77 lines
3.0 KiB
ReStructuredText
77 lines
3.0 KiB
ReStructuredText
======================
|
||
SMS Pricing and FAQ
|
||
======================
|
||
|
||
Pricing
|
||
==================================
|
||
SMS Text Messaging is an In-App Purchase (IAP) service which requires prepaid credits to work. The price of an SMS depends on the destination and the length of the message. With 1 credit, I can send up to 92 SMSs.
|
||
|
||
**For more information, please consult our FAQ page**: `Odoo SMS - FAQ <https://iap-services.odoo.com/iap/sms/pricing#sms_faq_01>`_
|
||
|
||
To buy credits I will go to *Settings > Buy Credits* (under *Send SMS*); or go to *Settings > View my Services* (under *Odoo IAP*).
|
||
|
||
.. image:: media/fqa1.png
|
||
:align: center
|
||
.. image:: media/fqa2.png
|
||
:align: center
|
||
|
||
.. tip:: If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial credits to test the feature.
|
||
|
||
FAQ
|
||
==================================
|
||
**Is there an expiration time for my credits?**
|
||
|
||
No, your credits won’t expire.
|
||
|
||
**Can I send an SMS to a phone number (which is not a mobile phone) because I see the icon in front of the field “phone”?**
|
||
|
||
Only if that phone number supports SMS (e.g. SIP phones).
|
||
|
||
**Do I receive an invoice to buy my credits?**
|
||
|
||
Yes.
|
||
|
||
**Can the recipient answer to me?**
|
||
|
||
No, it is not possible to reply to the SMS.
|
||
|
||
**What happens if I send multiple SMS but I do not have enough credits to send them all?**
|
||
|
||
The whole transaction is counted as a single one, so no SMS will be sent until you have enough credits to send them all.
|
||
|
||
**Do I have a history of the sent SMSs?**
|
||
|
||
Yes, the SMS is logged as a note under the chatter of the corresponding record, and a complete history of SMS sent is available under Settings> Activate the developer mode > Technical > SMS.
|
||
|
||
**Can I send as many SMSs I want at once?**
|
||
|
||
Yes, if you have enough credits.
|
||
|
||
**If I have a number that does not exist in the list of recipients, will I lose credits?**
|
||
|
||
Not if the phone number is in the wrong format (e.g. too many digits). Otherwise, if the SMS is sent to the wrong person or to a fake number, the credit will be lost.
|
||
|
||
**What happens if I send my SMS to a paying number (e.g.: a contest to win a ticket for a festival)?**
|
||
|
||
The SMS will not be delivered to that kind of number, so you won’t be charged.
|
||
|
||
**Can I identify the numbers that do not exist when I send several SMSs?**
|
||
|
||
Only the ones that have an invalid format.
|
||
|
||
**How does the GDPR regulation affect this service?**
|
||
|
||
Please find our Privacy Policy here: `Odoo IPA Purchase Privacy Policy <https://iap.odoo.com/privacy#sms>`__
|
||
|
||
**How many types of SMS exist and how many characters make 1 SMS?**
|
||
|
||
There are 2 types of SMS message:
|
||
|
||
*Standard* (GSM-7): contains only characters from the GSM-7 set, which can be seen in the following picture.
|
||
|
||
.. image:: media/fqa3.png
|
||
:align: center
|
||
|
||
*Unicode*: contains at least one character that is not in the previous table.
|
||
For Standard SMS the size limit is 160 characters, and for Unicode is 70. Above these limits, the content is divided into a multi-part message. The system will inform you in real-time about the number of SMS your message represents.
|