documentation/locale/es/LC_MESSAGES/services.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Patricia Gutiérrez Capetillo <pagc@odoo.com>, 2022
# marcescu, 2022
# Jesse Garza <jga@odoo.com>, 2022
# Alejandro Kutulas <alk@odoo.com>, 2022
# Lucia Pacheco, 2022
# Martin Trigaux, 2023
# Braulio D. López Vázquez <bdl@odoo.com>, 2023
# Aimée Mendoza Sánchez, 2023
# Fernanda Alvarez, 2023
# Iran Villalobos López, 2023
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-02 08:43+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: Iran Villalobos López, 2023\n"
"Language-Team: Spanish (https://app.transifex.com/odoo/teams/41243/es/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: es\n"
"Plural-Forms: nplurals=3; plural=n == 1 ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "Servicios"

#: ../../content/applications/services/field_service.rst:8
msgid "Field Service"
msgstr "Servicio externo"

#: ../../content/applications/services/field_service.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr ""
"`Tutoriales de Odoo: Servicio externo <https://www.odoo.com/slides/field-"
"service-49>`_"

#: ../../content/applications/services/field_service/default_warehouse.rst:3
msgid "User default warehouse"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:5
msgid ""
"Setting up a **default warehouse** can be useful for field technicians who "
"keep a supply in their van or those who always resupply from the same "
"warehouse. It also allows field workers to switch between warehouses from "
"their profiles."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:9
msgid ""
"Products in sales orders created during field interventions are always "
"pulled from the default warehouse, keeping the inventory accurate."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:13
msgid ":doc:`../../inventory_and_mrp/inventory`"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/project/project_management.rst:17
msgid "Configuration"
msgstr "Configuración"

#: ../../content/applications/services/field_service/default_warehouse.rst:18
msgid ""
"To set up a user default warehouse, the :doc:`storage locations "
"<../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations>`"
" feature needs to be activated in the **Inventory** app. It is also "
"necessary to have more than one warehouse in your database."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:23
msgid ""
"You can either set it up :ref:`for your profile <default-warehouse/my-"
"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:27
msgid ""
":doc:`../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations`"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:32
msgid "For your profile"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:34
msgid ""
"To set up a default warehouse for yourself, click your **profile icon** in "
"the upper right corner of the screen, then, go to :menuselection:`My Profile"
" --> Preferences --> Default Warehouse`. Select the default warehouse from "
"the drop-down menu."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:41
msgid "For all users"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:43
msgid ""
"To set up a default warehouse for a specific user, go to "
":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
"and select the default warehouse from the drop-down menu."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst-1
msgid "Selection of a default warehouse on a user profile."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:51
msgid "Use in field service tasks"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:53
msgid ""
"Once a default warehouse has been configured for a user, the materials used "
"for a sales order related to a Field Service task are pulled from that "
"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
"is applied correctly."
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:58
msgid ""
"Once the Field Service task is marked as done, the stock of the default "
"warehouse is automatically updated."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:3
msgid "Onsite interventions planning"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:6
msgid "From a sales order"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:8
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr ""
"El permitir a su equipo de ventas que abre intervenciones in situ hace que "
"la experiencia del usuario no tenga contratiempos. Los clientes recibirán "
"una cotización que tendrán que aprobar antes de que el trabajo inicie."

#: ../../content/applications/services/field_service/onsite_interventions.rst:11
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr ""
"Vaya a: menuselection:`Servicio externo -> Configuración -> Productos` y "
"cree o edite un producto."

#: ../../content/applications/services/field_service/onsite_interventions.rst:13
msgid ""
"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
" :guilabel:`Product Type`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:15
msgid ""
"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
":guilabel:`Service Invoicing Policy`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:17
msgid ""
"Select :guilabel:`Create a task in an existing project` as "
":guilabel:`Service Tracking`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:18
msgid "Select your :guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:19
msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:25
msgid ""
"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
"product and confirm it. A task is automatically set up under your Field "
"Service project. It is directly accessible from the sales order."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Field Service task on a sales order in Odoo Sales"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:34
msgid "From helpdesk tickets"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:36
msgid ""
"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
"helpdesk team manage intervention requests directly. Planning field service "
"tasks from tickets speeds up your processes."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:40
msgid "Configure the helpdesk team"
msgstr "Configurar el equipo de servicio de asistencia"

#: ../../content/applications/services/field_service/onsite_interventions.rst:42
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable :guilabel:`Onsite Interventions`."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Onsite interventions settings in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:49
msgid ""
"The helpdesk tickets of the team now display the :guilabel:`Plan "
"Intervention` button. Click on it to create a new task under your field "
"service project."
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "Servicio de asistencia"

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr ""
"`Tutoriales de Odoo: Servicio de asistencia "
"<https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "Avanzado"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After-Sales services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"*After-Sales* services can be configured in the *Helpdesk* application for "
"individual *teams*. Once enabled, users can issue refunds, process returns, "
"generate coupons, and/or schedule repair and field service interventions "
"directly from a ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:10
msgid "Set up the after-sales services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:12
msgid ""
"Start by enabling the after-sales services on specific *Helpdesk* team(s), "
"by going to :menuselection:`Helpdesk --> Configuration --> Teams` and "
"selecting which teams(s) these services should be active on. Then, scroll to"
" the :guilabel:`After-Sales` section on the team's settings page, and choose"
" which of the following options to enable:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:17
msgid ""
":guilabel:`Refunds`: issues credit notes to refund a customer, or adjust the"
" remaining amount due"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:18
msgid ""
":guilabel:`Coupons`: offers discounts and free products through an existing "
"coupon program"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:19
msgid ""
":guilabel:`Returns`: initiates a product return from a customer through a "
"reverse transfer"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid ""
":guilabel:`Repairs`: creates repair orders for broken or faulty products"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:21
msgid ""
":guilabel:`Field Service`: plans onsite intervention through the *Field "
"Service* application"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:26
msgid ""
"The services that are enabled can vary based on the type of support a team "
"provides."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:29
msgid ""
"As all of the after-sales services in Odoo require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications. *Installing a new application on a One-"
"App-Free database will trigger a 15-day trial. At the end of the trial, if a"
" paid subscription has not been added to the database, it will no longer be "
"accessible.*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:35
msgid "Issue a refund with a credit note"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:37
msgid ""
"A *credit note* is a document issued to a customer informing them that they "
"have been credited a certain amount of money. They can be used to provide a "
"full refund to a customer, or to adjust any remaining amount due. While they"
" are usually created through the *Accounting* or *Invoicing* applications, "
"they can be created through a *Helpdesk* ticket, as well."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:43
msgid "Invoices must be posted before a credit note can be generated."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:45
msgid ""
"To create a credit note, navigate to a ticket on the "
":menuselection:`Helpdesk` application, and click the :guilabel:`Refund` "
"button in the upper-left corner of the ticket dashboard. Then, select the "
"corresponding invoice from the :guilabel:`Invoices to Refund` drop-down "
"menu."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a refund creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:53
msgid "Choose a :guilabel:`Credit Method` from one of the following options:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:55
msgid ""
":guilabel:`Partial Refund`: the credit note is created in draft and can be "
"edited before being issued"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
msgid ""
":guilabel:`Full Refund`: the credit note is auto-validated and reconciled "
"with the invoice. *This is the option to choose if a validated invoice needs"
" to be canceled*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
msgid ""
":guilabel:`Full refund and new draft invoice`: the credit note is auto-"
"validated and reconciled with the invoice. The original invoice is "
"duplicated as a new draft. *This is the option to choose if a validated "
"invoice needs to be modified*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:64
msgid ""
"The :guilabel:`Credit Method` options will **not** be available for invoices"
" that have already been paid."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
"Make any necessary changes to the details of the credit note and click "
":guilabel:`Reverse.` Then click :guilabel:`Confirm` to post the credit note."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:70
msgid ""
"Once the credit note has been posted, a :guilabel:`Credit Notes` smart "
"button will be added to the *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons on a ticket focusing on the credit note button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:78
msgid ":doc:`/applications/finance/accounting/customer_invoices/credit_notes`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:81
msgid "Generate coupons from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:83
msgid ""
"Coupons can be used to alter the price of products or orders. The usage "
"constraints of a coupon are defined by conditional rules. *Coupon Programs* "
"are configured in the *Sales* or *Website* applications."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:88
msgid ""
"The *eCommerce* module must be installed in order to create coupon codes "
"from the *Website*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:90
msgid ""
"To generate a coupon, open a *Helpdesk* ticket and click on the "
":guilabel:`Coupon` button in the upper left corner. Select an option from "
"the :guilabel:`Coupon Program` drop-down menu, then click "
":guilabel:`Generate`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a coupon generation window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:98
msgid ""
"The :guilabel:`Coupon Code` can be copied directly from the pop-up window "
"(by clicking the :guilabel:`Copy` button), or sent in an email by clicking "
":guilabel:`Send`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:102
msgid ""
"When emailing a coupon code, all the followers of the ticket will be added "
"as recipients to the email. Additional recipients can be added to the email "
"as well, in the :guilabel:`Recipients` field of the :guilabel:`Compose "
"Email` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:0
msgid "View of an email draft window with coupon code."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:110
msgid ""
"Once a :guilabel:`Coupon Code` has been generated, a :guilabel:`Coupons` "
"smart button will be added to the top of the ticket; click the smart button "
"to view the coupon code, expiration date, and additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the smart buttons on a ticket focusing on the coupon button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:119
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`Cupones <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:122
msgid "Facilitate a product return with a reverse transfer"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:124
msgid ""
"Returns are completed through *reverse transfers*, which generate new "
"warehouse operations for the returning products. Click the "
":guilabel:`Return` button in the top-left corner of a ticket to open the "
":guilabel:`Reverse Transfer` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Helpdesk ticket with the return button highlighted."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:133
msgid ""
"The :guilabel:`Return` button only appears on a ticket if the customer has a"
" recorded delivery in the database."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:136
msgid ""
"By default, the quantity will match the validated quantity from the delivery"
" order. Update the :guilabel:`Quantity` field if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a reverse transfer creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:143
msgid ""
"Click :guilabel:`Return` to confirm the return. This generates a new "
"warehouse operation for the incoming returned product(s). A "
":guilabel:`Return` smart button will then be added to the top of the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the return smart button on a helpdesk ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:152
msgid ":doc:`/applications/sales/sales/products_prices/returns`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:155
msgid "Send products for repair from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:157
msgid ""
"If the ticket is related to an issue with a faulty or broken product, a "
"repair order can be created from the *Helpdesk* ticket, and managed through "
"the *Repairs* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:160
msgid ""
"To create a new repair order, open a :menuselection:`Helpdesk` ticket and "
"click on the :guilabel:`Repair` button in the upper left corner."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:163
msgid ""
"Clicking the :guilabel:`Repair` button opens a blank :guilabel:`Repair "
"Reference` form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a repair reference page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:170
msgid ""
"If a product was specified in the :guilabel:`Product` field on the ticket, "
"it will be added to the :guilabel:`Product to Repair` field automatically. "
"If not, click into the field to select a product from the drop down."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:174
msgid ""
"Fill out the :guilabel:`Repair Description` field with a brief explanation "
"of the issue. Click the :guilabel:`Sale Order` field and then select the "
"originating :abbr:`SO (Sales Order)` from which the product is being "
"repaired from. If a return has been initiated for the product, select the "
"reference number from the drop-down in the :guilabel:`Return` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:179
msgid ""
"Choose an :guilabel:`Invoice Method` from the drop-down. Select "
":guilabel:`Before Repair` or :guilabel:`After Repair` to generate an invoice"
" before or after the work is completed. Selecting :guilabel:`No Invoice` "
"means that an invoice cannot be generated for this service."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:183
msgid ""
"If parts are required for the repair, they can be added in the "
":guilabel:`Parts` tab. Services can be added as product lines on the "
":guilabel:`Operations` tab. Additional information for the internal repair "
"team can be added to the :guilabel:`Repair Notes` tab. Information for the "
"customer can be added to the :guilabel:`Quotation Notes` tab, and will be "
"automatically added to the PDF of the quotations generated from this "
":guilabel:`Repair Reference`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:189
msgid ""
"A :guilabel:`Repairs` smart button will be added to the ticket, linking to "
"the repair order."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons focusing on repair button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:196
msgid ""
"Once a user creates a repair order from a *Helpdesk* ticket, they will be "
"able to access it through the ticket's :guilabel:`Repair` smart button, or "
"from a link in the :guilabel:`Chatter`, even if they do not have access "
"rights to the *Repair* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:201
msgid "Create a field service task from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:203
msgid ""
"On-site interventions can be planned from a ticket and managed through the "
"*Field Service* application. Customers with :doc:`portal access "
"</applications/general/users/portal>` will be able to track the progress of "
"a :guilabel:`Field Service` task just as they would a *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:207
msgid ""
"To create a new task, navigate to a :menuselection:`Helpdesk` ticket. Click "
":guilabel:`Create Task` to open the :guilabel:`Create a Field Service task` "
"pop-up. Confirm or update the task :guilabel:`Title`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:212
msgid ""
"The :guilabel:`Project` field on the :guilabel:`Create a Field Service task`"
" pop-up will default to the same *Field Service* project that was identified"
" on the team's settings page. To change the project for this specific task, "
"select one from the :guilabel:`Project` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:216
msgid ""
"To change the default *Field Service* project for the team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` to select a "
":guilabel:`Team`. Scroll to the :guilabel:`After-Sales` section and choose "
"new project under :guilabel:`Field Service`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:220
msgid "Click :guilabel:`Create Task` or :guilabel:`Create & View Task`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Field Service task creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:226
msgid ""
"After the task is created, a :guilabel:`Tasks` smart button will be added to"
" the ticket, linking the :guilabel:`Field Service` task to the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of ticket smart buttons focused on task."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:234
msgid ""
"`Field Service  <https://www.odoo.com/slides/slide/advanced-"
"settings-862?fullscreen=1>`_"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Closing tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
"several ways it can be closed. Manually closing solved tickets keeps the "
"pipeline up to date, while automatically closing inactive tickets prevents "
"unnecessary blocking issues. Allowing customers to close their own tickets "
"minimizes confusion around whether an issue is considered solved or not. "
"This results in increased operational capacity for support teams, and higher"
" customer satisfaction."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid "Manually close solved tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
msgid ""
"As work on a ticket progresses, it is moved along to the next stage in the "
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
" This marks the ticket as *closed*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
msgid ""
"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
"click on a team to open the pipeline. Hover over a stage's heading, and then"
" click the gear icon that appears in the top-right corner of that stage's "
"kanban column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
" option."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
msgid ""
"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
"stage. This setting folds the stage *temporarily* to simplify the kanban "
"view. This does *not* close the tickets in this stage. It also does not "
"permanently fold the stage. If a stage needs to be folded so the tickets can"
" be marked as closed, continue following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
msgid ""
"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
"the changes. Now, tickets that reach this stage will be considered as "
"*closed*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Stage settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
msgid "Automatically close inactive tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
msgid ""
"Tickets that are inactive for a set period of time can be automatically "
"closed. At that point, they will be moved to a folded stage."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
msgid ""
"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
" :guilabel:`Automatic Closing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
msgid ""
"If one of the team's stages is set to be folded in the kanban view, it will "
"be the default selection in the :guilabel:`Move to Stage` field. If the team"
" has more than one folded stage, the stage that occurs first in the pipeline"
" will be the default. If no stage is folded, the default selection will be "
"the last stage in the pipeline."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
msgid ""
"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
"adjusted if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
msgid ""
"The :guilabel:`After days of inactivity` field does **not** take the working"
" calendar into account when tracking the amount of time a ticket has been "
"inactive."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
msgid ""
"If only certain stages should be used to track days of inactivity, they can "
"be added to the :guilabel:`In Stages` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
msgid "A team's pipeline is created with the following stages:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
msgid "`New`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
msgid "`In Progress`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
msgid "`Customer Feedback`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
msgid "`Closed`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
msgid ""
"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
"an issue is solved, customers may not respond immediately. At that point, "
"the tickets can be closed automatically. However, tickets in the "
":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
"to assignment or workload issues. Closing these tickets automatically would "
"result in issues going unsolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
msgid ""
"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
" below\\:\\"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
msgid ":guilabel:`Automatic Closing`: *checked*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
msgid ":guilabel:`Move to Stage`: `Solved`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
msgid ":guilabel:`In Stages`: `Customer Feedback`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Example of Automatic Closing settings."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
msgid "Allow customers to close their own tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
msgid ""
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
"close their own ticket(s) when they determine that their issue has been "
"resolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
" and select a team. On the team's settings page, scroll to the "
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
" Customers`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer closing setting in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
msgid ""
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
"button will be available for customers when they view their ticket through "
"the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
msgid ""
"Customers are able to view their tickets by clicking the :guilabel:`View the"
" ticket` link they receive by email. The link is included in the "
":guilabel:`Request Acknowledgment` template, which is added to the first "
"stage of a team by default. This link does not require a customer to have "
"access to the portal to view or respond to their ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
msgid ""
"Customers with access to the portal will be able to view their tickets under"
" :menuselection:`My Account --> Tickets`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
msgid "Track and bill time"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
msgid ""
"Odoo *Helpdesk* provides teams with the ability to track the amount of hours"
" spent working on a ticket, and to bill a customer for that time. Through "
"integrations with the *Sales*, *Timesheets* and *Accounting* applications, "
"customers can be charged once the work is completed, or before it has even "
"begun."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
msgid ""
"Since the *Track & Bill Time* features require integration with other "
"applications, enabling them may result in the installation of additional "
"modules (or applications)."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
msgid ""
"Installing a new application on a *One-App-Free* database triggers a 15-day "
"trial. At the end of the trial, if a paid subscription has not been added to"
" the database, it will no longer be active or accessible."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
msgid "Configure track and bill time features"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
msgid ""
"Before a customer can be invoiced for support services, the *Track & Bill "
"Time* features must first be enabled. These features must be enabled on each"
" *Helpdesk* team where they will be utilized."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
msgid "Enable track and bill time on a helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
msgid ""
"To view and enable the :guilabel:`Track & Bill Time` features on a "
"*Helpdesk* team, first navigate to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Then select a team from the list or :doc:`create a"
" new one </applications/services/helpdesk/overview/getting_started>`. This "
"will reveal a team's settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
msgid ""
"On the team's settings page, scroll to the :guilabel:`Track & Bill Time` "
"section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time "
"Billing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
msgid ""
"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
" :guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
msgid ""
"The project selected in this field is where all the timesheets for this "
"team's tickets will be recorded. Click into the drop-down menu to select a "
":guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
msgid ""
"To create a new project where the timesheets will be recorded, click into "
"the drop-down menu, type a name for the project, and then click "
":guilabel:`Create`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a helpdesk team settings page emphasizing the track and bill time "
"settings."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
msgid "Configure service products"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
msgid ""
"When the :guilabel:`Time Billing` feature is enabled, a new product is "
"created in the *Sales* app called :guilabel:`Service on Timesheets`. This "
"product can be found under :menuselection:`Sales --> Products --> Products`."
" Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This "
"is the product that will be used when invoicing for *post-paid support "
"services* after they have been completed."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
msgid ""
"Select :guilabel:`Service on Timesheets` from the product page. This reveals"
" the product detail form. The product is configured with the "
":guilabel:`Product Type` set to :guilabel:`Service` and the "
":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a service product with the invoicing policy set to 'Based on "
"timesheets'."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
msgid ""
"In order to invoice for support services before the work has been completed "
"(also known as *prepaid support services*), a separate product with a "
"different invoicing policy must be created."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
msgid ""
"To create a new service product, go to :menuselection:`Sales --> Products "
"--> Products` and click :guilabel:`New`. This will reveal a blank product "
"detail form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
msgid ""
"On the new product form, add a :guilabel:`Product Name`, and set the "
":guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means "
"an invoice can be generated and payment can be received for this product "
"before any timesheets entries have been recorded for these services."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a service product with the invoicing policy set to 'prepaid/fixed'."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
msgid ""
"Finally, set the :guilabel:`Sales Price`, and confirm that the "
":guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
msgid "Invoice prepaid support services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
msgid ""
"When support services are billed on a fixed price, an invoice can be created"
" before any work is completed on the issue. In this case, a service product "
"with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be "
"used, just like :ref:`the section above <helpdesk/advanced/configure-"
"service-products>`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
msgid "Create a sales order with prepaid product"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
msgid ""
"To invoice a customer for prepaid support services, first create a sales "
"order (SO) with the support services product. To do this, go to "
":menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a "
"blank quotation form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
msgid "Then, fill out the quotation form with the customer information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
msgid ""
"Go to the :guilabel:`Order Lines` tab of the quotation and click "
":guilabel:`Add a Product`. Then, select the *prepaid services product* "
"configured in the steps above. Update the :guilabel:`Quantity` field with "
"the number of hours."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
msgid ""
"After updating any other necessary information, :guilabel:`Confirm` the "
"quotation. This converts the quotation into an :abbr:`SO (sales order)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
msgid "Create and send an invoice for prepaid services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
msgid ""
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
":guilabel:`Create Invoice` button. This will open a :guilabel:`Create "
"Invoices` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
msgid ""
"If no down payment will be collected, the :guilabel:`Create Invoice` type "
"can remain as :guilabel:`Regular Invoice`. If a down payment will be "
"collected, choose between either :guilabel:`Down payment (percentage)` or "
":guilabel:`Down payment (fixed amount)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
msgid ""
"When the necessary information has been entered, click :guilabel:`Create "
"Draft Invoice`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
msgid "The invoice can then be sent to the customer for payment."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
msgid "Create helpdesk ticket for prepaid services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
msgid ""
"To create a *Helpdesk* ticket for prepaid services, navigate to "
":menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal"
" a specific team's pipeline. Click :guilabel:`New` to create a new ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
msgid ""
"On the blank ticket form, create a ticket :guilabel:`Title`, and enter the "
":guilabel:`Customer` information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
msgid ""
"When the customer name is added, the :guilabel:`Sales Order Item` field will"
" automatically populate with the most recent prepaid sales order item that "
"has time remaining."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
msgid "Track hours on helpdesk ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
msgid ""
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
" on the specific ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
msgid ""
"On the ticket detail form, click on the :guilabel:`Timesheets` tab and click"
" :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
":guilabel:`Description` of the task, and enter the number of "
":guilabel:`Hours Spent`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
msgid ""
"As new lines are added to :guilabel:`Timesheets` tab, the "
":guilabel:`Remaining Hours on SO` field is automatically updated."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of the timesheets tab on a ticket with an emphasis on the remaining "
"hours on an SO."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
msgid ""
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
"of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
msgid ""
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
" as well."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
msgid "Invoice post-paid support services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
msgid ""
"When support services are billed based on the amount of time spent on an "
"issue, an invoice cannot be created before the total number of hours "
"required to solve the problem have been entered on a timesheet. In this "
"case, a service product with the invoicing policy set to :guilabel:`Based on"
" Timesheets` would be used, like the one created above."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
msgid "Create a sales order with a time-tracked product"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
msgid ""
"To invoice a customer for post-paid support services, first create a sales "
"order (SO) with the *support services product*. To do this, go to "
":menuselection:`Sales --> Orders --> Quotations --> New`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
msgid "Fill out the quotation with the customer information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
msgid ""
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
"the post-paid services product configured in the steps above. After updating"
" any other necessary information, :guilabel:`Confirm` the quotation."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
msgid ""
"Unlike with the prepaid services quotation, Odoo will not allow an invoice "
"to be created at this time. That is because no services have been performed;"
" in other words nothing has been delivered, therefore, there is nothing to "
"invoice."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
msgid "Create a helpdesk ticket for time-tracked services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
msgid ""
"To record a *Timesheet* entry for time-tracker services, go to "
":menuselection:`Helpdesk` and select the appropriate team for which these "
"services apply."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
msgid ""
"If there is already an existing ticket for this issue, select it from the "
"kanban view. This will open the ticket details form. If there is no existing"
" ticket for this customer issue, click :guilabel:`New` to create a new "
"ticket and enter the necessary customer information on the blank ticket "
"details form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
msgid ""
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Line`"
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
" step."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
msgid "Track support hours on a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
msgid ""
"In order to create an invoice for a product based on timesheets, hours need "
"to be tracked and recorded. At this point, the service is considered "
"*delivered*. To record hours for this support service, click on the "
":guilabel:`Timesheets` tab of the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
msgid ""
"Click :guilabel:`Add a Line` to record a new entry. Select an "
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
"the :guilabel:`Hours Spent` column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
msgid ""
"Repeat these steps as needed until all time spent on the issues has been "
"recorded."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of the timesheets tab on a helpdesk ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
msgid "Create an invoice for hours tracked on a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
msgid ""
"After the customer's issue has been solved, and it is determined no new "
"timesheet entries will be made, an invoice can be created, and the customer "
"can be billed."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
msgid ""
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
":guilabel:`Sales Order` smart button at the top of the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
msgid ""
"Before creating the invoice, confirm that the number in the "
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
"Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of a sales order with emphasis on the delivered column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
msgid ""
"Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create "
"Invoices` pop-up window. If no down payment will be collected, the "
":guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. "
"If a down payment will be collected, choose between either :guilabel:`Down "
"payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
msgid ""
"Use the :guilabel:`Timesheets Period` field if this invoice should only "
"include timesheets from a certain time period. If this field is left blank, "
"*all* applicable timesheets that have not yet been invoiced will be "
"included."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of create invoices pop up showing timesheets period fields."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
msgid ""
"When the necessary information has been entered, click :guilabel:`Create "
"Invoice`. The invoice can then be sent to the customer for payment."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
msgstr ""
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "Información general"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr "Foros y eLearning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "Foro"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""
"Para ir más allá de los correos electrónicos, chat en vivo, formularios en "
"línea y teléfonos de asistencia ofréscale a sus clientes un foro de "
"asistencia. De esta amanera, los clientes se sentirán más apegados a su "
"empresa ya que invertirán tiempo en los detalles de su empresa. También "
"puede potenciar el intercambio de experiencias y conocimiento, así mejorará "
"el sentimiento de pertenencia a la comunidad (¡su comunidad!)."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
msgid "Set up"
msgstr "Configuración"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr ""
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipo "
"de servicio de asistencia` y active el *Centro de asistencia*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""
"Haga clic en el vínculo externo para crear o editar un foro. De entre las "
"opciones de edición, elija si quiere que el *Modo de foro* sea *preguntas*: "
"solo se permite una respuesta por pregunta; o, *discusiones*: se permiten "
"varias respuestas por pregunta."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr ""
"A partir de ahora, los usuarios que hayan iniciado sesión pueden iniciar "
"discusiones. Para controlar las publicaciones, vaya a :menuselection:`Sitio "
"web --> Foro --> Publicaciones`."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr ""
"Convierta tickets en publicaciones en el foro, solo haga clic en *compartir "
"en el foro* en la página del ticket."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "eLearning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr ""
"Además de su foro, ofrezca cursos en línea. Al hacerlo, podrá vincular "
"contenido útil que ayude con las preguntas y necesidades de sus clientes y "
"usuarios. De esta forma, ayudará a mejorar la eficacia ya que también podrán"
" encontrar las repuestas aquí."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr ""
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipos "
"del servicio de asistencia` y active el *eLearning*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr ""
"Una vez que la estructura y el contenido de su curso esté listo, haga clic "
"en *sin publicar* para *publicarlo*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr ""
"Para llevar un registro de las estadísticas de su curso vaya a a *eLearning*"
" y *ver curso*."

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "Por hacer"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr ""
"LOS DETALLES O INFORMACIÓN DEBERÍAN PROVENIR DESDE DOCUMENTOS DE ELEARNING. "
"POR LO TANTO, VINCULE DOCUMENTOS UNA VEZ QUE ESTÉN DISPONIBLES."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Odoo :guilabel:`Helpdesk` is a ticket-based customer support application. "
"Teams can track, prioritize, and solve customer issues from their pipeline, "
"which is organized in customizable stages. Multiple teams can be configured "
"and managed in one dashboard."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
msgid "Create Helpdesk teams"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
msgid ""
"Setting up multiple teams allows for tickets to be grouped by location or by"
" support type."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
msgid ""
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. To create a new team, click on the :guilabel:`New`"
" button in the top left of the dashboard. From there, name the new team, and"
" fill out the remaining fields as defined in the following sections on the "
"form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of the Helpdesk teams page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:24
msgid "Assignment & Visibility"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:27
msgid "Determine to whom the team will be visible"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:29
msgid ""
"Under the :guilabel:`Visibility` section, determine who can view this team "
"and its tickets."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:31
msgid ""
":guilabel:`Invited internal users` have access to the team and tickets they "
"are following. This can be modified on each individual ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:33
msgid ""
":guilabel:`All internal users` have access to the team and all of its "
"tickets without being a follower."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
msgid ""
":guilabel:`Invited portal users and all internal users` have access to the "
"team without being a follower. Portal users will only be able to access "
"tickets that they are following."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:39
msgid ""
"A `Customer Support` team intended to handle general issues with shipping "
"and product issues would have the visibility setting :guilabel:`Invited "
"portal users and all internal users`. However, a `Financial Services` team "
"handling tickets related to accounting or tax information would only need to"
" be visible to :guilabel:`Invited internal users`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:45
msgid "Automatically assign new tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:47
msgid ""
"When tickets are received, they will need to be assigned to a member of the "
"support team. This can be done manually on each ticket individually, or "
"through :guilabel:`Automatic Assignment`. Check the box next to "
":guilabel:`Automatic Assignment` to enable the feature for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of a Helpdesk team settings page emphasizing the assignment and visibility features\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
msgid ""
"Select one of the following assignment methods, based on how workload should"
" be allocated across the team:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
":guilabel:`Each user is assigned an equal number of tickets` assigns tickets"
" to team members"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
"based on total ticket count, regardless of the number of open or closed "
"tickets they are currently assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
msgid ""
":guilabel:`Each user has an equal number of open tickets` assigned tickets "
"to team members based"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
msgid ""
"on how many open tickets they are currently assigned. This option is useful "
"for automatically delegating a heavier workload to high-performers who tend "
"to close tickets quickly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:66
msgid ""
"Finally, add the :guilabel:`Team Members` who will be assigned tickets for "
"this team. Leave the field empty to include all employees who have the "
"proper assignments and access rights configured in their user account "
"settings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:71
msgid ""
"If an employee has time off scheduled in the :guilabel:`Time Off` "
"application, they will not be assigned tickets during that time. If no "
"employees are available, the system will look ahead until there is a match."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:76
msgid ":ref:`Manage users <users/add-individual>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
msgid ":doc:`Access rights </applications/general/users/access_rights>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:80
msgid "Create or modify kanban stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
msgid ""
":guilabel:`Stages` are used to organize the *Helpdesk* pipeline and track "
"the progress of tickets. Stages are customizable, and can be renamed to fit "
"the needs of each team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:85
msgid ""
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk --> "
"Configuration --> Stages`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:88
msgid ""
":ref:`Developer mode <developer-mode>` must be activated in order to access "
"the stages menu. To activate developer mode go to :menuselection:`Settings "
"--> General Settings --> Developer Tools` and click on :guilabel:`Activate "
"the developer mode`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:92
msgid ""
"The list view shows an overview of all the stages currently available in "
"Helpdesk. They are listed in the order they appear in the pipeline. To "
"change the order of the stages, use the arrow buttons on the left side of "
"the list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:97
msgid ""
"Change the stage order on the kanban view by dragging and dropping "
"individual columns."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of the stage list page emphasizing the option to create a new stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:104
msgid ""
"To create a new stage, click on the :guilabel:`New` button in the top left "
"of the dashboard. Next, choose a name for the new stage, and add a "
"description (though it is not required). Fill out the remaining fields "
"following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of a stage's settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:113
msgid "Add email and SMS templates to stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:115
msgid ""
"When an :guilabel:`Email Template` is added to a stage, an email is "
"automatically sent to the the customer when a ticket reaches that specific "
"stage in the helpdesk pipeline. Likewise, adding an :guilabel:`SMS Template`"
" will result in an SMS text message being sent to the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:120
msgid ""
"SMS Text Messaging is an In-App Purchase (IAP) service that requires prepaid"
" credits to work. Refer to `SMS Pricing FAQ <https://iap-"
"services.odoo.com/iap/sms/pricing>`_ for additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:124
msgid ""
"To select an existing email template, select it from the :guilabel:`Email "
"Template` field. Click on the arrow key to the right of the field to edit "
"the template."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:127
msgid ""
"To create a new template, click the field and begin typing a new template "
"title. Then select :guilabel:`Create and edit`, and complete the form "
"details."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:130
msgid ""
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
"Template`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of an SMS template setup page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:137
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
msgid ":doc:`/applications/general/email_communication/email_template`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:140
msgid "Assign stages to a team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
msgid ""
"Make a selection in the :guilabel:`Teams` field on the :guilabel:`Stages` "
"form. More than one team may be selected, since the same stage(s) can be "
"assigned to multiple teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
msgid "View of stage setup emphasizing teams field"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:150
msgid "Fold a stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:152
msgid ""
"Check the :guilabel:`Folded in Kanban` box on the :guilabel:`Stages` form to"
" display this stage as *folded* by default in the kanban view for this team."
msgstr ""
"Marque la casilla :guilabel:`plegado en kanban` en el formulario de "
":guilabel:`etapas` para visualizar esta etapa como *plegada* de forma "
"predeterminada en la vista de kanban de este equipo."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:156
msgid ""
"Tickets that reach a *folded* stage are considered closed. Closing a ticket "
"before the work is completed can result in reporting and communication "
"issues. This setting should only be enabled for stages that are considered "
"*closing* stages."
msgstr ""
"Los tickets que llegan a una etapa *plegada* se consideran cerrados. Cerrar "
"un ticket antes de completar el trabajo puede resultar en problemas de "
"reportes y comunicación. Este ajuste solo se debe habilitar para etapas que "
"se consideran *de cierre*"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:160
msgid ""
"Alternatively, stages can be temporarily folded in the kanban view, by "
"clicking on the settings icon and selecting :guilabel:`Fold`."
msgstr ""
"También puede plegar etapas de forma temporal en la vista de kanban, haga "
"clic en el icono de ajustes y seleccione :guilabel:`plegar`."

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:164
msgid ""
"Manually folding a stage from the kanban view will not close the tickets in "
"the stage."
msgstr ""
"Plegar manualmente una etapa en la vista de kanban no cerrará los tickets de"
" dicha etapa."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Asking customers to rate the support they received from a *Helpdesk* team "
"provides an opportunity to gauge team performance and track customer "
"satisfaction. Ratings can be published to the portal, providing customers "
"with a general overview of the team's performance."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
msgid "Enable customer ratings on a Helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"To enable *customer ratings* on a helpdesk team by going to "
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
"the list and navigate to the settings page. Scroll to the "
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
"Ratings`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
msgid "Set a ratings request email template on a stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
msgid ""
"To automatically request ratings from customers once their tickets have "
"closed, an email template should be added to the appropriate stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
msgid ""
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
" settings page, (see above) click the :guilabel:`Set an Email Template on "
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
"create a new stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
msgid ""
"Customers should only be asked to rate tickets once an issue has been "
"resolved and their ticket is closed. Therefore, a *ratings request* email "
"should only be added to a stage that is **folded** in the kanban, as tickets"
" in a *folded stage* are considered closed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
msgid ""
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
"the :guilabel:`Email Template` field. This template has been pre-configured "
"with ratings customers can use to provide feedback. To view the template, "
"click the arrow button to the right of the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
msgid ""
"Once the template has been added to the stage, it will automatically send a "
"message when a ticket is moved to that stage. Customers will be asked to "
"rate the support they received with colored icons."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
msgid "*Green smiling face* - Satisfied"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
msgid "*Yellow neutral face* - Okay"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
msgid "*Red frowning face* - Dissatisfied"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"View of a standard helpdesk customer review email template for Odoo "
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
msgid ""
"After selecting a rating, customers are taken to a webpage where they can "
"provide specific written feedback to support their rating. Once a rating is "
"submitted, it is added to the chatter on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
msgid ""
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
"--> Customer Ratings`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
msgid "Publish ratings on the customer portal"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
msgid ""
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
"publish ratings on the team's website appears. Enabling this setting "
"provides portal users with an overview of the ratings the team has received "
"over the last thirty days. Specific written feedback will not be included; "
"only statistics of the team's performance will be visible."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
msgid ""
"In order to display ratings on the customer portal, a team has to have their"
" visibility setting set to :guilabel:`Invited portal users and all internal "
"users`. This setting is found on the team's settings page under "
":guilabel:`Visibility`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
msgid ""
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams` and select a team. Scroll to "
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
" your website`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
msgid ""
"To view the ratings for a team, a customer will log into the portal and "
"navigate to one of their tickets. After clicking on the team name in the "
":guilabel:`Managed By` field, they will be directed to a page with the "
"team's ratings over the past thirty days."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid "View of the ratings performance overview from the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
msgid "Manually hide individual ratings"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
msgid ""
"Individual ratings can be manually hidden from the portal. This allows for "
"specific ratings to be kept out of the performance metrics that are shown to"
" customers."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
msgid ""
"To make a rating visible only to internal users, navigate to the page for a "
"rating. This can be done in one of the following ways:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
" on one of the kanban cards for an individual rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
msgid ""
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
" the :guilabel:`Open` filter from the search bar. Then filter by "
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
msgstr ""
"Vaya a :menuselection:`Helpdesk --> Tickets --> Todos los tickets` y elimine"
" el filtro :guilabel:`Abierto` de la barra de búsqueda. Luego filtre por "
":guilabel:`Satisfecho`, :guilabel:`Regular` y/o :guilabel:`Insatisfecho`. "
"Seleccione un ticket de entre los resultados. Haga clic en el botón "
"inteligente :guilabel:`Valoración`."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
msgid ""
"Once on the rating details page, check the :guilabel:`Visible Internally "
"Only` box."
msgstr ""
"Una vez en la página de detalles de la calificación, marque la casilla "
":guilabel:`Visible sólo internamente`."

#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:291
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
msgstr ":doc:`/applications/services/helpdesk/advanced/close_tickets`"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
msgstr ":doc:`/applications/services/helpdesk/overview/reports`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Start receiving tickets"
msgstr "Empezar a recibir tickets"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
"assistance, such as email, live chat, and through a website's submission "
"form. The variety of these contact options provides customers with multiple "
"opportunities to receive support quickly, while also giving the support team"
" the ability to manage multi-channel support tickets from one central "
"location."
msgstr ""
"La aplicación *Servicio de asistencia* de Odoo ofrece varios canales que los"
" clientes pueden contactar para recibir ayuda, como correo electrónico, chat"
" en vivo o un formulario de envío en el sitio web. La variedad de estas "
"opciones de contacto brinda a los clientes múltiples oportunidades para "
"recibir soporte con rapidez, a la par que da al equipo de soporte la "
"habilidad de gestionar tickets de soporte multicanal desde una única "
"ubicación central."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Enable channel options to submit tickets"
msgstr "Habilitar las opciones de canales para enviar tickets"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Teams` and choose an "
"existing team, or click :guilabel:`New` to :doc:`create a new team "
"<getting_started>`."
msgstr ""
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipos`"
" y elija un equipo existente, o haga clic en :guilabel:`nuevo` para "
":doc:`crear un nuevo equipo <getting_started>`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
msgid ""
"On the team's settings page, scroll down to :guilabel:`Channels`. Select one"
" or more channel(s) to enable by checking the respective box(es)."
msgstr ""
"En la página de ajustes del equipo, baje a :guilabel:`canales`. Seleccione "
"las casillas de los canales que desea habilitar."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
msgid ":guilabel:`Email Alias`"
msgstr ":guilabel:`Seudónimo de correo electrónico`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
msgid ":guilabel:`Website Form`"
msgstr ":guilabel:`Formulario de sitio web`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid ":guilabel:`Live Chat`"
msgstr ":guilabel:`Chat en vivo`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
msgid "Email Alias"
msgstr "Seudónimo de correo electrónico"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid ""
"The *Email Alias* setting automatically creates tickets from messages sent "
"to that team's specified email alias."
msgstr ""
"La opción *correo electrónico* crea tickets de forma automática a partir de "
"mensajes que se envían al seudónimo de correo electrónico del equipo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:29
msgid ""
"To alter a *Helpdesk* team's email alias, navigate to the :guilabel:`Teams` "
"settings page. Find :guilabel:`Email Alias`, under the :guilabel:`Channels` "
"heading, and then type in the desired team alias in the field."
msgstr ""
"Para cambiar el seudónimo de correo electrónico de un equipo de *servicio de"
" asistencia*, vaya a la página :guilabel:`equipos` en los ajustes. Ahí "
"encontrará la opción :guilabel:`seudónimo de correo electrónico` en la "
"sección :guilabel:`canales`, escriba el seudónimo de correo electrónico para"
" el equipo en el campo correspondiente."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:33
msgid ""
"When a new *Helpdesk* team is created, an :guilabel:`Email Alias` is "
"created, as well. This alias can be changed in the :guilabel:`Alias` field."
msgstr ""
"Cuando se crea un nuevo equipo de *servicio de asistencia*, también se crea "
"un :guilabel:`seudónimo de correo electrónico`. Puede cambiarlo en el campo "
":guilabel:`seudónimo`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
msgid ""
"If the database does not have a custom domain already configured, click "
":guilabel:`Configure a custom domain` to be redirected to the "
":guilabel:`Settings` page. From there, enable :guilabel:`Custom Email "
"Servers`."
msgstr ""
"Si la base de datos no tiene un dominio personalizado, haga clic en "
":guilabel:`configurar un dominio personalizado` para ir a la página de "
":guilabel:`ajustes`. Ahí, habilite la opción :guilabel:`servidores de correo"
" electrónico personalizados`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the email alias feature in Odoo\n"
"Helpdesk."
msgstr ""
"Vista de la página de ajustes de un equipo de servicio de asistencia en la que se hace énfasis en la función de seudónimo de correo electrónico en la aplicación\n"
"Servicio de asistencia de Odoo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:46
msgid ""
"When an email is received, the subject line from the email becomes the title"
" of a new *Helpdesk* ticket. The body of the email is also added to the "
"ticket under the :guilabel:`Description` tab and in the ticket's "
":guilabel:`Chatter` section."
msgstr ""
"Cuando se recibe un correo electrónico, la línea de asunto del correo "
"electrónico se convierte en el título de un nuevo ticket de *Servicio de "
"asistencia*. El cuerpo del correo electrónico se agrega al ticket en la "
"pestaña :guilabel:`descripción` y en el :guilabel:`chatter` del ticket."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:51
msgid ""
"The configuration steps outlined above are for **Odoo Online** and "
"**Odoo.sh** databases. For **On-premise** databases, additional "
"configuration for custom email servers and email aliases may be required."
msgstr ""
"Los pasos de configuración mencionados anteriormente son para bases de datos"
" de **Odoo en línea** y **Odoo.sh**. Debe realizar configuraciones "
"adicionales para los servidores de correo electrónico personalizados y "
"seudónimos de correo de bases de datos con alojamiento **local**."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid "Website Form"
msgstr "Formulario de sitio web"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:58
msgid ""
"Enabling the *Website Form* setting adds a new page to the website with a "
"customizable form. A new ticket is created once the required form fields are"
" filled out and submitted."
msgstr ""
"Habilitar el ajuste *formulario de sitio web* agrega una nueva página en el "
"sitio web que incluye un formulario personalizable. Se crea un nuevo ticket "
"cuando se completa y envía el formulario."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
msgid ""
"To activate the website form, navigate to a team's settings page under "
":menuselection:`Configuration --> Teams`. Find the :guilabel:`Website Form` "
"feature under the :guilabel:`Channels` section, and check the box."
msgstr ""
"Para activar el formulario de sitio web, vaya a la página de ajustes de un "
"equipo en :menuselection:`Configuración --> Equipos`. Encontrará la función "
":guilabel:`formulario de sitio web` en la sección :guilabel:`canales`. "
"Seleccione la casilla."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
msgid ""
"After the feature is activated, click the :guilabel:`Go to Website` smart "
"button at the top of the that :guilabel:`Teams` settings page to view and "
"edit the new website form, which is created automatically by Odoo."
msgstr ""
"Después de activar la función, haga clic en el botón inteligente "
":guilabel:ir al sitio web` en la parte superior de la página de ajustes "
":guilabel:`Equipos` para ver y editar el formulario de sitio web, el cual "
"Odoo crea de forma automática."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:70
msgid ""
"After enabling the website form, the *Teams* settings page may need to be "
"refreshed before the *Go to Website* smart button appears."
msgstr ""
"Después de habilitar el formulario de sitio web, tal vez necesite actualizar"
" la página de ajustes *equipos* para que aparezca el botón inteligente *ir "
"al sitio web*."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:73
msgid ""
"As well, if a *Help Center* is published, the smart button will navigate "
"there first. Simply click the :guilabel:`Contact Us` button at the bottom of"
" the forum to navigate to the ticket submission form."
msgstr ""
"Además, si se publica un *centro de ayuda*, el botón inteligente le llevará "
"ahí primero. Solo haga clic en el botón :guilabel:`contáctenos` al final de "
"la página de foro para ir al formulario de envío de tickets."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk."
msgstr ""
"Vista de la página de ajustes de un equipo de servicio en la que se hace énfasis en el botón \"ir al sitio web\" en la aplicación\n"
"Servicio de asistencia de Odoo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:83
msgid "Customize the website ticket form"
msgstr "Personalizar el formulario de tickets en el sitio web"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:85
msgid ""
"To customize the default ticket submission form, click the :guilabel:`Edit` "
"button in the upper right corner of the page. Then click on one of the "
"fields in the form."
msgstr ""
"Para habilitar el formulario predeterminado de envío de tickets, haga clic "
"en el botón :guilabel:`editar` en la esquina superior derecha de la página. "
"Luego haga clic en alguno de los campos del formulario."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
msgid ""
"Add, remove, or update fields as necessary to alter the information "
"submitted by customers. Fields can be made marked as :guilabel:`Required`, "
"by toggling the switch from gray to blue in the website builder's editor "
"window, located under the :guilabel:`Field` section. As well, other "
"pertinent field information can be edited here, such as:"
msgstr ""
"Puede agregar, eliminar o actualizar campos como sea necesario para elegir "
"qué información deben enviar los clientes. Puede marcar los campos como "
":guilabel:`obligatorios` al cambiar el botón interruptor de gris a azul en "
"la venta de edición del creador de sitios web, el cual se ubica bajo la "
"sección :guilabel:`campo`. Además, puede editar otra información relevante "
"aquí, como:"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:93
msgid ""
":guilabel:`Type`: which matches an Odoo model value to the field (e.g. "
"`Customer Name`)."
msgstr ""
":guilabel:`Tipo`: hace coincidir un valor de modelo de Odoo con el campo "
"(por ejemplo, `nombre de cliente`)."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:94
msgid ""
":guilabel:`Input Type`: to determine what time of input the field should be,"
" like `Text`, `Email`, `Telephone` or `URL`."
msgstr ""
":guilabel:`Tipo de entrada`: para determinar qué tipo de campo debería ser, "
"como `texto`, `correo electrónico`, `teléfono` o `URL`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:96
msgid ""
":guilabel:`Label`: to give the form field a label (e.g. `Full Name`, `Email "
"Address`, etc.). Also control the label position on the form by using the "
"nested :guilabel:`Position` options."
msgstr ""
":guilabel:`Etiqueta`: para asignar una etiqueta al campo del formulario (por"
" ejemplo, `nombre completo`, `dirección de correo electrónico`, etc.). "
"También puede editar la posición de la etiqueta en el formulario mediante "
"las opciones anidadas de :guilabel:`posición`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
msgid ""
":guilabel:`Description`: which, optionally, adds an editable line under the "
"input box to provide additional contextual information related to the field."
msgstr ""
":guilabel:`Descripción`: es opcional, agrega una línea editable bajo el "
"cuadro de entrada para dar información contextual adicional relacionada con "
"el campo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
msgid ":guilabel:`Placeholder`: to add a sample input value."
msgstr ""
":guilabel:`Marcador de posición`: para agregar un valor de entrada simple."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:101
msgid ""
":guilabel:`Default value`: to add common use case values that most customers"
" would find valuable"
msgstr ""
":guilabel:`Valor predeterminado`: para agregar valores de caso de uso "
"comunes que serían útiles para la mayoría de los clientes."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:102
msgid ""
":guilabel:`Required`: which sets the field as mandatory before the form can "
"be submitted."
msgstr ""
":guilabel:`Obligatorio`: el cual establece el campo como obligatorio para el"
" envío del formulario."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
msgid ""
":guilabel:`Visibility`: to allow for absolute or conditional visibility of "
"the field. Nested options, such as device visibility, appear when certain "
"options are selected."
msgstr ""
":guilabel:`Visibildad`: para permitir la visibilidad total o condicional del"
" campo. Las opciones anidadas, como visibilidad del dispositivo, aparecen "
"cuando se seleccionan opciones determinadas."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:107
msgid ""
"Text blocks can be added in the farthest 1/3 column of the ticket form page,"
" next to the ticket form. This is an ideal place to include team information"
" such as additional contact details, hours, or common helpful articles that "
"link to the :guilabel:`Forum`."
msgstr ""
"Puede agregar bloques de texto en la columna más lejana de la página de "
"formulario de ticket, a lado del formulario del ticket. Este es el lugar "
"ideal para incluir información del equipo, como detalles de contacto "
"adicionales, horarios o artículos útiles vinculados con el :guilabel:`foro`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
msgstr ""
"Vista del formulario de sitio web sin publicar para enviar un ticket a la "
"aplicación Servicio de asistencia de Odoo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
msgid ""
"Once the form has been optimized and is ready for public use, "
":guilabel:`Save` the changes, and then publish the form by clicking on the "
":guilabel:`Unpublished` button."
msgstr ""
"Una vez que haya optimizado el formulario y esté listo para uso público, "
":guilabel:`guarde` los cambios y publique el formulario mediante el botón "
":guilabel:`sin publicar`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:119
msgid "Live Chat"
msgstr "Chat en vivo"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:121
msgid ""
"The *Live Chat* feature allows website visitors to connect directly with a "
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
" be instantly created by using the :doc:`response command "
"</applications/websites/livechat/responses>` `/helpdesk`."
msgstr ""
"La función *chat en vivo* permite a los visitantes del sitio web contactar "
"directamente a un agente de soporte o a un bot de chat. En estas "
"conversaciones se pueden crear tickets de *Servicio de asistencia* de forma "
"instantánea mediante el :doc:`comando de respuesta "
"</applications/websites/livechat/responses>` `/helpdesk`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
msgid ""
"To enable *Live Chat*, navigate to the :menuselection:`Configuration --> "
"Teams` list view, select a team, and on the :guilabel:`Teams` settings page,"
" click the check box next to :guilabel:`Live Chat`, under the "
":guilabel:`Channels` heading."
msgstr ""
"Para habilitar el *chat en vivo*, vaya a :menuselection:`Configuración --> "
"Equipos` y, en la vista de lista, seleccione un equipo. En la página de "
"ajustes :guilabel:`equipos`, haga clic en la casilla a lado de "
":guilabel:`chat en vivo`, en la sección :guilabel:`canales`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:130
msgid ""
"If this is the first time *Live Chat* has been enabled on the database, the "
"page may need to be saved manually and refreshed before any further steps "
"can be taken."
msgstr ""
"Si es la primera vez que se habilita la función *chat en vivo* en la base de"
" datos, puede ser necesario guardar la página de forma manual y actualizar "
"antes de continuar con los siguientes pasos."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
msgid ""
"With the :guilabel:`Live Chat` setting engaged, click on :guilabel:`View "
"Channels`. Then, on the :guilabel:`Website Live Chat Channels` dashboard, "
"select the kanban card for the channel that was created for the *Helpdesk* "
"team, or create a :guilabel:`New` one if necessary. When a kanban card is "
"selected, additional options await on the channel's form."
msgstr ""
"Con el :guilabel:`chat en vivo` activado, haga clic en :guilabel:`ver "
"canales`. Luego, en el tablero de :guilabel:`canales de chat en vivo del "
"sitio web`, seleccione la tarjeta de kanban del canal que se creó para el "
"equipo de *servicio de asistencia*, o cree uno :guilabel:`nuevo` si es "
"necesario. Cuando se selecciona una tarjeta de kanban se agregan opciones "
"adicionales en el formulario del canal."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:139
msgid "Customize the live chat channel"
msgstr "Personalizar el canal canal de chat en vivo"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
msgid ""
"When an individual channel is clicked on the :guilabel:`Website Live Chat "
"Channels` dashboard, Odoo directs the page to the channel form. From there, "
"the :guilabel:`Channel Name` can be edited, however Odoo names this to match"
" the *Helpdesk* team's kanban pipeline, by default."
msgstr ""
"Cuando se hace clic en un canal individual en el tablero de "
":guilabel:`canales de chat en vivo del sitio web`, Odoo redirecciona la "
"página al formulario del canal. Ahí puede editar el :guilabel:`nombre del "
"canal`; sin embargo, Odoo selecciona el nombre para que coincida con el "
"flujo de kanban del equipo de *servicio de asistencia* de forma "
"predeterminada."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:146
msgid ""
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel will be"
" created with the same name."
msgstr ""
"Si un equipo de **servicio de asistencia** tiene el nombre `atención al "
"cliente`, se creará un canal de *chat en vivo* con el mismo nombre."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
msgid "View of the kanban cards for the available Live Chat channels."
msgstr ""
"Vista de las tarjetas de kanban para los canales de chat en vivo "
"disponibles."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
msgid "On the channel form, navigate through the tabs to complete the setup."
msgstr ""
"En el formulario del canal, revise las pestañas para completar la "
"configuración."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
msgid "Add operators"
msgstr "Agregar operadores"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:158
msgid ""
"*Operators* are the users who will act as agents and respond to live chat "
"requests from customers. The user who originally created the live chat "
"channel will be added by default."
msgstr ""
"Los *operadores* son los usuarios que actuarán como agentes y responderán "
"las solicitudes de chat en vivo de los clientes. El usuario que "
"originalmente creó el canal de chat en vivo se agregará de forma "
"predeterminada."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:161
msgid ""
"To add additional users, navigate and click on the live chat channel from "
"the :guilabel:`Website Live Chat Channels` dashboard, and on the "
":guilabel:`Operators` tab, click :guilabel:`ADD`."
msgstr ""
"Para agregar usuarios adicionales, haga clic en el canal de chat en vivo en "
"el tablero de :guilabel:`canales de chat en vivo del sitio web` y, en la "
"pestaña :guilabel:`operadores, haga clic en :guilabel:`AGREGAR`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:164
msgid ""
"Then, click the check box next to the users to be added, and click "
":guilabel:`SELECT`. :guilabel:`New` operators can be created and added to "
"the list, as well, by filling out the :guilabel:`Create Operators` form and "
"then clicking :guilabel:`SAVE & CLOSE` (or :guilabel:`SAVE & NEW` for "
"multiplerecord creations)."
msgstr ""
"Luego, haga clic en la casilla a lado de los usuarios que desea agregar y "
"haga clic en :guilabel:`SELECCIONAR`. También puede crear :guilabel:`nuevos`"
" operadores y agregarlos a la lista al completar el formulario "
":guilabel:`crear operadores` y hacer clic en :guilabel:`GUARDAR Y CERRAR` (o"
" :guilabel:`GUARDAR Y CREAR NUEVO` en el caso de la creación de múltiples "
"registros)."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
msgid ""
"As well, current operators can be edited or removed by clicking on their "
"respective boxes in the :guilabel:`Operators` tab, and then adjusting their "
"form values, or by using one of the form buttons located at the bottom of "
"the form, such as :guilabel:`REMOVE`."
msgstr ""
"Además, puede editar o eliminar los operadores actuales al hacer clic en sus"
" respectivas casillas en la pestaña :guilabel:`operadores` y ajustar los "
"valores en su formulario, o al hacer clic en uno de los botones de "
"formulario que se ubican al final del formulario, como :guilabel:`ELIMINAR`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:174
msgid ""
"Users can add themselves as an operator by clicking the :guilabel:`Join` "
"button on a *Live Chat* channel."
msgstr ""
"Los usuarios se pueden agregar a si mismos como operadores al hacer clic en "
"el botón :guilabel:`unirse` de un canal de *chat en vivo*."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:178
msgid "Modify channel options"
msgstr "Modificar opciones del canal"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:180
msgid ""
"The :guilabel:`Options` tab contains the visual and text settings for the "
"live chat window."
msgstr ""
"La pestaña :guilabel:`opciones` contiene los ajustes visuales y de texto de "
"la ventana de chat en vivo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:182
msgid ""
"Change the text in the :guilabel:`Text of the Button` field to update the "
"greeting displayed in the text bubble when the live chat button appears on "
"the website."
msgstr ""
"Cambie el texto en el campo :guilabel:`texto del botón` para actualizar el "
"saludo que se muestra en la burbuja de texto cuando el botón de chat en vivo"
" aparece en el sitio web."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:185
msgid ""
"Edit the :guilabel:`Welcome Message` to change the message a visitor sees "
"when they open the chat window. This message will appear as though it is "
"sent by a live chat operator, and should be an invitation to continue the "
"conversation."
msgstr ""
"Edite el :guilabel:`mensaje de bienvenida` para cambiar el mensaje que "
"recibe un visitante cuando abre la ventana de chat. Este mensaje aparecerá "
"como si hubiera sido enviado por un operador, debe ser una invitación a "
"continuar la conversación."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:189
msgid ""
"Edit the :guilabel:`Chat Input Placeholder` to change the text that appears "
"in the box where visitors will type their replies."
msgstr ""
"Edite el :guilabel:`marcador de posición de entrada de chat` para cambiar el"
" texto que aparece en el recuadro cuando los visitantes escriben sus "
"respuestas."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
msgid ""
"Change the :guilabel:`Livechat Button Color` and and the :guilabel:`Channel "
"Header Color` by clicking a color bubble to open the color selection window."
" Click the refresh icon to the right of the color bubbles to reset the "
"colors to the default selection."
msgstr ""
"Cambie el :guilabel:`color del botón del chat en vivo` y el :guilabel:`color"
" del encabezado del canal` al hacer clic en una burbuja de color para abrir "
"la ventana de selección de color. Haga clic en el icono de actualizar a la "
"derecha de las burbujas de color para restablecer los colores a la selección"
" predeterminada."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
msgid ""
"Color selection, for the button or header, can be made manually, or through "
"RGB, HSL or HEX code selection. Different options will be available, "
"depending on your operating system."
msgstr ""
"La selección de color, ya sea para el botón o para el encabezado, puede ser "
"de forma manual o mediante la selección de código RGB, HSL o HEX. Hay "
"distintas opciones disponibles dependiendo de su sistema operativo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
msgid "Create channel rules"
msgstr "Crear reglas de canal"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:203
msgid ""
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
" (e.g., a page visit)."
msgstr ""
"La pestaña :guilabel:`reglas del canal` determina cuando el sitio web abre "
"la ventana de chat en vivo mediante la lógica de cuando se activa una acción"
" de :guilabel:`Regex de URL` (por ejemplo, una visita a la página)."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:206
msgid ""
"Edit existing rules, or create a new one by clicking :guilabel:`Add a line`,"
" and fill out the pop-up form details based on how the rule should apply."
msgstr ""
"Edite las reglas existentes o cree una nueva al hacer clic en "
":guilabel:`agregar una línea` y complete el formulario emergente con base en"
" cómo se deben aplicar las reglas."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:209
msgid ""
"If a :guilabel:`Chatbot` will be included on this channel, select it from "
"the dropdown. If the chatbot will only be active when no operators are "
"available, check the box labeled :guilabel:`Enabled only if no operator`."
msgstr ""
"Seleccione en el menú desplegable si se incluirá un :guilabel:`bot de chat` "
"en este canal. Si el bot de chat solo estará activo cuando no haya "
"operadores disponibles, seleccione la casilla denominada "
":guilabel:`habilitado solo si no hay un operador`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:214
msgid ""
"If a chatbot is added to a live chat channel, then 3 new smart buttons will "
"appear on the channel settings form: :guilabel:`Chatbots`, "
":guilabel:`Sessions`, and :guilabel:`% Happy`."
msgstr ""
"Si se agrega un bot de chat al canal de chat en vivo, aparecerán 3 nuevos "
"botones inteligentes en el formulario de ajustes del canal: :guilabel:`bots "
"de chat`, :guilabel:`sesiones` y :guilabel:`% feliz`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:217
msgid ""
"The :guilabel:`Chatbots` smart button is where the chatbot can be programmed"
" with a :guilabel:`Script`. Each line in the :guilabel:`Script` contains a "
":guilabel:`Message`, :guilabel:`Step Type`, :guilabel:`Answers`, and "
"conditional :guilabel:`Only If` logic that applies when certain pre-filled "
"answers are chosen. To create more steps in the :guilabel:`Script`, click "
":guilabel:`Add a line` and fill out the script steps form according to the "
"desired logic."
msgstr ""
"El botón inteligente :guilabel:`bots de chat` es donde puede programar el "
"bot de chat con un :guilabel:`guión`. Cada línea en el :guilabel:`guión` "
"contiene un :guilabel:`mensaje`, :guilabel:`tipo de paso`, "
":guilabel:`respuestas` y una lógica condicional :guilabel:`Solo sí` que se "
"aplica cuando se eligen respuestas precompletadas determinadas. Para crear "
"más pasos en el :guilabel:`guión`, haga clic en :guilabel:`agregar una "
"línea` y complete los pasos del guión según la lógica deseada."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:223
msgid ""
":guilabel:`Sessions` is where live chat sessions are recorded in order of "
"descending :guilabel:`Session Date`, by default. Each record includes the "
":guilabel:`Attendees` involved in the live chat session, the :guilabel:`# "
"Messages`, as well as any :guilabel:`Rating` that was received when the "
"session ended."
msgstr ""
":guilabel:`Sesiones` es donde se registran las sesiones de chat en vivo en "
"orden descendente de :guilabel:`fecha de sesión` de forma predeterminada. "
"Cada registro incluye los :guilabel:`asistentes` que participaron en la "
"sesión de chat en vivo, el :guilabel:`número de mensajes`, así como "
"cualquier :guilabel:`calificación` recibida al final de la sesión."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:227
msgid ""
"The :guilabel:`% Happy` smart button includes a log of ratings that were "
"left by live chat attendees, and are labeled by date, time, and the support "
"agent who was responsible for the live chat session."
msgstr ""
"El botón inteligente :guilabel:`% feliz` incluye un registro de las "
"calificaciones que dejaron los asistentes del chat en directo. Están "
"etiquetadas por fecha, hora y agente de soporte responsable de la sesión de "
"chat en vivo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
msgid ""
"Add the URL for the pages this channel will be applied to in the "
":guilabel:`URL Regex` field. If this channel will only be available to users"
" in specific countries, add them to the :guilabel:`Country` field. If this "
"field is left blank, the channel will be available to all site visitors."
msgstr ""
"Agregue el URL de las páginas a las que se aplicará este canal en el campo "
":guilabel:`regex de URL`. Si este canal solo estará disponible para usuarios"
" disponibles en países determinados, agréguelos en el campo "
":guilabel:`país`. Si deja este campo en blanco, el canal estará disponible "
"para todos los visitantes al sitio."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:241
msgid "Use the live chat widget"
msgstr "Usar el widget de chat en vivo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
msgid ""
"The :guilabel:`Widget` tab on the live chat channel form offers an "
"embeddable website widget, or a shortcode for instant customer/supplier "
"access to a live chat window."
msgstr ""
"La pestaña :guilabel:`widget` en el formulario del canal de chat en vivo "
"ofrece un widget de sitio web que se puede insertar en el sitio, o un código"
" corto para que el cliente o proveedor acceda de forma instantánea a la "
"ventana de chat en vivo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:246
msgid ""
"The live chat :guilabel:`Widget` can be applied to websites created through "
"Odoo by navigating to the :menuselection:`Website --> Configuration --> "
"Settings`. Then scroll to the :guilabel:`Live Chat` section, and select the "
"channel to add to the site. Click :guilabel:`Save` to apply."
msgstr ""
"El :guilabel:`Widget` de chat en vivo se puede aplicar a sitios web creados "
"mediante Odoo en :menuselection:`Sitio web --> Configuración --> Ajustes`. "
"Luego baje a la sección :guilabel:`chat en vivo` y seleccione el canal a "
"agregar en el sitio. Haga clic en :guilabel:`guardar` para aplicar."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:250
msgid ""
"To add the widget to a website created on a third-party platform, click "
":guilabel:`COPY` and paste the code into the `<head>` tag on the site."
msgstr ""
"Para agregar el widget a un sitio web que se creó en una plataforma de "
"terceros, haga clic en :guilabel:`COPIAR` y pegue el código en la etiqueta "
"`<head>` del sitio."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:253
msgid ""
"Likewise, to send a live chat session to a customer or supplier, click the "
"second :guilabel:`COPY` button which contains a link to join directly."
msgstr ""
"Del mismo modo, para enviar una sesión de chat en vivo a un cliente o "
"proveedor, haga clic en el segundo botón :guilabel:`COPIAR`, el cual "
"contiene un enlace para unirse directamente."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
msgid "Create a support ticket from a live chat session"
msgstr "Crear un ticket de soporte a partir de una sesión de chat en vivo"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:259
msgid ""
"Once live chat is enabled, operators will be able to communicate with site "
"visitors in real time."
msgstr ""
"Una vez que se habilita el chat en vivo, los operadores podrán comunicarse "
"con los visitantes al sitio web en tiempo real."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/responses>` `/helpdesk` to create a ticket "
"without leaving the chat window. The transcript from the conversation will "
"be added to the new ticket, under the :guilabel:`Description` tab."
msgstr ""
"Durante la conversación, el operador puede utilizar el :doc:`comando "
"</applications/websites/livechat/responses>` de atajo `/helpdesk` para crear"
" un ticket sin abandonar la ventana de chat. La transcripción de la "
"conversación se agregará al nuevo ticket, en la pestaña "
":guilabel:`descripción`."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
msgid "Prioritizing tickets"
msgstr "Priorizar tickets"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
msgid ""
"All tickets include a :guilabel:`Priority` field. The highest priority "
"tickets will appear at the top of the kanban and list views."
msgstr ""
"Todos los tickets incluyen un campo :guilabel:`prioridad`. Los tickets con "
"mayor prioridad aparecerán en la parte superior de las vistas de kanban y de"
" lista."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of a team's kanban view and the prioritized tasks in Odoo Helpdesk."
msgstr ""
"Vista de kanban de un equipo con tareas con prioridad en la aplicación "
"Servicio de asistencia de Odoo."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:276
msgid "The priority levels are represented by stars:"
msgstr "Los niveles de prioridad se representan con estrellas:"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:278
msgid "0 stars = *Low Priority*"
msgstr "0 estrellas = *prioridad baja*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:279
msgid "1 star = *Medium Priority*"
msgstr "1 estrella = *prioridad media*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:280
msgid "2 stars = *High Priority*"
msgstr "2 estrellas = *prioridad alta*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:281
msgid "3 stars = *Urgent*"
msgstr "3 estrellas = *urgente*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:283
msgid ""
"Tickets will be set to low priority (0 stars) by default. To change the "
"priority level, select the appropriate number of stars on the kanban card, "
"or on the ticket."
msgstr ""
"Los tickets se establecen con la menor prioridad (0 estrellas) de forma "
"predeterminada. Para cambiar el nivel de prioridad, seleccione el número de "
"estrellas adecuado en la tarjeta de kanban o en el ticket."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
msgid ""
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
"Level Agreement)` deadline."
msgstr ""
"Dado que los niveles de prioridad se pueden utilizar como criterio para "
"asignar :doc:`acuerdos de nivel de servicio <sla>`, cambiar el nivel de "
"prioridad de un ticket puede alterar la fecha límite del acuerdo de nivel de"
" servicio."

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:292
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ":doc:`/applications/websites/livechat`"
msgstr ":doc:`/applications/websites/livechat`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reporting"
msgstr "Reportes"

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
"track trends for customer support tickets, identify areas for improvement, "
"manage employee workloads, and confirm when customer expectations are met."
msgstr ""
"El *Servicio de asistencia* de Odoo incluye varios reportes que brindan la "
"oportunidad de realizar un seguimiento de las tendencias de los tickets de "
"soporte al cliente, identificar áreas de mejora, gestionar las cargas de "
"trabajo de los empleados y confirmar cuando se cumplen las expectativas del "
"cliente."

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Available reports"
msgstr "Reportes disponibles"

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid ""
"Details about the reports available in Odoo *Helpdesk* can be found below. "
"To view the different reports, go to :menuselection:`Helpdesk --> "
"Reporting`."
msgstr ""
"A continuación se detallan los reportes disponibles en el *Servicio de "
"asistencia* de Odoo. Para ver los distintos reportes, vaya a "
":menuselection:`Servicio de asistencia --> Reportes`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:16
msgid "Ticket Analysis"
msgstr "Analisis de tickets"

#: ../../content/applications/services/helpdesk/overview/reports.rst:18
msgid ""
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
"Ticket Analysis`) provides an overview of every customer support ticket in "
"the database. This includes the number of tickets assigned among teams and "
"individual users."
msgstr ""
"El reporte de *Análisis de tickets* (:menuselection:`Servicio de asistencia "
"--> Reportes --> Análisis de tickets`) proporciona una vista general de cada"
" ticket de soporte al cliente en la base de datos. Esto incluye el número de"
" tickets asignados entre equipos y usuarios individuales."

#: ../../content/applications/services/helpdesk/overview/reports.rst:22
msgid ""
"This report is useful in identifying where teams are spending the most time,"
" and helps determine if there is an uneven workload distribution among the "
"support staff. The default report counts the number of tickets per team and "
"groups them by stage."
msgstr ""
"Este reporte es útil para identificar dónde dedican más tiempo los equipos y"
" ayuda a determinar si hay una distribución desigual de la carga de trabajo "
"entre el personal de soporte. El reporte predeterminado cuenta el número de "
"tickets por equipo y los agrupa por etapas."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Ticket Analysis report default view."
msgstr "Vista predeterminada del reporte de Análisis de tickets."

#: ../../content/applications/services/helpdesk/overview/reports.rst:30
msgid ""
"Alternative measures can be selected to track where the most time is spent "
"at different points in the workflow. To change the measures used for the "
"report that is currently displayed, or to add more, click the "
":guilabel:`Measures` button, and select one or more options from the drop-"
"down menu:"
msgstr ""
"Se pueden seleccionar medidas alternativas para rastrear dónde se invierte "
"más tiempo en diferentes puntos del flujo de trabajo. Para cambiar las "
"medidas utilizadas del reporte presentado, o para agregar más, haga clic en "
"el botón :guilabel:`Medidas` y seleccione una o más opciones del menú "
"desplegable:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
":guilabel:`Average Hours to Respond`: average number of working hours "
"between a message sent from the customer and the response from the support "
"team. *This is does not include messages sent when the ticket was in a "
"folded stage*"
msgstr ""
":guilabel:`Horas promedio en responder`: promedio de horas laborables entre "
"un mensaje enviado por el cliente y la respuesta del equipo de soporte. *No "
"incluye los mensajes enviados cuando el ticket se encontraba en una etapa "
"plegada*"

#: ../../content/applications/services/helpdesk/overview/reports.rst:38
msgid ""
":guilabel:`Hours Open`: number of hours between the date the ticket was "
"created and the closed date. If there is no closed date on the ticket, the "
"current date is used. **This measure is not specific to working hours**"
msgstr ""
":guilabel:`Horas abiertas`: número de horas entre la fecha de creación del "
"ticket y la fecha de cierre. Si no hay fecha de cierre en el ticket, se "
"utiliza la fecha actual. **Esta medida no es específica a las horas "
"laborables**."

#: ../../content/applications/services/helpdesk/overview/reports.rst:41
msgid ""
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
"*This measure is only available if Timesheets are enabled on a team, and the"
" current user has the access rights to view them*"
msgstr ""
":guilabel:`Horas dedicadas`: número de horas registradas en *Hojas de horas*"
" de un ticket. *Esta medida solo está disponible si las Hojas de horas están"
" habilitadas en un equipo y el usuario actual tiene los derechos de acceso "
"para verlas*."

#: ../../content/applications/services/helpdesk/overview/reports.rst:44
msgid ""
":guilabel:`Hours to Assign`: number of working hours between the date on "
"which the ticket was created and when it was assigned to a team member"
msgstr ""
":guilabel:`Horas para asignar`: número de horas laborables entre la fecha de"
" creación del ticket y cuando se asignó a un miembro del equipo."

#: ../../content/applications/services/helpdesk/overview/reports.rst:46
msgid ""
":guilabel:`Hours to Close`: number of working hours between the date on "
"which the ticket was created and the date it was closed"
msgstr ""
":guilabel:`Horas para cerrar`: número de horas laborables entre la fecha de "
"creación del ticket y la fecha de su cierre."

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid ""
":guilabel:`Hours to First Response`: number of working hours between the "
"date on which the ticket was received and the date one which the first "
"message was sent. *This does not include email sent automatically when a "
"ticket reaches a stage*"
msgstr ""
":guilabel:`Horas para la primera respuesta`: número de horas laborables "
"entre la fecha de recepción del ticket y la fecha de envío del primer "
"mensaje. *Esto no incluye el correo electrónico que se envía de forma "
"automática cuando un ticket llega a una etapa*."

#: ../../content/applications/services/helpdesk/overview/reports.rst:51
msgid ""
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
msgstr ""
":guilabel:`Horas para la fecha límite de SLA`: número de horas laborables "
"para llegar a la última fecha límite de :abbr:`SLA (Acuerdo de nivel de "
"servicio)` en un ticket."

#: ../../content/applications/services/helpdesk/overview/reports.rst:53
msgid ""
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
msgstr ""
":guilabel:`Valoración /5`: número asignado a la valoración recibida de un "
"cliente (Insatisfecho = 1, Bien o neutral = 3, Satisfecho = 5)"

#: ../../content/applications/services/helpdesk/overview/reports.rst:55
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
msgid ":guilabel:`Count`: number of tickets in total"
msgstr ":guilabel:`Número`: número de tickets en total."

#: ../../content/applications/services/helpdesk/overview/reports.rst:58
msgid ""
"*Working hours* are calculated based on the default working calendar. To "
"view or change the working calendar, go to the :menuselection:`Settings` "
"application and select :menuselection:`Employees --> Company Working Hours`."
msgstr ""
"Las *horas laborables* se calculan según el calendario de trabajo "
"predeterminado. Para ver o cambiar el calendario de trabajo, vaya a la "
"aplicación :menuselection:`Ajustes` y seleccione :menuselection:`Empleados "
"--> Horas laborables de la empresa`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:63
msgid "SLA Status Analysis"
msgstr "Análisis del estado de SLA"

#: ../../content/applications/services/helpdesk/overview/reports.rst:65
msgid ""
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
"is fulfilled, as well as the success rate of individual policies."
msgstr ""
"El reporte de *Análisis del estado del SLA* (:menuselection:`Servicio de "
"asistencia --> Reportes --> Análisis del estado del SLA`) registra la "
"rapidez con la que se cumple un acuerdo de nivel de servicio (SLA, por sus "
"siglas en inglés), así como la tasa de éxito de las políticas individuales."

#: ../../content/applications/services/helpdesk/overview/reports.rst:69
msgid ""
"By default, this report is filtered to show the number of :abbr:`SLAs "
"(Service Level Agreements)` failed, as well as the failure rate over the "
"last 30 days, grouped by team."
msgstr ""
"Este reporte se filtra de forma predeterminada para mostrar el número de "
"acuerdos de nivel de servicio fallidos, así como la tasa de fallas en los "
"últimos 30 días, agrupados por equipo."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Group by options of Ticket Analysis report."
msgstr ""
"Vista de las opciones de \"Agrupar por\" del reporte de Análisis de tickets."

#: ../../content/applications/services/helpdesk/overview/reports.rst:76
msgid ""
"To change the measures used for the report that is currently displayed, or "
"to add more, click the :guilabel:`Measures` button, and select one or more "
"options from the drop-down menu:"
msgstr ""
"Para cambiar las medidas utilizadas para el reporte presentado, o para "
"agregar más, haga clic en el botón :guilabel:`Medidas` y seleccione una o "
"más opciones del menú desplegable:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:79
msgid ""
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
" one :abbr:`SLA (Service Level Agreement)`"
msgstr ""
":guilabel:`% de SLA fallidos`: porcentaje de tickets que han fallado al "
"menos un acuerdo de nivel de servicio."

#: ../../content/applications/services/helpdesk/overview/reports.rst:81
msgid ""
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""
":guilabel:`% de SLA en progreso`: porcentaje de tickets que aún tienen al "
"menos un acuerdo de nivel de servicio en progreso y no han fallado ninguno."

#: ../../content/applications/services/helpdesk/overview/reports.rst:84
msgid ""
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
" (Service Level Agreements)` have been successful"
msgstr ""
":guilabel:`% de SLA exitosos`: porcentaje de tickets donde todos los "
"acuerdos de nivel de servicio han sido exitosos."

#: ../../content/applications/services/helpdesk/overview/reports.rst:86
msgid ""
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
"least one :abbr:`SLA (Service Level Agreement)`"
msgstr ""
":guilabel:`Número de SLA fallidos`: número de tickets que han fallado al "
"menos un acuerdo de nivel de servicio."

#: ../../content/applications/services/helpdesk/overview/reports.rst:88
msgid ""
":guilabel:`Number of SLA Successful`: number of tickets where all "
":abbr:`SLAs (Service Level Agreements)` have been successful"
msgstr ""
":guilabel:`Número de SLA exitosos`: número de tickets donde todos los "
"acuerdos de nivel de servicio han tenido éxito."

#: ../../content/applications/services/helpdesk/overview/reports.rst:90
msgid ""
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""
":guilabel:`Número de SLA en progreso`: número de tickets que aún tienen al "
"menos un acuerdo de nivel de servicio en progreso y no han fallado ninguno."

#: ../../content/applications/services/helpdesk/overview/reports.rst:93
msgid ""
":guilabel:`Working Hours to Assign`: number of working hours between the "
"date on which the ticket was created and when it was assigned to a team "
"member"
msgstr ""
":guilabel:`Horas laborables para asignar`: número de horas laborables entre "
"la fecha de creación del ticket y cuando se asignó a un miembro del equipo."

#: ../../content/applications/services/helpdesk/overview/reports.rst:95
msgid ""
":guilabel:`Working Hours to Close`: number of working hours between the date"
" on which the ticket was created and the date it was closed"
msgstr ""
":guilabel:`Horas laborables para cerrar`: número de horas laborables entre "
"la fecha de creación del ticket y la fecha de su cierre."

#: ../../content/applications/services/helpdesk/overview/reports.rst:97
msgid ""
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
"date on which the ticket was created and the date the :abbr:`SLA (Service "
"Level Agreement)` was satisfied"
msgstr ""
":guilabel:`Horas laborables para llegar al SLA`: número de horas laborables "
"entre la fecha de creación del ticket y la fecha en que se cumplió el "
"acuerdo de nivel de servicio."

#: ../../content/applications/services/helpdesk/overview/reports.rst:102
msgid ""
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
" (Service Level Agreement)` objectives, and track the amount of time it took"
" to achieve those objectives, click :menuselection:`Measures --> Number of "
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
"SLA`."
msgstr ""
"Para ver el número de tickets que pudieron alcanzar los objetivos del "
":abbr:`SLA (Acuerdo de nivel de servicio)` y hacer un seguimiento de la "
"cantidad de tiempo que tomó lograrlos, haga clic en :menuselection:`Medidas "
"--> Número de SLA exitosos` y :menuselection:`Medidas --> Horas laborables "
"para llegar al SLA`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:107
msgid ""
"To sort these results by the team members assigned to the tickets, select "
":menuselection:`Total --> Assigned to`."
msgstr ""
"Para ordenar estos resultados por los miembros del equipo asignados a los "
"tickets, seleccione :menuselection:`Total --> Asignado a`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:111
msgid ""
":doc:`Service Level Agreements (SLA) "
"</applications/services/helpdesk/overview/sla>`"
msgstr ""
":doc:`Acuerdos de nivel de servicio (SLA) "
"</applications/services/helpdesk/overview/sla>`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:114
msgid "Customer Ratings"
msgstr "Valoración de clientes"

#: ../../content/applications/services/helpdesk/overview/reports.rst:116
msgid ""
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
"Customer Ratings`) displays an overview of the ratings received on "
"individual support tickets, as well as any additional comments submitted "
"with the rating."
msgstr ""
"El reporte de *Valoración de clientes* (:menuselection:`Servicio de "
"asistencia --> Reportes --> Valoración de clientes`) muestra una vista "
"general de las valoraciones recibidas en los tickets de soporte "
"individuales, así como cualquier comentario adicional enviado con la "
"valoración."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the kanban display in the Customer Ratings report."
msgstr ""
"Vista de la pantalla de kanban en el reporte de valoración de clientes."

#: ../../content/applications/services/helpdesk/overview/reports.rst:124
msgid ""
"Click on an individual rating to see additional details about the rating "
"submitted by the customer, including a link to the original ticket."
msgstr ""
"Haga clic en una valoración individual para ver los detalles adicionales de "
"la valoración presentada por el cliente, esto incluye un enlace al ticket "
"original."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the details of an individual customer rating."
msgstr "Vista de los detalles de una valoración de cliente individual."

#: ../../content/applications/services/helpdesk/overview/reports.rst:132
msgid ""
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
" option to hide the rating from the customer portal."
msgstr ""
"En la página de detalles de la valoración, seleccione la opción "
":guilabel:`Visible solo internamente` para ocultar la valoración en el "
"portal de clientes."

#: ../../content/applications/services/helpdesk/overview/reports.rst:135
msgid ""
"The *Customer Ratings* report is displayed in a kanban view by default, but "
"can also be displayed in graph, list, or pivot view."
msgstr ""
"El reporte de *Valoración de clientes* se muestra en la vista kanban de "
"forma predeterminada, pero también se puede mostrar en la vista de gráfico, "
"lista o tabla dinámica."

#: ../../content/applications/services/helpdesk/overview/reports.rst:139
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
msgstr ""
":doc:`Valoraciones </applications/services/helpdesk/overview/ratings>`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:142
msgid "View and filter options"
msgstr "Visualizar y filtrar opciones"

#: ../../content/applications/services/helpdesk/overview/reports.rst:144
msgid ""
"On any Odoo report, the view and filter options vary, depending on what data"
" is being analyzed, measured, and grouped. See below for additional "
"information on the available views for the *Helpdesk* reports."
msgstr ""
"En cualquier reporte de Odoo, las opciones de visualización y filtrado "
"varían según los datos que se están analizando, midiendo y agrupando. A "
"continuación encontrará más información sobre las vistas disponibles para "
"los reportes del *Servicio de asistencia*."

#: ../../content/applications/services/helpdesk/overview/reports.rst:149
msgid ""
"Only one measure may be selected at a time for graphs, but pivot tables can "
"include multiple measures."
msgstr ""
"Solo se puede seleccionar una medida a la vez para los gráficos, pero las "
"tablas dinámicas pueden incluir varias."

#: ../../content/applications/services/helpdesk/overview/reports.rst:153
msgid "Pivot view"
msgstr "Vista de tabla dinámica"

#: ../../content/applications/services/helpdesk/overview/reports.rst:155
msgid ""
"The *pivot* view presents data in an interactive manner. All three "
"*Helpdesk* reports are available in pivot view."
msgstr ""
"La vista de *tabla dinámica* presenta los datos de forma interactiva y los "
"tres reportes de *Servicio de asistencia* están disponibles en ella."

#: ../../content/applications/services/helpdesk/overview/reports.rst:158
msgid ""
"The pivot view can be accessed on any report by selecting the "
":guilabel:`grid icon` at the top right of the screen."
msgstr ""
"Se puede acceder a la vista de tabla dinámica en cualquier reporte "
"seleccionando el :guilabel:`ícono de tabla` en la parte superior derecha de "
"la pantalla."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk."
msgstr ""
"Vista del reporte de análisis de estado del SLA en el Servicio de asistencia"
" de Odoo."

#: ../../content/applications/services/helpdesk/overview/reports.rst:165
msgid ""
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
"appropriate option."
msgstr ""
"Para agregar un grupo a una fila o columna a la vista de tabla dinámica, "
"haga clic en el :guilabel:`➕ (signo más)` junto a :guilabel:`Total` y luego "
"seleccione uno de los grupos. Para eliminar uno, haga clic en :guilabel:`➖ "
"(signo menos)` y desmarque la opción apropiada."

#: ../../content/applications/services/helpdesk/overview/reports.rst:170
msgid "Graph view"
msgstr "Vista de gráfico"

#: ../../content/applications/services/helpdesk/overview/reports.rst:172
msgid ""
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
msgstr ""
"La vista de *gráfico* presenta datos en un gráfico de *barras*, *líneas* o "
"*circular*."

#: ../../content/applications/services/helpdesk/overview/reports.rst:174
msgid ""
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
" top right of the screen. To switch between the different charts, select the"
" *related icon* at the top left of the chart, while in graph view."
msgstr ""
"Cambie a la vista de gráfico seleccionando el :guilabel:`icono de gráfico de"
" líneas` en la parte superior derecha de la pantalla. Para cambiar entre los"
" diferentes gráficos, seleccione el *icono relacionado* en la parte superior"
" izquierda del gráfico mientras se encuentra en esta vista."

#: ../../content/applications/services/helpdesk/overview/reports.rst:180
msgid "Bar chart"
msgstr "Gráfico de barras"

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the SLA status analysis report in bar view."
msgstr "Vista del reporte de análisis de estado del SLA en vista de barras."

#: ../../content/applications/services/helpdesk/overview/reports.rst:186
msgid "Line chart"
msgstr "Gráfico de líneas"

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Customer Ratings report in line view."
msgstr "Vista del reporte de valoraciones de clientes en la vista de líneas."

#: ../../content/applications/services/helpdesk/overview/reports.rst:192
msgid "Pie chart"
msgstr "Gráfico circular"

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Ticket analysis report in pie chart view."
msgstr ""
"Vista del reporte de Análisis de tickets en la vista de gráfico circular."

#: ../../content/applications/services/helpdesk/overview/reports.rst:199
msgid ""
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
" This presents two (or more) groups of data on top of each other, instead of"
" next to each other, making it easier to compare data."
msgstr ""
"Tanto el *gráfico de barras* como el *gráfico de líneas* pueden utilizar la "
"opción de *vista apilada*, esta presenta dos (o más) grupos de datos uno "
"encima del otro, en lugar de uno junto al otro, facilitando así la "
"comparación de datos."

#: ../../content/applications/services/helpdesk/overview/reports.rst:204
msgid "Save and share a favorite search"
msgstr "Guardar y compartir una búsqueda de favoritos"

#: ../../content/applications/services/helpdesk/overview/reports.rst:206
msgid ""
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
"their most commonly used filters without having to reconstruct them every "
"time they are needed."
msgstr ""
"La función de *Favoritos* en los reportes del *Servicio de asistencia* "
"permite a los usuarios guardar sus filtros más utilizados sin tener que "
"reconstruirlos cada vez que los necesitan."

#: ../../content/applications/services/helpdesk/overview/reports.rst:209
msgid ""
"To create and save new *Favorites* on a report, follow the steps below:"
msgstr ""
"Siga los pasos a continuación para crear y guardar nuevos *Favoritos* en un "
"reporte:"

#: ../../content/applications/services/helpdesk/overview/reports.rst:211
msgid ""
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
" By` and :guilabel:`Measures` options."
msgstr ""
"Establezca los parámetros necesarios usando las opciones de "
":guilabel:`Filtros`, :guilabel:`Agrupar por` y :guilabel:`Medidas` ."

#: ../../content/applications/services/helpdesk/overview/reports.rst:213
msgid "Click :menuselection:`Favorites --> Save current search`."
msgstr "Haga clic en :menuselection:`Favoritos --> Guardar búsqueda actual`."

#: ../../content/applications/services/helpdesk/overview/reports.rst:214
msgid "Rename the search."
msgstr "Renombre la búsqueda."

#: ../../content/applications/services/helpdesk/overview/reports.rst:215
msgid ""
"Select :guilabel:`Use by default` to have these filter settings "
"automatically displayed when the report is opened. Otherwise, leave it "
"blank."
msgstr ""
"Seleccione :guilabel:`Utilizar de forma predeterminada` para que estos "
"ajustes de filtro se muestren de forma automática cuando se abra el reporte."
" De lo contrario, no seleccione la casilla."

#: ../../content/applications/services/helpdesk/overview/reports.rst:217
msgid ""
"Select :guilabel:`Share with all users` to make this filter available to all"
" other database users. If this box is not checked, it will only be available"
" to the user who creates it."
msgstr ""
"Seleccione :guilabel:`Compartir con todos los usuarios` para que este filtro"
" esté disponible para los demás usuarios de la base de datos. Si esta "
"casilla no está seleccionada, solo estará disponible para el usuario que la "
"creó."

#: ../../content/applications/services/helpdesk/overview/reports.rst:219
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
msgstr ""
"Haga clic en :guilabel:`Guardar` para conservar la configuración para su uso"
" posterior."

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the save favorites option in Odoo Helpdesk."
msgstr ""
"Vista de la opción guardar favoritos en el Servicio de asistencia de Odoo."

#: ../../content/applications/services/helpdesk/overview/reports.rst:226
msgid ""
":doc:`Start receiving tickets "
"</applications/services/helpdesk/overview/receiving_tickets>`"
msgstr ""
":doc:`Empezar a recibir tickets "
"</applications/services/helpdesk/overview/receiving_tickets>`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:227
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
msgstr ":doc:`Reportes de Odoo </applications/general/reporting>`"

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service Level Agreements (SLA)"
msgstr "Acuerdos de nivel de servicio (SLA)"

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"A Service Level Agreement (SLA) defines the level of service a customer can "
"expect from a supplier. SLAs provide a timeline that tells customers when "
"they can expect results, and keeps the support team on target."
msgstr ""
"Un acuerdo de nivel de servicio (SLA, por sus siglas en inglés) define el "
"nivel de servicio que un cliente puede esperar de un proveedor. Los SLA "
"brindan una línea de tiempo que indica a los clientes cuándo pueden esperar "
"resultados, y ayudan al equipo de soporte a alcanzar sus objetivos."

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create a new SLA policy"
msgstr "Crear una nueva política de SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"To create a new :abbr:`SLA (Service Level Agreement)` Policy, navigate to "
"the team's page under :menuselection:`Helpdesk --> Configuration --> Teams`."
" Select a team, scroll to the :guilabel:`Performance` section, and then "
"check the selection box next to :guilabel:`SLA Policies` to enable it for "
"that specific team."
msgstr ""
"Para crear una nueva política de acuerdos de nivel de servicio vaya a la "
"página del equipo en :menuselection:`Servicio de asistencia --> "
"Configuración --> Equipos`. Seleccione un equipo, baje a la sección "
":guilabel:`Rendimiento` y seleccione la casilla a lado de "
":guilabel:`Políticas SLA` para habilitarlas para ese equipo en específico."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting"
msgstr ""
"Vista del ajuste \"Políticas SLA\" en la página de un equipo en la "
"aplicación Servicio de asistencia."

#: ../../content/applications/services/helpdesk/overview/sla.rst:22
msgid ""
"The value indicated next to the :guilabel:`Working Hours` field is used to "
"determine the deadline for :abbr:`SLA (Service Level Agreement)` policies. "
"By default, this is determined by the value set in the :guilabel:`Company "
"Working Hours` field under :menuselection:`Settings app --> Employees --> "
"Work Organization`."
msgstr ""
"El valor que aparece en el campo :guilabel:`horas laborables` se utiliza "
"para determinar la fecha límite de las políticas :abbr:`SLA (Acuerdo de "
"nivel de servicio)`. De forma predeterminada, se determina mediante el valor"
" establecido en el campo :guilabel:`horas laborables de la empresa` en "
":menuselection:`Ajustes --> Empleados --> Organización de trabajo`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"To create a new policy, click the smart button on the team`s settings page "
"or go to :menuselection:`Helpdesk -->  Configuration --> SLA Policies`, and "
"click :guilabel:`New`. Start by entering a :guilabel:`Title` and a "
":guilabel:`Description` for the new policy, and proceed to fill out the form"
" using the steps below."
msgstr ""
"Para crear una nueva política, haga clic en el botón inteligente en la "
"página de ajustes del equipo o vaya a :menuselection:`Servicio de asistencia"
" -->  Configuración --> Políticas SLA` y haga clic en :guilabel:`Nuevo`. "
"Agregue un :guilabel:`título` y una :guilabel:`descripción` para la nueva "
"política y complete el formulario siguiendo los pasos a continuación."

#: ../../content/applications/services/helpdesk/overview/sla.rst:33
msgid "Define the criteria for an SLA policy"
msgstr "Definir los criterios de una política SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:35
msgid ""
"The :guilabel:`Criteria` section is used to identify what tickets this "
"policy will be applied to. Fill out the following fields to adjust the "
"selection criteria:"
msgstr ""
"La sección :guilabel:`criterios` se utiliza para identificar a qué tickets "
"se aplicará esta política. Complete los siguientes campos para ajustar los "
"criterios de selección:"

#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid ""
":guilabel:`Team`: a policy can only be applied to one team. *This field is "
"required.*"
msgstr ""
":guilabel:`Equipo`: la política solo se puede aplicar a un equipo. *Este "
"campo es obligatorio*."

#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
":guilabel:`Priority`: the priority level for a ticket is identified by "
"selecting the number of stars representing the priority level on the kanban "
"card or the ticket itself. The :abbr:`SLA (Service Level Agreement)` will "
"only be applied once the priority level has been updated on the ticket to "
"match the :abbr:`SLA (Service Level Agreement)` criteria. If no selection is"
" made in this field, this policy will only apply to tickets marked as `Low "
"Priority` (zero stars)."
msgstr ""
":guilabel:`Prioridad`: el nivel de prioridad de un ticket se identifica al "
"seleccionar el número de estrellas que representa la prioridad en la tarjeta"
" de kanban o en el ticket. El acuerdo de nivel de servicio solo se aplicará "
"una vez que se actualice el nivel de prioridad en el ticket para que "
"coincida con el criterio del :abbr:`SLA (Acuerdo de nivel de servicio)`. Si "
"no se selecciona nada en este campo, esta política solo se aplicará a los "
"tickets de `baja prioridad` (cero estrellas)."

#: ../../content/applications/services/helpdesk/overview/sla.rst:44
msgid ""
":guilabel:`Types`: ticket types can be helpful when indicating when a ticket"
" is a customer question, that can be solved with a quick response, or an "
"issue, that may require additional investigation. Multiple ticket types can "
"be selected for this field. If no selection is made, this policy will apply "
"to all ticket types."
msgstr ""
":guilabel:`Tipos`: los tipos de ticket pueden ser útiles para indicar cuando"
" un ticket es una pregunta de cliente que se puede responder con rapidez, o "
"un problema que puede necesitar investigación más profunda. Se pueden "
"seleccionar varios tipos de ticket en este campo. Si no se selecciona nada, "
"esta política aplica a todos los tipos de ticket."

#: ../../content/applications/services/helpdesk/overview/sla.rst:48
msgid ""
":guilabel:`Tags`: tags are applied to briefly indicate what the ticket is "
"about. Multiple tags can be applied to a single ticket."
msgstr ""
":guilabel:`Etiquetas`: las etiquetas se aplican para indicar brevemente de "
"qué trata el ticket. Se pueden aplicar varias etiquetas a un solo ticket."

#: ../../content/applications/services/helpdesk/overview/sla.rst:50
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""
":guilabel:`Clientes`: se pueden seleccionar tanto contactos de individuos "
"como de empresas en este campo."

#: ../../content/applications/services/helpdesk/overview/sla.rst:51
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* app enabled. This allows the ticket to tie directly to a "
"specific line on a sales order, which must be indicated on the ticket in the"
" :guilabel:`Sales Order Item` field."
msgstr ""
":guilabel:`Artículos de la orden de venta`: este campo está disponible solo "
"si se habilita la aplicación *Hojas de horas* para un equipo. Esto permite "
"vincular el ticket directamente con una línea específica de una orden de "
"venta, la cual se debe indicar en el campo :guilabel:`artículo en la orden "
"de venta` del ticket."

#: ../../content/applications/services/helpdesk/overview/sla.rst:56
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field. "
"(i.e. multiple :guilabel:`Tags` can be included in a policy, but only one "
":guilabel:`Priority` level)"
msgstr ""
"A menos que se indique lo contrario, se pueden hacer varias selecciones en "
"cada campo. (Es decir, se pueden incluir varias :guilabel:`etiquetas` en una"
" política, pero solo un nivel de :guilabel:`prioridad`)."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a blank SLA policy record"
msgstr "Vista de un registro de política SLA en blanco."

#: ../../content/applications/services/helpdesk/overview/sla.rst:64
msgid "Establish a target for an SLA policy"
msgstr "Establecer un objetivo para una política SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:66
msgid ""
"The :guilabel:`Target` is the stage a ticket needs to reach, and the time "
"alloted to reach that stage, in order to satisfy the :abbr:`SLA (Service "
"Level Agreement)` policy. Any stage assigned to a team may be selected for "
"the :guilabel:`Reach Stage` field. Time spent in stages selected in "
":guilabel:`Excluding Stages` will not be included in the calculation of the "
":abbr:`SLA (Service Level Agreement)` deadline."
msgstr ""
"El :guilabel:`objetivo` es la etapa a la que un ticket debe llegar y el "
"tiempo asignado para llegar a dicha etapa para satisfacer la política del "
"acuerdo de nivel de servicio. En el campo :guilabel:`llegar a la etapa` se "
"puede seleccionar cualquier etapa asignada a un equipo. El tiempo dedicado a"
" etapas seleccionadas en el campo :guilabel:`excluir etapas` no se incluirá "
"en el cálculo de la fecha límite del :abbr:`SLA (Acuerdo de nivel de "
"servicio)`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:73
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. However, if the :abbr:`SLA (Service Level "
"Agreement)` was titled `2 Days to Start`, it tracks the working time before "
"work on a ticket has begun, and would have `In Progress` as the "
":guilabel:`Reach Stage`."
msgstr ""
"Un :abbr:`SLA (acuerdo de nivel de servicio, por sus siglas en inglés)` con "
"el nombre `8 horas para cerrar` lleva el registro del tiempo de trabajo "
"antes de completar un ticket, y tendría que :guilabel:`llegar a la etapa` "
"`resuelto`. Sin embargo, si el :abbr:`SLA (acuerdo de nivel de servicio, por"
" sus siglas en inglés)` se llama `2 días para iniciar`, registra el tiempo "
"de trabajo antes de empezar a trabajar en un ticket, y tendría que "
":guilabel:`llegar a la etapa` `en progreso`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:79
msgid "Meeting SLA deadlines"
msgstr "Cumplir con las fechas límites de SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:81
msgid ""
"Once it is determined that a ticket fits the criteria of an :abbr:`SLA "
"(Service Level Agreement)` policy, a deadline is calculated. The deadline is"
" based on the creation date of the ticket, and the targeted working hours. "
"The deadline is then added to the ticket, as well as a white tag indicating "
"the name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""
"Una vez que se determina que un ticket cumple con los criterios de una "
"política :abbr:`SLA (acuerdo de nivel de servicio, por sus siglas en "
"inglés)`, se calcula una fecha límite. La fecha límite se calcula según la "
"fecha de creación del ticket y el objetivo de horas de trabajo. La fecha "
"límite se agrega al ticket, así como una etiqueta blanca que indica el "
":abbr:`SLA (acuerdo de nivel de servicio, por sus siglas en inglés)` que se "
"aplica."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
" Helpdesk"
msgstr ""
"Vista de un formulario de ticket que muestra una fecha límite de SLA abierta"
" en un ticket de la aplicación Servicio de asistencia de Odoo"

#: ../../content/applications/services/helpdesk/overview/sla.rst:91
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline will be displayed on the "
"ticket. Once that deadline has passed, the next deadline will be displayed."
msgstr ""
"Si un ticket cumple los criterios de más de un :abbr:`SLA (acuerdo de nivel "
"de servicio, por sus siglas en inglés)`, se mostrará en el ticket la fecha "
"límite más cercana. Una vez que pase esa fecha límite, se mostrará la "
"siguiente fecha límite."

#: ../../content/applications/services/helpdesk/overview/sla.rst:95
msgid ""
"Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the "
":guilabel:`Deadline` field disappears from view on the."
msgstr ""
"Una vez que un ticket cumpla una política :abbr:`SLA (acuerdo de nivel de "
"servicio, por sus siglas en inglés)`, la etiqueta del :abbr:`SLA (acuerdo de"
" nivel de servicio, por sus siglas en inglés)` se vuelve de color verde, y "
"el campo :guilabel:`fecha límite` desaparece."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""
"Vista de un formulario de ticket que muestra un SLA cumplido en la "
"aplicación Servicio de asistencia de Odoo"

#: ../../content/applications/services/helpdesk/overview/sla.rst:102
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag will turn red. Once the :abbr:`SLA (Service Level "
"Agreement)` has failed, the red tag will stay on the ticket, even after the "
"ticket is moved to the :guilabel:`Reach Stage`."
msgstr ""
"Si se alcanza la fecha límite del acuerdo de nivel de servicio y el ticket "
"no ha pasado a la :guilabel:`etapa objetivo`, la etiqueta del :abbr:`SLA "
"(Acuerdo de nivel de servicio)` se vuelve de color rojo. Una vez que no se "
"cumplió el :abbr:`SLA (acuerdo de nivel de servicio, por sus siglas en "
"inglés)`, la etiqueta roja permanecerá en el ticket incluso después de mover"
" el ticket a la :guilabel:`etapa objetivo`."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk"
msgstr ""
"Vista de un formulario de ticket con un SLA fallido y un cumplido en la "
"aplicación Servicio de asistencia de Odoo"

#: ../../content/applications/services/helpdesk/overview/sla.rst:112
msgid "Analyzing SLA performance"
msgstr "Analizar el rendimiento del SLA"

#: ../../content/applications/services/helpdesk/overview/sla.rst:114
msgid ""
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
"(Service Level Agreement)` is fulfilled, as well as the success rate of "
"individual policies. Navigate to the report and corresponding pivot table by"
" going to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`."
msgstr ""
"El reporte de :guilabel:`análisis del estado del SLA` lleva el registro de "
"qué tan rápido se cumple un :abbr:`SLA (acuerdo de nivel de servicio, por "
"sus siglas en inglés)`, así como la tasa de éxito de políticas individuales."
" Puede acceder al reporte y a la respectiva tabla dinámica en "
":menuselection:`Servicio de asistencia --> Reportes --> Análisis del estado "
"del SLA`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:120
msgid "Using the Pivot view"
msgstr "Utilizar la vista de tabla dinámica"

#: ../../content/applications/services/helpdesk/overview/sla.rst:122
msgid ""
"By default, the report is displayed in a :guilabel:`Pivot` view, and is "
"filtered to show the number of SLAs failed and the failure rate over the "
"last 30 days, grouped by team."
msgstr ""
"De forma predeterminada, el reporte se muestra en una vista de "
":guilabel:`tabla dinámica` y se filtra para mostrar el número de SLA "
"fallidos y la tasa de fallos en los últimos 30 días, agrupados por equipo."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk"
msgstr ""
"Vista del reporte de análisis de estado de SLA en la aplicación Servicio de "
"asistencia de Odoo "

#: ../../content/applications/services/helpdesk/overview/sla.rst:129
msgid ""
"To add the number of SLAs passed or in progress, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available based on the measurements "
"preferred. Whenever a measurement is picked, a check mark will appear in the"
" drop-down menu to indicate that that measurement is included, and a "
"corresponding new column will emerge in the pivot table to show the relevant"
" calculations."
msgstr ""
"Para agregar el número de SLA aprobados o en curso, haga clic en el botón "
":guilabel:`Medidas` para mostrar un menú desplegable con los criterios para "
"reporte y elija entre las opciones disponibles según las medidas que "
"prefiera. Cada que selecciona una, aparecerá una marca de verificación en el"
" menú desplegable para indicar que está incluida, luego aparecerá una nueva "
"columna correspondiente en la tabla dinámica para mostrar los cálculos "
"pertinentes."

#: ../../content/applications/services/helpdesk/overview/sla.rst:135
msgid ""
"To add a group to a row or column, click the plus :guilabel:` + ` button "
"next to :guilabel:`Total`, and then select one of the groups. To remove one,"
" click the minus :guilabel:` - ` button and deselect."
msgstr ""
"Para agregar un grupo a una fila o columna, haga clic en el botón más "
":guilabel:`+` junto a :guilabel:`Total` y después seleccione uno de los "
"grupos. Para quitar uno, haga clic en el botón menos :guilabel:` - ` y "
"deseleccione."

#: ../../content/applications/services/helpdesk/overview/sla.rst:140
msgid "Using the Graph view"
msgstr "Utilizar la vista de gráfico"

#: ../../content/applications/services/helpdesk/overview/sla.rst:142
msgid ""
"The :guilabel:`Status Analysis` report can also be viewed as a "
":guilabel:`Bar`, :guilabel:`Line`, or :guilabel:`Pie` Chart. Toggle between "
"these views by selecting the appropriate icon at the top of the chart."
msgstr ""
"El reporte :guilabel:`Análisis de estado` también se puede ver como un "
"gráfico de :guilabel:`barras`, :guilabel:`líneas` o :guilabel:`circular` y "
"puede alternar entre estas vistas, seleccione el icono correspondiente en la"
" parte superior."

#: ../../content/applications/services/helpdesk/overview/sla.rst:148
msgid "Bar Chart"
msgstr "Gráfico de barras"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view"
msgstr "Vista del reporte de análisis de estado del SLA en vista de barras"

#: ../../content/applications/services/helpdesk/overview/sla.rst:154
msgid "Line Chart"
msgstr "Gráfico de líneas"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view"
msgstr "Vista del reporte de análisis de estado del SLA en vista de líneas"

#: ../../content/applications/services/helpdesk/overview/sla.rst:160
msgid "Pie Chart"
msgstr "Gráfico circular"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view"
msgstr ""
"Vista del reporte de análisis de estado del SLA en vista de gráfico circular"

#: ../../content/applications/services/helpdesk/overview/sla.rst:167
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` can be viewed "
":guilabel:`Stacked`. This presents two or more groups to appear on top of "
"each other instead of next to each other, making it easier to compare data."
msgstr ""
"Tanto el :guilabel:`gráfico de barras` como el :guilabel:`gráfico de líneas`"
" se pueden visualizar de forma :guilabel:`apilada`, la cual presenta dos o "
"más grupos uno encima del otro, en lugar de uno junto al otro, lo que "
"facilita la comparación de datos."

#: ../../content/applications/services/helpdesk/overview/sla.rst:172
msgid "Using the Cohort view"
msgstr "Utilizar la vista de cohorte"

#: ../../content/applications/services/helpdesk/overview/sla.rst:174
msgid ""
"The :guilabel:`Cohort` view is used to track the changes in data over a "
"period of time. To display the :guilabel:`Status Analysis` report in a "
":guilabel:`Cohort` view, click the icon in the top right corner above the "
"chart."
msgstr ""
"La vista de :guilabel:`cohorte` se utiliza para realizar un seguimiento de "
"los cambios en los datos durante un período de tiempo. Para mostrar el "
"reporte :guilabel:`Análisis del estado` en una vista de :guilabel:`cohorte` "
"haga clic en el icono en la esquina superior derecha sobre el gráfico."

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in cohort view"
msgstr "Vista del reporte de análisis de estado del SLA en vista de cohorte"

#: ../../content/applications/services/helpdesk/overview/sla.rst:183
msgid ":ref:`Reporting views <reporting/views>`"
msgstr ":ref:`Vistas de reporte <reporting/views>`"

#: ../../content/applications/services/helpdesk/overview/sla.rst:184
msgid ""
":doc:`Allow customers to close their tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""
":doc:`Permita que los clientes cierren sus tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "Proyecto"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""
"Proyecto de Odoo es una herramienta para gestionar sus proyectos activos. "
"Planifique tareas, asigne actividades a sus compañeros de trabajo y "
"mantengase al tanto del rendimiento de cada proyecto. "

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Tutoriales de Odoo: Proyectos y hojas de horas "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"

#: ../../content/applications/services/project/project_management.rst:3
msgid "Project management"
msgstr "Gestión de proyectos "

#: ../../content/applications/services/project/project_management.rst:5
msgid ""
"Odoo Project uses the **Kanban** project management system. This means all "
"projects are broken down into tasks, which are categorized on a whiteboard "
"according to what production phase they are in."
msgstr ""
"Proyecto de Odoo usa el sistema de gestión de proyectos **Kanban**. Esto "
"significa que todos los proyectos se desglosan en tareas que se categorizan "
"en un tablero de acuerdo a la fase de produción en la que se encuentren. "

#: ../../content/applications/services/project/project_management.rst:8
msgid "Did you know?"
msgstr "¿Sabía que? "

#: ../../content/applications/services/project/project_management.rst:10
msgid ""
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
"management method."
msgstr ""
"La palabra **Kanban** viene del japonés y se refiere al método de gestión "
"\"tablero visual\".  "

#: ../../content/applications/services/project/project_management.rst:13
msgid ""
"`Odoo Tutorials: Kanban Project Management "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
msgstr ""
"`Tutoriales de Odoo: Gestión de proyectos Kanban "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"

#: ../../content/applications/services/project/project_management.rst:19
msgid ""
"Open the **Project** app and click :guilabel:`Create` to start a new "
"project. Enter a :guilabel:`Name` for your project and click "
":guilabel:`Create Project`."
msgstr ""
"Abra la aplicación **Proyecto** y haga clic en :guilabel:`Crear` para "
"comenzar un nuevo proyecto. Introduzca un :guilabel:`Nombre` para su "
"proyecto y haga clic en :guilabel:`Crear proyecto`.   "

#: ../../content/applications/services/project/project_management.rst:22
msgid ""
"You can customize your existing **projects** from the dashboard by clicking "
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
msgstr ""
"Puede personalizar sus **proyectos** desde el tablero haciendo clic en el "
"botón desplegable de alternar (:guilabel:`⋮`) en la **tarjeta** de su "
"proyecto."

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project card"
msgstr "Tarjeta del proyecto "

#: ../../content/applications/services/project/project_management.rst:29
msgid "This enables a new menu divided into four parts:"
msgstr "Esto activa un nuevo menú que se divide en cuatro partes:"

#: ../../content/applications/services/project/project_management.rst:31
msgid ""
":guilabel:`View`: see an overview of your project's components, such as its "
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
"Depending on which apps you have activated, more options may be available, "
"such as :guilabel:`Documents`. All uploaded files can be found under this "
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
msgstr ""
":guilabel:`Vista`: vea un resumen de los componentes de su proyecto tales "
"como sus :guilabel:`Tareas`, :guilabel:`Objetivos` y las "
":guilabel:`Actualizaciones del proyecto`. Dependiendo de las aplicaciones "
"que tenga activadas, tendrá más opciones disponibles, como "
":guilabel:`Documentos`. Puede encontrar todos los archivos subidos en este "
"menú, aspi como en la aplicación **Documentos**, en :guilabel:`Proyectos`;"

#: ../../content/applications/services/project/project_management.rst:35
msgid ""
":guilabel:`Reporting`: analyze your project's progress and profitability "
"through graphics and statistics;"
msgstr ""
":guilabel:`Reportes`: analice el progreso y rendimiento de su proyecto con "
"gráficos y estadísticas;"

#: ../../content/applications/services/project/project_management.rst:37
msgid ""
"**Color**: make a line of color appear on the left side of the card so that "
"your project is more recognizable;"
msgstr ""
"**Color**: ponga una línea de color del lado izquierdo de la tarjeta para "
"reconocer fácilmente su proyecto;"

#: ../../content/applications/services/project/project_management.rst:39
msgid ":guilabel:`Settings`: you can change the following:"
msgstr ":guilabel:`Ajustes`: puede cambiar lo siguiente:"

#: ../../content/applications/services/project/project_management.rst:41
msgid "the :guilabel:`Name` of the project;"
msgstr "el :guilabel:`Nombre` del proyecto;"

#: ../../content/applications/services/project/project_management.rst:42
msgid "the :guilabel:`Name of the tasks` found under that project;"
msgstr ""
"el :guilabel:`Nombre de las tareas` que le pertenecen a ese proyecto; "

#: ../../content/applications/services/project/project_management.rst:43
msgid "the :guilabel:`Customer` for whom the project is intended;"
msgstr "el :guilabel:`Cliente` para quién es el proyecto; "

#: ../../content/applications/services/project/project_management.rst:44
msgid "the :guilabel:`Tags` used for filtering;"
msgstr "las :guilabel:`Etiquetas` que usa para los filtros;"

#: ../../content/applications/services/project/project_management.rst:45
msgid "the :guilabel:`Company` responsible for the project;"
msgstr "la :guilabel:`Empresa` responsable del proyecto;"

#: ../../content/applications/services/project/project_management.rst:46
msgid "the employee designated as :guilabel:`Project Manager`;"
msgstr "el empleado asignado como :guilabel:`Gerente del proyecto`;"

#: ../../content/applications/services/project/project_management.rst:47
msgid "the :guilabel:`Planned Date` of the project;"
msgstr "la :guilabel:`Fecha planeada` del proyecto;"

#: ../../content/applications/services/project/project_management.rst:48
msgid "the total :guilabel:`Allocated Hours` for that project."
msgstr "las :guilabel:`Horas asignadas` totales para ese proyecto."

#: ../../content/applications/services/project/project_management.rst:50
msgid ""
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
msgstr ""
"Además, puede marcar el proyecto como :guilabel:`Favorito`, permitiendole "
"encontrarlo usando el filtro :guilabel:`Mis favoritos` en la vista Kanban;"
"   "

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project settings"
msgstr "Ajustes del proyecto"

#: ../../content/applications/services/project/project_management.rst:58
msgid ""
"`Odoo Tutorials: Customize your project "
"<https://www.odoo.com/slides/slide/customize-your-"
"project-1662?fullscreen=1>`_"
msgstr ""
"`Ttoriales de Odoo: Personalice su proyecto "
"<https://www.odoo.com/slides/slide/customize-your-"
"project-1662?fullscreen=1>`_"

#: ../../content/applications/services/project/project_management.rst:61
msgid ""
"Further settings are available under the :guilabel:`Settings` tab. Most of "
"them are *only* available depending on the activated apps."
msgstr ""
"Más ajustes están disponibles en la pestaña :guilabel:`Ajustes`. La mayoría "
"están *solo* disponibles dependiendo de las aplicaciones activadas.  "

#: ../../content/applications/services/project/project_management.rst:65
msgid "Scheduling activities"
msgstr "Planificar actividades"

#: ../../content/applications/services/project/project_management.rst:67
msgid ""
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
"opens a list with already scheduled activities and allows planning **new** "
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
"According to the :guilabel:`Activity Type`, you may have **additional "
"options** available."
msgstr ""
"Puede planificar **actividades** por proyecto (por ejemplo, "
":guilabel:`Llamada`, :guilabel:`Reunión`, etc.) haciendo clic en el ícono de"
" **reloj** en un proyecto. Aparecerá una lista con actividades ya planeadas "
"y le permitirá planear actividades **nuevas** haciendo clic en :guilabel:`+ "
"Planificar una actividad`. En la ventana emergente, seleccione el "
":guilabel:`Tipo de actividad`, escriba un :guilabel:`Resumen` para esa "
"actividad, una :guilabel:`Fecha límite`, y asignela a un empleado. De "
"acuerdo con el :guilabel:`Tipo de actividad`, puede tener disponibles "
"**opciones adicionales**."

#: ../../content/applications/services/project/project_management.rst:75
msgid ""
"If an activity is **already** scheduled, the icon may change to a **phone**,"
" **group of people**, or other."
msgstr ""
"Si una actividad **ya** está planeada, el ícono puede cambiar a un "
"**teléfono**, un **grupo de personas** u otro. "

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "Tareas"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr ""
"Crear tareas del proyecto a partir de un seudónimo de correo electrónico"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"Cuando cuenta con una dirección de correo electrónico que sus clientes "
"conocen de inicio a fin, lo último que querrá hacer es cambiarla. En su "
"lugar, vincule esa dirección a su proyecto y transforme esas conversaciones "
"en trabajo estructurado. De esta manera se creará automáticamente una tarea "
"en la primera etapa de un proyecto."

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "Configurar un servidor de correo electrónico entrante"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr ""
"En la aplicación *Configuración*, active *Servidores de correo electrónico "
"externos* y defina el seudónimo de correo electrónico entrante que desee "
"utilizar."

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
"**Para más información**: "
":doc:`/applications/general/email_communication/email_servers"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "Configure el seudónimo de correo electrónico en su proyecto"

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"Después de configurar su servidor de correo electrónico entrante, vaya a "
":menuselection:`Proyecto --> Configuración --> Proyecto --> Editar`. En la "
"pestaña de *correos electrónicos* puede definir su seudónimo de correo "
"electrónico y elegir la política para recibir un mensaje."

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr ""
"Además, ahora se puede establecer directamente al crear un nuevo proyecto."

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""
"En los ajustes de su proyecto, defina los seudónimos de los correos "
"electrónicos debajo de la pestaña de correo electrónico."

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr ""
"Todos los destinatarios del correo electrónico (Para/Cc/Cco) se añaden "
"automáticamente como seguidores de la tarea."

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr ""
"El correo electrónico puede verse bajo el nombre de su proyecto en el "
"tablero."

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""
"Vista del seudónimo del correo electrónico elegido en el tablero del "
"proyecto."

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "Hojas de horas"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "Crear hojas de horas después de la validación del tiempo personal"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr ""
"Odoo registra las horas dedicadas en proyectos/tareas de forma automática "
"cuando se solicita tiempo personal. Esto permite un mejor control general "
"sobre la validación de hojas de hora, ya que evita tener que preguntar "
"acerca de horas que el empleado olvidó registrar."

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr ""
"Active el modo de :ref:`desarrollador <developer-mode>`, vaya a *Hojas de "
"horas*, y cambie el *Proyecto* y la *Tarea* establecidos de manera "
"predeterminada, si así lo desea."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""
"Vista de los ajustes de hojas de horas cuando se habilita la función de "
"registro de tiempo personal en la aplicación de Hoja de horas de Odoo."

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"Vaya a: menuselection: `Tiempo personal -> Configuración -> Tipos de tiempo "
"personal`. Seleccione o cree el tipo necesario y decida si desea que las "
"solicitudes se validen o no."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""
"Vista del formulario de los tipos de tiempo personal en la que se destacan la aprobación de solicitudes de tiempo personal y la sección de hojas de horas en\n"
"la aplicación de Tiempo personal de Odoo."

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr ""
"Una vez que el empleado solicitó su tiempo personal y se validó la solicitud"
" (o no, según los ajustes elegidos), el tiempo se asigna de forma automática"
" en la aplicación de *Hojas de horas*, en el respectivo proyecto y tarea."

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr ""
"En el siguiente ejemplo, el usuario solicitó *Tiempo personal pagado* del 13"
" al 15 de julio."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the time off request form in Odoo Time Off"
msgstr "Vista del formulario de solicitud de tiempo personal en Odoo."

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr ""
"Si no se necesita validación, el tiempo personal solicitado se mostrará "
"automáticamente en la aplicación de *Hojas de horas*. Si se necesita la "
"validación, el tiempo se asignará de forma automática en cuanto la persona "
"responsable lo valide."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""
"Video de la aplicación de Hoja de horas en el que se destaca el tiempo "
"personal solicitado del empleado."

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr ""
"Haga clic en la lupa y coloque el cursor sobre la celda correspondiente para"
" acceder a todos los datos agregados en esa celda (día) y ver los detalles "
"sobre el proyecto/tarea."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr ""
"Vista de los detalles de un proyecto/tarea en la aplicación de Hoja de horas"
" de Odoo."

#: ../../content/services/support/what_can_i_expect.rst:7
msgid "What can I expect from the support service?"
msgstr "¿Qué puedo esperar del equipo de soporte?"

#: ../../content/services/support/what_can_i_expect.rst:11
msgid "5 days a week"
msgstr "5 días a la semana"

#: ../../content/services/support/what_can_i_expect.rst:13
msgid ""
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
"cost, Monday to Friday**. Our teams are located around the world to ensure "
"you have support, no matter your location. Your support representative could"
" be communicating to you from San Francisco, Belgium, or India!"
msgstr ""
"Su suscripción en línea incluye **soporte ilimitado por 24 horas de lunes a "
"viernes sin costo adicional**. Tenemos equipos ubicados por todo el mundo "
"para garantizar que tenga acceso a soporte, sin importar su ubicación. ¡Su "
"asesor de soporte puede estar en San Francisco, Bélgica, o la India!"

#: ../../content/services/support/what_can_i_expect.rst:18
msgid ""
"Our support team can be contacted through our `online support form "
"<https://www.odoo.com/help>`__."
msgstr ""
"Puede contactar con nuestro equipo de soporte a través de nuestro "
"`formulario de soporte en línea <https://www.odoo.com/help>`__."

#: ../../content/services/support/what_can_i_expect.rst:22
msgid "What kind of support is included?"
msgstr "¿Con qué me puede ayudar el equipo de soporte?"

#: ../../content/services/support/what_can_i_expect.rst:24
msgid ""
"Providing you with relevant material (guidelines, product documentation, "
"etc...)"
msgstr ""
"Proporcionar material pertinente (directrices, documentación del producto, "
"entre otros)."

#: ../../content/services/support/what_can_i_expect.rst:26
msgid ""
"Answers to issues that you may encounter in your standard Odoo database (eg."
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr ""
"Responder a problemas que puede encontrar en su base de datos estándar de "
"Odoo (por ejemplo, “no puedo cerrar mi punto de venta” o “no puedo encontrar"
" mis KPI de ventas”)."

#: ../../content/services/support/what_can_i_expect.rst:28
msgid "Questions related to your account, subscription, or billing"
msgstr ""
"Responder a preguntas relacionadas con su cuenta, suscripción o facturación."

#: ../../content/services/support/what_can_i_expect.rst:29
msgid ""
"Bug resolution (blocking issues or unexpected behaviour not due to "
"misconfiguration or customization)"
msgstr ""
"Solucionar bugs (problemas de bloqueo o comportamientos inesperados que no "
"se deban a una mala configuración o personalización)."

#: ../../content/services/support/what_can_i_expect.rst:31
msgid ""
"Issues that might occur in a test database after upgrading to a newer "
"version"
msgstr ""
"Resolver problemas que puedan ocurrir en una base de datos de prueba después"
" de actualizar a una nueva versión."

#: ../../content/services/support/what_can_i_expect.rst:33
msgid ""
"*Odoo Support does not make changes to your production database without your"
" agreement and gives you the material and knowledge to do it yourself!*"
msgstr ""
"*El equipo de soporte de Odoo no realiza cambios en su base de datos de "
"producción sin su aprobación, en cambio, le proporciona el material y los "
"conocimientos necesarios para que pueda hacerlo usted mismo.*"

#: ../../content/services/support/what_can_i_expect.rst:37
msgid ":ref:`upgrade/sla`"
msgstr ":ref:`upgrade/sla`"

#: ../../content/services/support/what_can_i_expect.rst:38
msgid ":doc:`/administration/maintain/supported_versions`"
msgstr ":doc:`/administration/maintain/supported_versions`"

#: ../../content/services/support/what_can_i_expect.rst:42
msgid "What kind of support is not included?"
msgstr "¿Qué tipo de soporte no está incluido?"

#: ../../content/services/support/what_can_i_expect.rst:44
msgid ""
"Questions that require us to understand your business processes in order to "
"help you implement your database"
msgstr ""
"Preguntas que requieren que entendamos sus procesos de negocio para ayudarle"
" a implementar su base de datos"

#: ../../content/services/support/what_can_i_expect.rst:46
msgid ""
"Training on how to use our software (we will direct you to our many "
"resources)"
msgstr ""
"Capacitación sobre cómo usar el software (le enviaremos varios de nuestros "
"recursos)"

#: ../../content/services/support/what_can_i_expect.rst:47
msgid "Import of documents into your database"
msgstr "Cómo importar información o documentos a su base de datos"

#: ../../content/services/support/what_can_i_expect.rst:48
msgid ""
"Guidance on which configurations to apply inside of an application or the "
"database"
msgstr ""
"Orientación sobre las configuraciones que se deben aplicar dentro de una "
"aplicación o base de datos"

#: ../../content/services/support/what_can_i_expect.rst:49
msgid ""
"How to set up configuration models (Examples include: Inventory Routes, "
"Payment Terms, Warehouses, etc)"
msgstr ""
"Cómo establecer modelos de configuración (por ejemplo: rutas de inventario, "
"términos de pago, almacenes, etc.)"

#: ../../content/services/support/what_can_i_expect.rst:51
msgid "Any intervention on your own servers/deployments of Odoo"
msgstr ""
"Cualquier intervención en sus propios servidores o instalaciones de Odoo"

#: ../../content/services/support/what_can_i_expect.rst:52
msgid ""
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
"etc)"
msgstr ""
"Cualquier intervención en su propia cuenta de terceros (Ingenico, Authorize,"
" UPS, etc)"

#: ../../content/services/support/what_can_i_expect.rst:53
msgid ""
"Questions or issues related to specific developments or customizations done "
"either by Odoo or a third party (this is specific only to your database or "
"involving code)"
msgstr ""
"Preguntas o asuntos relacionados a desarrollos o personalizaciones hechas "
"específicamente para su base de datos, ya sea por Odoo o un tercero (así "
"como cualquier asunto relacionado con programación)"

#: ../../content/services/support/what_can_i_expect.rst:57
msgid ""
"You can get this type of support with a `Success Pack "
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
" will analyze the way your business runs and tell you how you can get the "
"most out of your Odoo Database. We will handle all configurations and coach "
"you on how to use Odoo."
msgstr ""
"Puede contar con este tipo de soporte a través de un `Paquete de éxito "
"<https://www.odoo.com/pricing-packs>`__. Al contratar un paquete, uno de "
"nuestros consultores analizará la forma en que funciona su negocio y le dirá"
" cómo puede sacar el máximo provecho de su base de datos de Odoo. Nos "
"encargaremos de todas las configuraciones y le enseñaremos a utilizar Odoo."

#: ../../content/services/support/what_can_i_expect.rst:63
msgid ":doc:`/administration/upgrade`"
msgstr ":doc:`/administration/upgrade`"