6.5 KiB
Sell event tickets
Odoo Events provides users with the ability to create custom event tickets (and ticket tiers), with various price points.
It also allows them to sell event tickets in two different ways: via standard sales orders, and online through an integrated website.
Odoo also simplifies the ticket-purchasing process by providing plenty of payment method options.
:::{tip}
To learn more about how to create custom tickets (and ticket tiers) for events, check out the
{doc}create_events documentation.
:::
Configuration
In order to sell event tickets in Odoo, some settings must first be enabled.
First, navigate to {menuselection}Events app --> Configuration --> Settings. In the
{guilabel}Registration section, there are two different settings: {guilabel}Tickets and
{guilabel}Online Ticketing.
The {guilabel}Tickets setting allows users to sell event tickets with standard sales orders.
The {guilabel}Online Ticketing setting allows users to sell event tickets online through their
integrated Odoo website.
To activate a setting, tick the checkbox beside the desired feature's label, and click
{guilabel}Save to finish enabling it.
:::{note}
If these options are not enabled, a default {guilabel}Register button becomes available for
visitors to interact with and procure free registrations to the event.
:::
:align: center
:alt: View of the settings page for Odoo Events.
With those settings enabled, Odoo automatically creates a new Product Type called, Event Ticket, which is accessible on every product form. Odoo also creates three event registration products (with the Product Type set to Event Ticket) that can be used or modified for event tickets.
:::{important} When creating a new event registration product, the Product Type must be set to Event Ticket on the product form, in order for it to be selected in the Product column under the Tickets tab on an event form.
:align: center
:alt: View of an event form highlighting the column product under the tickets tab in
: Odoo.
:::
:::{note}
Any event with paid tickets sold, features a {icon}fa-dollar {guilabel}Sales smart button at
the top of the event form, where the respective sales orders attributed to those ticket sales
become available.
:align: center
:alt: View of an event's form and the sales smart button in Odoo Events.
Clicking the {icon}fa-dollar {guilabel}Sales smart button reveals a separate page, showcasing
all the sales orders (standard and/or online) related to tickets that have been sold for that
specific event.
:::
Sell event tickets with the Sales app
To sell event tickets with sales orders, start by navigating to the {menuselection}Sales app.
Then, click {guilabel}New to open a new quotation form.
After filling out the top portion of the form with the appropriate customer information, click
{guilabel}Add a product in the {guilabel}Order Lines tab. Then, in the {guilabel}Product
column, select (or create) an event registration product configured with its {guilabel}Product Type set to {guilabel}Event Ticket on its product form.
Once an event registration product is selected, a {guilabel}Configure an event pop-up window
appears.
:align: center
:alt: Standard 'Configure an event' pop-up window that appears on an event ticket sales
: order.
From the {guilabel}Configure an event pop-up window, select to which event this ticket purchase is
related to in the {guilabel}Event field drop-down menu. Then, in the {guilabel}Event Ticket
drop-down menu, select which ticket tier the customer wishes to purchase, if there are multiple
tiers configured for that event.
When all the desired configurations are complete, click {guilabel}Ok. Doing so returns the user to
the sales order, with the event registration ticket product now present in the {guilabel}Order Lines tab. The user can proceed to confirm and close the sale, per the usual process.
:::{tip}
To re-open the Configure an event pop-up window, hover over the event registration product name
in the {guilabel}Order Lines tab, and click on the {icon}fa-pencil {guilabel}(pencil) icon.
:::
Sell event tickets through the Website app
When a visitor arrives on the register page of the event website, they can click the
{guilabel}Register button to purchase a ticket to the event.
:::{note}
If the visitor is not already on the register page of the event website, clicking
{guilabel}Register on the event website's submenu redirects them to the proper
register page. From there, they can click the {guilabel}Register button to begin the ticket
purchasing process.
:::
If different ticket tiers are configured for the event, the visitor is presented with a
{guilabel}Tickets pop-up window.
:align: center
:alt: The tickets pop-up window that appears on the event's website when 'Register'
: is clicked.
From here, visitors select which ticket tier they would like to purchase, along with a quantity,
using the numerical drop-down menu available to the right of their desired ticket. Once the desired
selections have been entered, the visitor then clicks the {guilabel}Register button.
Then, an {guilabel}Attendees pop-up window appears, containing all the questions that have been
configured in the Questions tab of the event form for this particular event.
:align: center
:alt: The attendees pop-up window that appears on the event's website when 'Ok' is
: clicked.
If multiple tickets are being purchased at once, there are numbered sections for each individual ticket registrant, each containing the same questions. However, if any question has been configured with the Ask once per order setting, that question is only asked once -- and not for every attendee making the reservation in the order.
With all necessary information entered, the visitor can then click the {guilabel}Go to Payment
button. Doing so first takes the visitor to a {guilabel}Billing confirmation page, followed by a
{guilabel}Payment confirmation page, where they can utilize any configured payment method set up
in the database to complete the order.
Then, once the purchase is complete on the front-end of the website, the subsequent sales order is instantly accessible in the back-end of the database.
:::{seealso}
{doc}create_events
:::