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Odoo.com accounts
This documentation is dedicated to edits made to an Odoo.com account. The following processes describe how to delete an Odoo.com account, and how to change the password on an Odoo.com account.
Delete Odoo.com account
To delete an Odoo.com account, start by clicking the profile icon in the upper-right corner
(represented by the username and icon) to reveal a drop-down menu. From the drop-down menu, select
{guilabel}My Odoo.com account, which reveals the user portal.
From the user portal, the delete option can be accessed by going to {menuselection}My Account --> Edit Security Settings --> Delete Account. It can also be accessed by going to
https://www.odoo.com/my/home.
:::{danger} Deleting an Odoo account is irreversible. Be careful performing this action, as the Odoo.com account is not retrievable once deleted. :::
Upon clicking the {guilabel}Delete Account button, a pop-up window appears, requesting
confirmation for the account deletion.
:align: center
:alt: Clicking on the Delete Account button will populate a window verifying the change.
To confirm the deletion, enter the {guilabel}Password and the {guilabel}Login for the account
being deleted. Then, click the {guilabel}Delete Account button to confirm the deletion.
(odoocom-change-password)=
Odoo.com account password change
To change an Odoo.com account password, first login into the Odoo.com user account from the Odoo.com
login page. After logging-in, go to the upper-right corner of the screen, and click the {guilabel}▼ (down arrow) icon next to the profile icon. Then, select {guilabel}My Account, and a portal
dashboard appears.
To change the Odoo.com password, click on the {guilabel}Edit Security Settings link, below the
{menuselection}Account Security section. Next, make the necessary changes by typing in the current
{guilabel}Password, {guilabel}New Password, and verify the new password. Lastly, click on
{guilabel}Change Password to complete the password change.
:::{note} If a customer would like to change the login, contact Odoo support here. :::
:::{note} Passwords for Odoo.com users and portal users remain separate, even if the same email address is used. :::
Add two-factor authentication
To add two-factor authentication, login into the Odoo.com user account from the Odoo.com login page.
After logging-in, go to the upper-right corner of the screen, and click the {guilabel}▼ (down arrow) icon next to the {guilabel}profile icon. Then, select {guilabel}My Account, and a portal
dashboard appears.
If the user would like to turn on two-factor authentication (2FA) for Odoo.com access, click on the
{guilabel}Edit Security Settings link below the {menuselection}Account Security section.
Click on {guilabel}Enable two-factor authentication to turn on {abbr}2FA (two-factor authentication). Then, confirm the current password in the {guilabel}Password field. Next, click
on {guilabel}Confirm Password. Following that, activate {abbr}2FA (two-factor authentication) in
a {abbr}2FA (two-factor authentication) app (Google Authenticator, Authy, etc.), by scanning the
{guilabel}QR code or entering a {guilabel}Verification Code.
Finally, click on {guilabel}Enable two-factor authentication to complete the setup.
:::{note}
Under {guilabel}My Account Odoo.com users can also access the following:
- {guilabel}
My Partner dashboard - {guilabel}
My In-App Services - {guilabel}
My Apps Dashboard:::