290 lines
12 KiB
Plaintext
290 lines
12 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Martin Trigaux, 2020
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# Jeffery CHEN Fan <jeffery9@gmail.com>, 2020
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# Datasource International <Hennessy@datasourcegroup.com>, 2020
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# Mandy Choy <mnc@odoo.com>, 2020
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 13.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2020-09-22 16:26+0200\n"
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"PO-Revision-Date: 2020-09-22 14:41+0000\n"
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"Last-Translator: Mandy Choy <mnc@odoo.com>, 2020\n"
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"Language-Team: Chinese (China) (https://www.transifex.com/odoo/teams/41243/zh_CN/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: zh_CN\n"
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"Plural-Forms: nplurals=1; plural=0;\n"
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#: ../../livechat/overview.rst:3
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msgid "Overview"
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msgstr "概述"
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#: ../../livechat/overview/get_started.rst:3
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msgid "Get Started with Live Chat"
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msgstr "如何开始使用在线客服应用程序"
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#: ../../livechat/overview/get_started.rst:5
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msgid ""
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"Live Chat has the highest satisfaction rating of any communication tool. It "
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"allows fast responses and it is accessible and convenient, as your customers"
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" can keep doing what they are doing while interacting with you. Remember: "
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"your customers want to talk to you, so let's make it easy."
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msgstr ""
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"在所有通讯工具中，在线客服的满意度是最高的。 它可以快速响应，并且易于访问和方便使用，因为您的客户在与您互动时可以继续做自己正在做的事情。 "
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"请记住：您的客户想与您联系，所以让我们使其变得简单。"
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#: ../../livechat/overview/get_started.rst:10
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msgid "Set up"
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msgstr "设置"
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#: ../../livechat/overview/get_started.rst:12
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msgid ""
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"Once *Live Chat* is installed on your database, if your website was created "
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"with Odoo, the application is automatically added to it. All that is left to"
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" do is to go to :menuselection:`Website --> Configuration --> Settings --> "
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"Live Chat`."
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msgstr ""
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"在数据库上安装了 *在线客服* 后，如果您的网站是使用Odoo创建的，该应用程序会自动添加到其中。 现在你只需前往:menuselection:`网站 "
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"--> 设置 -->在线客服` 。"
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#: ../../livechat/overview/get_started.rst:21
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msgid ""
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"Select the channel to be linked to your website or create one on the fly."
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msgstr "选择要链接到您的网站的频道，或即时创建一个频道。"
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#: ../../livechat/overview/get_started.rst:27
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msgid "For both scenarios, under:"
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msgstr "在这两种情况下，请参阅:"
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#: ../../livechat/overview/get_started.rst:30
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msgid ""
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"- **Operators**: add agents to respond to the chat requests. Add as many as "
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"you like, and keep in mind that operators that do not show any activity in "
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"Odoo for more than 30min are considered disconnected."
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msgstr ""
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"-**操作员**：添加代理以回应聊天请求。 可根据需要添加数量，并且请记住，在Odoo中未进行任何活动超过30分钟的操作员将被视为断开连接。"
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#: ../../livechat/overview/get_started.rst:33
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msgid ""
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"- **Options**: set the default text to be shown on the live chat button; an "
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"automated welcome message to be seen by visitors when a conversation is "
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"initiated, and the text that prompts the user to initiate a chat."
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msgstr "- **选项** ：设置要在在线客服按钮上显示的默认文本； 发起对话时访问者可以看到自动的欢迎信息，以及提示用户发起聊天的文本。"
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#: ../../livechat/overview/get_started.rst:36
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msgid ""
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"- **Channel Rules**: choose an action for a given URL, and/or per country. "
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"In the example below, the chat window automatically pops-up 3 seconds after "
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"users (from any country) land on the contact us page."
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msgstr ""
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"- **频道规则** ：为指定的网址和/或每个国家/地区选择一个操作。 在下面的示例中，用户（来自任何国家/地区）当登陆 *联系我们* "
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"页面3秒后，聊天窗口会自动弹出。"
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#: ../../livechat/overview/get_started.rst:43
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msgid ""
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"GeoIP, which refers to the process of finding a computer terminal’s "
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"geographical location by its IP address, must be installed on your server. "
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"Otherwise, under *Channel Rules*, countries are not taken into account."
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msgstr "必须在服务器上安装GeoIP，这是指通过IP地址查找计算机终端地理位置的过程。 否则，根据 *频道规则* ，不会考虑国家/地区。"
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#: ../../livechat/overview/get_started.rst:48
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msgid "External options"
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msgstr "外部选项"
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#: ../../livechat/overview/get_started.rst:51
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msgid ""
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"If your website was not created with Odoo, you can find the code to be added"
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" to your own, under the *Widget* tab."
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msgstr "如果您的网站不是使用Odoo创建的，则可以在 *Widget* 标签下找到要添加到自己的代码中。"
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#: ../../livechat/overview/get_started.rst:52
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msgid ""
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"Odoo also offers an URL you can send to users so they can have access to a "
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"single live chat page."
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msgstr "Odoo还提供了可以发送给用户的URL，以便他们可以访问单个在线客服页面。"
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#: ../../livechat/overview/get_started.rst:59
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msgid "Managing chat requests"
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msgstr "管理聊天请求"
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#: ../../livechat/overview/get_started.rst:61
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msgid ""
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"Conversations initiated by visitors pop up as a direct message, and are "
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"shown in *Discuss*. Therefore, inquiries can be answered wherever you are in"
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" Odoo."
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msgstr "访客发起的对话会作为私聊信息直接弹出，并显示在 *讨论* 中。 因此，无论您在Odoo的任何地方都可以回答查询。"
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#: ../../livechat/overview/get_started.rst:69
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msgid ""
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"Conversations are dispatched based on the current workload of the online "
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"operators."
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msgstr "根据在线运营商当前的工作量调度访客发起的对话。"
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#: ../../livechat/overview/get_started.rst:72
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msgid "Leave or join a channel"
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msgstr "离开或加入频道"
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#: ../../livechat/overview/get_started.rst:74
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msgid ""
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"Go to :menuselection:`Website --> Configuration --> Settings`, access your "
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"channel under *Live Chat*, and *Join Channel* or *Leave Channel*."
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msgstr ""
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"转到 :menuselection:`网站 --> 设置 --> 设定，在 *在线客服* 下访问您的频道选择 *加入频道* 或 *离开频道* 。"
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#: ../../livechat/overview/get_started.rst:82
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#: ../../livechat/overview/responses.rst:48
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msgid ":doc:`ratings`"
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msgstr ":doc:`ratings`"
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#: ../../livechat/overview/get_started.rst:83
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#: ../../livechat/overview/ratings.rst:45
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msgid ":doc:`responses`"
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msgstr ":doc:`响应`"
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#: ../../livechat/overview/ratings.rst:3
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msgid "Ratings"
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msgstr "点评"
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#: ../../livechat/overview/ratings.rst:5
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msgid ""
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"Giving users the opportunity to rate their interactions can help you "
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"improving the experience you offer. That means staying on top of your "
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"customers' needs, besides keeping track of your operators’ performances."
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msgstr "让用户有机会为他们的互动评分，可以帮助您改善所提供的服务体验。 这意味着除了跟踪运营商的绩效外，还要满足客户的需求。"
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#: ../../livechat/overview/ratings.rst:10
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msgid "Customer Rating"
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msgstr "客户点评"
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#: ../../livechat/overview/ratings.rst:12
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msgid ""
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"Once the user chooses to close the chat window, he can rate his interaction."
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msgstr "一旦用户选择关闭聊天窗口，他可以评价他的互动。"
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#: ../../livechat/overview/ratings.rst:14
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msgid ""
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"If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing "
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"for an explanation is shown."
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msgstr "如果用户 *不满意* 或 *高度不满意* ，则会显示一个允许解释的字段。"
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#: ../../livechat/overview/ratings.rst:15
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msgid "A copy of the conversation can also be sent by email."
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msgstr "对话副本也可以通过电子邮件发送。"
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#: ../../livechat/overview/ratings.rst:22
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msgid "The rating is shown on the chat window itself for the operator."
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msgstr "该等级显示在操作员的聊天窗口上。"
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#: ../../livechat/overview/ratings.rst:28
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msgid "And under :menuselection:`Report --> Customer Ratings`."
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msgstr "并在 :menuselection:`报告 -> 客户评分`下。"
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#: ../../livechat/overview/ratings.rst:35
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msgid "Make the rating public"
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msgstr "公开评分"
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#: ../../livechat/overview/ratings.rst:37
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msgid ""
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"Go to :menuselection:`Website --> Configuration --> Settings`, access your "
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"channel form, click on *Go to Website* and on *Unpublished*, to publish the "
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"rating of that channel on your website."
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msgstr ""
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"转到 :menuselection:`网站 --> 设置 --> 设定`,访问您的频道表单，单击 *转到网站* 和 *未发布* "
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"，以在您的网站上发布该频道的等级。"
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#: ../../livechat/overview/responses.rst:3
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msgid "Commands and Canned Responses"
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msgstr "命令和预设回复"
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#: ../../livechat/overview/responses.rst:5
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msgid ""
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"Using canned responses can help you save time and have a previous, well-"
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"thought response, to some of your most common questions and comments."
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msgstr "使用预设回复可以帮助您节省时间，并对一些最常见的问题和评论做出事先考虑周全的答复。"
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#: ../../livechat/overview/responses.rst:9
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msgid "Use commands"
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msgstr "使用命令"
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#: ../../livechat/overview/responses.rst:11
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msgid ""
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"Commands are shortcuts that do specific actions within the chat window:"
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msgstr "命令是在聊天窗口中执行特定操作的快捷方式："
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#: ../../livechat/overview/responses.rst:13
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msgid "**/help**: shows a help message."
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msgstr "**/help**: 显示帮助信息。"
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#: ../../livechat/overview/responses.rst:14
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msgid "**/helpdesk**: creates a helpdesk ticket."
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msgstr "**/helpdesk**: 创建一个支持请求。"
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#: ../../livechat/overview/responses.rst:15
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msgid "**/helpdesk_search**: searches for a helpdesk ticket."
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msgstr "**/helpdesk_search**:搜索支持请求。"
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#: ../../livechat/overview/responses.rst:16
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msgid "**/history**: shows the last 15 visited pages."
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msgstr "**/history**: 显示最近访问的15个页面。"
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#: ../../livechat/overview/responses.rst:17
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msgid "**/lead**: creates a new lead."
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msgstr "**/lead**:创造新的销售线索。"
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#: ../../livechat/overview/responses.rst:18
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msgid "**/leave**: leaves the channel."
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msgstr "**/leave**: 离开频道。"
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#: ../../livechat/overview/responses.rst:0
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msgid ""
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"- For *helpdesk tickets*: make sure the application is installed on your "
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"database and the option *Live Chat* under :menuselection:`Helpdesk --> "
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"Configuration --> Helpdesk Teams` is enabled."
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msgstr ""
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"-对于 *支持请求* ：确保已在数据库中安装了服务台应用程序，并启用在 :menuselection:` *帮助台* --> 设置 --> "
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"帮助台团队` 下的 *在线客服*选项。"
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#: ../../livechat/overview/responses.rst:0
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msgid ""
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"- For *leads*: the *CRM* application must be installed on your database."
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msgstr "-对于 *线索* ：必须在数据库上安装 *CRM* 应用程序。"
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#: ../../livechat/overview/responses.rst:26
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msgid ""
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"To access the ticket or lead created from the chat, click on the shortcut "
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"link."
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msgstr "要访问通过聊天创建的支持请求或销售线索，请单击快捷链接。"
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#: ../../livechat/overview/responses.rst:33
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msgid ""
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"Helpdesk tickets created from the chat automatically add the conversation as"
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" a description of the ticket. The same goes for the creation of a lead."
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msgstr "通过聊天创建的支持请求会自动将对话添加为请求的描述。 创建销售线索也是如此。"
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#: ../../livechat/overview/responses.rst:37
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msgid "Send canned responses"
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msgstr "发送预设回复"
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#: ../../livechat/overview/responses.rst:40
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msgid ""
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"Canned responses allow you to have a full piece of text being placed when "
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"you type a shortcut word. To create them, go to :menuselection:`Live Chat "
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"--> Configuration --> Canned Responses`."
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msgstr ""
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"预设回复可让您在键入快捷方式单词时放置一整段文字。 要创建它们，请转到 :menuselection:`在线客服 --> 设置 --> 预设回复`。"
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#: ../../livechat/overview/responses.rst:41
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msgid ""
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"To use them during a conversation, simply type **:** followed by the "
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"shortcut word you created."
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msgstr "要在对话中使用它们，只需键入 **:** ，然后输入您创建的快捷方式单词。"
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