Commit Graph

34 Commits

Author SHA1 Message Date
637a4dd9fd convert rst to markdown 2025-02-27 18:56:07 +07:00
jero-odoo
7c6aa7f2c4 [IMP] Helpdesk: Update SLAs
closes odoo/documentation#11691

Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: dikd-odoo <dikd@odoo.com>
2025-01-10 12:08:26 +00:00
jero-odoo
b78d7b86e6 [IMP] Helpdesk: Helpcenter updates
closes odoo/documentation#11713

Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2025-01-10 12:08:25 +00:00
jero-odoo
5dea50eef0 [IMP] Helpdesk: receiving tickets
closes odoo/documentation#11613

Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
2025-01-02 16:40:00 +00:00
jero-odoo
6ce41f261b [ADD] Helpdesk: Stages
closes odoo/documentation#11565

Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
2024-12-13 16:38:21 +00:00
bve-odoo
64f4e8d46c [FIX] mail: 17.0 full rework of mail communication documentation
1/ Revamp of email_servers to be a introduction and allow correct redirection
+ redirection to other pages linked to mailing + ToC of email_communication folder

2/ Splitting inbound and outbound message into subfiles:
2.a/ email_servers_inbound: all documentation related to incoming emails
2.b/ email_servers_outbound: documentartion related to outgoing emails

3/ email_domain (as before) about authentication protocols to set on domains.

4/ faq: complete revamp to better match usual issues about mailings.

Also: removed unused images, adding anchors on other docs.

RST co-authored-by: jorv-odoo, jqu-odoo, xpl-odoo

doc writers:
- email_servers_inbound by qco-odoo
- email_servers_outbound by EMBR
- email_servers by abridbus
- email_domain by jqu-odoo
- faq by jorv-odoo

related documentation task-3875591

closes odoo/documentation#10609

X-original-commit: a6a6fcf1e0
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
2024-08-06 13:34:45 +00:00
jero-odoo
8b69948613 [MOV] helpdesk: move getting started, reorg toctree
closes odoo/documentation#9457

X-original-commit: 5c781afe88
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
2024-05-23 19:11:00 +00:00
jero-odoo
f5aaeb524e [IMP] Helpdesk: Reporting 17
closes odoo/documentation#9270

X-original-commit: f036553f5a
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: Felicia Kuan <feku@odoo.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-05-09 20:50:39 +00:00
jero-odoo
0180929780 [IMP] Helpdesk: customer ratings
closes odoo/documentation#9177

X-original-commit: c19f71fd4c
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
2024-05-06 14:11:08 +00:00
Jonathan Castillo (jcs)
0249d9d0a6 [MOV] documentation structure reorganization
This commit aims to improve the documentation's navigability by
redefining some categories' purposes and titles.

There is a redirection rule for each documentation page moved.
This ensures that users won't have a 404 error message.

task-3217827

closes odoo/documentation#8064

Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>
2024-03-12 07:08:34 +00:00
Jess Rogers (jero)
cc427a0fea [IMP] helpdesk: update helpcenter doc
closes odoo/documentation#8033

X-original-commit: df48788817
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-03-06 13:07:22 +00:00
Jess Rogers (jero)
a09a1e3f97 [IMP] helpdesk: update sla doc
closes odoo/documentation#7770

X-original-commit: 00faf01516
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
Co-authored-by: Zachary Straub <zst@odoo.com>
2024-02-20 18:01:51 +00:00
Jess Rogers (jero)
ac3d25aa65 [IMP] helpdesk: update receiving tickets
closes odoo/documentation#7738

X-original-commit: 212da24684
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-02-15 03:47:53 +00:00
Jess Rogers (jero)
12b8b20ad4 [IMP] helpdesk: getting started doc updates
closes odoo/documentation#7677

X-original-commit: 48bfcc6d93
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-02-09 16:03:48 +00:00
Martin Trigaux
eb0c42803d [FIX] applications: fix typo
X-original-commit: 1a44524ab5
Part-of: odoo/documentation#6730
2023-12-01 13:30:01 +00:00
jopa-odoo
be0eb00c4b [FIX] helpdesk: remove type on receiving tickets page
closes odoo/documentation#6023

X-original-commit: 590fc79726
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
2023-10-06 13:08:59 +00:00
Donatienne Pirlot
ac834e3919 [ADD] forum: create the forum documentation
This PR adds a page describing how to create, use and moderate a forum.
It creates references in the elearning page as karma features are shared.
It removes redundant information from the helpdesk/overview/help_center
page and links back to the more detailed forum page.

task-3283274

closes odoo/documentation#5676

X-original-commit: c60ec48c9d
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
2023-08-29 14:09:49 +00:00
Jess Rogers (jero)
46d85d4f00 [IMP] helpdesk: update help center documentation
closes odoo/documentation#4875

X-original-commit: bafe824f38
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-06-24 01:03:01 +02:00
Jess Rogers (jero)
bf294f37cc [IMP] helpdesk: updated 16.0 reporting doc
closes odoo/documentation#4409

X-original-commit: 84390f4461
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-05-11 16:01:22 +02:00
Jess Rogers (jero)
3a124f000c [IMP] helpdesk: update ratings doc
closes odoo/documentation#4252

X-original-commit: 6c6f2398dd
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
2023-04-25 14:07:27 +02:00
Jonathan Castillo (jcs)
5cfec84463 [MOV] live chat: structure
task-3269837

closes odoo/documentation#4129

X-original-commit: 1685449f61
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-04-12 07:07:47 +02:00
Jess Rogers (jero)
c44801c718 [IMP] helpdesk: updated sla policies
closes odoo/documentation#4069

X-original-commit: 401a19fcdc
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-04-08 00:54:56 +02:00
Jess Rogers (jero)
ad3ef5bfba [IMP] helpdesk: updated ticketing channels setup
closes odoo/documentation#3881

X-original-commit: ab0d9c239d
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-03-26 10:14:40 +02:00
Jess Rogers (jero)
8bdca172c4 [IMP] helpdesk: updated teams and stages setup content
closes odoo/documentation#3871

X-original-commit: da2e4a1a60
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-03-25 05:24:59 +01:00
Jonathan Castillo (jcs)
65d71dd7be [FIX] *: RST cleanup
RST cleanup to comply with the RST guidelines. This is required so we
can use "make test", as there are currently hundreds of errors. For now,
it is unusable because of the oldest code in this repo.

closes odoo/documentation#3589

X-original-commit: 7ae76bad42
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-02-15 16:03:06 +01:00
Victor Feyens
c60bc5f919 [FIX] *: enforce 1 newline on files end
Part-of: odoo/documentation#2984
2022-11-18 18:04:49 +01:00
Antoine Vandevenne (anv)
8722ea902e [MOV] content/*: move resource files into their related page's directory
Since odoo/documentation#903, the guideline for the location of new
resource (images, downloadable files, RST includes...) files is to place
those inside the directory of the RST page that references them.

For example, if `doc1.rst` has a reference to `image.png` and to
`download.zip`, the file structure should look like this:

├── parent_doc/
│     └── doc1/
│     │     └── image.png
│     │     └── download.zip
│     └── doc1.rst
│     └── doc2.rst
├── parent_doc.rst

Before this commit, most of the resource files were still located inside
'media' directories holding all the resource files referenced by RST
pages located at the same level as these directories. In the example
above, a single 'media' directory would hold all the resource files
referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from
figuring out easily which resource file was referenced by which RST page
and, thus, lead to unused resource files piling up in the repository. It
also made it more complicated to define codeowners regex rules because a
team could not simply be assigned to `/some_page.*` but needed to be
assigned to both `/some_page\.rst` and to the location of 'media'.

In order to help new content writers figure out the guideline when
taking examples from other RST pages, this commit retroactively applies
the guideline to existing resource files and 'media' directories. The
left-over resource files that are not referenced by any RST page are
removed.

task-2497965

Part-of: odoo/documentation#2068
2022-05-20 14:18:54 +02:00
BVE
f2179ad8a0 [ADD] email_communication: new documentation regarding general emailing
Creation of a new submenu under Applications/General for the Email communication.
Moved advanced of dicuss to this new submenu + adding of content regarding
frequently asked question in support.

Redirection has been done on other files pointing to Discuss/Advanced to match
the new folder email_communication.

Modified content in:
- Email servers: split and move configuration part under email_domain
- Email domain: covering information about SPF DKIM and DMARC configurations by JQU
- Email templates: (how to use the functions) by GOR
- Email common: answering frequently asked questions + common issues by ALA

closes odoo/documentation#1550

X-original-commit: ce8a02d46a
Signed-off-by: Vergote Baptiste (bve) <bve@odoo.com>
2022-02-07 12:11:43 +00:00
Jonathan Castillo
193e22492c [MERGE] Forward-port of branch 13.0 to 14.0 2021-06-04 17:21:14 +02:00
Jonathan Castillo
400b3f52b7 [MOV] general: renames "odoo_basics" into "users" + split content
This commit is part of a larger work to improve the documentation's
structure. The toctree structure used to add levels to create categories
and make the structure visually more understandable.
With the new version of the documentation, plenty of these categories
are now redundant.

Since other docs were moved away from the section "basics" with previous
commits, this category is renamed "users settings"
This commit:
- renames "basics" into "users settings"
- moves the content from "odoo_basics/users" to "users"
  - it moves the content about "access rights" to a child doc

task-2535899
2021-06-04 13:51:18 +02:00
Victor Feyens
8ad392222b [MERGE] Forward-port of branch 13.0 to 14.0 2021-05-17 19:00:31 +02:00
Victor Feyens
87ab494b42 [MERGE] Forward-port of branch 12.0 to 13.0 2021-05-17 18:29:11 +02:00
Antoine Vandevenne (anv)
74c9f94d16 [MERGE] Forward-port of branch 13.0 to 14.0 2021-05-04 16:51:07 +02:00
Antoine Vandevenne (anv)
8a6ad77935 [MERGE] Forward-port of branch 12.0 to 13.0 2021-05-04 16:31:06 +02:00