documentation/locale/zh_CN/LC_MESSAGES/helpdesk.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2015-TODAY, Odoo S.A.
# This file is distributed under the same license as the Odoo Business package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Gary Wei <Gary.wei@elico-corp.com>, 2017
# Martin Trigaux, 2017
# mrshelly <mrshelly@hotmail.com>, 2018
# 演奏王 <wangwhai@qq.com>, 2019
# Datasource International <Hennessy@datasourcegroup.com>, 2020
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo Business 10.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2018-03-08 14:28+0100\n"
"PO-Revision-Date: 2017-12-13 12:33+0000\n"
"Last-Translator: Datasource International <Hennessy@datasourcegroup.com>, 2020\n"
"Language-Team: Chinese (China) (https://www.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: zh_CN\n"
"Plural-Forms: nplurals=1; plural=0;\n"

#: ../../helpdesk.rst:5
msgid "Helpdesk"
msgstr "服务台"

#: ../../helpdesk/getting_started.rst:3
msgid "Get started with Odoo Helpdesk"
msgstr "‎开始使用 odoo 帮助台‎"

#: ../../helpdesk/getting_started.rst:6
msgid "Overview"
msgstr "概述"

#: ../../helpdesk/getting_started.rst:9
msgid "Getting started with Odoo Helpdesk"
msgstr "‎使用 odoo 服务台入门‎"

#: ../../helpdesk/getting_started.rst:11
msgid "Installing Odoo Helpdesk:"
msgstr "安装 Odoo 服务台:"

#: ../../helpdesk/getting_started.rst:13
msgid "Open the Apps module, search for \"Helpdesk\", and click install"
msgstr "‎打开应用模块, 搜索 \"服务台\", 然后单击安装‎"

#: ../../helpdesk/getting_started.rst:19
msgid "Set up Helpdesk teams"
msgstr "‎设置服务台团队‎"

#: ../../helpdesk/getting_started.rst:21
msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
msgstr "‎默认情况下, Odoo 服务台配备一个名为 \"支持\" 的团队‎"

#: ../../helpdesk/getting_started.rst:26
msgid ""
"To modify this team, or create additional teams, select \"Configuration\" in"
" the purple bar and select \"Settings\""
msgstr "‎要修改此团队, 或创建其他团队, 请在紫色栏中选择 \"配置\", 然后选择 \"设置\"‎"

#: ../../helpdesk/getting_started.rst:32
msgid ""
"Here you can create new teams, decide what team members to add to this team,"
" how your customers can submit tickets and set up SLA policies and ratings. "
"For the assignation method you can have tickets assigned randomly, balanced,"
" or manually."
msgstr ""
"‎在这里, 您可以创建新团队, 决定向该团队添加哪些团队成员、客户如何提交票证以及如何设置 SLA 策略和评级。对于分配方法, "
"您可以有随机、平衡或手动分配的票证。‎"

#: ../../helpdesk/getting_started.rst:38
msgid "How to set up different stages for each team"
msgstr "‎如何为每个团队设置不同的阶段‎"

#: ../../helpdesk/getting_started.rst:40
msgid ""
"First you will need to activate the developer mode. To do this go to your "
"settings module, and select the link for \"Activate the developer mode\" on "
"the lower right-hand side."
msgstr "‎首先, 您将需要激活开发人员模式。为此, 请转到您的设置模块, 然后在右下侧选择 \"激活开发人员模式\" 链接。‎"

#: ../../helpdesk/getting_started.rst:47
msgid ""
"Now, when you return to your Helpdesk module and select \"Configuration\" in"
" the purple bar you will find additional options, like \"Stages\". Here you "
"can create new stages and assign those stages to 1 or multiple teams "
"allowing for customizable stages for each team!"
msgstr ""
"‎现在, 当您返回到您的服务台模块并在紫色栏中选择 \"配置\" 时, 您会发现其他选项, 如 \"阶段\"。在这里, 您可以创建新的阶段, "
"并将这些阶段分配给1个或多个团队, 允许每个团队的可定制阶段!‎"

#: ../../helpdesk/getting_started.rst:53
msgid "Start receiving tickets"
msgstr "‎开始接收凭证‎"

#: ../../helpdesk/getting_started.rst:56
msgid "How can my customers submit tickets?"
msgstr "‎我的客户如何提交凭证？‎"

#: ../../helpdesk/getting_started.rst:58
msgid ""
"Select \"Configuration\" in the purple bar and select \"Settings\", select "
"your Helpdesk team. Under \"Channels you will find 4 options:"
msgstr "‎在紫色栏中选择 \"配置\", 然后选择 \"设置\", 选择您的服务台团队。在 \"渠道, 你会发现4选项:‎"

#: ../../helpdesk/getting_started.rst:64
msgid ""
"Email Alias allows for customers to email the alias you choose to create a "
"ticket. The subject line of the email with become the Subject on the ticket."
msgstr "‎电子邮件别名允许客户通过电子邮件发送您选择创建凭证的别名。电子邮件的主题行成为凭证上的主题。‎"

#: ../../helpdesk/getting_started.rst:71
msgid ""
"Website Form allows your customer to go to "
"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
"form - much like odoo.com/help!"
msgstr ""
"‎网站表格允许您的客户去 yourwebsite.com/helpdesk/support-1/submit, 并通过网站形式提交机票-很像 "
"odoo.com/help!‎"

#: ../../helpdesk/getting_started.rst:78
msgid ""
"Live Chat allows your customers to submit a ticket via Live Chat on your "
"website. Your customer will begin the live chat and your Live Chat Operator "
"can create the ticket by using the command /helpdesk Subject of Ticket."
msgstr ""
"‎实时聊天允许您的客户通过您网站上的实时聊天提交凭据。您的客户将开始实时聊天, 您的实时聊天操作员可以使用凭证的命令/帮助台主题创建凭证。‎"

#: ../../helpdesk/getting_started.rst:86
msgid ""
"The final option to submit tickets is thru an API connection. View the "
"documentation `*here* "
"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."
msgstr ""
"提交票证的最终选项是通过 API 连接。查看文档 \"* 在这里* "
"‎<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."

#: ../../helpdesk/getting_started.rst:91
msgid "Tickets have been created, now what?"
msgstr "‎凭证已经创建, 现在怎么办？‎"

#: ../../helpdesk/getting_started.rst:93
msgid ""
"Now your employees can start working on them! If you have selecting a manual"
" assignation method then your employees will need to assign themselves to "
"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
"adding themselves to the \"Assigned to\" field."
msgstr ""
"‎现在你的员工可以开始工作了!如果您选择了手动分配方法, 那么您的员工将需要使用票证左上方的 \"分配给我\" 按钮或将自己添加到 \"分配给\" "
"字段中来分配自己的票证。‎"

#: ../../helpdesk/getting_started.rst:101
msgid ""
"If you have selected \"Random\" or \"Balanced\" assignation method, your "
"tickets will be assigned to a member of that Helpdesk team."
msgstr "‎如果您选择了 \"随机\" 或 \"平衡\" 分配方法, 您的票证将分配给该服务台团队的成员。‎"

#: ../../helpdesk/getting_started.rst:104
msgid ""
"From there they will begin working on resolving the tickets! When they are "
"completed, they will move the ticket to the solved stage."
msgstr "他们将在此开始处理并解决工单！完成后，他们将工单移至已解决阶段。"

#: ../../helpdesk/getting_started.rst:108
msgid "How do I mark this ticket as urgent?"
msgstr "我如何将工单标记为加急？"

#: ../../helpdesk/getting_started.rst:110
msgid ""
"On your tickets you will see stars. You can determine how urgent a ticket is"
" but selecting one or more stars on the ticket. You can do this in the "
"Kanban view or on the ticket form."
msgstr "工单上可以看到星标。你可在工单上选择一个或多个星标，表明工单紧急程度。你可在看板视图或工单表单中进行此操作。"

#: ../../helpdesk/getting_started.rst:117
msgid ""
"To set up a Service Level Agreement Policy for your employees, first "
"activate the setting under \"Settings\""
msgstr "如要为员工设置服务级协议政策，首先在*设置*下启用设置。"

#: ../../helpdesk/getting_started.rst:123
msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
msgstr "在此选择“配置SLA政策”并点击“创建”。"

#: ../../helpdesk/getting_started.rst:125
msgid ""
"You will fill in information like the Helpdesk team, what the minimum "
"priority is on the ticket (the stars) and the targets for the ticket."
msgstr "你需要填写服务台团队、工单最低优先层级（星标）和工单目标等信息。"

#: ../../helpdesk/getting_started.rst:132
msgid "What if a ticket is blocked or is ready to be worked on?"
msgstr "工单被阻止或已准备好进行处理怎么办？"

#: ../../helpdesk/getting_started.rst:134
msgid ""
"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
"State\" on the ticket. You have 3 options:"
msgstr "如工单无法解决或已被阻止，你可调整工单的“看板状态”。你有3种选择："

#: ../../helpdesk/getting_started.rst:137
msgid "Grey - Normal State"
msgstr "灰色 - 正常状态"

#: ../../helpdesk/getting_started.rst:139
msgid "Red - Blocked"
msgstr "红色 - 已阻止"

#: ../../helpdesk/getting_started.rst:141
msgid "Green - Ready for next stage"
msgstr "绿色 - 准备好进入下一阶段"

#: ../../helpdesk/getting_started.rst:143
msgid ""
"Like the urgency stars you can adjust the state in the Kanban or on the "
"Ticket form."
msgstr "和代表紧急程度的星标类似，你可在看板视图或工单表单中调整其状态。"

#: ../../helpdesk/getting_started.rst:150
msgid "How can my employees log time against a ticket?"
msgstr "我的员工如何凭工单记录时间？"

#: ../../helpdesk/getting_started.rst:152
msgid ""
"First, head over to \"Settings\" and select the option for \"Timesheet on "
"Ticket\". You will see a field appear where you can select the project the "
"timesheets will log against."
msgstr "首先，进入“设置”并选择“工单工时卡”选项。你可在显示的字段中选择记录项目的工时卡。"

#: ../../helpdesk/getting_started.rst:159
msgid ""
"Now that you have selected a project, you can save. If you move back to your"
" tickets, you will see a new tab called \"Timesheets\""
msgstr "现在你已选择一个项目，你可以保存。如你范湖工单，你将看到名为“工时卡”的新选项卡。"

#: ../../helpdesk/getting_started.rst:165
msgid ""
"Here you employees can add a line to add work they have done for this "
"ticket."
msgstr "你的员工可在此添加行，以便添加对此工单所做的工作。"

#: ../../helpdesk/getting_started.rst:169
msgid "How to allow your customers to rate the service they received"
msgstr "如何让客户评价他们获得的服务"

#: ../../helpdesk/getting_started.rst:171
msgid "First, you will need to activate the ratings setting under \"Settings\""
msgstr "首先，你必须在“设置”下启动评分设置"

#: ../../helpdesk/getting_started.rst:176
msgid ""
"Now, when a ticket is moved to its solved or completed stage, it will send "
"an email to the customer asking how their service went."
msgstr "现在，当工单被移动到已解决或已完成阶段时，它会向客户发送邮件，要求其评价获得的服务。"

#: ../../helpdesk/invoice_time.rst:3
msgid "Record and invoice time for tickets"
msgstr "记录工单时间并开具发票"

#: ../../helpdesk/invoice_time.rst:5
msgid ""
"You may have service contracts with your clients to provide them assistance "
"in case of a problem. For this purpose, Odoo will help you record the time "
"spent fixing the issue and most importantly, to invoice it to your clients."
msgstr "你可以与客户签订服务合同，以便在出现问题时为他们提供帮助。为此，Odoo将帮助你记录解决问题所花的时间，以及向客户开具发票。"

#: ../../helpdesk/invoice_time.rst:11
msgid "The modules needed"
msgstr "所需的模块"

#: ../../helpdesk/invoice_time.rst:13
msgid ""
"In order to record and invoice time for tickets, the following modules are "
"needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of "
"them, go to the Apps module, search for it and then click on *Install*."
msgstr "如要记录工单时间并开具发票，需要以下模块：服务台、项目、工时卡、销售。如果你还没有其中某些模块，前往应用程序模块，搜索并点击*安装*。"

#: ../../helpdesk/invoice_time.rst:19
msgid "Get started to offer the helpdesk service"
msgstr "开始提供“服务台”服务"

#: ../../helpdesk/invoice_time.rst:22
msgid "Step 1 : start a helpdesk project"
msgstr "第1步：开启一个服务台项目"

#: ../../helpdesk/invoice_time.rst:24
msgid ""
"To start a dedicated project for the helpdesk service, first go to "
":menuselection:`Project --> Configuration --> Settings` and make sure that "
"the *Timesheets* feature is activated."
msgstr "如要为“服务台”服务开启专门项目，首先前往:menuselection:`项目 --> 配置 -->设置`并确保启用*工时卡*功能。"

#: ../../helpdesk/invoice_time.rst:31
msgid ""
"Then, go to your dashboard, create the new project and allow timesheets for "
"it."
msgstr "然后，进入仪表板，创建新项目并允许它使用工时卡。"

#: ../../helpdesk/invoice_time.rst:35
msgid "Step 2 : gather a helpdesk team"
msgstr "第2步：召集服务台团队"

#: ../../helpdesk/invoice_time.rst:37
msgid ""
"To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> "
"Configuration --> Helpdesk Teams` and create a new team or select an "
"existing one. On the form, tick the box in front of *Timesheet on Ticket* to"
" activate the feature. Make sure to select the helpdesk project you have "
"previously created as well."
msgstr ""
"如要建立一个负责服务台的团队，前往:menuselection:`服务台 --> 配置 --> "
"服务台团队`并创建一个新团队或选择现有团队。在表单中，勾选*工单工时卡*，启用该功能。注意还需选择你之前已经创建的服务台项目。"

#: ../../helpdesk/invoice_time.rst:47
msgid "Step 3 : launch the helpdesk service"
msgstr "第3步：启动服务台服务"

#: ../../helpdesk/invoice_time.rst:49
msgid ""
"Finally, to launch the new helpdesk service, first go to "
":menuselection:`Sales --> Configuration --> Settings` and make sure that the"
" *Units of Measure* feature is activated."
msgstr "最后，如要启动新的服务台服务，首先前往:menuselection:`销售 --> 配置 --> 设置`并确保启用*计量单位*功能。"

#: ../../helpdesk/invoice_time.rst:56
msgid ""
"Then, go to :menuselection:`Products --> Products` and create a new one. "
"Make sure that the product is set as a service."
msgstr "然后，前往:menuselection:`产品 --> 产品`并创建新产品。确保将该产品设置为服务。"

#: ../../helpdesk/invoice_time.rst:63
msgid ""
"Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any "
"unit will do."
msgstr "我们建议你在这里将*计量单位*设置为*小时*，但你也可设置任意单位。"

#: ../../helpdesk/invoice_time.rst:66
msgid ""
"Finally, select the invoicing management you would like to have under the "
"*Sales* tab of the product form. Here, we recommend the following "
"configuration :"
msgstr "之后，在产品表单*销售*选项卡下面选择你的发票管理。在这里，我们建议以下配置："

#: ../../helpdesk/invoice_time.rst:73
msgid "Now, you are ready to start receiving tickets !"
msgstr "现在，你已准备好开始接受工单！"

#: ../../helpdesk/invoice_time.rst:76
msgid "Solve issues and record time spent"
msgstr "解决问题并记录花费的时间"

#: ../../helpdesk/invoice_time.rst:79
msgid "Step 1 : place an order"
msgstr "第1步：下单"

#: ../../helpdesk/invoice_time.rst:81
msgid ""
"You are now in the Helpdesk module and you have just received a ticket from "
"a client. To place a new order, go to :menuselection:`Sales --> Orders --> "
"Orders` and create one for the help desk service product you have previously"
" recorded. Set the number of hours needed to assist the client and confirm "
"the sale."
msgstr ""
"现在，你在服务台模块，刚收到客户提交的工单。如要下新订单，前往:menuselection:`销售 --> 订单 --> "
"订单`并为你之前记录的服务台服务产品创建订单。设置协助客户所需的小时数并确认销售。"

#: ../../helpdesk/invoice_time.rst:91
msgid "Step 2 : link the task to the ticket"
msgstr "第2步：将任务关联到工单"

#: ../../helpdesk/invoice_time.rst:93
msgid ""
"If you access the dedicated helpdesk project, you will notice that a new "
"task has automatically been generated with the order. To link this task with"
" the client ticket, go to the Helpdesk module, access the ticket in question"
" and select the task on its form."
msgstr "如你访问专门的服务台项目，会注意到已自动创建订单的新任务。如要将该任务与客户工单关联，前往服务台模块，访问该工单并在其表单上选择任务。"

#: ../../helpdesk/invoice_time.rst:102
msgid "Step 3 : record the time spent to help the client"
msgstr "第3步：记录帮助客户所用的时间"

#: ../../helpdesk/invoice_time.rst:104
msgid ""
"The job is done and the client's issue is sorted out. To record the hours "
"performed for this task, go back to the ticket form and add them under the "
"*Timesheets* tab."
msgstr "工作完成，客户问题已解决。如要记录执行此任务所用的小时数，返回工单表单并添加到*工时卡*选项卡之下。"

#: ../../helpdesk/invoice_time.rst:112
msgid ""
"The hours recorded on the ticket will also automatically appear in the "
"Timesheet module and on the dedicated task."
msgstr "工单上记录的小时数也会自动出现在工时卡模块和对应的任务上。"

#: ../../helpdesk/invoice_time.rst:116
msgid "Step 4 : invoice the client"
msgstr "第4步：向客户开具发票"

#: ../../helpdesk/invoice_time.rst:118
msgid ""
"To invoice the client, go back to the Sales module and select the order that"
" had been placed. Notice that the hours recorded on the ticket form now "
"appear as the delivered quantity."
msgstr "如要向客户开具发票，返回销售模块并选择相应订单。注意工单表单上记录的小时数现在显示为已交付数量。"

#: ../../helpdesk/invoice_time.rst:125
msgid ""
"All that is left to do, is to create the invoice from the order and then "
"validate it. Now you just have to wait for the client's payment !"
msgstr "‎剩下要做的就是从订单中创建发票, 然后对其进行验证。现在你只需要等待客户的付款!‎"