completed."
msgstr ""
"Als de functie :guilabel:`Urenfacturatie` is geactiveerd, wordt een nieuw "
"product gemaakt in de *Verkoop* app genaamd :guilabel:`Diensten op basis van"
" urenstaten`. Je vindt dit product via :menuselection:`Verkoop --> Producten"
" --> Producten`. Zoek naar `Diensten op urenstaten` in de "
":guilabel:`Zoekbalk`. Dit is het product dat wordt gebruikt bij het "
"factureren van *post-paid ondersteuningsdiensten* nadat ze zijn voltooid."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
msgid ""
"Select :guilabel:`Service on Timesheets` from the product page. This reveals"
" the product detail form. The product is configured with the "
":guilabel:`Product Type` set to :guilabel:`Service` and the "
":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
msgstr ""
"Selecteer :guilabel:`Diensten op basis van urenstaten` op de productpagina "
"en het productdetailformulier verschijnt. Het product is geconfigureerd met "
"de :guilabel:`Productsoort` op :guilabel:`Dienst` en het "
":guilabel:`Facturatiebeleid` op :guilabel:`Op basis van urenstaten`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a service product with the invoicing policy set to 'Based on "
"timesheets'."
msgstr ""
"Weergave van een dienstproduct met het facturatiebeleid ingesteld op 'Op "
"basis van urenstaten'."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
msgid ""
"In order to invoice for support services before the work has been completed "
"(also known as *prepaid support services*), a separate product with a "
"different invoicing policy must be created."
msgstr ""
"Om ondersteuningsdiensten te factureren voordat het werk is voltooid (ook "
"wel *prepaid ondersteuningsdiensten* genoemd), moet een apart product met "
"een ander facturatiebeleid worden gemaakt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
msgid ""
"To create a new service product, go to :menuselection:`Sales --> Products "
"--> Products` and click :guilabel:`New`. This will reveal a blank product "
"detail form."
msgstr ""
"Om een nieuw dienstproduct te maken, ga naar :menuselection:`Verkoop --> "
"Producten --> Producten` en klik op :guilabel:`Nieuw`. Een leeg "
"productdetailformulier verschijnt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
msgid ""
"On the new product form, add a :guilabel:`Product Name`, and set the "
":guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means "
"an invoice can be generated and payment can be received for this product "
"before any timesheets entries have been recorded for these services."
msgstr ""
"Voeg op het nieuwe productformulier een :guilabel:`Productnaam` toe en stel "
"de :guilabel:`Productsoort` in op :guilabel:`Dienst`. Stel daarna het "
":guilabel:`Facturatiebeleid` in op :guilabel:`Prepaid/Vaste prijs`. Dit "
"betekent dat er een factuur kan worden gegenereerd en dat de betaling voor "
"dit product kan worden ontvangen voordat er urenstaten worden geboekt voor "
"deze diensten."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a service product with the invoicing policy set to 'prepaid/fixed'."
msgstr ""
"Weergave van een dienstproduct met het facturatiebeleid ingesteld op "
"'prepaid/vaste prijs'."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
msgid ""
"Finally, set the :guilabel:`Sales Price`, and confirm that the "
":guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
msgstr ""
"Stel ten slotte de :guilabel:`Verkoopprijs` in en bevestig dat de "
":guilabel:`Maateenheid` is ingesteld op :guilabel:`Uren`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
msgid "Invoice prepaid support services"
msgstr "Prepaid ondersteuningsdiensten factureren"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
msgid ""
"When support services are billed on a fixed price, an invoice can be created"
" before any work is completed on the issue. In this case, a service product "
"with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be "
"used, just like :ref:`the section above <helpdesk/advanced/configure-"
"service-products>`."
msgstr ""
"Wanneer ondersteuningsdiensten worden gefactureerd op basis van een vaste "
"prijs, kan een factuur worden gemaakt voordat het werk is voltooid. In dit "
"geval wordt een dienstproduct gebruikt met het facturatiebeleid ingesteld op"
" :guilabel:`Prepaid/Vaste prijs` zoals in de :ref:`bovenstaande sectie "
"<helpdesk/advanced/configure-service-products>`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
msgid "Create a sales order with prepaid product"
msgstr "Een verkooporder maken met een prepaid product"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
msgid ""
"To invoice a customer for prepaid support services, first create a sales "
"order (SO) with the support services product. To do this, go to "
":menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a "
"blank quotation form."
msgstr ""
"Om een klant te factureren voor prepaid ondersteuningsdiensten, maak eerst "
"een verkooporder met het product voor ondersteuningsdiensten. Ga hiervoor "
"naar :menuselection:`Verkoop --> Orders --> Offertes --> Nieuw`, wat een "
"leeg offerteformulier doet verschijnen."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
msgid "Then, fill out the quotation form with the customer information."
msgstr "Vul vervolgens het offerteformulier in met de klantgegevens."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
msgid ""
"Go to the :guilabel:`Order Lines` tab of the quotation and click "
":guilabel:`Add a Product`. Then, select the *prepaid services product* "
"configured in the steps above. Update the :guilabel:`Quantity` field with "
"the number of hours."
msgstr ""
"Ga naar het tabblad :guilabel:`Orderregels` van de offerte en klik op "
":guilabel:`Product toevoegen`. Selecteer vervolgens het *product voor "
"prepaid diensten* dat in de bovenstaande stappen is geconfigureerd. Werk het"
" veld :guilabel:`Hoeveelheid` bij met het aantal uren."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
msgid ""
"After updating any other necessary information, :guilabel:`Confirm` the "
"quotation. This converts the quotation into an :abbr:`SO (sales order)`."
msgstr ""
":guilabel:`Bevestig` de offerte nadat je alle benodigde informatie hebt "
"bijgewerkt. Hiermee wordt de offerte omgezet in een verkooporder."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
msgid "Create and send an invoice for prepaid services"
msgstr "Een factuur maken en verzenden voor prepaid diensten"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
msgid ""
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
":guilabel:`Create Invoice` button. This will open a :guilabel:`Create "
"Invoices` pop-up window."
msgstr ""
"Zodra de verkooporder is bevestigd, klik op de knop :guilabel:`Factuur "
"maken`. Dit opent een pop-upvenster :guilabel:`Facturen maken`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
msgid ""
"If no down payment will be collected, the :guilabel:`Create Invoice` type "
"can remain as :guilabel:`Regular Invoice`. If a down payment will be "
"collected, choose between either :guilabel:`Down payment (percentage)` or "
":guilabel:`Down payment (fixed amount)`."
msgstr ""
"Als er geen aanbetaling wordt ontvangen, kan het soort :guilabel:`Factuur` "
"een :guilabel:`Standaard factuur` blijven. Als er een aanbetaling wordt "
"ontvangen, kies dan :guilabel:`Aanbetaling (percentage)` of "
":guilabel:`Aanbetaling (vast bedrag)`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
msgid ""
"When the necessary information has been entered, click :guilabel:`Create "
"Draft Invoice`."
msgstr ""
"Klik op :guilabel:`Concept factuur maken` wanneer de benodigde informatie is"
" ingevuld."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
msgid "The invoice can then be sent to the customer for payment."
msgstr "De factuur kan daarna naar de klant worden verzonden voor betaling."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
msgid "Create helpdesk ticket for prepaid services"
msgstr "Helpdeskticket maken voor prepaid diensten"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
msgid ""
"To create a *Helpdesk* ticket for prepaid services, navigate to "
":menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal"
" a specific team's pipeline. Click :guilabel:`New` to create a new ticket."
msgstr ""
"Om een *Helpdeskticket* voor prepaid diensten te maken, ga naar "
":menuselection:`Helpdesk` en klik op de knop :guilabel:`Tickets` om de "
"pijplijn van een specifiek team te openen. Klik op :guilabel:`Nieuw` om een "
"nieuw ticket te maken."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
msgid ""
"On the blank ticket form, create a ticket :guilabel:`Title`, and enter the "
":guilabel:`Customer` information."
msgstr ""
"Geef op het lege ticketformulier een :guilabel:`Titel` aan het ticket en vul"
" de :guilabel:`Klantgegevens` in. "

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
msgid ""
"When the customer name is added, the :guilabel:`Sales Order Item` field will"
" automatically populate with the most recent prepaid sales order item that "
"has time remaining."
msgstr ""
"Wanneer de naam van de klant is toegevoegd, wordt het veld "
":guilabel:`Verkooporderregel` automatisch ingevuld met de meest recente "
"prepaid verkooporderregel die nog tijd over heeft."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
msgid "Track hours on helpdesk ticket"
msgstr "Uren bijhouden op een helpdeskticket"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
msgid ""
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
" on the specific ticket."
msgstr ""
"De tijd besteed aan een *Helpdeskticket* wordt bijgehouden in het tabblad "
"*Urenstaten* op dat specifieke ticket."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
msgid ""
"On the ticket detail form, click on the :guilabel:`Timesheets` tab and click"
" :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
":guilabel:`Description` of the task, and enter the number of "
":guilabel:`Hours Spent`."
msgstr ""
"Klik op het detailformulier van het ticket op het tabblad "
":guilabel:`Urenstaten` en klik op :guilabel:`Regel toevoegen`. Kies een "
":guilabel:`Werknemer`, voeg een :guilabel:`Omschrijving` van de taak toe en "
"vul het aantal :guilabel:`Bestede uren` toe."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
msgid ""
"As new lines are added to :guilabel:`Timesheets` tab, the "
":guilabel:`Remaining Hours on SO` field is automatically updated."
msgstr ""
"Als er nieuwe regels worden toegevoegd aan het tabblad "
":guilabel:`Urenstaten`, wordt het veld :guilabel:`Resterende uren op "
"verkooporder` automatisch bijgewerkt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of the timesheets tab on a ticket with an emphasis on the remaining "
"hours on an SO."
msgstr ""
"Weergave van het tabblad urenstaten op een ticket met de nadruk op de "
"resterende uren op een verkooporder."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
msgid ""
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
"of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
msgstr ""
"Als het aantal uren op het tabblad :guilabel:`Urenstaten` groter is dan het "
"aantal verkochte uren, wordt het veld :guilabel:`Resterende uren op "
"verkooporder` rood."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
msgid ""
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
" as well."
msgstr ""
"Als er uren worden toegevoegd aan het tabblad :guilabel:`Urenstaten`, worden"
" ze ook automatisch bijgewerkt in het veld :guilabel:`Geleverd` op de "
"verkooporder."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
msgid "Invoice post-paid support services"
msgstr "Post-paid ondersteuningsdiensten factureren"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
msgid ""
"When support services are billed based on the amount of time spent on an "
"issue, an invoice cannot be created before the total number of hours "
"required to solve the problem have been entered on a timesheet. In this "
"case, a service product with the invoicing policy set to :guilabel:`Based on"
" Timesheets` would be used, like the one created above."
msgstr ""
"Wanneer ondersteuningsdiensten worden gefactureerd op basis van het aantal "
"uren besteed aan een probleem, kan er geen factuur worden gemaakt voordat "
"het totale aantal uren dat nodig was om het probleem op te lossen, is "
"geregistreerd op een urenstaat. In dit geval wordt een dienstproduct met het"
" facturatiebeleid ingesteld op :guilabel:`Op basis van urenstaten` gebruikt,"
" zoals het product dat hierboven is gemaakt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
msgid "Create a sales order with a time-tracked product"
msgstr ""
"Een verkooporder maken met een product waarvoor de tijd wordt bijgehouden"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
msgid ""
"To invoice a customer for post-paid support services, first create a sales "
"order (SO) with the *support services product*. To do this, go to "
":menuselection:`Sales --> Orders --> Quotations --> New`."
msgstr ""
"Om een klant te factureren voor post-paid ondersteuningsdiensten, maak eerst"
" een verkooporder met het *product voor ondersteuningsdiensten*. Ga hiervoor"
" naar :menuselection:`Verkoop --> Orders --> Offertes --> Nieuw`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
msgid "Fill out the quotation with the customer information."
msgstr "Vul de offerte in met de klantgegevens."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
msgid ""
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
"the post-paid services product configured in the steps above. After updating"
" any other necessary information, :guilabel:`Confirm` the quotation."
msgstr ""
"Klik op het tabblad :guilabel:`Orderregels` op :guilabel:`Product "
"toevoegen`. Selecteer het product voor post-paid diensten dat in de "
"bovenstaande stappen is geconfigureerd. :guilabel:`Bevestig` de offerte "
"nadat je alle andere benodigde informatie hebt bijgewerkt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
msgid ""
"Unlike with the prepaid services quotation, Odoo will not allow an invoice "
"to be created at this time. That is because no services have been performed;"
" in other words nothing has been delivered, therefore, there is nothing to "
"invoice."
msgstr ""
"In tegenstelling tot de offerte voor prepaid diensten, laat Odoo op dit "
"moment niet toe dat er een factuur wordt gemaakt. Dat komt omdat er geen "
"diensten zijn uitgevoerd; met andere woorden er is niets geleverd, dus er is"
" niets om te factureren."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
msgid "Create a helpdesk ticket for time-tracked services"
msgstr ""
"Een helpdeskticket maken voor diensten waarvoor de tijd wordt bijgehouden"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
msgid ""
"To record a *Timesheet* entry for time-tracker services, go to "
":menuselection:`Helpdesk` and select the appropriate team for which these "
"services apply."
msgstr ""
"Ga naar :menuselection:`Helpdesk` en selecteer het juiste team waarvoor deze"
" diensten van toepassing zijn om een *Urenstaatpost* te maken voor diensten "
"waarvoor de tijd wordt bijgehouden."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
msgid ""
"If there is already an existing ticket for this issue, select it from the "
"kanban view. This will open the ticket details form. If there is no existing"
" ticket for this customer issue, click :guilabel:`New` to create a new "
"ticket and enter the necessary customer information on the blank ticket "
"details form."
msgstr ""
"Als er al een bestaand ticket is voor dit probleem, selecteer het in de "
"kanbanweergave. Hierdoor wordt het ticketdetailformulier geopend. Als er "
"geen bestaand ticket is voor dit probleem, klik dan op :guilabel:`Nieuw` om "
"een nieuw ticket te maken en de benodigde klantgegevens in te vullen op het "
"lege detailformulier van het ticket."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
msgid ""
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Line`"
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
" step."
msgstr ""
"Nadat je een ticket hebt geselecteerd of gemaakt, ga naar het "
"vervolgkeuzemenu :guilabel:`Verkooporderregel` en selecteer de verkooporder "
"dat in de vorige stap is aangemaakt. "

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
msgid "Track support hours on a ticket"
msgstr "Ondersteuningsuren bijhouden op een ticket"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
msgid ""
"In order to create an invoice for a product based on timesheets, hours need "
"to be tracked and recorded. At this point, the service is considered "
"*delivered*. To record hours for this support service, click on the "
":guilabel:`Timesheets` tab of the ticket."
msgstr ""
"Om een factuur te maken voor een product op basis van urenstaten, moeten de "
"uren worden bijgehouden en geregistreerd. Op dit moment wordt de dienst als "
"*geleverd* beschouwd. Om de uren voor deze ondersteuningsdienst te "
"registreren, klik op het tabblad :guilabel:`Urenstaten` van het ticket."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
msgid ""
"Click :guilabel:`Add a Line` to record a new entry. Select an "
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
"the :guilabel:`Hours Spent` column."
msgstr ""
"Klik op :guilabel:`Regel toevoegen` om een nieuwe invoer te registreren. "
"Selecteer een :guilabel:`Werknemer` in de vervolgkeuzelijst en registreer de"
" bestede tijd in de kolom :guilabel:`Bestede uren`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
msgid ""
"Repeat these steps as needed until all time spent on the issues has been "
"recorded."
msgstr ""
"Herhaal deze stappen indien nodig totdat alle tijd die aan de problemen "
"wordt besteed is geregistreerd."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of the timesheets tab on a helpdesk ticket."
msgstr "Weergave van het tabblad Urenstaten op een helpdeskticket."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
msgid "Create an invoice for hours tracked on a ticket"
msgstr "Een factuur maken voor uren die zijn besteed aan een ticket"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
msgid ""
"After the customer's issue has been solved, and it is determined no new "
"timesheet entries will be made, an invoice can be created, and the customer "
"can be billed."
msgstr ""
"Nadat het probleem van de klant is opgelost en is vastgesteld dat er geen "
"nieuwe urenstaten worden geboekt, kan er een factuur worden gemaakt en kan "
"de klant worden gefactureerd."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
msgid ""
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
":guilabel:`Sales Order` smart button at the top of the ticket."
msgstr ""
"Ga hiervoor terug naar de verkooporder door op de slimme knop "
":guilabel:`Verkooporder` bovenaan het ticket te klikken."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
msgid ""
"Before creating the invoice, confirm that the number in the "
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
"Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
msgstr ""
"Voordat je de factuur maakt, controleer of het aantal uren in de kolom "
":guilabel:`Geleverd` overeenkomt met het totale aantal :guilabel:`Bestede "
"uren` in het tabblad :guilabel:`Urenstaten` van het ticket."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of a sales order with emphasis on the delivered column."
msgstr "Weergave van een verkooporder met de nadruk op de kolom Geleverd."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
msgid ""
"Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create "
"Invoices` pop-up window. If no down payment will be collected, the "
":guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. "
"If a down payment will be collected, choose between either :guilabel:`Down "
"payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
msgstr ""
"Klik daarna op :guilabel:`Factuur maken`. Dit opent een pop-upvenster "
":guilabel:`Facturen maken`. Als er geen aanbetaling wordt ontvangen, kan het"
" soort :guilabel:`Factuur` op :guilabel:`Standaard factuur` blijven. Als er "
"een aanbetaling wordt ontvangen, kies :guilabel:`Aanbetaling (percentage)` "
"of :guilabel:`Aanbetaling (vast bedrag)`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
msgid ""
"Use the :guilabel:`Timesheets Period` field if this invoice should only "
"include timesheets from a certain time period. If this field is left blank, "
"*all* applicable timesheets that have not yet been invoiced will be "
"included."
msgstr ""
"Gebruik het veld :guilabel:`Urenstatenperiode` als deze factuur enkel de "
"urenstaten van een bepaalde periode moet opnemen. Als dit veld leeg is, "
"worden *alle* toepasbare urenstaten opgenomen die nog niet gefactureerd "
"zijn."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of create invoices pop up showing timesheets period fields."
msgstr ""
"Weergave van het pop-upvenster Facturen maken met de nadruk op het veld "
"Urenstatenperiode."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
msgid ""
"When the necessary information has been entered, click :guilabel:`Create "
"Invoice`. The invoice can then be sent to the customer for payment."
msgstr ""
"Wanneer de benodigde informatie is ingevoerd, klik op :guilabel:`Factuur "
"maken`. De factuur kan dan naar de klant worden verzonden voor betaling."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "Overzicht"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr "Aan de slag gaan met Helpdesk "

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Odoo *Helpdesk* is a ticketing-based customer support application. Multiple "
"teams can be configured and managed in one dashboard, each with their own "
"pipeline for tickets submitted by customers. Pipelines are organized in "
"customizable stages that enable teams to track, prioritize, and solve "
"customer issues quickly and efficiently."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:11
msgid "Create a Helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:13
msgid ""
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk app --> "
"Configuration --> Helpdesk Teams`. To create a new team, click the "
":guilabel:`New` button in the top-left of the dashboard."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of the Helpdesk teams page in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
msgid ""
"On the blank Helpdesk team form, enter a :guilabel:`Name` for the new team. "
"Then, enter a description of the team in the field below the team name, if "
"desired. To change the company this team is assigned to, select it from the "
":guilabel:`Company` drop-down menu."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
msgid ""
"The team description is published on the public facing :doc:`website form "
"<receiving_tickets>`, where customers and portal users submit tickets. The "
"description included in this field should **not** include any information "
"that is for internal use only."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
msgid ""
"View of a Helpdesk team's website form displaying the team description."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
msgid "Visibility & Assignment"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:37
msgid ""
"The *Visibility* settings alter which internal users and portal users have "
"access to this team and its tickets. The *Assignment* settings alter how "
"users are assigned to handle each ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:41
msgid "Determine team visibility"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
msgid ""
"Under the :guilabel:`Visibility` section, select one of the following "
"options to determine who can view this team and its tickets:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
msgid ""
":guilabel:`Invited internal users (private)`: internal users can access the "
"team and the tickets they are following. This access can be modified on each"
" ticket individually by adding or removing the user as a follower. Internal "
"users are considered *invited* once they are added as followers to an "
"individual ticket, or :ref:`to the team itself "
"<helpdesk/getting_started/follow>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:50
msgid ""
":guilabel:`All internal users (company)`: all internal users can access the "
"team and all of its tickets."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:52
msgid ""
":guilabel:`Invited portal users and all internal users (public)`: all "
"internal users can access the team and all of its tickets. Portal users can "
"only access the tickets they are following."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
msgid ""
"A `Customer Support` team, meant to handle general shipping and product "
"issues, would have the visibility set on :guilabel:`Invited portal users and"
" all internal users`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:59
msgid ""
"At the same time, a `Financial Services` team handling tickets related to "
"accounting or tax information would only need to be visible to "
":guilabel:`Invited internal users`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
msgid ""
"A team's visibility can be altered after the initial configuration. However,"
" if the team changes from public access to either private or company-only "
"access, portal users are removed as followers from both the team, and from "
"individual tickets."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:70
msgid "Follow all team's tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:72
msgid ""
"If a user should be notified about any updates regarding tickets for this "
"team, select their name from the :guilabel:`Followers` drop-down menu, "
"located in the :guilabel:`Follow All Team's Tickets` field. Multiple users "
"can be selected to follow a single team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
msgid ""
"External contacts can be selected in the :guilabel:`Followers` field. If the"
" team's visibility is set to :guilabel:`Invited internal users (private)`, "
"followers are notified about updates to the team's tickets, but are **not** "
"able to view them in the portal."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
msgid "Automatically assign new tickets"
msgstr "Nieuwe tickets automatisch toewijzen"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:84
msgid ""
"When tickets are received, they need to be assigned to a member of the team."
" This is done either manually on each ticket individually, or through "
":guilabel:`Automatic Assignment`. Check the :guilabel:`Automatic Assignment`"
" checkbox to enable this feature for the team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of a Helpdesk team settings page emphasizing the automatic assignment features in Odoo\n"
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:93
msgid ""
"As soon as :guilabel:`Automatic Assignment` has been enabled, additional "
"fields appear."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:95
msgid ""
"Select one of the following assignment methods, based on how the workload "
"should be allocated across the team:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:98
msgid ""
":guilabel:`Each user is assigned an equal number of tickets`: tickets are "
"assigned to team members based on total ticket count, regardless of the "
"number of open or closed tickets they are currently assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:101
msgid ""
":guilabel:`Each user has an equal number of open tickets`: tickets are "
"assigned to team members based on how many open tickets they are currently "
"assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:105
msgid ""
"When :guilabel:`Each user is assigned an equal number of tickets` is "
"selected, the overall number of tickets assigned to team members is the "
"same, but it does **not** consider the current workload."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:109
msgid ""
"When :guilabel:`Each user has an equal number of open tickets` is selected, "
"it ensures a balanced workload among team members, as it takes the current "
"number of active tickets into account."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:112
msgid ""
"Finally, add the :guilabel:`Team Members` who are to be assigned tickets for"
" this team. Leave the field empty to include all employees who have the "
"proper assignments and access rights configured in their user account "
"settings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:117
msgid ""
"If an employee has time off scheduled in the *Time Off* application, they "
"are **not** assigned tickets during that time. If no employees are "
"available, the system looks ahead until there is a match."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:122
msgid ":ref:`Manage users <users/add-individual>`"
msgstr ":ref:`Gebruikers beheren <users/add-individual>`"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:123
msgid ":doc:`Access rights <../../../general/users/access_rights>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:126
msgid "Create or modify stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:128
msgid ""
"*Stages* are used to organize the *Helpdesk* pipeline and track the progress"
" of tickets. Stages are customizable, and can be renamed to fit the needs of"
" each team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:132
msgid ""
":ref:`Developer mode <developer-mode>` **must** be activated to access the "
"stages menu. To activate developer mode, go to :menuselection:`Settings app "
"--> General Settings --> Developer Tools`, and click :guilabel:`Activate the"
" developer mode`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:136
msgid ""
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk app --> "
"Configuration --> Stages`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:139
msgid ""
"The default list view on the :guilabel:`Stages` page displays the stages "
"currently available in *Helpdesk*. They are listed in the order they appear "
"in the pipeline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
msgid ""
"To change the order of the stages, click the :guilabel:`(six square)` icon, "
"to the left of the stage name, and drag it to the desired place on the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of the stage list page emphasizing the buttons used to change the order the stages\n"
"appear in the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:151
msgid ""
"Change the stage order on the Kanban view of a *Helpdesk* team's pipeline by"
" dragging and dropping individual columns."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:154
msgid ""
"To create a new stage, click the :guilabel:`New` button at the top-left of "
"the stage list. Doing so reveals a blank stage form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:157
msgid ""
"Choose a :guilabel:`Name` for the new stage, and add a description, if "
"desired. Then, proceed to fill out the remaining fields following the steps "
"below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of a stage's settings page in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:165
msgid "Add email and SMS templates to stages"
msgstr "E-mail- en SMS-sjablonen aan fases toevoegen"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:167
msgid ""
"When an :guilabel:`Email Template` is added to a stage, an email is "
"automatically sent to the customer when a ticket reaches that specific stage"
" in the pipeline. Likewise, adding an :guilabel:`SMS Template` triggers an "
"SMS text message to send to the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:172
msgid ""
"SMS Text Messaging is an :doc:`In-App Purchase (IAP) "
"<../../../general/in_app_purchase/>` service that requires prepaid credits "
"to work. Refer to `SMS Pricing FAQ <https://iap-"
"services.odoo.com/iap/sms/pricing>`_ for additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:176
msgid ""
"To select an existing email template, select it from the :guilabel:`Email "
"Template` field. Click on the :guilabel:`→ (Internal Link)` icon to the "
"right of the field to edit the chosen template."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:179
msgid ""
"To create a new template, click the field, and enter a title for the new "
"template. Then, select :guilabel:`Create and edit` from the drop-down menu "
"that appears, and complete the form details."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:182
msgid ""
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
"Template`."
msgstr ""
"Volg dezelfde stappen om een :guilabel:`SMS-sjabloon` te selecteren, "
"bewerken of maken."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of an SMS template setup page in Odoo Helpdesk"
msgstr ""
"Weergave van de configuratiepagina van een SMS-sjabloon in Odoo Helpdesk"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:189
msgid ":doc:`../../../general/email_communication/email_template`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:192
msgid "Assign stages to a team"
msgstr "Fases aan een team toewijzen"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:194
msgid ""
"Make a selection in the :guilabel:`Helpdesk Teams` field on the "
":guilabel:`Stages` form. More than one team may be selected, since the same "
"stage can be assigned to multiple teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:198
msgid "Fold a stage"
msgstr "Een fase vouwen"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:200
msgid ""
"By default, stages are unfolded in the Kanban view of either tickets "
"dashboard: :guilabel:`My Tickets` (:menuselection:`Helpdesk app --> Tickets "
"--> My Tickets`) or :guilabel:`All Tickets` (:menuselection:`Helpdesk app "
"--> Tickets --> All Tickets`)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:204
msgid ""
"Tickets in an unfolded stage are visible in the pipeline under the stage "
"name, and are considered *open*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:207
msgid ""
"Stages can be configured to be folded in the Kanban view of a tickets page "
"(:guilabel:`My Tickets` or :guilabel:`All Tickets`)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:210
msgid ""
"The name of the folded stages are still visible, though the tickets in the "
"stage are no longer immediately visible."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:213
msgid ""
"To fold a stage, check the :guilabel:`Folded in Kanban` box on the "
":guilabel:`Stages` form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:216
msgid ""
"Tickets that reach a *folded* stage are considered *closed*. Closing a "
"ticket before the work is completed can result in reporting and "
"communication issues. This setting should **only** be enabled for stages "
"that are considered *closing* stages."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:220
msgid ""
"Stages can be temporarily folded in the Kanban view of the tickets pipeline,"
" as well."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:222
msgid ""
"View a specific team's pipeline by navigating to :menuselection:`Helpdesk "
"app`, and clicking the team's Kanban card."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:225
msgid ""
"Select a stage to fold temporarily, then click the :guilabel:`⚙️ (gear)` "
"icon, and select :guilabel:`Fold`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"Kanban view of a Helpdesk stage, with the temporary fold option emphasized."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:233
msgid ""
"Manually folding a stage from the Kanban view is temporary and does **not** "
"close the tickets in the stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
msgid "Help Center"
msgstr "Helpcentrum"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
msgid ""
"Odoo *Helpdesk* integrates with the *Forum*, *eLearning*, and *Knowledge* "
"apps to create the *Help Center*. The *Help Center* is a centralized "
"location where teams and customers can search for and share detailed "
"information about products and services."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid ""
"Overview of the settings page of a team emphasizing the Help Center "
"features."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
msgid ""
"To activate any *Help Center* features (*Forums*, *eLearning*, or "
"*Knowledge*) on a *Helpdesk* team, go to :menuselection:`Helpdesk app --> "
"Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new "
"one <getting_started>`. Verify the :guilabel:`Visibility` of the team is set"
" to :guilabel:`Invited portal users and all internal users (public)` in the "
":guilabel:`Visibility & Assignment` section."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:22
msgid ""
"Additionally, the :guilabel:`Website Form` option on the *Helpdesk* team "
"page **must** be enabled to activate any of the *Help Center* features. When"
" one or more of the *Help Center* features is enabled, the "
":guilabel:`Website Form` is automatically enabled, as well."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:27
msgid ""
"Since all of the *Help Center* features require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:30
msgid ""
"Installing a new application on a *One-App-Free* database will trigger a "
"15-day trial. At the end of the trial, if a paid subscription has **not** "
"been added to the database, it will no longer be active or accessible."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:35
msgid ":doc:`Getting Started <getting_started>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:38
msgid "Knowledge"
msgstr "Kennis"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:40
msgid ""
"Odoo's *Knowledge* application is a collaborative library, where users can "
"store, edit, and share information. The *Knowledge* app is accessible "
"throughout the database by clicking on the :guilabel:`Knowledge (bookmark)` "
"icon."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a message in Helpdesk focusing on the Knowledge bookmark icon."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
msgid "Enable Knowledge on a Helpdesk team"
msgstr "Kennis activeren op een Helpdeskteam"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:51
msgid ""
"To enable the *Knowledge* feature on a *Helpdesk* team, go to "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and "
"select a team, or create a :doc:`new one <getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:54
msgid ""
"When a team has been selected or created, Odoo displays that team's detail "
"form."
msgstr ""
"Wanneer een team is geselecteerd of gemaakt, toont Odoo het detailformulier "
"van dat team."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:56
msgid ""
"On the team's detail form, scroll down to the :guilabel:`Help Center` "
"section. Then, click the box next to :guilabel:`Knowledge` to activate the "
"*Knowledge* feature. When clicked, a new field labeled, :guilabel:`Article` "
"appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:60
msgid ""
"Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, "
"there is only one option in the drop-down menu titled :guilabel:`Help`, "
"which Odoo provides by default. Select :guilabel:`Help` from the drop-down "
"menu to choose this article."
msgstr ""
"Als je op het veld :guilabel:`Artikel` klikt, verschijnt er een "
"vervolgkeuzemenu. In eerste instantie is er slechts één optie in het "
"vervolgkeuzemenu met de titel :guilabel:`Help`, die Odoo standaard aanbiedt."
" Selecteer :guilabel:`Help` in het vervolgkeuzemenu om dit artikel te "
"kiezen."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:65
msgid ""
"To create a new article, go to the :menuselection:`Knowledge app`, then "
"hover the cursor next to the :guilabel:`Workspace` section heading, located "
"in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ "
"(plus sign)` icon."
msgstr ""
"Om een nieuw artikel te maken, ga naar de :menuselection:`Kennis app` en "
"beweeg de cursor over de koptekst van de sectie :guilabel:`Werkruimte` in de"
" linker zijbalk. Als je de cursor daarheen beweegt, zie je een verborgen "
"plusteken :guilabel:`➕`."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:69
msgid ""
"Click the :guilabel:`➕ (plus sign)` icon to create a new article in the "
":guilabel:`Workspace`. In the upper-right corner of the page, click the "
":guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle "
"switch until it reads :guilabel:`Article Published`. It can then be added to"
" a *Helpdesk* team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
msgid ""
"Once an article has been created and assigned to a *Helpdesk* team, content "
"can be added and organized through the *Knowledge* app."
msgstr ""
"Zodra een artikel is gemaakt en toegewezen aan een *Helpdeskteam*, kan "
"inhoud worden toegevoegd en georganiseerd via de *Kennis* app."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:78
msgid ""
":doc:`Editing Knowledge articles "
"<../../../productivity/knowledge/articles_editing>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:81
msgid "Search articles from a Helpdesk ticket"
msgstr "Artikelen zoeken vanuit een Helpdeskticket"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
msgid ""
"When members of a *Helpdesk* team are trying to solve a ticket, they can "
"search through the content in the *Knowledge* app for more information on "
"the issue."
msgstr ""
"Wanneer leden van een *Helpdeskteam* een ticket proberen op te lossen, "
"kunnen ze de inhoud in de *Kennis* app doorzoeken om meer informatie te "
"vinden over het probleem."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:86
msgid ""
"To search *Knowledge* articles, open a ticket — either from the *Helpdesk* "
"app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> "
"All Tickets`, then select a ticket from the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:90
msgid "When a ticket is selected, Odoo reveals that ticket's detail form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
msgid ""
"Click the :guilabel:`Knowledge (bookmark)` icon, located at the top-right of"
" the page, to open a pop-up search window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of knowledge search window from a helpdesk ticket."
msgstr "Weergave van het kennis zoekvenster vanuit een helpdeskticket."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:100
msgid ""
"*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to"
" open the command palette, then typing `?`, followed by the name of the "
"desired article."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:103
msgid ""
"When Odoo reveals the desired article, click it, or highlight the "
":guilabel:`Article` title, and press :command:`Enter`. This will open the "
"article in the :guilabel:`Knowledge` application."
msgstr ""
"Wanneer Odoo het gewenste artikel weergeeft, klik erop of markeer de titel "
"van het :guilabel:`Artikel` en druk op :command:`Enter`. Hierdoor wordt het "
"artikel geopend in de :guilabel:`Kennis` applicatie."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:106
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
msgstr ""
"Druk op :command:`Ctrl + Enter` om het artikel in een nieuw tabblad te "
"openen."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:109
msgid ""
"If a more in-depth search is required, press :command:`Alt + B`. That "
"reveals a separate page, in which a more detailed search can occur."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:113
msgid "Share an article to the Help Center"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
msgid ""
"To make a *Knowledge* article available to customers and website visitors, "
"it **must** be published."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:118
msgid ""
"Even though the *Help* article has been enabled on a team, Odoo does **not**"
" share all the nested articles to the web. Individual articles intended for "
"customers **must** be published for them to be viewable on the website."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:122
msgid ""
"To publish an article, navigate to the desired article, by following the "
"above steps, and click the :guilabel:`Share` icon in the upper-right corner."
" This reveals a menu. Slide the toggle button labeled :guilabel:`Share to "
"Web` to read :guilabel:`Article Published`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a knowledge article focused on sharing and publishing options."
msgstr ""
"Weergave van een kennis artikel met de nadruk op de opties om te delen en te"
" publiceren."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
msgid "Solve tickets with a clipboard box"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
msgid ""
"*Clipboard* boxes can be added to *Knowledge* articles to allow content to "
"be reused, copied, sent as messages, or added to the description on a "
"ticket. This allows teams to maintain consistency when answering customer "
"tickets, and minimize the amount of time spent on responding to repeat "
"questions."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:138
msgid "Add clipboard boxes to articles"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:140
msgid ""
"To create a clipboard box, go to :menuselection:`Knowledge app --> Help`. "
"Click on an existing nested article or create a new one by clicking the "
":guilabel:`➕ (plus sign)` icon next to *Help*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:143
msgid ""
"Type `/` to open the *powerbox*, and view a drop-down list of :doc:`commands"
" <../../../productivity/knowledge/articles_editing>`. Select or type "
"`clipboard`. A gray block is then added to the page. Add any necessary "
"content to this block."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a clipboard in knowledge with focus on send and copy options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:152
msgid ""
"Clipboard boxes only display the :guilabel:`Use as description` or "
":guilabel:`Send as Message` options if they are accessed directly from the "
"*Helpdesk*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:156
msgid "Use clipboard boxes in tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
msgid ""
"Clipboard boxes can be used to respond directly to a *Helpdesk* ticket as a "
"message, or to add information to the ticket's description."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:161
msgid ""
"To use clipboard boxes in a *Helpdesk* ticket, first, open a ticket, either "
"from the :guilabel:`Helpdesk` dashboard or by going to "
":menuselection:`Helpdesk app --> Tickets --> All Tickets` and selecting a "
"ticket from the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
msgid ""
"Click on the :guilabel:`Knowledge (bookmark)` icon in the top-right corner. "
"This opens a search window. In this search window, select, or search, for "
"the desired article. Doing so reveals that article page in the Odoo "
"*Knowledge* application."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
msgid ""
"To use a clipboard box to respond to a ticket, click :guilabel:`Send as "
"message` in the upper-right corner of the clipboard box, located in the body"
" of the article."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:172
msgid ""
"Doing so opens a :guilabel:`Compose Email` pop-up window. In this window, "
"select the recipients, make any necessary additions or edits to the "
"clipboard content, then click :guilabel:`Send`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:176
msgid ""
"To use a clipboard box to add information to a ticket's description, click "
":guilabel:`Use as description` in the upper-right corner of the clipboard "
"box, located in the body of the article. Doing so does **not** replace the "
"existing text in a ticket's description. The content from the clipboard box "
"is added as additional text."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
msgid "Community Forum"
msgstr "Community forum"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:186
msgid ""
"A *Community Forum* provides a space for customers to answer each other's "
"questions and share information. By integrating a forum with a *Helpdesk* "
"team, tickets submitted by customers can be converted to posts and shared."
msgstr ""
"Een *Community forum* biedt een ruimte waar klanten elkaars vragen kunnen "
"beantwoorden en informatie kunnen delen. Door een forum te integreren met "
"een *Helpdeskteam* kunnen tickets die door klanten zijn ingediend worden "
"omgezet in berichten en worden gedeeld."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:191
msgid "Enable forums on a Helpdesk team"
msgstr "Forums activeren op een Helpdeskteam"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:193
msgid ""
"To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by "
"navigating to :menuselection:`Helpdesk app --> Configuration --> Helpdesk "
"Teams` and select a team, or create a :doc:`new one <getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:197
msgid ""
"Selecting or creating a team reveals that team's detail form. Scroll down to"
" the :guilabel:`Help Center` section of features, and enable "
":guilabel:`Community Forum`, by checking the box beside it."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:200
msgid ""
"When activated, a new field labeled :guilabel:`Forums` appears beneath."
msgstr ""
"Eens deze functie is geactiveerd, verschijnt er een nieuw veld "
":guilabel:`Forums`."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:202
msgid ""
"Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By "
"default, there is only one option to begin with, labeled :guilabel:`Help`. "
"That is the option Odoo automatically created when the :guilabel:`Community "
"Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu"
" to enable that forum."
msgstr ""
"Klik op het lege veld :guilabel:`Forums` om een vervolgkeuzemenu te openen. "
"Standaard is er maar één optie : :guilabel:`Help`. Dat is de optie die Odoo "
"automatisch aanmaakte toen de functie :guilabel:`Community Forums` werd "
"ingeschakeld. Selecteer :guilabel:`Help` in het vervolgkeuzemenu om dat "
"forum in te schakelen."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:207
msgid ""
"To create a new forum, type a name into the blank :guilabel:`Forums` field, "
"then click the :guilabel:`Create and Edit` option. Multiple forums can be "
"selected in this field."
msgstr ""
"Om een nieuw forum te maken, typ een naam in het lege veld "
":guilabel:`Forums` en klik op de optie :guilabel:`Maken en bewerken`. "
"Meerdere forums kunnen geselecteerd worden in dit veld."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:211
msgid ":doc:`Forum documentation <../../../websites/forum>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:214
msgid "Create a forum post from a Helpdesk ticket"
msgstr "Een forumpost maken vanuit een Helpdeskticket"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
msgid ""
"When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team"
" can be converted to forum posts."
msgstr ""
"Wanneer een *Helpdeskteam* een *Forum* heeft ingeschakeld, kunnen tickets "
"die bij dat team zijn ingediend worden omgezet in forumposts."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:219
msgid ""
"To do that, select a ticket, either from a team's pipeline or from "
":menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` "
"application."
msgstr ""
"Selecteer hiervoor een ticket uit de pijplijn van een team of via "
":menuselection:`Tickets --> Alle tickets` in de :guilabel:`Helpdesk` "
"applicatie."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:222
msgid ""
"At the top of the ticket detail form, click the :guilabel:`Share on Forum` "
"button."
msgstr ""
"Klik bovenaan het detailformulier van het ticket op de knop :guilabel:`Delen"
" op Forum`."

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk."
msgstr ""
"Overzicht van een forumpagina van een website om de beschikbare forums weer "
"te geven in Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
msgid ""
"When clicked, a pop-up window appears. Here, the :guilabel:`Forum` post and "
":guilabel:`Title` can be edited to correct any typos, or modified to remove "
"any proprietary or client information."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:231
msgid ""
":guilabel:`Tags` can also be added to help organize the post in the forum, "
"making it easier for users to locate during a search. When all adjustments "
"have been made, click :guilabel:`Create and View Post`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:236
msgid "eLearning"
msgstr "eLearning"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
msgid ""
"Odoo *eLearning* courses offer customers additional training and content in "
"the form of videos, presentations, and certifications/quizzes. Providing "
"additional training enables customers to work through issues and find "
"solutions on their own. They can also develop a deeper understanding of the "
"services and products they are using."
msgstr ""
"Odoo *eLearning* cursussen bieden klanten aanvullende training en inhoud in "
"de vorm van video's, presentaties en certificeringen/quizzen. Dit stelt "
"klanten in staat om zelf oplossingen te vinden voor hun problemen. Ze kunnen"
" ook een beter inzicht krijgen in de diensten en producten die ze gebruiken."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:244
msgid "Enable eLearning courses on a Helpdesk team"
msgstr "ELearning cursussen inschakelen op een Helpdeskteam"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:246
msgid ""
"To enable *eLearning* courses on a *Helpdesk* team, go to "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and "
"select a team, or create a :doc:`new one <getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
msgid ""
"On the team's settings page, scroll to the :guilabel:`Help Center` section, "
"and check the box next to :guilabel:`eLearning`. A new field appears below, "
"labeled :guilabel:`Courses`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid ""
"Click the empty field next to :guilabel:`Courses` beneath the "
":guilabel:`eLearning` feature to reveal a drop-down menu. Select an "
"available course from the drop-down menu, or type a title into the field, "
"and click :guilabel:`Create and edit` to create a new course from this page."
" Multiple courses can be assigned to a single team."
msgstr ""
"Klik op het lege veld naast :guilabel:`Cursussen` onder de functie "
":guilabel:`eLearning` om een vervolgkeuzemenu te doen verschijnen. Selecteer"
" een beschikbare cursus uit de vervolgkeuzelijst of typ een titel in het "
"veld en klik op :guilabel:`Maken en bewerken` om een nieuwe cursus te maken "
"vanaf deze pagina. Meerdere cursussen kunnen aan één team worden toegewezen."
" "

#: ../../content/applications/services/helpdesk/overview/help_center.rst:258
msgid "Create an eLearning course"
msgstr "Een eLearning cursus maken"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:260
msgid ""
"A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's"
" settings page, as in the step above, or from the *eLearning* app."
msgstr ""
"Je kan een nieuw *eLearning* cursus maken vanaf de instellingenpagina van "
"een :guilabel:`Helpdeskteam`, zoals in de stap hierboven, of vanuit de "
"*eLearning* app. "

#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid ""
"To create a course directly through the *eLearning* application, navigate to"
" :menuselection:`eLearning --> New`. This reveals a blank course template "
"that can be customized and modified as needed."
msgstr ""
"Om een cursus rechstreeks vanuit de *eLearning* applicatie te maken, ga naar"
" :menuselection:`eLearning --> Nieuw`. Je ziet nu een leeg cursussjabloon "
"dat je naar wens kan aanpassen en wijzigen."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
msgid ""
"On the course template page, add a :guilabel:`Course Title`, and below that,"
" :guilabel:`Tags`."
msgstr ""
"Voeg op de cursussjabloon een :guilabel:`Cursus titel` en :guilabel:`Labels`"
" toe."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Click on the :guilabel:`Options` tab."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid ""
"Under :guilabel:`Access Rights`, select which users are able to view and "
"enroll in the course."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
msgid ""
"The :guilabel:`Show Course To` field defines who can access the courses. The"
" :guilabel:`Enroll Policy` field specifies how they can register for the "
"course."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
msgid ""
"Under :guilabel:`Display`, choose the preferred course :guilabel:`Type`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
msgid "Add content to an eLearning course"
msgstr "Inhoud toevoegen aan een eLearning cursus"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid ""
"To add content to a course, click the :guilabel:`Content` tab and select "
":guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-"
"down menu and upload the file, or paste the link, where instructed. Click "
":guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize "
"the course in sections."
msgstr ""
"Om inhoud aan een cursus toe te voegen, klik op het tabblad "
":guilabel:`Inhoud` en selecteer :guilabel:`Inhoud toevoegen`. Kies het "
":guilabel:`Soort inhoud` in de vervolgkeuzelijst en upload het bestand of "
"plak de link waar dat wordt gevraagd. Klik op :guilabel:`Opslaan` als je "
"klaar bent. Klik op :guilabel:`Sectie toevoegen` om de cursus in secties te "
"organiseren."

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a course being published for Odoo Helpdesk."
msgstr "Weergave van een cursus die wordt gepubliceerd in Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
msgid ""
"In order to add a certification to a course, go to :menuselection:`eLearning"
" --> Configuration --> Settings`, check the box labeled "
":guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
msgstr ""
"Om een certificering aan een cursus toe te voegen, ga naar "
":menuselection:`eLearning --> Configuratie --> Instellingen`, vink het vakje"
" :guilabel:`Certificeringen` aan en klik op :guilabel:`Opslaan` om de "
"instelling te activeren."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:296
msgid ""
"`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
msgstr ""
"`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:299
msgid "Publish an eLearning course"
msgstr "Een eLearning cursus publiceren"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:301
msgid ""
"To allow customers to enroll in a course, both the course and the contents "
"**must** be published."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:304
msgid ""
"If the course is published, but the contents of the course are **not** "
"published, customers can enroll in the course on the website, but they are "
"**not** able to view any of the course content. Knowing this, it may be "
"beneficial to publish the course first, if the course contents are intended "
"to be released over time, such as classes with a weekly schedule."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
msgid ""
"To make the entire course available at once, each piece of course content "
"must be published first, then the course can be published."
msgstr ""
"Om de volledige cursus in één keer beschikbaar te maken, moet elk deel van "
"de inhoud eerst gepubliceerd worden, daarna kan de cursus gepubliceerd "
"worden."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:312
msgid ""
"To publish a course, choose a course from the *eLearning* dashboard. On the "
"course template page, click the :guilabel:`Go to Website` smart button."
msgstr ""
"Om een cursus te publiceren, kies een cursus uit het *eLearning* dashboard. "
"Op de sjabloonpagina van de cursus, klik op de slimme knop :guilabel:`Ga "
"naar Website`"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:315
msgid ""
"This will reveal the front end of the course's web page. At the top of the "
"course web page, move the :guilabel:`Unpublished` toggle switch to "
":guilabel:`Published`."
msgstr ""
"Dit toont de front-end van de webpagina van de cursus. Bovenaan de webpagina"
" van de cursus, verander de schakelaar van :guilabel:`Niet gepubliceerd` "
"naar :guilabel:`Gepubliceerd`."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
msgid "Publish eLearning course contents from the back-end"
msgstr "ELearning cursussen publiceren vanuit de back-end"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:321
msgid ""
"To publish *eLearning* course content from the back-end, choose a course "
"from the *eLearning* dashboard. On the course template page, click the "
":guilabel:`Published Contents` smart button."
msgstr ""
"Om een *eLearning* cursus vanuit de back-end te publiceren, kies een cursus "
"op het *eLearning* dashboard. Op de sjabloonpagina van de cursus, klik op de"
" slimme knop :guilabel:`Gepubliceerde inhoud`."

#: ../../content/applications/services/helpdesk/overview/help_center.rst:324
msgid ""
"Doing so reveals a separate page displaying all the published content "
"related to that course. Remove the default :guilabel:`Published` filter from"
" the search bar in the upper-right corner, to reveal all the content related"
" to the course - even the non-published content."
msgstr ""
"Hierdoor verschijnt een aparte pagina met alle gepubliceerde inhoud van die "
"cursus. Verwijder de standaard filter :guilabel:`Gepubliceerd` in de "
"zoekbalk in de rechterbovenhoek om alle inhoud met betrekking tot de cursus "
"- zelf de niet gepubliceerde inhoud - weer te geven. "

#: ../../content/applications/services/helpdesk/overview/help_center.rst:328
msgid ""
"Click the :guilabel:`≣ (bars)` icon in the upper-right corner, directly "
"beneath the search bar to switch to list view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:331
msgid ""
"While in list view, there is a checkbox on the far-left of the screen, above"
" the listed courses, to the left of the :guilabel:`Title` column title. When"
" that checkbox is clicked, all the course contents are selected at once."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:335
msgid ""
"With all the course content selected, click any of the boxes in the "
":guilabel:`Is Published` column. This reveals a pop-up window, asking for "
"confirmation that all selected records are intended to be published. Click "
":guilabel:`Confirm` to automatically publish all course content."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a course contents being published in Odoo Helpdesk back-end."
msgstr ""
"Weergave van een cursusinhoud die wordt gepubliceerd in de back-end van Odoo"
" Helpdesk."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr "Klantbeoordelingen"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Asking customers to rate the support they received from a *Helpdesk* team "
"provides an opportunity to gauge team performance and track customer "
"satisfaction. Ratings can be published to the portal, providing customers "
"with a general overview of the team's performance."
msgstr ""
"Door klanten te vragen de ondersteuning die ze van een *Helpdeskteam* hebben"
" ontvangen te beoordelen, kunnen de prestaties van het team worden gemeten "
"en kan de klanttevredenheid worden bijgehouden. Beoordelingen kunnen worden "
"gepubliceerd op het portaal, zodat klanten een algemeen overzicht krijgen "
"van de prestaties van het team."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
msgid "Enable customer ratings on a Helpdesk team"
msgstr "Klantbeoordelingen inschakelen op een Helpdeskteam"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"To enable *customer ratings* on a helpdesk team by going to "
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
"the list and navigate to the settings page. Scroll to the "
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
"Ratings`."
msgstr ""
"Schakel *klantbeoordelingen* in op een helpdeskteam via "
":menuselection:`Helpdesk --> Configuratie --> Teams`. Selecteer een team uit"
" de lijst en ga naar de instellingenpagina. Scroll naar de sectie "
":guilabel:`Prestaties` en vink het vakje aan naast "
":guilabel:`Klantbeoordelingen`."

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk."
msgstr ""
"Overzicht van de instellingenpagina van een helpdeskteam met de nadruk op de functie Beoordeling op ticket \n"
"in Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
msgid "Set a ratings request email template on a stage"
msgstr "Een e-mailsjabloon voor een beoordelingsverzoek instellen op een fase"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
msgid ""
"To automatically request ratings from customers once their tickets have "
"closed, an email template should be added to the appropriate stage."
msgstr ""
"Om klanten automatisch om beoordelingen te vragen nadat hun tickets zijn "
"gesloten, moet een e-mailsjabloon worden toegevoegd op de betreffende fase."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
msgid ""
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
" settings page, (see above) click the :guilabel:`Set an Email Template on "
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
"create a new stage."
msgstr ""
"Eens de instelling :guilabel:`Klantbeoordelingen` is ingeschakeld op de "
"instellingenpagina van het team (zie hierboven), klik op de link "
":guilabel:`Stel een e-mailsjabloon in op fases`. Selecteer een fase uit de "
"lijst of klik op :guilabel:`Nieuw` om een nieuwe fase te maken."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
msgid ""
"Customers should only be asked to rate tickets once an issue has been "
"resolved and their ticket is closed. Therefore, a *ratings request* email "
"should only be added to a stage that is **folded** in the kanban, as tickets"
" in a *folded stage* are considered closed."
msgstr ""
"Klanten moeten alleen worden gevraagd om tickets te beoordelen als het "
"probleem is opgelost en een ticket is gesloten. Daarom moet een e-mail met "
"een *beoordelingsverzoek* worden toegevoegd aan een fase die is *gevouwen* "
"in de kanban, omdat tickets in een *gevouwen fase* als gesloten wordt "
"beschouwd."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
msgid ""
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
"the :guilabel:`Email Template` field. This template has been pre-configured "
"with ratings customers can use to provide feedback. To view the template, "
"click the arrow button to the right of the field."
msgstr ""
"Op de instellingenpagina van een fase, selecteer `Helpdesk: "
"Beoordelingsverzoek ticket` in het veld :guilabel:`E-mailsjabloon`. Deze "
"sjabloon is vooraf geconfigureerd met beoordelingen die klanten kunnen "
"gebruiken om feedback te geven. Klik op de pijlknop rechts van het veld om "
"de sjabloon te bekijken."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
msgid ""
"Once the template has been added to the stage, it will automatically send a "
"message when a ticket is moved to that stage. Customers will be asked to "
"rate the support they received with colored icons."
msgstr ""
"Eens de sjabloon aan de fase is toegevoegd, wordt er automatisch een bericht"
" verzonden wanneer een ticket naar die fase wordt verplaatst. Klanten worden"
" gevraagd de ontvangen ondersteuning te beoordelen met gekleurde icoontjes."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
msgid "*Green smiling face* - Satisfied"
msgstr "*Groen lachend gezicht* - Tevreden"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
msgid "*Yellow neutral face* - Okay"
msgstr "*Geel neutraal gezicht* - Oké"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
msgid "*Red frowning face* - Dissatisfied"
msgstr "*Rood afkeurend gezicht* - Ontevreden"

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"View of a standard helpdesk customer review email template for Odoo "
"Helpdesk."
msgstr ""
"Weergave van een standaard e-mailsjabloon voor klantbeoordelingen voor Odoo "
"Helpdesk."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
msgid ""
"After selecting a rating, customers are taken to a webpage where they can "
"provide specific written feedback to support their rating. Once a rating is "
"submitted, it is added to the chatter on the ticket."
msgstr ""
"Na het selecteren van een beoordeling worden klanten naar een webpagina "
"geleid waar ze specifieke schriftelijke feedback kunnen geven om hun "
"beoordeling uit te leggen. Zodra een beoordeling is ingediend, wordt het "
"toegevoegd aan de chatter van het ticket."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
msgid ""
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
"--> Customer Ratings`."
msgstr ""
"Klantbeoordelingen kunnen ook worden bekeken via het rapport "
":guilabel:`Klantbeoordelingen`. Ga hiervoor naar :menuselection:`Helpdesk "
"--> Rapportages --> Klantbeoordelingen`."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
msgid ":doc:`/applications/general/email_communication/email_template`"
msgstr ":doc:`/applications/general/email_communication/email_template`"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
msgid "Publish ratings on the customer portal"
msgstr "Beoordelingen publiceren op het klantenportaal"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
msgid ""
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
"publish ratings on the team's website appears. Enabling this setting "
"provides portal users with an overview of the ratings the team has received "
"over the last thirty days. Specific written feedback will not be included; "
"only statistics of the team's performance will be visible."
msgstr ""
"Na het inschakelen van de instelling :guilabel:`Klantbeoordelingen`, "
"verschijnt er een optie om beoordelingen op de website van het team te "
"publiceren. Als je deze instelling inschakelt, krijgen portaalgebruikers een"
" overzicht van de beoordelingen die het team de afgelopen dertig dagen heeft"
" ontvangen. Specifieke schriftelijke feedback wordt niet opgenomen; alleen "
"statistieken van de prestaties van het team zijn zichtbaar."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
msgid ""
"In order to display ratings on the customer portal, a team has to have their"
" visibility setting set to :guilabel:`Invited portal users and all internal "
"users`. This setting is found on the team's settings page under "
":guilabel:`Visibility`."
msgstr ""
"Om beoordelingen op het klantenportaal weer te geven, moet de zichtbaarheid "
"van een team zijn ingesteld op :guilabel:`Uitgenodigde portaalgebruikers en "
"alle interne gebruikers`. Deze instelling bevindt zich op de "
"instellingenpagina van het team in de sectie :guilabel:`Zichtbaarheid`."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
msgid ""
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams` and select a team. Scroll to "
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
" your website`."
msgstr ""
"Ga vervolgens naar :menuselection:`Helpdesk --> Configuratie --> Teams` om "
"de beoordelingen te publiceren en selecteer een team. Scroll naar "
":guilabel:`Prestaties` en schakel de optie :guilabel:`Publiceer de "
"beoordelingen van dit team op je website` in."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
msgid ""
"To view the ratings for a team, a customer will log into the portal and "
"navigate to one of their tickets. After clicking on the team name in the "
":guilabel:`Managed By` field, they will be directed to a page with the "
"team's ratings over the past thirty days."
msgstr ""
"Om de beoordelingen van een team te bekijken, kunnen klanten inloggen op het"
" portaal en naar één van hun tickets navigeren. Nadat ze op de naam van het "
"team hebben geklikt in het veld :guilabel:`Beheerd door`, worden ze "
"doorgestuurd naar een pagina met de beoordelingen van het team over de "
"laatste dertig dagen."

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid "View of the ratings performance overview from the customer portal."
msgstr ""
"Overzicht van de beoordelingen van de prestaties in het klantenportaal."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
msgid "Manually hide individual ratings"
msgstr "Individuele beoordelingen handmatig verbergen"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
msgid ""
"Individual ratings can be manually hidden from the portal. This allows for "
"specific ratings to be kept out of the performance metrics that are shown to"
" customers."
msgstr ""
"Individuele beoordelingen kunnen handmatig worden verborgen in het portaal. "
"Hierdoor kunnen specifieke beoordelingen uit de prestatiecijfers worden "
"gehouden die aan klanten worden getoond."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
msgid ""
"To make a rating visible only to internal users, navigate to the page for a "
"rating. This can be done in one of the following ways:"
msgstr ""
"Om een beoordeling enkel zichtbaar te maken voor interne gebruikers, ga naar"
" de pagina van een beoordeling op een van de volgende manieren:"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
" on one of the kanban cards for an individual rating."
msgstr ""
"Ga naar :menuselection:`Helpdesk --> Rapportages --> Klantbeoordelingen` en "
"klik op één van de kanbankaarten van een individuele beoordeling."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
msgid ""
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
" the :guilabel:`Open` filter from the search bar. Then filter by "
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
msgstr ""
"Ga naar :menuselection:`Helpdesk --> Tickets --> Alle tickets` en verwijder "
"de filter :guilabel:`Open` in de zoekbalk. Filter vervolgens op "
":guilabel:`Tevreden`, :guilabel:`Oké` en/of :guilabel:`Ontevreden`. "
"Selecteer een ticket uit de resultaten. Klik op de slimme knop "
":guilabel:`Beoordeling`."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
msgid ""
"Once on the rating details page, check the :guilabel:`Visible Internally "
"Only` box."
msgstr ""
"Vink op de detailpagina van de beoordeling het vakje :guilabel:`Alleen "
"zichtbaar intern` aan."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:350
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
msgstr ":doc:`/applications/services/helpdesk/advanced/close_tickets`"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
msgstr ":doc:`/applications/services/helpdesk/overview/reports`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Receiving tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
"assistance, such as email, live chat, and through a website's submission "
"form. The variety of these contact options provides customers with multiple "
"opportunities to receive support quickly while also allowing the support "
"team to manage multi-channel support tickets from one central location."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Enable channel options to submit tickets"
msgstr "Kanaalopties inschakelen om tickets in te dienen"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, "
"and choose an existing team, or click :guilabel:`New` to :doc:`create a new "
"team <getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
msgid ""
"On the team's settings page, scroll down to the :guilabel:`Channels` and "
":guilabel:`Help Center` sections. Enable one or more channels by checking "
"the respective boxes."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
msgid ":ref:`Email Alias <helpdesk/receiving_tickets/email-alias>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
msgid ":ref:`Live Chat <helpdesk/receiving_tickets/live-chat>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid ":ref:`Website Form <helpdesk/receiving_tickets/website-form>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid "Email Alias"
msgstr "E-mailalias"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:28
msgid ""
"The *Email Alias* setting creates tickets from messages sent to that team's "
"specified email alias."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:31
msgid ""
"The following steps are for **Odoo Online** and **Odoo.sh** databases. For "
"**On-premise** databases, external servers are required for email aliases."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:34
msgid ""
"When a new *Helpdesk* team is created, an email alias is created for it. "
"This alias can be changed on the team's settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
msgid ""
"To change a *Helpdesk* team's email alias, navigate to "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
"click on a team name to open its settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:40
msgid ""
"Then, scroll to :menuselection:`Channels --> Email Alias`. In the "
":guilabel:`Alias` field, type the desired name for the team's email alias."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a Helpdesk team emphasizing the email alias feature in Odoo\n"
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
msgid ""
"Custom email domains are **not** required in order to use an email alias, "
"however, they can be configured through the *Settings* app."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:52
msgid ""
"If the database does not have a custom domain already configured, click "
":guilabel:`Set an Alias Domain` to be redirected to the :guilabel:`Settings`"
" page. From there, enable :guilabel:`Custom Email Servers`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid ""
"When an email is received, the subject line becomes the title of a new "
"*Helpdesk* ticket. The body of the email is also added to the ticket, under "
"the :guilabel:`Description` tab, and in the ticket's chatter."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:63
msgid "Live Chat"
msgstr "Livechat"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
msgid ""
"The *Live Chat* feature lets website visitors connect directly with a "
"support agent or chatbot. *Helpdesk* tickets can be instantly created during"
" these conversations using the :doc:`response command "
"</applications/websites/livechat/responses>` `/ticket`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:69
msgid ""
"To enable *Live Chat*, navigate to the :menuselection:`Helpdesk app --> "
"Configuration --> Helpdesk Teams` list view, select a team, and on the "
"team's settings page, click the checkbox next to :guilabel:`Live Chat`, "
"under the :guilabel:`Channels` section."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
msgid ""
"If this is the first time :doc:`Live Chat </applications/websites/livechat>`"
" has been enabled on the database, the page may need to be saved manually "
"and refreshed before any further steps can be taken."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
msgid ""
"After the :guilabel:`Live Chat` setting is enabled on a *Helpdesk* team, a "
"new *Live Chat* channel is created. Click on :guilabel:`Configure Live Chat "
"Channel` to update the channel's settings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:82
msgid "Live Chat channel configuration"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:84
msgid ""
"On the channel's settings page, :guilabel:`Channel Name` can be edited, "
"though, Odoo names the channel to match the *Helpdesk* team name, by "
"default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
msgid ""
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel is "
"created called `Customer Care`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
msgid "View of the Kanban cards for the available Live Chat channels."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:95
msgid "On the channel form, navigate through the tabs to complete the setup."
msgstr ""
"Navigeer op het kanaalformulier door de tabbladen om de instelling te "
"voltooien."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
msgid "Operators tab"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
msgid ""
"*Operators* are the users who act as agents and respond to live chat "
"requests from customers. The user who created the live chat channel is added"
" by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
msgid ""
"To add additional users, click on the :guilabel:`Operators` tab, then click "
":guilabel:`Add`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:106
msgid ""
"Click the checkbox next to the users to be added on the :guilabel:`Add: "
"Operators` pop-up window that appears, then click :guilabel:`Select`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:109
msgid "Click :guilabel:`New` to create new operators, if needed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:111
msgid ""
"When the desired addition is complete, click :guilabel:`Save & Close`, or "
":guilabel:`Save & New` to add multiple new operators."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
msgid ""
"Creating a new user can impact the status of an Odoo subscription, as the "
"total number of users in a database counts towards the billing rate. Proceed"
" with caution before creating a new user. If a user already exists, adding "
"them as an operator will **not** alter the subscription or billing rate for "
"a database."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:120
msgid ""
"Additionally, current operators can be edited or removed by clicking on "
"their respective boxes in the :guilabel:`Operators` tab, and then adjusting "
"their form values on the pop-up form that appears, or by using one of the "
"buttons located at the bottom of the form, such as :guilabel:`Remove`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
msgid ""
"Users can add themselves as an operator by clicking the :guilabel:`Join "
"Channel` button on a *Live Chat* channel."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
msgid ""
"View of a live chat channel Kanban card with the join button emphasized."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
msgid "Options tab"
msgstr "Tabblad Opties"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:135
msgid ""
"The :guilabel:`Options` tab contains the visual and text settings for the "
"live chat window."
msgstr ""
"Het tabblad :guilabel:`Opties` bevat de visuele en tekstinstellingen van het"
" livechatvenster."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid "View of the options tab of a Live Chat channel's settings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
msgid ""
":guilabel:`Notification Text`: this field updates the greeting displayed in "
"the text bubble when the live chat button appears on the website."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:144
msgid ""
":guilabel:`Livechat Button Color`: this field alters the color of the live "
"chat button as it appears on the website. To change the color, click on a "
"color bubble to open the color selection window, then click and drag the "
"circle along the color gradient. Click out of the selection window once "
"complete. Click the refresh icon to the right of the color bubbles to reset "
"the colors to the default selection."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:150
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:181
msgid ":guilabel:`Show`: the chat button displays on the selected page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:151
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:183
msgid ""
":guilabel:`Show with notification`: the chat button is displayed, with the "
"addition of the :guilabel:`Notification text` from the :guilabel:`Options` "
"tab."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:186
msgid ""
":guilabel:`Open automatically`: the chat button is displayed, and "
"automatically opens the chat window after a designated amount of time. The "
"amount of time is designated in the :guilabel:`Open automatically timer` "
"field, which appears only when this display option is selected."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:190
msgid ""
":guilabel:`Hide`: the chat button is hidden from display on the webpage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:159
msgid ""
"Color selection, for the button or header, can be made manually, or through "
"RGB, HSL, or HEX code selection. Different options are available, depending "
"on the operating system or browser."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:163
msgid "Channel Rules tab"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:165
msgid ""
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
" (e.g., a page visit)."
msgstr ""
"In het tabblad :guilabel:`Kanaalregels` kan je bepalen of het livechat "
"venster geopend wordt op de website wanneer een :guilabel:`URL Regex`-actie "
"wordt getriggerd (bijv. een paginabezoek)."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
msgid ""
"A regex, or regular expression, is sometimes referred to as a rational "
"expression. It is a sequence of characters that specifies a match pattern in"
" text. A match is made within the given range of numbers or for the set of "
"characters."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:173
msgid ""
"Edit existing rules by selecting them from the :guilabel:`Channel Rules` "
"tab, or create a new rule by clicking :guilabel:`Add a line`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:176
msgid ""
"Then, proceed to configure the details for how the rule should apply on the "
"pop-up form that appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:179
msgid "Choose how the *Live Chat Button* displays on the webpage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
msgid ""
"To include a :guilabel:`Chatbot` on this channel, select it from the drop-"
"down menu. If the chatbot should only be active when no operators are "
"available, check the box labeled :guilabel:`Enabled only if no operator`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
msgid ""
"If a :doc:`chatbot </applications/websites/livechat/chatbots>` is added to a"
" live chat channel, a new :guilabel:`Chatbots` smart button appears on the "
"channel settings form. Click here to create and update the chatbot *script*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
msgid ""
"Each line in the script contains a :guilabel:`Message`, :guilabel:`Step "
"Type`, :guilabel:`Answers`, and conditional *Only If* logic that applies "
"when certain pre-filled answers are chosen."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:205
msgid ""
"To create more steps in the script, click :guilabel:`Add a line`, and fill "
"out the script steps form, according to the desired logic."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:208
msgid ""
"Add the URLs for the pages where the channel should appear in the "
":guilabel:`URL Regex` field. Only the path from the root domain is needed, "
"not the full URL."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:211
msgid ""
"If this channel should only be available to users in specific countries, add"
" those countries to the :guilabel:`Country` field. If this field is left "
"blank, the channel is available to all site visitors."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:220
msgid "Widget tab"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:222
msgid ""
"The :guilabel:`Widget` tab on the live chat channel form offers a website "
"widget that can be added to third-party websites. Additionally, a URL is "
"available, that can provide instant access to a live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:226
msgid ""
"The live chat :guilabel:`Widget` can be applied to websites created through "
"Odoo by navigating to the :menuselection:`Website app --> Configuration --> "
"Settings --> Email & Marketing`. Then, scroll to the :guilabel:`Live Chat` "
"field, and select the channel to add to the site. Click :guilabel:`Save` to "
"apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
msgid ""
"To add the widget to a website created on a third-party website, click the "
":guilabel:`Copy` button next to the first listed code, and paste the code "
"into the `<head>` tag on the site."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:234
msgid ""
"To send a live chat session to a customer or supplier, click the "
":guilabel:`Copy` button next to the second listed code, and send the URL via"
" email."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:238
msgid "Create a support ticket from a live chat session"
msgstr "Een supportticket maken vanuit een livechat sessie"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:240
msgid ""
"Operators who have joined a live chat channel are able to communicate with "
"site visitors in real-time."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/responses>` `/ticket` to create a ticket "
"without leaving the chat window. The transcript from the conversation is "
"added to the new ticket, under the :guilabel:`Description` tab."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:249
msgid ""
"*Helpdesk* tickets can also be created through the :doc:`WhatsApp "
"</applications/productivity/whatsapp>` app using the same `/ticket` command."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:255
msgid "Website Form"
msgstr "Websiteformulier"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
msgid ""
"Enabling the *Website Form* setting adds a new page to the website with a "
"customizable form. A new ticket is created once the required form fields are"
" filled out and submitted."
msgstr ""
"Als je de instelling *Websiteformulier* activeert, wordt een nieuwe pagina "
"aan de website toegevoegd met een aanpasbaar formulier. Een nieuw ticket "
"wordt aangemaakt zodra de verplichte velden van het formulier zijn ingevuld "
"en verzonden."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:260
msgid ""
"To activate the website form, navigate to a team's settings page under "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
"selecting the desired team from the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:263
msgid ""
"Then, locate the :guilabel:`Website Form` feature, under the :guilabel:`Help"
" Center` section, and check the box."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:266
msgid ""
"If more than one website is active on the database, confirm the correct "
"website is listed in the :guilabel:`Website` field. If not, select the "
"correct one from the drop-down list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
msgid ""
"After the feature is activated, click the :guilabel:`Go to Website` smart "
"button at the top of the :guilabel:`Teams` settings page to view and edit "
"the new website form, which is created automatically by Odoo."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:274
msgid ""
"After enabling the :guilabel:`Website Form` setting, the team's settings "
"page may need to be refreshed before the :guilabel:`Go to Website` smart "
"button appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:277
msgid ""
"Additionally, if a *Help Center* is published, the smart button navigates "
"there first. Simply click the :guilabel:`Contact Us` button, at the bottom "
"of the forum, to navigate to the ticket submission form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk."
msgstr ""
"Weergave van de instellingenpagina van een helpdeskteam met de nadruk op de knop Ga naar Website in\n"
"Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
msgid "Website ticket form customization"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:289
msgid ""
"To customize the default ticket submission form, while on the website, click"
" the :guilabel:`Edit` button in the upper-right corner of the page. This "
"opens the editing sidebar on the right side. Then, click on one of the "
"fields in the form, on the body of the website, to edit it."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ""
"To add a new field, go to the :guilabel:`Field` section of the sidebar, and "
"click :guilabel:`+ Field`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:296
msgid ""
"Click the :guilabel:`🗑️ (trash can)` icon to delete the field, if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:298
msgid "Edit the other options for the new field in the sidebar, as desired:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:300
msgid ""
":guilabel:`Type`: matches an Odoo model value to the field (e.g. `Customer "
"Name`)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:301
msgid ""
":guilabel:`Input Type`: determine what type of input the field should be, "
"like `Text`, `Email`, `Telephone`, or `URL`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:303
msgid ""
":guilabel:`Label`: give the form field a label (e.g. `Full Name`, `Email "
"Address`, etc.). Also control the label position on the form by using the "
"nested :guilabel:`Position` options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:305
msgid ""
":guilabel:`Description`: determine whether or not to add an editable line "
"under the input box to provide additional contextual information related to "
"the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:307
msgid ":guilabel:`Placeholder`: add a sample input value."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:308
msgid ""
":guilabel:`Default Value`: add common use case values that most customers "
"would find valuable. For example, this can include prompts of information "
"customers should include to make it easier to solve their issue, such as an "
"account number, or product number."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:311
msgid ""
":guilabel:`Required`: determine whether or not to mark a field as required, "
"in order for the form to be submitted. Toggle the switch from gray to blue."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:313
msgid ""
":guilabel:`Visibility`: allow for absolute or conditional visibility of the "
"field. Nested options, such as, device visibility, appear when certain "
"options are selected."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:315
msgid ""
":guilabel:`Animation`: choose whether or not the field should include "
"animation."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
msgstr ""
"Weergave van een ongepubliceerde websiteformulier om een ticket in te dienen"
" voor Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:321
msgid ""
"Once the form has been optimized, and is ready for public use, click "
":guilabel:`Save` to apply the changes. Then, publish the form by toggling "
"the :guilabel:`Unpublished` switch to :guilabel:`Published` at the top of "
"the page, if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:326
msgid "Prioritizing tickets"
msgstr "Tickets prioriteren"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:328
msgid ""
"All tickets include a :guilabel:`Priority` field. The highest priority "
"tickets appear at the top of the Kanban and list views."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of a team's Kanban view and the prioritized tasks in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:335
msgid "The priority levels are represented by stars:"
msgstr "De prioriteitsniveaus worden weergegeven met sterren:"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:337
msgid "0 stars = *Low Priority*"
msgstr "0 sterren = *Lage prioriteit*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:338
msgid "1 star = *Medium Priority*"
msgstr "1 ster = *Gemiddelde prioriteit*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:339
msgid "2 stars = *High Priority*"
msgstr "2 sterren = *Hoge prioriteit*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:340
msgid "3 stars = *Urgent*"
msgstr "3 sterren = *Dringend*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:342
msgid ""
"Tickets are set to low priority (0 stars) by default. To change the priority"
" level, select the appropriate number of stars on the Kanban card, or on the"
" ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:346
msgid ""
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
"Level Agreement)` deadline."
msgstr ""
"Aangezien prioriteitsniveaus kunnen worden gebruikt als criteria voor het "
"toewijzen van :doc:`SLAs <sla>`, kan het wijzigen van het prioriteitsniveau "
"van een ticket de :abbr:`SLA (Service Level Agreement)` deadline veranderen."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:351
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:352
msgid ":doc:`/applications/websites/livechat`"
msgstr ":doc:`/applications/websites/livechat`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reporting"
msgstr "Rapportages"

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
"track trends for customer support tickets, identify areas for improvement, "
"manage employee workloads, and confirm when customer expectations are met."
msgstr ""
"Odoo *Helpdesk* bevat verschillende rapporten die de mogelijkheid bieden om "
"trends voor klantondersteuningstickets te volgen, verbeterpunten te "
"identificeren, de werklast van werknemers te beheren en te bevestigen "
"wanneer aan de verwachtingen van de klant is voldaan."

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Available reports"
msgstr "Beschikbare rapporten"

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid ""
"Details about the reports available in Odoo *Helpdesk* can be found below. "
"To view the different reports, go to :menuselection:`Helpdesk --> "
"Reporting`."
msgstr ""
"Hieronder vind je meer informatie over de beschikbare rapporten in Odoo "
"*Helpdesk*. Om de verschillende rapporten te bekijken, ga naar "
":menuselection:`Helpdesk --> Rapportages`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:16
msgid "Ticket Analysis"
msgstr "Ticketanalyse"

#: ../../content/applications/services/helpdesk/overview/reports.rst:18
msgid ""
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
"Ticket Analysis`) provides an overview of every customer support ticket in "
"the database. This includes the number of tickets assigned among teams and "
"individual users."
msgstr ""
"Het rapport *Ticketanalayse* (:menuselection:`Helpdesk --> Rapportages --> "
"Ticketanalyse`) geeft een overzicht van elke klantondersteuningsticket in de"
" database. Dit omvat het aantal tickets dat is toegewezen aan teams en "
"individuele gebruikers."

#: ../../content/applications/services/helpdesk/overview/reports.rst:22
msgid ""
"This report is useful in identifying where teams are spending the most time,"
" and helps determine if there is an uneven workload distribution among the "
"support staff. The default report counts the number of tickets per team and "
"groups them by stage."
msgstr ""
"Dit rapport is nuttig om te bepalen waar teams de meeste tijd aan besteden "
"en of er een ongelijke werklastverdeling is onder het ondersteuningsteam. "
"Het standaardrapport telt het aantal tickets per team en groepeert ze per "
"stadium."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Ticket Analysis report default view."
msgstr "Standaardweergave van het ticketanalyserapport."

#: ../../content/applications/services/helpdesk/overview/reports.rst:30
msgid ""
"Alternative measures can be selected to track where the most time is spent "
"at different points in the workflow. To change the measures used for the "
"report that is currently displayed, or to add more, click the "
":guilabel:`Measures` button, and select one or more options from the drop-"
"down menu:"
msgstr ""
"Er kunnen alternatieve meetwaarden worden geselecteerd om bij te houden waar"
" de meeste tijd aan wordt besteed in verschillende fases van de workflow. Om"
" de meetwaarden te wijzigen die worden gebruikt voor het rapport dat "
"momenteel wordt weergegeven, klik op de knop :guilabel:`Meetwaarden` en "
"selecteer één of meer opties in het vervolgkeuzemenu:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
":guilabel:`Average Hours to Respond`: average number of working hours "
"between a message sent from the customer and the response from the support "
"team. *This is does not include messages sent when the ticket was in a "
"folded stage*"
msgstr ""
":guilabel:`Gemiddeld aantal uren om te reageren`: gemiddeld aantal werkuren "
"tussen het tijdstip waarop een klant een bericht verstuurt en het tijdstip "
"waarom het ondersteuningsteam reageert. *Deze meetwaarde omvat niet de "
"berichten die zijn verzonden toen het ticket zich in een gevouwen fase "
"bevond*"

#: ../../content/applications/services/helpdesk/overview/reports.rst:38
msgid ""
":guilabel:`Hours Open`: number of hours between the date the ticket was "
"created and the closed date. If there is no closed date on the ticket, the "
"current date is used. **This measure is not specific to working hours**"
msgstr ""
":guilabel:`Uren open`: aantal uren tussen de datum waarop het ticket is "
"aangemaakt en de sluitingsdatum. Als er geen sluitingsdatum op het ticket "
"staat, wordt de huidige datum gebruikt. **Deze meetwaarde is niet specifiek "
"voor werkuren**"

#: ../../content/applications/services/helpdesk/overview/reports.rst:41
msgid ""
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
"*This measure is only available if Timesheets are enabled on a team, and the"
" current user has the access rights to view them*"
msgstr ""
":guilabel:`Gewerkte uren`: aantal uren van een *Urenstaat* geregistreerd op "
"een ticket. *Deze meetwaarde is enkel beschikbaar als de functie Urenstaten "
"ingeschakeld is op een team en als de huidige gebruiker deze mag bekijken*"

#: ../../content/applications/services/helpdesk/overview/reports.rst:44
msgid ""
":guilabel:`Hours to Assign`: number of working hours between the date on "
"which the ticket was created and when it was assigned to a team member"
msgstr ""
":guilabel:`Uren om toe te wijzen`: aantal werkuren tussen de datum waarop "
"het ticket is aangemaakt en de datum waarop het aan een teamlid is "
"toegewezen"

#: ../../content/applications/services/helpdesk/overview/reports.rst:46
msgid ""
":guilabel:`Hours to Close`: number of working hours between the date on "
"which the ticket was created and the date it was closed"
msgstr ""
":guilabel:`Uren om te sluiten`: aantal werkuren tussen de datum waarop het "
"ticket is aangemaakt en de datum waarop het is gesloten"

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid ""
":guilabel:`Hours to First Response`: number of working hours between the "
"date on which the ticket was received and the date one which the first "
"message was sent. *This does not include email sent automatically when a "
"ticket reaches a stage*"
msgstr ""
":guilabel:`Uren tot eerste reactie`: aantal werkuren tussen de datum waarop "
"het ticket is ontvangen en de datum waarop het eerste berichtje is "
"verstuurd. *Deze meetwaarde omvat niet de e-mail die automatisch verzonden "
"wordt wanneer een ticket een fase bereikt*"

#: ../../content/applications/services/helpdesk/overview/reports.rst:51
msgid ""
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
msgstr ""
":guilabel:`Uren tot SLA-deadline`: aantal resterende werkuren om aan de "
"laatste :abbr:`SLA (Service Level Agreement)` deadline op een ticket te "
"voldoen"

#: ../../content/applications/services/helpdesk/overview/reports.rst:53
msgid ""
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
msgstr ""
":guilabel:`Beoordeling /5`: waarde toegekend aan de beoordeling die een "
"klant heeft gegeven (Ontevreden = 1, Oké/Neutraal = 3, Tevreden = 5)"

#: ../../content/applications/services/helpdesk/overview/reports.rst:55
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
msgid ":guilabel:`Count`: number of tickets in total"
msgstr ":guilabel:`Aantal`: totaal aantal tickets"

#: ../../content/applications/services/helpdesk/overview/reports.rst:58
msgid ""
"*Working hours* are calculated based on the default working calendar. To "
"view or change the working calendar, go to the :menuselection:`Settings` "
"application and select :menuselection:`Employees --> Company Working Hours`."
msgstr ""
"*Werkuren* worden berekend op basis van het standaard werkrooster. Om het "
"werkrooster te bekijken of te wijzigen, ga naar de applicatie "
":menuselection:`Instellingen` en selecteer :menuselection:`Werknemers --> "
"Werkuren bedrijf`. "

#: ../../content/applications/services/helpdesk/overview/reports.rst:63
msgid "SLA Status Analysis"
msgstr "SLA statusanalyse"

#: ../../content/applications/services/helpdesk/overview/reports.rst:65
msgid ""
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
"is fulfilled, as well as the success rate of individual policies."
msgstr ""
"Het rapport *SLA statusanalyse* (:menuselection:`Helpdesk --> Rapportages "
"--> SLA statusanalyse`) houdt bij hoe snel aan een SLA (Service Level "
"Agreement) wordt voldaan, evenals het succespercentage van individuele "
"beleidsregels."

#: ../../content/applications/services/helpdesk/overview/reports.rst:69
msgid ""
"By default, this report is filtered to show the number of :abbr:`SLAs "
"(Service Level Agreements)` failed, as well as the failure rate over the "
"last 30 days, grouped by team."
msgstr ""
"Standaard wordt dit rapport gefilterd om het aantal mislukte :abbr:`SLAs "
"(Service Level Agreements)` weer te geven, evenals het mislukkingspercentage"
" over de laatste 30 dagen, gegroepeerd per team."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Group by options of Ticket Analysis report."
msgstr "Weergave van de opties om te groeperen van het ticketanalyserapport."

#: ../../content/applications/services/helpdesk/overview/reports.rst:76
msgid ""
"To change the measures used for the report that is currently displayed, or "
"to add more, click the :guilabel:`Measures` button, and select one or more "
"options from the drop-down menu:"
msgstr ""
"Om de meetwaarden die gebruikt worden voor het rapport dat momenteel wordt "
"weergegeven of om extra meetwaarden toe te voegen, klik op de knop "
":guilabel:`Meetwaarden` en selecteer één of meerdere opties in het "
"vervolgkeuzemenu:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:79
msgid ""
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
" one :abbr:`SLA (Service Level Agreement)`"
msgstr ""
":guilabel:`% mislukte SLA`: percentage tickets waarbij ten minste één "
":abbr:`SLA (Service Level Agreement)` is mislukt"

#: ../../content/applications/services/helpdesk/overview/reports.rst:81
msgid ""
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""
":guilabel:`% SLA in behandeling`: percentage tickets met ten minste één "
":abbr:`SLA (Service Level Agreement)` nog in behandeling is en waarbij geen "
":abbr:`SLAs (Service Level Agreements)` zijn mislukt"

#: ../../content/applications/services/helpdesk/overview/reports.rst:84
msgid ""
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
" (Service Level Agreements)` have been successful"
msgstr ""
":guilabel:`% succesvolle SLA`: percentage tickets waarbij alle :`SLAs "
"(Service Level Agreements)` geslaagd zijn"

#: ../../content/applications/services/helpdesk/overview/reports.rst:86
msgid ""
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
"least one :abbr:`SLA (Service Level Agreement)`"
msgstr ""
":guilabel:`Aantal SLA mislukt`: aantal tickets waarbij ten minste één "
":abbr:`SLA (Service Level Agreement)` is mislukt"

#: ../../content/applications/services/helpdesk/overview/reports.rst:88
msgid ""
":guilabel:`Number of SLA Successful`: number of tickets where all "
":abbr:`SLAs (Service Level Agreements)` have been successful"
msgstr ""
":guilabel:`Aantal SLA gehaald`: aantal tickets waarbij alle :abbr:`SLAs "
"(Service Level Agreements)` geslaagd zijn"

#: ../../content/applications/services/helpdesk/overview/reports.rst:90
msgid ""
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""
":guilabel:`Aantal SLA in behandeling`: aantal tickets met ten minste één "
":abbr:`SLA (Service Level Agreement)` in behandeling en waarbij geen "
":abbr:`SLAs (Service Level Agreements)` zijn mislukt"

#: ../../content/applications/services/helpdesk/overview/reports.rst:93
msgid ""
":guilabel:`Working Hours to Assign`: number of working hours between the "
"date on which the ticket was created and when it was assigned to a team "
"member"
msgstr ""
":guilabel:`Werkuren om toe te wijzen`: aantal werkuren tussen de datum "
"waarop het ticket is aangemaakt en de datum waarop het aan een teamlid is "
"toegewezen"

#: ../../content/applications/services/helpdesk/overview/reports.rst:95
msgid ""
":guilabel:`Working Hours to Close`: number of working hours between the date"
" on which the ticket was created and the date it was closed"
msgstr ""
":guilabel:`Werkuren om te sluiten`: aantal werkuren tussen de datum waarop "
"het ticket is aangemaakt en de datum waarop het is gesloten"

#: ../../content/applications/services/helpdesk/overview/reports.rst:97
msgid ""
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
"date on which the ticket was created and the date the :abbr:`SLA (Service "
"Level Agreement)` was satisfied"
msgstr ""
":guilabel:`Werkuren om SLA te bereiken`: aantal werkuren tussen de datum "
"waarop het ticket is aangemaakt en de datum waarop aan de :abbr:`SLA "
"(Service Level Agreement)` is voldaan"

#: ../../content/applications/services/helpdesk/overview/reports.rst:102
msgid ""
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
" (Service Level Agreement)` objectives, and track the amount of time it took"
" to achieve those objectives, click :menuselection:`Measures --> Number of "
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
"SLA`."
msgstr ""
"Om het aantal tickets te zien dat in staat was de opgegeven :abbr:`SLA "
"(Service Level Agreement)` doelstellingen te bereiken en de tijd die nodig "
"was om deze doelstellingen te bereiken, klik op :menuselection:`Meetwaarden "
"--> Aantal SLA geslaagd` en :menuselection:`Meetwaarden --> Werkuren om SLA "
"te bereiken`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:107
msgid ""
"To sort these results by the team members assigned to the tickets, select "
":menuselection:`Total --> Assigned to`."
msgstr ""
"Om deze resultaten te sorteren per teamlid die aan het ticket is toegewezen,"
" selecteer :menuselection:`Totaal --> Toegewezen aan`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:111
msgid ""
":doc:`Service Level Agreements (SLA) "
"</applications/services/helpdesk/overview/sla>`"
msgstr ""
":doc:`Service Level Agreements (SLA) "
"</applications/services/helpdesk/overview/sla>`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:114
msgid "Customer Ratings"
msgstr "Klantbeoordelingen"

#: ../../content/applications/services/helpdesk/overview/reports.rst:116
msgid ""
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
"Customer Ratings`) displays an overview of the ratings received on "
"individual support tickets, as well as any additional comments submitted "
"with the rating."
msgstr ""
"Het rapport *Klantbeoordelingen* (:menuselection:`Helpdesk --> Rapportages "
"-- Klantbeoordelingen`) toont een overzicht van de beoordelingen die op "
"individuele ondersteuningstickets zijn ontvangen, evenals eventuele "
"aanvullende opmerkingen die bij de beoordeling zijn ingediend."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the kanban display in the Customer Ratings report."
msgstr "Kanbanweergave van het klantbeoordelingenrapport."

#: ../../content/applications/services/helpdesk/overview/reports.rst:124
msgid ""
"Click on an individual rating to see additional details about the rating "
"submitted by the customer, including a link to the original ticket."
msgstr ""
"Klik op een individuele beoordeling om meer details te zien over de door de "
"klant ingediende beoordeling, inclusief een link naar het oorspronkelijke "
"ticket."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the details of an individual customer rating."
msgstr "Weergave van de details van een individuele klantbeoordeling."

#: ../../content/applications/services/helpdesk/overview/reports.rst:132
msgid ""
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
" option to hide the rating from the customer portal."
msgstr ""
"Selecteer op de detailpagina van de beoordeling de optie :guilabel:`Alleen "
"intern zichtbaar` om de beoordeling voor het klantenportaal te verbergen."

#: ../../content/applications/services/helpdesk/overview/reports.rst:135
msgid ""
"The *Customer Ratings* report is displayed in a kanban view by default, but "
"can also be displayed in graph, list, or pivot view."
msgstr ""
"Het rapport *Klantbeoordelingen* wordt standaard weergegeven in een "
"kanbanweergave, maar kan ook worden weergegeven in grafiek-, lijst- of "
"draaitabelweergave."

#: ../../content/applications/services/helpdesk/overview/reports.rst:139
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
msgstr ""
":doc:`Beoordelingen </applications/services/helpdesk/overview/ratings>`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:142
msgid "View and filter options"
msgstr "Weergave- en filteropties"

#: ../../content/applications/services/helpdesk/overview/reports.rst:144
msgid ""
"On any Odoo report, the view and filter options vary, depending on what data"
" is being analyzed, measured, and grouped. See below for additional "
"information on the available views for the *Helpdesk* reports."
msgstr ""
"Op eender welk Odoo rapport variëren de weergave- en filteropties, "
"afhankelijk van welke gegevens worden geanalyseerd, gemeten en gegroepeerd. "
"Hieronder vind je meer informatie over de beschikbare weergaven van de "
"*Helpdesk* rapporten."

#: ../../content/applications/services/helpdesk/overview/reports.rst:149
msgid ""
"Only one measure may be selected at a time for graphs, but pivot tables can "
"include multiple measures."
msgstr ""
"Voor grafieken kan slechts één meetwaarden worden geselecteerd, terwijl "
"draaitabellen meerdere meetwaarden kunnen bevatten."

#: ../../content/applications/services/helpdesk/overview/reports.rst:153
#: ../../content/applications/services/helpdesk/overview/sla.rst:139
msgid "Pivot view"
msgstr "Draaitabelweergave"

#: ../../content/applications/services/helpdesk/overview/reports.rst:155
msgid ""
"The *pivot* view presents data in an interactive manner. All three "
"*Helpdesk* reports are available in pivot view."
msgstr ""
"De *draaitabel* geeft gegevens op een interactieve manier weer. De drie "
"*Helpdeskrapporten* zijn beschikbaar in draaitabelweergave."

#: ../../content/applications/services/helpdesk/overview/reports.rst:158
msgid ""
"The pivot view can be accessed on any report by selecting the "
":guilabel:`grid icon` at the top right of the screen."
msgstr ""
"De draaitabelweergave kan op elk rapport worden geopend door het "
":guilabel:`rastericoontje` rechtsboven in het scherm te selecteren."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
#: ../../content/applications/services/helpdesk/overview/sla.rst:149
msgid "View of the SLA status analysis report in Odoo Helpdesk."
msgstr "Weergave van het rapport SLA statusanalyse in Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/reports.rst:165
msgid ""
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
"appropriate option."
msgstr ""
"Om een groep toe te voegen aan een regel of een kolom van de draaitabel, "
"klik op het plusteken :guilabel:`➕` naast :guilabel:`Totaal` en selecteer "
"één van de groepen. Om een groep te verwijderen, klik op het minteken "
":guilabel:`➖` en deselecteer de betreffende optie."

#: ../../content/applications/services/helpdesk/overview/reports.rst:170
#: ../../content/applications/services/helpdesk/overview/sla.rst:171
msgid "Graph view"
msgstr "Grafiekweergave"

#: ../../content/applications/services/helpdesk/overview/reports.rst:172
msgid ""
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
msgstr ""
"De *grafiek* geeft gegevens weer in een *staaf-*, *lijn-* of "
"*cirkeldiagram*."

#: ../../content/applications/services/helpdesk/overview/reports.rst:174
msgid ""
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
" top right of the screen. To switch between the different charts, select the"
" *related icon* at the top left of the chart, while in graph view."
msgstr ""
"Ga naar de grafiekweergave door het :guilabel:`lijndiagramicoontje` te "
"selecteren rechtsboven in het scherm. Om tussen de verschillende diagrammen "
"te schakelen, selecteer het *bijbehorende icoontje* linksboven het diagram "
"in grafiekweergave."

#: ../../content/applications/services/helpdesk/overview/reports.rst:180
msgid "Bar chart"
msgstr "Staafdiagram"

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view."
msgstr "Weergave van het rapport SLA statusanalyse in een staafdiagram."

#: ../../content/applications/services/helpdesk/overview/reports.rst:186
msgid "Line chart"
msgstr "Lijndiagram"

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Customer Ratings report in line view."
msgstr "Weergave van het rapport Klantbeoordelingen in een lijndiagram."

#: ../../content/applications/services/helpdesk/overview/reports.rst:192
msgid "Pie chart"
msgstr "Cirkeldiagram"

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Ticket analysis report in pie chart view."
msgstr "Weergave van het rapport Ticketanalyse in een cirkeldiagram."

#: ../../content/applications/services/helpdesk/overview/reports.rst:199
msgid ""
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
" This presents two (or more) groups of data on top of each other, instead of"
" next to each other, making it easier to compare data."
msgstr ""
"Zowel het *staafdiagram* als het *lijndiagram* kunnen *gestapeld* worden "
"weergegeven. Hierdoor worden twee (of meer) groepen boven elkaar weergegeven"
" in plaats van naast elkaar, waardoor het makkelijker wordt om de gegevens "
"te vergelijken."

#: ../../content/applications/services/helpdesk/overview/reports.rst:204
msgid "Save and share a favorite search"
msgstr "Een favoriete zoekopdracht opslaan en delen"

#: ../../content/applications/services/helpdesk/overview/reports.rst:206
msgid ""
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
"their most commonly used filters without having to reconstruct them every "
"time they are needed."
msgstr ""
"Met de functie *Favorieten* op de *Helpdeskrapporten* kunnen gebruikers hun "
"meest gebruikte filters opslaan zonder dat ze deze telkens opnieuw hoeven op"
" te bouwen."

#: ../../content/applications/services/helpdesk/overview/reports.rst:209
msgid ""
"To create and save new *Favorites* on a report, follow the steps below:"
msgstr ""
"Volg onderstaande stappen om nieuwe *Favorieten* op een rapport aan te maken"
" en op te slaan:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:211
msgid ""
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
" By` and :guilabel:`Measures` options."
msgstr ""
"Stel de nodige parameters in door middel van de opties :guilabel:`Filters`, "
":guilabel:`Groeperen op` and :guilabel:`Meetwaarden`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:213
msgid "Click :menuselection:`Favorites --> Save current search`."
msgstr "Klik op :menuselection:`Favorieten --> Huidige zoekopdracht opslaan`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:214
msgid "Rename the search."
msgstr "Geef een andere naam aan de zoekopdracht."

#: ../../content/applications/services/helpdesk/overview/reports.rst:215
msgid ""
"Select :guilabel:`Use by default` to have these filter settings "
"automatically displayed when the report is opened. Otherwise, leave it "
"blank."
msgstr ""
"Selecteer :guilabel:`Standaard gebruiken` om deze filterinstellingen "
"automatisch weer te geven wanneer het rapport wordt geopend. Laat het anders"
" leeg."

#: ../../content/applications/services/helpdesk/overview/reports.rst:217
msgid ""
"Select :guilabel:`Share with all users` to make this filter available to all"
" other database users. If this box is not checked, it will only be available"
" to the user who creates it."
msgstr ""
"Selecteer :guilabel:`Delen met alle gebruikers` om deze filter beschikbaar "
"te maken voor alle andere gebruikers van de database. Als dit vakje niet is "
"aangevinkt, is het alleen beschikbaar voor de gebruiker die de filter heeft "
"gemaakt."

#: ../../content/applications/services/helpdesk/overview/reports.rst:219
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
msgstr ""
"Klik op :guilabel:`Opslaan` om deze instellingen te bewaren voor toekomstig "
"gebruik."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the save favorites option in Odoo Helpdesk."
msgstr "Weergave van de functie Favorieten opslaan in Odoo Helpdesk."

#: ../../content/applications/services/helpdesk/overview/reports.rst:226
msgid ""
":doc:`Start receiving tickets "
"</applications/services/helpdesk/overview/receiving_tickets>`"
msgstr ""
":doc:`Tickets ontvangen "
"</applications/services/helpdesk/overview/receiving_tickets>`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:227
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
msgstr ":doc:`Odoo rapportages </applications/general/reporting>`"

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service level agreements (SLA)"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"A *service level agreement* (SLA) defines the level of service a customer "
"can expect from a supplier. :abbr:`SLAs (Service Level Agreements)` provide "
"a timeline that tells customers when they can expect results, and keeps the "
"support team on target."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid ""
"The *SLA Policies* feature is enabled by default on newly created *Helpdesk*"
" teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"To turn off the feature, or edit the working hours, navigate to "
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`. Click on"
" a team to open that team's configuration page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:15
msgid ""
"From here, scroll to the :guilabel:`Performance` section. To turn off the "
":abbr:`SLAs (Service Level Agreements)` feature for the team, clear the "
":guilabel:`SLA Policies` checkbox."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:23
msgid "Create a new SLA policy"
msgstr "Een nieuwe SLA afspraak maken"

#: ../../content/applications/services/helpdesk/overview/sla.rst:25
msgid ""
"To create a new policy, go to :menuselection:`Helpdesk app --> Configuration"
" --> SLA Policies`, and click :guilabel:`New`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:28
msgid ""
"Alternatively, go to :menuselection:`Helpdesk app --> Configuration --> "
"Helpdesk Teams`, and click on a team. Then, click the :guilabel:`SLA "
"Policies` smart button at the top of the team's settings page, and click "
":guilabel:`New`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:32
msgid ""
"On the blank :abbr:`SLA (Service Level Agreement)` policy form, enter a "
":guilabel:`Title` and a :guilabel:`Description` for the new policy, and "
"proceed to fill out the form using the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:36
msgid "Define the criteria for an SLA policy"
msgstr "De criteria van een SLA afspraak bepalen"

#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid ""
"The :guilabel:`Criteria` section is used to identify which tickets this "
"policy is applied to."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:40
msgid "Fill out the following fields to adjust the selection criteria:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:43
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:45
msgid ""
":guilabel:`Helpdesk Team`: a policy can only be applied to one team. *This "
"field is required.*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:46
msgid ""
":guilabel:`Priority`: the priority level for a ticket is identified by "
"selecting one, two, or three of the :guilabel:`⭐ (star)` icons, representing"
" the priority level on the Kanban card or on the ticket itself. The "
":abbr:`SLA (Service Level Agreement)` is **only** applied after the priority"
" level has been updated on the ticket to match the :abbr:`SLA (Service Level"
" Agreement)` criteria. If no selection is made in this field, this policy "
"only applies to tickets marked as `Low Priority`, meaning those with zero "
":guilabel:`⭐ (star)` icons."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:52
msgid ""
":guilabel:`Tags`: tags are used to indicate what the ticket is about. "
"Multiple tags can be applied to a single ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:54
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""
":guilabel:`Klanten`: in dit veld kunnen individuele contactpersonen of "
"bedrijven worden geselecteerd."

#: ../../content/applications/services/helpdesk/overview/sla.rst:55
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* app enabled. This allows the ticket to link directly to a "
"specific line on a sales order, which must be indicated on the ticket in the"
" :guilabel:`Sales Order Items` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:60
msgid ""
"A support team needs to address urgent issues for VIP customers within one "
"business day."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:62
msgid ""
"The new policy, titled `8 Hours to close`, is assigned to the `VIP Support` "
"team. It **only** applies to tickets that are assigned three :guilabel:`⭐ "
"(star)` icons, which equates to an `Urgent` priority level."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:66
msgid ""
"At the same time, the tickets can be related to multiple issues, so the "
"policy applies to tickets with `Repair`, `Service`, or `Emergency` tags."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid ""
"View of a new SLA policy record with all the relevant information entered."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:74
msgid "Establish a target for an SLA policy"
msgstr "Een doelstelling geven aan een SLA afspraak"

#: ../../content/applications/services/helpdesk/overview/sla.rst:76
msgid ""
"A *target* is the stage a ticket needs to reach, and the time allotted to "
"reach that stage, in order to satisfy the :abbr:`SLA (Service Level "
"Agreement)` policy. Any stage assigned to a team may be selected for the "
":guilabel:`Reach Stage` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:80
msgid ""
"Time spent in stages selected in the :guilabel:`Excluding Stages` field are "
"**not** included in the calculation of the :abbr:`SLA (Service Level "
"Agreement)` deadline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:84
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. Simultaneously, an :abbr:`SLA (Service Level "
"Agreement)` titled `2 Days to Start` tracks the working time before work on "
"a ticket has begun, and would have `In Progress` as the :guilabel:`Reach "
"Stage`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:90
msgid "Meet SLA deadlines"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:92
msgid ""
"As soon as it is determined that a ticket fits the criteria of an :abbr:`SLA"
" (Service Level Agreement)` policy, a deadline is calculated. The deadline "
"is based on the creation date of the ticket, and the targeted working hours."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:97
msgid ""
"The value indicated next to the :guilabel:`Working Hours` field of an "
":abbr:`SLA (Service Level Agreement)` policy is used to determine the "
"deadline. By default, this is determined by the value set in the "
":guilabel:`Company Working Hours` field under :menuselection:`Settings app "
"--> Employees --> Work Organization`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:102
msgid ""
"The deadline is then added to the ticket, as well as a tag indicating the "
"name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
" Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:109
msgid ""
"When a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the deadline "
"disappears from view on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:117
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline is displayed on the ticket. "
"After that deadline has passed, the next deadline is displayed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:121
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag turns red. After the :abbr:`SLA (Service Level Agreement)` "
"has failed, the red tag stays on the ticket, even after the ticket is moved "
"to the :guilabel:`Reach Stage`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:131
msgid "Analyze SLA performance"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:133
msgid ""
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
"(Service Level Agreement)` is fulfilled, as well as the performance of "
"individual team members. Navigate to the report, and corresponding pivot "
"table, by going to :menuselection:`Helpdesk app --> Reporting --> SLA Status"
" Analysis`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:141
msgid ""
"By default, the report displays in a :guilabel:`Pivot` view. Any :abbr:`SLA "
"(Service Level Agreement)` policies in the database with tickets that failed"
" to fulfill a policy, are in progress, or have satisfied a policy are "
"listed. By default, they are grouped by team and ticket count."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:149
msgid ""
"The pivot view aggregates data, which can be manipulated by adding measures "
"and filters."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:151
msgid ""
"To change the display, or add additional measurements, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:154
msgid ""
"Whenever a measurement is picked, a :guilabel:`✔️ (checkmark)` icon appears "
"in the drop-down menu to indicate that the measurement is included, and a "
"corresponding new column emerges in the pivot table to show the relevant "
"calculations."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the available measures in the SLA status analysis report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:162
msgid ""
"To add a group to a row or column, click the :guilabel:`➕ (plus)` icon next "
"to the policy name and then select one of the groups. To remove one, click "
"the :guilabel:`➖ (minus)` icon next to the policy name."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of the available group by options in the SLA status analysis report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:173
msgid ""
"The :guilabel:`SLA Status Analysis` report can also be viewed as a "
":guilabel:`Bar Chart`, :guilabel:`Line Chart`, or :guilabel:`Pie Chart`. "
"Toggle between these views by first selecting the :guilabel:`Graph` button "
"at the top-right of the dashboard. Then, select the appropriate chart icon "
"at the top-left of the graph."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:180
msgid "Bar Chart"
msgstr "Staafdiagram"

#: ../../content/applications/services/helpdesk/overview/sla.rst:186
msgid ""
"A bar chart can deal with larger data sets and compare data across several "
"categories."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:188
msgid "Line Chart"
msgstr "Lijndiagram"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:194
msgid "A line chart can visualize data trends or changes over time."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:196
msgid "Pie Chart"
msgstr "Cirkeldiagram"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:202
msgid "A pie chart compares data among a small number of categories."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:205
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` views can be "
":guilabel:`Stacked` by selecting the :guilabel:`Stacked` icon. This displays"
" two or more groups on top of each other instead of next to each other, "
"making it easier to compare data."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view, stacked."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:214
msgid "Cohort view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:216
msgid ""
"The :guilabel:`Cohort` view is used to track the changes in data over a "
"period of time. To display the :guilabel:`SLA Status Analysis` report in a "
":guilabel:`Cohort` view, click the :guilabel:`Cohort` button, represented by"
" :guilabel:`(four cascading horizontal lines)`, in the top-right corner, "
"next to the other view options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:225
msgid "View of the SLA status analysis report in cohort view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:225
msgid "The cohort view examines the life cycle of data over time."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:228
msgid ":ref:`Reporting views <reporting/views>`"
msgstr ":ref:`Rapportageweergaven <reporting/views>`"

#: ../../content/applications/services/helpdesk/overview/sla.rst:229
msgid ""
":doc:`Allow customers to close their tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""
":doc:`Laat klanten hun tickets te sluiten "
"</applications/services/helpdesk/advanced/close_tickets>`"

#: ../../content/applications/services/planning.rst:5
msgid "Planning"
msgstr "Planning"

#: ../../content/applications/services/planning.rst:7
msgid ""
"**Odoo Planning** allows you to plan your team's schedule and manage shifts "
"and resources."
msgstr ""

#: ../../content/applications/services/planning.rst:9
msgid ""
"Handling your team's planning comes with specific requirements that may vary"
" widely depending on your business needs. The following concepts were "
"introduced in Odoo Planning to meet those needs:"
msgstr ""

#: ../../content/applications/services/planning.rst:12
msgid ""
"**Shifts** are dispatched to **resources**, which can be either :ref:`human "
"<planning/employees>` (employees) or :ref:`material <planning/materials>` "
"(e.g., equipment). The resources are assigned :ref:`roles <planning/roles>`,"
" which allows for organization of work within the team."
msgstr ""

#: ../../content/applications/services/planning.rst:16
msgid ""
"Once the initial configuration is done, :ref:`planning shifts "
"<planning/shifts>` can be done manually or automated by using the :ref:`Auto"
" Plan <planning/open-shifts>` feature."
msgstr ""

#: ../../content/applications/services/planning.rst:19
msgid ""
"An integration between the Planning and Sales apps allows the linking of "
"sold services to roles and shifts in Planning. Additionally, integration "
"with :doc:`Project <project>` allows dedicating shifts, and thus time and "
"resources, to specific projects."
msgstr ""

#: ../../content/applications/services/planning.rst:24
msgid "`Odoo tutorials: Planning <https://www.odoo.com/slides/planning-60>`_"
msgstr ""

#: ../../content/applications/services/planning.rst:34
msgid "Roles"
msgstr "Rollen"

#: ../../content/applications/services/planning.rst:36
msgid ""
"To define the roles your resources perform (e.g., chef, bartender, waiter), "
"go to :menuselection:`Planning --> Configuration --> Roles`, then click "
":guilabel:`New`, and fill in the :guilabel:`Name` (e.g., assistant, "
"receptionist, manager). Then, choose the :guilabel:`Resources` that will "
"perform this role. Resources can be either :ref:`Employees "
"<planning/employees>` or :ref:`Materials <planning/materials>`."
msgstr ""

#: ../../content/applications/services/planning.rst:43
msgid ""
"If the Sales app is installed in your database, the :guilabel:`Services` "
"field appears, allowing you to specify which roles are needed to perform "
"services so that the shifts are dispatched to the right person."
msgstr ""

#: ../../content/applications/services/planning.rst:46
msgid ""
"Roles are taken into account when using the :ref:`Auto Plan feature "
"<planning/open-shifts>`."
msgstr ""

#: ../../content/applications/services/planning.rst:49
msgid "Property fields and roles"
msgstr ""

#: ../../content/applications/services/planning.rst:51
msgid ""
"**Property fields** allow you to add custom fields to forms across several "
"Odoo applications. Planning includes the possibility of adding property "
"fields linked to roles to shifts."
msgstr ""

#: ../../content/applications/services/planning.rst:54
msgid ""
"To create a property field, switch to the list view from any schedule. From "
"there, click :guilabel:`View` on the shift that you wish to edit. If the "
":guilabel:`Role` field is empty, fill it in with the desired role, then "
"click the cog icon and select :guilabel:`Add Properties`. :doc:`Configure "
"<../productivity/knowledge/properties>` the new field according to your "
"needs."
msgstr ""

#: ../../content/applications/services/planning.rst-1
msgid "Creating a new property field in Planning."
msgstr ""

#: ../../content/applications/services/planning.rst:62
msgid ""
"The property field is linked to the role and is included in the shift form "
"of all shifts performed by this role."
msgstr ""

#: ../../content/applications/services/planning.rst:66
msgid "Some of the use cases of role property fields include:"
msgstr ""

#: ../../content/applications/services/planning.rst:68
msgid ""
"**Accreditation**: for roles that require a specific permit (e.g., driving "
"license)"
msgstr ""

#: ../../content/applications/services/planning.rst:69
msgid ""
"**Location**: in companies that operate in multiple locations (e.g., shops "
"or restaurants)"
msgstr ""

#: ../../content/applications/services/planning.rst:70
msgid ""
"**Language**: in a multi-lingual environment (e.g., consulting company)"
msgstr ""

#: ../../content/applications/services/planning.rst:75
msgid "Employees"
msgstr "Werknemers"

#: ../../content/applications/services/planning.rst:77
msgid "All employees can be included in the planning and assigned shifts."
msgstr ""

#: ../../content/applications/services/planning.rst:79
msgid ""
"To adapt the employee's planning settings, go to :menuselection:`Planning "
"--> Configuration --> Employees`, and choose the employee for whom you want "
"to edit the settings. Then, go to the :guilabel:`Work Information` tab."
msgstr ""

#: ../../content/applications/services/planning.rst-1
msgid "Employee profile and the work information tab."
msgstr ""

#: ../../content/applications/services/planning.rst:87
msgid ""
"You can do the same from the **Employees** app, which is installed by "
"default along with Planning."
msgstr ""

#: ../../content/applications/services/planning.rst:90
msgid ""
"Two sections of the employee's :guilabel:`Work Information` tab have an "
"impact on Planning: :guilabel:`Schedule` (namely, the :guilabel:`Working "
"Hours` field) and :guilabel:`Planning`."
msgstr ""

#: ../../content/applications/services/planning.rst:94
msgid "Working hours"
msgstr ""

#: ../../content/applications/services/planning.rst:96
msgid ""
"The :guilabel:`Working Hours` are taken into account when the "
":guilabel:`Allocated Time` and its percentage is calculated for :ref:`shifts"
" <planning/templates>`. If the :guilabel:`Working Hours` field is left "
"blank, the employee is considered to be working flexible hours."
msgstr ""

#: ../../content/applications/services/planning.rst:100
msgid ""
"To create individual :guilabel:`Working Hours`, for example, for employees "
"working part-time, click :guilabel:`Search more...`, then :guilabel:`New`."
msgstr ""

#: ../../content/applications/services/planning.rst:104
msgid ""
"The :guilabel:`Working Hours` and the :guilabel:`Allocated Time` in Planning"
" can impact **Payroll**, if the employee's contract is configured to "
"generate work entries based on shifts."
msgstr ""

#: ../../content/applications/services/planning.rst:108
msgid ""
":ref:`Payroll documentation on working schedules <payroll/working-times>`"
msgstr ""

#: ../../content/applications/services/planning.rst:111
msgid "Planning roles"
msgstr ""

#: ../../content/applications/services/planning.rst:113
msgid "Once an employee has one or more :guilabel:`Roles`:"
msgstr ""

#: ../../content/applications/services/planning.rst:115
msgid ""
"When creating a shift for this employee, only the shift templates from the "
"roles chosen in this field are displayed."
msgstr ""

#: ../../content/applications/services/planning.rst:117
msgid ""
"When a schedule is published, the employee is only notified of open shifts "
"for the roles that are assigned to them."
msgstr ""

#: ../../content/applications/services/planning.rst:119
msgid ""
"When auto-assigning open shifts or planning sales orders, the employee is "
"only assigned shifts for the roles assigned to them."
msgstr ""

#: ../../content/applications/services/planning.rst:122
msgid "Additionally, when a :guilabel:`Default role` is defined:"
msgstr ""

#: ../../content/applications/services/planning.rst:124
msgid ""
"When creating a shift for the employee, the default role is automatically "
"selected."
msgstr ""

#: ../../content/applications/services/planning.rst:125
msgid ""
"This role also has precedence over the other roles of the employee when "
"auto-assigning open shifts or planning sales orders."
msgstr ""

#: ../../content/applications/services/planning.rst:129
msgid ""
"If the Planning roles fields are left empty, there are no restrictions in "
"the shift templates and open shifts shared with the employee. However, it’s "
"not possible to use the **Auto Plan** feature for employee with no roles."
msgstr ""

#: ../../content/applications/services/planning.rst:136
msgid "Materials"
msgstr "Materialen"

#: ../../content/applications/services/planning.rst:138
msgid ""
"**Materials** are resources that can be assigned shifts and working hours "
"but are not employees. For example, a construction company could use "
"materials to create shifts for shared machines (e.g., cranes, forklifts)."
msgstr ""

#: ../../content/applications/services/planning.rst:142
msgid ""
"Similarly to employees, materials can be assigned roles and working time."
msgstr ""

#: ../../content/applications/services/planning.rst:147
msgid "Shift templates"
msgstr ""

#: ../../content/applications/services/planning.rst:149
msgid ""
"To create a shift template, click :guilabel:`New` on any schedule, then fill"
" in the :ref:`details of the shift <planning/create-shift>`. In order for "
"the shift to be saved as a template, tick :guilabel:`Save as Template`."
msgstr ""

#: ../../content/applications/services/planning.rst-1
msgid "Shift form with the option `save template` ticked."
msgstr ""

#: ../../content/applications/services/planning.rst:156
msgid ""
"Alternatively, you can go to :menuselection:`Planning --> Configuration --> "
"Shift Templates`, then click :guilabel:`New`. Fill in the :guilabel:`Start "
"Hour` and :guilabel:`Shift Duration`. The shift’s :guilabel:`End Time` is "
"then calculated based on the :guilabel:`Working Hours`, taking into account "
"working time as well as breaks."
msgstr ""

#: ../../content/applications/services/planning.rst:162
msgid ""
"The employee's working hours are Monday to Friday, 8 am to 5 pm, with a "
"break between 12 and 1 pm."
msgstr ""

#: ../../content/applications/services/planning.rst:165
msgid ""
"Creating a shift template with a start hour of 9 am and a duration of 8 "
"hours will result in the end hour being 5 pm, based on the working hours and"
" the 1-hour break."
msgstr ""

#: ../../content/applications/services/planning.rst:167
msgid ""
"Creating a shift template with a start hour of 10 am and a duration of 10 "
"hours will result in the end hour of 10 am the following day, as the company"
" is closed at 5 pm according to the working hours."
msgstr ""

#: ../../content/applications/services/planning.rst:171
msgid "Additionally, for each shift template, you can also configure:"
msgstr ""

#: ../../content/applications/services/planning.rst:173
msgid ":guilabel:`Role`: to link the shift to this specific role."
msgstr ""

#: ../../content/applications/services/planning.rst:174
msgid ""
":guilabel:`Project`: to keep track of shifts that are dedicated to work on a"
" project."
msgstr ""

#: ../../content/applications/services/planning.rst:179
msgid "Planning shifts"
msgstr ""

#: ../../content/applications/services/planning.rst:181
msgid ""
"On opening the Planning app, the users see their own schedule. Users with "
"admin roles can also see :guilabel:`Schedule by Resource`, :guilabel:`Role`,"
" :guilabel:`Project`, or :guilabel:`Sales Order`, as well as reporting and "
"configuration menus."
msgstr ""

#: ../../content/applications/services/planning.rst:186
msgid ""
"The schedule is displayed in the Gantt view, which allows you to edit (with "
"a drag and drop), resize, split, and duplicate shifts without having to open"
" them."
msgstr ""

#: ../../content/applications/services/planning.rst-1
msgid "A schedule displaying various visual elements."
msgstr ""

#: ../../content/applications/services/planning.rst:192
msgid "The following visual elements are used on the shifts in the schedules:"
msgstr ""

#: ../../content/applications/services/planning.rst:194
msgid "**Full color**: shifts that are planned and published."
msgstr ""

#: ../../content/applications/services/planning.rst:195
msgid ""
"**Diagonal stripes**: shifts that are planned but have yet to be published."
msgstr ""

#: ../../content/applications/services/planning.rst:196
msgid "**Grayed-out background**: employees that are on time off."
msgstr ""

#: ../../content/applications/services/planning.rst:197
msgid ""
"**Progress bar**: currently ongoing shifts with timesheets linked to them."
msgstr ""

#: ../../content/applications/services/planning.rst:198
msgid ""
"**Grayed-out shift**: when copying shifts, the copied shifts are shown in "
"full color, whereas previously existing shifts are temporarily greyed out. "
"The color changes back to full color or diagonal stripes on the next refresh"
" of the page or by removing the filter."
msgstr ""

#: ../../content/applications/services/planning.rst:205
msgid "Create a shift"
msgstr ""

#: ../../content/applications/services/planning.rst:207
msgid ""
"To create a shift, go to any schedule, then click :guilabel:`New`. In the "
"pop-up window that opens, fill in the following details:"
msgstr ""

#: ../../content/applications/services/planning.rst:210
msgid ""
"**Templates**: If there is one or more templates existing in your database, "
"they are displayed in the upper section of the pop-up window. Once selected,"
" a template prefills the shift form accordingly."
msgstr ""

#: ../../content/applications/services/planning.rst:213
msgid ""
":guilabel:`Resource`: Resources can be both employees or materials. If this "
"field is left empty, the shift is considered an :ref:`open shift "
"<planning/open-shifts>`."
msgstr ""

#: ../../content/applications/services/planning.rst:215
msgid ""
":guilabel:`Role`: Select the role that the resource assigned will be "
"performing. This field is used when :ref:`auto-planning <planning/open-"
"shifts>` shifts. Once you select a role, the shift templates associated with"
" it are displayed in the upper section of the pop-up window."
msgstr ""

#: ../../content/applications/services/planning.rst:218
msgid ""
":guilabel:`Project`: If the Project app is installed in your database, this "
"field allows you to link the project to the shift is available, allowing you"
" to plan and track shifts dedicated to work on the selected project."
msgstr ""

#: ../../content/applications/services/planning.rst:221
msgid ""
":guilabel:`Sales Order Item`: If the Sales app is installed in your "
"database, this field allows you to link a sales order to the shift."
msgstr ""

#: ../../content/applications/services/planning.rst:223
msgid ""
":guilabel:`Repeat`: Tick the checkbox and configure the :guilabel:`Repeat "
"Every` field according to your needs. The following rules apply to recurring"
" shifts:"
msgstr ""

#: ../../content/applications/services/planning.rst:226
msgid ""
"All fields (e.g., :guilabel:`Resource`, :guilabel:`Role`, "
":guilabel:`Project`) are copied from the original shift except for the date,"
" which is adjusted according to the :guilabel:`Repeat Every` field."
msgstr ""

#: ../../content/applications/services/planning.rst:229
msgid "Recurrences are planned but not published."
msgstr ""

#: ../../content/applications/services/planning.rst:230
msgid ""
"By default, planned shifts are created six months in advance, after which "
"they are created gradually. To change the time frame, :ref:`activate the "
"Developer mode <developer-mode>`, then go to :menuselection:`Planning --> "
"Configuration --> Settings` and edit the :guilabel:`Recurring Shifts`."
msgstr ""

#: ../../content/applications/services/planning.rst:235
msgid ""
":guilabel:`Save as Template`: When this option is ticked, a shift template "
"is created with the same :guilabel:`Start and End hours`, "
":guilabel:`Allocated time`, :guilabel:`Role`, and :guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/planning.rst:238
msgid ""
":guilabel:`Additional note sent to the employee`: Click on the field to add "
"a note."
msgstr ""

#: ../../content/applications/services/planning.rst:239
msgid ""
":guilabel:`Date`: Choose the date and time of your shift. This is the only "
"mandatory field when creating a shift."
msgstr ""

#: ../../content/applications/services/planning.rst:241
msgid ""
":guilabel:`Allocated time`: Is calculated based on the date and the "
"employee’s :guilabel:`Working Schedule`. See more in :ref:`Shift Templates "
"<planning/templates>`."
msgstr ""

#: ../../content/applications/services/planning.rst:244
msgid ""
"Click :guilabel:`Publish & Save` to confirm the shift and send the assigned "
"employee their schedule by email."
msgstr ""

#: ../../content/applications/services/planning.rst:248
msgid ""
"The draft is visible on the admin planning view and can be identified by "
"diagonal lines. The employee is only notified of the shift once it's "
"published."
msgstr ""

#: ../../content/applications/services/planning.rst:251
msgid ""
"Two kinds of notifications are sent to the employees depending on their "
"account configuration:"
msgstr ""

#: ../../content/applications/services/planning.rst:253
msgid ""
"Employees without user accounts are redirected to a dedicated **Planning "
"portal**."
msgstr ""

#: ../../content/applications/services/planning.rst:254
msgid ""
"Employees with a user account are redirected to the :guilabel:`My Planning` "
"view in the backend view of Odoo."
msgstr ""

#: ../../content/applications/services/planning.rst:260
msgid "Open shifts and auto planning"
msgstr ""

#: ../../content/applications/services/planning.rst:262
msgid ""
"The :guilabel:`Auto Plan` button allows you to assign **Open shifts** "
"(shifts with no resource assigned) and create and assign shifts linked to "
"sales orders or project."
msgstr ""

#: ../../content/applications/services/planning.rst:265
msgid "The following features have an impact on auto planning:"
msgstr ""

#: ../../content/applications/services/planning.rst:267
msgid ""
"**Roles**: Open shifts are only assigned to resources (employees or "
"materials) that have the corresponding role assigned. It is not possible to "
"use the :guilabel:`Auto Plan` feature for employee with no roles."
msgstr ""

#: ../../content/applications/services/planning.rst:270
msgid ""
"**Default roles**: The default role assigned to a resource is given priority"
" over the other roles they have assigned to them."
msgstr ""

#: ../../content/applications/services/planning.rst:272
msgid ""
"**Conflicts**: Employees or materials cannot be assigned multiple shifts at "
"the same time."
msgstr ""

#: ../../content/applications/services/planning.rst:273
msgid ""
"**Time off**: The employees’ time off is taken into account, as well as "
"public holidays."
msgstr ""

#: ../../content/applications/services/planning.rst:274
msgid ""
"**Company working hours**: Are taken into account when assigning shifts to "
"employees or materials."
msgstr ""

#: ../../content/applications/services/planning.rst:275
msgid ""
"**Contracts**: Employees without an active contract cannot be assigned "
"shifts."
msgstr ""

#: ../../content/applications/services/planning.rst:277
msgid ""
"Click :guilabel:`Publish` to confirm the schedule and notify the employees "
"of their planning."
msgstr ""

#: ../../content/applications/services/planning.rst:282
msgid "Switching shifts and unassignment"
msgstr ""

#: ../../content/applications/services/planning.rst:284
msgid ""
"Two features are available to allow employees to make changes to their "
"schedule: **switching shifts** and **unassignment**."
msgstr ""

#: ../../content/applications/services/planning.rst:288
msgid ""
"These features are mutually exclusive. Switching shifts is possible by "
"default and cannot be disabled. However, once the **Allow unassignment** "
"feature is enabled, it replaces the option to switch shifts."
msgstr ""

#: ../../content/applications/services/planning.rst:293
msgid "Switching shifts"
msgstr ""

#: ../../content/applications/services/planning.rst:295
msgid ""
"Once shifts are planned and published, employees receive an email "
"notification. If an employee wishes to switch a shift, they can click the "
"unwanted shift and click :guilabel:`Ask to switch`."
msgstr ""

#: ../../content/applications/services/planning.rst:298
msgid ""
"The shift remains assigned to the original employee, but in the schedule, a "
"notification informing that the assigned employee would like to switch "
"shifts is visible on the shift."
msgstr ""

#: ../../content/applications/services/planning.rst:301
msgid ""
"The shift is then displayed to other employees who share the same role, and "
"if they wish to assign it to themselves, they can click the :guilabel:`I "
"take it` button."
msgstr ""

#: ../../content/applications/services/planning.rst:305
#: ../../content/applications/services/planning.rst:323
msgid "The following rules apply:"
msgstr ""

#: ../../content/applications/services/planning.rst:307
msgid ""
"Only the shifts matching the employee's roles are displayed as available to "
"them."
msgstr ""

#: ../../content/applications/services/planning.rst:308
#: ../../content/applications/services/planning.rst:326
msgid "Switching shifts is only available for shifts that are in the future."
msgstr ""

#: ../../content/applications/services/planning.rst:311
msgid "Unassignment"
msgstr ""

#: ../../content/applications/services/planning.rst:313
msgid ""
"To allow employees to unassign themselves from shifts, go to "
":menuselection:`Planning --> Configuration --> Settings`, then tick the "
"checkbox :guilabel:`Allow Unassignment`. Then, specify the maximum number of"
" days that the employees can unassign themselves before the shift."
msgstr ""

#: ../../content/applications/services/planning.rst:318
msgid ""
"Once shifts are planned and published, employees receive an email "
"notification. If shift unassignment is allowed, the employees can click the "
":guilabel:`I am unavailable` button, and the shift reverts to an open shift."
msgstr ""

#: ../../content/applications/services/planning.rst:325
msgid ""
"Only the shifts matching the employee's roles are displayed in their "
"schedule."
msgstr ""

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "Project"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""
"Met Odoo Project kan je je lopende projecten beheren. Plan taken, wijs "
"activiteiten toe aan werknemers en houd de winstgevendheid van elk project "
"bij."

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Odoo Tutorials: Project en Urenstaten <https://www.odoo.com/slides/project-"
"and-timesheets-21>`_"

#: ../../content/applications/services/project/project_management.rst:3
msgid "Project management"
msgstr "Projectbeheer"

#: ../../content/applications/services/project/project_management.rst:5
msgid ""
"Odoo Project uses the **Kanban** project management system. This means all "
"projects are broken down into tasks, which are categorized on a whiteboard "
"according to what production phase they are in."
msgstr ""
"Odoo Project gebruikt het **Kanban** projectbeheersysteem. Dit betekent dat "
"alle projecten worden opgedeeld in taken, die op een whiteboard worden "
"gecategoriseerd op basis van de productiefase waarin ze zich bevinden."

#: ../../content/applications/services/project/project_management.rst:8
msgid "Did you know?"
msgstr "Wist je dat?"

#: ../../content/applications/services/project/project_management.rst:10
msgid ""
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
"management method."
msgstr ""
"Het woord **Kanban** komt uit het Japans en verwijst naar de \"visueel "
"bord\" managementmethode."

#: ../../content/applications/services/project/project_management.rst:13
msgid ""
"`Odoo Tutorials: Kanban Project Management "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
msgstr ""
"`Odoo Tutorials: Kanban Projectbeheer "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"

#: ../../content/applications/services/project/project_management.rst:19
msgid ""
"Open the **Project** app and click :guilabel:`Create` to start a new "
"project. Enter a :guilabel:`Name` for your project and click "
":guilabel:`Create Project`."
msgstr ""
"Open de **Project**-app en klik op :guilabel:`Maken` om een nieuw project te"
" starten. Geef een :guilabel:`Naam` aan je project en klik op "
":guilabel:`Project maken`."

#: ../../content/applications/services/project/project_management.rst:22
msgid ""
"You can customize your existing **projects** from the dashboard by clicking "
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
msgstr ""
"Je kan je bestaande **projecten** vanuit het dashboard aanpassen door op de "
"keuzeknop (:guilabel:`⋮`) op de **kaart** van je project te klikken."

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project card"
msgstr "Projectkaart"

#: ../../content/applications/services/project/project_management.rst:29
msgid "This enables a new menu divided into four parts:"
msgstr "Dit opent een nieuw menu dat uit vier delen bestaat:"

#: ../../content/applications/services/project/project_management.rst:31
msgid ""
":guilabel:`View`: see an overview of your project's components, such as its "
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
"Depending on which apps you have activated, more options may be available, "
"such as :guilabel:`Documents`. All uploaded files can be found under this "
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
msgstr ""
":guilabel:`Overzicht`: krijg een overzicht van de elementen van je project, "
"zoals de :guilabel:`Taken`, de :guilabel:`Milestones` en de "
":guilabel:`Projectupdates`. Afhankelijk van de apps die je hebt geactiveerd "
"kunnen er meer opties beshikbaar zijn, zoals :guilabel:`Documenten`. Alle "
"geüploade bestanden zijn te vinden in dit menu en in de **Documenten**-app, "
"onder :guilabel:`Projecten`;"

#: ../../content/applications/services/project/project_management.rst:35
msgid ""
":guilabel:`Reporting`: analyze your project's progress and profitability "
"through graphics and statistics;"
msgstr ""
":guilabel:`Rapportages`: analyseer de voortgang en de winstgevendheid van je"
" project via grafieken en statistieken;"

#: ../../content/applications/services/project/project_management.rst:37
msgid ""
"**Color**: make a line of color appear on the left side of the card so that "
"your project is more recognizable;"
msgstr ""
"**Kleur**: laat een kleurlijn verschijnen aan de linkerkant van de kaart "
"zodat je project beter herkenbaar is;"

#: ../../content/applications/services/project/project_management.rst:39
msgid ":guilabel:`Settings`: you can change the following:"
msgstr ":guilabel:`Instellingen`: je kan de volgende instellingen veranderen:"

#: ../../content/applications/services/project/project_management.rst:41
msgid "the :guilabel:`Name` of the project;"
msgstr "de :guilabel:`Naam` van het project;"

#: ../../content/applications/services/project/project_management.rst:42
msgid "the :guilabel:`Name of the tasks` found under that project;"
msgstr ""
"de :guilabel:`Naam van de taken` die onder dat project gevonden worden;"

#: ../../content/applications/services/project/project_management.rst:43
msgid "the :guilabel:`Customer` for whom the project is intended;"
msgstr "de :guilabel:`klant` voor wie het project bedoeld is;"

#: ../../content/applications/services/project/project_management.rst:44
msgid "the :guilabel:`Tags` used for filtering;"
msgstr "de :guilabel:`Labels` die worden gebruikt om te filteren;"

#: ../../content/applications/services/project/project_management.rst:45
msgid "the :guilabel:`Company` responsible for the project;"
msgstr "het :guilabel:`Bedrijf` dat verantwoordelijk is voor het project;"

#: ../../content/applications/services/project/project_management.rst:46
msgid "the employee designated as :guilabel:`Project Manager`;"
msgstr "de werknemer die is aangewezen als :guilabel:`Projectmanager`;"

#: ../../content/applications/services/project/project_management.rst:47
msgid "the :guilabel:`Planned Date` of the project;"
msgstr "de :guilabel:`Geplande datum` van het project;"

#: ../../content/applications/services/project/project_management.rst:48
msgid "the total :guilabel:`Allocated Hours` for that project."
msgstr "het totaal aantal :guilabel:`Toegewezen uren` voor dat project."

#: ../../content/applications/services/project/project_management.rst:50
msgid ""
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
msgstr ""
"Daarnaast kan je het project als :guilabel:`Favoriet` markeren, zodat je het"
" kan vinden met de filter :guilabel:`Mijn favorieten` in de Kanban-weergave;"

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project settings"
msgstr "Projectinstellingen"

#: ../../content/applications/services/project/project_management.rst:58
msgid ""
"`Odoo Tutorials: Customize projects "
"<https://www.odoo.com/slides/slide/customize-projects-3615?fullscreen=1>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:61
msgid ""
"Further settings are available under the :guilabel:`Settings` tab. Most of "
"them are *only* available depending on the activated apps."
msgstr ""
"Meer instellingen zijn beschikbaar onder het tabblad "
":guilabel:`Instellingen`. De meeste zijn *enkel* beschikbaar afhankelijk van"
" de geactiveerde apps."

#: ../../content/applications/services/project/project_management.rst:65
msgid "Scheduling activities"
msgstr "Activiteiten plannen"

#: ../../content/applications/services/project/project_management.rst:67
msgid ""
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
"opens a list with already scheduled activities and allows planning **new** "
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
"According to the :guilabel:`Activity Type`, you may have **additional "
"options** available."
msgstr ""
"Je kan **activiteiten** (bijv. :guilabel:`Bellen`, :guilabel:`Afspraak`, "
"enz.) per project plannen door op het **klok** icoontje te klikken op een "
"project. Dit opent een lijst met de reeds geplande activiteiten en maakt het"
" mogelijk om **nieuwe** activiteiten te plannen door te klikken op "
":guilabel:`+ Plan een activiteit`. Selecteer in het pop-upvenster het "
":guilabel:`Soort activiteit`, voer een :guilabel:`Samenvatting` en een "
":guilabel:`Vervaldatum`, voor die activiteit in, en wijs het toe aan een "
"werknemer. Afhankelijk van het :guilabel:`Soort activiteit`, zijn er "
"mogelijk **extra opties** beschikbaar."

#: ../../content/applications/services/project/project_management.rst:75
msgid ""
"If an activity is **already** scheduled, the icon may change to a **phone**,"
" **group of people**, or other."
msgstr ""
"Als een activiteit **reeds** gepland is kan het icoontje veranderen in een "
"**telefoon**, een **groep personen** of iets anders."

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "Taken"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr "Projecttaken maken vanuit een e-mailalias"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"Als je al een e-mailadres hebt dat klanten uit hun hoofd kennen, is het "
"e-mailadres veranderen het laatste wat je wilt doen. Koppel dat adres in "
"plaats daarvan aan je project en zet die conversaties om in gestructureerd "
"werk. Er wordt automatisch een taak aangemaakt in de eerste fase van een "
"project."

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "Een inkomende e-mailserver instellen"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr ""
"Schakel in de *Instellingen*-applicatie de optie *Externe e-mailservers* in "
"en bepaal de inkomende e-mailalias die je wilt gebruiken."

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
"**Voor meer informatie**: "
":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "Configureer de e-mailalias in je project"

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"Nu je de inkomende e-mailserver hebt ingesteld, ga je naar "
":menuselection:`Project --> Configuratie --> Projecten --> Bewerken`. "
"Definieer in het tabblad *E-mails* de gewenste e-mailalias en kies het "
"beleid om berichten te ontvangen."

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr ""
"Bovendien kan je deze nu direct instellen bij het aanmaken van een nieuw "
"project."

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""
"Bepaal in de instellingen van je project de e-mailalias in het tabblad "
"e-mail in Odoo Project"

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr ""
"Alle ontvangers van de e-mail (Aan/Cc/Bcc) worden automatisch toegevoegd als"
" volgers van de taak."

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr "De e-mail is te zien onder de naam van je project in het dashboard."

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr "De gekozen e-mailalias in de dashboardweergave in Odoo Project"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:3
msgid "Recurring tasks"
msgstr "Terugkerende taken"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:5
msgid ""
"When handling a project, the same task often needs to be performed several "
"times: for example, weekly meetings or status reports. The **recurring "
"tasks** feature allows you to automate the creation of those tasks."
msgstr ""
"Bij het uitvoeren van een project moet dezelfde taak soms meerdere keren "
"worden uitgevoerd: bijvoorbeeld wekelijkse vergaderingen of statusrapporten."
" Met de functie **terugkerende taken** kan je het aanmaken van deze taken "
"automatiseren."

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:10
msgid ""
"`Odoo Tutorials: Recurring tasks "
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
msgstr ""
"`Odoo Tutorials: Terugkerende taken "
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:15
msgid ""
"To enable recurring tasks, go to :menuselection:`Project --> Configuration "
"--> Settings`, then activate :guilabel:`Recurring Tasks`, and press "
":guilabel:`Save`."
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:18
msgid ""
"Recurring tasks are now activated on all existing projects. The feature can "
"be deactivated on an individual project by clicking the drop-down menu "
"button :guilabel:`⋮` next to the project name, then going to "
":menuselection:`Settings --> Settings --> Task Management` and disabling "
":guilabel:`Recurring Tasks`."
msgstr ""
"Terugkerende taken zijn nu geactiveerd op alle bestaande projecten. De "
"functie kan worden uitgeschakeld in een individueel project door te klikken "
"op de knop van het vervolgkeuzemenu :guilabel:`⋮` naast de naam van het "
"project. Ga dan naar :menuselection:`Instellingen --> Instellingen --> "
"Taakbeheer` en schakel de optie :guilabel:`Terugkerende taken` uit."

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:24
msgid "Set up task recurrence"
msgstr "Taakherhaling instellen"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:26
msgid ""
"In an existing task, press the :guilabel:`Recurrent` button next to the "
":guilabel:`Planned date`. Then, configure :guilabel:`Repeat Every` field "
"according to your needs."
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:29
msgid ""
"A new task in recurrence will be created once either of this conditions is "
"met: - Previous task in recurrence has been closed. - On the day of the "
"planned recurrence."
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:33
msgid ""
"The new task is created on your project dashboard with the following "
"configuration:"
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:35
msgid ""
":guilabel:`Stage`: first stage of the project dashboard (:guilabel:`New` or "
"equivalent);"
msgstr ""
":guilabel:`Fase`: de eerse fase van het projectdashboard (:guilabel:`Nieuw` "
"of gelijkaardig);"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:36
msgid ""
":guilabel:`Name`, :guilabel:`Description`, :guilabel:`Project`, "
":guilabel:`Assignees`, :guilabel:`Customer`, :guilabel:`Tags`: copied from "
"the original task;"
msgstr ""
":guilabel:`Naam`, :guilabel:`Omschrijving`, :guilabel:`Project`, "
":guilabel:`Toegewezen personen`, :guilabel:`Klant`, :guilabel:`Labels`: "
"overgenomen van de originele taak;"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:38
msgid ""
":guilabel:`Milestones`, :guilabel:`Deadline`, :guilabel:`Timesheets`, "
":guilabel:`Chatter`, :guilabel:`Activities`, :guilabel:`Subtasks`: those "
"fields are not copied;"
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:41
msgid ""
"A **smart button** on the task displays the total number of existing "
"recurrences."
msgstr ""
"Een **slimme knop** op de taak geeft het totale aantal bestaande herhalingen"
" weer."

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:44
msgid "Edit or stop task recurrence"
msgstr "Taakherhaling bewerken of stopzetten"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:46
msgid ""
"**To edit** the recurrence, open the last task in recurrence. Any changes "
"made on the task will be applied to the tasks that will be created in the "
"future."
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:49
msgid ""
"**To stop** the recurrence, open the last task in recurrence and press the "
":guilabel:`Recurrent` button next to the :guilabel:`Planned date`."
msgstr ""

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "Urenstaten"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "Urenstaten maken na verlofvalidatie"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr ""
"Odoo maakt automatisch urenstaten van projecten/taken bij verlofaanvragen. "
"Dit zorgt voor een betere algehele controle over de validatie van "
"urenstaten, omdat er geen ruimte is voor vergeetachtigheid en vragen na uren"
" die niet door de werknemer zijn ingediend."

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr ""
"Activeer de :ref:`ontwikkelaarsmodus <developer-mode>`, ga naar "
"*Urenstaten*, en wijzig desgewenst het *Project* en de *Taak* die standaard "
"zijn ingesteld."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""
"Weergave van de Urenstaten-instellingen die de functie Verlof registeren "
"inschakelen in Odoo Urenstaten"

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"Ga naar :menuselectie:`Urenstaten --> Configuratie --> verlofsoorten`. "
"Selecteer of maak het gewenste type en beslis of je wilt dat de aanvragen al"
" dan niet worden gevalideerd."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""
"Weergave van de verlofsoorten met de nadruk op de sectie verlofaanvragen en urenstaten in\n"
"Odoo Verlof"

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr ""
"Zodra de werknemer verlof heeft aangevraagd en de aanvraag is gevalideerd "
"(of niet, afhankelijk van de gekozen instelling), wordt de tijd automatisch "
"toegewezen in *Urenstaten*, onder het betreffende project en de betreffende "
"taak."

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr ""
"In het onderstaande voorbeeld heeft de gebruiker *betaald verlof* "
"aangevraagd van 13 tot 15 juli."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the time off request form in Odoo Time Off"
msgstr "Weergave van het verlofaanvraagformulier in Odoo Verlof"

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr ""
"Aangezien er geen validatie nodig is, wordt het gevraagde verlof automatisch"
" weergegeven in *Urenstaten*. Als er validatie nodig is, wordt de tijd "
"automatisch toegewezen nadat de persoon die verantwoordelijk is voor de "
"validatie het heeft gevalideerd."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""
"Video van urenstaten met nadruk op het gevraagde verlof van de werknemer in "
"Odoo Urenstaten"

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr ""
"Klik op het vergrootglas, beweeg de muis over de betreffende cel, om toegang"
" te krijgen tot alle geaggregeerde gegevens over die cel (dag), en details "
"te zien met betrekking tot het project/de taak."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr "Weergave van de details van een project/taak in Odoo Urenstaten"