documentation/locale/de/LC_MESSAGES/services.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Leon Grill <leg@odoo.com>, 2022
# Friederike Fasterling-Nesselbosch, 2022
# Martin Trigaux, 2023
# Wil Odoo, 2024
# Larissa Manderfeld, 2024
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 15.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-04-29 08:05+0000\n"
"PO-Revision-Date: 2021-11-02 08:49+0000\n"
"Last-Translator: Larissa Manderfeld, 2024\n"
"Language-Team: German (https://app.transifex.com/odoo/teams/41243/de/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: de\n"
"Plural-Forms: nplurals=2; plural=(n != 1);\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "Dienstleistungen"

#: ../../content/applications/services/field_service.rst:8
msgid "Field Service"
msgstr "Außendienst"

#: ../../content/applications/services/field_service.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr ""
"`Odoo Tutorials: Außendienst <https://www.odoo.com/slides/field-"
"service-49>`_"

#: ../../content/applications/services/field_service/default_warehouse.rst:3
msgid "User default warehouse"
msgstr "Standardlagerhaus des Benutzers"

#: ../../content/applications/services/field_service/default_warehouse.rst:5
msgid ""
"Setting up a **default warehouse** can be useful for field technicians who "
"keep a supply in their van or those who always resupply from the same "
"warehouse. It also allows field workers to switch between warehouses from "
"their profiles."
msgstr ""
"Die Einstellung eines **Standardlagerhauses** kann für Außendiensttechniker "
"nützlich sein, die einen Vorrat in ihrem Lieferwagen aufbewahren, oder für "
"diejenigen, die sich immer aus demselben Lager versorgen. Außerdem können "
"Außendienstmitarbeiter so über ihre Profile zwischen den Lagern wechseln."

#: ../../content/applications/services/field_service/default_warehouse.rst:9
msgid ""
"Products in sales orders created during field interventions are always "
"pulled from the default warehouse, keeping the inventory accurate."
msgstr ""
"Produkte in Verkaufsaufträgen, die während eines Außendiensteinsatzes "
"erstellt werden, werden immer aus dem Standardlagerhaus bezogen, sodass der "
"Bestand korrekt bleibt."

#: ../../content/applications/services/field_service/default_warehouse.rst:13
msgid ":doc:`../../inventory_and_mrp/inventory`"
msgstr ":doc:`../../inventory_and_mrp/inventory`"

#: ../../content/applications/services/field_service/default_warehouse.rst:16
msgid "Configuration"
msgstr "Konfiguration"

#: ../../content/applications/services/field_service/default_warehouse.rst:18
msgid ""
"To set up a user default warehouse, the :doc:`storage locations "
"<../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations>`"
" feature needs to be activated in the **Inventory** app. It is also "
"necessary to have more than one warehouse in your database."
msgstr ""
"Um ein benutzerdefiniertes Standardlagerhaus einzurichten, muss die Funktion"
" :doc:`Lagerorte "
"<../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations>`"
" in der **Lager**-App aktiviert werden. Außerdem müssen Sie mehr als ein "
"Lagerhaus in Ihrer Datenbank haben."

#: ../../content/applications/services/field_service/default_warehouse.rst:23
msgid ""
"You can either set it up :ref:`for your profile <default-warehouse/my-"
"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
msgstr ""
"Sie können es :ref:`für Ihr Profil <default-warehouse/my-profile>`, oderr "
":ref:`für alle Benutzer <default-warehouse/all-users>` einrichten."

#: ../../content/applications/services/field_service/default_warehouse.rst:27
msgid ""
":doc:`../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations`"
msgstr ""
":doc:`../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations`"

#: ../../content/applications/services/field_service/default_warehouse.rst:32
msgid "For your profile"
msgstr "Für Ihr Profil"

#: ../../content/applications/services/field_service/default_warehouse.rst:34
msgid ""
"To set up a default warehouse for yourself, click your **profile icon** in "
"the upper right corner of the screen, then, go to :menuselection:`My Profile"
" --> Preferences --> Default Warehouse`. Select the default warehouse from "
"the drop-down menu."
msgstr ""
"Um ein Lagerhaus für Sie selbst einzurichten, klicken Sie auf das "
"**Profilsymbol** in der oberen rechten Ecke des Bildschirms, gehen Sie auf "
":menuselection:`Mein Profil --> Präferenzen --> Standard-Lagerhaus`. Wählen "
"Sie das Standard-Lagerhaus aus dem Drop-down-Menü."

#: ../../content/applications/services/field_service/default_warehouse.rst:41
msgid "For all users"
msgstr "Für alle Benutzer"

#: ../../content/applications/services/field_service/default_warehouse.rst:43
msgid ""
"To set up a default warehouse for a specific user, go to "
":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
"and select the default warehouse from the drop-down menu."
msgstr ""
"Um ein Standard-Lagerhaus für einen bestimmten Benutzer einzurichten, gehen "
"Sie auf :menuselection:`Einstellungen --> Benutzer --> Benutzer verwalten`, "
"wählen Sie einen Benutzer aus und gehen Sie auf den Reiter für "
":guilabel:`Präferenzen`. Scrollen Sie runter zu :guilabel:`Lager` und wählen"
" Sie ein Standard-Lagerhaus aus dem Drop-down-Menü aus."

#: ../../content/applications/services/field_service/default_warehouse.rst-1
msgid "Selection of a default warehouse on a user profile."
msgstr "Auswahl eines Standard-Lagerhauses in einem Benutzerprofil."

#: ../../content/applications/services/field_service/default_warehouse.rst:51
msgid "Use in field service tasks"
msgstr "In Außendienstaufgaben verwenden"

#: ../../content/applications/services/field_service/default_warehouse.rst:53
msgid ""
"Once a default warehouse has been configured for a user, the materials used "
"for a sales order related to a Field Service task are pulled from that "
"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
"is applied correctly."
msgstr ""
"Sobald ein Standard-Lagerhaus für einen Benutzer konfiguriert wurde, werden "
"die Materialien, die für einen Verkaufsauftrag im Zusammenhang mit einer "
"Außendienstaufgabe verwendet werden, aus diesem spezifischen Lagerhaus "
"bezogen. Öffnen Sie den entsprechenden Verkaufsauftrag, gehen Sie auf den "
"Reiter :guilabel:`Weitere Informationen` und scrollen Sie runter zu "
":guilabel:`Lieferung`. Das Standard-Lagerhaus wurde korrekt angewandt."

#: ../../content/applications/services/field_service/default_warehouse.rst:58
msgid ""
"Once the Field Service task is marked as done, the stock of the default "
"warehouse is automatically updated."
msgstr ""
"Sobald die Außendienstaufgabe als erledigt markiert ist, wird der Bestand "
"des Standard-Lagerhauses automatisch aktualisiert."

#: ../../content/applications/services/field_service/onsite_interventions.rst:3
msgid "Onsite interventions planning"
msgstr "Planung von Vor-Ort-Einsätzen"

#: ../../content/applications/services/field_service/onsite_interventions.rst:6
msgid "From a sales order"
msgstr "Aus einem Verkaufsauftrag"

#: ../../content/applications/services/field_service/onsite_interventions.rst:8
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr ""
"Indem Sie Ihrem Verkausteam ermöglichen, Vor-Ort-Einsätze zu starten, wird "
"Ihrem Kunden ein nahtloses Erlebnis geboten. Sie können ein Angebot "
"erhalten, das sie erst genehmigen müssen, bevor die Arbeit überhaupt "
"beginnt."

#: ../../content/applications/services/field_service/onsite_interventions.rst:11
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr ""
"Gehen Sie auf :menuselection:`Außendienst --> Konfiguration --> Produkte` "
"und erstellen oder bearbeiten Sie ein Produkt."

#: ../../content/applications/services/field_service/onsite_interventions.rst:13
msgid ""
"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
" :guilabel:`Product Type`."
msgstr ""
"Wählen Sie im Reiter :guilabel:`Allgemeine Informationen`  "
":guilabel:`Dienstleistung` als :guilabel:`Produktart` aus."

#: ../../content/applications/services/field_service/onsite_interventions.rst:15
msgid ""
"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
":guilabel:`Service Invoicing Policy`."
msgstr ""
"Wählen Sie im Reiter :guilabel:`Verkauf` :guilabel:`Zeiterfassungen auf "
"Aufgaben` als :guilabel:`Abrechnungspolitik für Dienstleistungen`."

#: ../../content/applications/services/field_service/onsite_interventions.rst:17
msgid ""
"Select :guilabel:`Create a task in an existing project` as "
":guilabel:`Service Tracking`."
msgstr ""
"Wählen Sie :guilabel:`Aufgabe in einem bestehenden Projekt erstellen` als "
":guilabel:`Dienstleistungsverfolgung`."

#: ../../content/applications/services/field_service/onsite_interventions.rst:18
msgid "Select your :guilabel:`Project`."
msgstr "Wählen Sie Ihr :guilabel:`Projekt` aus."

#: ../../content/applications/services/field_service/onsite_interventions.rst:19
msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
msgstr ""
"Wenn Sie diese Funktion nutzen, wählen Sie Ihre "
":guilabel:`Arbeitsblattvorlage` aus und speichern Sie es."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr ""
"Produktkonfiguration zur Erstellung von Aufgaben aus Verkaufsaufträgen in "
"Odoo Außendienst."

#: ../../content/applications/services/field_service/onsite_interventions.rst:25
msgid ""
"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
"product and confirm it. A task is automatically set up under your Field "
"Service project. It is directly accessible from the sales order."
msgstr ""
"Erstellen Sie ein Angebot in der App :doc:`Verkauf <../../sales/sales>` mit "
"diesem Produkt und bestätigen Sie es. In Ihrem Außendienstprojekt wird "
"automatisch eien Aufgabe erstellt. Sie können sofort aus dem Verkaufsauftrag"
" darauf zugreifen."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Field Service task on a sales order in Odoo Sales"
msgstr "Außendienstaufgabe auf Verkaufsauftrag in Odoo Verkauf"

#: ../../content/applications/services/field_service/onsite_interventions.rst:34
msgid "From helpdesk tickets"
msgstr "Aus Kundendiensttickets"

#: ../../content/applications/services/field_service/onsite_interventions.rst:36
msgid ""
"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
"helpdesk team manage intervention requests directly. Planning field service "
"tasks from tickets speeds up your processes."
msgstr ""
"Durch die Integration mit der App :doc:`Kundendienst <../helpdesk>` kann Ihr"
" Kundendienstteam Einsatzanfragen direkt verwalten. Die Planung von "
"Außendienstaufgaben anhand von Tickets beschleunigt Ihre Prozesse."

#: ../../content/applications/services/field_service/onsite_interventions.rst:40
msgid "Configure the helpdesk team"
msgstr "Das Kundendienstteam konfigurieren"

#: ../../content/applications/services/field_service/onsite_interventions.rst:42
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable :guilabel:`Onsite Interventions`."
msgstr ""
"Gehen Sie auf :menuselection:`Kundendienst --> Konfiguration --> Teams`. "
"Wählen Sie ein Team aus und aktivieren Sie :guilabel:`Außendienst`."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Onsite interventions settings in Odoo Helpdesk"
msgstr "Einstellungen für Vor-Ort-Einsätze in Odoo Kundendienst"

#: ../../content/applications/services/field_service/onsite_interventions.rst:49
msgid ""
"The helpdesk tickets of the team now display the :guilabel:`Plan "
"Intervention` button. Click on it to create a new task under your field "
"service project."
msgstr ""
"Auf Kundendiensttickets des Teams wird jetzt die Schaltfläche "
":guilabel:`Aufgabe erstellen` angezeigt. Klicken Sie darauf, um eine neue "
"Aufgabe in Ihrem Außendienstprojekt zu erstellen."

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
msgstr "Planung von Einsätzen aus Kundendiensttickets in Odoo Kundendienst"

#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "Kundendienst"

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr ""
"`Odoo Tutorials: Kundendienst <https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "Fortgeschritten"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After Sales Features"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"As your business grows, having the right tool to support your helpdesk team "
"on recording, tracking and managing issues raised easy and efficiently, is "
"key. Odoo’s Helpdesk application allows you to generate credit notes, manage"
" returns, products, repairs, grant coupons, and even plan onsite "
"interventions from a ticket’s page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
msgid "Set up the after sales services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable the after sales options: *Refunds, Returns, Coupons, Repairs and "
"Onsite Interventions*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid "Generate credit notes from tickets"
msgstr "Gutschriften aus Tickets generieren"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
msgid ""
"You can use a credit note to refund a customer or adjust the amount due. For"
" that, simply go to your ticket page, click on *Refund* and select the "
"corresponding *Invoice*. Clicking on *Reverse* generates a credit note, and "
"you can *Post* it while still being in the *Helpdesk* app."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
msgid "Allow product returns from tickets"
msgstr "Produktrückgaben von Tickets zulassen"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:32
msgid ""
"The process of a product return from your customer back to your warehouse is"
" taken into action when, at the ticket page, you choose the option *Return*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:39
msgid "Grant coupons from tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:41
msgid ""
"First, be sure to have your *Coupon Program* planned in the *Sales* or "
"*Website* application. Then, in *Helpdesk*, open your ticket, click on "
"*Coupon*, and choose the respective one."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
msgid "Repairs from tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:50
msgid ""
"Clicking on *Repair* option, on your ticket page, a new repair order form is"
" shown. Fill in the information as needed and choose the next step."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
msgid "Plan onsite interventions from tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
msgid ""
"At the ticket's page click on *Plan Intervention*, and set up your onsite "
"intervention exactly the same way as if you were on the *Field Service* "
"application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`Gutscheine <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Allow customers to close their tickets"
msgstr "Kunden erlauben, ihre Tickets zu schließen"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Allowing customers to close their own tickets gives them autonomy and "
"minimizes misunderstandings around when an issue is considered solved or "
"not. This results in operational capacity for support teams, and higher "
"satisfaction for the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
msgid "Enable ticket closing"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
" and enable :guilabel:`Ticket closing` by checking the field box."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Ticket closing feature in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
msgid ""
"To designate which stage the ticket migrates to once it is closed, navigate "
"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
"and clicking :guilabel:`Tickets` on the team's card."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
msgid ""
"There are two options: create a new Kanban stage or work with an existing "
"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
" Stage`. After checking the field box, click :guilabel:`Save` to finish."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid ""
"If a closing stage is not specified, by default, the ticket is moved to the "
"last stage in the kanban. If more than one stage is set as a closing stage, "
"the ticket is placed in the first closing stage column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
msgid ""
"With the ticket closing settings now complete, customers can now view the "
"option to :guilabel:`Close this ticket` when they log into their portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr "Kundenansicht der Ticketschließung in Odoo Kundendienst."

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
msgid "Get reports on tickets closed by customers"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
msgid ""
"To analyze the tickets that have been closed by customers, go to "
":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
" the custom filter parameters to :guilabel:`Closed by partner` and "
":guilabel:`is true`. Finally, click :guilabel:`Apply`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
msgid "Track and bill time"
msgstr "Zeitaufwand verfolgen und abrechnen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
msgid ""
"*Helpdesk* provides teams with the ability to track the amount of hours "
"spent working on a ticket, and to bill a customer for that time. Through "
"integrations with the *Sales*, *Timesheets*, *Project*, and *Accounting* "
"applications, customers can be charged once the work is completed, or before"
" it has even begun."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
msgid ""
"Since the *Track & Bill Time* features require integration with other "
"applications, enabling them may result in the installation of additional "
"modules or applications."
msgstr ""
"Da die Funktionen von *Zeitaufwand verfolgen & abrechnen* die Integration "
"mit anderen Apps erfordern, kann die Aktivierung dieser Funktionen die "
"Installation zusätzlicher Module (oder Apps) erforderlich machen."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
msgid ""
"Installing a new application on a *One-App-Free* database triggers a 15-day "
"trial. At the end of the trial, if a paid subscription has not been added to"
" the database, it will no longer be active or accessible."
msgstr ""
"Die Installation einer neuen App auf einer *1 App Kostenlos*-Datenbank löst "
"eine 15-tägige Testphase aus. Nach Ablauf der Testphase ist die Datenbank "
"nicht mehr aktiv und nicht mehr zugänglich, wenn sie nicht durch ein "
"kostenpflichtiges Abonnement ergänzt wurde."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
msgid "Track and bill time features configuration"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
msgid ""
"Before a customer can be invoiced for support services, the *Track & Bill "
"Time* features **must** be enabled on each *Helpdesk* team individually."
msgstr ""
"Bevor einem Kunden Supportleistungen in Rechnung gestellt werden können, "
"müssen die Funktionen *Zeitaufwand verfolgen & abrechnen* in jedem "
"*Kundendienst*-Team individuell aktiviert werden."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
msgid "Enable track and bill time on a team"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
msgid ""
"To view and enable the *Track & Bill Time* features on a *Helpdesk* team, "
"first navigate to :menuselection:`Helpdesk app --> Configuration --> "
"Helpdesk Teams`. Then, select a team from the list, or create a :doc:`new "
"Helpdesk team <../overview/getting_started>`. This reveals a team's settings"
" page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
msgid ""
"On the team's settings page, click :guilabel:`Edit`, then scroll to the "
":guilabel:`Track & Bill Time` section. Tick the boxes labeled "
":guilabel:`Timesheets` and :guilabel:`Time Billing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
msgid ""
"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
" :guilabel:`Project`."
msgstr ""
"Sobald das Kästchen :guilabel:`Zeiterfassung` angekreuzt wurde, erscheint "
"ein weiteres Feld names :guilabel:`Projekt`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:38
msgid ""
"If this is the first time this feature has been enabled on this database, "
"the page may need to be manually saved and refreshed before the "
":guilabel:`Project` field appears."
msgstr ""
"Wenn dies das erste Mal ist, dass diese Funktion in dieser Datenbank "
"aktiviert wurde, muss die Seite möglicherweise manuell gespeichert und "
"aktualisiert werden, bevor das Feld :guilabel:`Projekt` erscheint."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:41
msgid ""
"The project selected in this field represents where all the timesheets for "
"this team's tickets are recorded. Click into the :guilabel:`Project` drop-"
"down menu to select a project."
msgstr ""
"Das in diesem Feld ausgewählte Projekt stellt den Ort dar, an dem alle "
"Zeiterfassungsbögen für die Tickets dieses Teams erfasst werden. Klicken Sie"
" in das Drop-down-Menü :guilabel:`Projekt`, um ein Projekt auszuwählen."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:44
msgid ""
"To create a new project where the timesheets are recorded, click into the "
":guilabel:`Project` drop-down menu, type a name for the project, and then "
"click :guilabel:`Create` from the drop-down menu beneath."
msgstr ""
"Um ein neues Projekt zu erstellen, in dem die Zeit erfasst werden soll, "
"klicken Sie auf das Drop-down-Menü :guilabel:`Projekt`, geben Sie einen "
"Namen für das Projekt ein und klicken Sie im Drop-down-Menü darunter auf "
":guilabel:`Erstellen`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:48
msgid ""
"Click :guilabel:`Save` at the top-left of the page to save any changes."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"The settings page of a Helpdesk team with the track and bill time settings "
"enabled."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:57
msgid "Configure service products"
msgstr "Dienstleistungsprodukte konfigurieren"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:59
msgid ""
"When the :guilabel:`Time Billing` feature is enabled, a new product is "
"created in the *Sales* app called, *Service on Timesheet*. This product can "
"be found under :menuselection:`Sales app--> Products --> Products`. Then, "
"search for `Service on Timesheet` in the :guilabel:`Search...` bar. This is "
"the product that is used when invoicing for *post-paid support services* "
"**after** they have been completed."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:65
msgid ""
"Select :guilabel:`Service on Timesheet` from the :guilabel:`Products` page. "
"This reveals the product detail form. The product is configured with the "
":guilabel:`Product Type` set to :guilabel:`Service`, and the "
":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`. Click "
":guilabel:`Edit` to make any necessary changes to the product record, such "
"as the :guilabel:`Cost` or :guilabel:`Sales Price`, then click "
":guilabel:`Save`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"The Service on Timesheet product with emphasis on the invoicing policy "
"field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:75
msgid ""
"In order to invoice for support services *before* the work has been "
"completed, also known as *prepaid support services*, a separate product with"
" a different invoicing policy must be created."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:78
msgid ""
"To create a new service product, go to :menuselection:`Sales app --> "
"Products --> Products`, and click :guilabel:`Create`. This reveals a blank "
"product detail form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
msgid "On the new product form, add a :guilabel:`Product Name`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:84
msgid ""
"Try to use a name that identifies the purpose of the product, for example, "
"`Prepaid Services`. This makes it easier when adding it to a sales order "
"later."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
msgid ""
"Set the :guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means "
"an invoice can be generated and payment can be received for this product, "
"before any timesheet entries have been recorded for these services."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
msgid ""
"Finally, set the :guilabel:`Sales Price`, and confirm that the "
":guilabel:`Unit of Measure` is set to :guilabel:`Hours`. Then, click "
":guilabel:`Save` to save those configurations."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
msgid "Invoice prepaid support services"
msgstr "Vorausbezahlte Supportleistungen abrechnen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
msgid ""
"When support services are billed on a fixed price, an invoice can be created"
" before any work is completed on the issue. In this case, a service product "
"with the *Invoicing Policy* set to *Prepaid/Fixed Price* would be used, just"
" like the one created in the :ref:`Configure service products "
"<helpdesk/configure-service-products>` section."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:107
msgid "Create prepaid product sales order"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
msgid ""
"To invoice a customer for prepaid support services, first create a sales "
"order (SO) with the support services product. To do this, go to "
":menuselection:`Sales app --> Orders --> Quotations`. Then, click "
":guilabel:`Create` to reveal a blank quotation form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:113
msgid "Then, fill out the quotation form with the customer information."
msgstr "Füllen Sie dann das Angebotsformular mit den Kundeninformationen aus."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:115
msgid ""
"Go to the :guilabel:`Order Lines` tab of the quotation, and click "
":guilabel:`Add a Product`. Then, select the *prepaid services product* "
"configured in the steps :ref:`above <helpdesk/configure-service-products>`. "
"Update the :guilabel:`Quantity` field with the number of hours."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
msgid ""
"After updating any other necessary information, :guilabel:`Confirm` the "
"quotation. This converts the quotation into a :abbr:`SO (sales order)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:124
msgid "Create/send invoice for prepaid services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:126
msgid ""
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
":guilabel:`Create Invoice` button on the sales order form. This opens a "
":guilabel:`Create invoices` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
msgid ""
"If no down payment is collected, the :guilabel:`Create Invoice` type can "
"remain as :guilabel:`Regular invoice`. If a :doc:`down payment "
"<../../../sales/sales/invoicing/down_payment>` is collected, choose between "
"either :guilabel:`Down payment (percentage)` or :guilabel:`Down payment "
"(fixed amount)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:134
msgid ""
"When the necessary information has been entered, click :guilabel:`Create and"
" View Invoice` or :guilabel:`Create Invoice`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
msgid ""
"Invoices are created in draft mode, so they can be reviewed and edited, if "
"necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
msgid ""
"The invoice can then be :doc:`sent to the customer "
"<../../../finance/accounting/customer_invoices>` for payment."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
msgid "Create helpdesk ticket for prepaid services"
msgstr "Kundendienstticket für vorausbezahlte Dienstleistungen erstellen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:146
msgid ""
"To create a *Helpdesk* ticket for prepaid services, navigate to "
":menuselection:`Helpdesk app`, and click the :guilabel:`Tickets` button on "
"the desired team's card, to reveal that specific team's pipeline. Click "
":guilabel:`Create` to create a new ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:150
msgid ""
"On the blank ticket form, enter a ticket :guilabel:`Title` and the "
":guilabel:`Customer` information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:153
msgid ""
"When the customer name is added, the :guilabel:`Sales Order Item` field "
"automatically populates with the most recent prepaid sales order item that "
"has time remaining."
msgstr ""
"Wenn der Kundenname hinzugefügt wird, wird das Feld "
":guilabel:`Verkaufsauftragsposition` automatisch mit der letzten "
"vorausbezahlten Verkaufsauftragsposition gefüllt, die noch Zeit übrig hat."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:156
msgid ""
"If a customer has more than one sales order item with remaining time, click "
"the :guilabel:`Sales Order Item` field, and select the correct item from the"
" drop-down list."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
msgid ""
"After entering all of the necessary information, click :guilabel:`Save`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:162
msgid "Track hours on helpdesk ticket"
msgstr "Stunden auf Kundendienstticket verfolgen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:164
msgid ""
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
" on the specific ticket."
msgstr ""
"Die Zeit, die Sie für die Bearbeitung eines *Kundendienst*-Tickets "
"aufwenden, wird im Reiter *Zeiterfassung* für das jeweilige Ticket erfasst."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:166
msgid ""
"On the ticket detail form, click on the :guilabel:`Timesheets` tab, and "
"click :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
":guilabel:`Description` of the task, and enter the number of "
":guilabel:`Hours Spent` working on the task."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:170
msgid ""
"As new lines are added to :guilabel:`Timesheets` tab, the "
":guilabel:`Remaining Hours on SO` field, at the bottom-right of the tab, is "
"automatically updated."
msgstr ""
"Wenn neue Zeilen im Reiter :guilabel:`Zeiterfassung` hinzugefügt werden, "
"wird das Feld :guilabel:`Verbleibende Stunden im VA` unten rechts auf dem "
"Reiter automatisch aktualisiert."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"The timesheets tab of a Helpdesk ticket keeping track of the number of hours remaining on a\n"
"sales order."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:179
msgid ""
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
"of hours sold, the :guilabel:`Remaining Hours of SO` turns red."
msgstr ""
"Wenn die Anzahl der Stunden im Reiter :guilabel:`Zeiterfassung` die Anzahl "
"verkaufter Stunden überschreitet, werden die :guilabel:`Verbleibenden "
"Stunden im VA` in Rot angezeigt."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:182
msgid ""
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
" as well."
msgstr ""
"Wenn Stunden im Reiter :guilabel:`Zeiterfassung` hinzugefügt werden, werden "
"sie automatisch auch im Feld :guilabel:`Geliefert` im Reiter :abbr:`VA "
"(Verkaufsauftrag)` aktualisiert."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:186
msgid "Invoice post-paid support services"
msgstr "Supportleistungen nach Erbringung abrechnen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:188
msgid ""
"When support services are billed based on the amount of time spent on an "
"issue, an invoice **cannot** be created before the total number of hours "
"required to solve the problem have been entered on a timesheet. In this "
"case, a service product with the *Invoicing Policy* set to *Based on "
"Timesheets* would be used, like the one created :ref:`above "
"<helpdesk/configure-service-products>`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:194
msgid "Create time-tracked product sales order"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:196
msgid ""
"To invoice a customer for post-paid support services, first create a sales "
"order (SO) with the :guilabel:`Service on Timesheet` product. To do this, go"
" to :menuselection:`Sales app --> Orders --> Quotations`. Then, click "
":guilabel:`Create` to reveal a blank quotation form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:200
msgid "Fill out the quotation with the customer information."
msgstr "Füllen Sie das Angebot mit den Kundeninformationen aus."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:202
msgid ""
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
"the :guilabel:`Service on Timesheet` product configured :ref:`above "
"<helpdesk/configure-service-products>`. After updating any other necessary "
"information, :guilabel:`Confirm` the quotation."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:207
msgid ""
"Unlike with the prepaid service quotations, Odoo does **not** allow an "
"invoice to be created at this time. That is because no services have been "
"performed; in other words, nothing has been delivered, therefore, there is "
"nothing to invoice."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:212
msgid "Create a helpdesk ticket for time-tracked services"
msgstr "Kundendienstticket für zeitverfolgte Dienstleistungen erstellen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:214
msgid ""
"To record a *Timesheet* entry for time-tracked services, go to the "
":menuselection:`Helpdesk app`, and select the appropriate team for which "
"these services apply."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
msgid ""
"If there is already an existing ticket for this issue, select it from the "
"Kanban view to open it. If there is no existing ticket for this customer "
"issue, click :guilabel:`Create` to create a new ticket, and enter the "
"necessary customer information on the blank ticket detail form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:221
msgid ""
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Item`"
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
" step."
msgstr ""
"Nachdem Sie ein Ticket ausgewählt oder erstellt haben, gehen Sie zum Drop-"
"down-Menü :guilabel:`Verkaufsauftragsposition`. Wählen Sie den im vorherigen"
" Schritt erstellte :abbr:`VA (Verkaufsauftrag)`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:225
msgid "Track support hours on a ticket"
msgstr "Supportstunden auf einem Ticket verfolgen"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:227
msgid ""
"In order to create an invoice for a product based on timesheets, hours need "
"to be tracked and recorded. At this point, the service is considered "
"*delivered*. To record hours for this support service, click on the "
":guilabel:`Timesheets` tab of the ticket."
msgstr ""
"Um eine Rechnung für ein Produkt auf der Grundlage von Zeiterfassungen zu "
"erstellen, müssen die Stunden verfolgt und erfasst werden. Zu diesem "
"Zeitpunkt gilt die Dienstleistung als *geliefert*. Um die Stunden für diese "
"Supportleistung zu erfassen, klicken Sie auf den Reiter "
":guilabel:`Zeiterfassung` des Tickets."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:231
msgid ""
"Click :guilabel:`Add a Line` to record a new entry. Select an "
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
"the :guilabel:`Hours Spent` column."
msgstr ""
"Klicken Sie auf :guilabel:`Zeile hinzufügen`, um einen Eintrag zu erfassen. "
"Wählen Sie einen :guilabel:`Mitarbeiter` aus dem Drop-down-Menü aus und "
"erfassen Sie den Zeitaufwand in der Spalte :guilabel:`Aufgewendete Stunden`."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:234
msgid ""
"Repeat these steps, as needed, until all time spent on the issues has been "
"recorded. Then, click :guilabel:`Save`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:238
msgid "Create invoice for hours tracked on a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:240
msgid ""
"After the customer's issue has been solved, and it is determined no new "
"timesheet entries need to be made, an invoice can be created, and the "
"customer can be billed."
msgstr ""
"Nachdem das Problem des Kunden gelöst wurde und feststeht, dass keine neuen "
"Zeiterfassungseinträge vorgenommen werden müssen, kann eine Rechnung "
"erstellt und dem Kunden in Rechnung gestellt werden."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:243
msgid ""
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
":guilabel:`Sales Order` smart button at the top of the ticket."
msgstr ""
"Kehren Sie dazu zum :abbr:`VA (Verkaufsauftrag)` zurück, indem Sie auf die "
"intelligente Schaltfläche :guilabel:`Verkaufsauftrag` oben auf dem Ticket "
"klicken."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:246
msgid ""
"Before creating the invoice, confirm that the number in the "
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
"Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
msgstr ""
"Bevor Sie die Rechnung erstellen, vergewissern Sie sich, dass die Zahl in "
"der Spalte :guilabel:`Geliefert` mit der Gesamtzahl der "
":guilabel:`Aufgewendeten Stunden` übereinstimmt, die im Reiter "
":guilabel:`Zeiterfassung` des Tickets aufgeführt ist."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:249
msgid ""
"Then, click :guilabel:`Create Invoice`. This opens a :guilabel:`Create "
"invoices` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:251
msgid ""
"If no down payment is collected, the :guilabel:`Create Invoice` type can "
"remain as :guilabel:`Regular invoice`. If a down payment is collected, "
"choose between either :guilabel:`Down payment (percentage)` or "
":guilabel:`Down payment (fixed amount)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:256
msgid ""
"Use the :guilabel:`Timesheets Period` field if this invoice should **only** "
"include timesheets from a certain time period. If this field is left blank, "
"**all** applicable timesheets that have not yet been invoiced will be "
"included."
msgstr ""
"Verwenden Sie das Feld :guilabel:`Zeiterfassungszeitraum`, wenn diese "
"Rechnung **nur** Zeiterfassungen aus einem bestimmten Zeitraum beinhalten "
"sollte. Wenn dieses Feld leer bleibt, werden **alle** entsprechenden "
"Zeiterfassungen, die noch nicht berechent wurden, einbezogen."

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:260
msgid ""
"When the necessary information has been entered, click :guilabel:`Create and"
" View Invoice` or :guilabel:`Create Invoice`. The invoice can then be "
":doc:`sent to the customer <../../../finance/accounting/customer_invoices>` "
"for payment."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:265
msgid ":doc:`../../../inventory_and_mrp/inventory/management/products/uom`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:266
msgid ":doc:`../../../sales/sales/invoicing/down_payment`"
msgstr ":doc:`../../../sales/sales/invoicing/down_payment`"

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "Übersicht"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "Forum"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
msgid "Set up"
msgstr "Einstellen"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "E-Learning"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "Zu erledigen"

#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting Started"
msgstr "Loslegen"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Helpdesk teams provide your customers with support to queries or errors they"
" might encounter while using your product/service. Therefore, a successful "
"scheme where you can organize multiple teams with their customized pipeline,"
" visibilities settings, and ticket traceability is essential."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
msgid "Set up teams"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
msgid ""
"To modify or create teams, go to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
msgid ""
"Setting up multiple teams allows you to group tickets by your channels "
"(example: BE/US), or by your support services' types (example: IT, "
"accounting, admin, etc.)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of the helpdesk teams page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
msgid "Team’s productivity and visibility"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:23
msgid ""
"Teams can have individual *Assignment Methods* to ensure that tickets get "
"redirected to the right person:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
msgid ""
"*Manually*: tickets are manually assigned, allowing employees to manage "
"their own workload and target tickets they are experts at;"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:28
msgid ""
"*Random*: tickets are randomly assigned and everyone gets the same amount. "
"This method ensures that all tickets are handled as the assignment happens "
"automatically;"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:30
msgid ""
"*Balanced*: tickets are assigned to the person with the least amount of "
"tickets so that everyone fairly gets the same amount. Thereby, you ensure "
"that all tickets get to be taken care of."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of a helpdesk team settings page emphasizing the productivity and visibility features\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:40
msgid ""
"For the *Random* and *Balanced* assignment methods, you can set the *Team "
"Members* among whom tickets are assigned. Leave the field empty to include "
"all employees (with the proper access rights)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
msgid ""
"The *Team Visibility* feature allows you to specify who can see and access "
"the team’s tickets. Therefore, ticket’s with sensible information are only "
"seen by the right people. Leave the field empty to include all employees "
"(with the proper access rights)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
msgid "Set up stages and share it among teams"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:48
msgid ""
"To set up stages, go to :menuselection:`Helpdesk --> Configuration --> "
"Stages`. Then, create and/or edit stages as you need and set specific teams "
"to use certain stages under *Team*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of a stage’s setting page emphasizing the option to add teams in Odoo "
"Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:55
msgid ""
"Stages can be shared between one or multiple teams, allowing you to adapt "
"the pipeline to your individual needs. They also apply a visibility and "
"access rule, as other teams are not able to see or use the stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of a team’s kanban view in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
msgid ":doc:`/applications/general/users`"
msgstr ":doc:`/applications/general/users`"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Ratings"
msgstr "Bewertungen"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Allow customers to rate their experience with your helpdesk teams to "
"strengthen your credibility and gain their trust. Reviews can also influence"
" a customer’s decision and open space for feedback that can help you improve"
" the quality of your services."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Ratings on tickets*. The feature automatically adds a default email "
"template on the non-folded *closing stage(s)* of that team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
msgid ""
"To edit the email template and the stage(s) set as the closing ones, go to "
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
" Stage*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"Overview of a helpdesk team kanban view emphasizing the menu edit stage in "
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
msgid ""
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
"an email is sent to the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"View of a standard helpdesk customer review email template for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
msgid ""
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
"Satisfaction* link on the main dashboard, and through *Reporting*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
msgid "Ratings visible on the customer portal"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
" team’s name on their ticket, customers can see its ratings."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
#: ../../content/applications/services/helpdesk/overview/sla.rst:195
msgid ":doc:`../advanced/close_tickets`"
msgstr ":doc:`../advanced/close_tickets`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Start Receiving Tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Offering a variety of channels from where your customers can contact you "
"grants them flexibility and the right to choose the best one for themselves."
" And, in order to make sure inquiries across all channels get addressed, it "
"is essential to have a solution where all interactions come in one place."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Channels options to submit tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and "
"enable the following features as you want them to be available to your "
"users."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of a helpdesk teams setting page emphasizing the channels options in "
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid "Email Alias"
msgstr "E-Mail Alias"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
msgid ""
"Let your customers submit tickets by sending an email to your support email "
"address. The subject line of the email becomes the title of the ticket and "
"the content is shown in the Chatter."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid ""
"Select *Configure domain name* to be redirected to *Settings* and, from "
"there, enable *External Email Servers* to determine or change your *Alias "
"Domain*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the email alias feature\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:35
msgid ""
"Using your own email server is required to send and receive emails in Odoo "
"Community and Enterprise. Online users benefit from a ready-to-use email "
"server."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:39
msgid "Website Form"
msgstr "Website Formular"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:41
msgid ""
"Allow your customers to submit a ticket by filling in a form through your "
"website."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:42
msgid ""
"Once the feature is activated, get redirected to your website by clicking on"
" *Go to Website*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
msgid ""
"From the website page customize the form as you like. Then, publish it by "
"clicking on *Unpublished*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid "View of the website form to submit a ticket for Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid "Live Chat"
msgstr "Live-Chat"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:59
msgid ""
"Through live interactions with your website visitors, helpdesk tickets can "
"be instantly created and redirected to the right person."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
msgid ""
"Click on your helpdesk team's name - for the example below: *Customer Care* "
"- and :doc:`set up your channel </applications/websites/livechat>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the live chat features and links\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:68
msgid ""
"Now, your operators can create tickets by using the :doc:`command "
"</applications/websites/livechat/responses>` */helpdesk "
"(subject_of_ticket)*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:72
msgid "Prioritize tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
msgid ""
"Use the stars to prioritize your tickets. The most urgent ones appear at the"
" top of your list on the Kanban view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:77
msgid "1 star = *Low priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
msgid "2 stars = *High priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:79
msgid "3 stars = *Urgent*"
msgstr "3 Sterne = *Dringend*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of a team’s kanban view and the prioritized tasks in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:87
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
msgid ":doc:`sla`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:89
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reports for a Better Support"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"An efficient customer service solution should have a built-in reporting "
"option. Reports allow you to track trends, identify areas for improvement, "
"manage employees’ workloads and, most importantly, meet your customer’s "
"expectations."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Cases"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:14
msgid "The number of tickets *grouped by* team and ticket type."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:17
msgid ""
"In this manner, you are able to evaluate which ticket types have been the "
"most frequent ones, plus the workload of your teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:19
msgid ""
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
"Period* or a *Previous Year*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid ""
"View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:25
msgid "The number of tickets closed per day, per team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:27
msgid ""
"Get an overview of how many requests each team is closing per day in order "
"to measure their performance. Identify productivity levels to understand how"
" many requests they are able to handle."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid ""
"View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:37
msgid ""
"The number of hours tickets are taking to be solved, grouped by team and "
"ticket type."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:39
msgid ""
"Check if your expectations are met by *measuring* the *Time to close "
"(hours)*. Your customers not only expect fast responses but they also want "
"their issues to be handled quickly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid ""
"View of helpdesk ticket analysis of the hours to close by ticket type and team in\n"
"Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid "Save filters"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:50
msgid ""
"Save the filters you use the most and avoid having to reconstruct them every"
" time they are needed. To do so, set the groups, filters, and measures "
"needed. Then, go to *Favorites*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid ""
"View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:59
msgid ":doc:`receiving_tickets`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service level agreements (SLAs)"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"A *service level agreement* (SLA) defines the level of service a customer "
"can expect from a supplier. :abbr:`SLAs (Service Level Agreements)` provide "
"a timeline that tells customers when they can expect results, and keeps the "
"support team on target."
msgstr ""
"Ein *Service Level Agreement* (SLA) definiert das Serviceniveau, das ein "
"Kunde von einem Anbieter erwarten kann. :abbr:`SLAs (Service Level "
"Agreements)` bieten einen Zeitrahmen, der den Kunden sagt, wann sie "
"Ergebnisse erwarten können, und halten das Support-Team auf Kurs."

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid ""
"The *SLA Policies* feature **must** be enabled on newly-created *Helpdesk* "
"teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"To enable the feature, navigate to :menuselection:`Helpdesk app --> "
"Configuration --> Helpdesk Teams`. Click on a team to open that team's "
"configuration page."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:15
msgid ""
"From here, scroll to the :guilabel:`Performance` section. To turn on the "
":abbr:`SLAs (Service Level Agreements)` feature for the team, tick the "
":guilabel:`SLA Policies` checkbox. Click :guilabel:`Save` to save the "
"changes. The page may need to be refreshed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid ""
"The configuration page for a Helpdesk team with the SLA feature enabled."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:24
msgid "Create SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:26
msgid ""
"To create a new policy, go to :menuselection:`Helpdesk app --> Configuration"
" --> SLA Policies`, and click :guilabel:`Create`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:29
msgid ""
"Alternatively, go to :menuselection:`Helpdesk app --> Configuration --> "
"Helpdesk Teams`, and click on a team. Then, click the :guilabel:`SLA "
"Policies` smart button at the top of the team's settings page, and click "
":guilabel:`Create`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:33
msgid ""
"On the blank :guilabel:`SLA Policies` form, enter a name on the blank line "
"at the top of the form, and a description in the :guilabel:`Description of "
"the policy...` field. Then, proceed to fill out the form using the steps "
"below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid "Define SLA policy criteria"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:40
msgid ""
"The :guilabel:`Criteria` section is used to identify which tickets this "
"policy is applied to."
msgstr ""
"Der Abschnitt :guilabel:`Kriterien` wird verwendet, um zu bestimmen, auf "
"welche Tickets diese Richtlinie angewendet wird."

#: ../../content/applications/services/helpdesk/overview/sla.rst:42
msgid "Fill out the following fields to adjust the selection criteria:"
msgstr ""
"Füllen Sie die folgenden Felder aus, um die Auswahlkriterien anzupassen:"

#: ../../content/applications/services/helpdesk/overview/sla.rst:45
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field."
msgstr ""
"Sofern nicht anders angegeben, können Sie für jedes Feld mehrere Optionen "
"auswählen."

#: ../../content/applications/services/helpdesk/overview/sla.rst:47
msgid ""
":guilabel:`Helpdesk Team`: a policy can only be applied to one team. *This "
"field is required.*"
msgstr ""
":guilabel:`Kundendienstteam`: Eine Richtlinie kann nur auf ein Team "
"angewandt werden. *Es handelt sich um ein Pflichtfeld.*"

#: ../../content/applications/services/helpdesk/overview/sla.rst:48
msgid ""
":guilabel:`Minimum Priority`: the priority level for a ticket is identified "
"by selecting one, two, or three of the :guilabel:`⭐ (star)` icons, "
"representing the priority level on the Kanban card, or on the ticket itself."
" The :abbr:`SLA (Service Level Agreement)` is **only** applied after the "
"priority level has been updated on the ticket to match the :abbr:`SLA "
"(Service Level Agreement)` criteria. If no selection is made in this field, "
"this policy applies to all priority levels."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:53
msgid ""
":guilabel:`Type`: ticket types can be helpful when indicating when a ticket "
"is a customer question that can be solved with a quick response, or an issue"
" that may require additional investigation. Multiple ticket types can be "
"selected for this field. If no selection is made, this policy applies to all"
" ticket types."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:57
msgid ""
":guilabel:`Tags`: tags are used to indicate what the ticket is about. "
"Multiple tags can be applied to a single ticket."
msgstr ""
":guilabel:`Stichwörter`: Stichwörter werden verwendet, um anzugeben, worum "
"es bei dem Ticket geht. Einem Ticket können mehrere Stichwörter zugewiesen "
"werden."

#: ../../content/applications/services/helpdesk/overview/sla.rst:59
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""
":guilabel:`Kunden`: Individuelle Kontakte oder Unternehmen können in diesem "
"Feld ausgewählt werden."

#: ../../content/applications/services/helpdesk/overview/sla.rst:60
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* feature enabled. This allows the ticket to link directly to"
" a specific line on a sales order, which must be indicated on the ticket in "
"the :guilabel:`Sales Order Items` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:65
msgid "Establish an SLA policy target"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:67
msgid ""
"The :guilabel:`Target` section of an :abbr:`SLA (Service Level Agreement)` "
"policy form, identifies the stage a ticket needs to reach, and the time "
"allotted to reach that stage, to satisfy the :abbr:`SLA (Service Level "
"Agreement)` policy. Any stage assigned to a team may be selected for the "
":guilabel:`Reach Stage` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:73
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. Simultaneously, an :abbr:`SLA (Service Level "
"Agreement)` titled `2 Days to Start` tracks the working time before work on "
"a ticket has begun, and would have `In Progress` as the :guilabel:`Reach "
"Stage`."
msgstr ""
"Eine :abbr:`SLA (Service Level Agreement)` mit dem Titel `8 Stunden bis "
"Abschluss` verfolgt die Arbeitszeit, bevor ein Ticket abgeschlossen ist, und"
" hätte als :guilabel:`Phase erreichen` den Eintrag `Gelöst`. Wenn die "
":abbr:`SLA (Service Level Agreement)` jedoch den Titel `2 Tage bis Beginn` "
"trägt, wird die Arbeitszeit bis zum Beginn der Bearbeitung eines Tickets "
"verfolgt und hätte bei :guilabel:`Phase einreichen` den Eintrag `In "
"Bearbeitung`."

#: ../../content/applications/services/helpdesk/overview/sla.rst:78
msgid ""
"Time spent in stages selected in the :guilabel:`Excluding Stages` field are "
"**not** included in the calculation of the :abbr:`SLA (Service Level "
"Agreement)` deadline."
msgstr ""
"Die Zeit in den Phasen, die im Feld :guilabel:`Ausgeschlossene Phasen` "
"ausgewählt wurden, wird **nicht** in die Berechnung der :abbr:`SLA (Service "
"Level Agreement)`-Frist einbezogen."

#: ../../content/applications/services/helpdesk/overview/sla.rst:82
msgid "Meet SLA deadlines"
msgstr "SLA-Fristen einhalten"

#: ../../content/applications/services/helpdesk/overview/sla.rst:84
msgid ""
"As soon as it is determined that a ticket fits the criteria of an :abbr:`SLA"
" (Service Level Agreement)` policy, a deadline is calculated. The deadline "
"is based on the creation date of the ticket, and the targeted working hours."
msgstr ""
"Sobald festgestellt wird, dass ein Ticket den Kriterien einer :abbr:`SLA "
"(Service Level Agreement)`-Richtlinie entspricht, wird eine Frist berechnet."
" Die Frist basiert auf dem Erstellungsdatum des Tickets und den angestrebten"
" Arbeitszeiten."

#: ../../content/applications/services/helpdesk/overview/sla.rst:89
msgid ""
"The value indicated next to the :guilabel:`Working Hours` field of an "
":abbr:`SLA (Service Level Agreement)` policy is used to determine the "
"deadline. By default, this is determined by the value set in the "
":guilabel:`Company Working Hours` field. To view, or update, this setting, "
"first enable :doc:`developer mode <../../../general/developer_mode/>`.  "
"Then, navigate to :menuselection:`Settings app --> Technical --> Resources "
"--> Working Times`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:95
msgid ""
"The deadline is then added to the ticket, as well as a tag indicating the "
"name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""
"Die Frist wird dann zum Ticket hinzugefügt, ebenso wie ein Stichwort, der "
"den Namen der :abbr:`SLA (Service Level Agreement)` angibt."

#: ../../content/applications/services/helpdesk/overview/sla.rst:98
msgid ""
"When a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the deadline "
"disappears from view on the ticket."
msgstr ""
"Sobald ein Ticket eine :abbr:`SLA (Service Level Agreement)`-Richtlinie "
"erfüllt, wird das :abbr:`SLA (Service Level Agreement)`-Stichwort grün und "
"die Frist verschwindet aus der Ticketansicht."

#: ../../content/applications/services/helpdesk/overview/sla.rst:105
msgid "A Helpdesk ticket with two SLA tags attached."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:105
msgid ""
"This Helpdesk ticket has two SLA policies applied to it. One of the policies"
" has been satisfied, so the tag has turned green. The other policy is in "
"progress."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:109
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline is displayed on the ticket. "
"After that deadline has passed, the next deadline is displayed."
msgstr ""
"Wenn ein Ticket die Kriterien für mehr als eine :abbr:`SLA (Service Level "
"Agreement)` erfüllt, wird der früheste Termin auf dem Ticket angezeigt. "
"Sobald diese Frist verstrichen ist, wird die nächste Frist angezeigt."

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "A Helpdesk ticket with emphasis on the deadline field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:117
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag turns red. After the :abbr:`SLA (Service Level Agreement)` "
"has failed, the red tag stays on the ticket, even after the ticket is moved "
"to the :guilabel:`Reach Stage`."
msgstr ""
"Wenn die :abbr:`SLA (Service Level Agreement)`-Frist verstrichen ist und das"
" Ticket nicht in die im Feld :guilabel:`Phase erreichen` angegebene Phase "
"verschoben wurde, wird das :abbr:`SLA (Service Level Agreement)`-Stichwort "
"rot. Sobald die :abbr:`SLA (Service Level Agreement)` fehlgeschlagen ist, "
"bleibt die rote Markierung auf dem Ticket, auch nachdem das Ticket in die im"
" Feld :guilabel:`Phase erreichen` angegebene Phase verschoben wurde."

#: ../../content/applications/services/helpdesk/overview/sla.rst:123
msgid "Analyze SLA performance"
msgstr "SLA-Leistung analysieren"

#: ../../content/applications/services/helpdesk/overview/sla.rst:125
msgid ""
"The *SLA Status Analysis* report tracks how quickly an :abbr:`SLA (Service "
"Level Agreement)` is fulfilled, as well as the performance of individual "
"team members. Navigate to the report, and corresponding pivot table, by "
"going to :menuselection:`Helpdesk app --> Reporting --> SLA Status "
"Analysis`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:131
msgid "Pivot view"
msgstr "Pivot-Ansicht"

#: ../../content/applications/services/helpdesk/overview/sla.rst:133
msgid ""
"By default, the report displays in a :guilabel:`Pivot` view. Any :abbr:`SLA "
"(Service Level Agreement)` policies in the database with tickets that failed"
" to fulfill a policy, are in progress, or have satisfied a policy are "
"listed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "The pivot view of the SLA Analysis report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:141
msgid ""
"To change the display, or add additional measurements, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available."
msgstr ""
"Um die Anzeige zu ändern oder zusätzliche Messungen hinzuzufügen, klicken "
"Sie auf die Schaltfläche :guilabel:`Werte`, um ein Drop-down-Menü mit den "
"Berichtskriterien aufzurufen, und wählen Sie eine der verfügbaren Optionen."

#: ../../content/applications/services/helpdesk/overview/sla.rst:144
msgid ""
"Whenever a measurement is picked, a :guilabel:`✔️ (checkmark)` icon appears "
"in the drop-down menu to indicate that the measurement is included, and a "
"corresponding new column emerges in the pivot table to show the relevant "
"calculations."
msgstr ""
"Immer wenn ein Wert ausgewählt wird, erscheint im Drop-down-Menü das Symbol "
":guilabel:`✔️ (Häkchen)`, um anzuzeigen, dass der Wert enthalten ist, und in"
" der Pivot-Tabelle wird eine entsprechende neue Spalte mit den "
"entsprechenden Berechnungen angezeigt."

#: ../../content/applications/services/helpdesk/overview/sla.rst:148
msgid ""
"To add a group to a row or column, click the :guilabel:`➕ (plus)` icon next "
"to the policy name and then select one of the groups. To remove one, click "
"the :guilabel:`➖ (minus)` icon next to the policy name."
msgstr ""
"Um eine Gruppe zu einer Zeile oder Spalte hinzuzufügen, klicken Sie auf das "
"Symbol :guilabel:`➕ (plus)` neben dem Namen der Richtlinie und wählen dann "
"eine der Gruppen aus. Um eine Gruppe zu entfernen, klicken Sie auf das "
"Symbol :guilabel:`➖ (minus)` neben dem Namen der Richtlinie."

#: ../../content/applications/services/helpdesk/overview/sla.rst:153
msgid "Graph view"
msgstr "Grafikansicht"

#: ../../content/applications/services/helpdesk/overview/sla.rst:155
msgid ""
"The :guilabel:`SLA Status Analysis` report can also be viewed as a *Bar "
"Chart*, *Line Chart*, or *Pie Chart*. Toggle between these views by first "
"selecting the :guilabel:`Graph` button at the top-right of the dashboard. "
"Then, select the appropriate chart icon at the top-left of the graph."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:161
msgid "Bar Chart"
msgstr "Balkendiagramm"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view."
msgstr "Ansicht des SLA-Statusanalyseberichts in Balkenansicht."

#: ../../content/applications/services/helpdesk/overview/sla.rst:167
msgid ""
"A bar chart can deal with larger data sets, and compare data across several "
"categories."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:169
msgid "Line Chart"
msgstr "Liniendiagramm"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view."
msgstr "Ansicht des SLA-Statusanalyseberichts in Linienansicht."

#: ../../content/applications/services/helpdesk/overview/sla.rst:175
msgid "A line chart can visualize data trends or changes over time."
msgstr ""
"Ein Liniendiagramm kann Datentrends oder Veränderungen im Laufe der Zeit "
"visualisieren."

#: ../../content/applications/services/helpdesk/overview/sla.rst:177
msgid "Pie Chart"
msgstr "Tortendiagramm"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view."
msgstr "Ansicht des SLA-Statusanalyseberichts in Tortendiagrammansicht."

#: ../../content/applications/services/helpdesk/overview/sla.rst:183
msgid "A pie chart compares data among a small number of categories."
msgstr ""
"Ein Tortendiagramm vergleicht Daten zwischen einer kleinen Anzahl von "
"Kategorien."

#: ../../content/applications/services/helpdesk/overview/sla.rst:186
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` views can be "
":guilabel:`Stacked` by selecting the :guilabel:`Stacked` icon. This displays"
" two or more groups on top of each other, instead of next to each other, "
"making it easier to compare data."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid ""
"An example of the SLA analysis report, displaying the stacked bar graph "
"view."
msgstr ""

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "Projekt"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""
"Odoo Projekt ist ein Tool zur Verwaltung Ihrer laufenden Projekte. Planen "
"Sie Aufgaben, weisen Sie Mitarbeitern Aktivitäten zu und behalten Sie den "
"Überblick über die Rentabilität der einzelnen Projekte."

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Odoo Tutorials: Projekt und Zeiterfassung "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "Aufgaben"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr "Aufgaben eines Projekts aus einem E-Mail-Alias erstellen"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"Wenn Sie bereits eine E-Mail-Adresse haben, die Ihre Kunden auswendig "
"kennen, ist es das Letzte, was Sie tun wollen, sie zu ändern. Verknüpfen Sie"
" diese Adresse stattdessen mit Ihrem Projekt und verwandeln Sie diese "
"Unterhaltungen in strukturierte Arbeit. In der ersten Phase eines Projekts "
"wird automatisch eine Aufgabe erstellt."

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "Einen Posteingangsserver einrichten"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr ""
"Aktivieren Sie in der *Einstellungen*-App die Option *Externe E-Mail-Server*"
" und definieren Sie den Alias für eingehende E-Mails, den Sie verwenden "
"möchten."

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
"**Für weitere Informationen**: "
":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "Den E-Mail-Alias in Ihrem Projekt konfigurieren"

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"Nachdem Sie nun den E-Mail-Eingangsserver eingerichtet haben, gehen Sie zu "
":menuselection:`Projekt --> Konfiguration --> Projekte --> Bearbeiten`. "
"Legen Sie im Reiter *E-Mails* den gewünschten E-Mail-Alias fest und wählen "
"Sie die Richtlinie für den Empfang einer Nachricht."

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr ""
"Außerdem können Sie ihn jetzt direkt bei der Erstellung eines neuen Projekts"
" festlegen."

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""
"Definieren Sie in den Einstellungen Ihres Projekts im Reiter „E-Mail“ in "
"Odoo Projekt den E-Mail-Alias"

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr ""
"Alle Empfänger der E-Mail (An/Cc/Bcc) werden automatisch als Follower der "
"Aufgabe hinzugefügt."

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr ""
"Die E-Mail finden Sie unter dem Namen Ihres Projekts auf dem Dashboard."

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""
"Ansicht des gewählten E-Mail-Alias in der Dashboardansicht in Odoo Projekt"

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "Zeiterfassung"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "Zeiterfassungen nach Überprüfung der Abwesenheiten erstellen"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr ""
"Odoo erstellt automatisch Zeiterfassungsbögen für Projekte/Aufgaben bei "
"einem Abwesenheitsantrag. Dies ermöglicht eine bessere Gesamtkontrolle über "
"die Validierung von Zeiterfassungen, da es keinen Platz für Vergesslichkeit "
"und Fragen nach Stunden lässt, die der Mitarbeiter nicht im "
"Zeiterfassungsbogen eingetragen hat."

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr ""
"Aktivieren Sie den :ref:`Entwicklermodus <developer-mode>`, gehen Sie auf "
"*Zeiterfassung* und ändern Sie die Standardeinstellungen für *Projekt* und "
"*Aufgabe*, wenn Sie möchten."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""
"Ansicht der Zeiterfassungseinstellung zur Aktivierung der Funktion "
"„Abwesenheit“ in Odoo Zeiterfassung"

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"Gehen Sie auf :menuselection:`Abwesenheiten --> Konfiguration --> "
"Abwesenheitsarten`. Wählen oder erstellen Sie die benötigte Art und "
"entscheiden Sie, ob Sie die Anträge validieren lassen möchten oder nicht."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""
"Ansicht eines Formulars für Abwesenheitsarten mit Hervorhebung des Abwesenheits- und Zeiterfassungsbereichs in\n"
"Odoo Abwesenheiten"

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr ""
"Sobald der Mitarbeiter seine Abwesenheit beantragt hat und der Antrag "
"bestätigt wurde (oder nicht, je nach gewählter Einstellung), wird die Zeit "
"automatisch auf *Zeiterfassungen* unter dem jeweiligen Projekt und der "
"jeweiligen Aufgabe eingetragen."

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr ""
"In folgendem Beispiel hat der Benutzer *bezahlten Urlaub* vom 13. bis 15. "
"Juli beantragt."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the time off request form in Odoo Time Off"
msgstr "Ansicht des Abwesenheitsantragsformular in Odoo Abwesenheiten"

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr ""
"Wenn eine Validierung nicht erforderlich ist, wird die beantragte "
"Abwesenheit automatisch in *Zeiterfassung* angezeigt. Wenn eine Validierung "
"erforderlich ist, wird die Zeit automatisch zugewiesen, nachdem die für die "
"Validierung zuständige Person dies getan hat."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""
"Video von Zeiterfassungen zur Hervorhebung der vom Mitarbeiter beantragten "
"Abwesenheit in Odoo Zeiterfassung"

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr ""
"Klicken Sie auf die Lupe, wenn Sie den Mauszeiger über die betreffende Zelle"
" bewegen, um auf alle zusammengefassten Daten zu dieser Zelle (Tag) "
"zuzugreifen und Details zum Projekt/zur Aufgabe zu sehen."

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr ""
"Ansicht der Details eines Projekts/einer Aufgabe in Odoo Zeiterfassung"