Commit Graph

56 Commits

Author SHA1 Message Date
Jess Rogers (jero)
c9c0945734 [IMP] helpdesk: track and bill time
closes odoo/documentation#8098

X-original-commit: d8b4b1d60f
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-03-12 12:18:54 +00:00
Jess Rogers (jero)
d13ddab247 [IMP] helpdesk: after sales updates
closes odoo/documentation#8022

X-original-commit: dc0dfea959
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-03-12 12:18:52 +00:00
Jonathan Castillo (jcs)
bf7fa31503 [MOV] documentation structure reorganization
This commit aims to improve the documentation's navigability by
redefining some categories' purposes and titles.

There is a redirection rule for each documentation page moved.
This ensures that users won't have a 404 error message.

task-3217827

closes odoo/documentation#8063

Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>
2024-03-11 23:56:42 +00:00
Jess Rogers (jero)
4a7088e0f9 [IMP] helpdesk: update closing tickets
closes odoo/documentation#8032

X-original-commit: 069ee16ee1
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-03-06 13:28:52 +00:00
Jess Rogers (jero)
41dec87e81 [IMP] helpdesk: update helpcenter doc
closes odoo/documentation#8031

X-original-commit: df48788817
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-03-06 13:28:51 +00:00
Zuzanna Luczynska
1f9c6b3890 [ADD] planning: new page planning basics
New doc concerning planning basics, e.g. creating roles, first shitfs,
configuration, etc.

taskid-3648638

closes odoo/documentation#7763

X-original-commit: 54f7faa593
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Zuzanna Luczynska (zulu) <zulu@odoo.com>
2024-02-22 09:29:41 +00:00
Jess Rogers (jero)
d352aaa160 [IMP] helpdesk: update sla doc
closes odoo/documentation#7769

X-original-commit: 00faf01516
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
Co-authored-by: Zachary Straub <zst@odoo.com>
2024-02-20 13:01:07 +00:00
Jess Rogers (jero)
7ffcc3733a [IMP] helpdesk: update receiving tickets
closes odoo/documentation#7737

X-original-commit: 212da24684
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-02-15 00:45:59 +00:00
Jess Rogers (jero)
629e7ef617 [IMP] helpdesk: getting started doc updates
closes odoo/documentation#7676

X-original-commit: 48bfcc6d93
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
Co-authored-by: larm-odoo <121518652+larm-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: Timothy Kukulka <91896312+tiku-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com>
Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com>
2024-02-09 13:03:32 +00:00
Tom Aarab (toaa)
6c561112a8 [FIX] Project: broken URL
One of the link is broken

taskid-3658558

closes odoo/documentation#7250

X-original-commit: 0311faee2f
Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>
Signed-off-by: Tom Aarab (toaa) <toaa@odoo.com>
2024-01-04 19:10:10 +00:00
John Holton (hojo)
5d7abe69ac [REF] Inventory: Restructure Inventory scope
closes odoo/documentation#6883

X-original-commit: 59791c252b
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-12-11 21:55:49 +00:00
Martin Trigaux
eb0c42803d [FIX] applications: fix typo
X-original-commit: 1a44524ab5
Part-of: odoo/documentation#6730
2023-12-01 13:30:01 +00:00
jopa-odoo
be0eb00c4b [FIX] helpdesk: remove type on receiving tickets page
closes odoo/documentation#6023

X-original-commit: 590fc79726
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
2023-10-06 13:08:59 +00:00
Donatienne Pirlot
ac834e3919 [ADD] forum: create the forum documentation
This PR adds a page describing how to create, use and moderate a forum.
It creates references in the elearning page as karma features are shared.
It removes redundant information from the helpdesk/overview/help_center
page and links back to the more detailed forum page.

task-3283274

closes odoo/documentation#5676

X-original-commit: c60ec48c9d
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
2023-08-29 14:09:49 +00:00
Zuzanna Luczynska
4590a4c25a [ADD] project: recurring tasks, FW port edit 16.2
closes odoo/documentation#5049

Id: 3255317
X-original-commit: c2d174fb4e
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
2023-07-07 17:57:52 +02:00
Jess Rogers (jero)
46d85d4f00 [IMP] helpdesk: update help center documentation
closes odoo/documentation#4875

X-original-commit: bafe824f38
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-06-24 01:03:01 +02:00
Jess Rogers (jero)
1eb2037c30 [IMP] helpdesk: combine and update invoice time docs
closes odoo/documentation#4579

X-original-commit: b7efbb61b1
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
2023-06-01 17:55:15 +02:00
Jonathan Castillo (jcs)
8553f68bb8 [MOV] accounting: restructuration of the accounting documentation
This commit improves the structure of the accounting documentation by
- reducing the levels necessary to reach the information
- grouping some docs
- moving content to their parent category page (content in all levels)
- renaming some sections to reflect the structure of the app better

task-3330093

closes odoo/documentation#4479

X-original-commit: c68cc154ed
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-05-22 11:43:14 +02:00
Jess Rogers (jero)
129a8f33ed [IMP] helpdesk: update aftersales services
closes odoo/documentation#4438

X-original-commit: cbffc99b0f
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-05-15 23:31:42 +02:00
Jess Rogers (jero)
bf294f37cc [IMP] helpdesk: updated 16.0 reporting doc
closes odoo/documentation#4409

X-original-commit: 84390f4461
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-05-11 16:01:22 +02:00
Jess Rogers (jero)
3a124f000c [IMP] helpdesk: update ratings doc
closes odoo/documentation#4252

X-original-commit: 6c6f2398dd
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
2023-04-25 14:07:27 +02:00
Zuzanna Luczynska
1fddd2cd67 [IMP] field service: default warehouse
task-2948598

closes odoo/documentation#4208

X-original-commit: 3ae4fbab84
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-04-19 21:58:42 +02:00
Zuzanna Luczynska
f9e15dffd5 [MOV] field service: improve the structure and merge docs
Currently, there are two pages about onsite interventions in two
separate categories. This task aims to merge both pages into a single
one and remove the useless categories.

task-3275322

closes odoo/documentation#4192

X-original-commit: 151e0554fa
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-04-15 14:54:55 +02:00
Jonathan Castillo (jcs)
5cfec84463 [MOV] live chat: structure
task-3269837

closes odoo/documentation#4129

X-original-commit: 1685449f61
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-04-12 07:07:47 +02:00
Jess Rogers (jero)
e4624b9fdb [IMP] helpdesk: update ticket closing
closes odoo/documentation#4104

X-original-commit: a1b86849b7
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
2023-04-11 18:49:34 +02:00
Jess Rogers (jero)
c44801c718 [IMP] helpdesk: updated sla policies
closes odoo/documentation#4069

X-original-commit: 401a19fcdc
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-04-08 00:54:56 +02:00
Zuzanna Luczynska
ddb34dd21c [ADD] field service: default warehouse
task-2948598

closes odoo/documentation#3999

X-original-commit: 40ef1a26f9
Signed-off-by: zulu-odoo <zulu@odoo.com>
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-04-03 18:08:55 +02:00
Jess Rogers (jero)
ad3ef5bfba [IMP] helpdesk: updated ticketing channels setup
closes odoo/documentation#3881

X-original-commit: ab0d9c239d
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-03-26 10:14:40 +02:00
Jess Rogers (jero)
8bdca172c4 [IMP] helpdesk: updated teams and stages setup content
closes odoo/documentation#3871

X-original-commit: da2e4a1a60
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
Signed-off-by: Zachary Straub (zst) <zst@odoo.com>
2023-03-25 05:24:59 +01:00
Jonathan Castillo (jcs)
65d71dd7be [FIX] *: RST cleanup
RST cleanup to comply with the RST guidelines. This is required so we
can use "make test", as there are currently hundreds of errors. For now,
it is unusable because of the oldest code in this repo.

closes odoo/documentation#3589

X-original-commit: 7ae76bad42
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-02-15 16:03:06 +01:00
Jason Aerts
478fdc07b1 [ADD] project: project creation and management
Adding a project creation and management page for the project app. Forward to master.

closes odoo/documentation#3510

Taskid: 3117349
X-original-commit: 1689b80470
Signed-off-by: Perazzo Loredana (lrpz) <lrpz@odoo.com>
Signed-off-by: Aarab Tom (toaa) <toaa@odoo.com>
2023-02-09 07:50:48 +01:00
Jess Rogers (jero)
ff7c86c91c [IMP] helpdesk: close_ticket.rst cleanup
closes odoo/documentation#3388

X-original-commit: 8396c2a4ad
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
2023-01-24 21:10:44 +01:00
Jason (jaae)
5c8abb54b9 [IMP] project: adding description to app page
closes odoo/documentation#3274

X-original-commit: cfaf4386c2
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-01-03 21:23:00 +01:00
Victor Feyens
c60bc5f919 [FIX] *: enforce 1 newline on files end
Part-of: odoo/documentation#2984
2022-11-18 18:04:49 +01:00
Michelle Vu (mivu)
29f725955d [IMP] helpdesk: update field names and screenshots
In Odoo v15, the field names for "Timesheet on Ticket" and "Time
Reinvoicing" changed to "Timesheets" and "Time Billing", respectively.
The "Tickets" button on the project card is also no longer available in
Odoo v15. Updated the RST file to reflect these changes, and also
updated screenshots to match.

Fixes PR #2094
Closes Odoo Task 2870115

closes odoo/documentation#2580

X-original-commit: 30a38d23d0
Signed-off-by: Victor Feyens (vfe) <vfe@odoo.com>
2022-08-09 14:38:43 +02:00
Michelle Vu (mivu)
9f764682c3 [IMP] helpdesk: clarify postpaid support and delete mentions of tasks
If committed, this will delete mentions of project tasks in the "Invoice
Time Spent on Tickets (Postpaid Support Services)" v14.0 user doc. It
also deletes unnecessary steps and screenshots about creating and
configuring a new Project and updates the steps and screenshots for the
"Create a sales order" and "Link the Helpdesk ticket to the SO" sections.

Fixes PR #1901
Closes Odoo Task 2870104

closes odoo/documentation#2479

X-original-commit: 521cee8aa0
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
2022-07-14 11:43:02 +02:00
Michelle Vu (mivu)
8ffc93b3c1 [IMP] helpdesk: update flow and images for reinvoicing time
closes odoo/documentation#2097

X-original-commit: 00ec789d96
Signed-off-by: Antoine Vandevenne (anv) <anv@odoo.com>
2022-05-27 11:46:02 +02:00
Antoine Vandevenne (anv)
8722ea902e [MOV] content/*: move resource files into their related page's directory
Since odoo/documentation#903, the guideline for the location of new
resource (images, downloadable files, RST includes...) files is to place
those inside the directory of the RST page that references them.

For example, if `doc1.rst` has a reference to `image.png` and to
`download.zip`, the file structure should look like this:

├── parent_doc/
│     └── doc1/
│     │     └── image.png
│     │     └── download.zip
│     └── doc1.rst
│     └── doc2.rst
├── parent_doc.rst

Before this commit, most of the resource files were still located inside
'media' directories holding all the resource files referenced by RST
pages located at the same level as these directories. In the example
above, a single 'media' directory would hold all the resource files
referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from
figuring out easily which resource file was referenced by which RST page
and, thus, lead to unused resource files piling up in the repository. It
also made it more complicated to define codeowners regex rules because a
team could not simply be assigned to `/some_page.*` but needed to be
assigned to both `/some_page\.rst` and to the location of 'media'.

In order to help new content writers figure out the guideline when
taking examples from other RST pages, this commit retroactively applies
the guideline to existing resource files and 'media' directories. The
left-over resource files that are not referenced by any RST page are
removed.

task-2497965

Part-of: odoo/documentation#2068
2022-05-20 14:18:54 +02:00
BVE
f2179ad8a0 [ADD] email_communication: new documentation regarding general emailing
Creation of a new submenu under Applications/General for the Email communication.
Moved advanced of dicuss to this new submenu + adding of content regarding
frequently asked question in support.

Redirection has been done on other files pointing to Discuss/Advanced to match
the new folder email_communication.

Modified content in:
- Email servers: split and move configuration part under email_domain
- Email domain: covering information about SPF DKIM and DMARC configurations by JQU
- Email templates: (how to use the functions) by GOR
- Email common: answering frequently asked questions + common issues by ALA

closes odoo/documentation#1550

X-original-commit: ce8a02d46a
Signed-off-by: Vergote Baptiste (bve) <bve@odoo.com>
2022-02-07 12:11:43 +00:00
Antoine Vandevenne (anv)
be1653cc51 [MERGE] Forward-port of branch 13.0 to 14.0 2021-07-07 15:39:35 +02:00
Fabien Pinckaers
16418c020b [IMP] *: introduce tables of contents in top-level app pages 2021-07-07 14:56:38 +02:00
Antoine Vandevenne (anv)
b30f28a3c4 [MERGE] Forward-port of branch 13.0 to 14.0 2021-06-09 12:22:50 +02:00
Antoine Vandevenne (anv)
251438d569 [MERGE] Forward-port of branch 12.0 to 13.0 2021-06-09 12:10:06 +02:00
Antoine Vandevenne (anv)
1d3375f1a8 [IMP] *: exclude empty TOC pages from search results
When searching for a string that can be found in a TOC page's content,
that page is listed in the search results. This is not a wanted behavior
because TOC pages without the 'show-content' metadata directive are not
supposed to be accessible.

This commit adds a 'nosearch' metadata directive to all TOC pages
without a 'show-content' metadata directive, hence removing them from
search results.

task-2527419
2021-06-09 11:55:34 +02:00
Jonathan Castillo
193e22492c [MERGE] Forward-port of branch 13.0 to 14.0 2021-06-04 17:21:14 +02:00
Jonathan Castillo
400b3f52b7 [MOV] general: renames "odoo_basics" into "users" + split content
This commit is part of a larger work to improve the documentation's
structure. The toctree structure used to add levels to create categories
and make the structure visually more understandable.
With the new version of the documentation, plenty of these categories
are now redundant.

Since other docs were moved away from the section "basics" with previous
commits, this category is renamed "users settings"
This commit:
- renames "basics" into "users settings"
- moves the content from "odoo_basics/users" to "users"
  - it moves the content about "access rights" to a child doc

task-2535899
2021-06-04 13:51:18 +02:00
Jonathan Castillo
2fb77cf3ff [MOV] general: removes main "settings" section + move content
This commit is part of a larger work to improve the documentation's
structure. The toctree structure used to add levels to create categories
and make the structure visually more understandable.
With the new version of the documentation, plenty of these categories
are now redundant.

This commit:
- removes the main "settings" section
  - move its content to general/odoo_basics
- moves "general/mobile" content to "general"
- moves the content of the doc "developer_mode/activate" to "general"
  - it replaces the references to that doc with `:ref:` directives
    rather than `:doc:` directives
  - it is worth noting that it also fixes plenty of links that
    previously referred to "developer_mode" (the category) rather than
	"developer_mode/activate" (the document)

task-2535899
2021-06-04 13:51:18 +02:00
Jonathan Castillo
6940f68cb5 [MOV] general: single docs content up to their parent pages
This commit is part of a larger work to improve the documentation's
structure. The toctree structure used to add levels to create categories
and make the structure visually more understandable.
With the new version of the documentation, plenty of these categories
are now redundant.

This commit improves the structure of the "general" section:
- it moves the content of the doc "in_app_purchase" to its parent page
  "multi_companies"
- it moves the content of the doc "tags/take_tags" to "odoo_basics/tags"
- it moves the content of the doc "manage_multi_companies" to its parent
  page "multi_companies"

task-2535899
2021-06-04 13:51:18 +02:00
Victor Feyens
40afc9d9f0 [MERGE] Forward-port of branch 12.0 to 13.0 2021-05-31 14:54:23 +02:00
Victor Feyens
8ad392222b [MERGE] Forward-port of branch 13.0 to 14.0 2021-05-17 19:00:31 +02:00