documentation/locale/zh_CN/LC_MESSAGES/services.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Datasource International <Hennessy@datasourcegroup.com>, 2022
# 稀饭~~ <wangwhai@qq.com>, 2022
# Mandy Choy <mnc@odoo.com>, 2022
# Emily Jia <eji@odoo.com>, 2023
# diaojiaolou <124412206@qq.com>, 2023
# Martin Trigaux, 2023
# Jeffery CHEN <jeffery9@gmail.com>, 2023
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-05-22 07:00+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: Jeffery CHEN <jeffery9@gmail.com>, 2023\n"
"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: zh_CN\n"
"Plural-Forms: nplurals=1; plural=0;\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "服务"

#: ../../content/applications/services/field_service.rst:8
msgid "Field Service"
msgstr "现场服务"

#: ../../content/applications/services/field_service.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr "`Odoo教程：现场服务 <https://www.odoo.com/slides/field-service-49>`_"

#: ../../content/applications/services/field_service/default_warehouse.rst:3
msgid "User default warehouse"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:5
msgid ""
"Setting up a **default warehouse** can be useful for field technicians who "
"keep a supply in their van or those who always resupply from the same "
"warehouse. It also allows field workers to switch between warehouses from "
"their profiles."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:9
msgid ""
"Products in sales orders created during field interventions are always "
"pulled from the default warehouse, keeping the inventory accurate."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:13
msgid ":doc:`../../inventory_and_mrp/inventory`"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
#: ../../content/applications/services/project/project_management.rst:17
msgid "Configuration"
msgstr "配置"

#: ../../content/applications/services/field_service/default_warehouse.rst:18
msgid ""
"To set up a user default warehouse, the :doc:`storage locations "
"<../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations>`"
" feature needs to be activated in the **Inventory** app. It is also "
"necessary to have more than one warehouse in your database."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:23
msgid ""
"You can either set it up :ref:`for your profile <default-warehouse/my-"
"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:27
msgid ""
":doc:`../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations`"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:32
msgid "For your profile"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:34
msgid ""
"To set up a default warehouse for yourself, click your **profile icon** in "
"the upper right corner of the screen, then, go to :menuselection:`My Profile"
" --> Preferences --> Default Warehouse`. Select the default warehouse from "
"the drop-down menu."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:41
msgid "For all users"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:43
msgid ""
"To set up a default warehouse for a specific user, go to "
":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
"and select the default warehouse from the drop-down menu."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst-1
msgid "Selection of a default warehouse on a user profile."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:51
msgid "Use in field service tasks"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:53
msgid ""
"Once a default warehouse has been configured for a user, the materials used "
"for a sales order related to a Field Service task are pulled from that "
"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
"is applied correctly."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:58
msgid ""
"Once the Field Service task is marked as done, the stock of the default "
"warehouse is automatically updated."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:3
msgid "Onsite interventions planning"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:6
msgid "From a sales order"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:8
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr "允许您的销售团队开展现场干预，为您的客户创造无缝体验。他们可以收到一份报价单，在工作开始之前，他们必须首先批准该报价单。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:11
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr "转到：菜单选择：`现场服务-->配置-->产品`，然后创建或编辑产品。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:13
msgid ""
"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
" :guilabel:`Product Type`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:15
msgid ""
"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
":guilabel:`Service Invoicing Policy`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:17
msgid ""
"Select :guilabel:`Create a task in an existing project` as "
":guilabel:`Service Tracking`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:18
msgid "Select your :guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:19
msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:25
msgid ""
"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
"product and confirm it. A task is automatically set up under your Field "
"Service project. It is directly accessible from the sales order."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Field Service task on a sales order in Odoo Sales"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:34
msgid "From helpdesk tickets"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:36
msgid ""
"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
"helpdesk team manage intervention requests directly. Planning field service "
"tasks from tickets speeds up your processes."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:40
msgid "Configure the helpdesk team"
msgstr "配置帮助台团队"

#: ../../content/applications/services/field_service/onsite_interventions.rst:42
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable :guilabel:`Onsite Interventions`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Onsite interventions settings in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:49
msgid ""
"The helpdesk tickets of the team now display the :guilabel:`Plan "
"Intervention` button. Click on it to create a new task under your field "
"service project."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "服务台"

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr "`Odoo教程：帮助台<https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "高级"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After-Sales services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"*After-Sales* services can be configured in the *Helpdesk* application for "
"individual *teams*. Once enabled, users can issue refunds, process returns, "
"generate coupons, and/or schedule repair and field service interventions "
"directly from a ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:10
msgid "Set up the after-sales services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:12
msgid ""
"Start by enabling the after-sales services on specific *Helpdesk* team(s), "
"by going to :menuselection:`Helpdesk --> Configuration --> Teams` and "
"selecting which teams(s) these services should be active on. Then, scroll to"
" the :guilabel:`After-Sales` section on the team's settings page, and choose"
" which of the following options to enable:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:17
msgid ""
":guilabel:`Refunds`: issues credit notes to refund a customer, or adjust the"
" remaining amount due"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:18
msgid ""
":guilabel:`Coupons`: offers discounts and free products through an existing "
"coupon program"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:19
msgid ""
":guilabel:`Returns`: initiates a product return from a customer through a "
"reverse transfer"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid ""
":guilabel:`Repairs`: creates repair orders for broken or faulty products"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:21
msgid ""
":guilabel:`Field Service`: plans onsite intervention through the *Field "
"Service* application"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:26
msgid ""
"The services that are enabled can vary based on the type of support a team "
"provides."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:29
msgid ""
"As all of the after-sales services in Odoo require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications. *Installing a new application on a One-"
"App-Free database will trigger a 15-day trial. At the end of the trial, if a"
" paid subscription has not been added to the database, it will no longer be "
"accessible.*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:35
msgid "Issue a refund with a credit note"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:37
msgid ""
"A *credit note* is a document issued to a customer informing them that they "
"have been credited a certain amount of money. They can be used to provide a "
"full refund to a customer, or to adjust any remaining amount due. While they"
" are usually created through the *Accounting* or *Invoicing* applications, "
"they can be created through a *Helpdesk* ticket, as well."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:43
msgid "Invoices must be posted before a credit note can be generated."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:45
msgid ""
"To create a credit note, navigate to a ticket on the "
":menuselection:`Helpdesk` application, and click the :guilabel:`Refund` "
"button in the upper-left corner of the ticket dashboard. Then, select the "
"corresponding invoice from the :guilabel:`Invoices to Refund` drop-down "
"menu."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a refund creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:53
msgid "Choose a :guilabel:`Credit Method` from one of the following options:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:55
msgid ""
":guilabel:`Partial Refund`: the credit note is created in draft and can be "
"edited before being issued"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
msgid ""
":guilabel:`Full Refund`: the credit note is auto-validated and reconciled "
"with the invoice. *This is the option to choose if a validated invoice needs"
" to be canceled*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
msgid ""
":guilabel:`Full refund and new draft invoice`: the credit note is auto-"
"validated and reconciled with the invoice. The original invoice is "
"duplicated as a new draft. *This is the option to choose if a validated "
"invoice needs to be modified*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:64
msgid ""
"The :guilabel:`Credit Method` options will **not** be available for invoices"
" that have already been paid."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
"Make any necessary changes to the details of the credit note and click "
":guilabel:`Reverse.` Then click :guilabel:`Confirm` to post the credit note."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:70
msgid ""
"Once the credit note has been posted, a :guilabel:`Credit Notes` smart "
"button will be added to the *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons on a ticket focusing on the credit note button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:78
msgid ":doc:`/applications/finance/accounting/customer_invoices/credit_notes`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:81
msgid "Generate coupons from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:83
msgid ""
"Coupons can be used to alter the price of products or orders. The usage "
"constraints of a coupon are defined by conditional rules. *Coupon Programs* "
"are configured in the *Sales* or *Website* applications."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:88
msgid ""
"The *eCommerce* module must be installed in order to create coupon codes "
"from the *Website*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:90
msgid ""
"To generate a coupon, open a *Helpdesk* ticket and click on the "
":guilabel:`Coupon` button in the upper left corner. Select an option from "
"the :guilabel:`Coupon Program` drop-down menu, then click "
":guilabel:`Generate`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a coupon generation window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:98
msgid ""
"The :guilabel:`Coupon Code` can be copied directly from the pop-up window "
"(by clicking the :guilabel:`Copy` button), or sent in an email by clicking "
":guilabel:`Send`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:102
msgid ""
"When emailing a coupon code, all the followers of the ticket will be added "
"as recipients to the email. Additional recipients can be added to the email "
"as well, in the :guilabel:`Recipients` field of the :guilabel:`Compose "
"Email` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:0
msgid "View of an email draft window with coupon code."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:110
msgid ""
"Once a :guilabel:`Coupon Code` has been generated, a :guilabel:`Coupons` "
"smart button will be added to the top of the ticket; click the smart button "
"to view the coupon code, expiration date, and additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the smart buttons on a ticket focusing on the coupon button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:119
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`优惠券 <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:122
msgid "Facilitate a product return with a reverse transfer"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:124
msgid ""
"Returns are completed through *reverse transfers*, which generate new "
"warehouse operations for the returning products. Click the "
":guilabel:`Return` button in the top-left corner of a ticket to open the "
":guilabel:`Reverse Transfer` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Helpdesk ticket with the return button highlighted."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:133
msgid ""
"The :guilabel:`Return` button only appears on a ticket if the customer has a"
" recorded delivery in the database."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:136
msgid ""
"By default, the quantity will match the validated quantity from the delivery"
" order. Update the :guilabel:`Quantity` field if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a reverse transfer creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:143
msgid ""
"Click :guilabel:`Return` to confirm the return. This generates a new "
"warehouse operation for the incoming returned product(s). A "
":guilabel:`Return` smart button will then be added to the top of the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the return smart button on a helpdesk ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:152
msgid ":doc:`/applications/sales/sales/products_prices/returns`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:155
msgid "Send products for repair from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:157
msgid ""
"If the ticket is related to an issue with a faulty or broken product, a "
"repair order can be created from the *Helpdesk* ticket, and managed through "
"the *Repairs* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:160
msgid ""
"To create a new repair order, open a :menuselection:`Helpdesk` ticket and "
"click on the :guilabel:`Repair` button in the upper left corner."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:163
msgid ""
"Clicking the :guilabel:`Repair` button opens a blank :guilabel:`Repair "
"Reference` form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a repair reference page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:170
msgid ""
"If a product was specified in the :guilabel:`Product` field on the ticket, "
"it will be added to the :guilabel:`Product to Repair` field automatically. "
"If not, click into the field to select a product from the drop down."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:174
msgid ""
"Fill out the :guilabel:`Repair Description` field with a brief explanation "
"of the issue. Click the :guilabel:`Sale Order` field and then select the "
"originating :abbr:`SO (Sales Order)` from which the product is being "
"repaired from. If a return has been initiated for the product, select the "
"reference number from the drop-down in the :guilabel:`Return` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:179
msgid ""
"Choose an :guilabel:`Invoice Method` from the drop-down. Select "
":guilabel:`Before Repair` or :guilabel:`After Repair` to generate an invoice"
" before or after the work is completed. Selecting :guilabel:`No Invoice` "
"means that an invoice cannot be generated for this service."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:183
msgid ""
"If parts are required for the repair, they can be added in the "
":guilabel:`Parts` tab. Services can be added as product lines on the "
":guilabel:`Operations` tab. Additional information for the internal repair "
"team can be added to the :guilabel:`Repair Notes` tab. Information for the "
"customer can be added to the :guilabel:`Quotation Notes` tab, and will be "
"automatically added to the PDF of the quotations generated from this "
":guilabel:`Repair Reference`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:189
msgid ""
"A :guilabel:`Repairs` smart button will be added to the ticket, linking to "
"the repair order."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons focusing on repair button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:196
msgid ""
"Once a user creates a repair order from a *Helpdesk* ticket, they will be "
"able to access it through the ticket's :guilabel:`Repair` smart button, or "
"from a link in the :guilabel:`Chatter`, even if they do not have access "
"rights to the *Repair* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:201
msgid "Create a field service task from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:203
msgid ""
"On-site interventions can be planned from a ticket and managed through the "
"*Field Service* application. Customers with :doc:`portal access "
"</applications/general/users/portal>` will be able to track the progress of "
"a :guilabel:`Field Service` task just as they would a *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:207
msgid ""
"To create a new task, navigate to a :menuselection:`Helpdesk` ticket. Click "
":guilabel:`Create Task` to open the :guilabel:`Create a Field Service task` "
"pop-up. Confirm or update the task :guilabel:`Title`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:212
msgid ""
"The :guilabel:`Project` field on the :guilabel:`Create a Field Service task`"
" pop-up will default to the same *Field Service* project that was identified"
" on the team's settings page. To change the project for this specific task, "
"select one from the :guilabel:`Project` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:216
msgid ""
"To change the default *Field Service* project for the team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` to select a "
":guilabel:`Team`. Scroll to the :guilabel:`After-Sales` section and choose "
"new project under :guilabel:`Field Service`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:220
msgid "Click :guilabel:`Create Task` or :guilabel:`Create & View Task`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Field Service task creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:226
msgid ""
"After the task is created, a :guilabel:`Tasks` smart button will be added to"
" the ticket, linking the :guilabel:`Field Service` task to the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of ticket smart buttons focused on task."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:234
msgid ""
"`Field Service  <https://www.odoo.com/slides/slide/advanced-"
"settings-862?fullscreen=1>`_"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Closing tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
"several ways it can be closed. Manually closing solved tickets keeps the "
"pipeline up to date, while automatically closing inactive tickets prevents "
"unnecessary blocking issues. Allowing customers to close their own tickets "
"minimizes confusion around whether an issue is considered solved or not. "
"This results in increased operational capacity for support teams, and higher"
" customer satisfaction."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid "Manually close solved tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
msgid ""
"As work on a ticket progresses, it is moved along to the next stage in the "
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
" This marks the ticket as *closed*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
msgid ""
"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
"click on a team to open the pipeline. Hover over a stage's heading, and then"
" click the gear icon that appears in the top-right corner of that stage's "
"kanban column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
" option."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
msgid ""
"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
"stage. This setting folds the stage *temporarily* to simplify the kanban "
"view. This does *not* close the tickets in this stage. It also does not "
"permanently fold the stage. If a stage needs to be folded so the tickets can"
" be marked as closed, continue following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
msgid ""
"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
"the changes. Now, tickets that reach this stage will be considered as "
"*closed*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Stage settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
msgid "Automatically close inactive tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
msgid ""
"Tickets that are inactive for a set period of time can be automatically "
"closed. At that point, they will be moved to a folded stage."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
msgid ""
"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
" :guilabel:`Automatic Closing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
msgid ""
"If one of the team's stages is set to be folded in the kanban view, it will "
"be the default selection in the :guilabel:`Move to Stage` field. If the team"
" has more than one folded stage, the stage that occurs first in the pipeline"
" will be the default. If no stage is folded, the default selection will be "
"the last stage in the pipeline."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
msgid ""
"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
"adjusted if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
msgid ""
"The :guilabel:`After days of inactivity` field does **not** take the working"
" calendar into account when tracking the amount of time a ticket has been "
"inactive."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
msgid ""
"If only certain stages should be used to track days of inactivity, they can "
"be added to the :guilabel:`In Stages` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
msgid "A team's pipeline is created with the following stages:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
msgid "`New`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
msgid "`In Progress`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
msgid "`Customer Feedback`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
msgid "`Closed`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
msgid ""
"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
"an issue is solved, customers may not respond immediately. At that point, "
"the tickets can be closed automatically. However, tickets in the "
":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
"to assignment or workload issues. Closing these tickets automatically would "
"result in issues going unsolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
msgid ""
"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
" below\\:\\"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
msgid ":guilabel:`Automatic Closing`: *checked*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
msgid ":guilabel:`Move to Stage`: `Solved`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
msgid ":guilabel:`In Stages`: `Customer Feedback`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Example of Automatic Closing settings."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
msgid "Allow customers to close their own tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
msgid ""
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
"close their own ticket(s) when they determine that their issue has been "
"resolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
" and select a team. On the team's settings page, scroll to the "
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
" Customers`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer closing setting in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
msgid ""
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
"button will be available for customers when they view their ticket through "
"the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
msgid ""
"Customers are able to view their tickets by clicking the :guilabel:`View the"
" ticket` link they receive by email. The link is included in the "
":guilabel:`Request Acknowledgment` template, which is added to the first "
"stage of a team by default. This link does not require a customer to have "
"access to the portal to view or respond to their ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
msgid ""
"Customers with access to the portal will be able to view their tickets under"
" :menuselection:`My Account --> Tickets`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "概述"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr "论坛和线上学习"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "论坛"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""
"要超越电子邮件，实时聊天，网络表单和电话，请为您的客户提供一个支持论坛。 这样，客户可能会花更多的时间来了解您的业务细节，从而对您的公司更加依赖。 "
"还鼓励交流经验和知识，支持社区（对您的社区！）产生归属感。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
msgid "Set up"
msgstr "设置"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr "转到 :menuselection:服务台 --> 设置 --> 服务台团队` 并启用 *帮助中心* 。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""
"通过单击外部链接来创建或编辑论坛。 在编辑选项中，选择是否要将 *论坛模式* 设置为 *问题* ：每个问题仅允许一个答案，或者 *讨论* "
"：每个问题允许多个答案。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr "从现在开始，已登录的用户可以开始他们的讨论。 如要跟踪帖子，请访问：:menuselection:`网站 --> 论坛 --> 帖子`。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr "只需单击工单页面上的 *在论坛上共享* ，即可将工单转换为论坛帖子。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "在线学习"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr "除论坛外，还提供在线课程。 这样做时，您可以将客户和用户的需求和问题链接到相应的内容，从而帮助他们提高效率，因为他们也可以在那里找到答案。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr "转到 :menuselection:`服务台 --> 设置--> 服务台 团队，并启用 *线上学习* 。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr "课程的结构和内容准备就绪后，通过单击 *未发布* *发布* 它。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr "要跟踪您的课程统计信息，请转至 *线上学习* 和 *查看课程* 。"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "待办"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr "详细信息/信息应来自在线学习文档。因此，链接文档一旦可用！"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Odoo :guilabel:`Helpdesk` is a ticket-based customer support application. "
"Teams can track, prioritize, and solve customer issues from their pipeline, "
"which is organized in customizable stages. Multiple teams can be configured "
"and managed in one dashboard."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
msgid "Create Helpdesk teams"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
msgid ""
"Setting up multiple teams allows for tickets to be grouped by location or by"
" support type."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
msgid ""
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. To create a new team, click on the :guilabel:`New`"
" button in the top left of the dashboard. From there, name the new team, and"
" fill out the remaining fields as defined in the following sections on the "
"form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of the Helpdesk teams page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:24
msgid "Assignment & Visibility"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:27
msgid "Determine to whom the team will be visible"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:29
msgid ""
"Under the :guilabel:`Visibility` section, determine who can view this team "
"and its tickets."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:31
msgid ""
":guilabel:`Invited internal users` have access to the team and tickets they "
"are following. This can be modified on each individual ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:33
msgid ""
":guilabel:`All internal users` have access to the team and all of its "
"tickets without being a follower."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
msgid ""
":guilabel:`Invited portal users and all internal users` have access to the "
"team without being a follower. Portal users will only be able to access "
"tickets that they are following."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:39
msgid ""
"A `Customer Support` team intended to handle general issues with shipping "
"and product issues would have the visibility setting :guilabel:`Invited "
"portal users and all internal users`. However, a `Financial Services` team "
"handling tickets related to accounting or tax information would only need to"
" be visible to :guilabel:`Invited internal users`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:45
msgid "Automatically assign new tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:47
msgid ""
"When tickets are received, they will need to be assigned to a member of the "
"support team. This can be done manually on each ticket individually, or "
"through :guilabel:`Automatic Assignment`. Check the box next to "
":guilabel:`Automatic Assignment` to enable the feature for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of a Helpdesk team settings page emphasizing the assignment and visibility features\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
msgid ""
"Select one of the following assignment methods, based on how workload should"
" be allocated across the team:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
":guilabel:`Each user is assigned an equal number of tickets` assigns tickets"
" to team members"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
"based on total ticket count, regardless of the number of open or closed "
"tickets they are currently assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
msgid ""
":guilabel:`Each user has an equal number of open tickets` assigned tickets "
"to team members based"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
msgid ""
"on how many open tickets they are currently assigned. This option is useful "
"for automatically delegating a heavier workload to high-performers who tend "
"to close tickets quickly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:66
msgid ""
"Finally, add the :guilabel:`Team Members` who will be assigned tickets for "
"this team. Leave the field empty to include all employees who have the "
"proper assignments and access rights configured in their user account "
"settings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:71
msgid ""
"If an employee has time off scheduled in the :guilabel:`Time Off` "
"application, they will not be assigned tickets during that time. If no "
"employees are available, the system will look ahead until there is a match."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:76
msgid ":ref:`Manage users <users/add-individual>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
msgid ":doc:`Access rights </applications/general/users/access_rights>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:80
msgid "Create or modify kanban stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
msgid ""
":guilabel:`Stages` are used to organize the *Helpdesk* pipeline and track "
"the progress of tickets. Stages are customizable, and can be renamed to fit "
"the needs of each team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:85
msgid ""
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk --> "
"Configuration --> Stages`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:88
msgid ""
":ref:`Developer mode <developer-mode>` must be activated in order to access "
"the stages menu. To activate developer mode go to :menuselection:`Settings "
"--> General Settings --> Developer Tools` and click on :guilabel:`Activate "
"the developer mode`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:92
msgid ""
"The list view shows an overview of all the stages currently available in "
"Helpdesk. They are listed in the order they appear in the pipeline. To "
"change the order of the stages, use the arrow buttons on the left side of "
"the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:97
msgid ""
"Change the stage order on the kanban view by dragging and dropping "
"individual columns."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of the stage list page emphasizing the option to create a new stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:104
msgid ""
"To create a new stage, click on the :guilabel:`New` button in the top left "
"of the dashboard. Next, choose a name for the new stage, and add a "
"description (though it is not required). Fill out the remaining fields "
"following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of a stage's settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:113
msgid "Add email and SMS templates to stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:115
msgid ""
"When an :guilabel:`Email Template` is added to a stage, an email is "
"automatically sent to the the customer when a ticket reaches that specific "
"stage in the helpdesk pipeline. Likewise, adding an :guilabel:`SMS Template`"
" will result in an SMS text message being sent to the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:120
msgid ""
"SMS Text Messaging is an In-App Purchase (IAP) service that requires prepaid"
" credits to work. Refer to `SMS Pricing FAQ <https://iap-"
"services.odoo.com/iap/sms/pricing>`_ for additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:124
msgid ""
"To select an existing email template, select it from the :guilabel:`Email "
"Template` field. Click on the arrow key to the right of the field to edit "
"the template."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:127
msgid ""
"To create a new template, click the field and begin typing a new template "
"title. Then select :guilabel:`Create and edit`, and complete the form "
"details."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:130
msgid ""
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
"Template`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of an SMS template setup page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:137
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
msgid ":doc:`/applications/general/email_communication/email_template`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:140
msgid "Assign stages to a team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
msgid ""
"Make a selection in the :guilabel:`Teams` field on the :guilabel:`Stages` "
"form. More than one team may be selected, since the same stage(s) can be "
"assigned to multiple teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
msgid "View of stage setup emphasizing teams field"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:150
msgid "Fold a stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:152
msgid ""
"Check the :guilabel:`Folded in Kanban` box on the :guilabel:`Stages` form to"
" display this stage as *folded* by default in the kanban view for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:156
msgid ""
"Tickets that reach a *folded* stage are considered closed. Closing a ticket "
"before the work is completed can result in reporting and communication "
"issues. This setting should only be enabled for stages that are considered "
"*closing* stages."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:160
msgid ""
"Alternatively, stages can be temporarily folded in the kanban view, by "
"clicking on the settings icon and selecting :guilabel:`Fold`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:164
msgid ""
"Manually folding a stage from the kanban view will not close the tickets in "
"the stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Asking customers to rate the support they received from a *Helpdesk* team "
"provides an opportunity to gauge team performance and track customer "
"satisfaction. Ratings can be published to the portal, providing customers "
"with a general overview of the team's performance."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
msgid "Enable customer ratings on a Helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"To enable *customer ratings* on a helpdesk team by going to "
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
"the list and navigate to the settings page. Scroll to the "
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
"Ratings`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
msgid "Set a ratings request email template on a stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
msgid ""
"To automatically request ratings from customers once their tickets have "
"closed, an email template should be added to the appropriate stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
msgid ""
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
" settings page, (see above) click the :guilabel:`Set an Email Template on "
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
"create a new stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
msgid ""
"Customers should only be asked to rate tickets once an issue has been "
"resolved and their ticket is closed. Therefore, a *ratings request* email "
"should only be added to a stage that is **folded** in the kanban, as tickets"
" in a *folded stage* are considered closed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
msgid ""
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
"the :guilabel:`Email Template` field. This template has been pre-configured "
"with ratings customers can use to provide feedback. To view the template, "
"click the arrow button to the right of the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
msgid ""
"Once the template has been added to the stage, it will automatically send a "
"message when a ticket is moved to that stage. Customers will be asked to "
"rate the support they received with colored icons."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
msgid "*Green smiling face* - Satisfied"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
msgid "*Yellow neutral face* - Okay"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
msgid "*Red frowning face* - Dissatisfied"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"View of a standard helpdesk customer review email template for Odoo "
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
msgid ""
"After selecting a rating, customers are taken to a webpage where they can "
"provide specific written feedback to support their rating. Once a rating is "
"submitted, it is added to the chatter on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
msgid ""
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
"--> Customer Ratings`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
msgid "Publish ratings on the customer portal"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
msgid ""
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
"publish ratings on the team's website appears. Enabling this setting "
"provides portal users with an overview of the ratings the team has received "
"over the last thirty days. Specific written feedback will not be included; "
"only statistics of the team's performance will be visible."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
msgid ""
"In order to display ratings on the customer portal, a team has to have their"
" visibility setting set to :guilabel:`Invited portal users and all internal "
"users`. This setting is found on the team's settings page under "
":guilabel:`Visibility`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
msgid ""
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams` and select a team. Scroll to "
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
" your website`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
msgid ""
"To view the ratings for a team, a customer will log into the portal and "
"navigate to one of their tickets. After clicking on the team name in the "
":guilabel:`Managed By` field, they will be directed to a page with the "
"team's ratings over the past thirty days."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid "View of the ratings performance overview from the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
msgid "Manually hide individual ratings"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
msgid ""
"Individual ratings can be manually hidden from the portal. This allows for "
"specific ratings to be kept out of the performance metrics that are shown to"
" customers."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
msgid ""
"To make a rating visible only to internal users, navigate to the page for a "
"rating. This can be done in one of the following ways:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
" on one of the kanban cards for an individual rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
msgid ""
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
" the :guilabel:`Open` filter from the search bar. Then filter by "
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
msgid ""
"Once on the rating details page, check the :guilabel:`Visible Internally "
"Only` box."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:291
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Start receiving tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
"assistance, such as email, live chat, and through a website's submission "
"form. The variety of these contact options provides customers with multiple "
"opportunities to receive support quickly, while also giving the support team"
" the ability to manage multi-channel support tickets from one central "
"location."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Enable channel options to submit tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Teams` and choose an "
"existing team, or click :guilabel:`New` to :doc:`create a new team "
"<getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
msgid ""
"On the team's settings page, scroll down to :guilabel:`Channels`. Select one"
" or more channel(s) to enable by checking the respective box(es)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
msgid ":guilabel:`Email Alias`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
msgid ":guilabel:`Website Form`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid ":guilabel:`Live Chat`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
msgid "Email Alias"
msgstr "电子邮箱别名"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid ""
"The *Email Alias* setting automatically creates tickets from messages sent "
"to that team's specified email alias."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:29
msgid ""
"To alter a *Helpdesk* team's email alias, navigate to the :guilabel:`Teams` "
"settings page. Find :guilabel:`Email Alias`, under the :guilabel:`Channels` "
"heading, and then type in the desired team alias in the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:33
msgid ""
"When a new *Helpdesk* team is created, an :guilabel:`Email Alias` is "
"created, as well. This alias can be changed in the :guilabel:`Alias` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
msgid ""
"If the database does not have a custom domain already configured, click "
":guilabel:`Configure a custom domain` to be redirected to the "
":guilabel:`Settings` page. From there, enable :guilabel:`Custom Email "
"Servers`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the email alias feature in Odoo\n"
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:46
msgid ""
"When an email is received, the subject line from the email becomes the title"
" of a new *Helpdesk* ticket. The body of the email is also added to the "
"ticket under the :guilabel:`Description` tab and in the ticket's "
":guilabel:`Chatter` section."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:51
msgid ""
"The configuration steps outlined above are for **Odoo Online** and "
"**Odoo.sh** databases. For **On-premise** databases, additional "
"configuration for custom email servers and email aliases may be required."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid "Website Form"
msgstr "网站表单"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:58
msgid ""
"Enabling the *Website Form* setting adds a new page to the website with a "
"customizable form. A new ticket is created once the required form fields are"
" filled out and submitted."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
msgid ""
"To activate the website form, navigate to a team's settings page under "
":menuselection:`Configuration --> Teams`. Find the :guilabel:`Website Form` "
"feature under the :guilabel:`Channels` section, and check the box."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
msgid ""
"After the feature is activated, click the :guilabel:`Go to Website` smart "
"button at the top of the that :guilabel:`Teams` settings page to view and "
"edit the new website form, which is created automatically by Odoo."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:70
msgid ""
"After enabling the website form, the *Teams* settings page may need to be "
"refreshed before the *Go to Website* smart button appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:73
msgid ""
"As well, if a *Help Center* is published, the smart button will navigate "
"there first. Simply click the :guilabel:`Contact Us` button at the bottom of"
" the forum to navigate to the ticket submission form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:83
msgid "Customize the website ticket form"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:85
msgid ""
"To customize the default ticket submission form, click the :guilabel:`Edit` "
"button in the upper right corner of the page. Then click on one of the "
"fields in the form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
msgid ""
"Add, remove, or update fields as necessary to alter the information "
"submitted by customers. Fields can be made marked as :guilabel:`Required`, "
"by toggling the switch from gray to blue in the website builder's editor "
"window, located under the :guilabel:`Field` section. As well, other "
"pertinent field information can be edited here, such as:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:93
msgid ""
":guilabel:`Type`: which matches an Odoo model value to the field (e.g. "
"`Customer Name`)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:94
msgid ""
":guilabel:`Input Type`: to determine what time of input the field should be,"
" like `Text`, `Email`, `Telephone` or `URL`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:96
msgid ""
":guilabel:`Label`: to give the form field a label (e.g. `Full Name`, `Email "
"Address`, etc.). Also control the label position on the form by using the "
"nested :guilabel:`Position` options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
msgid ""
":guilabel:`Description`: which, optionally, adds an editable line under the "
"input box to provide additional contextual information related to the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
msgid ":guilabel:`Placeholder`: to add a sample input value."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:101
msgid ""
":guilabel:`Default value`: to add common use case values that most customers"
" would find valuable"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:102
msgid ""
":guilabel:`Required`: which sets the field as mandatory before the form can "
"be submitted."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
msgid ""
":guilabel:`Visibility`: to allow for absolute or conditional visibility of "
"the field. Nested options, such as device visibility, appear when certain "
"options are selected."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:107
msgid ""
"Text blocks can be added in the farthest 1/3 column of the ticket form page,"
" next to the ticket form. This is an ideal place to include team information"
" such as additional contact details, hours, or common helpful articles that "
"link to the :guilabel:`Forum`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
msgid ""
"Once the form has been optimized and is ready for public use, "
":guilabel:`Save` the changes, and then publish the form by clicking on the "
":guilabel:`Unpublished` button."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:119
msgid "Live Chat"
msgstr "在线聊天"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:121
msgid ""
"The *Live Chat* feature allows website visitors to connect directly with a "
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
" be instantly created by using the :doc:`response command "
"</applications/websites/livechat/responses>` `/helpdesk`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
msgid ""
"To enable *Live Chat*, navigate to the :menuselection:`Configuration --> "
"Teams` list view, select a team, and on the :guilabel:`Teams` settings page,"
" click the check box next to :guilabel:`Live Chat`, under the "
":guilabel:`Channels` heading."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:130
msgid ""
"If this is the first time *Live Chat* has been enabled on the database, the "
"page may need to be saved manually and refreshed before any further steps "
"can be taken."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
msgid ""
"With the :guilabel:`Live Chat` setting engaged, click on :guilabel:`View "
"Channels`. Then, on the :guilabel:`Website Live Chat Channels` dashboard, "
"select the kanban card for the channel that was created for the *Helpdesk* "
"team, or create a :guilabel:`New` one if necessary. When a kanban card is "
"selected, additional options await on the channel's form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:139
msgid "Customize the live chat channel"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
msgid ""
"When an individual channel is clicked on the :guilabel:`Website Live Chat "
"Channels` dashboard, Odoo directs the page to the channel form. From there, "
"the :guilabel:`Channel Name` can be edited, however Odoo names this to match"
" the *Helpdesk* team's kanban pipeline, by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:146
msgid ""
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel will be"
" created with the same name."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
msgid "View of the kanban cards for the available Live Chat channels."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
msgid "On the channel form, navigate through the tabs to complete the setup."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
msgid "Add operators"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:158
msgid ""
"*Operators* are the users who will act as agents and respond to live chat "
"requests from customers. The user who originally created the live chat "
"channel will be added by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:161
msgid ""
"To add additional users, navigate and click on the live chat channel from "
"the :guilabel:`Website Live Chat Channels` dashboard, and on the "
":guilabel:`Operators` tab, click :guilabel:`ADD`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:164
msgid ""
"Then, click the check box next to the users to be added, and click "
":guilabel:`SELECT`. :guilabel:`New` operators can be created and added to "
"the list, as well, by filling out the :guilabel:`Create Operators` form and "
"then clicking :guilabel:`SAVE & CLOSE` (or :guilabel:`SAVE & NEW` for "
"multiplerecord creations)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
msgid ""
"As well, current operators can be edited or removed by clicking on their "
"respective boxes in the :guilabel:`Operators` tab, and then adjusting their "
"form values, or by using one of the form buttons located at the bottom of "
"the form, such as :guilabel:`REMOVE`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:174
msgid ""
"Users can add themselves as an operator by clicking the :guilabel:`Join` "
"button on a *Live Chat* channel."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:178
msgid "Modify channel options"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:180
msgid ""
"The :guilabel:`Options` tab contains the visual and text settings for the "
"live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:182
msgid ""
"Change the text in the :guilabel:`Text of the Button` field to update the "
"greeting displayed in the text bubble when the live chat button appears on "
"the website."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:185
msgid ""
"Edit the :guilabel:`Welcome Message` to change the message a visitor sees "
"when they open the chat window. This message will appear as though it is "
"sent by a live chat operator, and should be an invitation to continue the "
"conversation."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:189
msgid ""
"Edit the :guilabel:`Chat Input Placeholder` to change the text that appears "
"in the box where visitors will type their replies."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
msgid ""
"Change the :guilabel:`Livechat Button Color` and and the :guilabel:`Channel "
"Header Color` by clicking a color bubble to open the color selection window."
" Click the refresh icon to the right of the color bubbles to reset the "
"colors to the default selection."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
msgid ""
"Color selection, for the button or header, can be made manually, or through "
"RGB, HSL or HEX code selection. Different options will be available, "
"depending on your operating system."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
msgid "Create channel rules"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:203
msgid ""
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
" (e.g., a page visit)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:206
msgid ""
"Edit existing rules, or create a new one by clicking :guilabel:`Add a line`,"
" and fill out the pop-up form details based on how the rule should apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:209
msgid ""
"If a :guilabel:`Chatbot` will be included on this channel, select it from "
"the dropdown. If the chatbot will only be active when no operators are "
"available, check the box labeled :guilabel:`Enabled only if no operator`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:214
msgid ""
"If a chatbot is added to a live chat channel, then 3 new smart buttons will "
"appear on the channel settings form: :guilabel:`Chatbots`, "
":guilabel:`Sessions`, and :guilabel:`% Happy`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:217
msgid ""
"The :guilabel:`Chatbots` smart button is where the chatbot can be programmed"
" with a :guilabel:`Script`. Each line in the :guilabel:`Script` contains a "
":guilabel:`Message`, :guilabel:`Step Type`, :guilabel:`Answers`, and "
"conditional :guilabel:`Only If` logic that applies when certain pre-filled "
"answers are chosen. To create more steps in the :guilabel:`Script`, click "
":guilabel:`Add a line` and fill out the script steps form according to the "
"desired logic."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:223
msgid ""
":guilabel:`Sessions` is where live chat sessions are recorded in order of "
"descending :guilabel:`Session Date`, by default. Each record includes the "
":guilabel:`Attendees` involved in the live chat session, the :guilabel:`# "
"Messages`, as well as any :guilabel:`Rating` that was received when the "
"session ended."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:227
msgid ""
"The :guilabel:`% Happy` smart button includes a log of ratings that were "
"left by live chat attendees, and are labeled by date, time, and the support "
"agent who was responsible for the live chat session."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
msgid ""
"Add the URL for the pages this channel will be applied to in the "
":guilabel:`URL Regex` field. If this channel will only be available to users"
" in specific countries, add them to the :guilabel:`Country` field. If this "
"field is left blank, the channel will be available to all site visitors."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:241
msgid "Use the live chat widget"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
msgid ""
"The :guilabel:`Widget` tab on the live chat channel form offers an "
"embeddable website widget, or a shortcode for instant customer/supplier "
"access to a live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:246
msgid ""
"The live chat :guilabel:`Widget` can be applied to websites created through "
"Odoo by navigating to the :menuselection:`Website --> Configuration --> "
"Settings`. Then scroll to the :guilabel:`Live Chat` section, and select the "
"channel to add to the site. Click :guilabel:`Save` to apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:250
msgid ""
"To add the widget to a website created on a third-party platform, click "
":guilabel:`COPY` and paste the code into the `<head>` tag on the site."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:253
msgid ""
"Likewise, to send a live chat session to a customer or supplier, click the "
"second :guilabel:`COPY` button which contains a link to join directly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
msgid "Create a support ticket from a live chat session"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:259
msgid ""
"Once live chat is enabled, operators will be able to communicate with site "
"visitors in real time."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/responses>` `/helpdesk` to create a ticket "
"without leaving the chat window. The transcript from the conversation will "
"be added to the new ticket, under the :guilabel:`Description` tab."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
msgid "Prioritizing tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
msgid ""
"All tickets include a :guilabel:`Priority` field. The highest priority "
"tickets will appear at the top of the kanban and list views."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of a team's kanban view and the prioritized tasks in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:276
msgid "The priority levels are represented by stars:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:278
msgid "0 stars = *Low Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:279
msgid "1 star = *Medium Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:280
msgid "2 stars = *High Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:281
msgid "3 stars = *Urgent*"
msgstr "3星= *紧急*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:283
msgid ""
"Tickets will be set to low priority (0 stars) by default. To change the "
"priority level, select the appropriate number of stars on the kanban card, "
"or on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
msgid ""
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
"Level Agreement)` deadline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:292
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ":doc:`/applications/websites/livechat`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reporting"
msgstr "报告"

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
"track trends for customer support tickets, identify areas for improvement, "
"manage employee workloads, and confirm when customer expectations are met."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Available reports"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid ""
"Details about the reports available in Odoo *Helpdesk* can be found below. "
"To view the different reports, go to :menuselection:`Helpdesk --> "
"Reporting`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:16
msgid "Ticket Analysis"
msgstr "工单分析"

#: ../../content/applications/services/helpdesk/overview/reports.rst:18
msgid ""
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
"Ticket Analysis`) provides an overview of every customer support ticket in "
"the database. This includes the number of tickets assigned among teams and "
"individual users."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:22
msgid ""
"This report is useful in identifying where teams are spending the most time,"
" and helps determine if there is an uneven workload distribution among the "
"support staff. The default report counts the number of tickets per team and "
"groups them by stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Ticket Analysis report default view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:30
msgid ""
"Alternative measures can be selected to track where the most time is spent "
"at different points in the workflow. To change the measures used for the "
"report that is currently displayed, or to add more, click the "
":guilabel:`Measures` button, and select one or more options from the drop-"
"down menu:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
":guilabel:`Average Hours to Respond`: average number of working hours "
"between a message sent from the customer and the response from the support "
"team. *This is does not include messages sent when the ticket was in a "
"folded stage*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:38
msgid ""
":guilabel:`Hours Open`: number of hours between the date the ticket was "
"created and the closed date. If there is no closed date on the ticket, the "
"current date is used. **This measure is not specific to working hours**"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:41
msgid ""
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
"*This measure is only available if Timesheets are enabled on a team, and the"
" current user has the access rights to view them*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:44
msgid ""
":guilabel:`Hours to Assign`: number of working hours between the date on "
"which the ticket was created and when it was assigned to a team member"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:46
msgid ""
":guilabel:`Hours to Close`: number of working hours between the date on "
"which the ticket was created and the date it was closed"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid ""
":guilabel:`Hours to First Response`: number of working hours between the "
"date on which the ticket was received and the date one which the first "
"message was sent. *This does not include email sent automatically when a "
"ticket reaches a stage*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:51
msgid ""
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:53
msgid ""
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:55
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
msgid ":guilabel:`Count`: number of tickets in total"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:58
msgid ""
"*Working hours* are calculated based on the default working calendar. To "
"view or change the working calendar, go to the :menuselection:`Settings` "
"application and select :menuselection:`Employees --> Company Working Hours`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:63
msgid "SLA Status Analysis"
msgstr "SLA状态分析"

#: ../../content/applications/services/helpdesk/overview/reports.rst:65
msgid ""
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
"is fulfilled, as well as the success rate of individual policies."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:69
msgid ""
"By default, this report is filtered to show the number of :abbr:`SLAs "
"(Service Level Agreements)` failed, as well as the failure rate over the "
"last 30 days, grouped by team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Group by options of Ticket Analysis report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:76
msgid ""
"To change the measures used for the report that is currently displayed, or "
"to add more, click the :guilabel:`Measures` button, and select one or more "
"options from the drop-down menu:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:79
msgid ""
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
" one :abbr:`SLA (Service Level Agreement)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:81
msgid ""
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:84
msgid ""
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
" (Service Level Agreements)` have been successful"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:86
msgid ""
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
"least one :abbr:`SLA (Service Level Agreement)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:88
msgid ""
":guilabel:`Number of SLA Successful`: number of tickets where all "
":abbr:`SLAs (Service Level Agreements)` have been successful"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:90
msgid ""
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:93
msgid ""
":guilabel:`Working Hours to Assign`: number of working hours between the "
"date on which the ticket was created and when it was assigned to a team "
"member"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:95
msgid ""
":guilabel:`Working Hours to Close`: number of working hours between the date"
" on which the ticket was created and the date it was closed"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:97
msgid ""
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
"date on which the ticket was created and the date the :abbr:`SLA (Service "
"Level Agreement)` was satisfied"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:102
msgid ""
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
" (Service Level Agreement)` objectives, and track the amount of time it took"
" to achieve those objectives, click :menuselection:`Measures --> Number of "
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
"SLA`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:107
msgid ""
"To sort these results by the team members assigned to the tickets, select "
":menuselection:`Total --> Assigned to`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:111
msgid ""
":doc:`Service Level Agreements (SLA) "
"</applications/services/helpdesk/overview/sla>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:114
msgid "Customer Ratings"
msgstr "客户点评"

#: ../../content/applications/services/helpdesk/overview/reports.rst:116
msgid ""
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
"Customer Ratings`) displays an overview of the ratings received on "
"individual support tickets, as well as any additional comments submitted "
"with the rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the kanban display in the Customer Ratings report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:124
msgid ""
"Click on an individual rating to see additional details about the rating "
"submitted by the customer, including a link to the original ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the details of an individual customer rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:132
msgid ""
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
" option to hide the rating from the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:135
msgid ""
"The *Customer Ratings* report is displayed in a kanban view by default, but "
"can also be displayed in graph, list, or pivot view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:139
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:142
msgid "View and filter options"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:144
msgid ""
"On any Odoo report, the view and filter options vary, depending on what data"
" is being analyzed, measured, and grouped. See below for additional "
"information on the available views for the *Helpdesk* reports."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:149
msgid ""
"Only one measure may be selected at a time for graphs, but pivot tables can "
"include multiple measures."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:153
msgid "Pivot view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:155
msgid ""
"The *pivot* view presents data in an interactive manner. All three "
"*Helpdesk* reports are available in pivot view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:158
msgid ""
"The pivot view can be accessed on any report by selecting the "
":guilabel:`grid icon` at the top right of the screen."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:165
msgid ""
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
"appropriate option."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:170
msgid "Graph view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:172
msgid ""
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:174
msgid ""
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
" top right of the screen. To switch between the different charts, select the"
" *related icon* at the top left of the chart, while in graph view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:180
msgid "Bar chart"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the SLA status analysis report in bar view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:186
msgid "Line chart"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Customer Ratings report in line view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:192
msgid "Pie chart"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Ticket analysis report in pie chart view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:199
msgid ""
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
" This presents two (or more) groups of data on top of each other, instead of"
" next to each other, making it easier to compare data."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:204
msgid "Save and share a favorite search"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:206
msgid ""
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
"their most commonly used filters without having to reconstruct them every "
"time they are needed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:209
msgid ""
"To create and save new *Favorites* on a report, follow the steps below:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:211
msgid ""
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
" By` and :guilabel:`Measures` options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:213
msgid "Click :menuselection:`Favorites --> Save current search`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:214
msgid "Rename the search."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:215
msgid ""
"Select :guilabel:`Use by default` to have these filter settings "
"automatically displayed when the report is opened. Otherwise, leave it "
"blank."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:217
msgid ""
"Select :guilabel:`Share with all users` to make this filter available to all"
" other database users. If this box is not checked, it will only be available"
" to the user who creates it."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:219
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the save favorites option in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:226
msgid ""
":doc:`Start receiving tickets "
"</applications/services/helpdesk/overview/receiving_tickets>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:227
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service Level Agreements (SLA)"
msgstr "服务级别协议（SLA）"

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"A Service Level Agreement (SLA) defines the level of service a customer can "
"expect from a supplier. SLAs provide a timeline that tells customers when "
"they can expect results, and keeps the support team on target."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create a new SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"To create a new :abbr:`SLA (Service Level Agreement)` Policy, navigate to "
"the team's page under :menuselection:`Helpdesk --> Configuration --> Teams`."
" Select a team, scroll to the :guilabel:`Performance` section, and then "
"check the selection box next to :guilabel:`SLA Policies` to enable it for "
"that specific team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:22
msgid ""
"The value indicated next to the :guilabel:`Working Hours` field is used to "
"determine the deadline for :abbr:`SLA (Service Level Agreement)` policies. "
"By default, this is determined by the value set in the :guilabel:`Company "
"Working Hours` field under :menuselection:`Settings app --> Employees --> "
"Work Organization`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"To create a new policy, click the smart button on the team`s settings page "
"or go to :menuselection:`Helpdesk -->  Configuration --> SLA Policies`, and "
"click :guilabel:`New`. Start by entering a :guilabel:`Title` and a "
":guilabel:`Description` for the new policy, and proceed to fill out the form"
" using the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:33
msgid "Define the criteria for an SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:35
msgid ""
"The :guilabel:`Criteria` section is used to identify what tickets this "
"policy will be applied to. Fill out the following fields to adjust the "
"selection criteria:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid ""
":guilabel:`Team`: a policy can only be applied to one team. *This field is "
"required.*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
":guilabel:`Priority`: the priority level for a ticket is identified by "
"selecting the number of stars representing the priority level on the kanban "
"card or the ticket itself. The :abbr:`SLA (Service Level Agreement)` will "
"only be applied once the priority level has been updated on the ticket to "
"match the :abbr:`SLA (Service Level Agreement)` criteria. If no selection is"
" made in this field, this policy will only apply to tickets marked as `Low "
"Priority` (zero stars)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:44
msgid ""
":guilabel:`Types`: ticket types can be helpful when indicating when a ticket"
" is a customer question, that can be solved with a quick response, or an "
"issue, that may require additional investigation. Multiple ticket types can "
"be selected for this field. If no selection is made, this policy will apply "
"to all ticket types."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:48
msgid ""
":guilabel:`Tags`: tags are applied to briefly indicate what the ticket is "
"about. Multiple tags can be applied to a single ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:50
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:51
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* app enabled. This allows the ticket to tie directly to a "
"specific line on a sales order, which must be indicated on the ticket in the"
" :guilabel:`Sales Order Item` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:56
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field. "
"(i.e. multiple :guilabel:`Tags` can be included in a policy, but only one "
":guilabel:`Priority` level)"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a blank SLA policy record"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:64
msgid "Establish a target for an SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:66
msgid ""
"The :guilabel:`Target` is the stage a ticket needs to reach, and the time "
"alloted to reach that stage, in order to satisfy the :abbr:`SLA (Service "
"Level Agreement)` policy. Any stage assigned to a team may be selected for "
"the :guilabel:`Reach Stage` field. Time spent in stages selected in "
":guilabel:`Excluding Stages` will not be included in the calculation of the "
":abbr:`SLA (Service Level Agreement)` deadline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:73
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. However, if the :abbr:`SLA (Service Level "
"Agreement)` was titled `2 Days to Start`, it tracks the working time before "
"work on a ticket has begun, and would have `In Progress` as the "
":guilabel:`Reach Stage`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:79
msgid "Meeting SLA deadlines"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:81
msgid ""
"Once it is determined that a ticket fits the criteria of an :abbr:`SLA "
"(Service Level Agreement)` policy, a deadline is calculated. The deadline is"
" based on the creation date of the ticket, and the targeted working hours. "
"The deadline is then added to the ticket, as well as a white tag indicating "
"the name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
" Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:91
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline will be displayed on the "
"ticket. Once that deadline has passed, the next deadline will be displayed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:95
msgid ""
"Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the "
":guilabel:`Deadline` field disappears from view on the."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:102
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag will turn red. Once the :abbr:`SLA (Service Level "
"Agreement)` has failed, the red tag will stay on the ticket, even after the "
"ticket is moved to the :guilabel:`Reach Stage`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:112
msgid "Analyzing SLA performance"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:114
msgid ""
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
"(Service Level Agreement)` is fulfilled, as well as the success rate of "
"individual policies. Navigate to the report and corresponding pivot table by"
" going to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:120
msgid "Using the Pivot view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:122
msgid ""
"By default, the report is displayed in a :guilabel:`Pivot` view, and is "
"filtered to show the number of SLAs failed and the failure rate over the "
"last 30 days, grouped by team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:129
msgid ""
"To add the number of SLAs passed or in progress, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available based on the measurements "
"preferred. Whenever a measurement is picked, a check mark will appear in the"
" drop-down menu to indicate that that measurement is included, and a "
"corresponding new column will emerge in the pivot table to show the relevant"
" calculations."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:135
msgid ""
"To add a group to a row or column, click the plus :guilabel:` + ` button "
"next to :guilabel:`Total`, and then select one of the groups. To remove one,"
" click the minus :guilabel:` - ` button and deselect."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:140
msgid "Using the Graph view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:142
msgid ""
"The :guilabel:`Status Analysis` report can also be viewed as a "
":guilabel:`Bar`, :guilabel:`Line`, or :guilabel:`Pie` Chart. Toggle between "
"these views by selecting the appropriate icon at the top of the chart."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:148
msgid "Bar Chart"
msgstr "柱状图"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:154
msgid "Line Chart"
msgstr "线状图"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:160
msgid "Pie Chart"
msgstr "饼图"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:167
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` can be viewed "
":guilabel:`Stacked`. This presents two or more groups to appear on top of "
"each other instead of next to each other, making it easier to compare data."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:172
msgid "Using the Cohort view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:174
msgid ""
"The :guilabel:`Cohort` view is used to track the changes in data over a "
"period of time. To display the :guilabel:`Status Analysis` report in a "
":guilabel:`Cohort` view, click the icon in the top right corner above the "
"chart."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in cohort view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:183
msgid ":ref:`Reporting views <reporting/views>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:184
msgid ""
":doc:`Allow customers to close their tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
msgid "Timesheet and Invoice"
msgstr "工时单和开票"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
msgstr "工单所用的开票时间 (预付支持服务)"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
msgid ""
"Have the option to work with prepaid support services, meaning that a sales "
"order and a corresponding invoice are issued and, once the service is done, "
"you can deduct the time spent. Odoo allows it to happen because the "
"applications are fully integrated, resulting in faster responses to your "
"customer needs."
msgstr ""
"可以选择使用预付费支持服务，这意味着将发出销售订单和相应的开票，一旦完成服务，您就可以扣除所花费的时间。 "
"Odoo允许发生这种情况，因为应用程序已完全集成，从而可以更快地响应客户需求。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
msgid "Step 1: Set up a helpdesk team"
msgstr "步骤1：建立服务台团队"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
"Reinvoicing*."
msgstr ""
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` ，创建或编辑现有团队，并启用 *工时单上的工单* 和 *重新开票”。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
msgid ""
"Select or create a project under *Timesheet on Ticket*. The selected/created"
" is the one at which employees timesheet on by default. However, it can be "
"ultimately modified on each ticket."
msgstr "在 *工单时间表* 下选择或创建一个项目。 选定/创建的是默认情况下员工时间表所在的那个。 但是，最终可以在每个票证上对其进行修改。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid ""
"View of a helpdesk team settings page emphasizing the timesheet on ticket and time\n"
"reinvoicing features in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
msgid "Step 2: Set up a service"
msgstr "步骤2：设定服务"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
msgid ""
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
"the unit of measure of your service."
msgstr ""
"转到 :menuselection:`销售 --> 设置 --> 设定` 并启用 *计量单位* 能够选择 *小时* （例如）作为服务的计量单位。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
msgid ""
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
" an existing one, and set its *Product Type* as *Service*."
msgstr ""
"然后，转到 :menuselection:` 销售 --> 产品 --> 产品`，创建或编辑现有产品，并将其 *产品类型* 设置为 *服务*。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid ""
"View of a product's form emphasizing the product type and unit of measure fields in Odoo\n"
"Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
msgid ""
"Now, select the invoicing management you would like to have under the "
"*Sales* tab. We recommend the following configuration:"
msgstr "现在， 可在 *销售* 标签下选择您想要的开票管理。 我们建议以下配置："

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid ""
"View of a product form and the invoicing options under the tab sales in Odoo"
" Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
msgid ""
"This configuration ensures that the customer is invoiced by the number of "
"hours predicted in the sales order, meaning that less or extra hours "
"recorded are not taken into account. It also ensures that every time a sales"
" order is confirmed, a new task is created under the right project, "
"automating the process."
msgstr ""
"此配置可确保根据销售订单中预测的小时数向客户开具开票，这意味着不会考虑较少或额外的小时数。 "
"它还确保每次确认销售订单时，都会在正确的项目下创建新任务，从而使流程自动化。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
msgid ""
"We recommend setting up a specific project, as it was done for this flow "
"example. The important thing to remember is that the sales order item needs "
"to be set on the corresponding project or task, in order to reinvoice the "
"time spent on a ticket."
msgstr ""
"我们建议设置一个特定的项目，就像在此流程示例中所做的那样。 要记住的是，为了重新开票所花费的时间，需要在相应的项目或任务上设置销售订单项目。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
msgid "Prevision an invoice and record time"
msgstr "预定义开票并记录时间"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
msgid "Step 1: Place an order"
msgstr "步骤1：下订单"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
msgid ""
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
"helpdesk service product you have previously set up, with the customer who "
"needs the ticket to be opened. Set the number of hours needed to assist the "
"customer and *Confirm* the order."
msgstr ""
"转到 :menuselection:`销售 --> 订单 --> 订单` 并为您之前设置的服务台创建一个服务产品，并与需要打开故障单的客户一起使用。 "
"设置帮助客户并 *确认* 订单所需的小时数。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid "View of a sales order emphasizing the order lines in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
msgid "Step 2: Invoice the customer"
msgstr "步骤2：为客户开具开票"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
msgstr "在 *销售* 中，选择相应的销售订单以 *创建开票* 。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid ""
"View of a sales order emphasizing the create invoice button in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
msgid "Step 3: Link the task to the ticket"
msgstr "步骤3：将任务链接到支持请求工单"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
msgid ""
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
"task created by the confirmation of the sales order."
msgstr "现在，在 *服务台* 中，创建或编辑相应的票证，并将其链接到通过确认销售订单创建的任务。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid "View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
msgid "Step 4: Record the time spent"
msgstr "步骤4：记录所花费的时间"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
msgid ""
"Still on the respective helpdesk ticket, record the hours performed under "
"the *Timesheets* tab."
msgstr "仍在相应的服务台工单上，记录 *工时单* 选项卡下执行的小时数。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid ""
"View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
msgid ""
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
" column in the sales order."
msgstr "请注意，工单上记录的小时数显示在销售订单的 *已交付* 列中。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst-1
msgid "View of a sales order emphasizing the delivered column in Odoo Sales"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
msgid ""
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
"the dedicated task."
msgstr "工单上记录的小时数会自动显示在 *工时单* 和专用任务中。"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
msgid ":doc:`reinvoice_from_project`"
msgstr ":doc:`reinvoice_from_project`"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:104
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
msgstr "工单花费的开票时间（后付费支持服务）"

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
msgid ""
"The :guilabel:`Timesheets` integration provides more control and "
"transparency over how clients are charged, and what they're specifically "
"billed for."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:8
msgid ""
"In Odoo, the Helpdesk agent can use the ticket to record timesheets. Once a "
"ticket is solved, the client can be billed for the time spent on the ticket."
" Odoo will pull from the ticket's timesheet to accurately bill the client."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
msgid ""
"To turn on the :guilabel:`Timesheets` feature, go to "
":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a "
"Helpdesk team, and then, click :guilabel:`Edit`. Next, enable the options "
":guilabel:`Timesheets` and :guilabel:`Time Billing`. Then, click "
":guilabel:`Save` to apply these changes to the Helpdesk team settings."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:20
msgid ""
"Once the :guilabel:`Timesheets` feature is enabled, a :guilabel:`Project` "
"drop-down option will appear below :guilabel:`Timesheets`. The "
":guilabel:`Project` drop-down option will automatically be set to a project "
"that Odoo created for the Helpdesk team. The tickets' timesheets will be "
"stored in the selected project."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:26
msgid "Create a sales order"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:28
msgid ""
"After a ticket comes into the pipeline, go to :menuselection:`Sales --> "
"Create`. Then, add the customer from the ticket to the :guilabel:`Customer` "
"field in the new quotation. In the :guilabel:`Order Lines` tab, create or "
"select a product to charge the customer for the time spent on their Helpdesk"
" ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:33
msgid ""
"If creating a new product from the sales order form, first give the product "
"a name by typing it in the :guilabel:`Product` column. Then, click "
":guilabel:`Create and edit`."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:36
msgid ""
"First, in the :guilabel:`General Information` tab, set the "
":guilabel:`Product Type` to :guilabel:`Service` and the :guilabel:`Sales "
"Price` to the Helpdesk agent's service rate. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Based on Timesheets`. Finally, "
"click :guilabel:`Save` to create the new product and add it to the "
"quotation."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:41
msgid ""
"Once the product is added, click :guilabel:`Confirm` to turn the quotation "
"into a sales order."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst-1
msgid "Create a sales order and add a product."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:48
msgid "Record a timesheet"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:50
msgid ""
"To record a timesheet, jump back to the Helpdesk ticket by going to the "
":guilabel:`Helpdesk` dashboard, clicking :guilabel:`Tickets` on the team's "
"card, and locating the correct ticket. Then, click :guilabel:`Edit` and use "
"the :guilabel:`Timesheets` tab to record the time spent on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst-1
msgid "Record time spent on a ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:60
msgid ""
"The ticket's timesheets can be recorded before or after the sales order is "
"made, the order doesn't matter."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:64
msgid "Link the Helpdesk ticket to the SO"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:66
msgid ""
"To link the :guilabel:`Sales Order` to the ticket, start on the ticket form "
"and click :guilabel:`Edit`. Next, select the :guilabel:`Sales Order` that "
"was created earlier from the :guilabel:`Sales Order Item` drop-down menu. "
"Odoo will automatically filter the options to only show sales orders that "
"are connected to the ticket's customer. Lastly, click :guilabel:`Save` to "
"connect the ticket and the :guilabel:`Sales Order Item`."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst-1
msgid "Link the SO item to the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:77
msgid ""
"The :guilabel:`Sales Order Item` can be connected to the ticket before or "
"after any timesheets are recorded, the order doesn't matter."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:81
msgid "Modify billing rates"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:83
msgid ""
"If a timesheet entry is recorded, but the agent does not want to bill the "
"client for that time, go to the :guilabel:`Timesheets` tab and toggle on the"
" visibility of the :guilabel:`Sales Order Item` column. When filling out the"
" information for the timesheet entry, make sure to leave the non-billable "
"timesheet entry's :guilabel:`Sales Order Item` field blank."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:88
msgid ""
"If the agent wants to charge a different rate for a timesheet entry, first, "
"add a new product to the connected :abbr:`SO (Sales Order)` priced at the "
"new rate. Then, select the new product in the timesheet entry's "
":guilabel:`Sales Order Item` field."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:93
msgid "Create the invoice"
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:95
msgid ""
"When the Helpdesk ticket is completed and the client is ready to be billed "
"for time, begin by clicking the :guilabel:`Sales Order` smart button on the "
"ticket form to navigate to the sales order. The :guilabel:`Delivered` column"
" should match the number of hours recorded on the ticket's timesheet. After "
"checking and filling out the relevant information, click :guilabel:`Create "
"Invoice` to bill the client for the time spent on the ticket. Odoo will "
"automatically generate an invoice to send to the client and the Helpdesk "
"ticket can officially be closed."
msgstr ""

#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:103
msgid ":doc:`invoice_time`"
msgstr ""

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "项目"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Odoo 教程：项目和时间表 <https://www.odoo.com/slides/project-and-timesheets-21>`_"

#: ../../content/applications/services/project/project_management.rst:3
msgid "Project management"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:5
msgid ""
"Odoo Project uses the **Kanban** project management system. This means all "
"projects are broken down into tasks, which are categorized on a whiteboard "
"according to what production phase they are in."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:8
msgid "Did you know?"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:10
msgid ""
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
"management method."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:13
msgid ""
"`Odoo Tutorials: Kanban Project Management "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:19
msgid ""
"Open the **Project** app and click :guilabel:`Create` to start a new "
"project. Enter a :guilabel:`Name` for your project and click "
":guilabel:`Create Project`."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:22
msgid ""
"You can customize your existing **projects** from the dashboard by clicking "
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
msgstr ""

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project card"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:29
msgid "This enables a new menu divided into four parts:"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:31
msgid ""
":guilabel:`View`: see an overview of your project's components, such as its "
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
"Depending on which apps you have activated, more options may be available, "
"such as :guilabel:`Documents`. All uploaded files can be found under this "
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:35
msgid ""
":guilabel:`Reporting`: analyze your project's progress and profitability "
"through graphics and statistics;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:37
msgid ""
"**Color**: make a line of color appear on the left side of the card so that "
"your project is more recognizable;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:39
msgid ":guilabel:`Settings`: you can change the following:"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:41
msgid "the :guilabel:`Name` of the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:42
msgid "the :guilabel:`Name of the tasks` found under that project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:43
msgid "the :guilabel:`Customer` for whom the project is intended;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:44
msgid "the :guilabel:`Tags` used for filtering;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:45
msgid "the :guilabel:`Company` responsible for the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:46
msgid "the employee designated as :guilabel:`Project Manager`;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:47
msgid "the :guilabel:`Planned Date` of the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:48
msgid "the total :guilabel:`Allocated Hours` for that project."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:50
msgid ""
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project settings"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:58
msgid ""
"`Odoo Tutorials: Customize your project "
"<https://www.odoo.com/slides/slide/customize-your-"
"project-1662?fullscreen=1>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:61
msgid ""
"Further settings are available under the :guilabel:`Settings` tab. Most of "
"them are *only* available depending on the activated apps."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:65
msgid "Scheduling activities"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:67
msgid ""
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
"opens a list with already scheduled activities and allows planning **new** "
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
"According to the :guilabel:`Activity Type`, you may have **additional "
"options** available."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:75
msgid ""
"If an activity is **already** scheduled, the icon may change to a **phone**,"
" **group of people**, or other."
msgstr ""

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "任务"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr "通过项目的任务创建电子邮件别名"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"如果您已经有了客户从头开始知道的电邮地址，那么更改它是您要做的最后一件事。 而是将地址链接到您的项目，然后将这些对话转换为结构化的工作。 "
"它会在项目的第一阶段自动创建任务。"

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "设置传入电子邮件服务器"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr "在 *设置* 应用程序上，启用 *外部电子邮件服务器* 并定义您要使用的传入电子邮件别名。"

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
" **关更多信** : :doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "在项目中配置电子邮件别名"

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"现在您已经设置了传入电子邮件服务器，请转到 :menuselection:` 项目 --> 设置 -->  项目 -->编辑` 。 在 *电子邮件* "
"选项卡下，定义所需的电子邮件别名，然后选择接收消息的策略。"

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr "此外，您现在可以在创建新项目时直接进行设置。"

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr "电子邮件的所有收件人（收件人/抄送/密件抄送）将自动添加为任务的关注者。"

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr "可以在仪表板上的项目名称下看到该电子邮件。"

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "工时单"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "在下班验证时创建时间表"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr "根据休假请求，Odoo会自动生成项目/任务的时间表。这样可以更好地对时间表的验证进行总体控制，因为它不会让员工忘记和在下班后提出问题。"

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr "激活：ref:`开发者模式 <developer-mode>`，转到*时间表*，如果愿意，更改默认设置的*项目*和*任务*。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"转到：菜单选择：`Time Off-->Configuration-->Time Off Types`。选择或创建所需的类型，并决定是否要验证请求。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr "现在，一旦员工请求休假并验证了请求（或未验证，取决于所选的设置），时间就会自动分配到各自项目和任务下的*时间表*。"

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr "在下面的例子中，用户请求*带薪休假*从7月13日到15日。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the time off request form in Odoo Time Off"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr "考虑到不需要验证，请求的休息时间自动显示在*时间表*中。如果需要验证，则在负责验证的人员完成验证后，时间会自动分配。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr "单击放大镜，将光标悬停在相关单元格上，以访问该单元格（天）上的所有聚合数据，并查看有关项目/任务的详细信息。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:7
msgid "What can I expect from the support service?"
msgstr "支持服务有哪些内容？"

#: ../../content/services/support/what_can_i_expect.rst:11
msgid "5 days a week"
msgstr "每周5天"

#: ../../content/services/support/what_can_i_expect.rst:13
msgid ""
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
"cost, Monday to Friday**. Our teams are located around the world to ensure "
"you have support, no matter your location. Your support representative could"
" be communicating to you from San Francisco, Belgium, or India!"
msgstr ""
"您的 Odoo 在线订阅包括  **一至周五免费的 24 小时无限制支**  "
"。我们的团队遍布世界各地，无论您身在何处，您都为您提供支持。您的支持代表可能从旧金山、比利时或印度与您沟通！"

#: ../../content/services/support/what_can_i_expect.rst:18
msgid ""
"Our support team can be contacted through our `online support form "
"<https://www.odoo.com/help>`__."
msgstr "我们的支持团队可以通过` 在线支持表单联系<https://www.odoo.com/help>`__."

#: ../../content/services/support/what_can_i_expect.rst:22
msgid "What kind of support is included?"
msgstr "包括哪些支持？"

#: ../../content/services/support/what_can_i_expect.rst:24
msgid ""
"Providing you with relevant material (guidelines, product documentation, "
"etc...)"
msgstr "为您提供相关资料（指南、产品文档等）"

#: ../../content/services/support/what_can_i_expect.rst:26
msgid ""
"Answers to issues that you may encounter in your standard Odoo database (eg."
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr "对标准 Odoo 数据库中可能遇到的问题的解答（例如\"无法关闭POS\"或\"找不到销售的关键绩效指标？\")"

#: ../../content/services/support/what_can_i_expect.rst:28
msgid "Questions related to your account, subscription, or billing"
msgstr "与您的帐户、订阅或计费相关的问题"

#: ../../content/services/support/what_can_i_expect.rst:29
msgid ""
"Bug resolution (blocking issues or unexpected behaviour not due to "
"misconfiguration or customization)"
msgstr "解决错误（阻止问题或意外行为，不是由于配置错误或自定义造成的）"

#: ../../content/services/support/what_can_i_expect.rst:31
msgid ""
"Issues that might occur in a test database after upgrading to a newer "
"version"
msgstr "升级到较新版本后测试数据库中可能出现的问题"

#: ../../content/services/support/what_can_i_expect.rst:33
msgid ""
"*Odoo Support does not make changes to your production database without your"
" agreement and gives you the material and knowledge to do it yourself!*"
msgstr "*未经您的同意，Odoo支持人员不会对您的数据库进行更改，而是为您提供所需的材料和知识！*"

#: ../../content/services/support/what_can_i_expect.rst:37
msgid ":ref:`upgrade/sla`"
msgstr "：ref：`upgrade/sla`"

#: ../../content/services/support/what_can_i_expect.rst:38
msgid ":doc:`/administration/maintain/supported_versions`"
msgstr ""

#: ../../content/services/support/what_can_i_expect.rst:42
msgid "What kind of support is not included?"
msgstr "不包括哪些支持？"

#: ../../content/services/support/what_can_i_expect.rst:44
msgid ""
"Questions that require us to understand your business processes in order to "
"help you implement your database"
msgstr "需要我们了解您的业务流程以帮助您实现数据库的问题"

#: ../../content/services/support/what_can_i_expect.rst:46
msgid ""
"Training on how to use our software (we will direct you to our many "
"resources)"
msgstr "关于如何使用我们的软件（我们将引导您访问我们庞大的在线资源）"

#: ../../content/services/support/what_can_i_expect.rst:47
msgid "Import of documents into your database"
msgstr "将文件导入你的数据库"

#: ../../content/services/support/what_can_i_expect.rst:48
msgid ""
"Guidance on which configurations to apply inside of an application or the "
"database"
msgstr "有关在应用程序或数据库内应用哪些配置的指南"

#: ../../content/services/support/what_can_i_expect.rst:49
msgid ""
"How to set up configuration models (Examples include: Inventory Routes, "
"Payment Terms, Warehouses, etc)"
msgstr "如何设置配置模型（示例包括：库存路线、付款条件、仓库等）"

#: ../../content/services/support/what_can_i_expect.rst:51
msgid "Any intervention on your own servers/deployments of Odoo"
msgstr "在你自己的服务器上进行任何干预/部署Odoo"

#: ../../content/services/support/what_can_i_expect.rst:52
msgid ""
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
"etc)"
msgstr "在你自己的第三方账户上进行任何干预（Ingenico、Authorize、UPS等）"

#: ../../content/services/support/what_can_i_expect.rst:53
msgid ""
"Questions or issues related to specific developments or customizations done "
"either by Odoo or a third party (this is specific only to your database or "
"involving code)"
msgstr "与 Odoo 或第三方进行的特定开发或自定义相关的问题（这仅特定于您的数据库或涉及代码）"

#: ../../content/services/support/what_can_i_expect.rst:57
msgid ""
"You can get this type of support with a `Success Pack "
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
" will analyze the way your business runs and tell you how you can get the "
"most out of your Odoo Database. We will handle all configurations and coach "
"you on how to use Odoo."
msgstr ""
"您可以使用成功包获得此类支持。通过 `成功包<https://www.odoo.com/pricing-"
"packs>`__，我们的顾问将分析您的业务运营方式，并告诉您如何充分利用 Odoo 数据库。我们将处理所有配置，并指导您如何使用 Odoo。"

#: ../../content/services/support/what_can_i_expect.rst:63
msgid ":doc:`/administration/upgrade`"
msgstr ":doc:`/administration/upgrade`"