4.5 KiB
Customer interaction
Odoo offers many ways to interact with customers and for customers to interact with your website.
(product-reviews)=
Product reviews
Customers can give a rating to your products. This is a great way to promote your products or
services since reviews can influence purchase processes. To activate the rating feature, from
your shop page, select a product, go to {menuselection}Edit --> Customize and enable
{guilabel}Rating.
:align: center
:alt: Rating of a product on the product page
:::{note} Only portal users which purchased the product or service can leave ratings. :::
:::{tip}
Customer reviews can be hidden by clicking the {guilabel}Visible button next to a published
review.
:::
Live chat
A chatbot is available and can simulate a human-like conversation with website visitors via text messages in a chat box.
:::{seealso}
- {doc}
../../livechat - {doc}
../../livechat/ratings - {doc}
../../livechat/responses:::
(contact-form)=
Contact forms
Helpdesk
Customers may need support after purchasing a product or subscribing to a service. It is possible to create a contact form, which, when fulfilled, automatically creates a new ticket for your support team.
:align: center
:alt: Contact form to submit a ticket to the support team
To add a contact form, create a new page ({menuselection}+ New --> Page) if necessary, and
drag and drop a {guilabel}Form block from the {guilabel}Dynamic Content section onto the page.
Once placed, click on the form (while in {guilabel}Edit mode), and in the {guilabel}Action
field, select {guilabel}Create a Ticket. You can then select to which {guilabel}Helpdesk team
the ticket should be assigned.
:align: center
:alt: Action field to create a task upon submitting a form
Contact us
A 'Contact Us' page makes it easier for customers and prospects to contact your company and get in touch.
To have a 'Contact Us' page, create a new page ({menuselection}+ New --> Page) if necessary, and
click on {menuselection}Edit --> Customize. Then, drag and drop a {guilabel}Form block onto the
page. Select the form and define the action to be performed when submitted in the {guilabel}Action
field.
When clicking on a field, or when adding a new field ({guilabel}+ Field), you can select its
{guilabel}Type. This enables different options, such as {guilabel}Multiple Checkboxes, which
customers can use to indicate the services they are interested in, for example.
:align: center
:alt: Tags to be selected on the 'Contact Us' form
:align: center
:alt: '''Checkboxes'' configuration settings'
Newsletter
Customers can get updates on your eCommerce activities by subscribing to a newsletter. Visitors subscribing to the newsletter are automatically added to the mailing list of the Email Marketing application. You can either choose a newsletter block, a newsletter popup, or both.
- Popup: prompts up a newsletter box when visitors scroll down the page;
- Block: displays a field on the page where customers can sign up by entering their email.
The newsletter block can be configured according to different {guilabel}Templates. To do so,
click the block while in {menuselection}Edit --> Customize, and select a {guilabel}Template
in the {guilabel}Newsletter Block section. There are three templates available:
- {guilabel}
Email Subscription: visitors can sign up by email to the newsletter, without any choice to the content. The content is defined in {menuselection}Edit --> Customizein the {guilabel}Newsletterfield; - {guilabel}
SMS Subscription: is the same as {guilabel}Email Subscription, but by SMS; - {guilabel}
Form Subscription: allows adding several fields, as well as a checkbox for the visitor to agree to the GDPR policy of your website.
:align: center
:alt: Form subscription configuration and settings
:::{tip}
Alternatively, you can select {guilabel}Subscribe to Newsletter as {guilabel}Action when
creating a {ref}contact form <contact-form>, allowing for the same level of customization. Make
sure to add a checkbox stating visitors agree to be added to the mailing list.
:::