1423 lines
59 KiB
Plaintext
1423 lines
59 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
|
||
# Copyright (C) Odoo S.A.
|
||
# This file is distributed under the same license as the Odoo package.
|
||
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
|
||
#
|
||
# Translators:
|
||
# Antonio Trueba, 2021
|
||
# Martin Trigaux, 2021
|
||
# Jesús Alan Ramos Rodríguez <alan.ramos@jarsa.com.mx>, 2021
|
||
# Alejandro Kutulas <alk@odoo.com>, 2021
|
||
# Jesse Garza <jga@odoo.com>, 2021
|
||
# José Cabrera Lozano <jose.cabrera@edukative.es>, 2021
|
||
# Daniela Cervantes <dace@odoo.com>, 2021
|
||
# Braulio D. López Vázquez <bdl@odoo.com>, 2022
|
||
#
|
||
#, fuzzy
|
||
msgid ""
|
||
msgstr ""
|
||
"Project-Id-Version: Odoo 14.0\n"
|
||
"Report-Msgid-Bugs-To: \n"
|
||
"POT-Creation-Date: 2021-08-10 09:10+0000\n"
|
||
"PO-Revision-Date: 2021-05-18 05:18+0000\n"
|
||
"Last-Translator: Braulio D. López Vázquez <bdl@odoo.com>, 2022\n"
|
||
"Language-Team: Spanish (https://www.transifex.com/odoo/teams/41243/es/)\n"
|
||
"MIME-Version: 1.0\n"
|
||
"Content-Type: text/plain; charset=UTF-8\n"
|
||
"Content-Transfer-Encoding: 8bit\n"
|
||
"Language: es\n"
|
||
"Plural-Forms: nplurals=2; plural=(n != 1);\n"
|
||
|
||
#: ../../content/applications/services.rst:5
|
||
msgid "Services"
|
||
msgstr "Servicios"
|
||
|
||
#: ../../content/applications/services/fsm.rst:8
|
||
msgid "Field Service"
|
||
msgstr "Servicio de Campo"
|
||
|
||
#: ../../content/applications/services/fsm.rst:11
|
||
msgid ""
|
||
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
|
||
"service-49>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/helpdesk.rst:5
|
||
#: ../../content/applications/services/helpdesk.rst:8
|
||
msgid "Helpdesk"
|
||
msgstr "Mesa de Ayuda"
|
||
|
||
#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
|
||
msgid "Plan onsite interventions from helpdesk tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:4
|
||
msgid ""
|
||
"The integration with the Helpdesk app lets your helpdesk team manage "
|
||
"intervention requests directly. Planning field service tasks from tickets "
|
||
"speeds up your processes."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:8
|
||
msgid "Configure the helpdesk team"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
|
||
" a team and enable *Onsite Interventions*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:16
|
||
msgid ""
|
||
"The helpdesk tickets of the team now display the *Plan Intervention* button."
|
||
" Click on it to create a new task under your field service project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/sales.rst:5
|
||
msgid "Sales"
|
||
msgstr "Ventas"
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
|
||
msgid "Create onsite interventions from sales orders"
|
||
msgstr ""
|
||
"Cree intervenciones en la ubicación del cliente a partir de pedidos de "
|
||
"ventas"
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:4
|
||
msgid ""
|
||
"Allowing your sales team to open onsite interventions creates a seamless "
|
||
"experience for your customers. They can receive a quotation they first have "
|
||
"to approve before the work even starts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:8
|
||
msgid "Configure a product"
|
||
msgstr "Configurar un producto"
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
|
||
msgid ""
|
||
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
|
||
"create or edit a product."
|
||
msgstr ""
|
||
"Vaya a: menuselection: `Servicio de Campo -> Configuración -> Productos` y "
|
||
"cree o edite un producto."
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11
|
||
msgid ""
|
||
"Under the *General Information* tab, select *Service* as *Product Type*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13
|
||
msgid ""
|
||
"Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing "
|
||
"Policy*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15
|
||
msgid "Select *Create a task in an existing project* as *Service Tracking*."
|
||
msgstr ""
|
||
"Seleccione * Crear una tarea en un proyecto existente * como * Seguimiento "
|
||
"de servicios *."
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17
|
||
msgid "Select your *Project*."
|
||
msgstr "Seleccione su *Proyecto*."
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:19
|
||
msgid ""
|
||
"If you use them, select your *Worksheet Template* and then click on *Save*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:25
|
||
msgid ""
|
||
"From the *Sales* app, create a quotation with the product and confirm it. A "
|
||
"task is automatically set up under your Field Service project. It is "
|
||
"directly accessible from the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk.rst:11
|
||
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced.rst:5
|
||
msgid "Advanced"
|
||
msgstr "Avanzado"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
|
||
msgid "After Sales Features"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
|
||
msgid ""
|
||
"As your business grows, having the right tool to support your helpdesk team "
|
||
"on recording, tracking and managing issues raised easy and efficiently, is "
|
||
"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
|
||
" returns, products, repairs, grant coupons, and even plan onsite "
|
||
"interventions from a ticket’s page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
|
||
msgid "Set up the after sales services"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
|
||
"Onsite Interventions*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
|
||
msgid "Generate credit notes from tickets"
|
||
msgstr "Generar notas de crédito desde los tickets"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
|
||
msgid ""
|
||
"You can use a credit note to refund a customer or adjust the amount due. For"
|
||
" that, simply go to your ticket page, click on *Refund* and select the "
|
||
"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
|
||
"you can *Post* it while still being in the *Helpdesk* app."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
|
||
msgid "Allow product returns from tickets"
|
||
msgstr "Permitir la devolución de productos de las entradas"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
|
||
msgid ""
|
||
"The process of a product return from your customer back to your warehouse is"
|
||
" taken into action when, at the ticket page, you choose the option *Return*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
|
||
msgid "Grant coupons from tickets"
|
||
msgstr "Da cupones a partir de tickets "
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
|
||
msgid ""
|
||
"First, be sure to have your *Coupon Program* planned in the *Sales* or "
|
||
"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
|
||
"*Coupon*, and choose the respective one."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
|
||
msgid "Repairs from tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
|
||
msgid ""
|
||
"Clicking on *Repair* option, on your ticket page, a new repair order form is"
|
||
" shown. Fill in the information as needed and choose the next step."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
|
||
msgid "Plan onsite interventions from tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
|
||
msgid ""
|
||
"At the ticket's page click on *Plan Intervention*, and set up your onsite "
|
||
"intervention exactly the same way as if you were on the *Field Service* "
|
||
"application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
|
||
msgid ""
|
||
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
|
||
"programs-640?fullscreen=1>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
|
||
msgid "Allow Customers to Close their Tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
|
||
msgid ""
|
||
"Allowing customers to close their tickets gives them autonomy and minimize "
|
||
"misunderstandings about when an issue is considered solved, or not. It makes"
|
||
" communication and actions more efficient."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:9
|
||
msgid "Configure the feature"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:11
|
||
msgid ""
|
||
"To configure the feature go to :menuselection:`Helpdesk --> Settings --> "
|
||
"Helpdesk Teams --> Edit` and enable *Ticket closing*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:18
|
||
msgid ""
|
||
"In order to designate to which stage the ticket migrates to once it is "
|
||
"closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:25
|
||
msgid ""
|
||
"You can either create a new Kanban stage or work with an existing one. For "
|
||
"both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` "
|
||
"and enable *Closing Stage*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
|
||
msgid ""
|
||
"If a closing stage is not specified, by default, the ticket is moved to the "
|
||
"last stage; contrarily, if you have more than one stage set as closing, the "
|
||
"ticket is put in the first one."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:36
|
||
msgid "The Costumer Portal"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:38
|
||
msgid ""
|
||
"Now, once the user logs into his Portal, the option *Close this ticket* is "
|
||
"available."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:45
|
||
msgid "Get reports on tickets closed by costumers"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:47
|
||
msgid ""
|
||
"To do an analysis of the tickets that have been closed by costumers go to "
|
||
":menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add "
|
||
"Custom filter --> Closed by partner --> Applied`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview.rst:5
|
||
#: ../../content/applications/services/timesheets/overview.rst:5
|
||
msgid "Overview"
|
||
msgstr "Información general"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
|
||
msgid "Forum and eLearning"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
|
||
msgid "Forum"
|
||
msgstr "Foro"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
|
||
msgid ""
|
||
"To go above and beyond email, live chat, web forms, and phone lines, offer "
|
||
"your customers a support forum. This way, customers might become more "
|
||
"attached to your company as they would be investing time to get into details"
|
||
" of your business. You also encourage the exchange of experiences and "
|
||
"knowledge, supporting the feeling of belonging to a community (your "
|
||
"community!)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
|
||
msgid "Set up"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
|
||
"enable *Help Center*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
|
||
msgid ""
|
||
"Create, or edit a forum by clicking on the external link. Among the editing "
|
||
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
|
||
"one answer is allowed per question or *Discussions*: multiple answers are "
|
||
"allowed per question."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
|
||
msgid ""
|
||
"From now on, logged in users can start their discussions. To keep track of "
|
||
"posts, go to :menuselection:`Website --> Forum --> Posts`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
|
||
msgid ""
|
||
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
|
||
"the ticket's page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
|
||
msgid "eLearning"
|
||
msgstr "eLearning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
|
||
msgid ""
|
||
"In addition to a forum, offer online courses. When doing so, you link your "
|
||
"customers and users’ needs and questions to useful content, helping to boost"
|
||
" efficiency as they can also find their answers there."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *eLearning*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
|
||
msgid ""
|
||
"Once the structure and content of your course are ready, *Publish* it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
|
||
msgid ""
|
||
"To keep track of your course statistics, go to *eLearning* and *View "
|
||
"Course*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
|
||
msgid "Todo"
|
||
msgstr "Todo"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
|
||
msgid ""
|
||
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
|
||
"AVAILABLE!"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
|
||
msgid "Getting Started"
|
||
msgstr "Primeros pasos"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
|
||
msgid ""
|
||
"Helpdesk teams provide your customers with support to queries or errors they"
|
||
" might encounter while using your product/service. Therefore, a successful "
|
||
"scheme where you can organize multiple teams with their customized pipeline,"
|
||
" visibilities settings, and ticket traceability is essential."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
|
||
msgid "Set up teams"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
|
||
msgid ""
|
||
"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
|
||
msgid ""
|
||
"Setting up multiple teams allows you to group tickets by your channels "
|
||
"(example: BE/US), or by your support services' types (example: IT, "
|
||
"accounting, admin, etc.)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
|
||
msgid "Team’s productivity and visibility"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:23
|
||
msgid ""
|
||
"Teams can have individual *Assignment Methods* to ensure that tickets get "
|
||
"redirected to the right person:"
|
||
msgstr ""
|
||
"Los equipos pueden tener *métodos de asignación* individuales para "
|
||
"garantizar que los tickets se redireccionen a la persona adecuada:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
|
||
msgid ""
|
||
"*Manually*: tickets are manually assigned, allowing employees to manage "
|
||
"their own workload and target tickets they are experts at;"
|
||
msgstr ""
|
||
"*Manual*: los tickets se asignan manualmente, lo que permite a los empleados"
|
||
" gestionar su propia carga de trabajo y enfocarse en tickets de temas que "
|
||
"dominen."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:28
|
||
msgid ""
|
||
"*Random*: tickets are randomly assigned and everyone gets the same amount. "
|
||
"This method ensures that all tickets are handled as the assignment happens "
|
||
"automatically;"
|
||
msgstr ""
|
||
"*Aleatorio*: los tickets se asignan de forma aleatoria y todos reciben la "
|
||
"misma cantidad. Este método garantiza que se gestionen todos los tickets, ya"
|
||
" que la asignación se realiza de manera automática."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:30
|
||
msgid ""
|
||
"*Balanced*: tickets are assigned to the person with the least amount of "
|
||
"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
|
||
"that all tickets get to be taken care of."
|
||
msgstr ""
|
||
"*Balanceado*: los tickets se asignan a la persona la menor cantidad de "
|
||
"tickets para que todos tengan la misma cantidad. Así garantiza que se "
|
||
"trabajen todos los tickets."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:40
|
||
msgid ""
|
||
"For the *Random* and *Balanced* assignment methods, you can set the *Team "
|
||
"Members* among whom tickets are assigned. Leave the field empty to include "
|
||
"all employees (with the proper access rights)."
|
||
msgstr ""
|
||
"Para los métodos de asignación *Aleatorio* y *Balanceado*, puede establecer "
|
||
"los *Miembros del equipo* a quienes se asignan los tickets. Deje el campo en"
|
||
" blanco para incluir a todos los empleados (con los derechos de acceso "
|
||
"adecuados)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
|
||
msgid ""
|
||
"The *Team Visibility* feature allows you to specify who can see and access "
|
||
"the team’s tickets. Therefore, ticket’s with sensible information are only "
|
||
"seen by the right people. Leave the field empty to include all employees "
|
||
"(with the proper access rights)."
|
||
msgstr ""
|
||
"La función de *Visibilidad del equipo* le permite especificar quién puede "
|
||
"ver y acceder a los tickets del equipo. Por lo tanto, solo las personas "
|
||
"adecuadas pueden ver los tickets con información delicada. Deje el campo en "
|
||
"blanco para incluir a todos los empleados (con los derechos de acceso "
|
||
"adecuados)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
|
||
msgid "Set up stages and share it among teams"
|
||
msgstr "Establecer etapas y compartirlas entre los equipos"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:48
|
||
msgid ""
|
||
"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
|
||
"Stages`. Then, create and/or edit stages as you need and set specific teams "
|
||
"to use certain stages under *Team*."
|
||
msgstr ""
|
||
"Para establecer etapas, vaya a :menuselection:`Servicio de asistencia--> "
|
||
"Configuración --> Etapas`. Posteriormente, cree y/o edite las etapas que "
|
||
"necesite y establezca equipos específicos para que usen ciertas etapas en "
|
||
"*Equipo*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:55
|
||
msgid ""
|
||
"Stages can be shared between one or multiple teams, allowing you to adapt "
|
||
"the pipeline to your individual needs. They also apply a visibility and "
|
||
"access rule, as other teams are not able to see or use the stage."
|
||
msgstr ""
|
||
"Se pueden compartir las etapas entre uno o varios equipos, lo que le permite"
|
||
" adaptar el flujo según sus necesidades individuales. También aplican una "
|
||
"regla de visibilidad y acceso, ya que otros equipos no pueden ver o usar la "
|
||
"etapa."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
|
||
msgid ":doc:`/applications/general/users`"
|
||
msgstr ":doc:`/applications/general/users`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
|
||
msgid "Ratings"
|
||
msgstr "Valoraciones"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
|
||
msgid ""
|
||
"Allow customers to rate their experience with your helpdesk teams to "
|
||
"strengthen your credibility and gain their trust. Reviews can also influence"
|
||
" a customer’s decision and open space for feedback that can help you improve"
|
||
" the quality of your services."
|
||
msgstr ""
|
||
"Permiten a los clientes calificar su experiencia con sus equipos de Servicio"
|
||
" de asistencia para fortalecer su credibilidad y ganarse su confianza. Las "
|
||
"reseñas también pueden influir en la decisión de un cliente y tener un "
|
||
"espacio abierto a la retroalimentación puede ayudarle a mejorar la calidad "
|
||
"de sus servicios."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Ratings on tickets*. The feature automatically adds a default email "
|
||
"template on the non-folded *closing stage(s)* of that team."
|
||
msgstr ""
|
||
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipos "
|
||
"de servicio de asistencia` y habilite la función de *Calificación de "
|
||
"tickets*. Esta función agrega automáticamente una plantilla de correo "
|
||
"electrónico determinada en la *etapa o etapas de cierre* sin plegar de ese "
|
||
"equipo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
|
||
msgid ""
|
||
"To edit the email template and the stage(s) set as the closing ones, go to "
|
||
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
|
||
" Stage*."
|
||
msgstr ""
|
||
"Para editar la plantilla de correo electrónico y la etapa o etapas "
|
||
"establecidas como de cierre, vaya a la vista de kanban de su equipo de "
|
||
"Servicio de asistencia y haga clic en *Ajustes* y luego en *Editar etapa*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
|
||
msgid ""
|
||
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
|
||
"an email is sent to the customer."
|
||
msgstr ""
|
||
"Una vez que el ticket llegue a la etapa o etapas designadas como *etapas de "
|
||
"cierre*, se envía un correo electrónico al cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
|
||
msgid ""
|
||
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
|
||
"Satisfaction* link on the main dashboard, and through *Reporting*."
|
||
msgstr ""
|
||
"Las valoraciones se pueden ver en el chatter de cada ticket, en el enlace de"
|
||
" *Ver la satisfacción del cliente* en el tablero principal, y en *Reportes*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
|
||
msgid "Ratings visible on the customer portal"
|
||
msgstr "Valoraciones visibles en el portal del cliente"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
|
||
" team’s name on their ticket, customers can see its ratings."
|
||
msgstr ""
|
||
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipos "
|
||
"de Servicio de asistencia` y habilite la función *Mostrar las valoraciones "
|
||
"en el portal del cliente*. Ahora, al hacer clic en el nombre del equipo de "
|
||
"Servicio de asistencia en el ticket, los clientes pueden ver sus "
|
||
"valoraciones."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
|
||
msgid ":doc:`../advanced/close_tickets`"
|
||
msgstr ":doc:`../advanced/close_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||
msgid "Start Receiving Tickets"
|
||
msgstr "Empezar a recibir tickets"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
|
||
msgid ""
|
||
"Offering a variety of channels from where your customers can contact you "
|
||
"grants them flexibility and the right to choose the best one for themselves."
|
||
" And, in order to make sure inquiries across all channels get addressed, it "
|
||
"is essential to have a solution where all interactions come in one place."
|
||
msgstr ""
|
||
"Ofrecer una variedad de canales en los que sus clientes puedan ponerse en "
|
||
"contacto con usted les otorga flexibilidad y el derecho a elegir el mejor "
|
||
"para ellos. Y, para asegurarse de que se atienden las consultas en todos los"
|
||
" canales, es esencial contar con una solución en la que todas las "
|
||
"interacciones se produzcan en un solo lugar."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
|
||
msgid "Channels options to submit tickets"
|
||
msgstr "Opciones de canales para enviar tickets"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
|
||
"enable the following features as you want them to be available to your "
|
||
"users."
|
||
msgstr ""
|
||
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipos "
|
||
"de servicio de asistencia`, y habilite las siguientes funciones ya que desea"
|
||
" que estén disponibles para sus usuarios."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
|
||
msgid "Email Alias"
|
||
msgstr "Seudónimo de correo electrónico"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
|
||
msgid ""
|
||
"Let your customers submit tickets by sending an email to your support email "
|
||
"address. The subject line of the email becomes the title of the ticket and "
|
||
"the content is shown in the Chatter."
|
||
msgstr ""
|
||
"Permita que sus clientes envíen tickets al enviar un correo a su dirección "
|
||
"de correo electrónico de soporte. La línea de asunto del correo se convierte"
|
||
" en el título del ticket y el contenido se muestra en el chatter."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
|
||
msgid ""
|
||
"Select *Configure domain name* to be redirected to *Settings* and, from "
|
||
"there, enable *External Email Servers* to determine or change your *Alias "
|
||
"Domain*."
|
||
msgstr ""
|
||
"Seleccione *Configurar nombre del dominio* para ser redirigido a los "
|
||
"*Ajustes* y ahí habilitar los *Servidores externos de correo electrónico* "
|
||
"para determinar o cambiar su *Dominio de seudónimo*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35
|
||
msgid ""
|
||
"Using your own email server is required to send and receive emails in Odoo "
|
||
"Community and Enterprise. Online users benefit from a ready-to-use email "
|
||
"server."
|
||
msgstr ""
|
||
"Es necesario que use su propio servidor de correo electrónico para enviar y "
|
||
"recibir correos electrónicos en Odoo Community y Enterprise. Los usuarios de"
|
||
" la edición en línea ya disponen de un servidor de correo electrónico listo "
|
||
"para usar."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39
|
||
msgid "Website Form"
|
||
msgstr "Formulario de sitio web"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41
|
||
msgid ""
|
||
"Allow your customers to submit a ticket by filling in a form through your "
|
||
"website."
|
||
msgstr ""
|
||
"Permita que sus clientes envíen tickets al completar un formulario en su "
|
||
"sitio web."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42
|
||
msgid ""
|
||
"Once the feature is activated, get redirected to your website by clicking on"
|
||
" *Go to Website*."
|
||
msgstr ""
|
||
"Una vez que active la función, se le redirigirá a su sitio web al hacer clic"
|
||
" en *Ir al sitio web*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"From the website page customize the form as you like. Then, publish it by "
|
||
"clicking on *Unpublished*."
|
||
msgstr ""
|
||
"En la página del sitio web, personalice el formulario como desee. "
|
||
"Posteriormente, publíquelo al hacer clic en *Sin publicar*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
|
||
msgid "Live Chat"
|
||
msgstr "Chat en vivo"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59
|
||
msgid ""
|
||
"Through live interactions with your website visitors, helpdesk tickets can "
|
||
"be instantly created and redirected to the right person."
|
||
msgstr ""
|
||
"Mediante las interacciones en vivo con los visitantes de su sitio web, los "
|
||
"tickets de Servicio de asistencia se pueden crear y redireccionar a la "
|
||
"persona adecuada de forma instantánea."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
|
||
msgid ""
|
||
"Click on your helpdesk team's name - for the example below: *Customer Care* "
|
||
"- and :doc:`set up your channel "
|
||
"</applications/websites/livechat/overview/get_started>`."
|
||
msgstr ""
|
||
"Haga clic en el nombre de su equipo de Servicio de asistencia, para el "
|
||
"ejemplo a continuación: *Atención al cliente* y :doc:`configure su canal "
|
||
"</applications/websites/livechat/overview/get_started>`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68
|
||
msgid ""
|
||
"Now, your operators can create tickets by using the :doc:`command "
|
||
"</applications/websites/livechat/overview/responses>` */helpdesk "
|
||
"(subject_of_ticket)*."
|
||
msgstr ""
|
||
"Ahora sus operadores pueden crear tickets al usar el :doc:`comando "
|
||
"</applications/websites/livechat/overview/responses>` */serviciodeasistencia"
|
||
" (asunto_del_ticket)*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72
|
||
msgid "Prioritize tickets"
|
||
msgstr "Priorizar tickets"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
|
||
" top of your list on the Kanban view."
|
||
msgstr ""
|
||
"Utilice las estrellas para priorizar sus tickets. Los más urgentes aparecen "
|
||
"en la parte superior de su lista en la vista de kanban."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77
|
||
msgid "1 star = *Low priority*"
|
||
msgstr "1 estrella = *Baja prioridad*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
|
||
msgid "2 stars = *High priority*"
|
||
msgstr "2 estrellas = *Alta prioridad*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr "3 estrellas = *Urgente*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
|
||
msgid ":doc:`sla`"
|
||
msgstr ":doc:`sla`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89
|
||
msgid ":doc:`/applications/productivity/discuss/advanced/email_servers`"
|
||
msgstr ":doc:`/applications/productivity/discuss/advanced/email_servers`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||
msgid "Reports for a Better Support"
|
||
msgstr "Reportes para un mejor soporte"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"An efficient customer service solution should have a built-in reporting "
|
||
"option. Reports allow you to track trends, identify areas for improvement, "
|
||
"manage employees’ workloads and, most importantly, meet your customer’s "
|
||
"expectations."
|
||
msgstr ""
|
||
"Una solución eficiente de atención al cliente debe tener una opción de "
|
||
"reportes integrada. Los reportes le permiten llevar un seguimiento de las "
|
||
"tendencias, identificar áreas de oportunidad, gestionar la carga de trabajo "
|
||
"de los empleados y, sobre todo, satisfacer las expectativas de sus clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
|
||
msgid "Cases"
|
||
msgstr "Casos"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
|
||
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
|
||
msgstr ""
|
||
"Algunos ejemplos de los reportes que la aplicación de Servicio de asistencia"
|
||
" de Odoo puede generar son:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:14
|
||
msgid "The number of tickets *grouped by* team and ticket type."
|
||
msgstr "El número de tickets *agrupados por* equipo y tipo de ticket."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:17
|
||
msgid ""
|
||
"In this manner, you are able to evaluate which ticket types have been the "
|
||
"most frequent ones, plus the workload of your teams."
|
||
msgstr ""
|
||
"De esta forma, puede evaluar qué tipos de tickets son los más frecuentes, "
|
||
"además de la carga de trabajo de sus equipos."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:19
|
||
msgid ""
|
||
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
|
||
"Period* or a *Previous Year*."
|
||
msgstr ""
|
||
"Aplique los *Rangos de tiempo* si desea hacer una comparación con un "
|
||
"*periodo anterior* o un *año anterior*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:25
|
||
msgid "The number of tickets closed per day, per team."
|
||
msgstr "El número de tickets cerrados por día, por equipo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:27
|
||
msgid ""
|
||
"Get an overview of how many requests each team is closing per day in order "
|
||
"to measure their performance. Identify productivity levels to understand how"
|
||
" many requests they are able to handle."
|
||
msgstr ""
|
||
"Obtenga un resumen de cuántas solicitudes cierra cada equipo al día para "
|
||
"medir su rendimiento. Identifique los niveles de productividad para "
|
||
"comprender cuántas solicitudes son capaces de gestionar."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
|
||
msgstr ""
|
||
"Filtre por *Persona asignada* para ver los Indicadores clave de rendimiento "
|
||
"(KPI) por agente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:37
|
||
msgid ""
|
||
"The number of hours tickets are taking to be solved, grouped by team and "
|
||
"ticket type."
|
||
msgstr ""
|
||
"El número de horas que tardan los tickets en ser resueltos, agrupado por "
|
||
"equipo y tipo de ticket."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:39
|
||
msgid ""
|
||
"Check if your expectations are met by *measuring* the *Time to close "
|
||
"(hours)*. Your customers not only expect fast responses but they also want "
|
||
"their issues to be handled quickly."
|
||
msgstr ""
|
||
"Compruebe si se cumplen sus expectativas *midiendo* el *Tiempo de cierre "
|
||
"(horas)*. Sus clientes no solo esperan respuestas rápidas, sino que también "
|
||
"quieren que sus problemas se atiendan con rapidez."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
|
||
msgid "Save filters"
|
||
msgstr "Guardar filtros"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:50
|
||
msgid ""
|
||
"Save the filters you use the most and avoid having to reconstruct them every"
|
||
" time they are needed. To do so, set the groups, filters, and measures "
|
||
"needed. Then, go to *Favorites*."
|
||
msgstr ""
|
||
"Guarde los filtros que más utiliza y evite tener que volver a crearlos cada "
|
||
"vez que los necesita. Para hacerlo, establezca los grupos, filtros y medidas"
|
||
" que necesita. Luego, vaya a *Favoritos*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:59
|
||
msgid ":doc:`receiving_tickets`"
|
||
msgstr ":doc:`receiving_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||
msgid "Service Level Agreements (SLA)"
|
||
msgstr "Acuerdos de nivel de servicio (SLA)"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"Service Level Agreements (SLA) are commitments you make with your customers "
|
||
"to outline how a service is delivered. It bolsters trust between you and "
|
||
"your customers as it makes clear what needs to be done, to what standard, "
|
||
"and when."
|
||
msgstr ""
|
||
"Los Acuerdos de nivel de servicio (SLA) son compromisos que hace con sus "
|
||
"clientes para describir cómo se presta un servicio. Refuerza la confianza "
|
||
"entre usted y sus clientes, ya que aclara lo que hay que hacer, con qué "
|
||
"estándar y cuándo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||
msgid "Create your policies"
|
||
msgstr "Crear sus políticas"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
|
||
msgid ""
|
||
"First, enable the feature on the settings of the team you would like "
|
||
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
|
||
"--> Helpdesk Teams`."
|
||
msgstr ""
|
||
"Primero, habilite la función en los ajustes del equipo al que desea aplicar "
|
||
"las políticas, vaya a :menuselection:`Servicio de asistencia --> "
|
||
"Configuración --> Equipos de Servicio de asistencia`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"Create your policies through the team’s settings page or go to "
|
||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||
msgstr ""
|
||
"Cree sus políticas en la página de ajustes del equipo o vaya a "
|
||
":menuselection:`Servicio de asistencia --> Configuración --> Políticas SLA`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||
msgid ""
|
||
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
|
||
" a ticket needs to have for the policy to be applied."
|
||
msgstr ""
|
||
"Elija el **Equipo** para el que la política es relevante y la **Prioridad "
|
||
"mínima** que un ticket necesita tener para que la política se aplique."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
|
||
msgid ""
|
||
"**Target** is the stage a ticket needs to reach within the period defined to"
|
||
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
|
||
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
|
||
"a ticket has more than one policy applied to it, the closest deadline of all"
|
||
" SLAs is the one considered."
|
||
msgstr ""
|
||
"El **Objetivo** es la etapa a la que el ticket debe llegar en el periodo "
|
||
"definido para satisfacer el SLA. El periodo se basa en la fecha de creación "
|
||
"del ticket, y se establece una fecha límite en el formulario del ticket una "
|
||
"vez que coincida con una regla de política de SLA. Si más de una política "
|
||
"aplica a un ticket, se elige la fecha límite más cercana de todos los SLA."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
|
||
msgid ""
|
||
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
|
||
"the deadline field is not shown anymore."
|
||
msgstr ""
|
||
"Cuando un ticket ha satisfecho una política de SLA, la etiqueta SLA aparece "
|
||
"en verde y el campo de la fecha límite ya no se muestra."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
|
||
msgid "SLA Analysis"
|
||
msgstr "Análisis del SLA"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
|
||
" *Filters* and *Group by* to identify tickets that should be prioritized and"
|
||
" keep track of upcoming deadlines."
|
||
msgstr ""
|
||
"Vaya a :menuselection:`Servicio de asistencia --> Reportes --> Análisis del "
|
||
"estado del SLA`. Aplique *Filtros* y *Agrupar por* para identificar tickets "
|
||
"que se deben priorizar y llevar el seguimiento de las próximas fechas "
|
||
"límite."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
|
||
msgid "Timesheet and Invoice"
|
||
msgstr "Hojas de horas y Facturación"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
|
||
msgstr ""
|
||
"Facturar el tiempo dedicado en tickets (servicios de soporte prepagados)"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
|
||
msgid ""
|
||
"Have the option to work with prepaid support services, meaning that a sales "
|
||
"order and a corresponding invoice are issued and, once the service is done, "
|
||
"you can deduct the time spent. Odoo allows it to happen because the "
|
||
"applications are fully integrated, resulting in faster responses to your "
|
||
"customer needs."
|
||
msgstr ""
|
||
"Tiene la opción de trabajar con servicios de soporte prepagados, lo que "
|
||
"significa que se emite una orden de venta y una factura correspondiente y, "
|
||
"una vez realizado el servicio, se puede deducir el tiempo dedicado. Odoo lo "
|
||
"permite porque las aplicaciones están totalmente integradas, lo que da lugar"
|
||
" a respuestas más rápidas a las necesidades de sus clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
|
||
msgid "Step 1: Set up a helpdesk team"
|
||
msgstr "Paso 1: Configurar un equipo de Servicio de asistencia"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create"
|
||
" or edit an existing team, and enable *Timesheet on Ticket* and *Time "
|
||
"Reinvoicing*."
|
||
msgstr ""
|
||
"Vaya a :menuselection:`Servicio de asistencia --> Configuración --> Equipos "
|
||
"de Servicio de asistencia`, cree o edite un equipo existente y habilite las "
|
||
"funciones *Hoja de horas en el ticket* y *Volver a facturar el tiempo*."
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
|
||
msgid ""
|
||
"Select or create a project under *Timesheet on Ticket*. The selected/created"
|
||
" is the one at which employees timesheet on by default. However, it can be "
|
||
"ultimately modified on each ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
|
||
msgid "Step 2: Set up a service"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Configuration --> Settings` and enable "
|
||
"*Units of Measure* to optionally be able to choose *hours* (for example) as "
|
||
"the unit of measure of your service."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
|
||
msgid ""
|
||
"Then, go to :menuselection:`Sales --> Products --> Products`, create or edit"
|
||
" an existing one, and set its *Product Type* as *Service*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
|
||
msgid ""
|
||
"Now, select the invoicing management you would like to have under the "
|
||
"*Sales* tab. We recommend the following configuration:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
|
||
msgid ""
|
||
"This configuration ensures that the customer is invoiced by the number of "
|
||
"hours predicted in the sales order, meaning that less or extra hours "
|
||
"recorded are not taken into account. It also ensures that every time a sales"
|
||
" order is confirmed, a new task is created under the right project, "
|
||
"automating the process."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
|
||
msgid ""
|
||
"We recommend setting up a specific project, as it was done for this flow "
|
||
"example. The important thing to remember is that the sales order item needs "
|
||
"to be set on the corresponding project or task, in order to reinvoice the "
|
||
"time spent on a ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
|
||
msgid "Prevision an invoice and record time"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
|
||
msgid "Step 1: Place an order"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
|
||
msgid ""
|
||
"Go to :menuselection:`Sales --> Orders --> Orders` and create one for the "
|
||
"helpdesk service product you have previously set up, with the customer who "
|
||
"needs the ticket to be opened. Set the number of hours needed to assist the "
|
||
"customer and *Confirm* the order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
|
||
msgid "Step 2: Invoice the customer"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
|
||
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
|
||
msgid "Step 3: Link the task to the ticket"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
|
||
msgid ""
|
||
"Now, in *Helpdesk*, create or edit the respective ticket and link it to the "
|
||
"task created by the confirmation of the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
|
||
msgid "Step 4: Record the time spent"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
|
||
msgid ""
|
||
"Still on the respective helpdesk ticket, record the hours performed under "
|
||
"the *Timesheets* tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
|
||
msgid ""
|
||
"Note that the hours recorded on the ticket form are shown on the *Delivered*"
|
||
" column in the sales order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
|
||
msgid ""
|
||
"Hours recorded on the ticket are automatically shown in *Timesheets* and on "
|
||
"the dedicated task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
|
||
msgid ":doc:`reinvoice_from_project`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
|
||
msgid ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
|
||
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
|
||
msgid ""
|
||
"Directly pull the billable time you have tracked on your helpdesk tickets "
|
||
"into sales orders and invoices through a project task. It gives you more "
|
||
"control over what you charge your client, and it is more efficient."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:10
|
||
msgid "Configuration"
|
||
msgstr "Configuración"
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk team --> Edit`"
|
||
" and enable the options *Timesheet on Ticket* and *Time Reinvoicing*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
|
||
msgid ""
|
||
"Under *Timesheet on Ticket*, choose the *Project* to which tickets (and "
|
||
"timesheets) will be linked by default. Open its *External link* to enable "
|
||
"the feature *Bill from tasks*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:22
|
||
msgid "Create a sales order and an invoice"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:24
|
||
msgid ""
|
||
"Now, once you have recorded the time you spent on the helpdesk ticket, under"
|
||
" the *Timesheets* tab, access the task clicking on its name."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:31
|
||
msgid "*Create Sales Order* and proceed to create the invoice."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:8
|
||
msgid "Project"
|
||
msgstr "Proyecto"
|
||
|
||
#: ../../content/applications/services/project.rst:11
|
||
#: ../../content/applications/services/timesheets.rst:11
|
||
msgid ""
|
||
"`Odoo Tutorials: Project and Timesheets "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks.rst:5
|
||
msgid "Tasks"
|
||
msgstr "Tareas"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:3
|
||
msgid "Create Project's Tasks from an Email Alias"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:5
|
||
msgid ""
|
||
"When you already have an email address that customers know from the top of "
|
||
"their heads, changing it is the last thing you want to do. Instead, link "
|
||
"that address to your project and transform those conversations into "
|
||
"structured work. It automatically creates a task in the first stage of a "
|
||
"project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:11
|
||
msgid "Set up an incoming email server"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:14
|
||
msgid ""
|
||
"On the *Settings* application, enable *External Email Servers* and define "
|
||
"the incoming email alias you would like to use."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:15
|
||
msgid ""
|
||
"**For more information**: "
|
||
":doc:`/applications/productivity/discuss/advanced/email_servers`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:18
|
||
msgid "Configure the email alias in your project"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:22
|
||
msgid ""
|
||
"Now that you have the incoming email server set up, go to "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
|
||
"*Emails* tab, define the wanted email alias and choose the policy to receive"
|
||
" a message."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:23
|
||
msgid "In addition, you can now directly set it when creating a new project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:30
|
||
msgid ""
|
||
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
|
||
"followers of the task."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:32
|
||
msgid "The email can be seen under the name of your project on the dashboard."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets.rst:8
|
||
msgid "Timesheets"
|
||
msgstr "Partes de horas"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:3
|
||
msgid "Create Timesheets upon Time Off Validation"
|
||
msgstr "Cree hojas de horas después de la validación de tiempo libre"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:5
|
||
msgid ""
|
||
"Odoo automatically timesheets on project/tasks upon time off requests. This "
|
||
"allows for better overall control over the validation of timesheets, as it "
|
||
"does not leave place for forgetfulness and questions after hours that have "
|
||
"not been timesheeted by the employee."
|
||
msgstr ""
|
||
"Odoo planifica automáticamente las horas trabajadas en proyectos / tareas "
|
||
"cuando se solicita tiempo libre. Esto permite un mejor control general sobre"
|
||
" la validación de las hojas de horas, ya que no deja lugar para el olvido y "
|
||
"las preguntas fuera del horario que no han sido escritas por el empleado."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:9
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
|
||
" change the *Project* and *Task* set by default, if you like."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
|
||
" or create the needed type, and decide if you would like the requests to be "
|
||
"validated or not."
|
||
msgstr ""
|
||
"Vaya a: menuselection: `Tiempo libre -> Configuración -> Tipos de tiempo "
|
||
"libre`. Seleccione o cree el tipo necesario y decida si desea que las "
|
||
"solicitudes se validen o no."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:26
|
||
msgid ""
|
||
"Now, once the employee has requested his time off and the request has been "
|
||
"validated (or not, depending on the setting chosen), the time is "
|
||
"automatically allocated on *Timesheets*, under the respective project and "
|
||
"task."
|
||
msgstr ""
|
||
"Ahora, una vez que el empleado ha solicitado su tiempo libre y la solicitud "
|
||
"ha sido validada (o no, según la configuración elegida), el tiempo se asigna"
|
||
" automáticamente en * Hojas de horas *, bajo el respectivo proyecto y tarea."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:27
|
||
msgid ""
|
||
"On the example below, the user requested *Paid Time off* from July 13th to "
|
||
"15th."
|
||
msgstr ""
|
||
"En el siguiente ejemplo, el usuario solicitó * Tiempo libre pagado * del 13 "
|
||
"al 15 de julio."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:33
|
||
msgid ""
|
||
"Considering that validation is not required, the requested time off is "
|
||
"automatically displayed in *Timesheets*. If validation is necessary, the "
|
||
"time is automatically allocated after the responsible person for validating "
|
||
"does it so."
|
||
msgstr ""
|
||
"Teniendo en cuenta que no se requiere validación, el tiempo libre solicitado"
|
||
" se muestra automáticamente en * Hojas de horas *. Si la validación es "
|
||
"necesaria, el tiempo se asigna automáticamente después de que la persona "
|
||
"responsable de la validación lo haga."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:41
|
||
msgid ""
|
||
"Click on the magnifying glass, hovering over the concerned cell, to access "
|
||
"all the aggregated data on that cell (day), and see details regarding the "
|
||
"project/task."
|
||
msgstr ""
|
||
"Haga clic en la lupa, colocando el cursor sobre la celda correspondiente, "
|
||
"para acceder a todos los datos agregados en esa celda (día) y ver los "
|
||
"detalles sobre el proyecto / tarea."
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:7
|
||
msgid "What can I expect from the support service?"
|
||
msgstr "¿Qué puedo esperar del equipo de soporte?"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:11
|
||
msgid "5 days a week"
|
||
msgstr "5 días a la semana"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:13
|
||
msgid ""
|
||
"Your Odoo Online subscription includes **unlimited 24hr support at no extra "
|
||
"cost, Monday to Friday**. Our teams are located around the world to ensure "
|
||
"you have support, no matter your location. Your support representative could"
|
||
" be communicating to you from San Francisco, Belgium, or India!"
|
||
msgstr ""
|
||
"Tu suscripción online incluye **soporte ilimitado 24 horas sin costo extra, "
|
||
"lunes a viernes**. Nuestros equipos están localizados alrededor del mundo "
|
||
"para asegurar que tengas soporte, sin importar tu ubicación. ¡Tu asesor de "
|
||
"soporte puede estar en San Francisco, Bélgica, o India!"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:18
|
||
msgid ""
|
||
"Our support team can be contacted through our `online support form "
|
||
"<https://www.odoo.com/help>`__."
|
||
msgstr ""
|
||
"Nuestro equipo de soporte puede ser contactado a través de nuestro "
|
||
"`formulario de soporte online <https://www.odoo.com/help>`__."
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:22
|
||
msgid "What kind of support is included?"
|
||
msgstr "¿Qué tipo de soporte está incluido?"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:24
|
||
msgid ""
|
||
"Providing you with relevant material (guidelines, product documentation, "
|
||
"etc...)"
|
||
msgstr ""
|
||
"Proveerte con material relevante (guías, documentación de producto, etc...)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:26
|
||
msgid ""
|
||
"Answers to issues that you may encounter in your standard Odoo database (eg."
|
||
" “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
|
||
msgstr ""
|
||
"Respuestas a preguntas o problemas relacionados con tu base de datos de Odoo"
|
||
" estándar (por ej., “No puedo cerrar mi Punto de Venta” o “¿Dónde puedo "
|
||
"encontrar los KPI's de ventas?”)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:28
|
||
msgid "Questions related to your account, subscription, or billing"
|
||
msgstr "Preguntas relacionadas con tu cuenta, suscripción, o facturación."
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:29
|
||
msgid ""
|
||
"Bug resolution (blocking issues or unexpected behaviour not due to "
|
||
"misconfiguration or customization)"
|
||
msgstr ""
|
||
"Resolución de \"bugs\" (problemas que estén bloqueando el servicio o "
|
||
"comportamientos inesperados que no se deban a configuraciones erróneas o "
|
||
"personalizaciones)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:31
|
||
msgid ""
|
||
"Issues that might occur in a test database after upgrading to a newer "
|
||
"version"
|
||
msgstr ""
|
||
"Situaciones que pueden ocurrir en una base de datos de prueba después de "
|
||
"actualizar a una nueva versión"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:33
|
||
msgid ""
|
||
"*Odoo Support does not make changes to your production database without your"
|
||
" agreement and gives you the material and knowledge to do it yourself!*"
|
||
msgstr ""
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:38
|
||
msgid "What kind of support is not included?"
|
||
msgstr "¿Qué tipo de soporte no está incluido?"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:40
|
||
msgid ""
|
||
"Questions that require us to understand your business processes in order to "
|
||
"help you implement your database"
|
||
msgstr ""
|
||
"Preguntas relacionadas a la implementación de tu base de datos que requieran"
|
||
" que entendamos tus procesos de negocio específicos"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:42
|
||
msgid ""
|
||
"Training on how to use our software (we will direct you to our many "
|
||
"resources)"
|
||
msgstr ""
|
||
"Entrenamiento en cómo usar el software (te dirigiremos\n"
|
||
" a nuestros variados recursos)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:43
|
||
msgid "Import of documents into your database"
|
||
msgstr "Cómo importar información o documentos a tu base de datos"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:44
|
||
msgid ""
|
||
"Guidance on which configurations to apply inside of an application or the "
|
||
"database"
|
||
msgstr ""
|
||
"Orientación respecto a cómo configurar las aplicaciones o la base de datos"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:45
|
||
msgid ""
|
||
"How to set up configuration models (Examples include: Inventory Routes, "
|
||
"Payment Terms, Warehouses, etc)"
|
||
msgstr ""
|
||
"Cómo fijar modelos de configuración (tales como rutas de inventario, "
|
||
"términos de pago, bodegas, etc.)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:47
|
||
msgid "Any intervention on your own servers/deployments of Odoo"
|
||
msgstr ""
|
||
"Cualquier intervención en tus propios servidores o instalaciones de Odoo"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:48
|
||
msgid ""
|
||
"Any intervention on your own third party account (Ingenico, Authorize, UPS, "
|
||
"etc)"
|
||
msgstr ""
|
||
"Cualquier intervención en las cuentas que tengas en otras compañías "
|
||
"(Ingenico, Authorize, UPS, etc.)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:49
|
||
msgid ""
|
||
"Questions or issues related to specific developments or customizations done "
|
||
"either by Odoo or a third party (this is specific only to your database or "
|
||
"involving code)"
|
||
msgstr ""
|
||
"Preguntas o asuntos relacionados a desarrollos o personalizaciones hechas "
|
||
"específicamente para tu base de datos, ya sea por Odoo o un tercero (así "
|
||
"como cualquier asunto relacionado con programación)"
|
||
|
||
#: ../../content/services/support/what_can_i_expect.rst:53
|
||
msgid ""
|
||
"You can get this type of support with a `Success Pack "
|
||
"<https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants"
|
||
" will analyze the way your business runs and tell you how you can get the "
|
||
"most out of your Odoo Database. We will handle all configurations and coach "
|
||
"you on how to use Odoo."
|
||
msgstr ""
|
||
"Puedes tener este tipo de soporte con un `Success Pack "
|
||
"<https://www.odoo.com/pricing-packs>`__. Con un pack, uno de nuestros "
|
||
"consultores analizará la manera que manejas tu negocio y te dirá cómo puedes"
|
||
" optimizar el uso de tu base de datos de Odoo. Haremos todas las "
|
||
"configuraciones y te entrenaremos en cómo usar Odoo."
|