documentation/locale/ar/LC_MESSAGES/helpdesk.po

# SOME DESCRIPTIVE TITLE.
# Copyright (C) 2015-TODAY, Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Abdalla Mohamed <abdalla.mhafeez@gmail.com>, 2019
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 13.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2019-11-20 10:20+0100\n"
"PO-Revision-Date: 2019-10-03 09:46+0000\n"
"Last-Translator: Abdalla Mohamed <abdalla.mhafeez@gmail.com>, 2019\n"
"Language-Team: Arabic (https://www.transifex.com/odoo/teams/41243/ar/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: ar\n"
"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 && n%100<=10 ? 3 : n%100>=11 && n%100<=99 ? 4 : 5;\n"

#: ../../helpdesk.rst:5
msgid "Helpdesk"
msgstr ""

#: ../../helpdesk/after_sales.rst:3
msgid ""
"After sales features: refund, coupon, return, repair, onsite interventions"
msgstr ""

#: ../../helpdesk/after_sales.rst:4
msgid ""
"As my business grows, having the tools to allow my helpdesk team to record, "
"track and manage issues raised easy and efficiently, is key. Odoo’s Helpdesk"
" app allows me to generate credit notes, return products, grant coupons, do "
"repairs and plan onsite interventions from a ticket’s page."
msgstr ""

#: ../../helpdesk/after_sales.rst:7
msgid "Set up the After Sales services"
msgstr ""

#: ../../helpdesk/after_sales.rst:8
msgid ""
"Go to *Configuration > Helpdesk Teams* and enable the After Sales options: "
"*Refunds, Returns, Coupons, Repairs and Onsite Interventions*."
msgstr ""

#: ../../helpdesk/after_sales.rst:14
msgid "Generate credit notes from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:15
msgid ""
"I can use a credit note to refund a customer or adjust the amount due. For "
"that, I’ll simply go to my ticket page, click on *Refund* and select the "
"corresponding *Invoice*. Clicking on *Reverse* the credit note will be "
"generated, and I can *Post* it while still being in the *Helpdesk* app."
msgstr ""

#: ../../helpdesk/after_sales.rst:22
msgid "Allow product returns from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:23
msgid ""
"The process of a product return from my customer back to my warehouse will "
"be taken into action when, at the ticket page, I choose the option *Return*."
msgstr ""

#: ../../helpdesk/after_sales.rst:29
msgid "Grant coupons from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:30
msgid ""
"First, be sure to have your *Coupon Program* planned at the *Sales or "
"Website* app. At the *Helpdesk* app, I will open my ticket and click on "
"*Coupon*, choose the *Coupon Program > Generate*."
msgstr ""

#: ../../helpdesk/after_sales.rst:37
msgid "Repairs from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:38
msgid ""
"Clicking on *Repair* option, on my ticket page, a new repair order form will"
" be shown. Fill up the rest of the fields as needed and choose the next "
"step."
msgstr ""

#: ../../helpdesk/after_sales.rst:44
msgid "Plan onsite interventions from tickets"
msgstr ""

#: ../../helpdesk/after_sales.rst:45
msgid ""
"At the ticket page, I can now configure my onsite interventions exactly the "
"same way I would do being on the *Field Service* app, clicking on *Plan "
"Intervention*."
msgstr ""

#: ../../helpdesk/after_sales.rst:52
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""

#: ../../helpdesk/after_sales.rst:53
msgid ":doc:`../manufacturing/repair/repair`"
msgstr ""

#: ../../helpdesk/getting_started.rst:3
msgid "Get started with Odoo Helpdesk"
msgstr ""

#: ../../helpdesk/getting_started.rst:6
msgid "Overview"
msgstr "نظرة عامة"

#: ../../helpdesk/getting_started.rst:9
msgid "Getting started with Odoo Helpdesk"
msgstr ""

#: ../../helpdesk/getting_started.rst:11
msgid "Installing Odoo Helpdesk:"
msgstr ""

#: ../../helpdesk/getting_started.rst:13
msgid "Open the Apps module, search for \"Helpdesk\", and click install"
msgstr ""

#: ../../helpdesk/getting_started.rst:19
msgid "Set up Helpdesk teams"
msgstr ""

#: ../../helpdesk/getting_started.rst:21
msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
msgstr ""

#: ../../helpdesk/getting_started.rst:26
msgid ""
"To modify this team, or create additional teams, select \"Configuration\" in"
" the purple bar and select \"Settings\""
msgstr ""

#: ../../helpdesk/getting_started.rst:32
msgid ""
"Here you can create new teams, decide what team members to add to this team,"
" how your customers can submit tickets and set up SLA policies and ratings. "
"For the assignation method you can have tickets assigned randomly, balanced,"
" or manually."
msgstr ""

#: ../../helpdesk/getting_started.rst:38
msgid "How to set up different stages for each team"
msgstr ""

#: ../../helpdesk/getting_started.rst:40
msgid ""
"First you will need to activate the developer mode. To do this go to your "
"settings module, and select the link for \"Activate the developer mode\" on "
"the lower right-hand side."
msgstr ""

#: ../../helpdesk/getting_started.rst:47
msgid ""
"Now, when you return to your Helpdesk module and select \"Configuration\" in"
" the purple bar you will find additional options, like \"Stages\". Here you "
"can create new stages and assign those stages to 1 or multiple teams "
"allowing for customizable stages for each team!"
msgstr ""

#: ../../helpdesk/getting_started.rst:53
msgid "Start receiving tickets"
msgstr ""

#: ../../helpdesk/getting_started.rst:56
msgid "How can my customers submit tickets?"
msgstr ""

#: ../../helpdesk/getting_started.rst:58
msgid ""
"Select \"Configuration\" in the purple bar and select \"Settings\", select "
"your Helpdesk team. Under \"Channels you will find 4 options:"
msgstr ""

#: ../../helpdesk/getting_started.rst:64
msgid ""
"Email Alias allows for customers to email the alias you choose to create a "
"ticket. The subject line of the email with become the Subject on the ticket."
msgstr ""

#: ../../helpdesk/getting_started.rst:71
msgid ""
"Website Form allows your customer to go to "
"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
"form - much like odoo.com/help!"
msgstr ""

#: ../../helpdesk/getting_started.rst:78
msgid ""
"Live Chat allows your customers to submit a ticket via Live Chat on your "
"website. Your customer will begin the live chat and your Live Chat Operator "
"can create the ticket by using the command /helpdesk Subject of Ticket."
msgstr ""

#: ../../helpdesk/getting_started.rst:86
msgid ""
"The final option to submit tickets is thru an API connection. View the "
"documentation `*here* "
"<https://www.odoo.com/documentation/13.0/webservices/odoo.html>`__."
msgstr ""

#: ../../helpdesk/getting_started.rst:91
msgid "Tickets have been created, now what?"
msgstr ""

#: ../../helpdesk/getting_started.rst:93
msgid ""
"Now your employees can start working on them! If you have selecting a manual"
" assignation method then your employees will need to assign themselves to "
"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
"adding themselves to the \"Assigned to\" field."
msgstr ""

#: ../../helpdesk/getting_started.rst:101
msgid ""
"If you have selected \"Random\" or \"Balanced\" assignation method, your "
"tickets will be assigned to a member of that Helpdesk team."
msgstr ""

#: ../../helpdesk/getting_started.rst:104
msgid ""
"From there they will begin working on resolving the tickets! When they are "
"completed, they will move the ticket to the solved stage."
msgstr ""

#: ../../helpdesk/getting_started.rst:108
msgid "How do I mark this ticket as urgent?"
msgstr ""

#: ../../helpdesk/getting_started.rst:110
msgid ""
"On your tickets you will see stars. You can determine how urgent a ticket is"
" but selecting one or more stars on the ticket. You can do this in the "
"Kanban view or on the ticket form."
msgstr ""

#: ../../helpdesk/getting_started.rst:117
msgid ""
"To set up a Service Level Agreement Policy for your employees, first "
"activate the setting under \"Settings\""
msgstr ""

#: ../../helpdesk/getting_started.rst:123
msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
msgstr ""

#: ../../helpdesk/getting_started.rst:125
msgid ""
"You will fill in information like the Helpdesk team, what the minimum "
"priority is on the ticket (the stars) and the targets for the ticket."
msgstr ""

#: ../../helpdesk/getting_started.rst:132
msgid "What if a ticket is blocked or is ready to be worked on?"
msgstr ""

#: ../../helpdesk/getting_started.rst:134
msgid ""
"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
"State\" on the ticket. You have 3 options:"
msgstr ""

#: ../../helpdesk/getting_started.rst:137
msgid "Grey - Normal State"
msgstr ""

#: ../../helpdesk/getting_started.rst:139
msgid "Red - Blocked"
msgstr ""

#: ../../helpdesk/getting_started.rst:141
msgid "Green - Ready for next stage"
msgstr ""

#: ../../helpdesk/getting_started.rst:143
msgid ""
"Like the urgency stars you can adjust the state in the Kanban or on the "
"Ticket form."
msgstr ""

#: ../../helpdesk/getting_started.rst:150
msgid "How can my employees log time against a ticket?"
msgstr ""

#: ../../helpdesk/getting_started.rst:152
msgid ""
"First, head over to \"Settings\" and select the option for \"Timesheet on "
"Ticket\". You will see a field appear where you can select the project the "
"timesheets will log against."
msgstr ""

#: ../../helpdesk/getting_started.rst:159
msgid ""
"Now that you have selected a project, you can save. If you move back to your"
" tickets, you will see a new tab called \"Timesheets\""
msgstr ""

#: ../../helpdesk/getting_started.rst:165
msgid ""
"Here you employees can add a line to add work they have done for this "
"ticket."
msgstr ""

#: ../../helpdesk/getting_started.rst:169
msgid "How to allow your customers to rate the service they received"
msgstr ""

#: ../../helpdesk/getting_started.rst:171
msgid "First, you will need to activate the ratings setting under \"Settings\""
msgstr ""

#: ../../helpdesk/getting_started.rst:176
msgid ""
"Now, when a ticket is moved to its solved or completed stage, it will send "
"an email to the customer asking how their service went."
msgstr ""

#: ../../helpdesk/invoice_time.rst:3
msgid "Record and invoice time for tickets"
msgstr ""

#: ../../helpdesk/invoice_time.rst:5
msgid ""
"You may have service contracts with your clients to provide them assistance "
"in case of a problem. For this purpose, Odoo will help you record the time "
"spent fixing the issue and most importantly, to invoice it to your clients."
msgstr ""

#: ../../helpdesk/invoice_time.rst:11
msgid "The modules needed"
msgstr ""

#: ../../helpdesk/invoice_time.rst:13
msgid ""
"In order to record and invoice time for tickets, the following modules are "
"needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of "
"them, go to the Apps module, search for it and then click on *Install*."
msgstr ""

#: ../../helpdesk/invoice_time.rst:19
msgid "Get started to offer the helpdesk service"
msgstr ""

#: ../../helpdesk/invoice_time.rst:22
msgid "Step 1 : start a helpdesk project"
msgstr ""

#: ../../helpdesk/invoice_time.rst:24
msgid ""
"To start a dedicated project for the helpdesk service, first go to "
":menuselection:`Project --> Configuration --> Settings` and make sure that "
"the *Timesheets* feature is activated."
msgstr ""

#: ../../helpdesk/invoice_time.rst:31
msgid ""
"Then, go to your dashboard, create the new project and allow timesheets for "
"it."
msgstr ""

#: ../../helpdesk/invoice_time.rst:35
msgid "Step 2 : gather a helpdesk team"
msgstr ""

#: ../../helpdesk/invoice_time.rst:37
msgid ""
"To set a team in charge of the helpdesk, go to :menuselection:`Helpdesk --> "
"Configuration --> Helpdesk Teams` and create a new team or select an "
"existing one. On the form, tick the box in front of *Timesheet on Ticket* to"
" activate the feature. Make sure to select the helpdesk project you have "
"previously created as well."
msgstr ""

#: ../../helpdesk/invoice_time.rst:47
msgid "Step 3 : launch the helpdesk service"
msgstr ""

#: ../../helpdesk/invoice_time.rst:49
msgid ""
"Finally, to launch the new helpdesk service, first go to "
":menuselection:`Sales --> Configuration --> Settings` and make sure that the"
" *Units of Measure* feature is activated."
msgstr ""

#: ../../helpdesk/invoice_time.rst:56
msgid ""
"Then, go to :menuselection:`Products --> Products` and create a new one. "
"Make sure that the product is set as a service."
msgstr ""

#: ../../helpdesk/invoice_time.rst:63
msgid ""
"Here, we suggest that you set the *Unit of Measure* as *Hour(s)*, but any "
"unit will do."
msgstr ""

#: ../../helpdesk/invoice_time.rst:66
msgid ""
"Finally, select the invoicing management you would like to have under the "
"*Sales* tab of the product form. Here, we recommend the following "
"configuration :"
msgstr ""

#: ../../helpdesk/invoice_time.rst:73
msgid "Now, you are ready to start receiving tickets !"
msgstr ""

#: ../../helpdesk/invoice_time.rst:76
msgid "Solve issues and record time spent"
msgstr ""

#: ../../helpdesk/invoice_time.rst:79
msgid "Step 1 : place an order"
msgstr ""

#: ../../helpdesk/invoice_time.rst:81
msgid ""
"You are now in the Helpdesk module and you have just received a ticket from "
"a client. To place a new order, go to :menuselection:`Sales --> Orders --> "
"Orders` and create one for the help desk service product you have previously"
" recorded. Set the number of hours needed to assist the client and confirm "
"the sale."
msgstr ""

#: ../../helpdesk/invoice_time.rst:91
msgid "Step 2 : link the task to the ticket"
msgstr ""

#: ../../helpdesk/invoice_time.rst:93
msgid ""
"If you access the dedicated helpdesk project, you will notice that a new "
"task has automatically been generated with the order. To link this task with"
" the client ticket, go to the Helpdesk module, access the ticket in question"
" and select the task on its form."
msgstr ""

#: ../../helpdesk/invoice_time.rst:102
msgid "Step 3 : record the time spent to help the client"
msgstr ""

#: ../../helpdesk/invoice_time.rst:104
msgid ""
"The job is done and the client's issue is sorted out. To record the hours "
"performed for this task, go back to the ticket form and add them under the "
"*Timesheets* tab."
msgstr ""

#: ../../helpdesk/invoice_time.rst:112
msgid ""
"The hours recorded on the ticket will also automatically appear in the "
"Timesheet module and on the dedicated task."
msgstr ""

#: ../../helpdesk/invoice_time.rst:116
msgid "Step 4 : invoice the client"
msgstr ""

#: ../../helpdesk/invoice_time.rst:118
msgid ""
"To invoice the client, go back to the Sales module and select the order that"
" had been placed. Notice that the hours recorded on the ticket form now "
"appear as the delivered quantity."
msgstr ""

#: ../../helpdesk/invoice_time.rst:125
msgid ""
"All that is left to do, is to create the invoice from the order and then "
"validate it. Now you just have to wait for the client's payment !"
msgstr ""