5961 lines
253 KiB
Plaintext
5961 lines
253 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Larissa Manderfeld, 2024
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# Wil Odoo, 2024
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 17.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2024-03-08 12:48+0000\n"
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"PO-Revision-Date: 2023-11-08 08:57+0000\n"
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"Last-Translator: Wil Odoo, 2024\n"
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"Language-Team: German (https://app.transifex.com/odoo/teams/41243/de/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: de\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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#: ../../content/applications/services.rst:5
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msgid "Services"
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msgstr "Dienstleistungen"
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#: ../../content/applications/services/field_service.rst:8
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msgid "Field Service"
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msgstr "Außendienst"
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#: ../../content/applications/services/field_service.rst:11
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msgid ""
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"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
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"service-49>`_"
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msgstr ""
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"`Odoo-Tutorials: Außendienst <https://www.odoo.com/slides/field-"
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"service-49>`_"
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#: ../../content/applications/services/field_service/default_warehouse.rst:3
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msgid "User default warehouse"
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msgstr "Standardlagerhaus des Benutzers"
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#: ../../content/applications/services/field_service/default_warehouse.rst:5
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msgid ""
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"Setting up a **default warehouse** can be useful for field technicians who "
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"keep a supply in their van or those who always resupply from the same "
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"warehouse. It also allows field workers to switch between warehouses from "
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"their profiles."
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msgstr ""
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"Die Einstellung eines **Standardlagerhauses** kann für Außendiensttechniker "
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"nützlich sein, die einen Vorrat in ihrem Lieferwagen aufbewahren, oder für "
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"diejenigen, die sich immer aus demselben Lager versorgen. Außerdem können "
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"Außendienstmitarbeiter so über ihre Profile zwischen den Lagern wechseln."
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#: ../../content/applications/services/field_service/default_warehouse.rst:9
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msgid ""
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"Products in sales orders created during field interventions are always "
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"pulled from the default warehouse, keeping the inventory accurate."
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msgstr ""
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"Produkte in Verkaufsaufträgen, die während eines Außendiensteinsatzes "
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"erstellt werden, werden immer aus dem Standardlagerhaus bezogen, sodass der "
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"Bestand korrekt bleibt."
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#: ../../content/applications/services/field_service/default_warehouse.rst:13
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msgid ":doc:`../../inventory_and_mrp/inventory`"
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msgstr ":doc:`../../inventory_and_mrp/inventory`"
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#: ../../content/applications/services/field_service/default_warehouse.rst:16
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#: ../../content/applications/services/helpdesk/overview/help_center.rst:14
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#: ../../content/applications/services/planning.rst:29
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#: ../../content/applications/services/project/project_management.rst:17
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#: ../../content/applications/services/project/tasks/recurring_tasks.rst:13
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msgid "Configuration"
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msgstr "Konfiguration"
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#: ../../content/applications/services/field_service/default_warehouse.rst:18
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msgid ""
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"To set up a user default warehouse, the :doc:`storage locations "
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"</applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations>`"
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" feature needs to be activated in the **Inventory** app. It is also "
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"necessary to have more than one warehouse in your database."
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msgstr ""
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#: ../../content/applications/services/field_service/default_warehouse.rst:23
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msgid ""
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"You can either set it up :ref:`for your profile <default-warehouse/my-"
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"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
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msgstr ""
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"Sie können es :ref:`für Ihr Profil <default-warehouse/my-profile>`, oder "
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":ref:`für alle Benutzer <default-warehouse/all-users>` einrichten."
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#: ../../content/applications/services/field_service/default_warehouse.rst:27
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msgid ""
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":doc:`/applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations`"
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msgstr ""
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#: ../../content/applications/services/field_service/default_warehouse.rst:32
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msgid "For your profile"
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msgstr "Für Ihr Profil"
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#: ../../content/applications/services/field_service/default_warehouse.rst:34
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msgid ""
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"To set up a default warehouse for yourself, click your **profile icon** in "
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"the upper right corner of the screen, then, go to :menuselection:`My Profile"
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" --> Preferences --> Default Warehouse`. Select the default warehouse from "
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"the drop-down menu."
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msgstr ""
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"Um ein Standardlagerhaus für Sie selbst einzurichten, klicken Sie auf das "
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"**Profilsymbol** in der oberen rechten Ecke des Bildschirms, gehen Sie zu "
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":menuselection:`Mein Profil --> Präferenzen --> Standardlagerhaus`. Wählen "
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"Sie das Standardlagerhaus aus dem Drop-down-Menü."
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#: ../../content/applications/services/field_service/default_warehouse.rst:41
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msgid "For all users"
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msgstr "Für alle Benutzer"
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#: ../../content/applications/services/field_service/default_warehouse.rst:43
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msgid ""
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"To set up a default warehouse for a specific user, go to "
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":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
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" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
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"and select the default warehouse from the drop-down menu."
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msgstr ""
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"Um ein Standardlagerhaus für einen bestimmten Benutzer einzurichten, gehen "
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"Sie zu :menuselection:`Einstellungen --> Benutzer --> Benutzer verwalten`, "
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"wählen Sie einen Benutzer aus und gehen Sie zu den Reiter "
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":guilabel:`Präferenzen`. Scrollen Sie runter zu :guilabel:`Lager` und wählen"
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" Sie ein Standardlagerhaus aus dem Drop-down-Menü aus."
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#: ../../content/applications/services/field_service/default_warehouse.rst-1
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msgid "Selection of a default warehouse on a user profile."
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msgstr "Auswahl eines Standardlagerhauses in einem Benutzerprofil."
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#: ../../content/applications/services/field_service/default_warehouse.rst:51
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msgid "Use in field service tasks"
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msgstr "In Außendienstaufgaben verwenden"
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#: ../../content/applications/services/field_service/default_warehouse.rst:53
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msgid ""
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"Once a default warehouse has been configured for a user, the materials used "
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"for a sales order related to a Field Service task are pulled from that "
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"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
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" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
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"is applied correctly."
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msgstr ""
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"Sobald ein Standardlagerhaus für einen Benutzer konfiguriert wurde, werden "
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"die Materialien, die für einen Verkaufsauftrag im Zusammenhang mit einer "
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"Außendienstaufgabe verwendet werden, aus diesem spezifischen Lagerhaus "
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"bezogen. Öffnen Sie den entsprechenden Verkaufsauftrag, gehen Sie zum Reiter"
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" :guilabel:`Weitere Informationen` und scrollen Sie runter zu "
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":guilabel:`Lieferung`. Das Standardlagerhaus wurde korrekt angewandt."
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#: ../../content/applications/services/field_service/default_warehouse.rst:58
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msgid ""
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"Once the Field Service task is marked as done, the stock of the default "
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"warehouse is automatically updated."
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msgstr ""
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"Sobald die Außendienstaufgabe als erledigt markiert ist, wird der Bestand "
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"des Standardlagerhauses automatisch aktualisiert."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:3
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msgid "Onsite interventions planning"
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msgstr "Planung von Vor-Ort-Einsätzen"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:6
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msgid "From a sales order"
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msgstr "Aus einem Verkaufsauftrag"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:8
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msgid ""
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"Allowing your sales team to open onsite interventions creates a seamless "
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"experience for your customers. They can receive a quotation they first have "
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"to approve before the work even starts."
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msgstr ""
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"Indem Sie Ihrem Verkaufsteam ermöglichen, Vor-Ort-Einsätze zu planen, wird "
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"Ihrem Kunden ein nahtloses Erlebnis geboten. Sie können ein Angebot "
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"erhalten, das sie erst genehmigen müssen, bevor die Arbeit überhaupt "
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"beginnt."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:11
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration --> Products` and "
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"create or edit a product."
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msgstr ""
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"gehen Sie zu :menuselection:`Außendienst --> Konfiguration --> Produkte` und"
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" erstellen oder bearbeiten Sie ein Produkt."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:13
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msgid ""
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"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
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" :guilabel:`Product Type`."
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msgstr ""
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"Wählen Sie im Reiter :guilabel:`Allgemeine Informationen` "
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":guilabel:`Dienstleistung` als :guilabel:`Produktart` aus."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:15
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msgid ""
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"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
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":guilabel:`Service Invoicing Policy`."
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msgstr ""
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"Wählen Sie im Reiter :guilabel:`Verkauf` :guilabel:`Basierend auf "
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"Zeiterfassungen` als :guilabel:`Abrechnungspolitik für Dienstleistungen`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:17
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msgid ""
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"Select :guilabel:`Create a task in an existing project` as "
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":guilabel:`Service Tracking`."
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msgstr ""
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"Wählen Sie :guilabel:`Aufgabe in einem bestehenden Projekt erstellen` als "
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":guilabel:`Dienstleistungsverfolgung`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:18
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msgid "Select your :guilabel:`Project`."
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msgstr "Wählen Sie Ihr :guilabel:`Projekt` aus."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:19
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msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
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msgstr ""
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"Wenn Sie diese Funktion nutzen, wählen Sie Ihre "
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":guilabel:`Arbeitsblattvorlage` aus und speichern Sie."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid ""
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"Product configuration to create tasks from sales orders in Odoo Field "
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"Service"
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msgstr ""
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"Produktkonfiguration zur Erstellung von Aufgaben aus Verkaufsaufträgen in "
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"Odoo Außendienst."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:25
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msgid ""
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"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
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"product and confirm it. A task is automatically set up under your Field "
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"Service project. It is directly accessible from the sales order."
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msgstr ""
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"Erstellen Sie in der :doc:`Verkaufsapp <../../sales/sales>` ein Angebot mit "
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"diesem Produkt und bestätigen Sie es. In Ihrem Außendienstprojekt wird "
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"automatisch eien Aufgabe erstellt. Sie können sofort aus dem Verkaufsauftrag"
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" darauf zugreifen."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Field Service task on a sales order in Odoo Sales"
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msgstr "Außendienstaufgabe auf Verkaufsauftrag in Odoo Verkauf"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:34
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msgid "From helpdesk tickets"
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msgstr "Aus Kundendiensttickets"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:36
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msgid ""
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"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
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"helpdesk team manage intervention requests directly. Planning field service "
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"tasks from tickets speeds up your processes."
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msgstr ""
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"Durch die Integration mit der :doc:`Kundendienst-App <../helpdesk>` kann Ihr"
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" Kundendienstteam Einsatzanfragen direkt verwalten. Die Planung von "
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"Außendienstaufgaben anhand von Tickets beschleunigt Ihre Prozesse."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:40
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msgid "Configure the helpdesk team"
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msgstr "Das Kundendienstteam konfigurieren"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:42
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
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" a team and enable :guilabel:`Onsite Interventions`."
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msgstr ""
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"gehen Sie zu :menuselection:`Kundendienst --> Konfiguration --> Teams`. "
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"Wählen Sie ein Team aus und aktivieren Sie :guilabel:`Außendienst`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Onsite interventions settings in Odoo Helpdesk"
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msgstr "Einstellungen für Vor-Ort-Einsätze in Odoo Kundendienst"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:49
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msgid ""
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"The helpdesk tickets of the team now display the :guilabel:`Plan "
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"Intervention` button. Click on it to create a new task under your field "
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"service project."
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msgstr ""
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"Auf Kundendiensttickets des Teams wird jetzt die Schaltfläche "
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":guilabel:`Einsatz planen` angezeigt. Klicken Sie darauf, um eine neue "
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"Aufgabe in Ihrem Außendienstprojekt zu erstellen."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
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msgstr "Planung von Einsätzen aus Kundendiensttickets in Odoo Kundendienst"
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#: ../../content/applications/services/helpdesk.rst:8
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msgid "Helpdesk"
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msgstr "Kundendienst"
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#: ../../content/applications/services/helpdesk.rst:11
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msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
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msgstr ""
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"`Odoo-Tutorials: Kundendienst <https://www.odoo.com/slides/helpdesk-51>`_"
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#: ../../content/applications/services/helpdesk/advanced.rst:5
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msgid "Advanced"
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msgstr "Erweitert"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
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msgid "After-Sales services"
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msgstr "After-Sales-Services"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
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msgid ""
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"*After-Sales* services can be configured in the *Helpdesk* application for "
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"individual teams. Once enabled, users can :ref:`issue refunds "
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"<helpdesk/refunds>`, :ref:`generate coupons <helpdesk/coupons>`, "
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":ref:`process returns <helpdesk/returns>`, and :ref:`schedule repairs "
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"<helpdesk/repairs>` or :ref:`field service interventions <helpdesk/field>` "
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"directly from a ticket."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
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msgid "Set up after-sales services"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
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msgid ""
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"Start by enabling the after-sales services on a specific *Helpdesk* team, by"
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" going to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`"
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" and click on the team the services should be applied to. Then, scroll to "
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"the :guilabel:`After-Sales` section on the team's settings page, and choose "
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"which of the following options to enable:"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:18
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msgid ""
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":guilabel:`Refunds`: issues credit notes to refund a customer, or adjust the"
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" remaining amount due."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:19
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msgid ""
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":guilabel:`Coupons`: offers discounts and free products through an existing "
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"coupon program."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
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msgid ""
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":guilabel:`Returns`: initiates a product return from a customer through a "
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"reverse transfer."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:21
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msgid ""
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":guilabel:`Repairs`: creates repair orders for broken or faulty products."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
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msgid ""
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":guilabel:`Field Service`: plans onsite intervention through the *Field "
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"Service* application."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:27
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msgid ""
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"The services that are enabled can vary based on the type of support a team "
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"provides."
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msgstr ""
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"Die aktivierten Services können je nach Art der Unterstützung, die ein Team "
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"bietet, variieren."
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
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msgid ""
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"Since all the after-sales services in Odoo require integration with other "
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"applications, enabling any of them may result in the installation of "
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"additional modules or applications. Installing a new application on a One-"
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"App-Free database triggers a 15-day trial. At the end of the trial, if a "
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"paid subscription has not been added to the database, it will no longer be "
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"accessible."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:38
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msgid "Issue refund with credit note"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:40
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msgid ""
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"A *credit note* is a document issued to a customer informing them that they "
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"have been credited a certain amount of money. They can be used to provide a "
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"full refund to a customer, or to adjust any remaining amount due. While they"
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" are usually created through the *Accounting* or *Invoicing* applications, "
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"they can be created through a *Helpdesk* ticket, as well."
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msgstr ""
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"Eine *Gutschrift* ist ein Dokument, das einem Kunden ausgestellt wird und "
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"ihn darüber informiert, dass ihm ein bestimmter Geldbetrag gutgeschrieben "
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"wurde. Sie können verwendet werden, um einem Kunden eine vollständige "
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"Rückerstattung zu gewähren oder einen fälligen Restbetrag anzupassen. Sie "
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"werden normalerweise über die Apps *Buchhaltung* oder *Rechnungsstellung* "
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"erstellt, können aber auch über ein *Kundendienst*-Ticket erstellt werden."
|
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:46
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msgid "Invoices **must** be posted before a credit note can be generated."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
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msgid ""
|
||
"To create a credit note, navigate to a ticket on the "
|
||
":menuselection:`Helpdesk app`, and click the :guilabel:`Refund` button in "
|
||
"the top-left corner of the ticket form. This opens a :guilabel:`Refund` pop-"
|
||
"up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a refund creation page."
|
||
msgstr "Ansicht der Erstellungsseite der Rückerstattung."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:56
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:216
|
||
msgid "Fill out the fields with the necessary information:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:58
|
||
msgid ""
|
||
":guilabel:`Sales Order`: if a sales order was referenced on the original "
|
||
"ticket, it automatically populates in this field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:60
|
||
msgid ""
|
||
":guilabel:`Product`: the product the ticket is about. If an item is selected"
|
||
" in this field, only the sales orders, deliveries, and invoices including "
|
||
"this product can be selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:62
|
||
msgid ""
|
||
":guilabel:`Lot/Serial Number`: this field is **only** visible if the "
|
||
":guilabel:`Product` selected has associated lot or serial numbers."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:64
|
||
msgid ""
|
||
":guilabel:`Invoices to Refund`: this field is **required**. If no invoices "
|
||
"are available in the drop-down, it indicates this customer currently has no "
|
||
"posted invoices, or the :guilabel:`Product` has no related invoices."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
|
||
msgid ""
|
||
":guilabel:`Reason displayed on Credit Note`: this field automatically "
|
||
"populates with the ticket number, though it can be edited with additional "
|
||
"information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:69
|
||
msgid ""
|
||
":guilabel:`Journal`: the accounting journal where the credit note should be "
|
||
"posted. After an invoice is selected, this field defaults to the journal "
|
||
"listed on the original invoice, though it can be changed, if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:72
|
||
msgid ""
|
||
":guilabel:`Reversal date`: when this field is clicked, use the pop-up "
|
||
"calendar that appears to select a date for the credit note invoice. This "
|
||
"field is **required**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:75
|
||
msgid ""
|
||
"After the necessary fields are filled in, click :guilabel:`Reverse` or "
|
||
":guilabel:`Reverse and Create Invoice`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:78
|
||
msgid ""
|
||
":guilabel:`Reverse` creates a credit note in a draft state that can be "
|
||
"edited before it is posted. This option can be used to provide a partial "
|
||
"refund."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:81
|
||
msgid ""
|
||
":guilabel:`Reverse and Create Invoice` creates a credit note that is "
|
||
"automatically posted as well as an invoice in a draft state. The invoice "
|
||
"contains the same information as the original invoice, though this "
|
||
"information can be altered."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:85
|
||
msgid ""
|
||
"Once the credit note has been posted, a :guilabel:`Credit Notes` smart "
|
||
"button is added to the *Helpdesk* ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of smart buttons on a ticket focusing on the credit note button."
|
||
msgstr ""
|
||
"Ansicht der intelligenten Schaltflächen auf einem Ticket mit dem Fokus auf "
|
||
"der Schaltfläche „Gutschrift“"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:93
|
||
msgid ":doc:`../../../finance/accounting/customer_invoices/credit_notes`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:98
|
||
msgid "Generate coupons from a ticket"
|
||
msgstr "Gutscheine aus einem Ticket generieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:100
|
||
msgid ""
|
||
"Coupons can be used to alter the price of products or orders. Conditional "
|
||
"rules define the usage constraints of a coupon. *Coupon Programs* are "
|
||
"configured in the *Sales*, *Point of Sale*, or *Website* applications."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:105
|
||
msgid ""
|
||
"The *eCommerce* module **must** be installed to create coupon codes from the"
|
||
" *Website*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:107
|
||
msgid ""
|
||
"To generate a coupon, open a *Helpdesk* ticket and click on the "
|
||
":guilabel:`Coupon` button in the top-left corner. Select an option from the "
|
||
":guilabel:`Coupon Program` drop-down menu in the :guilabel:`Generate a "
|
||
"Coupon` pop-up window that appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a coupon generation window."
|
||
msgstr "Ansicht eines Gutscheingenerierungsfenster."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:116
|
||
msgid ""
|
||
"To create a new :guilabel:`Coupon Program`, navigate to "
|
||
":menuselection:`Sales app --> Products --> Discount & Loyalty` and click "
|
||
":guilabel:`New`. To make the program available to share with *Helpdesk* "
|
||
"customers, the :guilabel:`Program Type` **must** be set to "
|
||
":guilabel:`Coupons`. This generates single-use coupon codes that grant "
|
||
"immediate access to rewards and discounts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:121
|
||
msgid ""
|
||
"Coupon programs can also be created in the *Point of Sale* application or "
|
||
"*Website* application. Refer to :doc:`discount and loyalty programs "
|
||
"<../../../sales/sales/products_prices/loyalty_discount>` for more "
|
||
"information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:125
|
||
msgid ""
|
||
"Click on the :guilabel:`Valid Until` field, and use the pop-up calendar to "
|
||
"select an expiration date for this coupon code. If this field is left blank,"
|
||
" the code does **not** expire."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:128
|
||
msgid ""
|
||
"Click :guilabel:`Send by Email` to compose an email to send to the customer "
|
||
"with the coupon code."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:131
|
||
msgid ""
|
||
"When emailing a coupon code, **all** the followers of the ticket are added "
|
||
"as recipients to the email. Additional recipients can be added to the email "
|
||
"as well, in the :guilabel:`Recipients` field of the :guilabel:`Compose "
|
||
"Email` pop-up window. If an expiration date was selected for the code, it is"
|
||
" included in the message template."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:0
|
||
msgid "View of an email draft window with coupon code."
|
||
msgstr "Ansicht eines E-Mail-Entwurfsfenster mit Gutscheincode."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:140
|
||
msgid ""
|
||
"Click :guilabel:`Get Share Link` to generate a link to send directly to the "
|
||
"customer. Doing so opens a :guilabel:`Share Coupons` pop-up window. Click "
|
||
"the :guilabel:`Copy` button next to the :guilabel:`Share Link` field and "
|
||
"paste the results to any communication with the customer. When the customer "
|
||
"uses the link, the code is automatically applied to their cart."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:145
|
||
msgid ""
|
||
"After a :guilabel:`Coupon Code` has been generated, a :guilabel:`Coupons` "
|
||
"smart button is added to the top of the ticket; click the smart button to "
|
||
"view the coupon code, expiration date, and additional information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of the smart buttons on a ticket focusing on the coupon button."
|
||
msgstr ""
|
||
"Ansicht der intelligenten Schaltflächen auf einem Ticket mit dem Fokus auf "
|
||
"der Schaltfläche „Gutscheine“"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:154
|
||
msgid "`Coupons <https://www.youtube.com/watch?v=KW5cZHg10jQ>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:155
|
||
msgid ":doc:`../../../sales/sales/products_prices/loyalty_discount`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:160
|
||
msgid "Facilitate a product return with a reverse transfer"
|
||
msgstr "Produktrückgabe mit Stornotransfer erleichtern"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:162
|
||
msgid ""
|
||
"Returns are completed through *reverse transfers*, which generate new "
|
||
"warehouse operations for the returning products. Click the "
|
||
":guilabel:`Return` button in the top-left corner of a ticket to open the "
|
||
":guilabel:`Reverse Transfer` pop-up window."
|
||
msgstr ""
|
||
"Retouren werden durch *Stornotransfers* abgeschlossen, die neue "
|
||
"Lagervorgänge für die zurückgegebenen Produkte erzeugen. Klicken Sie auf die"
|
||
" Schaltfläche :guilabel:`Retoure` in der oberen linken Ecke eines Tickets, "
|
||
"um das Pop-up-Fenster :guilabel:`Stornotransfer` zu öffnen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a Helpdesk ticket with the return button highlighted."
|
||
msgstr ""
|
||
"Ansicht einer Kundendiensttickets mit der hervorgehobenen "
|
||
"Retourenschaltfläche."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:171
|
||
msgid ""
|
||
"The :guilabel:`Return` button **only** appears on a ticket if the customer "
|
||
"has a recorded delivery in the database."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:174
|
||
msgid ""
|
||
"Select a :guilabel:`Sales Order` or :guilabel:`Delivery to Return` to "
|
||
"identify the products that need to be returned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:177
|
||
msgid ""
|
||
"By default, the quantity matches the validated quantity from the delivery "
|
||
"order. Update the :guilabel:`Quantity` field, if necessary. To remove a "
|
||
"line, click the :guilabel:`🗑️ (trash can)` icon."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:181
|
||
msgid ""
|
||
"Select a :guilabel:`Return Location` where the items should be directed "
|
||
"after the return is completed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a reverse transfer creation page."
|
||
msgstr "Ansicht der Erstellungsseite des Stornotransfers."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:188
|
||
msgid ""
|
||
"Click :guilabel:`Return` to confirm the return. This generates a new "
|
||
"warehouse operation for the incoming returned products."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:191
|
||
msgid ""
|
||
"Use the breadcrumbs to return to the helpdesk ticket. A new "
|
||
":guilabel:`Return` smart button can now be accessed at the top of the "
|
||
"ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of the return smart button on a helpdesk ticket."
|
||
msgstr ""
|
||
"Ansicht einer intelligenten Schaltfläche „Retoure“ auf einem "
|
||
"Kundendienstticket."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:199
|
||
msgid ":doc:`../../../sales/sales/products_prices/returns`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:204
|
||
msgid "Send products for repair from a ticket"
|
||
msgstr "Produkte aus einem Ticket zur Reparatur senden"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:206
|
||
msgid ""
|
||
"If the ticket is related to an issue with a faulty or broken product, a "
|
||
"*repair order* can be created from the *Helpdesk* ticket, and managed "
|
||
"through the *Repairs* application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:209
|
||
msgid ""
|
||
"To create a new repair order, open a :menuselection:`Helpdesk` ticket and "
|
||
"click on the :guilabel:`Repair` button in the top-left corner. This opens a "
|
||
":guilabel:`Repair Reference` form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a repair reference page."
|
||
msgstr "Ansicht der Reparaturreferenzseite."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:218
|
||
msgid ""
|
||
":guilabel:`Customer`: this field carries over from the ticket, though a new "
|
||
"contact can been selected from the drop-down menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:220
|
||
msgid ""
|
||
":guilabel:`Product to Repair`: if a product was specified in the "
|
||
":guilabel:`Product` field on the ticket, it is added to this field "
|
||
"automatically. If not, click into the field to select a product from the "
|
||
"drop-down menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:223
|
||
msgid ""
|
||
":guilabel:`Lot/Serial`: this field is **only** visible if the products being"
|
||
" repaired are tracked, via lot or serial numbers."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:225
|
||
msgid ""
|
||
":guilabel:`Return`: return order from which the product to be repaired comes"
|
||
" from."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:226
|
||
msgid ""
|
||
":guilabel:`Under Warranty`: if this box is checked, the sale price for all "
|
||
"products from the repair order are set to zero."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:228
|
||
msgid ""
|
||
":guilabel:`Scheduled Date`: this field defaults to the current date. To "
|
||
"select a new date, click into the field and select a date using the drop-"
|
||
"down calendar."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:230
|
||
msgid ""
|
||
":guilabel:`Responsible`: assign a user from the drop-down menu to manage the"
|
||
" repair."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:231
|
||
msgid ""
|
||
":guilabel:`Tags`: click into this field to assign an existing tag or create "
|
||
"a new one. Multiple tags can be assigned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:234
|
||
msgid ""
|
||
"If parts are required for the repair, they can be added in the "
|
||
":guilabel:`Parts` tab. Additional information for the internal repair team "
|
||
"can be added to the :guilabel:`Repair Notes` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:237
|
||
msgid ""
|
||
"Once the form is complete, click :guilabel:`Confirm Repair`. To create, "
|
||
"edit, and send a quote for this repair, click :guilabel:`Create Quotation`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:240
|
||
msgid ""
|
||
"A :guilabel:`Repairs` smart button is then added to the ticket, linking to "
|
||
"the repair order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of smart buttons focusing on repair button."
|
||
msgstr ""
|
||
"Ansicht der intelligenten Schaltflächen mit dem Fokus auf der Schaltfläche "
|
||
"„Reparatur“"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:247
|
||
msgid ""
|
||
"Once a user creates a repair order from a *Helpdesk* ticket, they can access"
|
||
" it through the ticket's :guilabel:`Repair` smart button, or from a link in "
|
||
"the chatter, even if they do not have access rights to the *Repair* "
|
||
"application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:254
|
||
msgid "Create field service task from a ticket"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:256
|
||
msgid ""
|
||
"On-site interventions can be planned from a ticket and managed through the "
|
||
"*Field Service* application. Customers with :doc:`portal access "
|
||
"<../../../general/users/portal>` are able to track the progress of a *Field "
|
||
"Service* task just as they would a *Helpdesk* ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:261
|
||
msgid ""
|
||
"To change the default *Field Service* project for the team, go to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` to select"
|
||
" a :guilabel:`Team`. Scroll to the :guilabel:`After-Sales` section, and "
|
||
"choose a project under :guilabel:`Field Service`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:265
|
||
msgid ""
|
||
"To create a new *Field Service* task, navigate to a "
|
||
":menuselection:`Helpdesk` ticket. Click :guilabel:`Plan Intervention` to "
|
||
"open the :guilabel:`Create a Field Service task` pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a Field Service task creation page."
|
||
msgstr "Ansicht der Erstellungsseite der Außendienstaufgabe."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:272
|
||
msgid "Confirm or update the task :guilabel:`Title`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:274
|
||
msgid ""
|
||
"The :guilabel:`Project` field on the :guilabel:`Create a Field Service task`"
|
||
" pop-up window defaults to the same *Field Service* project that was "
|
||
"identified on the team's settings page. To change the project for this "
|
||
"specific task, select one from the :guilabel:`Project` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:278
|
||
msgid ""
|
||
"If applicable, select a :guilabel:`Worksheet Template` from the drop-down "
|
||
"menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:281
|
||
msgid ""
|
||
"*Field Service Worksheets* are reports that detail the work completed during"
|
||
" an on-site task. When work is completed, worksheets are signed by the "
|
||
"customer to confirm the job is done and the customer is satisfied."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:285
|
||
msgid ""
|
||
"If the *Field Service* project assigned to the *Helpdesk* team has "
|
||
"worksheets enabled, and has a default template assigned, that template "
|
||
"automatically appears in the :guilabel:`Worksheet Template` drop-down field."
|
||
" Even so, the field can be edited, and another template can be selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:290
|
||
msgid ""
|
||
"If the *Field Service* project does **not** have worksheets enabled, the "
|
||
":guilabel:`Worksheet Template` field does not appear on the "
|
||
":guilabel:`Create a Field Service task` pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:293
|
||
msgid "Click :guilabel:`Create Task` or :guilabel:`Create & View Task`."
|
||
msgstr ""
|
||
"Klicken Sie auf :guilabel:`Aufgabe erstellen` oder :guilabel:`Aufgabe "
|
||
"erstellen & anzeigen`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:295
|
||
msgid ""
|
||
"After the task is created, a :guilabel:`Tasks` smart button is added to the "
|
||
"ticket, linking the :guilabel:`Field Service` task to the ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of ticket smart buttons focused on task."
|
||
msgstr ""
|
||
"Ansicht der intelligenten Schaltflächen für Tickets mit dem Fokus auf "
|
||
"Aufgaben."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:303
|
||
msgid ""
|
||
"`Field Service <https://www.odoo.com/slides/slide/advanced-"
|
||
"settings-862?fullscreen=1>`_"
|
||
msgstr ""
|
||
"`Außendienst <https://www.odoo.com/slides/slide/advanced-"
|
||
"settings-862?fullscreen=1>`_"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
|
||
msgid "Close tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
|
||
msgid ""
|
||
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
|
||
"several ways it can be closed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:8
|
||
msgid ""
|
||
"In addition to manually closing solved tickets, automatically closing "
|
||
"inactive tickets keeps the pipeline up-to-date. At the same time, allowing "
|
||
"customers to close their own tickets minimizes confusion around whether an "
|
||
"issue is considered solved or not. This results in increased operational "
|
||
"capacity for support teams, and higher customer satisfaction."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
|
||
msgid "Manually close solved tickets"
|
||
msgstr "Gelöste Tickets manuell schließen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:16
|
||
msgid ""
|
||
"As work on a ticket progresses, it is moved along to the next stage in the "
|
||
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
|
||
" This marks the ticket as *closed*."
|
||
msgstr ""
|
||
"Wenn die Arbeit an einem Ticket voranschreitet, wird das Ticket in die "
|
||
"nächste Phase der Pipeline verschoben. Sobald das Problem gelöst ist, wird "
|
||
"das Ticket in eine *eingeklappte* Phase verschoben. Damit wird das Ticket "
|
||
"als *Geschlossen* markiert."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
|
||
msgid ""
|
||
"To fold a stage, navigate to the :menuselection:`Helpdesk` app dashboard, "
|
||
"and click on a team to open the to reveal that team's pipeline on a separate"
|
||
" page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:22
|
||
msgid ""
|
||
"From the pipeline page, hover over a stage's heading, and click the "
|
||
":guilabel:`⚙️ (gear)` icon that appears in the top-right corner of that "
|
||
"stage's Kanban column."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid ""
|
||
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
|
||
" option."
|
||
msgstr ""
|
||
"Ansicht der Phase in der Kundendienst-Pipeline mit Hervorhebung des "
|
||
"Zahnradsymbols und der Option zum Bearbeiten der Phase."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
|
||
msgid ""
|
||
"From the menu that appears, select :guilabel:`Edit`. This opens the stage's "
|
||
"settings in a pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
|
||
msgid ""
|
||
"In the pop-up window, check the box labeled, :guilabel:`Folded in Kanban`, "
|
||
"towards the top of the window. Then, click :guilabel:`Save & Close` to "
|
||
"confirm the changes."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:35
|
||
msgid "Tickets that reach this stage are now considered: *closed*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid "Stage settings page."
|
||
msgstr "Seite der Phaseneinstellungen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
|
||
msgid ""
|
||
"Clicking the :guilabel:`⚙️ (gear)` icon also displays the option to "
|
||
":guilabel:`Fold` the stage. This setting folds the stage *temporarily* to "
|
||
"simplify the Kanban view. This does **not** close the tickets in this stage."
|
||
" It also does **not** permanently fold the stage. If a stage needs to be "
|
||
"folded, so the tickets can be marked as *closed*, the :guilabel:`Folded in "
|
||
"Kanban` checkbox **must** be checked on the stage's settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
|
||
msgid "Automatically close inactive tickets"
|
||
msgstr "Inaktive Tickets automatisch schließen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:51
|
||
msgid ""
|
||
"Tickets that are inactive for a set period of time can be automatically "
|
||
"closed. At that point, they are moved to a folded stage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
|
||
msgid ""
|
||
"To have Odoo automatically close inactive tickets, go to the desired team's "
|
||
"settings page, by navigating to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams`, and selecting the desired team to "
|
||
"configure. Under the :guilabel:`Self-Service` section, enable "
|
||
":guilabel:`Automatic Closing`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:59
|
||
msgid ""
|
||
"After ticking the box for :guilabel:`Automatic Closing`, three new fields "
|
||
"appear beneath:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:61
|
||
msgid ":guilabel:`Move to Stage`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:62
|
||
msgid ":guilabel:`After (#) days of inactivity`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:63
|
||
msgid ":guilabel:`In Stages`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:65
|
||
msgid ""
|
||
"If one of the team's stages is set to be folded in the Kanban view, the "
|
||
"folded stage is the default selection in the :guilabel:`Move to Stage` "
|
||
"field. If the team has more than one folded stage, the folded stage that "
|
||
"occurs first in the pipeline is the default. If no stage is folded, the "
|
||
"default selection is the last stage in the pipeline."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:70
|
||
msgid ""
|
||
"The :guilabel:`After (#) days of inactivity` field defaults to `7`, but can "
|
||
"be adjusted if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:74
|
||
msgid ""
|
||
"The :guilabel:`After (#) days of inactivity` field does **not** take the "
|
||
"working calendar into account when tracking the amount of time a ticket has "
|
||
"been inactive."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
|
||
msgid ""
|
||
"If only certain stages should be used to track days of inactivity, they can "
|
||
"be added to the :guilabel:`In Stages` field."
|
||
msgstr ""
|
||
"Wenn nur bestimmte Phasen für die Verfolgung von inaktiven Tagen verwendet "
|
||
"werden sollen, können diese zum Feld :guilabel:`In Phasen` hinzugefügt "
|
||
"werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
|
||
msgid "A team's pipeline is created with the following stages:"
|
||
msgstr "Die Pipeline eines Teams wird mit den folgenden Phasen erstellt:"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:83
|
||
msgid "`New`"
|
||
msgstr "`Neu`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:84
|
||
msgid "`In Progress`"
|
||
msgstr "`In Bearbeitung`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:85
|
||
msgid "`Customer Feedback`"
|
||
msgstr "`Kundenfeedback`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:86
|
||
msgid "`Closed`"
|
||
msgstr "`Geschlossen`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:88
|
||
msgid ""
|
||
"Tickets may linger in the :guilabel:`Customer Feedback` stage, because once "
|
||
"an issue is solved, customers may not respond immediately. At that point, "
|
||
"the tickets can be closed automatically."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
|
||
msgid ""
|
||
"Tickets in the :guilabel:`New` and :guilabel:`In Progress` stages could "
|
||
"remain inactive due to assignment or workload issues. The support team may "
|
||
"be looking into the issue even if they are not updating the ticket directly."
|
||
" Closing these tickets automatically would result in issues going unsolved."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:96
|
||
msgid ""
|
||
"Therefore, the :guilabel:`Automatic Closing` settings for this team would be"
|
||
" configured as below:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:99
|
||
msgid ":guilabel:`Automatic Closing`: *checked*"
|
||
msgstr ":guilabel:`Automatische Schließung`: *angekreuzt*"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:100
|
||
msgid ":guilabel:`Move to Stage`: `Solved`"
|
||
msgstr ":guilabel:`Verschieben in Phase`: `Gelöst`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:101
|
||
msgid ":guilabel:`After` `7` :guilabel:`days of inactivity`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
|
||
msgid ":guilabel:`In Stages`: `Customer Feedback`"
|
||
msgstr ":guilabel:`In Phasen`: `Kundenfeedback`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
|
||
msgid "Example of Automatic Closing settings."
|
||
msgstr "Beispiel der Einstellung „Automatische Schließung“."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:109
|
||
msgid "Allow customers to close their own tickets"
|
||
msgstr "Kunden erlauben, ihre eigenen Tickets zu schließen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:111
|
||
msgid ""
|
||
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
|
||
"close their own tickets when they determine that their issue has been "
|
||
"resolved."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:114
|
||
msgid ""
|
||
"To allow customers to close their own tickets, start by navigating to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||
"click on a team to open the team's settings page. Next, scroll to the "
|
||
":guilabel:`Self-Service` section, and check the box for :guilabel:`Closure "
|
||
"by Customers`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid "Customer closing setting in Odoo Helpdesk."
|
||
msgstr "Einstellungen für Kundenschließung in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:123
|
||
msgid ""
|
||
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
|
||
"button is available for customers when they view their ticket through the "
|
||
"customer portal."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid "Customer view of ticket closing in Odoo Helpdesk."
|
||
msgstr "Kundenansicht der Ticketschließung in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:131
|
||
msgid ""
|
||
"Customers are able to view their tickets by clicking the :guilabel:`View the"
|
||
" ticket` link they receive by email. The link is included in the "
|
||
":guilabel:`Helpdesk: Ticket Received` template, which is added to the first "
|
||
"stage of a team by default. This link does **not** require a customer to "
|
||
"have access to the portal to view or respond to their ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:136
|
||
msgid ""
|
||
"Customers with access to the portal can view their tickets under "
|
||
":menuselection:`My Account --> Tickets`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
|
||
msgid "Track and bill time"
|
||
msgstr "Zeitaufwand verfolgen und abrechnen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* provides teams with the ability to track the amount of hours"
|
||
" spent working on a ticket, and to bill a customer for that time. Through "
|
||
"integrations with the *Sales*, *Timesheets* and *Accounting* applications, "
|
||
"customers can be charged once the work is completed, or before it has even "
|
||
"begun."
|
||
msgstr ""
|
||
"Odoo *Kundendienst* bietet Teams die Möglichkeit, die für die Bearbeitung "
|
||
"eines Tickets aufgewendeten Stunden zu verfolgen und dem Kunden diese Zeit "
|
||
"in Rechnung zu stellen. Durch die Integration mit den Apps *Verkauf*, "
|
||
"*Zeiterfassung* und *Buchhaltung* können Sie Kunden die Kosten in Rechnung "
|
||
"stellen, sobald die Arbeit abgeschlossen ist oder bevor sie überhaupt "
|
||
"begonnen hat."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
|
||
msgid ""
|
||
"Since the *Track & Bill Time* features require integration with other "
|
||
"applications, enabling them may result in the installation of additional "
|
||
"modules (or applications)."
|
||
msgstr ""
|
||
"Da die Funktionen von *Zeitaufwand verfolgen & abrechnen* die Integration "
|
||
"mit anderen Apps erfordern, kann die Aktivierung dieser Funktionen die "
|
||
"Installation zusätzlicher Module (oder Apps) erforderlich machen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
|
||
msgid ""
|
||
"Installing a new application on a *One-App-Free* database triggers a 15-day "
|
||
"trial. At the end of the trial, if a paid subscription has not been added to"
|
||
" the database, it will no longer be active or accessible."
|
||
msgstr ""
|
||
"Die Installation einer neuen App auf einer *1 App Kostenlos*-Datenbank löst "
|
||
"eine 15-tägige Testphase aus. Nach Ablauf der Testphase ist die Datenbank "
|
||
"nicht mehr aktiv und nicht mehr zugänglich, wenn sie nicht durch ein "
|
||
"kostenpflichtiges Abonnement ergänzt wurde."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
|
||
msgid "Configure track and bill time features"
|
||
msgstr "„Zeitaufwand verfolgen und abrechnen“-Funktionen konfigurieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
|
||
msgid ""
|
||
"Before a customer can be invoiced for support services, the *Track & Bill "
|
||
"Time* features must first be enabled. These features must be enabled on each"
|
||
" *Helpdesk* team where they will be utilized."
|
||
msgstr ""
|
||
"Bevor einem Kunden Supportleistungen in Rechnung gestellt werden können, "
|
||
"müssen die Funktionen *Zeitaufwand verfolgen & abrechnen* zunächst aktiviert"
|
||
" werden. Diese Funktionen müssen in jedem *Kundendienst*-Team, in dem sie "
|
||
"genutzt werden sollen, aktiviert werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
|
||
msgid "Enable track and bill time on a helpdesk team"
|
||
msgstr ""
|
||
"„Zeitaufwand verfolgen & abrechnen“ für ein Kundendienstteam aktivieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
|
||
msgid ""
|
||
"To view and enable the :guilabel:`Track & Bill Time` features on a "
|
||
"*Helpdesk* team, first navigate to :menuselection:`Helpdesk --> "
|
||
"Configuration --> Teams`. Then select a team from the list or :doc:`create a"
|
||
" new one </applications/services/helpdesk/overview/getting_started>`. This "
|
||
"will reveal a team's settings page."
|
||
msgstr ""
|
||
"Um die Funktionen :guilabel:`Zeitaufwand verfolgen & abrechnen` für ein "
|
||
"*Kundendienst*-Team anzuzeigen und zu aktivieren, navigieren Sie zunächst zu"
|
||
" :menuselection:`Kundendienst --> Konfiguration --> Teams`. Wählen Sie dann "
|
||
"ein Team aus der Liste aus oder :doc:`erstellen Sie ein neues "
|
||
"</applications/services/helpdesk/overview/getting_started>`. Daraufhin wird "
|
||
"die Einstellungsseite für ein Team angezeigt."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
|
||
msgid ""
|
||
"On the team's settings page, scroll to the :guilabel:`Track & Bill Time` "
|
||
"section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time "
|
||
"Billing`."
|
||
msgstr ""
|
||
"Scrollen Sie auf der Einstellungsseite des Teams zum Abschnitt "
|
||
":guilabel:`Zeitaufwand verfolgen & abrechnen`. Kreuzen Sie die Kästchen "
|
||
":guilabel:`Zeiterfassung` und :guilabel:`Zeitabrechnung` an."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
|
||
msgid ""
|
||
"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
|
||
" :guilabel:`Project`."
|
||
msgstr ""
|
||
"Sobald das Kästchen :guilabel:`Zeiterfassung` angekreuzt wurde, erscheint "
|
||
"ein weiteres Feld names :guilabel:`Projekt`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
|
||
msgid ""
|
||
"The project selected in this field is where all the timesheets for this "
|
||
"team's tickets will be recorded. Click into the drop-down menu to select a "
|
||
":guilabel:`Project`."
|
||
msgstr ""
|
||
"Das in diesem Feld ausgewählte Projekt ist der Ort, an dem alle "
|
||
"Zeiterfassungsbögen für die Tickets dieses Teams erfasst werden. Klicken Sie"
|
||
" in das Drop-down-Menü, um ein :guilabel:`Projekt` auszuwählen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
|
||
msgid ""
|
||
"To create a new project where the timesheets will be recorded, click into "
|
||
"the drop-down menu, type a name for the project, and then click "
|
||
":guilabel:`Create`."
|
||
msgstr ""
|
||
"Um ein neues Projekt zu erstellen, in dem die Zeit erfasst werden soll, "
|
||
"klicken Sie auf das Drop-down-Menü, geben Sie einen Namen für das Projekt "
|
||
"ein und klicken Sie dann auf :guilabel:`Erstellen`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of a helpdesk team settings page emphasizing the track and bill time "
|
||
"settings."
|
||
msgstr ""
|
||
"Ansicht einer Einstellungsseite für ein Kundendienstteam mit Schwerpunkt auf"
|
||
" den Einstellungen für die Zeiterfassung und -abrechnung."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
|
||
msgid "Configure service products"
|
||
msgstr "Dienstleistungsprodukte konfigurieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
|
||
msgid ""
|
||
"When the :guilabel:`Time Billing` feature is enabled, a new product is "
|
||
"created in the *Sales* app called :guilabel:`Service on Timesheets`. This "
|
||
"product can be found under :menuselection:`Sales --> Products --> Products`."
|
||
" Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This "
|
||
"is the product that will be used when invoicing for *post-paid support "
|
||
"services* after they have been completed."
|
||
msgstr ""
|
||
"Wenn die Funktion :guilabel:`Zeitabrechnung` aktiviert ist, wird in der "
|
||
"*Verkaufsapp* ein neues Produkt mit dem Namen :guilabel:`Dienstleistungen "
|
||
"nach Zeiterfassungen` erstellt. Dieses Produkt finden Sie unter "
|
||
":menuselection:`Verkauf --> Produkte --> Produkte`. Suchen Sie in der Leiste"
|
||
" :guilabel:`Suchen ...` nach `Dienstleistungen nach Zeiterfassungen`. Dies "
|
||
"ist das Produkt, das bei der Rechnungsstellung für *Supportleistungen nach "
|
||
"Bezahlung* verwendet wird, nachdem diese abgeschlossen wurden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
|
||
msgid ""
|
||
"Select :guilabel:`Service on Timesheets` from the product page. This reveals"
|
||
" the product detail form. The product is configured with the "
|
||
":guilabel:`Product Type` set to :guilabel:`Service` and the "
|
||
":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
|
||
msgstr ""
|
||
"Wählen Sie :guilabel:`Dienstleistung nach Zeiterfassungen` auf der "
|
||
"Produktseite. Daraufhin wird das Formular mit den Produktdetails angezeigt. "
|
||
"Das Produkt ist so konfiguriert, dass die :guilabel:`Produktart` auf "
|
||
":guilabel:`Dienstleistung` und die :guilabel:`Abrechnungspolitik` auf "
|
||
":guilabel:`Basierend auf Zeiterfassungen` eingestellt ist."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of a service product with the invoicing policy set to 'Based on "
|
||
"timesheets'."
|
||
msgstr ""
|
||
"Ansicht eines Dienstleistungsprodukt mit der Abrechnungspolitik auf "
|
||
"„Basierend auf Zeiterfassungen“."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
|
||
msgid ""
|
||
"In order to invoice for support services before the work has been completed "
|
||
"(also known as *prepaid support services*), a separate product with a "
|
||
"different invoicing policy must be created."
|
||
msgstr ""
|
||
"Um Supportleistungen in Rechnung zu stellen, bevor die Arbeit abgeschlossen "
|
||
"ist (auch bekannt als *vorausbezahlte Supportleistungen*), muss ein "
|
||
"separates Produkt mit einer anderen Abrechnungspolitik erstellt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
|
||
msgid ""
|
||
"To create a new service product, go to :menuselection:`Sales --> Products "
|
||
"--> Products` and click :guilabel:`New`. This will reveal a blank product "
|
||
"detail form."
|
||
msgstr ""
|
||
"Um ein neues Dienstleistungsprodukt zu erstellen, gehen Sie zu "
|
||
":menuselection:`Verkauf --> Produkte --> Produkte` und klicken Sie auf "
|
||
":guilabel:`Neu`. Daraufhin öffnet sich ein leeres Formular mit "
|
||
"Produktdetails."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
|
||
msgid ""
|
||
"On the new product form, add a :guilabel:`Product Name`, and set the "
|
||
":guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
|
||
":guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means "
|
||
"an invoice can be generated and payment can be received for this product "
|
||
"before any timesheets entries have been recorded for these services."
|
||
msgstr ""
|
||
"Fügen Sie im neuen Produktformular einen :guilabel:`Produktnamen` hinzu und "
|
||
"setzen Sie die :guilabel:`Produktart` auf :guilabel:`Dienstleistung`. Dann "
|
||
"setzen Sie die :guilabel:`Abrechnungspolitik` auf "
|
||
":guilabel:`Vorkasse/Festpreis`. Das bedeutet, dass eine Rechnung erstellt "
|
||
"und die Zahlung für dieses Produkt entgegengenommen werden kann, bevor "
|
||
"irgendwelche Zeiterfassungseinträge für diese Dienstleistungen erfasst "
|
||
"worden sind."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of a service product with the invoicing policy set to 'prepaid/fixed'."
|
||
msgstr ""
|
||
"Ansicht eines Dienstleistungsprodukt mit der Abrechnungspolitik auf "
|
||
"„Vorkasse/Festpreis“."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
|
||
msgid ""
|
||
"Finally, set the :guilabel:`Sales Price`, and confirm that the "
|
||
":guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
|
||
msgstr ""
|
||
"Legen Sie schließlich den :guilabel:`Verkaufspreis` fest und bestätigen Sie,"
|
||
" dass die :guilabel:`Maßeinheit` auf :guilabel:`Stunden` eingestellt ist."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
|
||
msgid "Invoice prepaid support services"
|
||
msgstr "Vorausbezahlte Supportleistungen abrechnen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
|
||
msgid ""
|
||
"When support services are billed on a fixed price, an invoice can be created"
|
||
" before any work is completed on the issue. In this case, a service product "
|
||
"with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be "
|
||
"used, just like :ref:`the section above <helpdesk/advanced/configure-"
|
||
"service-products>`."
|
||
msgstr ""
|
||
"Wenn Supportleistungen zu einem Festpreis abgerechnet werden, kann eine "
|
||
"Rechnung erstellt werden, bevor die Arbeit an dem Problem abgeschlossen ist."
|
||
" In diesem Fall würde ein Dienstleistungsprodukt mit der Abrechnungspolitik "
|
||
":guilabel:`Vorkasse/Festpreis` verwendet werden, genau wie :ref:`der "
|
||
"Abschnitt oben <helpdesk/advanced/configure-service-products>`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
|
||
msgid "Create a sales order with prepaid product"
|
||
msgstr "Einen Verkaufsauftrag mit Vorkasseprodukt erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
|
||
msgid ""
|
||
"To invoice a customer for prepaid support services, first create a sales "
|
||
"order (SO) with the support services product. To do this, go to "
|
||
":menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a "
|
||
"blank quotation form."
|
||
msgstr ""
|
||
"Um einem Kunden vorausbezahlte Supportleistungen in Rechnung zu stellen, "
|
||
"erstellen Sie zunächst einen Verkaufsauftrag (VA) mit dem Produkt *Produkt "
|
||
"für Supportleistungen*. Gehen Sie dazu auf :menuselection:`Verkauf --> "
|
||
"Aufträge --> Angebote --> Neu`, wo Sie ein leeres Angebotsformular sehen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
|
||
msgid "Then, fill out the quotation form with the customer information."
|
||
msgstr "Füllen Sie dann das Angebotsformular mit den Kundeninformationen aus."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
|
||
msgid ""
|
||
"Go to the :guilabel:`Order Lines` tab of the quotation and click "
|
||
":guilabel:`Add a Product`. Then, select the *prepaid services product* "
|
||
"configured in the steps above. Update the :guilabel:`Quantity` field with "
|
||
"the number of hours."
|
||
msgstr ""
|
||
"Gehen Sie auf den Reiter :guilabel:`Auftragspositionen` des Angebots und "
|
||
"klicken Sie auf :guilabel:`Produkt hinzufügen`. Wählen Sie dann das Produkt "
|
||
"*Vorausbezahltes Dienstleistungsprodukt*, das Sie in den obigen Schritten "
|
||
"konfiguriert haben. Aktualisieren Sie das Feld :guilabel:`Menge` mit der "
|
||
"Anzahl der Stunden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
|
||
msgid ""
|
||
"After updating any other necessary information, :guilabel:`Confirm` the "
|
||
"quotation. This converts the quotation into an :abbr:`SO (sales order)`."
|
||
msgstr ""
|
||
"Nachdem Sie alle anderen notwendigen Informationen aktualisiert haben, "
|
||
":guilabel:`Bestätigen` Sie das Angebot. Dadurch wird das Angebot in einen "
|
||
":abbr:`VA (Verkuafsauftrag)` umgewandelt."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
|
||
msgid "Create and send an invoice for prepaid services"
|
||
msgstr "Rechnung für vorausbezahlte Dienstleistungen erstellen und senden"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
|
||
msgid ""
|
||
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
|
||
":guilabel:`Create Invoice` button. This will open a :guilabel:`Create "
|
||
"Invoices` pop-up window."
|
||
msgstr ""
|
||
"Sobald der :abbr:`VA (Verkaufsauftrag)` bestätigt wurde, klicken Sie auf die"
|
||
" Schaltfläche :guilabel:`Rechnung erstellen`. Daraufhin öffnet sich ein Pop-"
|
||
"up-Fenster :guilabel:`Rechnungen erstellen`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
|
||
msgid ""
|
||
"If no down payment will be collected, the :guilabel:`Create Invoice` type "
|
||
"can remain as :guilabel:`Regular Invoice`. If a down payment will be "
|
||
"collected, choose between either :guilabel:`Down payment (percentage)` or "
|
||
":guilabel:`Down payment (fixed amount)`."
|
||
msgstr ""
|
||
"Wenn keine Anzahlung erfasst wird, kann das Feld :guilabel:`Rechnung "
|
||
"erstellen` als :guilabel:`Reguläre Rechnung` beibehalten werden. Wenn eine "
|
||
"Anzahlung gemacht wurde, wählen Sie entweder :guilabel:`Anzahlung "
|
||
"(Prozentsatz)` oder :guilabel:`Anzahlung (fester Betrag)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
|
||
msgid ""
|
||
"When the necessary information has been entered, click :guilabel:`Create "
|
||
"Draft Invoice`."
|
||
msgstr ""
|
||
"Wenn Sie die erforderlichen Informationen eingegeben haben, klicken Sie auf "
|
||
":guilabel:`Entwurfsrechnung erstellen`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
|
||
msgid "The invoice can then be sent to the customer for payment."
|
||
msgstr "Die Rechnung kann nun zur Zahlung an den Kunden gesendet werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
|
||
msgid "Create helpdesk ticket for prepaid services"
|
||
msgstr "Kundendienstticket für vorausbezahlte Dienstleistungen erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
|
||
msgid ""
|
||
"To create a *Helpdesk* ticket for prepaid services, navigate to "
|
||
":menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal"
|
||
" a specific team's pipeline. Click :guilabel:`New` to create a new ticket."
|
||
msgstr ""
|
||
"Um ein *Kundendienst*-Ticket für vorausbezahlte Dienstleistungen zu "
|
||
"erstellen, gehen Sie zu :menuselection:`Kundendienst` und klicken Sie auf "
|
||
"die Schaltfläche :guilabel:`Tickets`, um die Pipeline eines bestimmten Teams"
|
||
" anzuzeigen. Klicken Sie auf :guilabel:`Neu`, um ein neues Ticket zu "
|
||
"erstellen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
|
||
msgid ""
|
||
"On the blank ticket form, create a ticket :guilabel:`Title`, and enter the "
|
||
":guilabel:`Customer` information."
|
||
msgstr ""
|
||
"Erstellen Sie im leeren Ticketformular einen :guilabel:`Titel` für das "
|
||
"Ticket und geben Sie die Informationen zum :guilabel:`Kunden` ein."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
|
||
msgid ""
|
||
"When the customer name is added, the :guilabel:`Sales Order Item` field will"
|
||
" automatically populate with the most recent prepaid sales order item that "
|
||
"has time remaining."
|
||
msgstr ""
|
||
"Wenn der Kundenname hinzugefügt wird, wird das Feld "
|
||
":guilabel:`Verkaufsauftragsposition` automatisch mit der letzten "
|
||
"vorausbezahlten Verkaufsauftragsposition gefüllt, die noch Zeit übrig hat."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
|
||
msgid "Track hours on helpdesk ticket"
|
||
msgstr "Stunden auf Kundendienstticket verfolgen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
|
||
msgid ""
|
||
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
|
||
" on the specific ticket."
|
||
msgstr ""
|
||
"Die Zeit, die Sie für die Bearbeitung eines *Kundendienst*-Tickets "
|
||
"aufwenden, wird im Reiter *Zeiterfassung* für das jeweilige Ticket erfasst."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
|
||
msgid ""
|
||
"On the ticket detail form, click on the :guilabel:`Timesheets` tab and click"
|
||
" :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
|
||
":guilabel:`Description` of the task, and enter the number of "
|
||
":guilabel:`Hours Spent`."
|
||
msgstr ""
|
||
"Klicken Sie im Ticketdetailformular im Reiter :guilabel:`Zeiterfassung` und "
|
||
"klicken Sie auf :guilabel:`Zeile hinzufügen`. Wählen Sie einen "
|
||
":guilabel:`Mitarbeiter`, fügen Sie eine :guilabel:`Beschreibung` der Aufgabe"
|
||
" hinzu und geben Sie die Anzahl der :guilabel:`Aufgewendeten Stunden` ein."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
|
||
msgid ""
|
||
"As new lines are added to :guilabel:`Timesheets` tab, the "
|
||
":guilabel:`Remaining Hours on SO` field is automatically updated."
|
||
msgstr ""
|
||
"Wenn neue Zeilen im Reiter :guilabel:`Zeiterfassung` hinzugefügt werden, "
|
||
"wird das Feld :guilabel:`Verbleibende Stunden im VA` automatisch "
|
||
"aktualisiert."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of the timesheets tab on a ticket with an emphasis on the remaining "
|
||
"hours on an SO."
|
||
msgstr ""
|
||
"Ansicht des Zeiterfassungsreiters in einem Ticket mit Fokus auf den im "
|
||
"Verkaufsauftrag verbleibenden Stunden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
|
||
msgid ""
|
||
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
|
||
"of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
|
||
msgstr ""
|
||
"Wenn die Anzahl der Stunden im Reiter :guilabel:`Zeiterfassung` die Anzahl "
|
||
"verkaufter Stunden überschreitet, werden die :guilabel:`Verbleibenden "
|
||
"Stunden im VA` in Rot angezeigt."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
|
||
msgid ""
|
||
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
|
||
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
|
||
" as well."
|
||
msgstr ""
|
||
"Wenn Stunden im Reiter :guilabel:`Zeiterfassung` hinzugefügt werden, werden "
|
||
"sie automatisch auch im Feld :guilabel:`Geliefert` im Reiter :abbr:`VA "
|
||
"(Verkaufsauftrag)` aktualisiert."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
|
||
msgid "Invoice post-paid support services"
|
||
msgstr "Supportleistungen nach Erbringung abrechnen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
|
||
msgid ""
|
||
"When support services are billed based on the amount of time spent on an "
|
||
"issue, an invoice cannot be created before the total number of hours "
|
||
"required to solve the problem have been entered on a timesheet. In this "
|
||
"case, a service product with the invoicing policy set to :guilabel:`Based on"
|
||
" Timesheets` would be used, like the one created above."
|
||
msgstr ""
|
||
"Wenn Supportleistungen auf der Grundlage der für ein Problem aufgewendeten "
|
||
"Zeit abgerechnet werden, kann eine Rechnung erst erstellt werden, wenn die "
|
||
"Gesamtzahl der für die Lösung des Problems erforderlichen Stunden auf einem "
|
||
"Zeiterfassungsbogen eingetragen wurde. In diesem Fall wird ein "
|
||
"Dienstleistungsprodukt mit der Abrechnungspolitik :guilabel:`Basierend auf "
|
||
"Zeiterfassungen` verwendet, wie oben erstellt."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
|
||
msgid "Create a sales order with a time-tracked product"
|
||
msgstr "Einen Verkaufsauftrag mit zeitverfolgtem Produkt erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
|
||
msgid ""
|
||
"To invoice a customer for post-paid support services, first create a sales "
|
||
"order (SO) with the *support services product*. To do this, go to "
|
||
":menuselection:`Sales --> Orders --> Quotations --> New`."
|
||
msgstr ""
|
||
"Um einem Kunden Supportleistungen nach der Erbringung in Rechnung zu "
|
||
"stellen, erstellen Sie zunächst einen Verkaufsauftrag (VA) mit dem Produkt "
|
||
"*Produkt für Supportleistungen*. Gehen Sie dazu auf :menuselection:`Verkauf "
|
||
"--> Aufträge --> Angebote --> Neu`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
|
||
msgid "Fill out the quotation with the customer information."
|
||
msgstr "Füllen Sie das Angebot mit den Kundeninformationen aus."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
|
||
msgid ""
|
||
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
|
||
"the post-paid services product configured in the steps above. After updating"
|
||
" any other necessary information, :guilabel:`Confirm` the quotation."
|
||
msgstr ""
|
||
"Klicken Sie im Reiter :guilabel:`Auftragspositionen` auf :guilabel:`Produkt "
|
||
"hinzufügen`. Wählen Sie das in den obigen Schritten konfigurierte "
|
||
"Dienstleistungsprodukt, das nach der Erbringung abgerechnet wird, aus. "
|
||
"Nachdem Sie alle anderen notwendigen Informationen aktualisiert haben, "
|
||
":guilabel:`Bestätigen` Sie das Angebot."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
|
||
msgid ""
|
||
"Unlike with the prepaid services quotation, Odoo will not allow an invoice "
|
||
"to be created at this time. That is because no services have been performed;"
|
||
" in other words nothing has been delivered, therefore, there is nothing to "
|
||
"invoice."
|
||
msgstr ""
|
||
"Anders als beim Angebot für vorausbezahlte Dienstleistungen erlaubt Odoo zu "
|
||
"diesem Zeitpunkt nicht, eine Rechnung zu erstellen. Das liegt daran, dass "
|
||
"noch keine Leistungen erbracht wurden, d. h. es wurde noch nichts geliefert,"
|
||
" und daher gibt es auch nichts zu berechnen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
|
||
msgid "Create a helpdesk ticket for time-tracked services"
|
||
msgstr "Kundendienstticket für zeitverfolgte Dienstleistungen erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
|
||
msgid ""
|
||
"To record a *Timesheet* entry for time-tracker services, go to "
|
||
":menuselection:`Helpdesk` and select the appropriate team for which these "
|
||
"services apply."
|
||
msgstr ""
|
||
"Um einen *Zeiterfassungseintrag* für Zeiterfassungsdienste zu erfassen, "
|
||
"gehen Sie zu :menuselection:`Kundendienst` und wählen Sie das entsprechende "
|
||
"Team, für das diese Dienstleistungen gelten."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
|
||
msgid ""
|
||
"If there is already an existing ticket for this issue, select it from the "
|
||
"kanban view. This will open the ticket details form. If there is no existing"
|
||
" ticket for this customer issue, click :guilabel:`New` to create a new "
|
||
"ticket and enter the necessary customer information on the blank ticket "
|
||
"details form."
|
||
msgstr ""
|
||
"Wenn es bereits ein Ticket für dieses Problem gibt, wählen Sie es in der "
|
||
"Kanban-Ansicht aus. Daraufhin wird das Formular mit den Ticketdetails "
|
||
"geöffnet. Wenn es für dieses Kundenproblem noch kein Ticket gibt, klicken "
|
||
"Sie auf :guilabel:`Neu`, um ein neues Ticket zu erstellen, und geben Sie die"
|
||
" erforderlichen Kundeninformationen in das leere Ticketformular ein."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
|
||
msgid ""
|
||
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Line`"
|
||
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
|
||
" step."
|
||
msgstr ""
|
||
"Nachdem Sie ein Ticket ausgewählt oder erstellt haben, gehen Sie zum Drop-"
|
||
"down-Menü :guilabel:`Verkaufsauftragszeile`. Wählen Sie den im vorherigen "
|
||
"Schritt erstellte :abbr:`VA (Verkaufsauftrag)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
|
||
msgid "Track support hours on a ticket"
|
||
msgstr "Supportstunden auf einem Ticket verfolgen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
|
||
msgid ""
|
||
"In order to create an invoice for a product based on timesheets, hours need "
|
||
"to be tracked and recorded. At this point, the service is considered "
|
||
"*delivered*. To record hours for this support service, click on the "
|
||
":guilabel:`Timesheets` tab of the ticket."
|
||
msgstr ""
|
||
"Um eine Rechnung für ein Produkt auf der Grundlage von Zeiterfassungen zu "
|
||
"erstellen, müssen die Stunden verfolgt und erfasst werden. Zu diesem "
|
||
"Zeitpunkt gilt die Dienstleistung als *geliefert*. Um die Stunden für diese "
|
||
"Supportleistung zu erfassen, klicken Sie auf den Reiter "
|
||
":guilabel:`Zeiterfassung` des Tickets."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
|
||
msgid ""
|
||
"Click :guilabel:`Add a Line` to record a new entry. Select an "
|
||
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
|
||
"the :guilabel:`Hours Spent` column."
|
||
msgstr ""
|
||
"Klicken Sie auf :guilabel:`Zeile hinzufügen`, um einen Eintrag zu erfassen. "
|
||
"Wählen Sie einen :guilabel:`Mitarbeiter` aus dem Drop-down-Menü aus und "
|
||
"erfassen Sie den Zeitaufwand in der Spalte :guilabel:`Aufgewendete Stunden`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
|
||
msgid ""
|
||
"Repeat these steps as needed until all time spent on the issues has been "
|
||
"recorded."
|
||
msgstr ""
|
||
"Wiederholen Sie diese Schritte nach Bedarf, bis die gesamte Zeit, die für "
|
||
"die Probleme aufgewendet wurde, erfasst ist."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid "View of the timesheets tab on a helpdesk ticket."
|
||
msgstr "Ansicht des Zeiterfassungsreiters auf Kundendiensttickets."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
|
||
msgid "Create an invoice for hours tracked on a ticket"
|
||
msgstr "Eine Rechnung für auf einem Ticket erfasste Stunden erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
|
||
msgid ""
|
||
"After the customer's issue has been solved, and it is determined no new "
|
||
"timesheet entries will be made, an invoice can be created, and the customer "
|
||
"can be billed."
|
||
msgstr ""
|
||
"Nachdem das Problem des Kunden gelöst wurde und feststeht, dass keine neuen "
|
||
"Zeiterfassungseinträge vorgenommen werden, kann eine Rechnung erstellt und "
|
||
"dem Kunden in Rechnung gestellt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
|
||
msgid ""
|
||
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
|
||
":guilabel:`Sales Order` smart button at the top of the ticket."
|
||
msgstr ""
|
||
"Kehren Sie dazu zum :abbr:`VA (Verkaufsauftrag)` zurück, indem Sie auf die "
|
||
"intelligente Schaltfläche :guilabel:`Verkaufsauftrag` oben auf dem Ticket "
|
||
"klicken."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
|
||
msgid ""
|
||
"Before creating the invoice, confirm that the number in the "
|
||
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
|
||
"Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
|
||
msgstr ""
|
||
"Bevor Sie die Rechnung erstellen, vergewissern Sie sich, dass die Zahl in "
|
||
"der Spalte :guilabel:`Geliefert` mit der Gesamtzahl der "
|
||
":guilabel:`Aufgewendeten Stunden` übereinstimmt, die im Reiter "
|
||
":guilabel:`Zeiterfassung` des Tickets aufgeführt ist."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid "View of a sales order with emphasis on the delivered column."
|
||
msgstr "Ansicht eines Verkaufsauftrags mit Fokus auf der gelieferten Spalte."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
|
||
msgid ""
|
||
"Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create "
|
||
"Invoices` pop-up window. If no down payment will be collected, the "
|
||
":guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. "
|
||
"If a down payment will be collected, choose between either :guilabel:`Down "
|
||
"payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
|
||
msgstr ""
|
||
"Klicken Sie danach auf :guilabel:`Rechnung erstellen`. Dadurch öffnet sich "
|
||
"ein Pop-up-Fenster :guilabel:`Rechnungen erstellen`. Wenn keine Anzahlung "
|
||
"erfasst wird, kann das Feld :guilabel:`Rechnung erstellen` als "
|
||
":guilabel:`Reguläre Rechnung` beibehalten werden. Wenn eine Anzahlung "
|
||
"gemacht wurde, wählen Sie entweder :guilabel:`Anzahlung (Prozentsatz)` oder "
|
||
":guilabel:`Anzahlung (fester Betrag)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
|
||
msgid ""
|
||
"Use the :guilabel:`Timesheets Period` field if this invoice should only "
|
||
"include timesheets from a certain time period. If this field is left blank, "
|
||
"*all* applicable timesheets that have not yet been invoiced will be "
|
||
"included."
|
||
msgstr ""
|
||
"Verwenden Sie das Feld :guilabel:`Zeiterfassungszeitraum`, wenn diese "
|
||
"Rechnung nur Zeiterfassungen aus einem bestimmten Zeitraum beinhalten "
|
||
"sollte. Wenn dieses Feld leer bleibt, werden *alle* entsprechenden "
|
||
"Zeiterfassungen, die noch nicht berechent wurden, einbezogen."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid "View of create invoices pop up showing timesheets period fields."
|
||
msgstr ""
|
||
"Ansicht des Pop-ups zur Rechnungserstellung, das die Felder für "
|
||
"Zeiterfassungszeiträume anzeigt."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
|
||
msgid ""
|
||
"When the necessary information has been entered, click :guilabel:`Create "
|
||
"Invoice`. The invoice can then be sent to the customer for payment."
|
||
msgstr ""
|
||
"Wenn Sie die erforderlichen Informationen eingegeben haben, klicken Sie auf "
|
||
":guilabel:`Rechnung erstellen`. Die Rechnung kann dann zur Zahlung an den "
|
||
"Kunden geschickt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
|
||
msgid ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview.rst:5
|
||
#: ../../content/applications/services/timesheets/overview.rst:5
|
||
msgid "Overview"
|
||
msgstr "Übersicht"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
|
||
msgid "Getting started with Helpdesk"
|
||
msgstr "Loslegen mit Kundendienst"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* is a ticketing-based customer support application. Multiple "
|
||
"teams can be configured and managed in one dashboard, each with their own "
|
||
"pipeline for tickets submitted by customers. Pipelines are organized in "
|
||
"customizable stages that enable teams to track, prioritize, and solve "
|
||
"customer issues quickly and efficiently."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:11
|
||
msgid "Create a Helpdesk team"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:13
|
||
msgid ""
|
||
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams`. To create a new team, click the "
|
||
":guilabel:`New` button in the top-left of the dashboard."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid "View of the Helpdesk teams page in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
|
||
msgid ""
|
||
"On the blank Helpdesk team form, enter a :guilabel:`Name` for the new team. "
|
||
"Then, enter a description of the team in the field below the team name, if "
|
||
"desired. To change the company this team is assigned to, select it from the "
|
||
":guilabel:`Company` drop-down menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
|
||
msgid ""
|
||
"The team description is published on the public facing :doc:`website form "
|
||
"<receiving_tickets>`, where customers and portal users submit tickets. The "
|
||
"description included in this field should **not** include any information "
|
||
"that is for internal use only."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
|
||
msgid ""
|
||
"View of a Helpdesk team's website form displaying the team description."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
|
||
msgid "Visibility & Assignment"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:37
|
||
msgid ""
|
||
"The *Visibility* settings alter which internal users and portal users have "
|
||
"access to this team and its tickets. The *Assignment* settings alter how "
|
||
"users are assigned to handle each ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:41
|
||
msgid "Determine team visibility"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
|
||
msgid ""
|
||
"Under the :guilabel:`Visibility` section, select one of the following "
|
||
"options to determine who can view this team and its tickets:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
|
||
msgid ""
|
||
":guilabel:`Invited internal users (private)`: internal users can access the "
|
||
"team and the tickets they are following. This access can be modified on each"
|
||
" ticket individually by adding or removing the user as a follower. Internal "
|
||
"users are considered *invited* once they are added as followers to an "
|
||
"individual ticket, or :ref:`to the team itself "
|
||
"<helpdesk/getting_started/follow>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:50
|
||
msgid ""
|
||
":guilabel:`All internal users (company)`: all internal users can access the "
|
||
"team and all of its tickets."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:52
|
||
msgid ""
|
||
":guilabel:`Invited portal users and all internal users (public)`: all "
|
||
"internal users can access the team and all of its tickets. Portal users can "
|
||
"only access the tickets they are following."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
|
||
msgid ""
|
||
"A `Customer Support` team, meant to handle general shipping and product "
|
||
"issues, would have the visibility set on :guilabel:`Invited portal users and"
|
||
" all internal users`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:59
|
||
msgid ""
|
||
"At the same time, a `Financial Services` team handling tickets related to "
|
||
"accounting or tax information would only need to be visible to "
|
||
":guilabel:`Invited internal users`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
|
||
msgid ""
|
||
"A team's visibility can be altered after the initial configuration. However,"
|
||
" if the team changes from public access to either private or company-only "
|
||
"access, portal users are removed as followers from both the team, and from "
|
||
"individual tickets."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:70
|
||
msgid "Follow all team's tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:72
|
||
msgid ""
|
||
"If a user should be notified about any updates regarding tickets for this "
|
||
"team, select their name from the :guilabel:`Followers` drop-down menu, "
|
||
"located in the :guilabel:`Follow All Team's Tickets` field. Multiple users "
|
||
"can be selected to follow a single team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
|
||
msgid ""
|
||
"External contacts can be selected in the :guilabel:`Followers` field. If the"
|
||
" team's visibility is set to :guilabel:`Invited internal users (private)`, "
|
||
"followers are notified about updates to the team's tickets, but are **not** "
|
||
"able to view them in the portal."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
|
||
msgid "Automatically assign new tickets"
|
||
msgstr "Neue Tickets automatisch zuweisen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:84
|
||
msgid ""
|
||
"When tickets are received, they need to be assigned to a member of the team."
|
||
" This is done either manually on each ticket individually, or through "
|
||
":guilabel:`Automatic Assignment`. Check the :guilabel:`Automatic Assignment`"
|
||
" checkbox to enable this feature for the team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid ""
|
||
"View of a Helpdesk team settings page emphasizing the automatic assignment features in Odoo\n"
|
||
"Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:93
|
||
msgid ""
|
||
"As soon as :guilabel:`Automatic Assignment` has been enabled, additional "
|
||
"fields appear."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:95
|
||
msgid ""
|
||
"Select one of the following assignment methods, based on how the workload "
|
||
"should be allocated across the team:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:98
|
||
msgid ""
|
||
":guilabel:`Each user is assigned an equal number of tickets`: tickets are "
|
||
"assigned to team members based on total ticket count, regardless of the "
|
||
"number of open or closed tickets they are currently assigned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:101
|
||
msgid ""
|
||
":guilabel:`Each user has an equal number of open tickets`: tickets are "
|
||
"assigned to team members based on how many open tickets they are currently "
|
||
"assigned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:105
|
||
msgid ""
|
||
"When :guilabel:`Each user is assigned an equal number of tickets` is "
|
||
"selected, the overall number of tickets assigned to team members is the "
|
||
"same, but it does **not** consider the current workload."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:109
|
||
msgid ""
|
||
"When :guilabel:`Each user has an equal number of open tickets` is selected, "
|
||
"it ensures a balanced workload among team members, as it takes the current "
|
||
"number of active tickets into account."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:112
|
||
msgid ""
|
||
"Finally, add the :guilabel:`Team Members` who are to be assigned tickets for"
|
||
" this team. Leave the field empty to include all employees who have the "
|
||
"proper assignments and access rights configured in their user account "
|
||
"settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:117
|
||
msgid ""
|
||
"If an employee has time off scheduled in the *Time Off* application, they "
|
||
"are **not** assigned tickets during that time. If no employees are "
|
||
"available, the system looks ahead until there is a match."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:122
|
||
msgid ":ref:`Manage users <users/add-individual>`"
|
||
msgstr ":ref:`Benutzer verwalten <users/add-individual>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:123
|
||
msgid ":doc:`Access rights <../../../general/users/access_rights>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:126
|
||
msgid "Create or modify stages"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:128
|
||
msgid ""
|
||
"*Stages* are used to organize the *Helpdesk* pipeline and track the progress"
|
||
" of tickets. Stages are customizable, and can be renamed to fit the needs of"
|
||
" each team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:132
|
||
msgid ""
|
||
":ref:`Developer mode <developer-mode>` **must** be activated to access the "
|
||
"stages menu. To activate developer mode, go to :menuselection:`Settings app "
|
||
"--> General Settings --> Developer Tools`, and click :guilabel:`Activate the"
|
||
" developer mode`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:136
|
||
msgid ""
|
||
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Stages`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:139
|
||
msgid ""
|
||
"The default list view on the :guilabel:`Stages` page displays the stages "
|
||
"currently available in *Helpdesk*. They are listed in the order they appear "
|
||
"in the pipeline."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
|
||
msgid ""
|
||
"To change the order of the stages, click the :guilabel:`(six square)` icon, "
|
||
"to the left of the stage name, and drag it to the desired place on the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid ""
|
||
"View of the stage list page emphasizing the buttons used to change the order the stages\n"
|
||
"appear in the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:151
|
||
msgid ""
|
||
"Change the stage order on the Kanban view of a *Helpdesk* team's pipeline by"
|
||
" dragging and dropping individual columns."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:154
|
||
msgid ""
|
||
"To create a new stage, click the :guilabel:`New` button at the top-left of "
|
||
"the stage list. Doing so reveals a blank stage form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:157
|
||
msgid ""
|
||
"Choose a :guilabel:`Name` for the new stage, and add a description, if "
|
||
"desired. Then, proceed to fill out the remaining fields following the steps "
|
||
"below."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid "View of a stage's settings page in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:165
|
||
msgid "Add email and SMS templates to stages"
|
||
msgstr "E-Mail- und SMS-Vorlagen zu Phasen hinzufügen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:167
|
||
msgid ""
|
||
"When an :guilabel:`Email Template` is added to a stage, an email is "
|
||
"automatically sent to the customer when a ticket reaches that specific stage"
|
||
" in the pipeline. Likewise, adding an :guilabel:`SMS Template` triggers an "
|
||
"SMS text message to send to the customer."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:172
|
||
msgid ""
|
||
"SMS Text Messaging is an :doc:`In-App Purchase (IAP) "
|
||
"<../../../general/in_app_purchase/>` service that requires prepaid credits "
|
||
"to work. Refer to `SMS Pricing FAQ <https://iap-"
|
||
"services.odoo.com/iap/sms/pricing>`_ for additional information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:176
|
||
msgid ""
|
||
"To select an existing email template, select it from the :guilabel:`Email "
|
||
"Template` field. Click on the :guilabel:`→ (Internal Link)` icon to the "
|
||
"right of the field to edit the chosen template."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:179
|
||
msgid ""
|
||
"To create a new template, click the field, and enter a title for the new "
|
||
"template. Then, select :guilabel:`Create and edit` from the drop-down menu "
|
||
"that appears, and complete the form details."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:182
|
||
msgid ""
|
||
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
|
||
"Template`."
|
||
msgstr ""
|
||
"Folgen Sie denselben Schritten, um eine :guilabel:`SMS-Vorlage` auszuwählen,"
|
||
" zu bearbeiten oder zu erstellen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid "View of an SMS template setup page in Odoo Helpdesk"
|
||
msgstr "Ansicht der Einstellungsseite einer SMS-Vorlage in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:189
|
||
msgid ":doc:`../../../general/email_communication/email_template`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:192
|
||
msgid "Assign stages to a team"
|
||
msgstr "Einem Team Phasen zuweisen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:194
|
||
msgid ""
|
||
"Make a selection in the :guilabel:`Helpdesk Teams` field on the "
|
||
":guilabel:`Stages` form. More than one team may be selected, since the same "
|
||
"stage can be assigned to multiple teams."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:198
|
||
msgid "Fold a stage"
|
||
msgstr "Eine Phase einklappen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:200
|
||
msgid ""
|
||
"By default, stages are unfolded in the Kanban view of either tickets "
|
||
"dashboard: :guilabel:`My Tickets` (:menuselection:`Helpdesk app --> Tickets "
|
||
"--> My Tickets`) or :guilabel:`All Tickets` (:menuselection:`Helpdesk app "
|
||
"--> Tickets --> All Tickets`)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:204
|
||
msgid ""
|
||
"Tickets in an unfolded stage are visible in the pipeline under the stage "
|
||
"name, and are considered *open*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:207
|
||
msgid ""
|
||
"Stages can be configured to be folded in the Kanban view of a tickets page "
|
||
"(:guilabel:`My Tickets` or :guilabel:`All Tickets`)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:210
|
||
msgid ""
|
||
"The name of the folded stages are still visible, though the tickets in the "
|
||
"stage are no longer immediately visible."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:213
|
||
msgid ""
|
||
"To fold a stage, check the :guilabel:`Folded in Kanban` box on the "
|
||
":guilabel:`Stages` form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:216
|
||
msgid ""
|
||
"Tickets that reach a *folded* stage are considered *closed*. Closing a "
|
||
"ticket before the work is completed can result in reporting and "
|
||
"communication issues. This setting should **only** be enabled for stages "
|
||
"that are considered *closing* stages."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:220
|
||
msgid ""
|
||
"Stages can be temporarily folded in the Kanban view of the tickets pipeline,"
|
||
" as well."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:222
|
||
msgid ""
|
||
"View a specific team's pipeline by navigating to :menuselection:`Helpdesk "
|
||
"app`, and clicking the team's Kanban card."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:225
|
||
msgid ""
|
||
"Select a stage to fold temporarily, then click the :guilabel:`⚙️ (gear)` "
|
||
"icon, and select :guilabel:`Fold`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid ""
|
||
"Kanban view of a Helpdesk stage, with the temporary fold option emphasized."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:233
|
||
msgid ""
|
||
"Manually folding a stage from the Kanban view is temporary and does **not** "
|
||
"close the tickets in the stage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
|
||
msgid "Help Center"
|
||
msgstr "Hilfezentrum"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* integrates with the *Forum*, *eLearning*, and *Knowledge* "
|
||
"apps to create the *Help Center*. The *Help Center* is a centralized "
|
||
"location where teams and customers can search for and share detailed "
|
||
"information about products and services."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid ""
|
||
"Overview of the settings page of a team emphasizing the Help Center "
|
||
"features."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
|
||
msgid ""
|
||
"To activate any *Help Center* features (*Forums*, *eLearning*, or "
|
||
"*Knowledge*) on a *Helpdesk* team, go to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new "
|
||
"one <getting_started>`. Verify the :guilabel:`Visibility` of the team is set"
|
||
" to :guilabel:`Invited portal users and all internal users (public)` in the "
|
||
":guilabel:`Visibility & Assignment` section."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:22
|
||
msgid ""
|
||
"Additionally, the :guilabel:`Website Form` option on the *Helpdesk* team "
|
||
"page **must** be enabled to activate any of the *Help Center* features. When"
|
||
" one or more of the *Help Center* features is enabled, the "
|
||
":guilabel:`Website Form` is automatically enabled, as well."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:27
|
||
msgid ""
|
||
"Since all of the *Help Center* features require integration with other "
|
||
"applications, enabling any of them may result in the installation of "
|
||
"additional modules or applications."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:30
|
||
msgid ""
|
||
"Installing a new application on a *One-App-Free* database will trigger a "
|
||
"15-day trial. At the end of the trial, if a paid subscription has **not** "
|
||
"been added to the database, it will no longer be active or accessible."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:35
|
||
msgid ":doc:`Getting Started <getting_started>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:38
|
||
msgid "Knowledge"
|
||
msgstr "Wissensdatenbank"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:40
|
||
msgid ""
|
||
"Odoo's *Knowledge* application is a collaborative library, where users can "
|
||
"store, edit, and share information. The *Knowledge* app is accessible "
|
||
"throughout the database by clicking on the :guilabel:`Knowledge (bookmark)` "
|
||
"icon."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a message in Helpdesk focusing on the Knowledge bookmark icon."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
|
||
msgid "Enable Knowledge on a Helpdesk team"
|
||
msgstr "Wissensdatenbank für ein Kundendienstteam aktivieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:51
|
||
msgid ""
|
||
"To enable the *Knowledge* feature on a *Helpdesk* team, go to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and "
|
||
"select a team, or create a :doc:`new one <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:54
|
||
msgid ""
|
||
"When a team has been selected or created, Odoo displays that team's detail "
|
||
"form."
|
||
msgstr ""
|
||
"Sobald ein Team ausgewählt oder erstellt wurde, zeigt Odoo das "
|
||
"Detailformular des Teams an."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:56
|
||
msgid ""
|
||
"On the team's detail form, scroll down to the :guilabel:`Help Center` "
|
||
"section. Then, click the box next to :guilabel:`Knowledge` to activate the "
|
||
"*Knowledge* feature. When clicked, a new field labeled, :guilabel:`Article` "
|
||
"appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:60
|
||
msgid ""
|
||
"Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, "
|
||
"there is only one option in the drop-down menu titled :guilabel:`Help`, "
|
||
"which Odoo provides by default. Select :guilabel:`Help` from the drop-down "
|
||
"menu to choose this article."
|
||
msgstr ""
|
||
"Wenn Sie auf das Feld :guilabel:`Artikel` klicken, erscheint ein Drop-down-"
|
||
"Menü. Zunächst gibt es in dem Drop-down-Menü nur eine Option mit der "
|
||
"Bezeichnung :guilabel:`Hilfe`, die Odoo standardmäßig anbietet. Wählen Sie "
|
||
":guilabel:`Hilfe` aus dem Drop-down-Menü aus, um diesen Artikel auszuwählen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:65
|
||
msgid ""
|
||
"To create a new article, go to the :menuselection:`Knowledge app`, then "
|
||
"hover the cursor next to the :guilabel:`Workspace` section heading, located "
|
||
"in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ "
|
||
"(plus sign)` icon."
|
||
msgstr ""
|
||
"Um einen neuen Artikel zu erstellen, gehen Sie zur "
|
||
":menuselection:`Wissensdatenbank-App`, streifen Sie dann mit dem Mauszeiger "
|
||
"über die Abschnittsüberschrift des :guilabel:`Arbeitsbereichs`, der sich in "
|
||
"der linken Seitenleiste befindet. Wenn Sie den Mauszeiger dorthin bewegen, "
|
||
"erscheint das ausgeblendete Symbol :guilabel:`➕ (Pluszeichen)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:69
|
||
msgid ""
|
||
"Click the :guilabel:`➕ (plus sign)` icon to create a new article in the "
|
||
":guilabel:`Workspace`. In the upper-right corner of the page, click the "
|
||
":guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle "
|
||
"switch until it reads :guilabel:`Article Published`. It can then be added to"
|
||
" a *Helpdesk* team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
|
||
msgid ""
|
||
"Once an article has been created and assigned to a *Helpdesk* team, content "
|
||
"can be added and organized through the *Knowledge* app."
|
||
msgstr ""
|
||
"Sobald ein Artikel erstellt und einem *Kundendienst*-Team zugewiesen wurde, "
|
||
"können Inhalte über die *Wissensdatenbank*-App hinzugefügt und organisiert "
|
||
"werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:78
|
||
msgid ""
|
||
":doc:`Editing Knowledge articles "
|
||
"<../../../productivity/knowledge/articles_editing>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:81
|
||
msgid "Search articles from a Helpdesk ticket"
|
||
msgstr "Artikel aus einem Kundendienstticket suchen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
|
||
msgid ""
|
||
"When members of a *Helpdesk* team are trying to solve a ticket, they can "
|
||
"search through the content in the *Knowledge* app for more information on "
|
||
"the issue."
|
||
msgstr ""
|
||
"Wenn Mitglieder eines *Kundendienst*-Teams versuchen, ein Ticket zu lösen, "
|
||
"können sie die Inhalte in der *Wissensdatenbank*-App nach weiteren "
|
||
"Informationen zu dem Problem durchsuchen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:86
|
||
msgid ""
|
||
"To search *Knowledge* articles, open a ticket — either from the *Helpdesk* "
|
||
"app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> "
|
||
"All Tickets`, then select a ticket from the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:90
|
||
msgid "When a ticket is selected, Odoo reveals that ticket's detail form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
|
||
msgid ""
|
||
"Click the :guilabel:`Knowledge (bookmark)` icon, located at the top-right of"
|
||
" the page, to open a pop-up search window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of knowledge search window from a helpdesk ticket."
|
||
msgstr ""
|
||
"Ansicht eines Suchfensters der Wissensdatenbank aus einem "
|
||
"Kundendienstticket."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:100
|
||
msgid ""
|
||
"*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to"
|
||
" open the command palette, then typing `?`, followed by the name of the "
|
||
"desired article."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:103
|
||
msgid ""
|
||
"When Odoo reveals the desired article, click it, or highlight the "
|
||
":guilabel:`Article` title, and press :command:`Enter`. This will open the "
|
||
"article in the :guilabel:`Knowledge` application."
|
||
msgstr ""
|
||
"Wenn Odoo den gewünschten Artikel anzeigt, klicken Sie darauf oder markieren"
|
||
" Sie den Titel des :guilabel:`Artikels` und drücken Sie :command:`Enter`. "
|
||
"Dadurch wird der Artikel in der :guilabel:`Wissendatenbank`-App angezeigt."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:106
|
||
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
|
||
msgstr ""
|
||
"Drücken Sie :command:`Strg + Enter`, um den Artikel in einem neuen Reiter zu"
|
||
" öffnen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:109
|
||
msgid ""
|
||
"If a more in-depth search is required, press :command:`Alt + B`. That "
|
||
"reveals a separate page, in which a more detailed search can occur."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:113
|
||
msgid "Share an article to the Help Center"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
|
||
msgid ""
|
||
"To make a *Knowledge* article available to customers and website visitors, "
|
||
"it **must** be published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:118
|
||
msgid ""
|
||
"Even though the *Help* article has been enabled on a team, Odoo does **not**"
|
||
" share all the nested articles to the web. Individual articles intended for "
|
||
"customers **must** be published for them to be viewable on the website."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:122
|
||
msgid ""
|
||
"To publish an article, navigate to the desired article, by following the "
|
||
"above steps, and click the :guilabel:`Share` icon in the upper-right corner."
|
||
" This reveals a menu. Slide the toggle button labeled :guilabel:`Share to "
|
||
"Web` to read :guilabel:`Article Published`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a knowledge article focused on sharing and publishing options."
|
||
msgstr ""
|
||
"Ansicht eines Wissensdatenbankartikels mit Schwerpunkt auf den Optionen zum "
|
||
"Teilen und Veröffentlichen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
|
||
msgid "Solve tickets with a clipboard box"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
|
||
msgid ""
|
||
"*Clipboard* boxes can be added to *Knowledge* articles to allow content to "
|
||
"be reused, copied, sent as messages, or added to the description on a "
|
||
"ticket. This allows teams to maintain consistency when answering customer "
|
||
"tickets, and minimize the amount of time spent on responding to repeat "
|
||
"questions."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:138
|
||
msgid "Add clipboard boxes to articles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:140
|
||
msgid ""
|
||
"To create a clipboard box, go to :menuselection:`Knowledge app --> Help`. "
|
||
"Click on an existing nested article or create a new one by clicking the "
|
||
":guilabel:`➕ (plus sign)` icon next to *Help*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:143
|
||
msgid ""
|
||
"Type `/` to open the *powerbox*, and view a drop-down list of :doc:`commands"
|
||
" <../../../productivity/knowledge/articles_editing>`. Select or type "
|
||
"`clipboard`. A gray block is then added to the page. Add any necessary "
|
||
"content to this block."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a clipboard in knowledge with focus on send and copy options."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:152
|
||
msgid ""
|
||
"Clipboard boxes only display the :guilabel:`Use as description` or "
|
||
":guilabel:`Send as Message` options if they are accessed directly from the "
|
||
"*Helpdesk*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:156
|
||
msgid "Use clipboard boxes in tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
|
||
msgid ""
|
||
"Clipboard boxes can be used to respond directly to a *Helpdesk* ticket as a "
|
||
"message, or to add information to the ticket's description."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:161
|
||
msgid ""
|
||
"To use clipboard boxes in a *Helpdesk* ticket, first, open a ticket, either "
|
||
"from the :guilabel:`Helpdesk` dashboard or by going to "
|
||
":menuselection:`Helpdesk app --> Tickets --> All Tickets` and selecting a "
|
||
"ticket from the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
|
||
msgid ""
|
||
"Click on the :guilabel:`Knowledge (bookmark)` icon in the top-right corner. "
|
||
"This opens a search window. In this search window, select, or search, for "
|
||
"the desired article. Doing so reveals that article page in the Odoo "
|
||
"*Knowledge* application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
|
||
msgid ""
|
||
"To use a clipboard box to respond to a ticket, click :guilabel:`Send as "
|
||
"message` in the upper-right corner of the clipboard box, located in the body"
|
||
" of the article."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:172
|
||
msgid ""
|
||
"Doing so opens a :guilabel:`Compose Email` pop-up window. In this window, "
|
||
"select the recipients, make any necessary additions or edits to the "
|
||
"clipboard content, then click :guilabel:`Send`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:176
|
||
msgid ""
|
||
"To use a clipboard box to add information to a ticket's description, click "
|
||
":guilabel:`Use as description` in the upper-right corner of the clipboard "
|
||
"box, located in the body of the article. Doing so does **not** replace the "
|
||
"existing text in a ticket's description. The content from the clipboard box "
|
||
"is added as additional text."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
|
||
msgid "Community Forum"
|
||
msgstr "Community-Forum"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:186
|
||
msgid ""
|
||
"A *Community Forum* provides a space for customers to answer each other's "
|
||
"questions and share information. By integrating a forum with a *Helpdesk* "
|
||
"team, tickets submitted by customers can be converted to posts and shared."
|
||
msgstr ""
|
||
"Ein *Community-Forum* bietet Kunden einen Raum, in dem sie sich gegenseitig "
|
||
"Fragen beantworten und Informationen austauschen können. Durch die "
|
||
"Integration eines Forums mit einem *Kundendienst*-Team können von Kunden "
|
||
"eingereichte Tickets in Beiträge umgewandelt und geteilt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:191
|
||
msgid "Enable forums on a Helpdesk team"
|
||
msgstr "Foren für ein Kundendienstteam aktivieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:193
|
||
msgid ""
|
||
"To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by "
|
||
"navigating to :menuselection:`Helpdesk app --> Configuration --> Helpdesk "
|
||
"Teams` and select a team, or create a :doc:`new one <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:197
|
||
msgid ""
|
||
"Selecting or creating a team reveals that team's detail form. Scroll down to"
|
||
" the :guilabel:`Help Center` section of features, and enable "
|
||
":guilabel:`Community Forum`, by checking the box beside it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:200
|
||
msgid ""
|
||
"When activated, a new field labeled :guilabel:`Forums` appears beneath."
|
||
msgstr ""
|
||
"Wenn diese Funktion aktiviert ist, erscheint ein neues Feld mit der "
|
||
"Bezeichnung :guilabel:`Foren` darunter."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:202
|
||
msgid ""
|
||
"Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By "
|
||
"default, there is only one option to begin with, labeled :guilabel:`Help`. "
|
||
"That is the option Odoo automatically created when the :guilabel:`Community "
|
||
"Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu"
|
||
" to enable that forum."
|
||
msgstr ""
|
||
"Klicken Sie auf das leere Feld :guilabel:`Foren`, um ein Drop-down-Menü zu "
|
||
"öffnen. Standardmäßig gibt es zunächst nur eine Option namens "
|
||
":guilabel:`Hilfe`. Das ist die Option, die Odoo automatisch erstellt hat, "
|
||
"als die Funktion :guilabel:`Community-Foren` aktiviert wurde. Wählen Sie "
|
||
":guilabel:`Hilfe` aus dem Drop-down-Menü aus, um dieses Forum zu aktivieren."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:207
|
||
msgid ""
|
||
"To create a new forum, type a name into the blank :guilabel:`Forums` field, "
|
||
"then click the :guilabel:`Create and Edit` option. Multiple forums can be "
|
||
"selected in this field."
|
||
msgstr ""
|
||
"Um ein neues Forum zu erstellen, geben Sie einen Namen in das leere Feld "
|
||
":guilabel:`Foren` ein und klicken dann auf die Option :guilabel:`Erstellen "
|
||
"und bearbeiten`. In diesem Feld können Sie mehrere Foren auswählen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:211
|
||
msgid ":doc:`Forum documentation <../../../websites/forum>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:214
|
||
msgid "Create a forum post from a Helpdesk ticket"
|
||
msgstr "Ein Forumsbeitrag aus einem Kundendienstticket erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
|
||
msgid ""
|
||
"When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team"
|
||
" can be converted to forum posts."
|
||
msgstr ""
|
||
"Wenn ein *Kundendienst*-Team ein *Forum* aktiviert hat, können Tickets, die "
|
||
"bei diesem Team eingereicht werden, in Forumsbeiträge umgewandelt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:219
|
||
msgid ""
|
||
"To do that, select a ticket, either from a team's pipeline or from "
|
||
":menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` "
|
||
"application."
|
||
msgstr ""
|
||
"Wählen Sie dazu ein Ticket aus, entweder aus der Pipeline eines Teams oder "
|
||
"aus :menuselection:`Tickets --> Alle Tickets` in der "
|
||
":guilabel:`Kundendienst`-App."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:222
|
||
msgid ""
|
||
"At the top of the ticket detail form, click the :guilabel:`Share on Forum` "
|
||
"button."
|
||
msgstr ""
|
||
"Klicken Sie auf die Schaltfläche :guilabel:`In Forum teilen` über dem "
|
||
"Detailformular des Tickets."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid ""
|
||
"Overview of the Forums page of a website to show the available ones in Odoo "
|
||
"Helpdesk."
|
||
msgstr ""
|
||
"Übersicht der Forenseite einer Website, um die in Odoo Kundendienst "
|
||
"verfügbaren anzuzeigen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
|
||
msgid ""
|
||
"When clicked, a pop-up window appears. Here, the :guilabel:`Forum` post and "
|
||
":guilabel:`Title` can be edited to correct any typos, or modified to remove "
|
||
"any proprietary or client information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:231
|
||
msgid ""
|
||
":guilabel:`Tags` can also be added to help organize the post in the forum, "
|
||
"making it easier for users to locate during a search. When all adjustments "
|
||
"have been made, click :guilabel:`Create and View Post`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:236
|
||
msgid "eLearning"
|
||
msgstr "E-Learning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
|
||
msgid ""
|
||
"Odoo *eLearning* courses offer customers additional training and content in "
|
||
"the form of videos, presentations, and certifications/quizzes. Providing "
|
||
"additional training enables customers to work through issues and find "
|
||
"solutions on their own. They can also develop a deeper understanding of the "
|
||
"services and products they are using."
|
||
msgstr ""
|
||
"Odoo *E-Learning*-Kurse bieten Kunden zusätzliche Schulungen und Inhalte in "
|
||
"Form von Videos, Präsentationen und Zertifizierungen/Quiz. Das Angebot "
|
||
"zusätzlicher Schulungen ermöglicht es Kunden, Probleme selbst anzupacken und"
|
||
" zu lösen. Sie können auch ein tieferes Verständnis für die Dienstleistungen"
|
||
" und Produkte entwickeln, die sie nutzen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:244
|
||
msgid "Enable eLearning courses on a Helpdesk team"
|
||
msgstr "E-Learning-Kurse für ein Kundendienstteam aktivieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:246
|
||
msgid ""
|
||
"To enable *eLearning* courses on a *Helpdesk* team, go to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and "
|
||
"select a team, or create a :doc:`new one <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
|
||
msgid ""
|
||
"On the team's settings page, scroll to the :guilabel:`Help Center` section, "
|
||
"and check the box next to :guilabel:`eLearning`. A new field appears below, "
|
||
"labeled :guilabel:`Courses`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
|
||
msgid ""
|
||
"Click the empty field next to :guilabel:`Courses` beneath the "
|
||
":guilabel:`eLearning` feature to reveal a drop-down menu. Select an "
|
||
"available course from the drop-down menu, or type a title into the field, "
|
||
"and click :guilabel:`Create and edit` to create a new course from this page."
|
||
" Multiple courses can be assigned to a single team."
|
||
msgstr ""
|
||
"Klicken Sie auf das leere Feld neben :guilabel:`Kurse` unter der Funktion "
|
||
":guilabel:`E-Learning`, um ein Drop-down-Menü zu öffnen. Wählen Sie einen "
|
||
"verfügbaren Kurs aus dem Drop-down-Menü oder geben Sie einen Titel in das "
|
||
"Feld ein und klicken Sie auf :guilabel:`Erstellen und bearbeiten`, um einen "
|
||
"neuen Kurs auf dieser Seite zu erstellen. Einem Team können mehrere Kurse "
|
||
"zugewiesen werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:258
|
||
msgid "Create an eLearning course"
|
||
msgstr "Einen E-Learning-Kurs erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:260
|
||
msgid ""
|
||
"A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's"
|
||
" settings page, as in the step above, or from the *eLearning* app."
|
||
msgstr ""
|
||
"Ein neuer *E-Learning*-Kurs kann über die Einstellungsseite des "
|
||
":guilabel:`Kundendienst`-Teams, wie im obigen Schritt, oder über die "
|
||
"*E-Learning*-App erstellt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
|
||
msgid ""
|
||
"To create a course directly through the *eLearning* application, navigate to"
|
||
" :menuselection:`eLearning --> New`. This reveals a blank course template "
|
||
"that can be customized and modified as needed."
|
||
msgstr ""
|
||
"Um einen Kurs direkt über die *E-Learning*-App zu erstellen, navigieren Sie "
|
||
"zu :menuselection:`E-Learning --> Neu`. Dort finden Sie eine leere "
|
||
"Kursvorlage, die Sie nach Bedarf anpassen und verändern können."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
|
||
msgid ""
|
||
"On the course template page, add a :guilabel:`Course Title`, and below that,"
|
||
" :guilabel:`Tags`."
|
||
msgstr ""
|
||
"Fügen Sie auf der Kursvorlagenseite einen :guilabel:`Kursnamen` und darunter"
|
||
" :guilabel:`Stichwörter` ein."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
|
||
msgid "Click on the :guilabel:`Options` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
|
||
msgid ""
|
||
"Under :guilabel:`Access Rights`, select which users are able to view and "
|
||
"enroll in the course."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
|
||
msgid ""
|
||
"The :guilabel:`Show Course To` field defines who can access the courses. The"
|
||
" :guilabel:`Enroll Policy` field specifies how they can register for the "
|
||
"course."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
|
||
msgid ""
|
||
"Under :guilabel:`Display`, choose the preferred course :guilabel:`Type`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
|
||
msgid "Add content to an eLearning course"
|
||
msgstr "Einem E-Learning-Kurs Inhalt hinzufügen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
|
||
msgid ""
|
||
"To add content to a course, click the :guilabel:`Content` tab and select "
|
||
":guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-"
|
||
"down menu and upload the file, or paste the link, where instructed. Click "
|
||
":guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize "
|
||
"the course in sections."
|
||
msgstr ""
|
||
"Um einem Kurs Inhalte hinzuzufügen, klicken Sie auf den Reiter "
|
||
":guilabel:`Inhalt` und wählen Sie :guilabel:`Inhalt hinzufügen`. Wählen Sie "
|
||
"den :guilabel:`Inhaltstyp` aus dem Drop-down-Menü aus und laden Sie die "
|
||
"Datei hoch oder fügen Sie den Link ein, wenn Sie dazu aufgefordert werden. "
|
||
"Klicken Sie auf :guilabel:`Speichern`, wenn Sie fertig sind. Klicken Sie auf"
|
||
" :guilabel:`Abschnitt hinzufügen`, um den Kurs in Abschnitte einzuteilen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a course being published for Odoo Helpdesk."
|
||
msgstr "Ansicht eines Kurses, der für Odoo Kundendienst veröffentlicht wird"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
|
||
msgid ""
|
||
"In order to add a certification to a course, go to :menuselection:`eLearning"
|
||
" --> Configuration --> Settings`, check the box labeled "
|
||
":guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
|
||
msgstr ""
|
||
"Um einem Kurs eine Zertifizierung hinzuzufügen, gehen Sie zu "
|
||
":menuselection:`E-Learning --> Konfiguration --> Einstellungen`, markieren "
|
||
"Sie das Kästchen :guilabel:`Zertifizierungen` und :guilabel:`Speichern` Sie,"
|
||
" um die Einstellung zu aktivieren."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:296
|
||
msgid ""
|
||
"`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
|
||
msgstr ""
|
||
"`Odoo-Tutorials: E-Learning <https://www.odoo.com/slides/elearning-56>`_"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:299
|
||
msgid "Publish an eLearning course"
|
||
msgstr "Einen E-Learning-Kurs veröffentlichen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:301
|
||
msgid ""
|
||
"To allow customers to enroll in a course, both the course and the contents "
|
||
"**must** be published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:304
|
||
msgid ""
|
||
"If the course is published, but the contents of the course are **not** "
|
||
"published, customers can enroll in the course on the website, but they are "
|
||
"**not** able to view any of the course content. Knowing this, it may be "
|
||
"beneficial to publish the course first, if the course contents are intended "
|
||
"to be released over time, such as classes with a weekly schedule."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
|
||
msgid ""
|
||
"To make the entire course available at once, each piece of course content "
|
||
"must be published first, then the course can be published."
|
||
msgstr ""
|
||
"Um den gesamten Kurs auf einmal zur Verfügung zu stellen, muss zuerst jeder "
|
||
"einzelne Kursinhalt veröffentlicht werden, dann kann der Kurs veröffentlicht"
|
||
" werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:312
|
||
msgid ""
|
||
"To publish a course, choose a course from the *eLearning* dashboard. On the "
|
||
"course template page, click the :guilabel:`Go to Website` smart button."
|
||
msgstr ""
|
||
"Um einen Kurs zu veröffentlichen, wählen Sie einen Kurs aus dem "
|
||
"*E-Learning*-Dashboard aus. Klicken Sie auf der Seite mit der Kursvorlage "
|
||
"auf die intelligente Schaltfläche :guilabel:`Gehe zu Website`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:315
|
||
msgid ""
|
||
"This will reveal the front end of the course's web page. At the top of the "
|
||
"course web page, move the :guilabel:`Unpublished` toggle switch to "
|
||
":guilabel:`Published`."
|
||
msgstr ""
|
||
"Dadurch wird das Frontend der Kurswebseite angezeigt. Schieben Sie oben auf "
|
||
"der Kurswebseite den Schalter :guilabel:`Unveröffentlicht` auf "
|
||
":guilabel:`Veröffentlicht`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
|
||
msgid "Publish eLearning course contents from the back-end"
|
||
msgstr "E-Learning-Kursinhalte aus dem Backend veröffentlichen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:321
|
||
msgid ""
|
||
"To publish *eLearning* course content from the back-end, choose a course "
|
||
"from the *eLearning* dashboard. On the course template page, click the "
|
||
":guilabel:`Published Contents` smart button."
|
||
msgstr ""
|
||
"Um einen *E-Learning*-Kursinhalt aus dem Backend zu veröffentlichen, wählen "
|
||
"Sie einen Kurs aus dem *E-Learning*-Dashboard aus. Klicken Sie auf der "
|
||
"Kursvorlagenseite auf die intelligente Schaltfläche "
|
||
":guilabel:`Veröffentlichte Inhalte`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:324
|
||
msgid ""
|
||
"Doing so reveals a separate page displaying all the published content "
|
||
"related to that course. Remove the default :guilabel:`Published` filter from"
|
||
" the search bar in the upper-right corner, to reveal all the content related"
|
||
" to the course - even the non-published content."
|
||
msgstr ""
|
||
"Dadurch wird eine separate Seite angezeigt, die alle veröffentlichten "
|
||
"Inhalte zu diesem Kurs enthält. Entfernen Sie den Standardfilter "
|
||
":guilabel:`Veröffentlicht` aus der Suchleiste in der oberen rechten Ecke, um"
|
||
" alle mit dem Kurs verbundenen Inhalte anzuzeigen – auch die "
|
||
"unveröffentlichten Inhalte."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:328
|
||
msgid ""
|
||
"Click the :guilabel:`≣ (bars)` icon in the upper-right corner, directly "
|
||
"beneath the search bar to switch to list view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:331
|
||
msgid ""
|
||
"While in list view, there is a checkbox on the far-left of the screen, above"
|
||
" the listed courses, to the left of the :guilabel:`Title` column title. When"
|
||
" that checkbox is clicked, all the course contents are selected at once."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:335
|
||
msgid ""
|
||
"With all the course content selected, click any of the boxes in the "
|
||
":guilabel:`Is Published` column. This reveals a pop-up window, asking for "
|
||
"confirmation that all selected records are intended to be published. Click "
|
||
":guilabel:`Confirm` to automatically publish all course content."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a course contents being published in Odoo Helpdesk back-end."
|
||
msgstr ""
|
||
"Ansicht von Kursinhalten, die im Backend von Odoo Kundendienst "
|
||
"veröffentlicht werden"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
|
||
msgid "Customer ratings"
|
||
msgstr "Kundenbewertungen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
|
||
msgid ""
|
||
"Asking customers to rate the support they received from a *Helpdesk* team "
|
||
"provides an opportunity to gauge team performance and track customer "
|
||
"satisfaction. Ratings can be published to the portal, providing customers "
|
||
"with a general overview of the team's performance."
|
||
msgstr ""
|
||
"Wenn Sie Kunden darum bitten, den Support zu bewerten, den sie von einem "
|
||
"*Kundendienstteam* erhalten haben, können Sie die Leistung des Teams "
|
||
"beurteilen und die Kundenzufriedenheit verfolgen. Die Bewertungen können auf"
|
||
" dem Portal veröffentlicht werden, sodass die Kunden einen allgemeinen "
|
||
"Überblick über die Leistung des Teams erhalten."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
|
||
msgid "Enable customer ratings on a Helpdesk team"
|
||
msgstr "Kundenbewertungen für ein Kundendienstteam aktivieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
|
||
msgid ""
|
||
"To enable *customer ratings* on a helpdesk team by going to "
|
||
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
|
||
"the list and navigate to the settings page. Scroll to the "
|
||
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
|
||
"Ratings`."
|
||
msgstr ""
|
||
"Um *Kundenbewertungen* für ein Kundendienstteam zu aktivieren, gehen Sie zu "
|
||
":menuselection:`Kundendienst --> Konfiguration --> Teams`. Wählen Sie ein "
|
||
"Team aus der Liste aus und gehen Sie zur Einstellungsseite. Scrollen Sie zum"
|
||
" Abschnitt :guilabel:`Leistung` und kreuzen Sie das Kästchen "
|
||
":guilabel:`Kundenbewertungen` an."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||
msgid ""
|
||
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
|
||
"in Odoo Helpdesk."
|
||
msgstr ""
|
||
"Überblick der Einstellungsseite eines Kundendienstteams mit Hervorhebung der"
|
||
" Funktion zur Bewertung von Tickets in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
|
||
msgid "Set a ratings request email template on a stage"
|
||
msgstr "Eine E-Mail-Vorlage für Bewertungsanfragen für eine Phase einrichten"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
|
||
msgid ""
|
||
"To automatically request ratings from customers once their tickets have "
|
||
"closed, an email template should be added to the appropriate stage."
|
||
msgstr ""
|
||
"Um automatisch Bewertungen von Kunden anzufragen, sobald ihre Tickets "
|
||
"geschlossen wurden, sollten Sie eine E-Mail-Vorlage zur entsprechenden Phase"
|
||
" hinzufügen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
|
||
msgid ""
|
||
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
|
||
" settings page, (see above) click the :guilabel:`Set an Email Template on "
|
||
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
|
||
"create a new stage."
|
||
msgstr ""
|
||
"Sobald die Einstellung :guilabel:`Kundenbewertungen` auf der "
|
||
"Einstellungsseite des Teams aktiviert wurde (siehe oben), klicken Sie auf "
|
||
"den Link :guilabel:`Eine E-Mail-Vorlage für Phasen einrichten`. Wählen Sie "
|
||
"eine Phase aus der Liste aus oder klicken Sie auf :guilabel:`Neu`, um eine "
|
||
"neue Phase zu erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
|
||
msgid ""
|
||
"Customers should only be asked to rate tickets once an issue has been "
|
||
"resolved and their ticket is closed. Therefore, a *ratings request* email "
|
||
"should only be added to a stage that is **folded** in the kanban, as tickets"
|
||
" in a *folded stage* are considered closed."
|
||
msgstr ""
|
||
"Kunden sollten erst dann aufgefordert werden, Tickets zu bewerten, wenn ein "
|
||
"Problem gelöst und ihr Ticket geschlossen wurde. Daher sollte eine E-Mail "
|
||
"mit einer *Bewertungsanfrage* nur zu einer Phase hinzugefügt werden, die im "
|
||
"Kanban **eingeklappt** ist, da Tickets in einer *eingeklappten Phase* als "
|
||
"geschlossen gelten."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
|
||
msgid ""
|
||
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
|
||
"the :guilabel:`Email Template` field. This template has been pre-configured "
|
||
"with ratings customers can use to provide feedback. To view the template, "
|
||
"click the arrow button to the right of the field."
|
||
msgstr ""
|
||
"Wählen Sie auf der Einstellungsseite der Phase `Kundendienst: "
|
||
"Ticketbewertungsanfrage` im Feld :guilabel:`E-Mail-Vorlage`. Diese Vorlage "
|
||
"ist mit Bewertungen vorkonfiguriert, die Kunden verwenden können, um "
|
||
"Feedback zu geben. Um die Vorlage anzuzeigen, klicken Sie auf die "
|
||
"Pfeilschaltfläche rechts neben dem Feld."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
|
||
msgid ""
|
||
"Once the template has been added to the stage, it will automatically send a "
|
||
"message when a ticket is moved to that stage. Customers will be asked to "
|
||
"rate the support they received with colored icons."
|
||
msgstr ""
|
||
"Wenn die Vorlage zur Phase hinzugefügt wurde, wird automatisch eine "
|
||
"Nachricht gesendet, wenn ein Ticket in diese Phase verschoben wird. Die "
|
||
"Kunden werden gebeten, den erhaltenen Support mit farbigen Symbolen zu "
|
||
"bewerten."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
|
||
msgid "*Green smiling face* - Satisfied"
|
||
msgstr "*Grünes, lächelndes Gesicht* – Zufrieden"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
|
||
msgid "*Yellow neutral face* - Okay"
|
||
msgstr "*Gelbes, neutrales Gesicht* – Okay"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
|
||
msgid "*Red frowning face* - Dissatisfied"
|
||
msgstr "*Rotes, wütendes Gesicht* – Unzufrieden"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||
msgid ""
|
||
"View of a standard helpdesk customer review email template for Odoo "
|
||
"Helpdesk."
|
||
msgstr ""
|
||
"Ansicht der Standard-E-Mail-Vorlage für die Kundenbewertung des "
|
||
"Kundendiensts für Odoo Kundendienst"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||
msgid ""
|
||
"After selecting a rating, customers are taken to a webpage where they can "
|
||
"provide specific written feedback to support their rating. Once a rating is "
|
||
"submitted, it is added to the chatter on the ticket."
|
||
msgstr ""
|
||
"Nach Auswahl einer Bewertung werden die Kunden auf eine Webseite "
|
||
"weitergeleitet, auf der sie ihr Feedback schriftlich abgeben können, um ihre"
|
||
" Bewertung zu untermauern. Sobald eine Bewertung abgegeben wurde, wird sie "
|
||
"dem Chatter zum Ticket hinzugefügt."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
|
||
msgid ""
|
||
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
|
||
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
|
||
"--> Customer Ratings`."
|
||
msgstr ""
|
||
"Kundenbewertungen können auch im Bericht zu :guilabel:`Kundenbewertungen` "
|
||
"eingesehen werden. Diesen Bericht finden Sie über "
|
||
":menuselection:`Kundendienst --> Berichtswesen --> Kundenbewertungen`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
|
||
msgid ":doc:`/applications/general/email_communication/email_template`"
|
||
msgstr ":doc:`/applications/general/email_communication/email_template`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
|
||
msgid "Publish ratings on the customer portal"
|
||
msgstr "Bewertungen im Kundenportal veröffentlichen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
|
||
msgid ""
|
||
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
|
||
"publish ratings on the team's website appears. Enabling this setting "
|
||
"provides portal users with an overview of the ratings the team has received "
|
||
"over the last thirty days. Specific written feedback will not be included; "
|
||
"only statistics of the team's performance will be visible."
|
||
msgstr ""
|
||
"Nach Aktivierung der Einstellung :guilabel:`Kundenbewertungen` erscheint "
|
||
"eine Option zur Veröffentlichung von Bewertungen auf der Website des Teams. "
|
||
"Wenn Sie diese Einstellung aktivieren, erhalten Portalbenutzer einen "
|
||
"Überblick über die Bewertungen, die das Team in den letzten dreißig Tagen "
|
||
"erhalten hat. Spezifisches schriftliches Feedback wird nicht angezeigt, "
|
||
"sondern nur Statistiken über die Leistung des Teams."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
|
||
msgid ""
|
||
"In order to display ratings on the customer portal, a team has to have their"
|
||
" visibility setting set to :guilabel:`Invited portal users and all internal "
|
||
"users`. This setting is found on the team's settings page under "
|
||
":guilabel:`Visibility`."
|
||
msgstr ""
|
||
"Um Bewertungen im Kundenportal anzeigen zu können, muss die Sichtbarkeit "
|
||
"eines Teams auf :guilabel:`Eingeladene Portalbenutzer und alle internen "
|
||
"Benutzer` eingestellt sein. Diese Einstellung finden Sie auf der "
|
||
"Einstellungsseite des Teams unter :guilabel:`Sichtbarkeit`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
|
||
msgid ""
|
||
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
|
||
"Configuration --> Teams` and select a team. Scroll to "
|
||
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
|
||
" your website`."
|
||
msgstr ""
|
||
"Gehen Sie dann zur Veröffentlichung der Bewertungen zu "
|
||
":menuselection:`Kundendienst --> Konfiguration --> Teams` und wählen Sie ein"
|
||
" Team aus. Scrollen Sie zum Abschnitt :guilabel:`Leistung` und aktivieren "
|
||
"Sie :guilabel:`Bewertungen des Teams auf Ihrer Website veröffentlichen`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
|
||
msgid ""
|
||
"To view the ratings for a team, a customer will log into the portal and "
|
||
"navigate to one of their tickets. After clicking on the team name in the "
|
||
":guilabel:`Managed By` field, they will be directed to a page with the "
|
||
"team's ratings over the past thirty days."
|
||
msgstr ""
|
||
"Um die Bewertungen für ein Team einzusehen, meldet sich ein Kunde im Portal "
|
||
"an und geht zu einem seiner Tickets. Nachdem er im Feld :guilabel:`Verwaltet"
|
||
" von` auf den Teamnamen geklickt hat, wird er auf eine Seite mit den "
|
||
"Bewertungen des Teams in den letzten dreißig Tagen weitergeleitet."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||
msgid "View of the ratings performance overview from the customer portal."
|
||
msgstr ""
|
||
"Ansicht der Leistungsübersicht der Bewertungen aus dem dem Kundenportal."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
|
||
msgid "Manually hide individual ratings"
|
||
msgstr "Einzelne Bewertungen manuell ausblenden"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
|
||
msgid ""
|
||
"Individual ratings can be manually hidden from the portal. This allows for "
|
||
"specific ratings to be kept out of the performance metrics that are shown to"
|
||
" customers."
|
||
msgstr ""
|
||
"Einzelne Bewertungen können manuell aus dem Portal ausgeblendet werden. Auf "
|
||
"diese Weise können bestimmte Bewertungen aus den Leistungskennzahlen, die "
|
||
"den Kunden angezeigt werden, herausgehalten werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
|
||
msgid ""
|
||
"To make a rating visible only to internal users, navigate to the page for a "
|
||
"rating. This can be done in one of the following ways:"
|
||
msgstr ""
|
||
"Um eine Bewertung nur für interne Benutzer sichtbar zu machen, navigieren "
|
||
"Sie zu der Seite für eine Bewertung. Dies kann auf eine der folgenden Arten "
|
||
"geschehen:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
|
||
" on one of the kanban cards for an individual rating."
|
||
msgstr ""
|
||
"Gehen Sie zu :menuselection:`Kundendienst --> Berichtswesen --> "
|
||
"Kundenbewertungen` und klicken Sie auf eine der Kanban-Karten für eine "
|
||
"einzelne Bewertung."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
|
||
msgid ""
|
||
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
|
||
" the :guilabel:`Open` filter from the search bar. Then filter by "
|
||
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
|
||
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
|
||
msgstr ""
|
||
"Gehen Sie zu :menuselection:`Kundendienst --> Tickets --> Alle Tickets` und "
|
||
"entfernen Sie den :guilabel:`Offen` aus der Suchleiste. Filtern Sie dann "
|
||
"nach :guilabel:`Zufrieden`, :guilabel:`Okay` und/oder "
|
||
":guilabel:`Unzufrieden`. Wählen Sie ein Ticket aus den Ergebnissen aus. "
|
||
"Klicken Sie auf die intelligente Schaltfläche :guilabel:`Bewertung`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
|
||
msgid ""
|
||
"Once on the rating details page, check the :guilabel:`Visible Internally "
|
||
"Only` box."
|
||
msgstr ""
|
||
"Kreuzen Sie auf der Seite zu den Details der Bewertung das Kästchen "
|
||
":guilabel:`Nur intern sichtbar` an."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:350
|
||
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
|
||
msgstr ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
|
||
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
|
||
msgstr ":doc:`/applications/services/helpdesk/overview/reports`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||
msgid "Receiving tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
|
||
"assistance, such as email, live chat, and through a website's submission "
|
||
"form. The variety of these contact options provides customers with multiple "
|
||
"opportunities to receive support quickly while also allowing the support "
|
||
"team to manage multi-channel support tickets from one central location."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
|
||
msgid "Enable channel options to submit tickets"
|
||
msgstr "Kanaloptionen aktivieren, um Tickets einzureichen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, "
|
||
"and choose an existing team, or click :guilabel:`New` to :doc:`create a new "
|
||
"team <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
|
||
msgid ""
|
||
"On the team's settings page, scroll down to the :guilabel:`Channels` and "
|
||
":guilabel:`Help Center` sections. Enable one or more channels by checking "
|
||
"the respective boxes."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
|
||
msgid ":ref:`Email Alias <helpdesk/receiving_tickets/email-alias>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
|
||
msgid ":ref:`Live Chat <helpdesk/receiving_tickets/live-chat>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
|
||
msgid ":ref:`Website Form <helpdesk/receiving_tickets/website-form>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
|
||
msgid "Email Alias"
|
||
msgstr "E-Mail-Alias"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:28
|
||
msgid ""
|
||
"The *Email Alias* setting creates tickets from messages sent to that team's "
|
||
"specified email alias."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:31
|
||
msgid ""
|
||
"The following steps are for **Odoo Online** and **Odoo.sh** databases. For "
|
||
"**On-premise** databases, external servers are required for email aliases."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:34
|
||
msgid ""
|
||
"When a new *Helpdesk* team is created, an email alias is created for it. "
|
||
"This alias can be changed on the team's settings page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
|
||
msgid ""
|
||
"To change a *Helpdesk* team's email alias, navigate to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||
"click on a team name to open its settings page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:40
|
||
msgid ""
|
||
"Then, scroll to :menuselection:`Channels --> Email Alias`. In the "
|
||
":guilabel:`Alias` field, type the desired name for the team's email alias."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of the settings page of a Helpdesk team emphasizing the email alias feature in Odoo\n"
|
||
"Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"Custom email domains are **not** required in order to use an email alias, "
|
||
"however, they can be configured through the *Settings* app."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:52
|
||
msgid ""
|
||
"If the database does not have a custom domain already configured, click "
|
||
":guilabel:`Set an Alias Domain` to be redirected to the :guilabel:`Settings`"
|
||
" page. From there, enable :guilabel:`Custom Email Servers`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
|
||
msgid ""
|
||
"When an email is received, the subject line becomes the title of a new "
|
||
"*Helpdesk* ticket. The body of the email is also added to the ticket, under "
|
||
"the :guilabel:`Description` tab, and in the ticket's chatter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:63
|
||
msgid "Live Chat"
|
||
msgstr "Livechat"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
|
||
msgid ""
|
||
"The *Live Chat* feature lets website visitors connect directly with a "
|
||
"support agent or chatbot. *Helpdesk* tickets can be instantly created during"
|
||
" these conversations using the :doc:`response command "
|
||
"</applications/websites/livechat/responses>` `/ticket`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:69
|
||
msgid ""
|
||
"To enable *Live Chat*, navigate to the :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams` list view, select a team, and on the "
|
||
"team's settings page, click the checkbox next to :guilabel:`Live Chat`, "
|
||
"under the :guilabel:`Channels` section."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"If this is the first time :doc:`Live Chat </applications/websites/livechat>`"
|
||
" has been enabled on the database, the page may need to be saved manually "
|
||
"and refreshed before any further steps can be taken."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
|
||
msgid ""
|
||
"After the :guilabel:`Live Chat` setting is enabled on a *Helpdesk* team, a "
|
||
"new *Live Chat* channel is created. Click on :guilabel:`Configure Live Chat "
|
||
"Channel` to update the channel's settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:82
|
||
msgid "Live Chat channel configuration"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:84
|
||
msgid ""
|
||
"On the channel's settings page, :guilabel:`Channel Name` can be edited, "
|
||
"though, Odoo names the channel to match the *Helpdesk* team name, by "
|
||
"default."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
|
||
msgid ""
|
||
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel is "
|
||
"created called `Customer Care`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
|
||
msgid "View of the Kanban cards for the available Live Chat channels."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:95
|
||
msgid "On the channel form, navigate through the tabs to complete the setup."
|
||
msgstr ""
|
||
"Navigieren Sie auf dem Kanalformular durch die Reiter, um die Einrichtung "
|
||
"abzuschließen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
|
||
msgid "Operators tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
|
||
msgid ""
|
||
"*Operators* are the users who act as agents and respond to live chat "
|
||
"requests from customers. The user who created the live chat channel is added"
|
||
" by default."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
|
||
msgid ""
|
||
"To add additional users, click on the :guilabel:`Operators` tab, then click "
|
||
":guilabel:`Add`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:106
|
||
msgid ""
|
||
"Click the checkbox next to the users to be added on the :guilabel:`Add: "
|
||
"Operators` pop-up window that appears, then click :guilabel:`Select`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:109
|
||
msgid "Click :guilabel:`New` to create new operators, if needed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:111
|
||
msgid ""
|
||
"When the desired addition is complete, click :guilabel:`Save & Close`, or "
|
||
":guilabel:`Save & New` to add multiple new operators."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
|
||
msgid ""
|
||
"Creating a new user can impact the status of an Odoo subscription, as the "
|
||
"total number of users in a database counts towards the billing rate. Proceed"
|
||
" with caution before creating a new user. If a user already exists, adding "
|
||
"them as an operator will **not** alter the subscription or billing rate for "
|
||
"a database."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:120
|
||
msgid ""
|
||
"Additionally, current operators can be edited or removed by clicking on "
|
||
"their respective boxes in the :guilabel:`Operators` tab, and then adjusting "
|
||
"their form values on the pop-up form that appears, or by using one of the "
|
||
"buttons located at the bottom of the form, such as :guilabel:`Remove`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
|
||
msgid ""
|
||
"Users can add themselves as an operator by clicking the :guilabel:`Join "
|
||
"Channel` button on a *Live Chat* channel."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
|
||
msgid ""
|
||
"View of a live chat channel Kanban card with the join button emphasized."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
|
||
msgid "Options tab"
|
||
msgstr "Reiter „Optionen“"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:135
|
||
msgid ""
|
||
"The :guilabel:`Options` tab contains the visual and text settings for the "
|
||
"live chat window."
|
||
msgstr ""
|
||
"Der Reiter :guilabel:`Optionen` enthält die visuellen und textuellen "
|
||
"Einstellungen für das Livechat-Fenster."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid "View of the options tab of a Live Chat channel's settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
|
||
msgid ""
|
||
":guilabel:`Notification Text`: this field updates the greeting displayed in "
|
||
"the text bubble when the live chat button appears on the website."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:144
|
||
msgid ""
|
||
":guilabel:`Livechat Button Color`: this field alters the color of the live "
|
||
"chat button as it appears on the website. To change the color, click on a "
|
||
"color bubble to open the color selection window, then click and drag the "
|
||
"circle along the color gradient. Click out of the selection window once "
|
||
"complete. Click the refresh icon to the right of the color bubbles to reset "
|
||
"the colors to the default selection."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:150
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:181
|
||
msgid ":guilabel:`Show`: the chat button displays on the selected page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:151
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:183
|
||
msgid ""
|
||
":guilabel:`Show with notification`: the chat button is displayed, with the "
|
||
"addition of the :guilabel:`Notification text` from the :guilabel:`Options` "
|
||
"tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:186
|
||
msgid ""
|
||
":guilabel:`Open automatically`: the chat button is displayed, and "
|
||
"automatically opens the chat window after a designated amount of time. The "
|
||
"amount of time is designated in the :guilabel:`Open automatically timer` "
|
||
"field, which appears only when this display option is selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:190
|
||
msgid ""
|
||
":guilabel:`Hide`: the chat button is hidden from display on the webpage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:159
|
||
msgid ""
|
||
"Color selection, for the button or header, can be made manually, or through "
|
||
"RGB, HSL, or HEX code selection. Different options are available, depending "
|
||
"on the operating system or browser."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:163
|
||
msgid "Channel Rules tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:165
|
||
msgid ""
|
||
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
|
||
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
|
||
" (e.g., a page visit)."
|
||
msgstr ""
|
||
"Der Reiter :guilabel:`Kanalregeln` bestimmt, wann das Livechat-Fenster auf "
|
||
"der Website geöffnet wird, indem es konfiguriert wird, wenn eine "
|
||
":guilabel:`URL-Regex`-Aktion ausgelöst wird (z. B. ein Seitenbesuch)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
|
||
msgid ""
|
||
"A regex, or regular expression, is sometimes referred to as a rational "
|
||
"expression. It is a sequence of characters that specifies a match pattern in"
|
||
" text. A match is made within the given range of numbers or for the set of "
|
||
"characters."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:173
|
||
msgid ""
|
||
"Edit existing rules by selecting them from the :guilabel:`Channel Rules` "
|
||
"tab, or create a new rule by clicking :guilabel:`Add a line`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:176
|
||
msgid ""
|
||
"Then, proceed to configure the details for how the rule should apply on the "
|
||
"pop-up form that appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:179
|
||
msgid "Choose how the *Live Chat Button* displays on the webpage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
|
||
msgid ""
|
||
"To include a :guilabel:`Chatbot` on this channel, select it from the drop-"
|
||
"down menu. If the chatbot should only be active when no operators are "
|
||
"available, check the box labeled :guilabel:`Enabled only if no operator`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
|
||
msgid ""
|
||
"If a :doc:`chatbot </applications/websites/livechat/chatbots>` is added to a"
|
||
" live chat channel, a new :guilabel:`Chatbots` smart button appears on the "
|
||
"channel settings form. Click here to create and update the chatbot *script*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
|
||
msgid ""
|
||
"Each line in the script contains a :guilabel:`Message`, :guilabel:`Step "
|
||
"Type`, :guilabel:`Answers`, and conditional *Only If* logic that applies "
|
||
"when certain pre-filled answers are chosen."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:205
|
||
msgid ""
|
||
"To create more steps in the script, click :guilabel:`Add a line`, and fill "
|
||
"out the script steps form, according to the desired logic."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:208
|
||
msgid ""
|
||
"Add the URLs for the pages where the channel should appear in the "
|
||
":guilabel:`URL Regex` field. Only the path from the root domain is needed, "
|
||
"not the full URL."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:211
|
||
msgid ""
|
||
"If this channel should only be available to users in specific countries, add"
|
||
" those countries to the :guilabel:`Country` field. If this field is left "
|
||
"blank, the channel is available to all site visitors."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:220
|
||
msgid "Widget tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:222
|
||
msgid ""
|
||
"The :guilabel:`Widget` tab on the live chat channel form offers a website "
|
||
"widget that can be added to third-party websites. Additionally, a URL is "
|
||
"available, that can provide instant access to a live chat window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:226
|
||
msgid ""
|
||
"The live chat :guilabel:`Widget` can be applied to websites created through "
|
||
"Odoo by navigating to the :menuselection:`Website app --> Configuration --> "
|
||
"Settings --> Email & Marketing`. Then, scroll to the :guilabel:`Live Chat` "
|
||
"field, and select the channel to add to the site. Click :guilabel:`Save` to "
|
||
"apply."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
|
||
msgid ""
|
||
"To add the widget to a website created on a third-party website, click the "
|
||
":guilabel:`Copy` button next to the first listed code, and paste the code "
|
||
"into the `<head>` tag on the site."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:234
|
||
msgid ""
|
||
"To send a live chat session to a customer or supplier, click the "
|
||
":guilabel:`Copy` button next to the second listed code, and send the URL via"
|
||
" email."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:238
|
||
msgid "Create a support ticket from a live chat session"
|
||
msgstr "Ein Supportticket aus einer Livechat-Sitzung erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:240
|
||
msgid ""
|
||
"Operators who have joined a live chat channel are able to communicate with "
|
||
"site visitors in real-time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
|
||
msgid ""
|
||
"During the conversation, an operator can use the shortcut :doc:`command "
|
||
"</applications/websites/livechat/responses>` `/ticket` to create a ticket "
|
||
"without leaving the chat window. The transcript from the conversation is "
|
||
"added to the new ticket, under the :guilabel:`Description` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:249
|
||
msgid ""
|
||
"*Helpdesk* tickets can also be created through the :doc:`WhatsApp "
|
||
"</applications/productivity/whatsapp>` app using the same `/ticket` command."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:255
|
||
msgid "Website Form"
|
||
msgstr "Website-Formular"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
|
||
msgid ""
|
||
"Enabling the *Website Form* setting adds a new page to the website with a "
|
||
"customizable form. A new ticket is created once the required form fields are"
|
||
" filled out and submitted."
|
||
msgstr ""
|
||
"Wenn Sie die Einstellung *Website-Formular* aktivieren, wird der Website "
|
||
"eine neue Seite mit einem anpassbaren Formular hinzugefügt. Ein neues Ticket"
|
||
" wird erstellt, sobald die erforderlichen Formularfelder ausgefüllt und "
|
||
"eingereicht wurden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:260
|
||
msgid ""
|
||
"To activate the website form, navigate to a team's settings page under "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||
"selecting the desired team from the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:263
|
||
msgid ""
|
||
"Then, locate the :guilabel:`Website Form` feature, under the :guilabel:`Help"
|
||
" Center` section, and check the box."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:266
|
||
msgid ""
|
||
"If more than one website is active on the database, confirm the correct "
|
||
"website is listed in the :guilabel:`Website` field. If not, select the "
|
||
"correct one from the drop-down list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
|
||
msgid ""
|
||
"After the feature is activated, click the :guilabel:`Go to Website` smart "
|
||
"button at the top of the :guilabel:`Teams` settings page to view and edit "
|
||
"the new website form, which is created automatically by Odoo."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:274
|
||
msgid ""
|
||
"After enabling the :guilabel:`Website Form` setting, the team's settings "
|
||
"page may need to be refreshed before the :guilabel:`Go to Website` smart "
|
||
"button appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:277
|
||
msgid ""
|
||
"Additionally, if a *Help Center* is published, the smart button navigates "
|
||
"there first. Simply click the :guilabel:`Contact Us` button, at the bottom "
|
||
"of the forum, to navigate to the ticket submission form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
|
||
"Odoo Helpdesk."
|
||
msgstr ""
|
||
"Ansicht der Einstellungsseite eines Kundendienstteams mit Hervorhebung der "
|
||
"Schaltfläche „Gehe zu Website“ in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
|
||
msgid "Website ticket form customization"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:289
|
||
msgid ""
|
||
"To customize the default ticket submission form, while on the website, click"
|
||
" the :guilabel:`Edit` button in the upper-right corner of the page. This "
|
||
"opens the editing sidebar on the right side. Then, click on one of the "
|
||
"fields in the form, on the body of the website, to edit it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
|
||
msgid ""
|
||
"To add a new field, go to the :guilabel:`Field` section of the sidebar, and "
|
||
"click :guilabel:`+ Field`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:296
|
||
msgid ""
|
||
"Click the :guilabel:`🗑️ (trash can)` icon to delete the field, if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:298
|
||
msgid "Edit the other options for the new field in the sidebar, as desired:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:300
|
||
msgid ""
|
||
":guilabel:`Type`: matches an Odoo model value to the field (e.g. `Customer "
|
||
"Name`)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:301
|
||
msgid ""
|
||
":guilabel:`Input Type`: determine what type of input the field should be, "
|
||
"like `Text`, `Email`, `Telephone`, or `URL`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:303
|
||
msgid ""
|
||
":guilabel:`Label`: give the form field a label (e.g. `Full Name`, `Email "
|
||
"Address`, etc.). Also control the label position on the form by using the "
|
||
"nested :guilabel:`Position` options."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:305
|
||
msgid ""
|
||
":guilabel:`Description`: determine whether or not to add an editable line "
|
||
"under the input box to provide additional contextual information related to "
|
||
"the field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:307
|
||
msgid ":guilabel:`Placeholder`: add a sample input value."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:308
|
||
msgid ""
|
||
":guilabel:`Default Value`: add common use case values that most customers "
|
||
"would find valuable. For example, this can include prompts of information "
|
||
"customers should include to make it easier to solve their issue, such as an "
|
||
"account number, or product number."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:311
|
||
msgid ""
|
||
":guilabel:`Required`: determine whether or not to mark a field as required, "
|
||
"in order for the form to be submitted. Toggle the switch from gray to blue."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:313
|
||
msgid ""
|
||
":guilabel:`Visibility`: allow for absolute or conditional visibility of the "
|
||
"field. Nested options, such as, device visibility, appear when certain "
|
||
"options are selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:315
|
||
msgid ""
|
||
":guilabel:`Animation`: choose whether or not the field should include "
|
||
"animation."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
|
||
msgstr ""
|
||
"Ansicht des unveröffentlichten Website-Formulars, um ein Ticket für Odoo "
|
||
"Kundendienst einzureichen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:321
|
||
msgid ""
|
||
"Once the form has been optimized, and is ready for public use, click "
|
||
":guilabel:`Save` to apply the changes. Then, publish the form by toggling "
|
||
"the :guilabel:`Unpublished` switch to :guilabel:`Published` at the top of "
|
||
"the page, if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:326
|
||
msgid "Prioritizing tickets"
|
||
msgstr "Tickets priorisieren"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:328
|
||
msgid ""
|
||
"All tickets include a :guilabel:`Priority` field. The highest priority "
|
||
"tickets appear at the top of the Kanban and list views."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of a team's Kanban view and the prioritized tasks in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:335
|
||
msgid "The priority levels are represented by stars:"
|
||
msgstr "Die Prioritätsstufen werden durch Sterne dargestellt:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:337
|
||
msgid "0 stars = *Low Priority*"
|
||
msgstr "0 Sterne = *Niedrige Priorität*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:338
|
||
msgid "1 star = *Medium Priority*"
|
||
msgstr "1 Stern = *Mittlere Priorität*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:339
|
||
msgid "2 stars = *High Priority*"
|
||
msgstr "2 Sterne = *Hohe Priorität*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:340
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr "3 Sterne = *Dringend*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:342
|
||
msgid ""
|
||
"Tickets are set to low priority (0 stars) by default. To change the priority"
|
||
" level, select the appropriate number of stars on the Kanban card, or on the"
|
||
" ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:346
|
||
msgid ""
|
||
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
|
||
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
|
||
"Level Agreement)` deadline."
|
||
msgstr ""
|
||
"Da Prioritätsstufen als Kriterien für die Zuweisung von :doc:`SLAs <sla>` "
|
||
"verwendet werden können, kann eine Änderung der Prioritätsstufe eines "
|
||
"Tickets die Frist der :abbr:`SLA (Service Level Agreement)` verändern."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:351
|
||
msgid ":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ":doc:`/applications/general/email_communication/email_servers`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:352
|
||
msgid ":doc:`/applications/websites/livechat`"
|
||
msgstr ":doc:`/applications/websites/livechat`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||
msgid "Reporting"
|
||
msgstr "Berichtswesen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
|
||
"track trends for customer support tickets, identify areas for improvement, "
|
||
"manage employee workloads, and confirm when customer expectations are met."
|
||
msgstr ""
|
||
"Odoo *Kundendienst* enthält mehrere Berichte, die es Ihnen ermöglichen, "
|
||
"Trends bei Kundensupporttickets zu verfolgen, verbesserungswürdige Bereiche "
|
||
"zu identifizieren, die Auslastung der Mitarbeiter zu verwalten und zu "
|
||
"bestätigen, dass die Erwartungen der Kunden erfüllt wurden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
|
||
msgid "Available reports"
|
||
msgstr "Verfügbare Berichte"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
|
||
msgid ""
|
||
"Details about the reports available in Odoo *Helpdesk* can be found below. "
|
||
"To view the different reports, go to :menuselection:`Helpdesk --> "
|
||
"Reporting`."
|
||
msgstr ""
|
||
"Details zu den Berichten, die in Odoo *Kundendienst* verfügbar sind, finden "
|
||
"Sie unten. Um die verschiedenen Berichte anzusehen, gehen Sie zu "
|
||
":menuselection:`Kundendienst --> Berichtswesen`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:16
|
||
msgid "Ticket Analysis"
|
||
msgstr "Ticketanalyse"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:18
|
||
msgid ""
|
||
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
|
||
"Ticket Analysis`) provides an overview of every customer support ticket in "
|
||
"the database. This includes the number of tickets assigned among teams and "
|
||
"individual users."
|
||
msgstr ""
|
||
"Der *Ticketanalyse*-Bericht (:menuselection:`Kundendienst --> Berichtswesen "
|
||
"--> Ticketanalyse`) bietet einen Überblick über alle Kundendiensttickets in "
|
||
"der Datenbank. Dazu gehört auch die Anzahl der Tickets, die Teams und "
|
||
"einzelnen Benutzern zugewiesen wurden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:22
|
||
msgid ""
|
||
"This report is useful in identifying where teams are spending the most time,"
|
||
" and helps determine if there is an uneven workload distribution among the "
|
||
"support staff. The default report counts the number of tickets per team and "
|
||
"groups them by stage."
|
||
msgstr ""
|
||
"Dieser Bericht ist nützlich, um festzustellen, wo die Teams die meiste Zeit "
|
||
"verbringen, und um zu ermitteln, ob die Arbeitslast ungleichmäßig auf die "
|
||
"Supportmitarbeiter verteilt ist. Der Standardbericht zählt die Anzahl der "
|
||
"Tickets pro Team und gruppiert sie nach Phase."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of Ticket Analysis report default view."
|
||
msgstr "Ansicht der Standardansicht des Ticketanalyseberichts"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:30
|
||
msgid ""
|
||
"Alternative measures can be selected to track where the most time is spent "
|
||
"at different points in the workflow. To change the measures used for the "
|
||
"report that is currently displayed, or to add more, click the "
|
||
":guilabel:`Measures` button, and select one or more options from the drop-"
|
||
"down menu:"
|
||
msgstr ""
|
||
"Sie können alternative Werte auswählen, um zu verfolgen, wo der Zeitaufwand "
|
||
"an verschiedenen Stellen des Arbeitsablaufs am größten ist. Um die für den "
|
||
"aktuell angezeigten Bericht verwendeten Werte zu ändern oder weitere "
|
||
"hinzuzufügen, klicken Sie auf die Schaltfläche :guilabel:`Werte` und wählen "
|
||
"Sie eine oder mehrere Optionen aus dem Drop-down-Menü aus:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
":guilabel:`Average Hours to Respond`: average number of working hours "
|
||
"between a message sent from the customer and the response from the support "
|
||
"team. *This is does not include messages sent when the ticket was in a "
|
||
"folded stage*"
|
||
msgstr ""
|
||
":guilabel:`Durchschnittliche Antwortzeit in Stunden`: durchschnittliche "
|
||
"Anzahl der Arbeitsstunden zwischen einer vom Kunden gesendeten Nachricht und"
|
||
" der Antwort des Supportteams. *Dies schließt keine Nachrichten ein, die "
|
||
"gesendet wurden, als sich das Ticket in einer eingeklappten Phase befand*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:38
|
||
msgid ""
|
||
":guilabel:`Hours Open`: number of hours between the date the ticket was "
|
||
"created and the closed date. If there is no closed date on the ticket, the "
|
||
"current date is used. **This measure is not specific to working hours**"
|
||
msgstr ""
|
||
":guilabel:`Stunden offen`: Anzahl der Stunden zwischen dem Datum, an dem das"
|
||
" Ticket erstellt wurde, und dem Datum, an dem es geschlossen wurde. Wenn das"
|
||
" Ticket kein Abschlussdatum hat, wird das aktuelle Datum verwendet. **Dieser"
|
||
" Wert ist nicht spezifisch für Arbeitszeiten.**"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:41
|
||
msgid ""
|
||
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
|
||
"*This measure is only available if Timesheets are enabled on a team, and the"
|
||
" current user has the access rights to view them*"
|
||
msgstr ""
|
||
":guilabel:`Aufgewendete Stunden`: Anzahl der Stunden aus *Zeiterfassungen*, "
|
||
"die für ein Ticket erfasst wurden. *Dieser Wert ist nur verfügbar, wenn in "
|
||
"einem Team Zeiterfassungen aktiviert sind und der aktuelle Benutzer die "
|
||
"Zugriffsrechte hat, um sie einzusehen*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:44
|
||
msgid ""
|
||
":guilabel:`Hours to Assign`: number of working hours between the date on "
|
||
"which the ticket was created and when it was assigned to a team member"
|
||
msgstr ""
|
||
":guilabel:`Stunden bis Zuweisung`: Anzahl der Arbeitsstunden zwischen dem "
|
||
"Datum, an dem das Ticket erstellt wurde, und dem Zeitpunkt, an dem es einem "
|
||
"Teammitglied zugewiesen wurde."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:46
|
||
msgid ""
|
||
":guilabel:`Hours to Close`: number of working hours between the date on "
|
||
"which the ticket was created and the date it was closed"
|
||
msgstr ""
|
||
":guilabel:`Stunden bis Abschluss`: Anzahl der Arbeitsstunden zwischen dem "
|
||
"Datum, an dem das Ticket erstellt wurde, und dem Datum, an dem es "
|
||
"geschlossen wurde."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
|
||
msgid ""
|
||
":guilabel:`Hours to First Response`: number of working hours between the "
|
||
"date on which the ticket was received and the date one which the first "
|
||
"message was sent. *This does not include email sent automatically when a "
|
||
"ticket reaches a stage*"
|
||
msgstr ""
|
||
":guilabel:`Stunden bis zur ersten Antwort`: Anzahl der Arbeitsstunden "
|
||
"zwischen dem Datum, an dem das Ticket eingegangen ist, und dem Datum, an dem"
|
||
" die erste Nachricht gesendet wurde. *Dies schließt nicht die E-Mails ein, "
|
||
"die automatisch gesendet werden, wenn ein Ticket eine Phase erreicht*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:51
|
||
msgid ""
|
||
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
|
||
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
|
||
msgstr ""
|
||
":guilabel:`Stunden bis zur SLA-Frist`: Anzahl der verbleibenden "
|
||
"Arbeitsstunden bis zur letzten Frist der :abbr:`SLA (Service Level "
|
||
"Agreement)` eines Tickets."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:53
|
||
msgid ""
|
||
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
|
||
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
|
||
msgstr ""
|
||
":guilabel:`Bewertung /5`: Zahl, die der von einem Kunden erhaltenen "
|
||
"Bewertung zugeordnet wird (Unzufrieden = 1, Okay/Neutral = 3, Zufrieden = "
|
||
"5)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:55
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
|
||
msgid ":guilabel:`Count`: number of tickets in total"
|
||
msgstr ":guilabel:`Anzahl`: Anzahl der Tickets insgesamt."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:58
|
||
msgid ""
|
||
"*Working hours* are calculated based on the default working calendar. To "
|
||
"view or change the working calendar, go to the :menuselection:`Settings` "
|
||
"application and select :menuselection:`Employees --> Company Working Hours`."
|
||
msgstr ""
|
||
"*Arbeitsstunden* werden auf der Grundlage des Standard-Arbeitskalenders "
|
||
"berechnet. Um den Arbeitskalender anzuzeigen oder zu ändern, gehen Sie zur "
|
||
":menuselection:`Einstellungen`-App und wählen Sie "
|
||
":menuselection:`Mitarbeiter --> Betriebliche Arbeitszeiten`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:63
|
||
msgid "SLA Status Analysis"
|
||
msgstr "SLA-Statusanalyse"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:65
|
||
msgid ""
|
||
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
|
||
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
|
||
"is fulfilled, as well as the success rate of individual policies."
|
||
msgstr ""
|
||
"Der Bericht *SLA-Statusanalyse* (:menuselection:`Kundendienst --> "
|
||
"Berichtswesen --> SLA-Statusanalyse`) verfolgt, wie schnell eine SLA "
|
||
"(Service Level Agreement) erfüllt wird, sowie die Erfolgsquote einzelner "
|
||
"Richtlinien."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:69
|
||
msgid ""
|
||
"By default, this report is filtered to show the number of :abbr:`SLAs "
|
||
"(Service Level Agreements)` failed, as well as the failure rate over the "
|
||
"last 30 days, grouped by team."
|
||
msgstr ""
|
||
"Dieser Bericht ist standardmäßig so gefiltert, dass er die Anzahl der "
|
||
"fehlgeschlagenen :abbr:`SLAs (Service Level Agreements)` sowie die "
|
||
"Fehlerquote der letzten 30 Tage, gruppiert nach Team, anzeigt."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of Group by options of Ticket Analysis report."
|
||
msgstr "Ansicht der Gruppen nach Optionen des Ticketanalyseberichts"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:76
|
||
msgid ""
|
||
"To change the measures used for the report that is currently displayed, or "
|
||
"to add more, click the :guilabel:`Measures` button, and select one or more "
|
||
"options from the drop-down menu:"
|
||
msgstr ""
|
||
"Um die für den aktuell angezeigten Bericht verwendeten Werte zu ändern oder "
|
||
"weitere hinzuzufügen, klicken Sie auf die Schaltfläche :guilabel:`Werte` und"
|
||
" wählen Sie eine oder mehrere Optionen aus dem Drop-down-Menü aus:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:79
|
||
msgid ""
|
||
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
|
||
" one :abbr:`SLA (Service Level Agreement)`"
|
||
msgstr ""
|
||
":guilabel:`% fehlgeschlagener SLAs`: Prozentsatz der Tickets, die mindestens"
|
||
" eine :abbr:`SLA (Service Level Agreement)` nicht bestanden haben."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:81
|
||
msgid ""
|
||
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
|
||
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
|
||
"failed any :abbr:`SLAs (Service Level Agreements)`"
|
||
msgstr ""
|
||
":guilabel:`% der SLAs In Bearbeitung`: Prozentsatz der Tickets, für die "
|
||
"mindestens eine :abbr:`SLA (Service Level Agreement)` noch in Bearbeitung "
|
||
"ist und deren :abbr:`SLAs (Service Level Agreements)` alle erfolgreich "
|
||
"waren."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:84
|
||
msgid ""
|
||
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
|
||
" (Service Level Agreements)` have been successful"
|
||
msgstr ""
|
||
":guilabel:`% erfolgreicher SLAs`: Prozentsatz der Tickets, bei denen alle "
|
||
":abbr:`SLAs (Service Level Agreements)` erfolgreich waren."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:86
|
||
msgid ""
|
||
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
|
||
"least one :abbr:`SLA (Service Level Agreement)`"
|
||
msgstr ""
|
||
":guilabel:`Anzahl fehlgeschlagener SLAs`: Anzahl der Tickets, die mindestens"
|
||
" eine :abbr:`SLA (Service Level Agreement)` nicht bestanden haben."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:88
|
||
msgid ""
|
||
":guilabel:`Number of SLA Successful`: number of tickets where all "
|
||
":abbr:`SLAs (Service Level Agreements)` have been successful"
|
||
msgstr ""
|
||
":guilabel:`Anzahl erfolgreicher SLAs`: Anzahl der Tickets, bei denen alle "
|
||
":abbr:`SLAs (Service Level Agreements)` erfolgreich waren."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:90
|
||
msgid ""
|
||
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
|
||
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
|
||
"failed any :abbr:`SLAs (Service Level Agreements)`"
|
||
msgstr ""
|
||
":guilabel:`Anzahl SLAs In Bearbeitung`: Anzahl der Tickets, für die "
|
||
"mindestens eine :abbr:`SLA (Service Level Agreement)` noch in Bearbeitung "
|
||
"ist und deren :abbr:`SLAs (Service Level Agreements)` alle erfolgreich "
|
||
"waren."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:93
|
||
msgid ""
|
||
":guilabel:`Working Hours to Assign`: number of working hours between the "
|
||
"date on which the ticket was created and when it was assigned to a team "
|
||
"member"
|
||
msgstr ""
|
||
":guilabel:`Arbeitsstunden bis Zuweisung`: Anzahl der Arbeitsstunden zwischen"
|
||
" dem Datum, an dem das Ticket erstellt wurde, und dem Zeitpunkt, an dem es "
|
||
"einem Teammitglied zugewiesen wurde."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:95
|
||
msgid ""
|
||
":guilabel:`Working Hours to Close`: number of working hours between the date"
|
||
" on which the ticket was created and the date it was closed"
|
||
msgstr ""
|
||
":guilabel:`Arbeitsstunden bis Abschluss`: Anzahl der Arbeitsstunden zwischen"
|
||
" dem Datum, an dem das Ticket erstellt wurde, und dem Datum, an dem es "
|
||
"geschlossen wurde."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:97
|
||
msgid ""
|
||
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
|
||
"date on which the ticket was created and the date the :abbr:`SLA (Service "
|
||
"Level Agreement)` was satisfied"
|
||
msgstr ""
|
||
":guilabel:`Arbeitsstunden bis zum Erreichen der SLA`: Anzahl der "
|
||
"Arbeitsstunden zwischen dem Datum, an dem das Ticket erstellt wurde, und dem"
|
||
" Datum, an dem die :abbr:`SLA (Service Level Agreement)` zufriedenstellend "
|
||
"war."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:102
|
||
msgid ""
|
||
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
|
||
" (Service Level Agreement)` objectives, and track the amount of time it took"
|
||
" to achieve those objectives, click :menuselection:`Measures --> Number of "
|
||
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
|
||
"SLA`."
|
||
msgstr ""
|
||
"Um die Anzahl der Tickets zu sehen, die die angegebenen :abbr:`SLA (Service "
|
||
"Level Agreement)`-Ziele erreichen konnten, und um die Zeit zu verfolgen, die"
|
||
" zum Erreichen dieser Ziele benötigt wurde, klicken Sie auf "
|
||
":menuselection:`Werte --> Anzahl erfolgreicher SLAs` und "
|
||
":menuselection:`Werte --> Arbeitsstunden zum Erreichen der SLA`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:107
|
||
msgid ""
|
||
"To sort these results by the team members assigned to the tickets, select "
|
||
":menuselection:`Total --> Assigned to`."
|
||
msgstr ""
|
||
"Um diese Ergebnisse nach den Teammitgliedern zu sortieren, die den Tickets "
|
||
"zugewiesen sind, wählen Sie :menuselection:`Gesamt --> Zugewiesen an`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:111
|
||
msgid ""
|
||
":doc:`Service Level Agreements (SLA) "
|
||
"</applications/services/helpdesk/overview/sla>`"
|
||
msgstr ""
|
||
":doc:`Service Level Agreements (SLA) "
|
||
"</applications/services/helpdesk/overview/sla>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:114
|
||
msgid "Customer Ratings"
|
||
msgstr "Kundenbewertungen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:116
|
||
msgid ""
|
||
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
|
||
"Customer Ratings`) displays an overview of the ratings received on "
|
||
"individual support tickets, as well as any additional comments submitted "
|
||
"with the rating."
|
||
msgstr ""
|
||
"Der Bericht über *Kundenbewertungen* (:menuselection:`Kundendienst --> "
|
||
"Berichtswesen -- Kundenbewertungen`) zeigt einen Überblick über die "
|
||
"Bewertungen, die Sie für einzelne Supportanfragen erhalten haben, sowie alle"
|
||
" zusätzlichen Kommentare, die mit der Bewertung abgegeben wurden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of the kanban display in the Customer Ratings report."
|
||
msgstr "Ansicht der Kanban-Anzeige im Bericht über Kundenbewertungen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:124
|
||
msgid ""
|
||
"Click on an individual rating to see additional details about the rating "
|
||
"submitted by the customer, including a link to the original ticket."
|
||
msgstr ""
|
||
"Klicken Sie auf eine einzelne Bewertung, um zusätzliche Details zu der vom "
|
||
"Kunden abgegebenen Bewertung anzuzeigen, einschließlich eines Links zum "
|
||
"Originalticket."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of the details of an individual customer rating."
|
||
msgstr "Ansicht der Details einer einzigen Kundenbewertung."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:132
|
||
msgid ""
|
||
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
|
||
" option to hide the rating from the customer portal."
|
||
msgstr ""
|
||
"Wählen Sie auf der Detailseite der Bewertung die Option :guilabel:`Nur "
|
||
"intern sichtbar`, um die Bewertung im Kundenportal auszublenden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:135
|
||
msgid ""
|
||
"The *Customer Ratings* report is displayed in a kanban view by default, but "
|
||
"can also be displayed in graph, list, or pivot view."
|
||
msgstr ""
|
||
"Der Bericht über *Kundenbewertungen* wird standardmäßig in einer Kanban-"
|
||
"Ansicht angezeigt, kann aber auch in der Diagramm-, Listen- oder Pivot-"
|
||
"Ansicht angezeigt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:139
|
||
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
|
||
msgstr ":doc:`Bewertungen </applications/services/helpdesk/overview/ratings>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:142
|
||
msgid "View and filter options"
|
||
msgstr "Optionen ansehen und filtern"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:144
|
||
msgid ""
|
||
"On any Odoo report, the view and filter options vary, depending on what data"
|
||
" is being analyzed, measured, and grouped. See below for additional "
|
||
"information on the available views for the *Helpdesk* reports."
|
||
msgstr ""
|
||
"Bei jedem Odoo-Bericht variieren die Ansichts- und Filteroptionen, je "
|
||
"nachdem, welche Daten analysiert, gemessen und gruppiert werden sollen. Im "
|
||
"Folgenden finden Sie weitere Informationen zu den verfügbaren Ansichten für "
|
||
"die *Kundendienst*-Berichte."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:149
|
||
msgid ""
|
||
"Only one measure may be selected at a time for graphs, but pivot tables can "
|
||
"include multiple measures."
|
||
msgstr ""
|
||
"Für Diagramme kann jeweils nur ein Wert ausgewählt werden, aber Pivot-"
|
||
"Tabellen können mehrere Werte enthalten."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:153
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:139
|
||
msgid "Pivot view"
|
||
msgstr "Pivot-Ansicht"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:155
|
||
msgid ""
|
||
"The *pivot* view presents data in an interactive manner. All three "
|
||
"*Helpdesk* reports are available in pivot view."
|
||
msgstr ""
|
||
"Die *Pivot*-Ansicht stellt Daten auf interaktive Weise dar. Alle drei "
|
||
"*Kundendienst*-Berichte sind in der Pivot-Ansicht verfügbar."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:158
|
||
msgid ""
|
||
"The pivot view can be accessed on any report by selecting the "
|
||
":guilabel:`grid icon` at the top right of the screen."
|
||
msgstr ""
|
||
"Sie können die Pivot-Ansicht in jedem Bericht aufrufen, indem Sie das "
|
||
":guilabel:`Rastersymbol` oben rechts auf dem Bildschirm auswählen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:149
|
||
msgid "View of the SLA status analysis report in Odoo Helpdesk."
|
||
msgstr "Ansicht des SLA-Statusanalyseberichts in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:165
|
||
msgid ""
|
||
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
|
||
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
|
||
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
|
||
"appropriate option."
|
||
msgstr ""
|
||
"Um eine Gruppe zu einer Zeile oder Spalte in der Pivot-Ansicht hinzuzufügen,"
|
||
" klicken Sie auf :guilabel:`➕ (Pluszeichen)` neben :guilabel:`Gesamt` und "
|
||
"wählen Sie dann eine der Gruppen aus. Um eine Gruppe zu entfernen, klicken "
|
||
"Sie auf :guilabel:`➖ (Minuszeichen)` und wählen Sie die entsprechende Option"
|
||
" ab."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:170
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:171
|
||
msgid "Graph view"
|
||
msgstr "Grafikansicht"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:172
|
||
msgid ""
|
||
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
|
||
msgstr ""
|
||
"In der *Diagramm*-Ansicht werden die Daten entweder in einem *Balken*-, "
|
||
"*Linien*- oder *Torten*-Diagramm dargestellt."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:174
|
||
msgid ""
|
||
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
|
||
" top right of the screen. To switch between the different charts, select the"
|
||
" *related icon* at the top left of the chart, while in graph view."
|
||
msgstr ""
|
||
"Wechseln Sie zur Diagrammansicht, indem Sie das :guilabel:`Liniendiagramm-"
|
||
"Symbol` oben rechts auf dem Bildschirm auswählen. Um zwischen den "
|
||
"verschiedenen Diagrammen zu wechseln, wählen Sie in der Diagrammansicht das "
|
||
"*entsprechende Symbol* oben links im Diagramm."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:180
|
||
msgid "Bar chart"
|
||
msgstr "Balkendiagramm"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in bar view."
|
||
msgstr "Ansicht des SLA-Statusanalyseberichts in Balkenansicht."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:186
|
||
msgid "Line chart"
|
||
msgstr "Liniendiagramm"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
|
||
msgid "View of the Customer Ratings report in line view."
|
||
msgstr "Ansicht des SLA-Statusanalyseberichts in Linienansicht."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:192
|
||
msgid "Pie chart"
|
||
msgstr "Tortendiagramm"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
|
||
msgid "View of the Ticket analysis report in pie chart view."
|
||
msgstr "Ansicht des SLA-Statusanalyseberichts in Tortendiagrammansicht."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:199
|
||
msgid ""
|
||
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
|
||
" This presents two (or more) groups of data on top of each other, instead of"
|
||
" next to each other, making it easier to compare data."
|
||
msgstr ""
|
||
"Sowohl das *Balkendiagramm* als auch das *Liniendiagramm* können die "
|
||
"Ansichtsoption *gestapelt* verwenden. Dabei werden zwei (oder mehr) "
|
||
"Datengruppen übereinander statt nebeneinander dargestellt, was den Vergleich"
|
||
" der Daten erleichtert."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:204
|
||
msgid "Save and share a favorite search"
|
||
msgstr "Bevorzugte Suche speichern und teilen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:206
|
||
msgid ""
|
||
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
|
||
"their most commonly used filters without having to reconstruct them every "
|
||
"time they are needed."
|
||
msgstr ""
|
||
"Die *Favoriten*-Funktion in *Kundendienst*-Berichten ermöglicht es "
|
||
"Benutzern, ihre am häufigsten verwendeten Filter zu speichern, ohne sie "
|
||
"jedes Mal neu erstellen zu müssen, wenn sie benötigt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:209
|
||
msgid ""
|
||
"To create and save new *Favorites* on a report, follow the steps below:"
|
||
msgstr ""
|
||
"Um neue *Favoriten* in einem Bericht zu erstellen und zu speichern, führen "
|
||
"Sie die folgenden Schritte aus:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:211
|
||
msgid ""
|
||
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
|
||
" By` and :guilabel:`Measures` options."
|
||
msgstr ""
|
||
"Legen Sie die erforderlichen Parameter mit den Optionen :guilabel:`Filter`, "
|
||
":guilabel:`Gruppieren nach` und :guilabel:`Werte` fest."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:213
|
||
msgid "Click :menuselection:`Favorites --> Save current search`."
|
||
msgstr ""
|
||
"Klicken Sie auf :menuselection:`Favoriten --> Aktuelle Suche speichern`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:214
|
||
msgid "Rename the search."
|
||
msgstr "Benennen Sie die Suche um."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:215
|
||
msgid ""
|
||
"Select :guilabel:`Use by default` to have these filter settings "
|
||
"automatically displayed when the report is opened. Otherwise, leave it "
|
||
"blank."
|
||
msgstr ""
|
||
"Wählen Sie :guilabel:`Standardmäßig verwenden`, damit diese "
|
||
"Filtereinstellungen automatisch angezeigt werden, wenn der Bericht geöffnet "
|
||
"wird. Andernfalls lassen Sie es leer."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:217
|
||
msgid ""
|
||
"Select :guilabel:`Share with all users` to make this filter available to all"
|
||
" other database users. If this box is not checked, it will only be available"
|
||
" to the user who creates it."
|
||
msgstr ""
|
||
"Markieren Sie :guilabel:`Mit allen Benutzern teilen`, um diesen Filter für "
|
||
"alle anderen Datenbankbenutzer verfügbar zu machen. Wenn dieses Kästchen "
|
||
"nicht markiert ist, steht er nur dem Benutzer zur Verfügung, der ihn "
|
||
"erstellt."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:219
|
||
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
|
||
msgstr ""
|
||
"Klicken Sie auf :guilabel:`Speichern`, um die Konfiguration für die "
|
||
"zukünftige Verwendung zu speichern."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of the save favorites option in Odoo Helpdesk."
|
||
msgstr "Ansicht der Option „Favoriten speichern“ in Odoo Kundendienst."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:226
|
||
msgid ""
|
||
":doc:`Start receiving tickets "
|
||
"</applications/services/helpdesk/overview/receiving_tickets>`"
|
||
msgstr ""
|
||
":doc:`Tickets erhalten "
|
||
"</applications/services/helpdesk/overview/receiving_tickets>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:227
|
||
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
|
||
msgstr ":doc:`Odoo Berichtswesen </applications/general/reporting>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||
msgid "Service level agreements (SLA)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"A *service level agreement* (SLA) defines the level of service a customer "
|
||
"can expect from a supplier. :abbr:`SLAs (Service Level Agreements)` provide "
|
||
"a timeline that tells customers when they can expect results, and keeps the "
|
||
"support team on target."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||
msgid ""
|
||
"The *SLA Policies* feature is enabled by default on newly created *Helpdesk*"
|
||
" teams."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:12
|
||
msgid ""
|
||
"To turn off the feature, or edit the working hours, navigate to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`. Click on"
|
||
" a team to open that team's configuration page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"From here, scroll to the :guilabel:`Performance` section. To turn off the "
|
||
":abbr:`SLAs (Service Level Agreements)` feature for the team, clear the "
|
||
":guilabel:`SLA Policies` checkbox."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||
msgid "Create a new SLA policy"
|
||
msgstr "Eine neue SLA-Richtlinie erstellen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:25
|
||
msgid ""
|
||
"To create a new policy, go to :menuselection:`Helpdesk app --> Configuration"
|
||
" --> SLA Policies`, and click :guilabel:`New`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:28
|
||
msgid ""
|
||
"Alternatively, go to :menuselection:`Helpdesk app --> Configuration --> "
|
||
"Helpdesk Teams`, and click on a team. Then, click the :guilabel:`SLA "
|
||
"Policies` smart button at the top of the team's settings page, and click "
|
||
":guilabel:`New`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:32
|
||
msgid ""
|
||
"On the blank :abbr:`SLA (Service Level Agreement)` policy form, enter a "
|
||
":guilabel:`Title` and a :guilabel:`Description` for the new policy, and "
|
||
"proceed to fill out the form using the steps below."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:36
|
||
msgid "Define the criteria for an SLA policy"
|
||
msgstr "Die Kriterien für eine SLA-Richtlinie bestimmen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:38
|
||
msgid ""
|
||
"The :guilabel:`Criteria` section is used to identify which tickets this "
|
||
"policy is applied to."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:40
|
||
msgid "Fill out the following fields to adjust the selection criteria:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:43
|
||
msgid ""
|
||
"Unless otherwise indicated, multiple selections can be made for each field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:45
|
||
msgid ""
|
||
":guilabel:`Helpdesk Team`: a policy can only be applied to one team. *This "
|
||
"field is required.*"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:46
|
||
msgid ""
|
||
":guilabel:`Priority`: the priority level for a ticket is identified by "
|
||
"selecting one, two, or three of the :guilabel:`⭐ (star)` icons, representing"
|
||
" the priority level on the Kanban card or on the ticket itself. The "
|
||
":abbr:`SLA (Service Level Agreement)` is **only** applied after the priority"
|
||
" level has been updated on the ticket to match the :abbr:`SLA (Service Level"
|
||
" Agreement)` criteria. If no selection is made in this field, this policy "
|
||
"only applies to tickets marked as `Low Priority`, meaning those with zero "
|
||
":guilabel:`⭐ (star)` icons."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:52
|
||
msgid ""
|
||
":guilabel:`Tags`: tags are used to indicate what the ticket is about. "
|
||
"Multiple tags can be applied to a single ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:54
|
||
msgid ""
|
||
":guilabel:`Customers`: individual contacts or companies may be selected in "
|
||
"this field."
|
||
msgstr ""
|
||
":guilabel:`Kunden`: Individuelle Kontakte oder Unternehmen können in diesem "
|
||
"Feld ausgewählt werden."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:55
|
||
msgid ""
|
||
":guilabel:`Sales Order Items`: this field is available only if a team has "
|
||
"the *Timesheets* app enabled. This allows the ticket to link directly to a "
|
||
"specific line on a sales order, which must be indicated on the ticket in the"
|
||
" :guilabel:`Sales Order Items` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:60
|
||
msgid ""
|
||
"A support team needs to address urgent issues for VIP customers within one "
|
||
"business day."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:62
|
||
msgid ""
|
||
"The new policy, titled `8 Hours to close`, is assigned to the `VIP Support` "
|
||
"team. It **only** applies to tickets that are assigned three :guilabel:`⭐ "
|
||
"(star)` icons, which equates to an `Urgent` priority level."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:66
|
||
msgid ""
|
||
"At the same time, the tickets can be related to multiple issues, so the "
|
||
"policy applies to tickets with `Repair`, `Service`, or `Emergency` tags."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid ""
|
||
"View of a new SLA policy record with all the relevant information entered."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:74
|
||
msgid "Establish a target for an SLA policy"
|
||
msgstr "Ein Ziel für eine SLA-Richtlinie festlegen"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:76
|
||
msgid ""
|
||
"A *target* is the stage a ticket needs to reach, and the time allotted to "
|
||
"reach that stage, in order to satisfy the :abbr:`SLA (Service Level "
|
||
"Agreement)` policy. Any stage assigned to a team may be selected for the "
|
||
":guilabel:`Reach Stage` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:80
|
||
msgid ""
|
||
"Time spent in stages selected in the :guilabel:`Excluding Stages` field are "
|
||
"**not** included in the calculation of the :abbr:`SLA (Service Level "
|
||
"Agreement)` deadline."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:84
|
||
msgid ""
|
||
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
|
||
"the working time before a ticket is completed, and would have `Solved` as "
|
||
"the :guilabel:`Reach Stage`. Simultaneously, an :abbr:`SLA (Service Level "
|
||
"Agreement)` titled `2 Days to Start` tracks the working time before work on "
|
||
"a ticket has begun, and would have `In Progress` as the :guilabel:`Reach "
|
||
"Stage`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:90
|
||
msgid "Meet SLA deadlines"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:92
|
||
msgid ""
|
||
"As soon as it is determined that a ticket fits the criteria of an :abbr:`SLA"
|
||
" (Service Level Agreement)` policy, a deadline is calculated. The deadline "
|
||
"is based on the creation date of the ticket, and the targeted working hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:97
|
||
msgid ""
|
||
"The value indicated next to the :guilabel:`Working Hours` field of an "
|
||
":abbr:`SLA (Service Level Agreement)` policy is used to determine the "
|
||
"deadline. By default, this is determined by the value set in the "
|
||
":guilabel:`Company Working Hours` field under :menuselection:`Settings app "
|
||
"--> Employees --> Work Organization`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:102
|
||
msgid ""
|
||
"The deadline is then added to the ticket, as well as a tag indicating the "
|
||
"name of the :abbr:`SLA (Service Level Agreement)` applied."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid ""
|
||
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
|
||
" Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:109
|
||
msgid ""
|
||
"When a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
|
||
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the deadline "
|
||
"disappears from view on the ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:117
|
||
msgid ""
|
||
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
|
||
"Agreement)`, the earliest occurring deadline is displayed on the ticket. "
|
||
"After that deadline has passed, the next deadline is displayed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:121
|
||
msgid ""
|
||
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
|
||
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
|
||
"Agreement)` tag turns red. After the :abbr:`SLA (Service Level Agreement)` "
|
||
"has failed, the red tag stays on the ticket, even after the ticket is moved "
|
||
"to the :guilabel:`Reach Stage`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid ""
|
||
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:131
|
||
msgid "Analyze SLA performance"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:133
|
||
msgid ""
|
||
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
|
||
"(Service Level Agreement)` is fulfilled, as well as the performance of "
|
||
"individual team members. Navigate to the report, and corresponding pivot "
|
||
"table, by going to :menuselection:`Helpdesk app --> Reporting --> SLA Status"
|
||
" Analysis`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:141
|
||
msgid ""
|
||
"By default, the report displays in a :guilabel:`Pivot` view. Any :abbr:`SLA "
|
||
"(Service Level Agreement)` policies in the database with tickets that failed"
|
||
" to fulfill a policy, are in progress, or have satisfied a policy are "
|
||
"listed. By default, they are grouped by team and ticket count."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:149
|
||
msgid ""
|
||
"The pivot view aggregates data, which can be manipulated by adding measures "
|
||
"and filters."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:151
|
||
msgid ""
|
||
"To change the display, or add additional measurements, click the "
|
||
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
|
||
"criteria, and choose from the options available."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:154
|
||
msgid ""
|
||
"Whenever a measurement is picked, a :guilabel:`✔️ (checkmark)` icon appears "
|
||
"in the drop-down menu to indicate that the measurement is included, and a "
|
||
"corresponding new column emerges in the pivot table to show the relevant "
|
||
"calculations."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid "View of the available measures in the SLA status analysis report."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:162
|
||
msgid ""
|
||
"To add a group to a row or column, click the :guilabel:`➕ (plus)` icon next "
|
||
"to the policy name and then select one of the groups. To remove one, click "
|
||
"the :guilabel:`➖ (minus)` icon next to the policy name."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid ""
|
||
"View of the available group by options in the SLA status analysis report."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:173
|
||
msgid ""
|
||
"The :guilabel:`SLA Status Analysis` report can also be viewed as a "
|
||
":guilabel:`Bar Chart`, :guilabel:`Line Chart`, or :guilabel:`Pie Chart`. "
|
||
"Toggle between these views by first selecting the :guilabel:`Graph` button "
|
||
"at the top-right of the dashboard. Then, select the appropriate chart icon "
|
||
"at the top-left of the graph."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:180
|
||
msgid "Bar Chart"
|
||
msgstr "Balkendiagramm"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:186
|
||
msgid ""
|
||
"A bar chart can deal with larger data sets and compare data across several "
|
||
"categories."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:188
|
||
msgid "Line Chart"
|
||
msgstr "Liniendiagramm"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in line view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:194
|
||
msgid "A line chart can visualize data trends or changes over time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:196
|
||
msgid "Pie Chart"
|
||
msgstr "Tortendiagramm"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in pie chart view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:202
|
||
msgid "A pie chart compares data among a small number of categories."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:205
|
||
msgid ""
|
||
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` views can be "
|
||
":guilabel:`Stacked` by selecting the :guilabel:`Stacked` icon. This displays"
|
||
" two or more groups on top of each other instead of next to each other, "
|
||
"making it easier to compare data."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in bar view, stacked."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:214
|
||
msgid "Cohort view"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:216
|
||
msgid ""
|
||
"The :guilabel:`Cohort` view is used to track the changes in data over a "
|
||
"period of time. To display the :guilabel:`SLA Status Analysis` report in a "
|
||
":guilabel:`Cohort` view, click the :guilabel:`Cohort` button, represented by"
|
||
" :guilabel:`(four cascading horizontal lines)`, in the top-right corner, "
|
||
"next to the other view options."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:225
|
||
msgid "View of the SLA status analysis report in cohort view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:225
|
||
msgid "The cohort view examines the life cycle of data over time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:228
|
||
msgid ":ref:`Reporting views <reporting/views>`"
|
||
msgstr ":ref:`Berichtsansichten <reporting/views>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:229
|
||
msgid ""
|
||
":doc:`Allow customers to close their tickets "
|
||
"</applications/services/helpdesk/advanced/close_tickets>`"
|
||
msgstr ""
|
||
":doc:`Kunden erlauben, ihre Tickets zu schließen "
|
||
"</applications/services/helpdesk/advanced/close_tickets>`"
|
||
|
||
#: ../../content/applications/services/planning.rst:5
|
||
msgid "Planning"
|
||
msgstr "Planung"
|
||
|
||
#: ../../content/applications/services/planning.rst:7
|
||
msgid ""
|
||
"**Odoo Planning** allows you to plan your team's schedule and manage shifts "
|
||
"and resources."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:9
|
||
msgid ""
|
||
"Handling your team's planning comes with specific requirements that may vary"
|
||
" widely depending on your business needs. The following concepts were "
|
||
"introduced in Odoo Planning to meet those needs:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:12
|
||
msgid ""
|
||
"**Shifts** are dispatched to **resources**, which can be either :ref:`human "
|
||
"<planning/employees>` (employees) or :ref:`material <planning/materials>` "
|
||
"(e.g., equipment). The resources are assigned :ref:`roles <planning/roles>`,"
|
||
" which allows for organization of work within the team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:16
|
||
msgid ""
|
||
"Once the initial configuration is done, :ref:`planning shifts "
|
||
"<planning/shifts>` can be done manually or automated by using the :ref:`Auto"
|
||
" Plan <planning/open-shifts>` feature."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:19
|
||
msgid ""
|
||
"An integration between the Planning and Sales apps allows the linking of "
|
||
"sold services to roles and shifts in Planning. Additionally, integration "
|
||
"with :doc:`Project <project>` allows dedicating shifts, and thus time and "
|
||
"resources, to specific projects."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:24
|
||
msgid "`Odoo tutorials: Planning <https://www.odoo.com/slides/planning-60>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:34
|
||
msgid "Roles"
|
||
msgstr "Rollen"
|
||
|
||
#: ../../content/applications/services/planning.rst:36
|
||
msgid ""
|
||
"To define the roles your resources perform (e.g., chef, bartender, waiter), "
|
||
"go to :menuselection:`Planning --> Configuration --> Roles`, then click "
|
||
":guilabel:`New`, and fill in the :guilabel:`Name` (e.g., assistant, "
|
||
"receptionist, manager). Then, choose the :guilabel:`Resources` that will "
|
||
"perform this role. Resources can be either :ref:`Employees "
|
||
"<planning/employees>` or :ref:`Materials <planning/materials>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:43
|
||
msgid ""
|
||
"If the Sales app is installed in your database, the :guilabel:`Services` "
|
||
"field appears, allowing you to specify which roles are needed to perform "
|
||
"services so that the shifts are dispatched to the right person."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:46
|
||
msgid ""
|
||
"Roles are taken into account when using the :ref:`Auto Plan feature "
|
||
"<planning/open-shifts>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:49
|
||
msgid "Property fields and roles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:51
|
||
msgid ""
|
||
"**Property fields** allow you to add custom fields to forms across several "
|
||
"Odoo applications. Planning includes the possibility of adding property "
|
||
"fields linked to roles to shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:54
|
||
msgid ""
|
||
"To create a property field, switch to the list view from any schedule. From "
|
||
"there, click :guilabel:`View` on the shift that you wish to edit. If the "
|
||
":guilabel:`Role` field is empty, fill it in with the desired role, then "
|
||
"click the cog icon and select :guilabel:`Add Properties`. :doc:`Configure "
|
||
"<../productivity/knowledge/properties>` the new field according to your "
|
||
"needs."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "Creating a new property field in Planning."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:62
|
||
msgid ""
|
||
"The property field is linked to the role and is included in the shift form "
|
||
"of all shifts performed by this role."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:66
|
||
msgid "Some of the use cases of role property fields include:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:68
|
||
msgid ""
|
||
"**Accreditation**: for roles that require a specific permit (e.g., driving "
|
||
"license)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:69
|
||
msgid ""
|
||
"**Location**: in companies that operate in multiple locations (e.g., shops "
|
||
"or restaurants)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:70
|
||
msgid ""
|
||
"**Language**: in a multi-lingual environment (e.g., consulting company)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:75
|
||
msgid "Employees"
|
||
msgstr "Mitarbeiter"
|
||
|
||
#: ../../content/applications/services/planning.rst:77
|
||
msgid "All employees can be included in the planning and assigned shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:79
|
||
msgid ""
|
||
"To adapt the employee's planning settings, go to :menuselection:`Planning "
|
||
"--> Configuration --> Employees`, and choose the employee for whom you want "
|
||
"to edit the settings. Then, go to the :guilabel:`Work Information` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "Employee profile and the work information tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:87
|
||
msgid ""
|
||
"You can do the same from the **Employees** app, which is installed by "
|
||
"default along with Planning."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:90
|
||
msgid ""
|
||
"Two sections of the employee's :guilabel:`Work Information` tab have an "
|
||
"impact on Planning: :guilabel:`Schedule` (namely, the :guilabel:`Working "
|
||
"Hours` field) and :guilabel:`Planning`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:94
|
||
msgid "Working hours"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:96
|
||
msgid ""
|
||
"The :guilabel:`Working Hours` are taken into account when the "
|
||
":guilabel:`Allocated Time` and its percentage is calculated for :ref:`shifts"
|
||
" <planning/templates>`. If the :guilabel:`Working Hours` field is left "
|
||
"blank, the employee is considered to be working flexible hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:100
|
||
msgid ""
|
||
"To create individual :guilabel:`Working Hours`, for example, for employees "
|
||
"working part-time, click :guilabel:`Search more...`, then :guilabel:`New`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:104
|
||
msgid ""
|
||
"The :guilabel:`Working Hours` and the :guilabel:`Allocated Time` in Planning"
|
||
" can impact **Payroll**, if the employee's contract is configured to "
|
||
"generate work entries based on shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:108
|
||
msgid ""
|
||
":ref:`Payroll documentation on working schedules <payroll/working-times>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:111
|
||
msgid "Planning roles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:113
|
||
msgid "Once an employee has one or more :guilabel:`Roles`:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:115
|
||
msgid ""
|
||
"When creating a shift for this employee, only the shift templates from the "
|
||
"roles chosen in this field are displayed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:117
|
||
msgid ""
|
||
"When a schedule is published, the employee is only notified of open shifts "
|
||
"for the roles that are assigned to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:119
|
||
msgid ""
|
||
"When auto-assigning open shifts or planning sales orders, the employee is "
|
||
"only assigned shifts for the roles assigned to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:122
|
||
msgid "Additionally, when a :guilabel:`Default role` is defined:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:124
|
||
msgid ""
|
||
"When creating a shift for the employee, the default role is automatically "
|
||
"selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:125
|
||
msgid ""
|
||
"This role also has precedence over the other roles of the employee when "
|
||
"auto-assigning open shifts or planning sales orders."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:129
|
||
msgid ""
|
||
"If the Planning roles fields are left empty, there are no restrictions in "
|
||
"the shift templates and open shifts shared with the employee. However, it’s "
|
||
"not possible to use the **Auto Plan** feature for employee with no roles."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:136
|
||
msgid "Materials"
|
||
msgstr "Materialien"
|
||
|
||
#: ../../content/applications/services/planning.rst:138
|
||
msgid ""
|
||
"**Materials** are resources that can be assigned shifts and working hours "
|
||
"but are not employees. For example, a construction company could use "
|
||
"materials to create shifts for shared machines (e.g., cranes, forklifts)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:142
|
||
msgid ""
|
||
"Similarly to employees, materials can be assigned roles and working time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:147
|
||
msgid "Shift templates"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:149
|
||
msgid ""
|
||
"To create a shift template, click :guilabel:`New` on any schedule, then fill"
|
||
" in the :ref:`details of the shift <planning/create-shift>`. In order for "
|
||
"the shift to be saved as a template, tick :guilabel:`Save as Template`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "Shift form with the option `save template` ticked."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:156
|
||
msgid ""
|
||
"Alternatively, you can go to :menuselection:`Planning --> Configuration --> "
|
||
"Shift Templates`, then click :guilabel:`New`. Fill in the :guilabel:`Start "
|
||
"Hour` and :guilabel:`Shift Duration`. The shift’s :guilabel:`End Time` is "
|
||
"then calculated based on the :guilabel:`Working Hours`, taking into account "
|
||
"working time as well as breaks."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:162
|
||
msgid ""
|
||
"The employee's working hours are Monday to Friday, 8 am to 5 pm, with a "
|
||
"break between 12 and 1 pm."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:165
|
||
msgid ""
|
||
"Creating a shift template with a start hour of 9 am and a duration of 8 "
|
||
"hours will result in the end hour being 5 pm, based on the working hours and"
|
||
" the 1-hour break."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:167
|
||
msgid ""
|
||
"Creating a shift template with a start hour of 10 am and a duration of 10 "
|
||
"hours will result in the end hour of 10 am the following day, as the company"
|
||
" is closed at 5 pm according to the working hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:171
|
||
msgid "Additionally, for each shift template, you can also configure:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:173
|
||
msgid ":guilabel:`Role`: to link the shift to this specific role."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:174
|
||
msgid ""
|
||
":guilabel:`Project`: to keep track of shifts that are dedicated to work on a"
|
||
" project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:179
|
||
msgid "Planning shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:181
|
||
msgid ""
|
||
"On opening the Planning app, the users see their own schedule. Users with "
|
||
"admin roles can also see :guilabel:`Schedule by Resource`, :guilabel:`Role`,"
|
||
" :guilabel:`Project`, or :guilabel:`Sales Order`, as well as reporting and "
|
||
"configuration menus."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:186
|
||
msgid ""
|
||
"The schedule is displayed in the Gantt view, which allows you to edit (with "
|
||
"a drag and drop), resize, split, and duplicate shifts without having to open"
|
||
" them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "A schedule displaying various visual elements."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:192
|
||
msgid "The following visual elements are used on the shifts in the schedules:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:194
|
||
msgid "**Full color**: shifts that are planned and published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:195
|
||
msgid ""
|
||
"**Diagonal stripes**: shifts that are planned but have yet to be published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:196
|
||
msgid "**Grayed-out background**: employees that are on time off."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:197
|
||
msgid ""
|
||
"**Progress bar**: currently ongoing shifts with timesheets linked to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:198
|
||
msgid ""
|
||
"**Grayed-out shift**: when copying shifts, the copied shifts are shown in "
|
||
"full color, whereas previously existing shifts are temporarily greyed out. "
|
||
"The color changes back to full color or diagonal stripes on the next refresh"
|
||
" of the page or by removing the filter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:205
|
||
msgid "Create a shift"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:207
|
||
msgid ""
|
||
"To create a shift, go to any schedule, then click :guilabel:`New`. In the "
|
||
"pop-up window that opens, fill in the following details:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:210
|
||
msgid ""
|
||
"**Templates**: If there is one or more templates existing in your database, "
|
||
"they are displayed in the upper section of the pop-up window. Once selected,"
|
||
" a template prefills the shift form accordingly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:213
|
||
msgid ""
|
||
":guilabel:`Resource`: Resources can be both employees or materials. If this "
|
||
"field is left empty, the shift is considered an :ref:`open shift "
|
||
"<planning/open-shifts>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:215
|
||
msgid ""
|
||
":guilabel:`Role`: Select the role that the resource assigned will be "
|
||
"performing. This field is used when :ref:`auto-planning <planning/open-"
|
||
"shifts>` shifts. Once you select a role, the shift templates associated with"
|
||
" it are displayed in the upper section of the pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:218
|
||
msgid ""
|
||
":guilabel:`Project`: If the Project app is installed in your database, this "
|
||
"field allows you to link the project to the shift is available, allowing you"
|
||
" to plan and track shifts dedicated to work on the selected project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:221
|
||
msgid ""
|
||
":guilabel:`Sales Order Item`: If the Sales app is installed in your "
|
||
"database, this field allows you to link a sales order to the shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:223
|
||
msgid ""
|
||
":guilabel:`Repeat`: Tick the checkbox and configure the :guilabel:`Repeat "
|
||
"Every` field according to your needs. The following rules apply to recurring"
|
||
" shifts:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:226
|
||
msgid ""
|
||
"All fields (e.g., :guilabel:`Resource`, :guilabel:`Role`, "
|
||
":guilabel:`Project`) are copied from the original shift except for the date,"
|
||
" which is adjusted according to the :guilabel:`Repeat Every` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:229
|
||
msgid "Recurrences are planned but not published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:230
|
||
msgid ""
|
||
"By default, planned shifts are created six months in advance, after which "
|
||
"they are created gradually. To change the time frame, :ref:`activate the "
|
||
"Developer mode <developer-mode>`, then go to :menuselection:`Planning --> "
|
||
"Configuration --> Settings` and edit the :guilabel:`Recurring Shifts`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:235
|
||
msgid ""
|
||
":guilabel:`Save as Template`: When this option is ticked, a shift template "
|
||
"is created with the same :guilabel:`Start and End hours`, "
|
||
":guilabel:`Allocated time`, :guilabel:`Role`, and :guilabel:`Project`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:238
|
||
msgid ""
|
||
":guilabel:`Additional note sent to the employee`: Click on the field to add "
|
||
"a note."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:239
|
||
msgid ""
|
||
":guilabel:`Date`: Choose the date and time of your shift. This is the only "
|
||
"mandatory field when creating a shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:241
|
||
msgid ""
|
||
":guilabel:`Allocated time`: Is calculated based on the date and the "
|
||
"employee’s :guilabel:`Working Schedule`. See more in :ref:`Shift Templates "
|
||
"<planning/templates>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:244
|
||
msgid ""
|
||
"Click :guilabel:`Publish & Save` to confirm the shift and send the assigned "
|
||
"employee their schedule by email."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:248
|
||
msgid ""
|
||
"The draft is visible on the admin planning view and can be identified by "
|
||
"diagonal lines. The employee is only notified of the shift once it's "
|
||
"published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:251
|
||
msgid ""
|
||
"Two kinds of notifications are sent to the employees depending on their "
|
||
"account configuration:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:253
|
||
msgid ""
|
||
"Employees without user accounts are redirected to a dedicated **Planning "
|
||
"portal**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:254
|
||
msgid ""
|
||
"Employees with a user account are redirected to the :guilabel:`My Planning` "
|
||
"view in the backend view of Odoo."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:260
|
||
msgid "Open shifts and auto planning"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:262
|
||
msgid ""
|
||
"The :guilabel:`Auto Plan` button allows you to assign **Open shifts** "
|
||
"(shifts with no resource assigned) and create and assign shifts linked to "
|
||
"sales orders or project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:265
|
||
msgid "The following features have an impact on auto planning:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:267
|
||
msgid ""
|
||
"**Roles**: Open shifts are only assigned to resources (employees or "
|
||
"materials) that have the corresponding role assigned. It is not possible to "
|
||
"use the :guilabel:`Auto Plan` feature for employee with no roles."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:270
|
||
msgid ""
|
||
"**Default roles**: The default role assigned to a resource is given priority"
|
||
" over the other roles they have assigned to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:272
|
||
msgid ""
|
||
"**Conflicts**: Employees or materials cannot be assigned multiple shifts at "
|
||
"the same time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:273
|
||
msgid ""
|
||
"**Time off**: The employees’ time off is taken into account, as well as "
|
||
"public holidays."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:274
|
||
msgid ""
|
||
"**Company working hours**: Are taken into account when assigning shifts to "
|
||
"employees or materials."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:275
|
||
msgid ""
|
||
"**Contracts**: Employees without an active contract cannot be assigned "
|
||
"shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:277
|
||
msgid ""
|
||
"Click :guilabel:`Publish` to confirm the schedule and notify the employees "
|
||
"of their planning."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:282
|
||
msgid "Switching shifts and unassignment"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:284
|
||
msgid ""
|
||
"Two features are available to allow employees to make changes to their "
|
||
"schedule: **switching shifts** and **unassignment**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:288
|
||
msgid ""
|
||
"These features are mutually exclusive. Switching shifts is possible by "
|
||
"default and cannot be disabled. However, once the **Allow unassignment** "
|
||
"feature is enabled, it replaces the option to switch shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:293
|
||
msgid "Switching shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:295
|
||
msgid ""
|
||
"Once shifts are planned and published, employees receive an email "
|
||
"notification. If an employee wishes to switch a shift, they can click the "
|
||
"unwanted shift and click :guilabel:`Ask to switch`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:298
|
||
msgid ""
|
||
"The shift remains assigned to the original employee, but in the schedule, a "
|
||
"notification informing that the assigned employee would like to switch "
|
||
"shifts is visible on the shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:301
|
||
msgid ""
|
||
"The shift is then displayed to other employees who share the same role, and "
|
||
"if they wish to assign it to themselves, they can click the :guilabel:`I "
|
||
"take it` button."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:305
|
||
#: ../../content/applications/services/planning.rst:323
|
||
msgid "The following rules apply:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:307
|
||
msgid ""
|
||
"Only the shifts matching the employee's roles are displayed as available to "
|
||
"them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:308
|
||
#: ../../content/applications/services/planning.rst:326
|
||
msgid "Switching shifts is only available for shifts that are in the future."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:311
|
||
msgid "Unassignment"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:313
|
||
msgid ""
|
||
"To allow employees to unassign themselves from shifts, go to "
|
||
":menuselection:`Planning --> Configuration --> Settings`, then tick the "
|
||
"checkbox :guilabel:`Allow Unassignment`. Then, specify the maximum number of"
|
||
" days that the employees can unassign themselves before the shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:318
|
||
msgid ""
|
||
"Once shifts are planned and published, employees receive an email "
|
||
"notification. If shift unassignment is allowed, the employees can click the "
|
||
":guilabel:`I am unavailable` button, and the shift reverts to an open shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:325
|
||
msgid ""
|
||
"Only the shifts matching the employee's roles are displayed in their "
|
||
"schedule."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:8
|
||
msgid "Project"
|
||
msgstr "Projekt"
|
||
|
||
#: ../../content/applications/services/project.rst:10
|
||
msgid ""
|
||
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
|
||
"assign activities to coworkers, and keep track of each project's "
|
||
"profitability."
|
||
msgstr ""
|
||
"Odoo Projekt ist ein Tool zur Verwaltung Ihrer laufenden Projekte. Planen "
|
||
"Sie Aufgaben, weisen Sie Mitarbeitern Aktivitäten zu und behalten Sie den "
|
||
"Überblick über die Rentabilität der einzelnen Projekte."
|
||
|
||
#: ../../content/applications/services/project.rst:14
|
||
#: ../../content/applications/services/timesheets.rst:11
|
||
msgid ""
|
||
"`Odoo Tutorials: Project and Timesheets "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
msgstr ""
|
||
"`Odoo-Tutorials: Projekt und Zeiterfassung "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:3
|
||
msgid "Project management"
|
||
msgstr "Projektmanagement"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:5
|
||
msgid ""
|
||
"Odoo Project uses the **Kanban** project management system. This means all "
|
||
"projects are broken down into tasks, which are categorized on a whiteboard "
|
||
"according to what production phase they are in."
|
||
msgstr ""
|
||
"Odoo Projekt verwendet das **Kanban**-Projektmanagementsystem. Das bedeutet,"
|
||
" dass alle Projekte in Aufgaben unterteilt sind, die auf einem Whiteboard "
|
||
"nach der jeweiligen Produktionsphase kategorisiert werden."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:8
|
||
msgid "Did you know?"
|
||
msgstr "Wussten Sie schon?"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:10
|
||
msgid ""
|
||
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
|
||
"management method."
|
||
msgstr ""
|
||
"Das Wort **Kanban** kommt aus dem Japanischen und bezieht sich auf die "
|
||
"Managementmethode „Sichttafel“."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:13
|
||
msgid ""
|
||
"`Odoo Tutorials: Kanban Project Management "
|
||
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
|
||
msgstr ""
|
||
"`Odoo-Tutorials: Kanban-Projektmanagement "
|
||
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:19
|
||
msgid ""
|
||
"Open the **Project** app and click :guilabel:`Create` to start a new "
|
||
"project. Enter a :guilabel:`Name` for your project and click "
|
||
":guilabel:`Create Project`."
|
||
msgstr ""
|
||
"Öffnen Sie die **Projekt**-App und klicken Sie auf :guilabel:`Neu`, um ein "
|
||
"neues Projekt zu starten. Geben Sie einen :guilabel:`Namen` für Ihr Projekt "
|
||
"ein und klicken Sie auf :guilabel:`Projekt erstellen`."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:22
|
||
msgid ""
|
||
"You can customize your existing **projects** from the dashboard by clicking "
|
||
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
|
||
msgstr ""
|
||
"Sie können Ihre bestehenden **Projekte** vom Dashboard aus anpassen, indem "
|
||
"Sie auf die Drop-down-Schaltfläche (:guilabel:`⋮`) auf der **Karte** Ihres "
|
||
"Projekts klicken."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst-1
|
||
msgid "Project card"
|
||
msgstr "Projektkarte"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:29
|
||
msgid "This enables a new menu divided into four parts:"
|
||
msgstr ""
|
||
"Dadurch wird ein neues Menü aktiviert, das in vier Teile geteilt wird:"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:31
|
||
msgid ""
|
||
":guilabel:`View`: see an overview of your project's components, such as its "
|
||
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
|
||
"Depending on which apps you have activated, more options may be available, "
|
||
"such as :guilabel:`Documents`. All uploaded files can be found under this "
|
||
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
|
||
msgstr ""
|
||
":guilabel:`Ansicht`: Sehen Sie eine Übersicht über die Komponenten Ihres "
|
||
"Projekts, wie :guilabel:`Aufgaben`, :guilabel:`Meilensteine` und "
|
||
":guilabel:`Projektaktualisierungen`. Je nachdem, welche Apps Sie aktiviert "
|
||
"haben, stehen Ihnen weitere Optionen zur Verfügung, wie z. B. "
|
||
":guilabel:`Dokumente`. Alle hochgeladenen Dateien finden Sie in diesem Menü,"
|
||
" sowie in der **Dokumente**-App unter :guilabel:`Projekte`;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:35
|
||
msgid ""
|
||
":guilabel:`Reporting`: analyze your project's progress and profitability "
|
||
"through graphics and statistics;"
|
||
msgstr ""
|
||
":guilabel:`Berichtswesen`: Analysieren Sie den Fortschritt und die "
|
||
"Rentabilität Ihrer Projekte mithilfe von Grafiken und Statistiken;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:37
|
||
msgid ""
|
||
"**Color**: make a line of color appear on the left side of the card so that "
|
||
"your project is more recognizable;"
|
||
msgstr ""
|
||
"**Farbe**: Lassen Sie auf der linken Seite der Karte eine Farblinie "
|
||
"erscheinen, damit Ihr Projekt besser erkennbar ist;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:39
|
||
msgid ":guilabel:`Settings`: you can change the following:"
|
||
msgstr ":guilabel:`Einstellungen`: Sie können Folgendes anpassen:"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:41
|
||
msgid "the :guilabel:`Name` of the project;"
|
||
msgstr "den :guilabel:`Namen` des Projekts;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:42
|
||
msgid "the :guilabel:`Name of the tasks` found under that project;"
|
||
msgstr "die unter diesem Projekt gefundene :guilabel:`Aufgabenbezeichnung`;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:43
|
||
msgid "the :guilabel:`Customer` for whom the project is intended;"
|
||
msgstr "den :guilabel:`Kunden`, für den das Projekt vorgesehen ist;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:44
|
||
msgid "the :guilabel:`Tags` used for filtering;"
|
||
msgstr "die :guilabel:`Stichwörter`, die zur Filterung verwendet werden;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:45
|
||
msgid "the :guilabel:`Company` responsible for the project;"
|
||
msgstr "das :guilabel:`Unternehmen`, das für das Projekt verantwortlich ist;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:46
|
||
msgid "the employee designated as :guilabel:`Project Manager`;"
|
||
msgstr "den Mitarbeiter, der als :guilabel:`Projektmanager` eingestellt ist;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:47
|
||
msgid "the :guilabel:`Planned Date` of the project;"
|
||
msgstr "das :guilabel:`Geplante Datum` des Projekts;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:48
|
||
msgid "the total :guilabel:`Allocated Hours` for that project."
|
||
msgstr "die für dieses Projekt insgesamt :guilabel:`Zugewiesenen Stunden`."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:50
|
||
msgid ""
|
||
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
|
||
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
|
||
msgstr ""
|
||
"Außerdem können Sie das Projekt als :guilabel:`Favorit` markieren, sodass "
|
||
"Sie es mit dem Filter :guilabel:`Meine Favoriten` in der Kanban-Ansicht "
|
||
"finden können."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst-1
|
||
msgid "Project settings"
|
||
msgstr "Projekteinstellungen"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:58
|
||
msgid ""
|
||
"`Odoo Tutorials: Customize projects "
|
||
"<https://www.odoo.com/slides/slide/customize-projects-3615?fullscreen=1>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:61
|
||
msgid ""
|
||
"Further settings are available under the :guilabel:`Settings` tab. Most of "
|
||
"them are *only* available depending on the activated apps."
|
||
msgstr ""
|
||
"Weitere Einstellungen finden Sie im Reiter :guilabel:`Einstellungen`. Die "
|
||
"meisten von ihnen sind *nur* je nach den aktivierten Apps verfügbar."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:65
|
||
msgid "Scheduling activities"
|
||
msgstr "Aktivitäten planen"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:67
|
||
msgid ""
|
||
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
|
||
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
|
||
"opens a list with already scheduled activities and allows planning **new** "
|
||
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
|
||
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
|
||
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
|
||
"According to the :guilabel:`Activity Type`, you may have **additional "
|
||
"options** available."
|
||
msgstr ""
|
||
"Sie können **Aktivitäten** (z. B. :guilabel:`Anruf`, :guilabel:`Besprechung`"
|
||
" usw.) pro Projekt planen, indem Sie auf das **Uhr**-Symbol in einem Projekt"
|
||
" klicken. Auf diese Weise öffnen Sie eine Liste mit bereits geplanten "
|
||
"Aktivitäten und können **neue** Aktivitäten planen, indem Sie auf "
|
||
":guilabel:`+ Eine Aktivität planen` klicken. Wählen Sie im Pop-up-Fenster "
|
||
"den :guilabel:`Aktivitätstypen` aus, geben Sie eine "
|
||
":guilabel:`Zusammenfassung` für diese Aktivität sowie ein "
|
||
":guilabel:`Fälligkeitsdatum` ein und weisen Sie sie einem Mitarbeiter zu. Je"
|
||
" nach :guilabel:`Aktivitätstyp` stehen Ihnen eventuell **zusätzliche "
|
||
"Optionen** zur Verfügung."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:75
|
||
msgid ""
|
||
"If an activity is **already** scheduled, the icon may change to a **phone**,"
|
||
" **group of people**, or other."
|
||
msgstr ""
|
||
"Wenn eine Aktivität **bereits** geplant ist, kann sich das Symbol in ein "
|
||
"**Telefon**, eine **Personengruppe** oder anderes ändern."
|
||
|
||
#: ../../content/applications/services/project/tasks.rst:5
|
||
msgid "Tasks"
|
||
msgstr "Aufgaben"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:3
|
||
msgid "Create Project's Tasks from an Email Alias"
|
||
msgstr "Aufgaben eines Projekts aus einem E-Mail-Alias erstellen"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:5
|
||
msgid ""
|
||
"When you already have an email address that customers know from the top of "
|
||
"their heads, changing it is the last thing you want to do. Instead, link "
|
||
"that address to your project and transform those conversations into "
|
||
"structured work. It automatically creates a task in the first stage of a "
|
||
"project."
|
||
msgstr ""
|
||
"Wenn Sie bereits eine E-Mail-Adresse haben, die Ihre Kunden auswendig "
|
||
"kennen, sollten Sie sie keinesfalls ändern. Verknüpfen Sie diese Adresse "
|
||
"stattdessen mit Ihrem Projekt und verwandeln Sie diese Unterhaltungen in "
|
||
"strukturierte Arbeit. In der ersten Phase eines Projekts wird automatisch "
|
||
"eine Aufgabe erstellt."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:11
|
||
msgid "Set up an incoming email server"
|
||
msgstr "Einen Posteingangsserver einrichten"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:14
|
||
msgid ""
|
||
"On the *Settings* application, enable *External Email Servers* and define "
|
||
"the incoming email alias you would like to use."
|
||
msgstr ""
|
||
"Aktivieren Sie in der *Einstellungen*-App die Option *Externe E-Mail-Server*"
|
||
" und definieren Sie den Alias für eingehende E-Mails, den Sie verwenden "
|
||
"möchten."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:15
|
||
msgid ""
|
||
"**For more information**: "
|
||
":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ""
|
||
"**Für weitere Informationen**: "
|
||
":doc:`/applications/general/email_communication/email_servers`"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:18
|
||
msgid "Configure the email alias in your project"
|
||
msgstr "Den E-Mail-Alias in Ihrem Projekt konfigurieren"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:22
|
||
msgid ""
|
||
"Now that you have the incoming email server set up, go to "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
|
||
"*Emails* tab, define the wanted email alias and choose the policy to receive"
|
||
" a message."
|
||
msgstr ""
|
||
"Nachdem Sie nun den Posteingangsserver eingerichtet haben, gehen Sie zu "
|
||
":menuselection:`Projekt --> Konfiguration --> Projekte --> Bearbeiten`. "
|
||
"Legen Sie im Reiter *E-Mails* den gewünschten E-Mail-Alias fest und wählen "
|
||
"Sie die Richtlinie für den Empfang einer Nachricht."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:23
|
||
msgid "In addition, you can now directly set it when creating a new project."
|
||
msgstr ""
|
||
"Außerdem können Sie ihn jetzt direkt bei der Erstellung eines neuen Projekts"
|
||
" festlegen."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst-1
|
||
msgid ""
|
||
"In the settings of your project, define the emails alias under the tab email"
|
||
" in Odoo Project"
|
||
msgstr ""
|
||
"Definieren Sie in den Einstellungen Ihres Projekts im Reiter „E-Mail“ in "
|
||
"Odoo Projekt den E-Mail-Alias"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:30
|
||
msgid ""
|
||
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
|
||
"followers of the task."
|
||
msgstr ""
|
||
"Alle Empfänger der E-Mail (An/Cc/Bcc) werden automatisch als Follower der "
|
||
"Aufgabe hinzugefügt."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:32
|
||
msgid "The email can be seen under the name of your project on the dashboard."
|
||
msgstr ""
|
||
"Die E-Mail finden Sie unter dem Namen Ihres Projekts auf dem Dashboard."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst-1
|
||
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
|
||
msgstr ""
|
||
"Ansicht des gewählten E-Mail-Alias in der Dashboardansicht in Odoo Projekt"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:3
|
||
msgid "Recurring tasks"
|
||
msgstr "Wiederkehrende Aufgaben"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:5
|
||
msgid ""
|
||
"When handling a project, the same task often needs to be performed several "
|
||
"times: for example, weekly meetings or status reports. The **recurring "
|
||
"tasks** feature allows you to automate the creation of those tasks."
|
||
msgstr ""
|
||
"Bei der Bearbeitung eines Projekts muss dieselbe Aufgabe oft mehrmals "
|
||
"ausgeführt werden: zum Beispiel wöchentliche Meetings oder Statusberichte. "
|
||
"Die Funktion **Wiederkehrende Aufgaben** ermöglicht es Ihnen, die Erstellung"
|
||
" dieser Aufgaben zu automatisieren."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:10
|
||
msgid ""
|
||
"`Odoo Tutorials: Recurring tasks "
|
||
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
|
||
msgstr ""
|
||
"`Odoo-Tutorials: Wiederkehrende Aufgaben "
|
||
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:15
|
||
msgid ""
|
||
"To enable recurring tasks, go to :menuselection:`Project --> Configuration "
|
||
"--> Settings`, then activate :guilabel:`Recurring Tasks`, and press "
|
||
":guilabel:`Save`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:18
|
||
msgid ""
|
||
"Recurring tasks are now activated on all existing projects. The feature can "
|
||
"be deactivated on an individual project by clicking the drop-down menu "
|
||
"button :guilabel:`⋮` next to the project name, then going to "
|
||
":menuselection:`Settings --> Settings --> Task Management` and disabling "
|
||
":guilabel:`Recurring Tasks`."
|
||
msgstr ""
|
||
"Wiederkehrende Aufgaben sind jetzt für alle bestehenden Projekte aktiviert. "
|
||
"Die Funktion kann für ein einzelnes Projekt deaktiviert werden, indem Sie "
|
||
"auf die Drop-down-Menü-Schaltfläche :guilabel:`⋮` neben dem Projektnamen "
|
||
"klicken, dann zu :menuselection:`Einstellungen --> Einstellungen --> "
|
||
"Aufgabenverwaltung` gehen und :guilabel:`Wiederkehrende Aufgaben` "
|
||
"deaktivieren."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:24
|
||
msgid "Set up task recurrence"
|
||
msgstr "Eine Aufgabenwiederholung einrichten"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:26
|
||
msgid ""
|
||
"In an existing task, press the :guilabel:`Recurrent` button next to the "
|
||
":guilabel:`Planned date`. Then, configure :guilabel:`Repeat Every` field "
|
||
"according to your needs."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:29
|
||
msgid ""
|
||
"A new task in recurrence will be created once either of this conditions is "
|
||
"met: - Previous task in recurrence has been closed. - On the day of the "
|
||
"planned recurrence."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:33
|
||
msgid ""
|
||
"The new task is created on your project dashboard with the following "
|
||
"configuration:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:35
|
||
msgid ""
|
||
":guilabel:`Stage`: first stage of the project dashboard (:guilabel:`New` or "
|
||
"equivalent);"
|
||
msgstr ""
|
||
":guilabel:`Phase`: erste Phase des Projektdashboards (:guilabel:`Neu` oder "
|
||
"Äquivalent);"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:36
|
||
msgid ""
|
||
":guilabel:`Name`, :guilabel:`Description`, :guilabel:`Project`, "
|
||
":guilabel:`Assignees`, :guilabel:`Customer`, :guilabel:`Tags`: copied from "
|
||
"the original task;"
|
||
msgstr ""
|
||
":guilabel:`Name`, :guilabel:`Beschreibung`, :guilabel:`Projekt`, "
|
||
":guilabel:`Zugewiesen an`, :guilabel:`Kunde`, :guilabel:`Stichwörter`: von "
|
||
"der ursprünglichen Aufgabe kopiert;"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:38
|
||
msgid ""
|
||
":guilabel:`Milestones`, :guilabel:`Deadline`, :guilabel:`Timesheets`, "
|
||
":guilabel:`Chatter`, :guilabel:`Activities`, :guilabel:`Subtasks`: those "
|
||
"fields are not copied;"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:41
|
||
msgid ""
|
||
"A **smart button** on the task displays the total number of existing "
|
||
"recurrences."
|
||
msgstr ""
|
||
"Eine **intelligente Schaltfläche** auf der Aufgabe zeigt die Gesamtzahl der "
|
||
"vorhandenen Wiederholungen an."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:44
|
||
msgid "Edit or stop task recurrence"
|
||
msgstr "Aufgabenwiederholung bearbeiten oder stoppen"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:46
|
||
msgid ""
|
||
"**To edit** the recurrence, open the last task in recurrence. Any changes "
|
||
"made on the task will be applied to the tasks that will be created in the "
|
||
"future."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:49
|
||
msgid ""
|
||
"**To stop** the recurrence, open the last task in recurrence and press the "
|
||
":guilabel:`Recurrent` button next to the :guilabel:`Planned date`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets.rst:8
|
||
msgid "Timesheets"
|
||
msgstr "Zeiterfassungen"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:3
|
||
msgid "Create Timesheets upon Time Off Validation"
|
||
msgstr "Zeiterfassungen nach Validierung der Abwesenheiten erstellen"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:5
|
||
msgid ""
|
||
"Odoo automatically timesheets on project/tasks upon time off requests. This "
|
||
"allows for better overall control over the validation of timesheets, as it "
|
||
"does not leave place for forgetfulness and questions after hours that have "
|
||
"not been timesheeted by the employee."
|
||
msgstr ""
|
||
"Odoo erstellt automatisch Zeiterfassungsbögen für Projekte/Aufgaben bei "
|
||
"einem Abwesenheitsantrag. Dies ermöglicht eine bessere Gesamtkontrolle über "
|
||
"die Validierung von Zeiterfassungen, da es keinen Platz für Vergesslichkeit "
|
||
"und Fragen nach Stunden lässt, die der Mitarbeiter nicht im "
|
||
"Zeiterfassungsbogen eingetragen hat."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:9
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
|
||
" change the *Project* and *Task* set by default, if you like."
|
||
msgstr ""
|
||
"Aktivieren Sie den :ref:`Entwicklermodus <developer-mode>`, gehen Sie zu "
|
||
"*Zeiterfassung* und ändern Sie die Standardeinstellungen für *Projekt* und "
|
||
"*Aufgabe*, wenn Sie möchten."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid ""
|
||
"View of Timesheets setting enabling the feature record time off in Odoo "
|
||
"Timesheets"
|
||
msgstr ""
|
||
"Ansicht der Zeiterfassungseinstellung zur Aktivierung der Funktion "
|
||
"„Abwesenheit“ in Odoo Zeiterfassung"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
|
||
" or create the needed type, and decide if you would like the requests to be "
|
||
"validated or not."
|
||
msgstr ""
|
||
"Gehen Sie auf :menuselection:`Abwesenheiten --> Konfiguration --> "
|
||
"Abwesenheitsarten`. Wählen oder erstellen Sie die benötigte Art und "
|
||
"entscheiden Sie, ob Sie die Anträge validieren lassen möchten oder nicht."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid ""
|
||
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
|
||
"Odoo Time Off"
|
||
msgstr ""
|
||
"Ansicht eines Formulars für Abwesenheitsarten mit Hervorhebung des Abwesenheits- und Zeiterfassungsbereichs in\n"
|
||
"Odoo Abwesenheiten"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:26
|
||
msgid ""
|
||
"Now, once the employee has requested his time off and the request has been "
|
||
"validated (or not, depending on the setting chosen), the time is "
|
||
"automatically allocated on *Timesheets*, under the respective project and "
|
||
"task."
|
||
msgstr ""
|
||
"Sobald der Mitarbeiter seine Abwesenheit beantragt hat und der Antrag "
|
||
"bestätigt wurde (oder nicht, je nach gewählter Einstellung), wird die Zeit "
|
||
"automatisch auf *Zeiterfassungsbögen* unter dem jeweiligen Projekt und der "
|
||
"jeweiligen Aufgabe eingetragen."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:27
|
||
msgid ""
|
||
"On the example below, the user requested *Paid Time off* from July 13th to "
|
||
"15th."
|
||
msgstr ""
|
||
"In folgendem Beispiel hat der Benutzer *bezahlten Urlaub* vom 13. bis 15. "
|
||
"Juli beantragt."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid "View of the time off request form in Odoo Time Off"
|
||
msgstr "Ansicht des Abwesenheitsantragsformular in Odoo Abwesenheiten"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:33
|
||
msgid ""
|
||
"Considering that validation is not required, the requested time off is "
|
||
"automatically displayed in *Timesheets*. If validation is necessary, the "
|
||
"time is automatically allocated after the responsible person for validating "
|
||
"does it so."
|
||
msgstr ""
|
||
"Wenn eine Validierung nicht erforderlich ist, wird die beantragte "
|
||
"Abwesenheit automatisch in *Zeiterfassung* angezeigt. Wenn eine Validierung "
|
||
"erforderlich ist, wird die Zeit automatisch zugewiesen, nachdem die für die "
|
||
"Validierung zuständige Person dies getan hat."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid ""
|
||
"Video of timesheets emphasizing the requested time off from the employee in "
|
||
"Odoo Timesheets"
|
||
msgstr ""
|
||
"Video von Zeiterfassungen zur Hervorhebung der vom Mitarbeiter beantragten "
|
||
"Abwesenheit in Odoo Zeiterfassung"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:41
|
||
msgid ""
|
||
"Click on the magnifying glass, hovering over the concerned cell, to access "
|
||
"all the aggregated data on that cell (day), and see details regarding the "
|
||
"project/task."
|
||
msgstr ""
|
||
"Klicken Sie auf die Lupe, wenn Sie den Mauszeiger über die betreffende Zelle"
|
||
" bewegen, um auf alle zusammengefassten Daten zu dieser Zelle (Tag) "
|
||
"zuzugreifen und Details zum Projekt/zur Aufgabe zu sehen."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid "View of the details of a project/task in Odoo Timeheets"
|
||
msgstr ""
|
||
"Ansicht der Details eines Projekts/einer Aufgabe in Odoo Zeiterfassung"
|